What genius thought this video needed the obnoxious background noise that makes it hard to hear the silky smooth voice of the lady doing the narration? Or is it just me?
Unfortunately, we cannot assist with non-US models. Please go to this link to find the Epson location nearest your point of purchase for regional assistance: epson.com/?_re=1
@@robinw7412 - Sure thing! This link takes you to the software download page for your WorkForce WF-3820 epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201
I have tried multiple times to scan four pages and then save them all in one place but this ridiculous software insists on saving only ONE document and then deletes the rest whilst you're trying to figure out why it isn't as smart as it says it is. Very frustrating.
Just bought a 3850 printer and wanted it for the multi page scan . I downloaded the software and it didn't work. I rebooted, no work. I can access it through my phone, but I want it through a computer.. Why is it so difficult? My previous scanner can do this, and I now find the scan software needs to paid for .WTF????? You want me to PAY to use a facility on my machine I have just bought? You may be getting the printer back very quickly....
Good Morning, John - You have a free version of ScanSmart that comes with the printer software package. There's no need to pay for it unless you want the accounting edition. Note, after you scan, use Epson Scan 2 - it has multiple options under the drivers drop-down menu. ScanSmart and Scan 2 work together. You can check the link below which shows how both work use under the Utilities/driver option. If you need assistance - please call our support team at 562-276-4382 Mon-Fri 7am-4pm PT. Thank you! epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#drivers
@@epsonamerica Thank you, but I am in the UK, also.the software doesn't work at all. It doesn't fire up I downloaded it from the Epson site and it doesn't work with the printer.... I have tried the 64bit version and then tried the 32bit on Windows, the printer doesn't see the software.I am connected through a USB, and have tried it without, using the wifi it just doesn't work, unless you have any suggestions
@@johnkeedwell5549 - Ah! We found the potential issue. Please visit our global webpage to find the Epson location nearest you in the UK for regional product support. It could be our US version software isn't compatible with your UK devices. Give it a try: global.epson.com/driver/imaging/support/
The whole point is to scan receipts and pop the purchases into spreadsheets. The video ominously has no examples of this. edit: the information is in another video --> ua-cam.com/video/lGSzy8GueY0/v-deo.html
IT would be great if it worked with the wireless scanner ES-500W ! Unfortunately it does not support the scanner buttons, and your employees are not able to help. Instead, Mr. Matt S. working in Canada as so called "advanced level support staff" recommended to return the product if the wireless scanning does not work. His colleague Mr. Curtis G. told me "Sorry, we have no futher fix for this issue". This was my first and last purchase from this company !
I'd love it if I could scan a whole stack of papers and have them all be turned into individual PDFs with their own file names. For some reason this software will enable me to turn a stack into a pdf for each page, but it wont let me name each pdf. They all have to have the same file name with a counter on the end. wtf?
This is what I'm looking to do. I can scan up to 50 pages, but they have to be saved as one document? That defeats the benefit of scanning big groups of documents quickly.
I tried it, but it's not so great. When it worked, it was fast and easy, but the software crashes after batch scanning and DOESN'T save what you thought was now in the computer.
If I scan 10 documents, and i want to select two pages to save, is it possible with this app
What genius thought this video needed the obnoxious background noise that makes it hard to hear the silky smooth voice of the lady doing the narration? Or is it just me?
how to download it ? the l6460 driver doesn't have it
Unfortunately, we cannot assist with non-US models. Please go to this link to find the Epson location nearest your point of purchase for regional assistance: epson.com/?_re=1
Where is the actual link for the software? So many malware sites that says it is the software. i have the printer but no scan software.
Hi, Robin - What model Epson printer do you have?
WF-3820. Thanks!
@@robinw7412 - Sure thing! This link takes you to the software download page for your WorkForce WF-3820 epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201
@@epsonamerica thank you so much for your speedy reply! Much appreciated!
@@robinw7412 - Our pleasure to help 😊
This software keeps crashing on me. I will be returning the scanner because of this.
Hi, Jessica - Please contact our Support Team for assistance. You can reach them at 562-276-1300 Mon-Fri 7am-4pm PT. Thank you!
I have tried multiple times to scan four pages and then save them all in one place but this ridiculous software insists on saving only ONE document and then deletes the rest whilst you're trying to figure out why it isn't as smart as it says it is. Very frustrating.
Hi, James! Please reach out to our Support Team for further assistance: 562.276.1300 Mon-Fri 7am-4pm PT
@@epsonamerica Why don't you just post the solution here since there are certainly others that are having the same issue?
I love my scanner but think you guys need to improve your software, it's pretty outdated & ppl are having issues.
Not work with EPSON L365 !!! Scan software for EPSON L365 not work at win 10.
is there a windows version for the ScanSmart app?
yes... but use another software than this crap, if possible!
@@jacques3051 can you use a replacement??
como digitalizar documentos numa impressora xp 2200
Just bought a 3850 printer and wanted it for the multi page scan .
I downloaded the software and it didn't work. I rebooted, no work.
I can access it through my phone, but I want it through a computer..
Why is it so difficult?
My previous scanner can do this, and I now find the scan software needs to paid for .WTF?????
You want me to PAY to use a facility on my machine I have just bought?
You may be getting the printer back very quickly....
Good Morning, John -
You have a free version of ScanSmart that comes with the printer software package. There's no need to pay for it unless you want the accounting edition.
Note, after you scan, use Epson Scan 2 - it has multiple options under the drivers drop-down menu.
ScanSmart and Scan 2 work together.
You can check the link below which shows how both work use under the Utilities/driver option.
If you need assistance - please call our support team at 562-276-4382 Mon-Fri 7am-4pm PT.
Thank you!
epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#drivers
@@epsonamerica Thank you, but I am in the UK,
also.the software doesn't work at all. It doesn't fire up
I downloaded it from the Epson site and it doesn't work with the printer....
I have tried the 64bit version and then tried the 32bit on Windows,
the printer doesn't see the software.I am connected through a USB, and have tried it without, using the wifi
it just doesn't work, unless you have any suggestions
@@johnkeedwell5549 - Ah! We found the potential issue. Please visit our global webpage to find the Epson location nearest you in the UK for regional product support. It could be our US version software isn't compatible with your UK devices. Give it a try: global.epson.com/driver/imaging/support/
@epsonamerica OK thanks. I did download from the site on the printer
Thanks anyway
I just got same printer and has been a nightmare to set up. Can't even find a way to scan through the Automatic document feeder either. 😢
The whole point is to scan receipts and pop the purchases into spreadsheets. The video ominously has no examples of this. edit: the information is in another video --> ua-cam.com/video/lGSzy8GueY0/v-deo.html
IT would be great if it worked with the wireless scanner ES-500W ! Unfortunately it does not support the scanner buttons, and your employees are not able to help. Instead, Mr. Matt S. working in Canada as so called "advanced level support staff" recommended to return the product if the wireless scanning does not work. His colleague Mr. Curtis G. told me "Sorry, we have no futher fix for this issue". This was my first and last purchase from this company !
Getting the wireless set up was a nightmare, we resolved to go wired.
I will try that
I'd love it if I could scan a whole stack of papers and have them all be turned into individual PDFs with their own file names. For some reason this software will enable me to turn a stack into a pdf for each page, but it wont let me name each pdf. They all have to have the same file name with a counter on the end. wtf?
This is what I'm looking to do. I can scan up to 50 pages, but they have to be saved as one document? That defeats the benefit of scanning big groups of documents quickly.
@@hollymccormack4081 any updates? The ocr doc scanner is so slow with my fastfoto scanner
filenames with a counter on the end - aren't they still individual files though?
They are one big file@@stevespenceroz
I tried it, but it's not so great. When it worked, it was fast and easy, but the software crashes after batch scanning and DOESN'T save what you thought was now in the computer.
Fairly good program. The only thing it will not do is scan faint and weak printed documents. It just doesn't pick up the light printing.
I hope "Epson Scan" can save a document in one folder by date
Yes it does
slow slow slow slow