Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!
I've taken a CSM course recently thru Aspireship. I have to complete my final assessment and I'll be on my way to bigger and better things. Thanks for this video!
Great explanation about CSM. It's been 2 years since I become a cust service, this video shows me skills need to improve and also career path to reach.
Good overview of CSM! Getting into the field now and learned a lot here. A couple of other topics we could get a lot of value out of us. Training courses to improve CSM expertise. Deeper dive on the technical skills of a CSM. How to land a high paying CSM interview. Tips on CSM interviews. Would love to see more info like that!
Hi Dankovich, Thank you so much for you watching! Great suggestions! I will get to work on these and I will post the link here. I also wanted to share a video about the 5 Skills that we have seen get people hired as CSMs: ua-cam.com/video/-KTAtTu6m-s/v-deo.html It goes into some of the things you are requesting, but I think a deeper dive on each of these individually is a great idea. Thank you again for taking the time to write these out Dankovich!
Hi Maggie, Thank you for reaching out! Here is the follow up video that gives a more in depth look into the skills that will help you land a job as a CSM: ua-cam.com/video/-KTAtTu6m-s/v-deo.html Thank you for watching and learning with us!
Currently working as Client relations Manager for a manufacturing company. Managing a team of 6, sales of all our 2nd grade material, handling escalated customer issues, handling all production planning for orders, I'm the middle point between sales and every department. I have interviewed for 3 CSM job's and ended up being the 2nd/3rd option in each from the feedback given due to not having direct experience. 1) Do you think I already have the experience and should keep applying? 2) Any thoughts on things I can do to stand out without the direct experience?
Hi RoofCollapse, This is a good question. I have been thinking about it since I saw your comment yesterday. I would need a bit more information to be 100% sure, but to me it sounds like you should keep applying. I would recommend highlighting your client facing experience first and for most. Being a CSM is all most entirely about customer interactions, so lead with any projects you have collaborated on with your customers, any examples of specific problems you have solved with your clients, and tough conversations you have had with your customers leading to better results. From there, I would spotlight your sales success or results, even just interactions and how you solve your customer's issue through sales and how your sales results lead to results for your customers. As far as things you can do to stand out, we have a follow up video called "5 Skills to get you hired as a CSM" You can watch it here: ua-cam.com/video/-KTAtTu6m-s/v-deo.html The key points I cover in that video are 1. Sales Skills or Technical Skills 2. Customer Obsession 3. Data 4. Coaching, Trainings, and Presentations 5. Navigating High Level Conversations If you can focus on these skills, employers should definitely respond. Also, to be clear, we are not affiliated with any books, courses, or bootcamps mentioned in that video. Some one accused us of trying to sell books, but I promise you we are not affiliated in any way with those authors. I hope this helps! Please let me know how it goes and feel free to reach out with any more questions! -bryan
Thank you for your comment! Currently we are only operating in Tokyo. Best of luck in your search, please let me know if there is anything we can do to help. Thank you agian! -bryan
Hello! Thank you for commenting! Unfortunately, we are currently only working in the Tokyo area. I wish I could recommend agencies, but I am not familiar with how the market operates. Direct application or a job board like Indeed.com for customer success manager positions would be my best recommendation. Thank you and I am sorry I could not offer more help. - bryan
Thank you! Math isn't a direct requirement, but I have had clients specifically ask for someone who can "read the numbers." This mean SQL or other database tools are the skills that you should build. Hope this helps! -bryan
Companies can use the titles interchangeably, but there are differences between the roles. Customer service manager will either be managing a team of customer service representatives that are responding to the customer's issues. Customer Success Manager is a person who is proactively engaging with the customer to make sure that they are not encountering the problems that would lead to them needing a Customer Service rep. Customer Relationship Manager doesn't have the technical aspects of a CSM. Hope this helps! -bryan
Hello! Thank you for your question and for watching the video! We have a follow up video titled: 5 Skills the will get you hired as a CSM, where I talk about the skills that have helped the candidates we work with get hired as a CSM. Here is the link: ua-cam.com/video/-KTAtTu6m-s/v-deo.htmlsi=ggnrLiskV53zCmtv I hope this helps, thank you again for your question! -bryan
Hello, thanks for your question! Customer Service or Customer Support, generally will be focused on responding to the issues that customers are facing on an individual level. They are more reactive compared to the customer success manager, who is more proactively preventing issues and reaching out to the customers they are working with. Hope this helps, thank you for watching!
Hi Chrsitopher, Thank you for watching! We are based in Tokyo, so if you are located in Japan we can help. Otherwise, I would say to check Linkedin. I also recently saw a ChatGPT plugin that searched for job openings, here is more info on that: gptstore.ai/plugins/remoteambition-com I have not tried it myself, so I can't recommend it. Best of luck!
Hi Alba Balla, Thank you for reaching out! We currently only operate in Tokyo, but please feel free to reach out here: www.wahlandcase.com/tokyo-recruitment/jobs Thank you again for watching Alba Balla!
Im sure l have the soft skills and decent technical knowledge but companies just wont even give me an initial interview! I have worked with top software vendors for 12 yrs.
Hello Dr. Jones, I appreciate your comment and thank you for watching. I understand where you are coming from, I know we are biased, but I would recommend working with a recruiter, they should be able to help you get your foot in the door. Please keep me updated on how your search is going. Thank you again Dr. Jones and best of luck!
Hi Bob, I appreciate the comment! Solutions Architect specifically, but you are right. The transition to Solutions Consultant then towards Solutions Architect is a more common path. Thanks again for the comment! -Bryan
Hi Nicolas, Thank you for the question! I am hesitant to give exact figures because the market changes frequently. All so we are based in Tokyo, so my salary information is only on that market. From my experience the CSM role pays between 9m JPY ~ 14m JPY Hope this helps!
I knowww, I'm sorry lol I actually learned the right pronunciation in this video: ua-cam.com/video/-KTAtTu6m-s/v-deo.htmlsi=CE1ilAL0fEQiW3vA&t=209 Haha thank you for watching closely - bryan
Ouch, first time someone pointed it out so harshly haha Watch me learn to pronounce right: ua-cam.com/video/-KTAtTu6m-s/v-deo.htmlsi=CE1ilAL0fEQiW3vA&t=209 Thanks for listening closely! -bryan
Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!
Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!
I've taken a CSM course recently thru Aspireship. I have to complete my final assessment and I'll be on my way to bigger and better things. Thanks for this video!
Great to hear Ray, best of luck on your journey!
Was it worth it? Asking because I would like to break into this field
Did it help you ?
@kylerogers4518 absolutely. It was very informative
@@jaylnparks yes it did. 1000%
Great explanation about CSM. It's been 2 years since I become a cust service, this video shows me skills need to improve and also career path to reach.
Hi Affrizal!
So glad you found it useful.
Thank you so much for watching and good luck on your career journey!
Good overview of CSM! Getting into the field now and learned a lot here. A couple of other topics we could get a lot of value out of us.
Training courses to improve CSM expertise.
Deeper dive on the technical skills of a CSM.
How to land a high paying CSM interview.
Tips on CSM interviews.
Would love to see more info like that!
Hi Dankovich,
Thank you so much for you watching!
Great suggestions!
I will get to work on these and I will post the link here.
I also wanted to share a video about the 5 Skills that we have seen get people hired as CSMs:
ua-cam.com/video/-KTAtTu6m-s/v-deo.html
It goes into some of the things you are requesting, but I think a deeper dive on each of these individually is a great idea.
Thank you again for taking the time to write these out Dankovich!
I’m interested. I want to learn more about CSM for entry level if possible. Thank you!
Hi Maggie,
Thank you for reaching out!
Here is the follow up video that gives a more in depth look into the skills that will help you land a job as a CSM:
ua-cam.com/video/-KTAtTu6m-s/v-deo.html
Thank you for watching and learning with us!
Thanks so much for the video I have had two interview for a customer success manager and I wanted more information on the role
So glad we could help!
Best of luck with your interviews!
Please let me know if there is anything else you would like to learn.
-bryan
Such a spectacular explanation! Thanks
Thank you for watching and for the comment Ryan, glad you found it helpful!
What a great video. First video with a clear explanation about what is CS. Thank you!
Hi Dejana!
Thank you so much for watching, glad it was helpful!
-Bryan
Awesome explanation. Thank you!
Thank you so much for watching!
Thank you, you did a great job 👍 presenting this information and making it easy to understand.
Thank you for the kind words, hope we can help more in the future!
-bryan
Currently working as Client relations Manager for a manufacturing company. Managing a team of 6, sales of all our 2nd grade material, handling escalated customer issues, handling all production planning for orders, I'm the middle point between sales and every department.
I have interviewed for 3 CSM job's and ended up being the 2nd/3rd option in each from the feedback given due to not having direct experience.
1) Do you think I already have the experience and should keep applying?
2) Any thoughts on things I can do to stand out without the direct experience?
Hi RoofCollapse,
This is a good question.
I have been thinking about it since I saw your comment yesterday. I would need a bit more information to be 100% sure, but to me it sounds like you should keep applying.
I would recommend highlighting your client facing experience first and for most.
Being a CSM is all most entirely about customer interactions, so lead with any projects you have collaborated on with your customers, any examples of specific problems you have solved with your clients, and tough conversations you have had with your customers leading to better results.
From there, I would spotlight your sales success or results, even just interactions and how you solve your customer's issue through sales and how your sales results lead to results for your customers.
As far as things you can do to stand out, we have a follow up video called "5 Skills to get you hired as a CSM"
You can watch it here:
ua-cam.com/video/-KTAtTu6m-s/v-deo.html
The key points I cover in that video are
1. Sales Skills or Technical Skills
2. Customer Obsession
3. Data
4. Coaching, Trainings, and Presentations
5. Navigating High Level Conversations
If you can focus on these skills, employers should definitely respond.
Also, to be clear, we are not affiliated with any books, courses, or bootcamps mentioned in that video. Some one accused us of trying to sell books, but I promise you we are not affiliated in any way with those authors.
I hope this helps!
Please let me know how it goes and feel free to reach out with any more questions!
-bryan
This is very helpful thanks a million ❤
So glad you found it helpful, Thank YOU for watching!
-bryan
Brilliantly done.
Thank you so much!
Concise and informative video. But please lower the volume of the background music, it’s extremely distracting
Hello,
We appreciate the feedback and I will keep this in mind for future videos!
Very clear ! Thank you
glad you found it helpful, thank you for watching!
-bryan
Great video mate
Thank you so much, Hope you found it helpful!
Very helpful! Thanks so much!
Thank you for watching and taking the time to comment.
So glad we could help!
I carry 5.5 + years of exp working with CSM ( looking for job change )
Thank you for your comment!
Currently we are only operating in Tokyo. Best of luck in your search, please let me know if there is anything we can do to help.
Thank you agian!
-bryan
Hi, I'm interested in becoming a CSM entry level
Nice
Hello!
Thank you for commenting!
Unfortunately, we are currently only working in the Tokyo area.
I wish I could recommend agencies, but I am not familiar with how the market operates.
Direct application or a job board like Indeed.com for customer success manager positions would be my best recommendation.
Thank you and I am sorry I could not offer more help.
- bryan
Hi, i am new to this course, but i find it interesting. Can mentor me and also courses to register to become cx or ux. Thanks
Great vid, I wanted to know if it requires math or similar skills to be a SCM?
Thank you!
Math isn't a direct requirement, but I have had clients specifically ask for someone who can "read the numbers."
This mean SQL or other database tools are the skills that you should build.
Hope this helps!
-bryan
Excellent 👌
Thank you Thenmozhi!
Customer service manager.
Customer success manager.
Client Relationship manager.
Are these roles the same???
Companies can use the titles interchangeably, but there are differences between the roles.
Customer service manager will either be managing a team of customer service representatives that are responding to the customer's issues.
Customer Success Manager is a person who is proactively engaging with the customer to make sure that they are not encountering the problems that would lead to them needing a Customer Service rep.
Customer Relationship Manager doesn't have the technical aspects of a CSM.
Hope this helps!
-bryan
Hey, Apart from taking a specific course on CSM, what else do you recommend to get into this field?. Im from Spain. Thank you!
Hello!
Thank you for your question and for watching the video!
We have a follow up video titled: 5 Skills the will get you hired as a CSM, where I talk about the skills that have helped the candidates we work with get hired as a CSM.
Here is the link:
ua-cam.com/video/-KTAtTu6m-s/v-deo.htmlsi=ggnrLiskV53zCmtv
I hope this helps, thank you again for your question!
-bryan
how about Customer Service Support Manager? is it the same?
Hello, thanks for your question!
Customer Service or Customer Support, generally will be focused on responding to the issues that customers are facing on an individual level.
They are more reactive compared to the customer success manager, who is more proactively preventing issues and reaching out to the customers they are working with.
Hope this helps, thank you for watching!
Where can I look for a position in CSM!
Hi Chrsitopher,
Thank you for watching!
We are based in Tokyo, so if you are located in Japan we can help.
Otherwise, I would say to check Linkedin. I also recently saw a ChatGPT plugin that searched for job openings, here is more info on that:
gptstore.ai/plugins/remoteambition-com
I have not tried it myself, so I can't recommend it.
Best of luck!
can you help me get a CSM job please
Hi Alba Balla,
Thank you for reaching out!
We currently only operate in Tokyo, but please feel free to reach out here:
www.wahlandcase.com/tokyo-recruitment/jobs
Thank you again for watching Alba Balla!
Im sure l have the soft skills and decent technical knowledge but companies just wont even give me an initial interview!
I have worked with top software vendors for 12 yrs.
Hello Dr. Jones,
I appreciate your comment and thank you for watching.
I understand where you are coming from, I know we are biased, but I would recommend working with a recruiter, they should be able to help you get your foot in the door.
Please keep me updated on how your search is going.
Thank you again Dr. Jones and best of luck!
Never heard of any CSM going to an architect role unless they were one before.
Hi Bob,
I appreciate the comment!
Solutions Architect specifically, but you are right. The transition to Solutions Consultant then towards Solutions Architect is a more common path.
Thanks again for the comment!
-Bryan
@@Wahl_and_Case Thank you.
Looking for a title/ escrow SaaS CSM position
Hi Vito!
We currently only operate in the Tokyo area, please feel free to message us here:
www.wahlandcase.com/tokyo-recruitment/jobs
My last name is Rios too
We could be related haha
Always good to meet a cousin
-bryan
@@Wahl_and_Case my name is Lee . Nice to meet you cousin
How much do they earn? Can someone answer it?
Hi Nicolas,
Thank you for the question!
I am hesitant to give exact figures because the market changes frequently.
All so we are based in Tokyo, so my salary information is only on that market.
From my experience the CSM role pays between 9m JPY ~ 14m JPY
Hope this helps!
SaaS isn't pronounced that way. Yikes.
I knowww, I'm sorry lol
I actually learned the right pronunciation in this video:
ua-cam.com/video/-KTAtTu6m-s/v-deo.htmlsi=CE1ilAL0fEQiW3vA&t=209
Haha thank you for watching closely
- bryan
Sneak Peek at our next video here:
ua-cam.com/video/dA0-jgMO5Do/v-deo.html
ViaSuccess
Thank you for watching!
The fact you’re pronouncing SaaS wrong diminishes your credibility.
Ouch, first time someone pointed it out so harshly haha
Watch me learn to pronounce right:
ua-cam.com/video/-KTAtTu6m-s/v-deo.htmlsi=CE1ilAL0fEQiW3vA&t=209
Thanks for listening closely!
-bryan
Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!
Great explanation, thank you!
Hi Ian,
Thank YOU for watching and for the kind words!
-Bryan
ViaSuccess
Thank you for watching!