51. IT Service Desk Fundamentals: Culture, a Structure, And Certifications, With Sanjay Nair

[@joselyndsouza3286]

This podcast felt like we were in the office listening to Sanjay talk about these topics.

[@ticketvolumepodcast]

Thank you for listening, Joselyn!

[@senthilkumarmuthian625]

Experience speaks. I personally like few of his pearls of experience: Happy Challenges, how to map services to CMDB to gain value rather than losing it as dead-weight, importance of risk assessments in change management. Looking forward to read his handbook on Change Management.

[@ticketvolumepodcast]

Thank you for listening, Senthilkumar!

[@sanjaynair8902]

Thank you Senthil. Having a mentor like you at work is always a blessing.