1st Sale Didnt Go well! - Car Dealer Problems - What Would You do?
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- Опубліковано 21 лют 2024
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Ugghhhh… Please…. DO NOT run the same video on both channels Craig!!!!
Horrible
Just terrible
@@Goodguy83435 Yep!! 👍🏻
@@JetFire9 Yep! 👍🏻
Honestly he should have posted it here first with the @ of their joint title in the title.
I thought this was the update vid. I hope they kept all the money tho no refunds
U did the right thing by NOT ALLOWING HIM TO RETURN IT!!
Ayo you heard!!!!!
@@dillanghee4683 lol 😂
When you buy any old car it's as is
@@user-pq5dl4qz9i yup
Craig love the videos, but don't re-run on both channels, please!!
More money
Exactly! 👎
Not cool at all. I agree
Lazy!
Who is making you watch, dummies?
why is this a rerun?!?
Buyers remorse...is on the buyer. Every situation has to be handled on a case by case basis
100% that's what this is. "my sister had to move back home" sounds a lot like "my dog ate my homework"
Imagine Earl Shieb having a $9,999 paint your car sale special.
@@Notfiveo0 loved his commercials!
I had to look that up here in CA. kinda thought that this nanny state has a "cooling off" period of about 3 days.
from CA DMV- there is no automatic "cooling off" period in CA.
the dealer may offer and the buyer then may buy a "cancellation option." the usual charge is from $75 to 1% of the value of the vehicle.
the return must take place (dealer can agree to more) within two business days. so I guess yes, that can be almost 3 days of use total, even more over weekends and holidays.
upon a return the dealer may charge a restocking fee of between $175 and a maximum of $500 depending on the value.
Just curious, was his sister moving into the garage where he parked the car?
He has to own up that he doesn't want the car, his family are obviously upset that he purchased it, sorry kid, youll have to move it on yourself ❤❤
What is up with the rerun?
Great solution to the issue. I sold my 1st gallon of paint in the late 80s & retired a few years ago. I have many stories of people wanting to return their paint even though there are signs in the shop & on the receipt saying once a color is mixed it's not returnable. I put the customers into 2 categories, the nice person & the jerk. The jerks claimed we made a mistake by making the wrong color. Easy check & 99% of the time the color was correct. Some left or bought another color, but many were still jerks. My solution was sorry, but I can't help you.
The nice person admitted their mistake & that opened up more opportunities, retinting to change the color, selling them another gallon at a discount & even swapping the gallon out for another free of charge.
Own your mistakes & good things happen.
I have been in business for over 40 years. You have two roads you can travel...1) all sales are final, or 2) take back the sold item subject to inspection and a handling charge of at least 25% for the trouble.
Me: sorry you bought it you own it. Not my responsibility to deal with your family issues.
You could always sell it yourself for what you paid for it.
In effect, he's not returning his car, he's trying to sell you (adam) the same car you sold him. BUT it already has a broken key in the lock and as you said, who knows what else he did to it?
Me: bring it around and let me take a look at it. Then go over it with a fine toothed comb like a car dealer looking to buy a car then offer him $11K. WHAT? why so little? I'm in the business of buying and selling cars. Now I have to go through the trouble of re-selling this vehicle and the reputation of it being sold twice in a week.
Always tell the customer to FO. It's the only way they'll learn.
Agreed.
Totally agree with you, life lessons can make you wiser
He handled it perfectly..It's tough sometimes.
Stop double dipping! Pathetic to post this on a separate channel then on yours - definitely something a used car salesman would do
I would remind him he had the opportunity to have another mechanic inspect the car prior to purchase. I would tell him the price may actually allow him to make a profit given his connections you sent to him and at work. - Now, this is why I buy my used cars from one used car dealer. He offers a bumper to bumper warranty (unlimited mileage) for 90 days on every used car he sells and an engine and power train internal engine parts warranty for the first year with a $500 deductible and unlimited mileage on both transmission and engine. I live in Minnesota.
20 years in car business - over 10K cars sold - done it so many different ways and I agree completely - never make their problems your problems.... we always tell people - please have it inspected before you buy then sign AS-IS agreement, and please don't call us when something goes south...
Similar story, bought a truck "as is where is" a week later the seller wanted 2 items left in the pickup box full of stuff that was my problem to deal with. Funny thing is, never did find those 2 items, but they sure come in handy in my garage. Things happen, you learn that way.
It is so easy to become cynical about customers and for good reason. Pure and simple it is your car now and you have to deal with this. You did the right thing.
Yeah. I've seen it. Did not realize it is another channel. But these comments would just bring me down. I would try to ignore them. So what. Process is to learn. And be happy for people success. 🙂
You handled it the right way..
Rerun
Bought a used car from a reputable dealership. Not a small buy here pay here, etc. the car BROKE DOWN 5 minutes down the road. The dealership was “closed” afterwards, but I called the sellsman, and he said he will tow it back and get it into the service department. So HOPEFULLY they care enough about their reputation to help me. They did NOT give a loaner as of now, hopefully they do, because now I HAVE NO WAY TO GET TO WORK. Happened yesterday. So out of work today. Let’s see how this goes…
Man. This is a tuff one. Honestly, I would call GERMAN and ask what he would do. GERMAN always had the right answers on stuff like this. 👍🏼
All Sales are Final.....but I also would maybe offer like 75% or 80% back to purchase the car back if you confirm condition is still good and you think you can resell it.
That's what I was thinking. Inspect it, buy it back for 1K less. Sell it again
Great video guy’s keep up the fantastic job ..
The kid might be nice. And he now has a car.
great stuff guys thanks
You did the right thing sending him potential buyers. Leave some pointers on your social media to his new ad, that’s about the best you can and should do.
Do whatever was agreed upon at sale….. All sales final or a short approval period?
Adam did the right thing by offering help but offering to take back. Now if it was Craig with a dealership I would have offered to take on consignment in certain situations. I keep your money and I keep your car to sell but it comes at a price for my time and my storage, and owner makes the decision what it sells for.
As a consumer I too have learned some tough lessons, I call it "paying tuition". Your advise is correct and your brother went above and beyond with what he shared with the now reluctant buyer.
I sold a chevy camaro with split bumper in the front. I was taking payments. One of my neighbors told the saw my the car I sold was back in the parking lot where I keep my cars. I went to the young man ans talked to him. He said he could not afford to buy the car. I said ok. He then asked if he could get the money he paid me back. His wife was having their 2nd baby. I said I owe you nothing. I will give you the money back.
Love the video awesome as I always wanted to be a used car dealer myself I find it a fascinating business with a lot of challenges that I would love to be up for but financially just cannot do it at this time. I think your brother handled this very well. That was the most kindest way of handling a customer in a situation that they didn’t create that probably how I would’ve handled it if I was in his shoes keep the great videos coming, Craig love your channel and flying wheels.
Very informative
Thanks
Good video. Great content. Thank you.
Well this video looks familiar. Pull this crap and I’m not watching on either.
No returns. As long as the seller was upfront and not a scammer.
This same video was on your brother’s channel, and you duplicate that on yours?
I can’t believe you ran out of comments. Pity
No re runs thanks pal!
Great content guys
Long story, I'll try to condense. Had a 69 Camaro back in 78-79, usuall hot rod stuff dressed like a Z/28. Had a baby and had to sell. Advertised car locally, did not miss represent as a true Z/28. Guy calls comes to look at with his older brother. Now I had swapped rear from 81-82 Trans Am with disc brakes, brother saw rear discs and he didn't say anything but I think he thought it was a real original rear disc (very far option). His brother buys the car and two days later he calls up and wants me to buy car back. Tells me it's too fast for him. I told him don't step on gas too hard and fastness won't be problem. I decline and he's pissed at me. Oh well.
don't give up, just figure it out, so true an realistic GOES BOTH WAYS and strive forward
Good morning , one of your videos had a tool that you used to diagnose bad batteries, starter & alternators .
I had my customers sign and initial on the Bill of Sale. (No Warranty Expressed or Implied). No Returns. However, sometimes I would give a 30 Warranty on drive trains on certain vehicles only.
Love the content guys
My first car I bought from used car lot was 17 . I drove 3 miles the Radiator sprung a leak the arc of the water went right in the alternator and killed that too.. called dealer from.the pay phone..yes that old.. they basically said oh well. But since I was 17 they did chance there mind and fixednit after my mother called them.
All sales are final. He knew it when he bought it. No refunds, no returns.
wow... This is unheard of. Most sellers would ignore you and say "well, this is your problem now". Good job guys 👋
No re-runs
Adam’s apprehension is due because he was raised right, trying to be kind to the other person. You did the right thing, sometimes we gotta look out for number one because nobody else is going to.
Already saw this video, why is it uploaded a second time????
Sounds like a good resolution.
This sounds like a buyers remorse. He can resell the car and get his money back or even make a few dollars. I had a customer who bought a new tow truck from me for $115,000. The next day he calls me and says the insurance company made a mistake in his quote and it went up another $10,000 and now he wants to return the truck. Our dealerships policy is the same as yours, no buyers remorse clause and no returns. There was not an issue with the dealership or the vehicle itself so unfortunately, it falls on the buyer to rectify this issue.
100% agree with you guys!! Its one thing if something were mechanically wrong with the vehicle maybe you make it right as Craig has done in some situations, but not refund the money for this situation!!! No way!!
The problem is you do not have a dealership you have a use car lot, big difference.
He *does* have a dealership. It's a used car dealership. You mean he doesn't have a franchise dealership.
@@davebarbieri1380 Exactly. Used car lots at list in my knowledge are not called dealers, they are called used car lots, Am I wrong? I used to own dealers myself in Santa Monica CA.
What’s wrong with posting it on both pages? I don’t get it
Well handled, Adam!
You did the right thing 👍
What's up Craig, thanks for taking a picture at Logan with my daughter! I was stuck at baggage check.
The right choice was made. You can feel bad for the kid with some unfortunate timing, but it's his job now to either get rid of the car OR find his own place to store it. He works at a big time car dealership, maybe it can be kept there?
This is weird! I seen this already! I couldn't listen to the whole thing the first time!😂
Having been in the trade myself, vintage cars and parts are sold where is, as is. If it's a daily driver, it's been state inspected. There is no inspection on classics. Business wise it's insane to offer any type of warranty on older cars. However it is on a case by case basis, at my option. Title signed over? YOU own it! I may feel your pain, however it is NOT my pain. If I know it was solid when I sold it? It's on you, mistake, bad luck, whatever. I'll try to assist, if you're a good customer, but even experienced people can do dumb things. Bottom line, it's yours now, anything I do is optional, at my discretion.
As an aside I would never sell an older used car with one working key.
In this day and age of google reviews, yelp and ease of filing attorney general complaints you’ll probably need to take it back.
It's sold As Is. The buyer is responsible after it leaves the lot.
In my state, we get 3 days automatically called a cool off period that any contract can be cancelled by law.
Your state sucks.
@@davebarbieri1380actually my state is one of the most popular states to move to right now from every other state in the country. So whatever that means to you.
@@bcxazthree days is a while but if dude had the car for 45 minutes.. come on lmao. Is it really worth damaging your reputation on your first car sale because you wanna stick someone with some shit they don’t want?
@@PlutoTheGodI am just saying in my state he has to take the car back I am not stating if I think its right or wrong either way.
Highly doubt that you cannot return a new car
Hey Craig, I watch your channel all the time, but as far as Nissan goes the research I've done shows that their CVT transmissions are the worst. I wouldn't even let my ex-wife drive one.
as long as you sold him a solid car and theres nothing mechanically wrong..... he owns it, no question.......
OMG! Craig’s hypocrisy… I remember years ago when he did an entire video on how it pisses him off when family and friends ask him to help them get a deal.
Found you a mini me all the way down to the hair do 😂
I wouldn’t take it back. Maybe for a 40% restock fee within the first hour of the sale. But i always sell stuff with a no return as is receipt signed and dated by both parties.
Buying a NIssan CVT was a mistake, even before he bought it. no matter how cheap it is.
Well first of all it's a used car if you bought it as is and no warranty implied or otherwise and you drive it away tow it push it or whatever it's yours pure and simple. You did the very best you could do for that kid hopefully lesson learned for him as well as you . I almost want to feel it could be that generation x or y ,z crap. I personally would be ashamed with myself if I ever thought of doing what this young man did. Always read the fine print , pull up your big boy pants take your lumps and move on. Love the content guys have fun
All sales are final first clue was "we have a problem"
I don't know. I could tell the customer I'll need to inspect the car thoroughly but at this point the only way we could work this out I could buy it back, but unfortunately you'll be losing money because of my time invested paperwork transaction etc it might be 2 or 3 grand less than what the customer paid. (Just an estimate on numbers $$) Sorry bud Sold as is...
Biznis is Biznis, no return is my policy every time .
Craig is 100 percent right.
All right so I'm doing this before you give what you guys suggested a couple options one would be gives me $1,400 so basically 10% and as long as the only thing that's wrong is the key. I'll take the car back and give him the difference. And if there's any other cost that were incurred from this like transferring the title back and stuff like that that would be on top of the 1400. Or he keeps the car and you would actually help him get a buyer. Like if somebody trying to get a hold of you for the car not knowing it was sold you would direct them to him. Or if you know anybody that was looking for something like that you would direct them. You wouldn't necessarily go out your way and spend much time. It would be just something if you heard somebody was looking for it and you would post it on your accounts form and stuff and obviously he gets no money back
And that said, I don't know if there's laws in your state since I guess your technically a used car sales company. Or did this happen before you got your license? I'm in Pennsylvania and I know it was law. I don't know if it's still is. I'd have to look it up but I believe you had 5 days where you would be able to return it but you would lose anywhere and tear and stuff like that on the car or any damage that was done to it and I'm not sure if that was strictly on new cars if it was on new and used, but I know it was at least on new cars. I'm not sure about a lease
I wouldn't take car back, but , I would have offered to take care of the broken key issue.
You actually talked your brother in to buying a Nissan Rouge ? Knowing these things are terrible ? BAD BROTHER CRAIG BAD BROTHER SMH 🤦
Anyway he bought an old car it’s his problem.
Good video guys !!
Good call! Could have told him you're new to the business, already spent the money on another vehicle and can't afford to buy his car back.
Its the buyer's problem. The buyer can go sell the car at a Loss.
I like Adam, have since day one. Bring him on often.
It’s a tough world out there. Sounds to me this buyer needed a life lesson
I would take it back minus $500 or $1k.
Craig, im not gonna talk. Ok i cant help myself. Im gonna keep talking. Bahaha. Craig u r a blast. 😅😅😅
ALL sales are FINAL!
Hey guys,
So what did you think of me saying to take the car back to your place and try to sell it for a certain percentage? That way you got your $14,000 and now could make another $1,400 from 10% fee. Just thinking out loud and no one would be upset and it took care of any issue as it would still be that guys car.
I would have gave back his minus 4K restocking fee lol
My solution would be to pay for the new key and any cost he has to get the broken key out, within reason. Them tell him to lose your number!!
Fell asleep listening to this
Sold or 20% restock fee
I don’t know how you finished it. But I would tell the guy that sorry that he can’t take it back. But, could try selling it for you and take a percentage of the money you sold it for. A win/win situation.
Life stories of a car salesman. I would love to join you fellows for a chat and walk around an auction
Yup. Tell the guy to enjoy the car for a few weeks and sell it to someone else who will take care of it
As is where is you bought a old classic car there will be problems buyer beware
reruns on youtube now??
There's a reason why we sign agreements. If I were that guy, I would not blame you for not refunding.
What car new or used car dealership will allow anyone to return a car? None of them, no matter what personal dilemma one may find themselves in, that's on him, so Adam did the right thing not accepting a return, it's not Walmart...