I've used VC on and off since 2014 mostly as a seller and sold over 20 items during this period, only purchasing 1. Main reason for not purchasing was I didn't feel confident in the authentication process given the number of items I could easily identify as fake (I worked for Dior in the past and have identified several fake Dior bags from pictures alone). I also had 2 items I sold rejected as "non authentic", which I immediately supplied the receipt as I had purchased direct from boutique - no apology just a change in that my item was now authenticated and on the way to the buyer. We all know receipts can be forged and ultimately you need to trust the authenticator. The customer service was non existent - not helpful in any way and borderline rude. Pity because back when they launched I really felt VC had really established itself as THE platform to go for preloved, but little trust in authentication + extortionate consignment fees - has made it a more a directory to do my own authentication and buy/sell from other places.
Thank you for sharing your experience with us S W. It really helps to read and hear as many experiences from as many people as possible. This way, others can be helped in making up their own mind on how to proceed with second hand purchases.
Well, what he posts doesnt make much sense. When places provide authentication, they are not saying everything listed is pre authenticated. They provide the service so AFTER YOU HAVE PAID it will BE SENT TO THE AUTHENTICATOR AND AUTHENTICATED!
I got a fake Saint Laurent bag from Vestiaire. It was a few years ago. It was a obvious fake when it arrived. Dont think they even looked at it. Had a candy wrapper in it too. I complained like mad. Got my money back but it was a stressful experience. It taught me to do my own research on anything I buy from there now before purchase. If not enough pics or any doubts at all I won’t buy. I have brought a number of things since but I wouldn’t trust them to authenticate a product for me. I’m getting quite good at authentication now. Not had a fake since 😂 If I see an obvious 100% fake I put a polite comment on it as a way of warning others. Feel like it’s my duty to help fellow fashion lovers. I think vestiaire have changed some stuff since my bad experience but I still wouldn’t trust them to authenticate
Yes u need to tell indirectly item is fake by suggesting it example please get it authenticated or just 😂. If you write directly it’s fake your comment is immediately removed. Experienced it few time.
This has been absolutely fascinating and engaging. I really believe that the distance between online seller and customer has widened becoming a less personal and fair service, harder to solve issues, tougher to sort problems or indeed receive answers - All generic responses, so people just give up. Thank you Dacob for challenging these businesses and revealing the truth behind their promises, with their dubious practises and exploitaitve ways, without US the customers, they are no-one and that is the bottom line.
I purchased a vintage Chanel for almost 3000 and when I received it omg it was “hand repaired” which was botched and not shown in pictures, the bag smelled horrid, The chains were horribly rusted- also not shown in pictures or in description. It went through authentication and supposed to match the description and it still passed! I had to send it back for product not matching description- luckily I got my money back but it was a drag.
Hi Dacob. One thing they do is also refusing authentic items because "reasons". They're refusing to list my authentic Bottega bag bought from the Bottega store in Sweden and wont explain why exactly that is. It's utterly annoying, because now I wonder if they have ANY skills in authenticating stuff. I'll be wary going forward, lost all trust for VC.
It's fantastic that you did this to expose them because they deserved it! I used to be selling and buying on the site years ago but it's changed a lot in the last 12 months and full of fake goods even after they claimed to have screened these ones. The other thing is you can't report them and if you leave a message on the listing questioning the authenticity you actually get your account locked!
I saw my stolen bag ( already reported to the police)there with the exact serial number of the bag and let their customer service know and hand them all the evidence and they said they will let specialist to do something. I wait for almost a week and discovered was sold today. They let criminal sold stolen good here .
Vestiaire’s quality control is terrible. Thanks for making this video. I bought a Chanel briefcase from them and the condition was nowhere near as stated. When the briefcase arrived to me, there were structure issues that were not disclosed in the text from listing nor on the listing photos. I was shocked it passed their inspection process. It was a nightmare getting VC to even accept the return. I will never use them again.
I remember I brought a LV Leopard Stole and it wasn’t cheap either and I straight away I knew it was fake but they never gave me grieve and refunded immediately. I then brought one from LV Heathrow Airport. Never will I buy from them again.
I’m so happy that I found your chanel. I have been stocking Vestiaire for months looking for my first Chanel. Very good not to jump on it blindsided. Very educational and entertaining as well.😘
I have questions. What is to stop sellers stealing photos of genuine pieces and sending out fakes? and, what's to stop me buying something and returning a fake in its place?
I really want to buy something that I haven't been able to find elsewhere. I've looked to see if the seller listed the item elsewhere, and I can't find it. But I'm not sure on what to do.
great video!! i have to say that my experiences with VC where always good, until one time where they had listed a bag with 15inch x 15inch and when i got it it was 10inch x 10inch and unusable for me and i had a hard time returning it even if that wasnt my fault at all! i got my money back at the end but it wasnt easy. i also have to say-only shop there if you have knowledge about the brand you’re buying in order to be sure that you dont get a fake cause i also saw fakes that are listed there and sometimes they even slip through the authentification process
I am also having an issue with VC as well. It is very terrible. I just got to purchase the fake item and they insisted to send me. I screamed back that I don't want it. I want my money back only. Now still waiting for their response.
I do not trust them. I am a Louboutin sneaker collector, and was immediately put off by their use of stock photos rather than photos of the actual item. I have marked all communications from them as SPAM and will never purchase from them. Plus-there are many critiques of the website that point out fakes all the time.
Their duties and taxes are ridiculous! They do not match the government standards. They absolutely overcharge you and if you do not take the time to check they will hoodwink you.
Hi Dacob! Did you know that last year 7 ex Hermes employees were condemned for making "fake birkins". Even the real hands can make fake bags :o I was shocked
There was a seller label expert who happened to be in my city. He tried to sell me a bag that if you look closely wasnt even the bag in the pictures on vestiaire. He bullied me into buying the bag. I sent all my screenshots to vestiaire to report him and they did nothing. He is still selling on the platform and is still labeled as an expert.
This is exactly why I do not waste my time on these crazy sites. Walking into the boutique, point to what you want, and walk out of the boutique with a bag 👌
absolutely... who wants the stress of always wondering if something u got is fake! i'd rather pay the RRP and buy from store or the company's website online
Been a buyer and seller on VC for more or less 4 years now. So far, super happy. When items that came straight to me, as I had chosen the direct shipping option, were not as described (damaged, etc) I took photos, sent them to VC, and immediately received a pre-paid shipping label to send them back and get my refund. Only once, when I bought a Dior crossbody, was not really sure about the stamp on it, so I contacted them and they sent me the DHL label to ship it to them and have it checked again by them. They confirmed again it was authentic and so I kept it. Their customer care sometimes does have hiccups but I insist or I contact someone else again for the same matter and eventually get the issue solved. Sorry for those who had issues. My experience is a positive one.
I use VC since 2019. Most of my secondhand luxury bags were bought from them. They were all autenticated and they are not fake. I sold a few item to and for now my experience was good.
Omg I was waiting for that video! I once sold a pair of Gucci Brixton slippers in size 38, shipped them to VC and then got a message that “I shipped the wrong size shoes” to them. I swear that was so creepy, they literally told me the shoes I sent them were size 36!!! After calling them (there was a hotline then) the woman on the phone a) was fully incompetent, b) couldn’t speak my language properly and c) told me there’s nothing wrong on there side. I even thought about maybe there logistics is crappy and they mixed up my product with someone else’s and asked them to check but NO, THEY PURELY REFUSED AND SENT ME THE SHOES back I never owned in my life 🤣🤣🤣🤣
Really good video! I recently bought a pair of Manolo Blahnik hangisi shoes from VC and the process was very easy. I received them a week later from Hong Kong to London. I made sure to do my research to ensure they weren’t fake and for my piece of mind. Not sure if I’ll buy from them again as it could’ve been beginners luck!
I’m literally on my journey to buying my first Chanel bag and was contemplating preloved. Besides the benefits of the actual experience of buying a new one in the store, I’m deathly afraid of buying one that’s not real. Thanks for this information. We have three Chanel stores here in Houston so I’ll just buy new. The prices aren’t really that different anyway. It’s more about finding the bag I want in the store.
Always be safe when purchasing second hand. Its a very tricky world and people are not always kind and honest about what they are selling so I say, if one has the budget for it, then always buy directly from the brand's own boutiques. There are exceptions: if we fall in love with a piece that is from many years ago and is since many years no longer in production. In that case one has no other option but to go the second hand hunting route.
@@SuperDacob Thank you. I have another question for you either quickly here or maybe a video idea if you get a chance. I’ve been watching videos about quality issues with the Trendy CC Bag, at least with the newest production. Have you heard this? This is the bag I wanted and I’m seeing that the black color way has quality issues. The other colors, ironically, have been fine.
Its always a bit of a poker game with CHANEL quality... so from my experience, if a batch in a certain style and colorway appears to be flawed in a way that looks like it could be a production issue, then I first ask if I can see at least three bags in the same style, material and colorway to compare them and if all three have the same issue then I would wait for a second batch to get produced (in case the bag is a carryover piece and not a one off seasonal piece).
Some clients engage online companies to authenticate luxury items through uploaded photos. How sure are they that all the photos were really taken from the said items? And possibly issue a certificate intended for a fake product whose photos were taken from original item.
Just had the worst experience. they said that they authenticated a bag that was in a shambles and now there is no inside of it. Its crazy. No one is getting back to me. I'm pissed.
I got a Dior bag from them that was listed as new. This was back when they authenticated everything. It arrived to me with lipstick marks, dried crusty liquid in the pocket and pen marks. And they cleared it as matching the description. It was a nightmare trying to contact them to return. And when I did it was at my expense. They would not refund my return shipping even though they were at fault for not catching that it did not match the description. Because I had to send it to France with tracking it was over $100 return shipping. That was the first and last time I bought from them.
Oh and I should say that when they received it back they relisted it again as in new condition. No mention of the flaws/damage. So I commented on that listing noting that it was not in new condition trying to save someone else from the same situation.
I bought a vintage chanel bag from them, i only realised a year on that it's fake when i went to resell! I notified them that they had sold me a fake and they refuse to take it back but would allow me to relist it which is just shocking. it's a shame as i've had 2 genuine chanel and chloe items from them but after this i'm never using them again for high value designer items. I'm considering legal action as they have defrauded me with this, I paid £15 for them to authenticate it and they've still sent me a fake.
So interesting! They sold me a fake prada tote. It's so cheap and bad quality and I sent it to be rechecked they still claimed that it's real. I recently listed a pink prada purse but they tried to change the colour to caramel!! So weird. I don't trust them!
I paid for an abc dior in blush after waiting 3 days the seller shipped my item but after 3 more days that the sale got cancelled because the item was fake. I was sad because I thought I had found a bag at a good deal. But I was still glad they did the filtering. I would have been more stressed to receive a fake lady dior
I have known it since it was “le vestiaire des copines”. It was lovely. It’s now more business like which would be fine if it matched up with quality service. I did buy and sold a few things, but I spotted lots of fakes (brand new bags all from “sellers” in China). On the other hand I tried to sell a watch (despite crazy fees) clearly indicating it needed a new battery and they sent it back saying it was not working, which means that they didn’t bother to properly check my description or if they did they didn’t even put a battery in to verify.
33:00 - I love that (?British?) accent. I believe he was British. And also the Australian and New Zealand accents. My native language is not English, and you learn a lot from listening and adopting the pronunciation. And every time I speak English I have to think about how many different accents I'm mixing... That's one reason why I can't just start talking fluently, I always think that the person I'm speaking to is thinking "There was an expression or a Expression wrong, and what kind of mix of accents is that supposed to be?"
I have purchased a prada jacket from what Vestiaire classifies as a professional seller. Prior to this I only did a brief search as to what counts as ‘authentic’ prada clothing. Once it arrived, little did I know that I had missed certain information that was KEY to be certain that what I had purchased was authentic Prada. It wasn’t. I sent it back to VC and what felt like a long day of back and forth with the admin on the end of the help chat I finally got to print the return form for further authentication. Though I did receive the refund they DID NOT blacklist the item, the jacket still continues to be sold by the professional seller. They didn’t confirm whether the item was indeed real or fake! I just hope no one falls ill due to this.
They sold me two fake Vetements t-shirts and I realised it many days ago and they couldn’t accept the items back. I was so mad to them. And it’s ridiculous because I paid extra for the authentication process.
Had problems with VC in the U.K. since brexit. They are adding import charges to items bought from sellers in the U.k even though I also live in the U.K. and they confirmed that the item would not leave the country for authentication. I reached out to customer services several times but never received any answers or explanation so I won’t use them again after VC. I’m curious where the hundreds of pounds in import charges would go as I can’t see U.K. government claiming them for sales of second bands goods within the U.K.!
Thanks for this video. I bought from them about two years ago (from a professional seller) after seeing an influencer recommend the site. I only found out about the negative feedback afterwards. I was so scared for a month until I received the item. I then had it authenticated and I actually took photos of the bag at the boutique and compared them side by side. Luckily, it was deemed authentic and my photos vs the bag looked consistent. Anyway, I’ve been hesitant to buy from them again since.... now this? I’m more scared than ever.
I’m trying to sell on VC and omggg I hate it. I have been working with a buyer to get a purchase through but they keep cancelling the sale. I wrote to customer service but they didn’t know why the sale was automatically cancelling on its own. With the ridiculous fee I’m so irritated
Now I’m scared to sell my Chanel jumbo on that website 🥺. Any suggestion where I can sell it on ? I’m in Europe ( since not all websites are International) . Thanks
I have mainly had good experiences buying things from vestiaire, but the authentication/quality control seem to be really sloppy. I almost only buy yohji clothing which isn't faked that often (or at all) so all things I have bought have been authentic but quality control issues (even very obvious ones) are often overlooked when authenticated in my experience.
In some cases it is skippable but then at one’s own risk of purchasing fakes… but then again, even with their authentication fee they seem to not get things authenticated properly either so its a mess…
@@SuperDacob Yeah I totally agree with you! Anyway are there exceptions to the cases? I just purchased a coat and it's in my shopping bag at the moment, I want to make the payment before it's due, however, I found nowhere to untick that option regarding authentication fee, could you enlightening me?
I have mixed feelings about this. I have good experiences with VC so far. As a seller and as a buyer. But I agree with you. Lots of fake items out there. You really have to be very careful. I almost bought a Givenchy 4G small crossbody bag but when I checked the seller’s page, I instantly had a bad feeling about it. The seller seemed to have sold the same bag with the same exact photos! And some other stuff that looks so sketchy. And that’s already a red flag for me. I normally check the seller’s page. There are lots of genuine sellers there like me though. Haha! I normally buy from a seller who lives in France. But one thing is for sure, I will never buy a very expensive Chanel or other luxe bags from them or from any secondhand luxe shops. It’s just too risky. Love this video. This is very helpful for those who wants to buy secondhand luxury items. ❤️
I’m a buyer and seller there. I used to buy a Reissue 226 in black from them and got a 227 instead. Since I always doubt their authentification process. If you have a knowledge to authenticate the bag and charge us the fees, how you did not know that was a different bag compared to the listing!!! I’m not professional but Chanel lover, with my 2 cents I can say that was not a bag I bought. Another suspicious thing is about their shawls and scarfs. Some sellers have many in stock and cheaper than the same models in the store. I don’t know how they do that. They were not from the old season, but still available in the boutique. They usually don’t come with the receipt or packaging. About their poor and doubtful authentication process, I’m wondering how they are able to tell if the items are fake or authentic.
Hi Dacob, I bought a few things from them and had no issues. I bought a vintage Chanel and it was already authenticated so didn’t have to wait. I also purchased it from a consignment store on their site and I find that works better. I also read this stores reviews and there was another tuber, Emma Hill, that used them to buy her Chanel. I would just be careful buying on their site and do research.
I also bought a Versace Silk shirt from them I knew was authentic and they said it was fake because the inexperienced authenticator didn’t know that Versace collection silks were made by Veze SP so they canceled the order and I had to wait months they told me they sent it back to the buyer but actually bought it and sold it again from their own store I was lucky to get it again when they put it back up absolutely ridiculous I had to authenticate the shirt for them and tell them how it was authentic even though I paid for authentication from them I had to authenticate the shirt and have done it many times
I am seller and a buyer there. I had two or three items refused by them. They said that they were fake. However, they were original. My mother bought them at the shop in Europe. I was disappointed. However, I sold a lot of things there. I fell disappointment because the price people pay are so cheap. But I wanted the money. Everything that I sold was in good condition, sometimes new or as new. Nonetheless, I bought a lot of things that I had to resell. The dress arrived with a horrible smell. Terrible packed. I couldn’t believe it. So far I haven’t had any enjoyment 😞 from the pieces I bought. I have many things coming this month. I take so much care of my stuff. I wish they could do the same for me. It should be a requirement to send clean clothes to the buyers.
They refused to list my real Dolce & Gabbana Sicily bag (it is real) for no reason. They took down a Jitrois leather jacket from my listing without any explanation. Hearing about them posting fakes makes this experience even more weird.
I got a few bags, shoes and clothing items there. Never had an issue. A Dior necklace got rejected at authentication and I got a refund after a few days. I also sold some items with no problem. But I ALWAYS pay with Paypal for the extra security and wouldn't be comfortable paying directly with my card. I did spot some fakes though, I think because they only authenticate after the item is sold and honestly I don't know how those items would do during the process. I also only buy from sellers that have the expert or trusted badge and I usually look up other items they've sold and read the comments to see if other buyers had any issues with them.
Right before these reviews came out I purchased a bag. Thank you for doing this. I did get the bag authenticated after this and it is authentic but I won’t be using that site again. It’s too risky!
My buyer has been waiting ages for the bag I sold to them ages ago and when I contacted Vestiaire by email they have asked for a copy of my ID to sort out the problem. Should I send it to them?
Hello, just bought a dress on VC, this item was eligible for direct shipping, however because my seller is not located in my Country, direct shipping i snot applicable. I had alook at their T&C and can not find this particular aspect of condition of trade. Can anybody enlight me on the matter? Many thanks in advance, Caterina xx
Hi Dacob. Do you have any interest in doing another Vestiare Collective video? I think I figured out a little known VC mechanic that can help save money, and I think that your audience could really benefit from it. I couldn't really find anything on it elsewhere. None of my friends knew about it, and we're all pretty big second hand shoppers. lol
VC is a gamble. As some people mentioned, the issues: sellers not answering questions, not posting clear images, fakes, posting little/no descriptions, the ridiculous extra hidden fees on top of the price listing - think about an extra $400 for every $600 price list. VC will keep the hidden "processing" fees if you want to re-list the item you bought, only within 72 hours of delivery of item. AND their customer service is non-existent. Do NOT buy from VC it's a gamble if you require peace of mind and quality customer service. You might not get either.
My experience has been the same as your caller as a buyer I have been contacted about condition may not be as the description claims. That has led me to be very trusting of them, but now I’m Leary. I’ve bought a few bags from them and now I’m nervous. Though I have bought new direct from the stores and see no difference in my bags I Bought from VC now I have a nervous feeling . Would I have recourse if I find out these bags are not authentic months later?
Would you make a video about The Real Real? Can share the negative experiences selling on their site, the mistakes they made listing the item and subsequently punishes the sellers by marking items down
What a great video! I almost bought a hard to find Chanel with them last year... but the prices were so high and it felt odd.... luckily I was introduced to an amazing seller in the US and she and I are friends to this day:) So glad to know my instincts were correct! 💗
Hi Dacob. The first load I have watched from you, but totally concur. I have always been sceptical of the authentication process at Vestiaire and have consequently never bought through them. I was scouring the Dior bags yesterday for one I already own and had a similar experience to you...”that looks fake”, “that looks fake” and so on. And we are not even “experts”. Regarding Chanel sunglasses, there is a planned 90s Chanel sunglasses drop on Luxury Promise in a couple of weeks. My experience of buying and selling through them is superb. They physically inspect everything before listing, and have 14 day return period. Go check them out!xxx
vestiare offers "direct purchase" only up to £1000 gbp so anything higher price (ie...vintage chanel HAS to go direct to vestiare in paris for authentication by them always...
I know I might be late to the party but recently I asked something about authenticity of an item (Wang Rocco - the studs were just off) I bought. I spoke with an employee over the VC chat and he claimed their team already checked it while they havent even recieved it … Im shocked by the behaviour and I will not be shopping with them again … Got to chat with other employee who apologized for it but still feel bitter. The item will be now really checked and Ill see if its a real deal or not … luckily it wasnt that expensive
I only buy bags on brand new from the boutique if I can’t afford I don’t buy preloved. Always safe money and buy brand new and also I have 8 to 10 bags not more then that otherwise then you have 40/50 bags then you need to sell and it’s a big frustrating thing to selling the bag. So buy bag brand new and buy less that can you manage your handbag collection
No need to stress ahead of time dear. Wait till you receive your item. It might all be perfectly fine. Not all transactions on their shop end badly for the buyer. So no worries until there is need to worry.
@@SuperDacob Thanks Dacob, you're right! It's a piece i've been dying to get so hopefully it's all good. It's always a nail biter when I open a package I order secondhand from someone. Also, I always have it authenticated (I use Zeko). Anyways, thanks again for a wonderful video. I'm so glad i found your channel
I will never use them again. Sold me a fake Chanel bag a few years back. I returned it, took 3 months to get a refund, no apology or anything. They are terrible
I am so glad that You and others were willing to stand up and speak out about this resale site. I feel the same, VC must be batshit crazy to think that they can say X, Y, Z and P to anyone regarding an item being fake and that oops sorry not sorry, and THEN We're stuck FIGHTING with them and their NONSENSE. The last disaster purchase I made with VC was in early 2020, for a preloved Chanel and I will never deal with them again. I would rather buy NEW for peace of mind, then go through that BS.
Oh my goodness thank you so so much for exposing what is going on in Vestiaire. I have been a seller since 2015 - it used to be such a reliable site but no more; since they introduced direct selling it has been going gradually downhill but the downhill slope in quality, customer service and reliability has become a sheer drop in the past two years.
I had a small list- but now I really don’t want to even attempt buying. I was looking for vintage LV, a Celine Luggage ( which I saw a lot of Phantoms “wrapped” ) which for a 2010-2012 bag, why is it wrapped? There was a bunch of Gucci stoles/ scarves which had tags for “2020” as seller stated.... and I’ve never seen those designs 😂
200 Chanel sunglasses??? Wow.... How many different Chanel sunglasses are there anyway? I mean- How many have been designed and released since Chanel existed?
Well… depends on the seasons and collections but they started selling sunglasses as a collection from 1988. Before that there were also sunglasses but it was a tighter distribution… they used to be boutique exclusives until 1998 then chanel started authorizing eyewear dealers on top of their own boutique exclusives. They also add new additional collections to the yearly rundown from time to time. Its a lot of sunglasses…. In over thirty years they probably made thousands of different models… but I don’t know the exact number yet.
Hi all, I bought a Chanel necklace form VC a while ago. The necklace was delivered to me broken and a piece of the chain was completely missing. It was shocking because this item was first quality control checked - this proves this service is basically absent. They issued a full refund, however I had to produce lots of photos and info, I felt I had to bear the burden of proof for their lack of expertise.
I just bought a bag from Thierry mugler the seller, said it was new. So when I bought it, they shipped into the vestaire warehouse and it turns out it was in “good” condition, so they reached o it and told me it’a not new, like the listing said, more like “good” condition, so I canceled the order and they refunded my money, but I hate hate they charge so much!! 19.99! For shipping and handling and on top of that an authentication fee! Ugh passsss
Wow. You got lucky. I ran into a situation like this, but the vestiaire warehouse didn’t catch that the condition was not as listed during their inspection. It was a nightmare getting them to own up to not catching this and for them to finally accept the return.
I understand what you are saying about the direct shipping option but it is only available for lower priced items. The buyer needs to decide if they are competent enough to authenticate themselves. I bought a coat and opted for direct shipping as it cost under €1K. When I received it it was a very very good fake. I informed VC and they refunded me. That is what matter in the end. Their customer service is mostly good but not always!
I just bough Gucci mini bamboo from vc , I try to contact seller regarding bag but she never answer me but she reads message , the bag still authenticated by VC , if it’s pass their authenticity process by vc , I still will sent it to service authentication professional in my town double check , cross finger hopefully no drama
Just checked out the website and it looks sketchy to me, I would never give them my CC. It helps to search forums or do a search on the website reviews-these are helpful.
I have bought a lot from Vestiaire, I must say that I have mixed feelings. I always get the items I buy from them re-verified. So I go to reputable Authenticators with the actual item. I now only buy on Vestaire if it’s a very rare item I might not be able to find anywhere else, and then I know that I will have to get it authenticated a second time. I know for a fact that Vestiaire have made authentication mistakes. A friend was able to prove this on a vintage Chanel bag she purchased. I wouldn’t sell on Vestiaire because their fees are a total joke and because I wouldn’t trust how they handle after sales. Sometimes the description and photos on Vestiaire do not match the items I received. I have contacted Vestiaire after receiving the items and on some occasions they have rectified it, and sometimes they have said that they say it matches the description. I am talking about flaws on the items that were not shown in the pictures. I find this unacceptable. Thanks for sharing your findings, very informative video. 💜
I got a Gianni Versace Silk shirt from them and they passed it through authentication the shirt wasn’t even silk and didn’t have the cloth button cover or double collar the buttons were never put on versace shirts the shirt material stitching and cut was just awful clearly a fake I sent it back to them and then they put it back online it’s up there right now I put comments under the item saying it was fake and it’s still up! They also steal from people the buyer and seller upon the money conversion rate the seller offers 160€ instead of it being $174 it’s $195 bunch of thieves
Hi, I bought a few things and they are very good, but I saw fake Dior shoes and contact the Customer Service and they do nothing. So it was a sign for me not to buy anything there.
Their constant bot offers are a complete waste of seller’s time. It’s constant. You accept and the vestiaire bot never pays. It’s all so that they can email customers that a seller is willing to accept this amount…they also sold me a fake Chanel, after months of sending lots of evidence of the fake, they accepted the return then listed it themselves to some other poor victim 😤
Well, as I understand it, the way it works is you advertise something on there, and when it's SOLD the item is then sent in to VEstiaire who authenticate it at that point. I don't think they go through authenticating based just on the photos on the site, because after all, people could just sent photos and then send a fake item right? I guess they could try and filter fakes on the site, but the point is they authenticate at the point the item is sold - so provided they do that, what's the problem?
Thanks for this. People are really scamming out there. This is becoming a whole business. I just signed up with VC out of curiosity cuz the community kept advicing preloved is the way to go for certain bags. But I wont be buying to risky for me.
I've used VC on and off since 2014 mostly as a seller and sold over 20 items during this period, only purchasing 1. Main reason for not purchasing was I didn't feel confident in the authentication process given the number of items I could easily identify as fake (I worked for Dior in the past and have identified several fake Dior bags from pictures alone). I also had 2 items I sold rejected as "non authentic", which I immediately supplied the receipt as I had purchased direct from boutique - no apology just a change in that my item was now authenticated and on the way to the buyer. We all know receipts can be forged and ultimately you need to trust the authenticator. The customer service was non existent - not helpful in any way and borderline rude. Pity because back when they launched I really felt VC had really established itself as THE platform to go for preloved, but little trust in authentication + extortionate consignment fees - has made it a more a directory to do my own authentication and buy/sell from other places.
Thank you for sharing your experience with us S W. It really helps to read and hear as many experiences from as many people as possible. This way, others can be helped in making up their own mind on how to proceed with second hand purchases.
Well, what he posts doesnt make much sense. When places provide authentication, they are not saying everything listed is pre authenticated. They provide the service so AFTER YOU HAVE PAID it will BE SENT TO THE AUTHENTICATOR AND AUTHENTICATED!
I got a fake Saint Laurent bag from Vestiaire. It was a few years ago. It was a obvious fake when it arrived. Dont think they even looked at it. Had a candy wrapper in it too. I complained like mad. Got my money back but it was a stressful experience.
It taught me to do my own research on anything I buy from there now before purchase. If not enough pics or any doubts at all I won’t buy. I have brought a number of things since but I wouldn’t trust them to authenticate a product for me. I’m getting quite good at authentication now. Not had a fake since 😂
If I see an obvious 100% fake I put a polite comment on it as a way of warning others. Feel like it’s my duty to help fellow fashion lovers. I think vestiaire have changed some stuff since my bad experience but I still wouldn’t trust them to authenticate
gosh! I just got a fake dior necklace over there, super mad
Yes u need to tell indirectly item is fake by suggesting it example please get it authenticated or just 😂. If you write directly it’s fake your comment is immediately removed. Experienced it few time.
@@yankichang2462 I hope you got your money back!!
This has been absolutely fascinating and engaging. I really believe that the distance between online seller and customer has widened becoming a less personal and fair service, harder to solve issues, tougher to sort problems or indeed receive answers - All generic responses, so people just give up. Thank you Dacob for challenging these businesses and revealing the truth behind their promises, with their dubious practises and exploitaitve ways, without US the customers, they are no-one and that is the bottom line.
I purchased a vintage Chanel for almost 3000 and when I received it omg it was “hand repaired” which was botched and not shown in pictures, the bag smelled horrid, The chains were horribly rusted- also not shown in pictures or in description. It went through authentication and supposed to match the description and it still passed! I had to send it back for product not matching description- luckily I got my money back but it was a drag.
Dang $3000!?
Hi Dacob. One thing they do is also refusing authentic items because "reasons". They're refusing to list my authentic Bottega bag bought from the Bottega store in Sweden and wont explain why exactly that is. It's utterly annoying, because now I wonder if they have ANY skills in authenticating stuff. I'll be wary going forward, lost all trust for VC.
It's fantastic that you did this to expose them because they deserved it! I used to be selling and buying on the site years ago but it's changed a lot in the last 12 months and full of fake goods even after they claimed to have screened these ones. The other thing is you can't report them and if you leave a message on the listing questioning the authenticity you actually get your account locked!
I saw my stolen bag ( already reported to the police)there with the exact serial number of the bag and let their customer service know and hand them all the evidence and they said they will let specialist to do something. I wait for almost a week and discovered was sold today. They let criminal sold stolen good here .
Vestiaire’s quality control is terrible. Thanks for making this video. I bought a Chanel briefcase from them and the condition was nowhere near as stated. When the briefcase arrived to me, there were structure issues that were not disclosed in the text from listing nor on the listing photos. I was shocked it passed their inspection process. It was a nightmare getting VC to even accept the return. I will never use them again.
Thank you for this video. I was about to look into this company too. Love the awareness.
I remember I brought a LV Leopard Stole and it wasn’t cheap either and I straight away I knew it was fake but they never gave me grieve and refunded immediately. I then brought one from LV Heathrow Airport. Never will I buy from them again.
I have had only good experience with VC.
They found a fake Loewe before and didn't proceed with charging me.
It's been rather good.
I’m so happy that I found your chanel. I have been stocking Vestiaire for months looking for my first Chanel. Very good not to jump on it blindsided. Very educational and entertaining as well.😘
Informative, smart and witty as always. You are the greatest Dacob 👍👍
Thank you so much Alexa!
I have questions. What is to stop sellers stealing photos of genuine pieces and sending out fakes? and, what's to stop me buying something and returning a fake in its place?
I really want to buy something that I haven't been able to find elsewhere. I've looked to see if the seller listed the item elsewhere, and I can't find it. But I'm not sure on what to do.
great video!!
i have to say that my experiences with VC where always good, until one time where they had listed a bag with 15inch x 15inch and when i got it it was 10inch x 10inch and unusable for me and i had a hard time returning it even if that wasnt my fault at all! i got my money back at the end but it wasnt easy.
i also have to say-only shop there if you have knowledge about the brand you’re buying in order to be sure that you dont get a fake cause i also saw fakes that are listed there and sometimes they even slip through the authentification process
I am also having an issue with VC as well. It is very terrible. I just got to purchase the fake item and they insisted to send me. I screamed back that I don't want it. I want my money back only. Now still waiting for their response.
How do you feel about farfetch , not resell but many boutiques/stores that are worldwide selling products.?
Farfetch is wonderful. You can buy from many legitimate stores under the Farfetch umbrella, so convenient.
I do not trust them. I am a Louboutin sneaker collector, and was immediately put off by their use of stock photos rather than photos of the actual item. I have marked all communications from them as SPAM and will never purchase from them. Plus-there are many critiques of the website that point out fakes all the time.
Stock photos are a red flag for ME......🌺
Their duties and taxes are ridiculous! They do not match the government standards. They absolutely overcharge you and if you do not take the time to check they will hoodwink you.
Hi Dacob! Did you know that last year 7 ex Hermes employees were condemned for making "fake birkins". Even the real hands can make fake bags :o I was shocked
Wow! 😳 That is shocking! Thank you for letting me know 😳
Hahah what do u mean ? So 7 ex Hermes bag makers , also side line to do more ‘bags’ - and sold it as super super fakes ?
Wow never shopping there! Crazy!!
There was a seller label expert who happened to be in my city. He tried to sell me a bag that if you look closely wasnt even the bag in the pictures on vestiaire. He bullied me into buying the bag. I sent all my screenshots to vestiaire to report him and they did nothing. He is still selling on the platform and is still labeled as an expert.
Wow VC is disturbing
This is exactly why I do not waste my time on these crazy sites. Walking into the boutique, point to what you want, and walk out of the boutique with a bag 👌
Here here! Well sadi D.ashely!
@@SuperDacob Yesterday live was amazing ! Congratulations again Dacob🖤💙🖤
absolutely... who wants the stress of always wondering if something u got is fake! i'd rather pay the RRP and buy from store or the company's website online
Is there a service you would recommend to buy from?
Been a buyer and seller on VC for more or less 4 years now. So far, super happy. When items that came straight to me, as I had chosen the direct shipping option, were not as described (damaged, etc) I took photos, sent them to VC, and immediately received a pre-paid shipping label to send them back and get my refund. Only once, when I bought a Dior crossbody, was not really sure about the stamp on it, so I contacted them and they sent me the DHL label to ship it to them and have it checked again by them. They confirmed again it was authentic and so I kept it. Their customer care sometimes does have hiccups but I insist or I contact someone else again for the same matter and eventually get the issue solved. Sorry for those who had issues. My experience is a positive one.
I use VC since 2019. Most of my secondhand luxury bags were bought from them. They were all autenticated and they are not fake. I sold a few item to and for now my experience was good.
Omg I was waiting for that video! I once sold a pair of Gucci Brixton slippers in size 38, shipped them to VC and then got a message that “I shipped the wrong size shoes” to them. I swear that was so creepy, they literally told me the shoes I sent them were size 36!!! After calling them (there was a hotline then) the woman on the phone a) was fully incompetent, b) couldn’t speak my language properly and c) told me there’s nothing wrong on there side. I even thought about maybe there logistics is crappy and they mixed up my product with someone else’s and asked them to check but NO, THEY PURELY REFUSED AND SENT ME THE SHOES back I never owned in my life 🤣🤣🤣🤣
WOW! That is INSANE!
Whaaaaat? 😲😳
That's so bad!
I guess they have the worst customer service ever.
Really good video! I recently bought a pair of Manolo Blahnik hangisi shoes from VC and the process was very easy. I received them a week later from Hong Kong to London. I made sure to do my research to ensure they weren’t fake and for my piece of mind. Not sure if I’ll buy from them again as it could’ve been beginners luck!
I’m literally on my journey to buying my first Chanel bag and was contemplating preloved. Besides the benefits of the actual experience of buying a new one in the store, I’m deathly afraid of buying one that’s not real. Thanks for this information. We have three Chanel stores here in Houston so I’ll just buy new. The prices aren’t really that different anyway. It’s more about finding the bag I want in the store.
Always be safe when purchasing second hand. Its a very tricky world and people are not always kind and honest about what they are selling so I say, if one has the budget for it, then always buy directly from the brand's own boutiques. There are exceptions: if we fall in love with a piece that is from many years ago and is since many years no longer in production. In that case one has no other option but to go the second hand hunting route.
@@SuperDacob Thank you. I have another question for you either quickly here or maybe a video idea if you get a chance. I’ve been watching videos about quality issues with the Trendy CC Bag, at least with the newest production. Have you heard this? This is the bag I wanted and I’m seeing that the black color way has quality issues. The other colors, ironically, have been fine.
Its always a bit of a poker game with CHANEL quality... so from my experience, if a batch in a certain style and colorway appears to be flawed in a way that looks like it could be a production issue, then I first ask if I can see at least three bags in the same style, material and colorway to compare them and if all three have the same issue then I would wait for a second batch to get produced (in case the bag is a carryover piece and not a one off seasonal piece).
@@SuperDacob okay this is great info and insight. Thank you so much!
Some clients engage online companies to authenticate luxury items through uploaded photos. How sure are they that all the photos were really taken from the said items? And possibly issue a certificate intended for a fake product whose photos were taken from original item.
All of this sounds like a nightmare. That's why I am super happy with Fashionphile where you can return your purchased item if not happy.
Just had the worst experience. they said that they authenticated a bag that was in a shambles and now there is no inside of it. Its crazy. No one is getting back to me. I'm pissed.
I got a Dior bag from them that was listed as new. This was back when they authenticated everything. It arrived to me with lipstick marks, dried crusty liquid in the pocket and pen marks. And they cleared it as matching the description. It was a nightmare trying to contact them to return. And when I did it was at my expense. They would not refund my return shipping even though they were at fault for not catching that it did not match the description. Because I had to send it to France with tracking it was over $100 return shipping. That was the first and last time I bought from them.
Oh and I should say that when they received it back they relisted it again as in new condition. No mention of the flaws/damage. So I commented on that listing noting that it was not in new condition trying to save someone else from the same situation.
I bought a vintage chanel bag from them, i only realised a year on that it's fake when i went to resell! I notified them that they had sold me a fake and they refuse to take it back but would allow me to relist it which is just shocking. it's a shame as i've had 2 genuine chanel and chloe items from them but after this i'm never using them again for high value designer items. I'm considering legal action as they have defrauded me with this, I paid £15 for them to authenticate it and they've still sent me a fake.
🤩Thanks for the info. My friend 😘 Many well known influencers praise them... So 😢
You know we always keep it real in the fashion bunker Sandra dear.
So interesting! They sold me a fake prada tote. It's so cheap and bad quality and I sent it to be rechecked they still claimed that it's real. I recently listed a pink prada purse but they tried to change the colour to caramel!! So weird. I don't trust them!
I paid for an abc dior in blush after waiting 3 days the seller shipped my item but after 3 more days that the sale got cancelled because the item was fake. I was sad because I thought I had found a bag at a good deal. But I was still glad they did the filtering. I would have been more stressed to receive a fake lady dior
I have found with any business complaint I have that is egregious, taking publicly to twitter to roast them is not only effective but satisfying
I have known it since it was “le vestiaire des copines”. It was lovely. It’s now more business like which would be fine if it matched up with quality service. I did buy and sold a few things, but I spotted lots of fakes (brand new bags all from “sellers” in China). On the other hand I tried to sell a watch (despite crazy fees) clearly indicating it needed a new battery and they sent it back saying it was not working, which means that they didn’t bother to properly check my description or if they did they didn’t even put a battery in to verify.
33:00 - I love that (?British?) accent. I believe he was British. And also the Australian and New Zealand accents. My native language is not English, and you learn a lot from listening and adopting the pronunciation. And every time I speak English I have to think about how many different accents I'm mixing... That's one reason why I can't just start talking fluently, I always think that the person I'm speaking to is thinking "There was an expression or a Expression wrong, and what kind of mix of accents is that supposed to be?"
It makes NO sense for them to "authenticate" AFTER the item is sold. Doesn't that cost them more money and waste a lot of time??
I agree. I mean… its a mess either way cuz there are way too many unsatisfied customers.
I have purchased a prada jacket from what Vestiaire classifies as a professional seller. Prior to this I only did a brief search as to what counts as ‘authentic’ prada clothing. Once it arrived, little did I know that I had missed certain information that was KEY to be certain that what I had purchased was authentic Prada. It wasn’t. I sent it back to VC and what felt like a long day of back and forth with the admin on the end of the help chat I finally got to print the return form for further authentication. Though I did receive the refund they DID NOT blacklist the item, the jacket still continues to be sold by the professional seller. They didn’t confirm whether the item was indeed real or fake! I just hope no one falls ill due to this.
They sold me two fake Vetements t-shirts and I realised it many days ago and they couldn’t accept the items back. I was so mad to them. And it’s ridiculous because I paid extra for the authentication process.
Had problems with VC in the U.K. since brexit. They are adding import charges to items bought from sellers in the U.k even though I also live in the U.K. and they confirmed that the item would not leave the country for authentication. I reached out to customer services several times but never received any answers or explanation so I won’t use them again after VC.
I’m curious where the hundreds of pounds in import charges would go as I can’t see U.K. government claiming them for sales of second bands goods within the U.K.!
*second hand
Thanks for this video. I bought from them about two years ago (from a professional seller) after seeing an influencer recommend the site. I only found out about the negative feedback afterwards. I was so scared for a month until I received the item. I then had it authenticated and I actually took photos of the bag at the boutique and compared them side by side. Luckily, it was deemed authentic and my photos vs the bag looked consistent. Anyway, I’ve been hesitant to buy from them again since.... now this? I’m more scared than ever.
Thanks for this video . So where can we people in Europe sell our items ? Since some websites are just in the states .
I’m trying to sell on VC and omggg I hate it. I have been working with a buyer to get a purchase through but they keep cancelling the sale. I wrote to customer service but they didn’t know why the sale was automatically cancelling on its own. With the ridiculous fee I’m so irritated
Now I’m scared to sell my Chanel jumbo on that website 🥺. Any suggestion where I can sell it on ? I’m in Europe ( since not all websites are International) . Thanks
Saclab is Great!!! Professionell
I have mainly had good experiences buying things from vestiaire, but the authentication/quality control seem to be really sloppy. I almost only buy yohji clothing which isn't faked that often (or at all) so all things I have bought have been authentic but quality control issues (even very obvious ones) are often overlooked when authenticated in my experience.
I think authentication and control is a real redundancy, can I skip this process when purchasing items?
In some cases it is skippable but then at one’s own risk of purchasing fakes… but then again, even with their authentication fee they seem to not get things authenticated properly either so its a mess…
@@SuperDacob Yeah I totally agree with you! Anyway are there exceptions to the cases? I just purchased a coat and it's in my shopping bag at the moment, I want to make the payment before it's due, however, I found nowhere to untick that option regarding authentication fee, could you enlightening me?
I have mixed feelings about this. I have good experiences with VC so far. As a seller and as a buyer. But I agree with you. Lots of fake items out there. You really have to be very careful. I almost bought a Givenchy 4G small crossbody bag but when I checked the seller’s page, I instantly had a bad feeling about it. The seller seemed to have sold the same bag with the same exact photos! And some other stuff that looks so sketchy. And that’s already a red flag for me. I normally check the seller’s page. There are lots of genuine sellers there like me though. Haha! I normally buy from a seller who lives in France. But one thing is for sure, I will never buy a very expensive Chanel or other luxe bags from them or from any secondhand luxe shops. It’s just too risky. Love this video. This is very helpful for those who wants to buy secondhand luxury items. ❤️
I’m a buyer and seller there. I used to buy a Reissue 226 in black from them and got a 227 instead. Since I always doubt their authentification process. If you have a knowledge to authenticate the bag and charge us the fees, how you did not know that was a different bag compared to the listing!!! I’m not professional but Chanel lover, with my 2 cents I can say that was not a bag I bought.
Another suspicious thing is about their shawls and scarfs. Some sellers have many in stock and cheaper than the same models in the store. I don’t know how they do that. They were not from the old season, but still available in the boutique. They usually don’t come with the receipt or packaging. About their poor and doubtful authentication process, I’m wondering how they are able to tell if the items are fake or authentic.
Hi Dacob, I bought a few things from them and had no issues. I bought a vintage Chanel and it was already authenticated so didn’t have to wait. I also purchased it from a consignment store on their site and I find that works better. I also read this stores reviews and there was another tuber, Emma Hill, that used them to buy her Chanel. I would just be careful buying on their site and do research.
I also bought a Versace Silk shirt from them I knew was authentic and they said it was fake because the inexperienced authenticator didn’t know that Versace collection silks were made by Veze SP so they canceled the order and I had to wait months they told me they sent it back to the buyer but actually bought it and sold it again from their own store I was lucky to get it again when they put it back up absolutely ridiculous I had to authenticate the shirt for them and tell them how it was authentic even though I paid for authentication from them I had to authenticate the shirt and have done it many times
I am seller and a buyer there. I had two or three items refused by them. They said that they were fake. However, they were original. My mother bought them at the shop in Europe. I was disappointed. However, I sold a lot of things there. I fell disappointment because the price people pay are so cheap. But I wanted the money. Everything that I sold was in good condition, sometimes new or as new.
Nonetheless, I bought a lot of things that I had to resell. The dress arrived with a horrible smell. Terrible packed. I couldn’t believe it. So far I haven’t had any enjoyment 😞 from the pieces I bought. I have many things coming this month.
I take so much care of my stuff. I wish they could do the same for me. It should be a requirement to send clean clothes to the buyers.
They refused to list my real Dolce & Gabbana Sicily bag (it is real) for no reason. They took down a Jitrois leather jacket from my listing without any explanation. Hearing about them posting fakes makes this experience even more weird.
Oh wow! Didn't know that. I bought two handbags from them about 4 years ago.However, I' m mostly into under the radar French brands with lower demand.
I got a few bags, shoes and clothing items there. Never had an issue. A Dior necklace got rejected at authentication and I got a refund after a few days. I also sold some items with no problem. But I ALWAYS pay with Paypal for the extra security and wouldn't be comfortable paying directly with my card.
I did spot some fakes though, I think because they only authenticate after the item is sold and honestly I don't know how those items would do during the process.
I also only buy from sellers that have the expert or trusted badge and I usually look up other items they've sold and read the comments to see if other buyers had any issues with them.
Right before these reviews came out I purchased a bag. Thank you for doing this. I did get the bag authenticated after this and it is authentic but I won’t be using that site again. It’s too risky!
💖
My buyer has been waiting ages for the bag I sold to them ages ago and when I contacted Vestiaire by email they have asked for a copy of my ID to sort out the problem. Should I send it to them?
Good catch! Their pictures looks like pawn shop so never looked back🙄.
Hello, just bought a dress on VC, this item was eligible for direct shipping, however because my seller is not located in my Country, direct shipping i snot applicable. I had alook at their T&C and can not find this particular aspect of condition of trade. Can anybody enlight me on the matter? Many thanks in advance, Caterina xx
Hi Dacob. Do you have any interest in doing another Vestiare Collective video? I think I figured out a little known VC mechanic that can help save money, and I think that your audience could really benefit from it. I couldn't really find anything on it elsewhere. None of my friends knew about it, and we're all pretty big second hand shoppers. lol
VC is a gamble. As some people mentioned, the issues: sellers not answering questions, not posting clear images, fakes, posting little/no descriptions, the ridiculous extra hidden fees on top of the price listing - think about an extra $400 for every $600 price list. VC will keep the hidden "processing" fees if you want to re-list the item you bought, only within 72 hours of delivery of item. AND their customer service is non-existent. Do NOT buy from VC it's a gamble if you require peace of mind and quality customer service. You might not get either.
My experience has been the same as your caller as a buyer I have been contacted about condition may not be as the description claims. That has led me to be very trusting of them, but now I’m Leary. I’ve bought a few bags from them and now I’m nervous. Though I have bought new direct from the stores and see no difference in my bags I Bought from VC now I have a nervous feeling . Would I have recourse if I find out these bags are not authentic months later?
Would you make a video about The Real Real? Can share the negative experiences selling on their site, the mistakes they made listing the item and subsequently punishes the sellers by marking items down
What a great video! I almost bought a hard to find Chanel with them last year... but the prices were so high and it felt odd.... luckily I was introduced to an amazing seller in the US and she and I are friends to this day:)
So glad to know my instincts were correct! 💗
Can you share the seller please
Ali is her name :)
How can I find this seller?
Hi Dacob. The first load I have watched from you, but totally concur. I have always been sceptical of the authentication process at Vestiaire and have consequently never bought through them. I was scouring the Dior bags yesterday for one I already own and had a similar experience to you...”that looks fake”, “that looks fake” and so on. And we are not even “experts”.
Regarding Chanel sunglasses, there is a planned 90s Chanel sunglasses drop on Luxury Promise in a couple of weeks. My experience of buying and selling through them is superb. They physically inspect everything before listing, and have 14 day return period. Go check them out!xxx
vestiare offers "direct purchase" only up to £1000 gbp so anything higher price (ie...vintage chanel HAS to go direct to vestiare in paris for authentication by them always...
I am selling on vc and my god is it a nightmare for sellers.There is no one you can talk to and it's shady af.
I know I might be late to the party but recently I asked something about authenticity of an item (Wang Rocco - the studs were just off) I bought. I spoke with an employee over the VC chat and he claimed their team already checked it while they havent even recieved it … Im shocked by the behaviour and I will not be shopping with them again … Got to chat with other employee who apologized for it but still feel bitter. The item will be now really checked and Ill see if its a real deal or not … luckily it wasnt that expensive
I only buy bags on brand new from the boutique if I can’t afford I don’t buy preloved. Always safe money and buy brand new and also I have 8 to 10 bags not more then that otherwise then you have 40/50 bags then you need to sell and it’s a big frustrating thing to selling the bag. So buy bag brand new and buy less that can you manage your handbag collection
Oh no wish I saw this video. I just ordered a bag about 3 days ago 😖😫
No need to stress ahead of time dear. Wait till you receive your item. It might all be perfectly fine. Not all transactions on their shop end badly for the buyer. So no worries until there is need to worry.
@@SuperDacob Thanks Dacob, you're right! It's a piece i've been dying to get so hopefully it's all good. It's always a nail biter when I open a package I order secondhand from someone. Also, I always have it authenticated (I use Zeko). Anyways, thanks again for a wonderful video. I'm so glad i found your channel
@@MalibuKarina please leave an update
I will never use them again. Sold me a fake Chanel bag a few years back. I returned it, took 3 months to get a refund, no apology or anything. They are terrible
Can I ask how you got them to refund you because I'm going through a similar issue and they want to relist the item. I want a refund the bag is fake.
So helpful!!
🙏🏻🥰
I am so glad that You and others were willing to stand up and speak out about this resale site. I feel the same, VC must be batshit crazy to think that they can say X, Y, Z and P to anyone regarding an item being fake and that oops sorry not sorry, and THEN We're stuck FIGHTING with them and their NONSENSE. The last disaster purchase I made with VC was in early 2020, for a preloved Chanel and I will never deal with them again. I would rather buy NEW for peace of mind, then go through that BS.
Oh my goodness thank you so so much for exposing what is going on in Vestiaire. I have been a seller since 2015 - it used to be such a reliable site but no more; since they introduced direct selling it has been going gradually downhill but the downhill slope in quality, customer service and reliability has become a sheer drop in the past two years.
I had a small list- but now I really don’t want to even attempt buying. I was looking for vintage LV, a Celine Luggage ( which I saw a lot of Phantoms “wrapped” ) which for a 2010-2012 bag, why is it wrapped? There was a bunch of Gucci stoles/ scarves which had tags for “2020” as seller stated.... and I’ve never seen those designs 😂
Are there any authentication services you think are legitimate? I have a dolce Gabbana bag I bought secondhand that I'm doubting now...
200 Chanel sunglasses???
Wow.... How many different Chanel sunglasses are there anyway?
I mean- How many have been designed and released since Chanel existed?
Well… depends on the seasons and collections but they started selling sunglasses as a collection from 1988. Before that there were also sunglasses but it was a tighter distribution… they used to be boutique exclusives until 1998 then chanel started authorizing eyewear dealers on top of their own boutique exclusives. They also add new additional collections to the yearly rundown from time to time. Its a lot of sunglasses…. In over thirty years they probably made thousands of different models… but I don’t know the exact number yet.
Hi all, I bought a Chanel necklace form VC a while ago. The necklace was delivered to me broken and a piece of the chain was completely missing. It was shocking because this item was first quality control checked - this proves this service is basically absent. They issued a full refund, however I had to produce lots of photos and info, I felt I had to bear the burden of proof for their lack of expertise.
I just bought a bag from Thierry mugler the seller, said it was new. So when I bought it, they shipped into the vestaire warehouse and it turns out it was in “good” condition, so they reached o it and told me it’a not new, like the listing said, more like “good” condition, so I canceled the order and they refunded my money, but I hate hate they charge so much!! 19.99! For shipping and handling and on top of that an authentication fee! Ugh passsss
Wow. You got lucky. I ran into a situation like this, but the vestiaire warehouse didn’t catch that the condition was not as listed during their inspection. It was a nightmare getting them to own up to not catching this and for them to finally accept the return.
@@Eyecandy112486 that’s crazy... i think I’m gonna stop buying there. Lol
I understand what you are saying about the direct shipping option but it is only available for lower priced items. The buyer needs to decide if they are competent enough to authenticate themselves. I bought a coat and opted for direct shipping as it cost under €1K. When I received it it was a very very good fake. I informed VC and they refunded me. That is what matter in the end. Their customer service is mostly good but not always!
I just bough Gucci mini bamboo from vc , I try to contact seller regarding bag but she never answer me but she reads message , the bag still authenticated by VC , if it’s pass their authenticity process by vc , I still will sent it to service authentication professional in my town double check , cross finger hopefully no drama
Just checked out the website and it looks sketchy to me, I would never give them my CC.
It helps to search forums or do a search on the website reviews-these are helpful.
I love the layers in your hair here, Dacob. I might go get your haircut 😁
It was already growing out here… a year after the haircut, which was a mullet 😉💖
@@SuperDacob well your hair certainly knows how to grow out👍
I have bought a lot from Vestiaire, I must say that I have mixed feelings. I always get the items I buy from them re-verified. So I go to reputable Authenticators with the actual item. I now only buy on Vestaire if it’s a very rare item I might not be able to find anywhere else, and then I know that I will have to get it authenticated a second time. I know for a fact that Vestiaire have made authentication mistakes. A friend was able to prove this on a vintage Chanel bag she purchased. I wouldn’t sell on Vestiaire because their fees are a total joke and because I wouldn’t trust how they handle after sales. Sometimes the description and photos on Vestiaire do not match the items I received. I have contacted Vestiaire after receiving the items and on some occasions they have rectified it, and sometimes they have said that they say it matches the description. I am talking about flaws on the items that were not shown in the pictures. I find this unacceptable. Thanks for sharing your findings, very informative video. 💜
Was about to buy a supreme box logo and found out it was fake and stopped myself from buying
I got a Gianni Versace Silk shirt from them and they passed it through authentication the shirt wasn’t even silk and didn’t have the cloth button cover or double collar the buttons were never put on versace shirts the shirt material stitching and cut was just awful clearly a fake I sent it back to them and then they put it back online it’s up there right now I put comments under the item saying it was fake and it’s still up! They also steal from people the buyer and seller upon the money conversion rate the seller offers 160€ instead of it being $174 it’s $195 bunch of thieves
A ton of fake bags & SLGs in there! The fees they charge is ridiculous!
Hi, I bought a few things and they are very good, but I saw fake Dior shoes and contact the Customer Service and they do nothing. So it was a sign for me not to buy anything there.
Their constant bot offers are a complete waste of seller’s time. It’s constant. You accept and the vestiaire bot never pays. It’s all so that they can email customers that a seller is willing to accept this amount…they also sold me a fake Chanel, after months of sending lots of evidence of the fake, they accepted the return then listed it themselves to some other poor victim 😤
Well, as I understand it, the way it works is you advertise something on there, and when it's SOLD the item is then sent in to VEstiaire who authenticate it at that point. I don't think they go through authenticating based just on the photos on the site, because after all, people could just sent photos and then send a fake item right?
I guess they could try and filter fakes on the site, but the point is they authenticate at the point the item is sold - so provided they do that, what's the problem?
I buy one time a chanel belt and vestiare didn't send it to me since they noticed the belt was fake and send me back my money.
I got screwed by Vestiaire authentication service too.
Wow. I was going to give VC a try but NO THANKS! Totally not worth the risks!
In my humble opinion, it is Very risky indeed. 💖
I love this topic. Thank you dear. 🌸🙏🏻🌸😘😇
How do you feel about personal shoppers ?
Thanks for this. People are really scamming out there. This is becoming a whole business. I just signed up with VC out of curiosity cuz the community kept advicing preloved is the way to go for certain bags. But I wont be buying to risky for me.