@@Masculine.Values I’m about to fly from Atlanta to Chicago via Frontier. I’m well aware of what might happen even if I obey its policies. But I never know who I’ll meet. I can do the same if someone wants to be ugly like those rude flight attendants (record their nastiness without them noticing.
When security said " We've all dealt with Frontier... we know how they can be". 😳 Wow! This is obviously not the first bogus claim Frontier has made that security had to deal with.
Victoria was so awesome and off-camera, she explained how she had her own experience with frontier that she was waiting to get refunded for during Covid.
He was at the gate and if the plane has not departed, they can open and let him on. This happened to me with SouthWest. The girl used her radio, then opened the door and let me fly.
Well, I will say at first we were all fairly calm. Once they started to tell us that we were not gonna get on the flight we had to stand up for ourselves At this point we were not calm.
What was the conclusion to this story? I made it only 3 minutes into the video before my blood pressure necessitated turning it off. I’m not joking, I wish I could have watched but I was ready to jump through the screen and strangle them.
Glad to see a class action lawsuit is now in play. The lady who started it has pictures of her bag fitting in the box of another airline with the same dimensions listed online as frontier. I can't wait to see someone put a tape measure to those boxes! I expect they will have a huge amount of people join the lawsuit.
I WONT ever fly them…….however my husband flew them from Orlando to Harrisburg Pennsylvania. He was so excited to get his ticket for $138. The day before his flight he went on line to check luggage and found out he needed to pay another $148 for luggage and to pay for his seat. He could have carried it on for $7 less. The day he flew the kiosks were not working so he went to the counter to take care of luggage and they charged 😂🎉him ANOTHER $25 because they charged him for helping him to check in. He explained that the kiosk was not working and the rep said sorry but for me to help you it costs $25. Soooo total cost $311. DONT FLY FRONTIER……they are not customer motivated
Purchase an expensive new ticket on another airlines and then sue Frontier Airlines in small claims court for the difference. It's the only way this will stop.
the front desk ladies look like when they were in highschool they sat in the back of the class, made fun of the teacher, got Fs, vaped in the bathrooms, and barely made it to graduation
if I am there I also help Mathew , David God blesses you, I will follow you , when you offer to help Mathew, everything you do will repay, Thank you so much
I just don't know why people are still flying with them? I've heard they were crap since their inception. I thought it was common knowledge to avoid them. Unless there are dire circumstances there really is no reason to even think about Frontier being an option.
Those are employees? I guess the airline doesn't have a dress code for their staff. Apparently they don't have an intelligence test for their employees either. The luggage fit the size requirements why are they harassing the passengers? I worked for a major airlines my entire life, I'm shocked at the behavior of the staff. They make it look like their passengers are inconveniencing them in some way.
I only flown with "Frontier Airlines," one time , and I will never and I mean never fly with them ever again. They charge me for baggage fees , that I already paid for. The customer service representative was rude to me. There need to be a class action lawsuit brought against for what they are doing to these customers.
I’ll never fly Frontier. That’s ridiculous! You were nothing but polite. I felt so bad for Matthew.; I hope he got home with no other issues. Thank you for posting this.
WOW....This is unreal. I cannot believe the way this guy was treated. He never raised his voice and was never rude. This really needs to go VERY viral. I will absolutely NEVER fly Frontier again. I used to y with them a lot, but never again.
Leesburg1318 i believe it depends on the airline and how the employees will treat you and it also depends on what their mood is because if you say or do something and it gets to a certain point where it bothers them then yes they’ll let you know and then they’ll get snippy. If I had worked in customer service. I would never treat anyone like this
I once caught a flight on frontier to go to Miami for like $80, I thought it was an incredible deal. I had one medium size duffle bag and I also had a Kate Spade small bag as a personal item that only had about my wallet, cellphone, cash, AirPods and cough drops or something. They charged me $100 and I was confused because the lady told me it wasn't going to be a problem, well it was. Ironically when I headed back home, I wasn't charged anything. They clearly pick and choose when to charge people, and like the people in this video, the bag fit in the thing. I also had to use a card because they wouldn't accept cash and nowhere did it say that it would be card only. It was such a disappointment.
Dang, it’s the inconsistencies that do it for me. This is why I appreciate businesses like In N Out and Chick-fil-A because no matter where you go in the state you know the type of service you’re going to receive, but that is not the case with frontier, it’s been hit or miss.
I flew Frontier from Islip to Orlando and back, they were fine. The problem is, is that Frontier hires people that have absolutely no clue on what their doing. These employees need to be FIRED ASAP. It’s unacceptable that they’re doing this to people.
Totally think that the specific employees are either having a bad day or just need more training I don’t fault them but I do think they have some responsibility.
How outrageous! The treatment of these customers was abhorrent and completely indefensible. I would NEVER consider flying with Frontier Airlines. It's as if the executives are trying their very best to "fly" this business into the ground. I'm going to be cheering on the Florida woman with her $100 million lawsuit.
Watching Matthew broke my heart. 💔Frontier need to teach their staff compassion because I do not know how they watched that poor man become that distressed and did not let that him pay for his luggage out of pure spite. Some people are miserable and evil. I will NEVER fly Frontier. I don't care how cheap they are! I pray Matthew is okay. 🙏
Mathew needs to get a credit card instead of being a baby. It’s not the airline’s responsibility to show compassion. They have a job to do and that’s what they train their employees to follow. Compassion has nothing to do with business. They’re not a bloody charity. All airlines prefer taking credit cards instead of cash because of the convenience in not having to be bothered with cash drawers.
Who said he was expecting compassion? He just wanted decent customer service, which he clearly did not get. Good businesses DO try to resolve customer service issues. Multiple customers being rejected for boarding because their bags were too big? BS LIES from spiteful staff, who were flexing on everyone because one guy was filming. Thanks to his video, though, they just lost many potential customers if the comments section is any indication.
@@MsTemptation Maybe his credit card was stolen and he only had cash? The posted offered to pay it for him. It's not compassion, it's empathy and it's a part of customer service.
How horrible for this to happen, customer service is a dying breed. Poor Matthew, I hope he makes it wherever he is traveling to. What a shame for the traveling community. SHAME ON FRONTIER AIRLINE !!!!!
Wow I recently flew spirit airlines. My second flight ever and a man at the counter was asking passengers if anyone was willing to pay this woman’s baggage with a card in exchange for her hundred dollar bill and I ended up doing it. At first I thought it was some sort of scam cause I didn’t know you couldn’t use cash but seeing this makes me glad I flew with spirit even though they get some shit as being a cheap airline. At least they were polite and professional.
Thank you for sharing your unfortunate experience with Frontier Airlines. Thank you for being professional on your side of the counter as a law biding, civil, and a respectful human being. I always tell my wife generally speaking, that you gotta be professional on the other side of the counter as well. You did just that, especially when the police arrived and left. This helps me look at how I handle sutuations like this, especially when places of business are not being professional. I will not fly Frontier Airlines in solidarity for your's and the other unfortunate passengers that had to experience such unprofessionalism displayed by Frontier Airlines. What a disgrace of integrity in any type of business. Shame on Frontier Airlines.
Thank you, I appreciate that. Do you know other people have seen this video and thought that I was out of line or I was being a menace. And the truth is I could’ve handled the situation better which is easier said than done when you feel like you’re being treated a certain way. Thanks again for watching in for your comment. You seem like a very reasonable human being.
I think they overbooked the flight ✈️, and didn’t want to pay you for your inconvenience. It was cheaper to give your money back, and the other passengers. I hope everyone made it home safe.
It's because if the flight was overbooked that's the airlines fault, but if they have employees makeup ridiculous lies then they can just say it was the employees' fault?
Though mysteriously would question that, how are they getting paid for how they're mistreating you and pretending they're helping, only to one hiding out whilst calmly making you tensed up.. REALLY REALLY sorry you had to be put up with this. I understand guys came and assisted to helping you direct right path get your fly back home. Regardless the trespassing was uncalled for and mistaken.
From seeing this, I don't think I would ever fly Frontier. The claim that David is disturbing the peace is absurd. The staff just doesn't want him to film their inability to serve the public in a reasonable fashion.
We recently flew frontier from Orlando to St Martin. We were moved from the rear row (happily) due to “weight & balance issues” but then the entire crew of attendants sat in the back row the entire flight talking very loudly about inappropriate personal subjects and never even offered service. We laughed but it was bad.
Your demeanor is exceptional. Please never change as this world needs more people in it with your type of personality. ❤Sad that little brained people can make decisions to negatively impact a persons day/life. Great video. Thx
It's obvious they use the luggage as an excuse to deny boarding because the flight was overbooked.. Then when they realized that someone was taking photos of the luggage fitting inside, they had no excuse so they went to the back and began hiding. The reason why I would never fly on this airlines at this moment is because of safety.. If they act this way on the ground imagine what can happen in the air? I think the issue is everybody in the world right now is hiring low quality people..
Thank you. I’ve had my fair share of blowing up on people so let’s just say The Good Lord has been working on me and I’m not taking things as personal as I used to.
What amazes me the most is the complete surprise people express when they bought a very low fair ticket on a low fare airline and they expected to be treated like a first class passenger on a major airline. You get what you pay for. Stop buying tickets on these bum airlines! They literally don’t care about you at all.
I don’t think that we were looking for first class treatment but we paid for a ticket to board a plane and all we were trying to do is board. We weren’t asking for cocktails, fancy snacks or reclining seats.
@@Masculine.Values So what’s the lesson? Low budget airlines are a scam. They’re the Greyhound bus in the sky. See how their passenger service treated you? Now imagine the aircraft mechanics that they pay next to nothing care about their jobs. I’m sorry you were treated they way they treated you. It’s disgraceful. I hope you won’t ever travel them again.
And just to be clear, I wasn’t upset or angry at any of the employees or any police officers. I understand everyone was just trying to do their job, but I believe this is a larger problem within the company itself. And this type of policies are being pushed from the higher ups down the chain of command to the gate agents. I hope this brings awareness to everyone who is thinking about flying frontier, and what you might encounter if they over booked a flight don’t want to allow you to board or don’t want to reimburse you.
@@terriealabama7612 So wrong! He was accused by the employees of actions he did not commit. They had no problem lying about his behavior and other issues (like what luggage fits). Their lies against him have serious consequences: saying he harasses staff unmercifully could conceivably put him on the H.S. no-fly list. Or be trotted out to nullify any civil action he takes. Clearly, the Security agents there believed their every word, despite his having witnesses to testify to the contrary. Thank God he filmed. It's his only protection and proof against their lies.
The 1st cop did his best to escalate the situation. Glad you remained calm and other po po who showed up did so too (and understood the frustration dealing with that airline ... sounds like)
This is so upsetting to watch I feel so bad for everyone in this video :/ frontier needs to compensate you all for this and needs to be shut down entirely. It’s not worth the headache
Frontier gate agents get a % of the gate checked bags, this is why any bag considered to be over sized by them is charged so you either pay for a checked bag at the gate of your not allowed to board. Basically it's luggage extortion, it is literally cheaper to send you luggage via ups next day than take it on your flight.
No airline should be allowed to do this. When you cancel someone's flight for bs and then they have to pay some outrageous price for a different flight. Frontier should be held responsible for the difference in price seeing they did nothing to have their flight canceled.
I've flown with Frontier about 8 times and they've only started doing this about a year or so ago, they only got me once when my bag was slightly too big (they would let you force it but I had gotten lazy with packing this particular time), I'm assuming they probably observed him stuffing the bag into the test slot but because there was any resistance at all they're squeezing him for that sweet, sweet extra $90. It's like they're starting to bait people in because Frontier knows they have the cheapest prices, and then force the extra out where they can, very unfortunate. After watching this I may have to reconsider before I fly again next month 🙄 Edit: I KNEW THIS WAS DENVER THAT'S WHERE THEY GOT ME TOO! The dude was super cool though and gave me a 10% discount because he could see how mad I was but kept my cool and I'm thankful for that
Well, thank you for talking about your experience. It sounds like even though they got you you had a good attitude and overall it wasn’t a bad experience. Glad to hear that.
@@Masculine.Values paying extra is always a bad experience lol that's the whole reason people fly with Frontier in the first place! If I had known I was going to pay that much I would've at least flown direct instead of paying the same price for a layover!
Executives at Frontier don't care about any of this. As long as they continue to sell cheap tickets, loosing a few customers here and there means nothing to them.
I bought an all-you-can-fly summer pass and haven't used it yet; I really appreciate this video, because It reminded me that I went through something like this with them before, and it was a terrible experience -- now I know to only take a shoulder bag, one I don't have to check or have weighed. You are so kind for offering to pay for the man's bag.
It’s not so funny when you’re being treated like trash. These are THEIR prices. If they can’t hire folks with good sense because they don’t charge enough….they should simple charge more. As it is they charge for picking a seat, for bringing a carry on, for personal carry on, for breathing..😂
@@froggybug it’s not funny when workers are treated like trash and abused by customers paying $50 or 5k for a seat… but when one pays $50 for a budget airline instead of $500 or 5k on a major carrier, the options for rescheduling and rerouting are pretty slim.
What a terrible service! And you sir, are so respectful, kind, mature… you stayed in control all the time. I hope you follow up on this. This deserves to be reported if not sued.
Couldn't agree with you more! Their customer service is absolutely atrocious. I flew them to Cabo and will never ever fly them again. People that I was standing with, waiting for a Check-in attendant, had to change their flight because the person scheduled to check people in, leaving Cabo, decided not to show up. Trying to get anyone on the phone that spoke English was a joke. Every person was in another country.
This is so infuriating! I'm so sorry that this happened to all if you! Shame on them! I'll never fly Frontier again as a result if their treatment of you. EVER!
The black security lady or cop knows the deal she gave her badge number with the quickness and knew not to get involved . She also the only professional person here.
I live in Denver, I wish I would’ve been able to help you and the other gentleman with at least a place to lay your head for the night… This is so terrible. I hate that you guys were treated this way especially in my city. Denver is an amazing place, don’t let these assholes deter you from Coming here again! The rest of our city is beautiful and kind and helpful!
We flew frontier here recently and were charged all these crazy fees. Then when we got to the gate to board we had to stress out about our backpacks fitting and if not being charged even more! Never again will we fly with them!
Wow, why don't the airline take responsibility and offer better customer service. If a passenger bag fits in the bin, how can they say no even when everyone sees that it fits This is ridiculous. There should be some explanation from Frontier as to why they can refuse these bags even when it's obvious they fit in the bins . That's such an irresponsible way to conduct business.And the help at the counter doesn't seem like they're properly trained.😢
That’s how they make you pay the same prize you’d pay for a more expensive, but more organized, better service airline. Overwhelm the business bureau with your complaints or simply don’t fly with them. Bankrupt them.
After witnessing their horrible behaviours, I will no longer fly Frontier! Thanks for putting up this video, so people knows how much of a sh*tty airlines Frontier is.
I was told once, on Delta, I had to check my bag because I was boarding toward the end. Was told there was no more “overhead room”. I wonder if that was the case with the ladies.
They have a class action lawsuit if anybody has been charge for $100 for a carry-on you may have been possibly scam, please search the class action lawsuit and join if you have been scammed
There is not because it was nothing to film. We were just passengers trying to board our flight with our group number so we were the last ones to attempt to board the plane. After some back-and-forth as to them saying that our bags didn’t fit is when I started to film. So I had no reason to film prior to actual issues arising.
I used to have there job and based on what they were doing is, they over booked the flight and have to deny someone or some people. This is due to poor management from the airline itself and is why I never worked for another airline again.
I’m glad someone is commenting that actually used to work for them. This completely makes sense. Thank you for watching and thank you for your comment.
Wtf Frontier is worse than spirit! But if this was spirit passengers they wouldve tore that gate up and knocked all that stuff over; they knew what they were doing bc yall were so nice! Smh this is just horrible and sad to see how badly people treat one another but you my man are a stand up guy! 💯💛✨💫
Great work with the Female cop. Love to see that. As for Frontier. I saw the kind of employees they hire in general, The type that almost never mayke eye contact or shows any respect. By the way those attributes I mention transcend any color, race or sexual orientation. It's the weird attitudes of there employees that were a HUGE red flag. Its systemic in this organization. So, I literally do not consider frontier an Airline. In fact, I don't think of them at all because they are not worthy of such time in my life. Here I make the exception of giving them minor thought only because they still hurt and abuse noble honest people. Frontier is like the remains of sludge left after you refine a fine metal.
It’s funny how “Divine Intervention “ works! I literally saw what I thought to be an amazing deal that Frontier offers… monthly unlimited pass for usually around $248 but is on sale now for $149! I don’t even have the money but I have mother and sister currently in the hospital and physical therapy back home (in NYC I stay in Dallas) and I thought maybe this is a blessing… but after watching this video and how disgusting you and others were treated I will NEVER fly with this airline. SPREAD THE WORD!!!
Wow! If I’m being honest it’s a great deal. The thing that I would be concerned about is if they cancel a flight on you or they somehow do you wrong and you don’t get reimbursed then you’re out the flight pass that you purchased possibly an overnight hotel room and then you still have to buy another ticket so all in all in a perfect world that flight pass will be a great deal, but it’s coming from an airline that doesn’t take responsibility for its mistakes.
I’ve read that they get an extra bonus if they can get a customer to pay for their baggage that “doesn’t fit”! I believe it! What do we have to do? Carry a brown bag with our stuff? Wear everything we are taking? Those gate agents are very unprofessional! Sad! I’ll never fly them!
This is beyond terrible. These people are supposed to be the face of the airline. I am very grateful for this PUBLIC SERVICE ANNOUNCEMENT. NO FLY FRONTIER. They need to be shamed.
This is absolutely ridiculous.. and is pitiful. Sir I’m sorry that this happened to you and the other individuals involved. I hope each and everyone of those horrible people behind that counter looks at this video and sees how horrible they are. Remember you reap what you sow.. 😊
He had to get a hotel and I ended up seeing him in Tennessee the following day as we are both trying to get our luggage so he did make it OK but he was definitely frustrated as he literally did nothing wrong.
@@Masculine.Values thank you for your reply. In all of the chaos, that guy will see the bright spot due to you being a decent human being and trying to help him. Hats off to you 🙂
This should be investigated by the FAA and also the airline and if necessary remove from the job every employee involved on this type of issue. What kind of service is this? It is a shame.
Remember: At an airport, you have zero rights. The employees of an airline can openly make up lies about you, and you have zero recourse to defend yourself.
What more of an insult is as a paying customer to over book a flight and screw several people, and not offer much in regards to a solution. To then call security or police and have you be removed? That is NOT ok. WOW!
Exactly sell you’re a potential client a ticket have them show up to the gate deny them getting on call Security on them to have them removed and then give them no refund. Amazing.😂
@@Masculine.Values Well you handled it much better than most! Bravo to you for keeping your cool! It's crazy that businesses that service the public in a sector as important as transportation are just allowed to do these things to folks without any consequences. And poor Matthew. Sucks!
I needed a last minute flight from IAD to DTW. Ended up on Frontier. Literally the worst non-medical experience of my life. They destroyed my brand new luggage. The level of incompetence throughout the experience was shocking. Sad to see it hasn't improved in several years.
I would NEVER do business with FRONTIER AIRLINES!! He is being harassed for paying with cash and they delayed him so long that the flight doors were closed, so he couldn't board the flight!!
Wow, I can’t tell you how much it means to actually feel seen. You understand what’s going on perfectly thank you for watching and thank you for your comment.
Is this Denver? I just had a similar experience over a throw blanket and they wanted to charge me $100. I was with a group of friends and they got on the flight with theirs but hidden in some way. I spoke with a frontier agent in FL and she took my information and they sent me $100 check.
Gosh I’ve been so busy with work I haven’t had a chance to take a look. If you happen to find anything please send me that link. Thank you for checking in.
Based on this video I would NEVER fly Frontier.
Yep me neither.
I’m so glad I didn’t book them now for my trip
You know you can find a video showing terrible service for any airline, any restaurant, any department store, right?
Noo frontier for me
frontier is not the best, but for cheap flights? like to go to cabo mexico? not bad
Frontier needs to be investigated about harassment and false allegations.
There is a class action lawsuit against them now.
Totally the FAA needs to get involved.
@@welllookylooky5844I bet a lot of people jump on that. The lawyer said they plan to get people the fees back plus compensation for their trouble.
@@welllookylooky5844those Frontier staff needs to be fired!
Frontier are shit
Cancelling a passenger’s flight without any reason should be a crime
They are in a lawsuit right now.
@@Masculine.Values I’m about to fly from Atlanta to Chicago via Frontier. I’m well aware of what might happen even if I obey its policies. But I never know who I’ll meet. I can do the same if someone wants to be ugly like those rude flight attendants (record their nastiness without them noticing.
@@Masculine.Values I really hope they’ll get what they deserve. I know how it feels to be mistreated and take the fall at the same time.
When security said " We've all dealt with Frontier... we know how they can be". 😳 Wow! This is obviously not the first bogus claim Frontier has made that security had to deal with.
Victoria was so awesome and off-camera, she explained how she had her own experience with frontier that she was waiting to get refunded for during Covid.
A customer on his knees is a terrible testimonial for the airline.
That is disaster for any business
OMG! I was ready to cry when I saw that. He was willing to pay he just had cash and the poster was willing to pay for him.
Ratchet Airlines.
Why, He was at the bar and missed his last call for boarding.
He was at the gate and if the plane has not departed, they can open and let him on. This happened to me with SouthWest. The girl used her radio, then opened the door and let me fly.
Wow this is nuts. Normally it’s passengers freaking out but they are as calm as can be. The employees are RIDICULOUS!
Sarah I think this is probably the only video where the passengers are calm and where the employees are ridiculous
@samanthamartin9254 it isn't.
Well, I will say at first we were all fairly calm. Once they started to tell us that we were not gonna get on the flight we had to stand up for ourselves At this point we were not calm.
What was the conclusion to this story? I made it only 3 minutes into the video before my blood pressure necessitated turning it off. I’m not joking, I wish I could have watched but I was ready to jump through the screen and strangle them.
@@Masculine.Values You maintained yourselves at a respectable level, considering!
Glad to see a class action lawsuit is now in play. The lady who started it has pictures of her bag fitting in the box of another airline with the same dimensions listed online as frontier. I can't wait to see someone put a tape measure to those boxes! I expect they will have a huge amount of people join the lawsuit.
I’m so glad that she started this class action lawsuit. I’m so looking forward to being a part of it.
let us know how it goes@@Masculine.Values
@@Masculine.Values how can i join? i also have photographic evidence to submit.
What happened with this lawsuit?
@@SamTurring I have not heard anything yet, some of these things can drag out in court for years though.
If you send this to your credit card company and dispute the bogus charge, they’ll remove it.
Thank you! In this case, I did not get charged extra for baggage necessarily it was I had to book a whole other flight.
I WONT ever fly them…….however my husband flew them from Orlando to Harrisburg Pennsylvania. He was so excited to get his ticket for $138. The day before his flight he went on line to check luggage and found out he needed to pay another $148 for luggage and to pay for his seat. He could have carried it on for $7 less. The day he flew the kiosks were not working so he went to the counter to take care of luggage and they charged 😂🎉him ANOTHER $25 because they charged him for helping him to check in. He explained that the kiosk was not working and the rep said sorry but for me to help you it costs $25. Soooo total cost $311. DONT FLY FRONTIER……they are not customer motivated
Yikes!!!
Yep you paying the same for better flight
He could have spent that much on United Airlines and been able to pick his seat, be served refreshments, and be treated like an actual human.
The same thing goes on at my airport
"They are not customer motivated" Yeah, I think that's the point of their existence. Fly with them for cheap and ANTICIPATE getting treated like crap.
Purchase an expensive new ticket on another airlines and then sue Frontier Airlines in small claims court for the difference. It's the only way this will stop.
Right
People who say, "sue, sue, sue!" Usually don't know what filing a lawsuit entails.
@@brucej.willson4764 small claims court is relatively simple and does not require an attorney.
They should’ve given him enough money to get another flight…whatever the price.
@@brucej.willson4764I get sick and tired of everyone always suggesting to sue. Half the time they don’t even got the money to sue in the first place.
the front desk ladies look like when they were in highschool they sat in the back of the class, made fun of the teacher, got Fs, vaped in the bathrooms, and barely made it to graduation
Real
These were definitely warm body/diversity hires. Complete incompetence.
Poor Mathew, it made me sad to see him cry. You are a good man.
if I am there I also help Mathew , David God blesses you, I will follow you , when you offer to help Mathew, everything you do will repay, Thank you so much
He was sad.
I feel bad for everyone who had to deal with their baggage issues. Matthew is really taking it hard. I hope he's okay.
i think i heard him say something about a baby 🥺
I just don't know why people are still flying with them? I've heard they were crap since their inception. I thought it was common knowledge to avoid them. Unless there are dire circumstances there really is no reason to even think about Frontier being an option.
I always fly home with Frontier, once or twice a year and I have never had a problem with my flight🙏
Exactly
@@eugeniaortiz2035 good for you 😊
Those are employees? I guess the airline doesn't have a dress code for their staff. Apparently they don't have an intelligence test for their employees either. The luggage fit the size requirements why are they harassing the passengers? I worked for a major airlines my entire life, I'm shocked at the behavior of the staff. They make it look like their passengers are inconveniencing them in some way.
things have gone downhill in recent years
lawyer time he has all the evidence he needs to show the harassment
@@pamelanovelli1239 how would he even go about do that
Yea! That’s not a good look at all. I think that one person was wearing athletic leggings or something. Ughhh!
@@salonipatel4430 hiring a civil attorney to either sue the airline or personally sue those employees
They should all get lawyers and sue them, I literally saw no reason for the horrible staff to treat the customers the way they did
They are currently in a $100 million class action lawsuit.
I only flown with "Frontier Airlines," one time , and I will never and I mean never fly with them ever again.
They charge me for baggage fees , that I already paid for. The customer service representative was rude to me.
There need to be a class action lawsuit brought against for what they are doing to these customers.
Sorry to hear about that. Yes there is a 100 Million Dollar law suit currently go on.
I’ll never fly Frontier. That’s ridiculous! You were nothing but polite. I felt so bad for Matthew.; I hope he got home with no other issues. Thank you for posting this.
WOW....This is unreal. I cannot believe the way this guy was treated. He never raised his voice and was never rude. This really needs to go VERY viral. I will absolutely NEVER fly Frontier again. I used to y with them a lot, but never again.
Leesburg1318 i believe it depends on the airline and how the employees will treat you and it also depends on what their mood is because if you say or do something and it gets to a certain point where it bothers them then yes they’ll let you know and then they’ll get snippy. If I had worked in customer service. I would never treat anyone like this
@@samanthamartin9254 exactly!
I once caught a flight on frontier to go to Miami for like $80, I thought it was an incredible deal. I had one medium size duffle bag and I also had a Kate Spade small bag as a personal item that only had about my wallet, cellphone, cash, AirPods and cough drops or something. They charged me $100 and I was confused because the lady told me it wasn't going to be a problem, well it was. Ironically when I headed back home, I wasn't charged anything. They clearly pick and choose when to charge people, and like the people in this video, the bag fit in the thing. I also had to use a card because they wouldn't accept cash and nowhere did it say that it would be card only. It was such a disappointment.
Dang, it’s the inconsistencies that do it for me. This is why I appreciate businesses like In N Out and Chick-fil-A because no matter where you go in the state you know the type of service you’re going to receive, but that is not the case with frontier, it’s been hit or miss.
I flew Frontier from Islip to Orlando and back, they were fine. The problem is, is that Frontier hires people that have absolutely no clue on what their doing. These employees need to be FIRED ASAP. It’s unacceptable that they’re doing this to people.
Totally think that the specific employees are either having a bad day or just need more training I don’t fault them but I do think they have some responsibility.
How outrageous! The treatment of these customers was abhorrent and completely indefensible.
I would NEVER consider flying with Frontier Airlines. It's as if the executives are trying their very best to "fly" this business into the ground.
I'm going to be cheering on the Florida woman with her $100 million lawsuit.
Right! I am going to try to get on this class action lawsuit also.
Watching Matthew broke my heart. 💔Frontier need to teach their staff compassion because I do not know how they watched that poor man become that distressed and did not let that him pay for his luggage out of pure spite. Some people are miserable and evil. I will NEVER fly Frontier. I don't care how cheap they are! I pray Matthew is okay. 🙏
Or waive the fee. He had the money to pay for it but they didn't accept that type of currency - cash 🙄
Tamara G will always be a real g- and a good person
Mathew needs to get a credit card instead of being a baby.
It’s not the airline’s responsibility to show compassion.
They have a job to do and that’s what they train their employees to follow.
Compassion has nothing to do with business.
They’re not a bloody charity.
All airlines prefer taking credit cards instead of cash because of the convenience in not having to be bothered with cash drawers.
Who said he was expecting compassion? He just wanted decent customer service, which he clearly did not get. Good businesses DO try to resolve customer service issues. Multiple customers being rejected for boarding because their bags were too big? BS LIES from spiteful staff, who were flexing on everyone because one guy was filming. Thanks to his video, though, they just lost many potential customers if the comments section is any indication.
@@MsTemptation Maybe his credit card was stolen and he only had cash? The posted offered to pay it for him. It's not compassion, it's empathy and it's a part of customer service.
My whole family flew Frontier two years ago. Never again...!!
What happen?
Frontier…proving yet again why they have the reputation they do. Thanks for posting this. It is a PSA.
Thanks for your comment and thanks for watching
When Frontier goes under, they will wonder why....show them this!!
Exactly.
Frontier Airlines will never go under. Frontier generates a lot of revenue.
Don't you believe it. TWA was one of the best in the air and they did. I'm a former Travel Agent who sold hundreds of tickets!
How horrible for this to happen, customer service is a dying breed. Poor Matthew, I hope he makes it wherever he is traveling to. What a shame for the traveling community. SHAME ON FRONTIER AIRLINE !!!!!
It was a bad situation, but I’m just glad that it’s all behind us now.
@@Masculine.Valuesright, behind you but the present and future for many others. I wish u could send this video to the top dogs at Frontier
Wow I recently flew spirit airlines. My second flight ever and a man at the counter was asking passengers if anyone was willing to pay this woman’s baggage with a card in exchange for her hundred dollar bill and I ended up doing it. At first I thought it was some sort of scam cause I didn’t know you couldn’t use cash but seeing this makes me glad I flew with spirit even though they get some shit as being a cheap airline. At least they were polite and professional.
Wow that’s wild how they won’t take cash.
Thank you for sharing your unfortunate experience with Frontier Airlines.
Thank you for being professional on your side of the counter as a law biding, civil, and a respectful human being.
I always tell my wife generally speaking, that you gotta be professional on the other side of the counter as well. You did just that, especially when the police arrived and left.
This helps me look at how I handle sutuations like this, especially when places of business are not being professional.
I will not fly Frontier Airlines in solidarity for your's and the other unfortunate passengers that had to experience such unprofessionalism displayed by Frontier Airlines.
What a disgrace of integrity in any type of business. Shame on Frontier Airlines.
Thank you, I appreciate that. Do you know other people have seen this video and thought that I was out of line or I was being a menace. And the truth is I could’ve handled the situation better which is easier said than done when you feel like you’re being treated a certain way. Thanks again for watching in for your comment. You seem like a very reasonable human being.
I think they overbooked the flight ✈️, and didn’t want to pay you for your inconvenience.
It was cheaper to give your money back, and the other passengers.
I hope everyone made it home safe.
I think this is exactly the situation. And then they tried to blame their bags. What a load of crap!
Yup that's exactly it
now
it makes sense manager didn't want to make the hard decision probably has anxiety and nerves with lack of sleep ......
It's because if the flight was overbooked that's the airlines fault, but if they have employees makeup ridiculous lies then they can just say it was the employees' fault?
Though mysteriously would question that, how are they getting paid for how they're mistreating you and pretending they're helping, only to one hiding out whilst calmly making you tensed up.. REALLY REALLY sorry you had to be put up with this. I understand guys came and assisted to helping you direct right path get your fly back home. Regardless the trespassing was uncalled for and mistaken.
From seeing this, I don't think I would ever fly Frontier. The claim that David is disturbing the peace is absurd. The staff just doesn't want him to film their inability to serve the public in a reasonable fashion.
We recently flew frontier from Orlando to St Martin. We were moved from the rear row (happily) due to “weight & balance issues” but then the entire crew of attendants sat in the back row the entire flight talking very loudly about inappropriate personal subjects and never even offered service. We laughed but it was bad.
Yeah, it looks like there’s a level of professionalism that may not be up to standard.
Your demeanor is exceptional. Please never change as this world needs more people in it with your type of personality. ❤Sad that little brained people can make decisions to negatively impact a persons day/life. Great video. Thx
Wow, thank you
It's obvious they use the luggage as an excuse to deny boarding because the flight was overbooked.. Then when they realized that someone was taking photos of the luggage fitting inside, they had no excuse so they went to the back and began hiding. The reason why I would never fly on this airlines at this moment is because of safety.. If they act this way on the ground imagine what can happen in the air? I think the issue is everybody in the world right now is hiring low quality people..
You’re a very calm and centered dude. Guys, follow this man’s example in any situation you encounter in life.
Thank you. I’ve had my fair share of blowing up on people so let’s just say The Good Lord has been working on me and I’m not taking things as personal as I used to.
What amazes me the most is the complete surprise people express when they bought a very low fair ticket on a low fare airline and they expected to be treated like a first class passenger on a major airline.
You get what you pay for. Stop buying tickets on these bum airlines! They literally don’t care about you at all.
I don’t think that we were looking for first class treatment but we paid for a ticket to board a plane and all we were trying to do is board. We weren’t asking for cocktails, fancy snacks or reclining seats.
@@Masculine.Values
So what’s the lesson? Low budget airlines are a scam. They’re the Greyhound bus in the sky. See how their passenger service treated you? Now imagine the aircraft mechanics that they pay next to nothing care about their jobs.
I’m sorry you were treated they way they treated you. It’s disgraceful. I hope you won’t ever travel them again.
All news stations NEED TO SEE THIS
Yeah that would be nice!
And just to be clear, I wasn’t upset or angry at any of the employees or any police officers. I understand everyone was just trying to do their job, but I believe this is a larger problem within the company itself. And this type of policies are being pushed from the higher ups down the chain of command to the gate agents.
I hope this brings awareness to everyone who is thinking about flying frontier, and what you might encounter if they over booked a flight don’t want to allow you to board or don’t want to reimburse you.
It is really antisocial behavior to video clerks. Some day there will be better worker protection laws.
@@terriealabama7612 So wrong! He was accused by the employees of actions he did not commit. They had no problem lying about his behavior and other issues (like what luggage fits). Their lies against him have serious consequences: saying he harasses staff unmercifully could conceivably put him on the H.S. no-fly list. Or be trotted out to nullify any civil action he takes. Clearly, the Security agents there believed their every word, despite his having witnesses to testify to the contrary.
Thank God he filmed. It's his only protection and proof against their lies.
@@terriealabama7612 protection from what?
@TerrieAlabama which one was you in the video and how long have you been working for Frontier
The 1st cop did his best to escalate the situation. Glad you remained calm and other po po who showed up did so too (and understood the frustration dealing with that airline ... sounds like)
This is so upsetting to watch I feel so
bad for everyone in this video :/ frontier needs to compensate you all for this and needs to be shut down entirely. It’s not worth the headache
Video with over 200k views is better than a hidden lawsuit that takes years you get instant results when people speak with their wallets
I believe they’re losing so much money because of my video and others just like it.
Frontier gate agents get a % of the gate checked bags, this is why any bag considered to be over sized by them is charged so you either pay for a checked bag at the gate of your not allowed to board. Basically it's luggage extortion, it is literally cheaper to send you luggage via ups next day than take it on your flight.
Wow, that’s wild and unfortunate at the same time
No airline should be allowed to do this. When you cancel someone's flight for bs and then they have to pay some outrageous price for a different flight. Frontier should be held responsible for the difference in price seeing they did nothing to have their flight canceled.
The shame Frontier should feel for this. So glad you kept your cool and recorded.
I've flown with Frontier about 8 times and they've only started doing this about a year or so ago, they only got me once when my bag was slightly too big (they would let you force it but I had gotten lazy with packing this particular time), I'm assuming they probably observed him stuffing the bag into the test slot but because there was any resistance at all they're squeezing him for that sweet, sweet extra $90.
It's like they're starting to bait people in because Frontier knows they have the cheapest prices, and then force the extra out where they can, very unfortunate. After watching this I may have to reconsider before I fly again next month 🙄
Edit: I KNEW THIS WAS DENVER THAT'S WHERE THEY GOT ME TOO! The dude was super cool though and gave me a 10% discount because he could see how mad I was but kept my cool and I'm thankful for that
Well, thank you for talking about your experience. It sounds like even though they got you you had a good attitude and overall it wasn’t a bad experience. Glad to hear that.
@@Masculine.Values paying extra is always a bad experience lol that's the whole reason people fly with Frontier in the first place! If I had known I was going to pay that much I would've at least flown direct instead of paying the same price for a layover!
Don’t fly Frontier again. Don’t fly Spirit either. I’m the long run your discounted tix end up costing you big time. SWA fan all the way.
💯💯💯💯
Right!
Executives at Frontier don't care about any of this. As long as they continue to sell cheap tickets, loosing a few customers here and there means nothing to them.
We see and we notice! We need people like you that CALL OUT THIS ABUSE!
Thank you! We ALL need to do this together.
This is what happens when there’s no competition they feel they’re empowered cause we have no choices
They are one of the lowest priced so it’s appealing at first.
Matt crying broke my heart to pieces😭
Rightttt!!! I'm sitting here crying.
Heartbreaking. I hope he made it home ok.
I’ll be damned if they denied my service and were rude at that! Them employees all need to be fired asap
Frontier is a clown show. And the people they have working for them, what a shame
Let’s hire people who treat customers like they are grateful we are giving them a job.
I bought an all-you-can-fly summer pass and haven't used it yet; I really appreciate this video, because It reminded me that I went through something like this with them before, and it was a terrible experience -- now I know to only take a shoulder bag, one I don't have to check or have weighed.
You are so kind for offering to pay for the man's bag.
I hope the summer pass works out for you. Just be smart and only take a small bag that won’t be questioned. Wish you the best.
When you pay $50 for a flight…
😂😂😂😂😂😂
It’s not so funny when you’re being treated like trash. These are THEIR prices. If they can’t hire folks with good sense because they don’t charge enough….they should simple charge more. As it is they charge for picking a seat, for bringing a carry on, for personal carry on, for breathing..😂
@@froggybug it’s not funny when workers are treated like trash and abused by customers paying $50 or 5k for a seat… but when one pays $50 for a budget airline instead of $500 or 5k on a major carrier, the options for rescheduling and rerouting are pretty slim.
What a terrible service! And you sir, are so respectful, kind, mature… you stayed in control all the time. I hope you follow up on this. This deserves to be reported if not sued.
Couldn't agree with you more! Their customer service is absolutely atrocious. I flew them to Cabo and will never ever fly them again. People that I was standing with, waiting for a Check-in attendant, had to change their flight because the person scheduled to check people in, leaving Cabo, decided not to show up. Trying to get anyone on the phone that spoke English was a joke. Every person was in another country.
Wow, that’s not. OK goodness gracious what is happening?
This is so infuriating! I'm so sorry that this happened to all if you! Shame on them! I'll never fly Frontier again as a result if their treatment of you. EVER!
Smart move. Go with a better airline.
The black security lady or cop knows the deal she gave her badge number with the quickness and knew not to get involved . She also the only professional person here.
She was 100% respectful and real. I enjoyed speaking with her.
I have always found officers of African heritage to be the most civilised, courteous and humane.
I live in Denver, I wish I would’ve been able to help you and the other gentleman with at least a place to lay your head for the night… This is so terrible. I hate that you guys were treated this way especially in my city. Denver is an amazing place, don’t let these assholes deter you from Coming here again! The rest of our city is beautiful and kind and helpful!
We flew frontier here recently and were charged all these crazy fees. Then when we got to the gate to board we had to stress out about our backpacks fitting and if not being charged even more! Never again will we fly with them!
Paying a little more saves a great deal of trouble.
I just subscribed because of how great you were in this situation!
Haha well thank you. I I definitely could have done better always room to improve. But thank you. I appreciate that.
@@Masculine.Values I thought you were very polite and respectful. Thanks to you…….. I would never fly Frontier….. did they ever reach out to you?
I just enabled comments. Hopefully this gets Frontiers attention to make changes.
Did you file a complaint and what was their response ? I’m sorry this happened to you .
It wont... as long as people keep flying on them.
Wow, why don't the airline take responsibility and offer better customer service. If a passenger bag fits in the bin, how can they say no even when everyone sees that it fits
This is ridiculous. There should be some explanation from Frontier as to why they can refuse these bags even when it's obvious they fit in the bins . That's such an irresponsible way to conduct business.And the help at the counter doesn't seem like they're properly trained.😢
They overbooked the flight so they made up lies
That’s how they make you pay the same prize you’d pay for a more expensive, but more organized, better service airline. Overwhelm the business bureau with your complaints or simply don’t fly with them. Bankrupt them.
True true
After witnessing their horrible behaviours, I will no longer fly Frontier! Thanks for putting up this video, so people knows how much of a sh*tty airlines Frontier is.
Thank you! Appreciate the support.
Frontier gets a commission each time they charge a bag for not fitting.
They make around $10 each time they charge someone for a bag not fitting.
I believe it.
OMG exactly the same thing happened to my family with these Frontier workers at our stop at Denver airport 🤦🏾♀️🤦🏾♀️
Really, when did this happen?
😢 denver
I refuse to fly budget airlines. My mental health is extremely important.
Great answer
Thank you so much for helping Mathew, God bless you man.
I tried to help, but in all reality, he was a casualty of the situation.
Unfreaking believable !!! And kudos to you David for keeping your cool!
I like how these employees don't even acknowledge his presence
It is not okay and it was not okay.
I really hope they learn from the situation. I learned from it.
I was told once, on Delta, I had to check my bag because I was boarding toward the end. Was told there was no more “overhead room”. I wonder if that was the case with the ladies.
Typically when they have no more overhead storage, they offered to check in your bag for free.
They have a class action lawsuit if anybody has been charge for $100 for a carry-on you may have been possibly scam, please search the class action lawsuit and join if you have been scammed
Yeah, I am still looking into this.
This makes me think of competency of the pilot and flight crew
You are a good man stay safe ! I hope Matthew will be okay ❤
Is there video of what happened prior to this video starting?
There is not because it was nothing to film. We were just passengers trying to board our flight with our group number so we were the last ones to attempt to board the plane. After some back-and-forth as to them saying that our bags didn’t fit is when I started to film. So I had no reason to film prior to actual issues arising.
The guy did something wrong, he booked a flight on frontier!
Haha! Finally some reasonable people. Love this.
I used to have there job and based on what they were doing is, they over booked the flight and have to deny someone or some people.
This is due to poor management from the airline itself and is why I never worked for another airline again.
I’m glad someone is commenting that actually used to work for them. This completely makes sense. Thank you for watching and thank you for your comment.
Wtf Frontier is worse than spirit! But if this was spirit passengers they wouldve tore that gate up and knocked all that stuff over; they knew what they were doing bc yall were so nice! Smh this is just horrible and sad to see how badly people treat one another but you my man are a stand up guy! 💯💛✨💫
Where is this location?? In the US??????
Denver Colorado.
Ferengi Airlines where our motto is, "Once you've got their money, NEVER GIVE IT BACK!!!"
Ha! I’ll say that frontier has definitely lost a lot of customers and dollars because of videos like this that people are posting.
Great work with the Female cop. Love to see that. As for Frontier. I saw the kind of employees they hire in general, The type that almost never mayke eye contact or shows any respect. By the way those attributes I mention transcend any color, race or sexual orientation. It's the weird attitudes of there employees that were a HUGE red flag. Its systemic in this organization. So, I literally do not consider frontier an Airline. In fact, I don't think of them at all because they are not worthy of such time in my life. Here I make the exception of giving them minor thought only because they still hurt and abuse noble honest people. Frontier is like the remains of sludge left after you refine a fine metal.
It’s funny how “Divine Intervention “ works! I literally saw what I thought to be an amazing deal that Frontier offers… monthly unlimited pass for usually around $248 but is on sale now for $149! I don’t even have the money but I have mother and sister currently in the hospital and physical therapy back home (in NYC I stay in Dallas) and I thought maybe this is a blessing… but after watching this video and how disgusting you and others were treated I will NEVER fly with this airline. SPREAD THE WORD!!!
Wow! If I’m being honest it’s a great deal. The thing that I would be concerned about is if they cancel a flight on you or they somehow do you wrong and you don’t get reimbursed then you’re out the flight pass that you purchased possibly an overnight hotel room and then you still have to buy another ticket so all in all in a perfect world that flight pass will be a great deal, but it’s coming from an airline that doesn’t take responsibility for its mistakes.
I’ve read that they get an extra bonus if they can get a customer to pay for their baggage that “doesn’t fit”! I believe it! What do we have to do? Carry a brown bag with our stuff? Wear everything we are taking? Those gate agents are very unprofessional! Sad! I’ll never fly them!
It’s true and they are in a class action lawsuit right now.
I am glad you filmed it as well. Something real funky is going on with Frontier Airlines. Wow riddled in incompetence.
I’m glad I filmed it as well. Thank you!
This is beyond terrible.
These people are supposed to be the face of the airline. I am very grateful for this PUBLIC SERVICE ANNOUNCEMENT.
NO FLY FRONTIER. They need to be shamed.
This is absolutely ridiculous.. and is pitiful. Sir I’m sorry that this happened to you and the other individuals involved. I hope each and everyone of those horrible people behind that counter looks at this video and sees how horrible they are. Remember you reap what you sow.. 😊
This Flight was likely oversold and they didn't have any good solution for this dude so they just ignored him
100% agreed. You know your company profits more if you don’t let people board but still charge him that’s a good way to make a lot of money..
Ugh!! I felt so bad for that guy you were trying to help. He was having a tough time of it and I hope he found his way ok.
He had to get a hotel and I ended up seeing him in Tennessee the following day as we are both trying to get our luggage so he did make it OK but he was definitely frustrated as he literally did nothing wrong.
@@Masculine.Values thank you for your reply. In all of the chaos, that guy will see the bright spot due to you being a decent human being and trying to help him. Hats off to you 🙂
This should be investigated by the FAA and also the airline and if necessary remove from the job every employee involved on this type of issue. What kind of service is this? It is a shame.
If this EVER happens again...Bid for last-minute flights on Priceline. Just sayin'.
Priceline stopped doing bids on flights and hotels a few years ago.....believe me, I have tried!
Remember:
At an airport, you have zero rights.
The employees of an airline can openly make up lies about you, and you have zero recourse to defend yourself.
That’s very unfortunate.
Two thumbs up from Kingsport, Tennessee! I subbed.
Thanks so much for the subscription. I love Tennessee. Franklin is one of my favorite places. How far away are you from Franklin?
What more of an insult is as a paying customer to over book a flight and screw several people, and not offer much in regards to a solution. To then call security or police and have you be removed? That is NOT ok. WOW!
Exactly sell you’re a potential client a ticket have them show up to the gate deny them getting on call Security on them to have them removed and then give them no refund. Amazing.😂
@@Masculine.Values Well you handled it much better than most! Bravo to you for keeping your cool! It's crazy that businesses that service the public in a sector as important as transportation are just allowed to do these things to folks without any consequences. And poor Matthew. Sucks!
Frontier needs to see this
Why? They know what’s going on
They know, they don't care.
😡 @thefox47 they are awful
Well first mistake was booking with Frontier ugh
I needed a last minute flight from IAD to DTW. Ended up on Frontier. Literally the worst non-medical experience of my life. They destroyed my brand new luggage. The level of incompetence throughout the experience was shocking. Sad to see it hasn't improved in several years.
I’m guessing there was no resolve or any type of reimbursement to you?
@@Masculine.Values Nope. They said they only cover corners. It looked like an industrial blade sliced it open diagonally... but the corners were good.
I would NEVER do business with FRONTIER AIRLINES!! He is being harassed for paying with cash and they delayed him so long that the flight doors were closed, so he couldn't board the flight!!
Wow, I can’t tell you how much it means to actually feel seen. You understand what’s going on perfectly thank you for watching and thank you for your comment.
Just looking at the caliber of employees that they hire says it all. Those are not up to any standard.
Is this Denver? I just had a similar experience over a throw blanket and they wanted to charge me $100. I was with a group of friends and they got on the flight with theirs but hidden in some way. I spoke with a frontier agent in FL and she took my information and they sent me $100 check.
I never have a issue with Frontier but after that I would never fly with them again.
😂 I really should’ve waited until the end to see you say this was Denver.
Any update on the lawsuit
Gosh I’ve been so busy with work I haven’t had a chance to take a look. If you happen to find anything please send me that link. Thank you for checking in.
What a GREAT officer to take the time to explain everything without getting heated or butt hurt! I wish every officer was patient like that!
She was terrific!