Hi, thanks for reaching out to Shark®. We are more than glad to assist you. Please be sure that we are here to help you answer your doubts. We have reviewed the information you provided us with and regrettably, the default feature can not be modified. In this case, the Max setting can just be chosen when selecting the clean option. We hope that this information helps. Best regards, Valentina
Hello James, thank you for reaching out to us. We are always working to improve our units and we truly appreciate your feedback. We will forward your feedback along to our development team for you so it can be reviewed when we make adjustments to our products and application. We'll make sure to use your suggestion to consider this change in the future. We hope you have a good day. Valentina
We need a video th;at actually shows you how to reach each screen of the app and the screens features. Return to Dock does not cancel the session? It remains at resume with no other choices. I wish there was a cancel button.
Thank you for your feedback regarding the app, Margaret. To assist you with this further, please reach out to our phone support (855-427-5125) or chat team (spr.ly/60533cGMR, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
We apologize for any inconvenience on this. Our app currently isn't available in every country around the world. With this said, we're always expanding to new countries. Please stay tuned.
I'm having some problems with my robot I go to the app tap scheduling and it just says scheduling is on I can't create a new schedule edit previous schedules I've tried disconnecting my router I've tried rebooting the robot I've tried deleting the app and reinstalling it and also I have a question how do you make Eco the default section because I need the robot it's quiet as they can be I rarely use in normal or Max and if the problem isn't fixable I'm just going to return the vacuum
Thank you for your message, Matthew! We're sincerely sorry to hear about this situation with your app. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
Hello Adrián, thank you for reaching out to Shark®. We are happy to assist you with your inquiry. We would like you to know that our application is only available for our Shark® Robots as they need it to be able to offer you its benefits and features. We invite you to check all the information you need about our robots by clicking on the link below, www.sharkclean.com/vacuums/robot-vacuums/ We hope you find this information helpful. Thank you, Charles
I finally figured it out! @shark it appears that when I use alexa to launch shark, the app on my note 9 doesn't refresh properly so that next time when I decide to only clean one room, it won't let me. I have only figured out how to do so by reinstalling the app.
Hi Ryan, thank you for reaching out to us. We offer our apologies as we always strive to meet our customers' expectations. After all, our customers' satisfaction is our main priority. We will forward your feedback along to our development team for you so it can be reviewed when we make adjustments to our products. Thank you, Valentina
Thank you for getting back to us, Ryan. Could you please let us know the exact model number of your unit so we can provide you with the most accurate information? Hope to hear from you soon, Erika.
Shark Cleaning i sent the model information in my last comment. but i also have another question that wasn't explained in the manual or quick start guide. so the map has the areas it vacuumed, and now in one room there's a dark colored area that i've never seen before. what would that be?
Hi, thanks for reaching out to Shark®. We highly appreciate your interest in our products. Rest assured that we will provide you with the most accurate information regarding your inquiry. In this case, we are afraid our robot app only works for Canada and the US. We offer our apologies. For further information regarding our units overseas, we kindly invite you to contact our International Support Team via email at: internationalmarketsupport@sharkninja.com -Maria
Hi! Thank you for reaching out to us. We are sorry to hear that you are having difficulties with our app. Please be sure that we will provide you with the most accurate resolution for your situation. In order to do so, could you please confirm to us from where are you contacting us? Best regards, Constanza
Hi Sue, thanks for reaching out to Shark®. We appreciate your interest in our products and we are glad to assist you. Press and hold the CLEAN button for 15 seconds to turn Recharge & Resume ON or OFF. You can also do it through the app directly. We hope this information helps, please let us know if you have additional questions. Regards, Susana
Hi Fernando, thanks for reaching out to Shark®. We are sincerely sorry to hear that you do not feel satisfied with the app of your robot. Rest assured we will forward your feedback to our development team for further consideration. To do so, could you please provide us with your unit's model number? We hope to hear from you soon, Maria
Hi, thanks for your reply. We are sincerely sorry to learn that you have difficulties with the App. Rest assured we will provide you the most accurate information about this. Due to the lack of Private Messaging functions on UA-cam, please contact us by at 1-888-228-5531. Monday to Friday, 9:00 am - 9:00 pm EST, Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information. Hope to hear from you soon. Maria
Thank you for reaching out to Shark! We are terribly sorry to hear you are experiencing an issue with the Robot app and vacuum. To better assist you please call our Robot Customer Support at 1-888-228-5531. We are open Monday to Friday, 9:00am to 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.
Application plein de bug can t even create account. Indicate that email sent to email address...nothing received. Entered correct email address and password and keep getting error message...not working at all for me.
Hi Martine, we're sorry to hear about this. If this is a password issue can you please send us a PM on our Facebook page with your email address. We'll be happy to help!
I just got a RV1100AA I’m getting so frustrated. I can’t seem to be able to map a two story house….. and also it won’t let me select rooms.
how do I set 'max' as the default clean setting?
Hi, thanks for reaching out to Shark®. We are more than glad to assist you. Please be sure that we are here to help you answer your doubts. We have reviewed the information you provided us with and regrettably, the default feature can not be modified. In this case, the Max setting can just be chosen when selecting the clean option. We hope that this information helps.
Best regards,
Valentina
@@SharkHome that should be changed
Hello James, thank you for reaching out to us. We are always working to improve our units and we truly appreciate your feedback. We will forward your feedback along to our development team for you so it can be reviewed when we make adjustments to our products and application. We'll make sure to use your suggestion to consider this change in the future. We hope you have a good day. Valentina
@@SharkHome I agree wholeheartedly with James.
HOW DO I KEEP IT FROM DELETING MY ROOMS AND ZONES EVERY TIME I OPEN IT?
We need a video th;at actually shows you how to reach each screen of the app and the screens features. Return to Dock does not cancel the session? It remains at resume with no other choices. I wish there was a cancel button.
Thank you for your feedback regarding the app, Margaret. To assist you with this further, please reach out to our phone support (855-427-5125) or chat team (spr.ly/60533cGMR, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Is this app available for brazil?
We're sorry it is not available in Brazil, Gisele.
@@SharkHome Is there another app i can use to replace, i have the robot. Tks
We are glad to continue assisting you, Gisele. Please know that currently, our robots are only compatible with the original app.
@@SharkHome thank you very much 🥰
It is our pleasure, Gisele.
Why is your application unavailable in Turkey?
We apologize for any inconvenience on this. Our app currently isn't available in every country around the world. With this said, we're always expanding to new countries. Please stay tuned.
I'm having some problems with my robot I go to the app tap scheduling and it just says scheduling is on I can't create a new schedule edit previous schedules I've tried disconnecting my router I've tried rebooting the robot I've tried deleting the app and reinstalling it and also I have a question how do you make Eco the default section because I need the robot it's quiet as they can be I rarely use in normal or Max and if the problem isn't fixable I'm just going to return the vacuum
Thank you for your message, Matthew! We're sincerely sorry to hear about this situation with your app.
Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
Hi, is this app only available for robots? Or is it available for other kind of your products?
Thanks
Hello Adrián, thank you for reaching out to Shark®. We are happy to assist you with your inquiry. We would like you to know that our application is only available for our Shark® Robots as they need it to be able to offer you its benefits and features. We invite you to check all the information you need about our robots by clicking on the link below,
www.sharkclean.com/vacuums/robot-vacuums/
We hope you find this information helpful.
Thank you,
Charles
I finally figured it out! @shark it appears that when I use alexa to launch shark, the app on my note 9 doesn't refresh properly so that next time when I decide to only clean one room, it won't let me. I have only figured out how to do so by reinstalling the app.
What if I don't have online access on my phone?
Hello Mary! If you do not have online access on your phone you will not be able to use the app features for the Robot.
Does this app is available in Mexico?
We apologize, but the app is not available for use in Mexico.
When are you guys adding no go zones? My shark keeps pushing the strips when it goes over them.
Hi Ryan, thank you for reaching out to us. We offer our apologies as we always strive to meet our customers' expectations. After all, our customers' satisfaction is our main priority. We will forward your feedback along to our development team for you so it can be reviewed when we make adjustments to our products.
Thank you,
Valentina
Shark Cleaning also what do the different modes do? only explanation i saw was for eco mode and that was it.
Thank you for getting back to us, Ryan. Could you please let us know the exact model number of your unit so we can provide you with the most accurate information? Hope to hear from you soon, Erika.
Shark Cleaning It is the R1001AE
Shark Cleaning i sent the model information in my last comment. but i also have another question that wasn't explained in the manual or quick start guide. so the map has the areas it vacuumed, and now in one room there's a dark colored area that i've never seen before. what would that be?
Hi, o AM from Brasil and o wish one version do App Clean Shark. Its possible? Our similar app?
Hi, thanks for reaching out to Shark®. We highly appreciate your interest in our products. Rest assured that we will provide you with the most accurate information regarding your inquiry. In this case, we are afraid our robot app only works for Canada and the US. We offer our apologies. For further information regarding our units overseas, we kindly invite you to contact our International Support Team via email at: internationalmarketsupport@sharkninja.com -Maria
I bought the robot but i cant download in the appstore ti says that si not abailable in mi country, what can i do?
oxo2302 move to another country
Hi! Thank you for reaching out to us. We are sorry to hear that you are having difficulties with our app. Please be sure that we will provide you with the most accurate resolution for your situation. In order to do so, could you please confirm to us from where are you contacting us?
Best regards,
Constanza
How do I set recharge and resume?
Hi Sue, thanks for reaching out to Shark®. We appreciate your interest in our products and we are glad to assist you. Press and hold the CLEAN button for 15 seconds to turn Recharge & Resume ON or OFF. You can also do it through the app directly.
We hope this information helps, please let us know if you have additional questions.
Regards,
Susana
Got mine and love it.
Need to be able to set "Max" as default clean setting!!! Great product, horrible app...
Hi Fernando, thanks for reaching out to Shark®. We are sincerely sorry to hear that you do not feel satisfied with the app of your robot. Rest assured we will forward your feedback to our development team for further consideration. To do so, could you please provide us with your unit's model number?
We hope to hear from you soon,
Maria
nothing.
Hi, thanks for your reply. We are sincerely sorry to learn that you have difficulties with the App. Rest assured we will provide you the most accurate information about this. Due to the lack of Private Messaging functions on UA-cam, please contact us by at 1-888-228-5531. Monday to Friday, 9:00 am - 9:00 pm EST, Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information. Hope to hear from you soon. Maria
Your app and vacuum is horrible.
Thank you for reaching out to Shark! We are terribly sorry to hear you are experiencing an issue with the Robot app and vacuum. To better assist you please call our Robot Customer Support at 1-888-228-5531. We are open Monday to Friday, 9:00am to 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.
Application plein de bug can t even create account. Indicate that email sent to email address...nothing received. Entered correct email address and password and keep getting error message...not working at all for me.
Hi Martine, we're sorry to hear about this. If this is a password issue can you please send us a PM on our Facebook page with your email address. We'll be happy to help!