The Benefits of Using a Hosted PBX and VoIP - A Game-Changer for Small Businesses

Try 3CX for yourself: www.3cx.com/ | The traditional phone network (PSTN) is disappearing quickly. Voice-over-IP (VoIP) is the way forward. If you have a small business, or a start-up, or are an entrepreneur, then using a hosted PBX will give your business a brand and the ability for your customers to call different people and departments without needing the phone company to come and add multiple phone lines to your buildings.
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🎬 Chapters:
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00:00 Intro
01:42 Benefits of VoIP
02:26 How to signup to 3cx
04:41 User control panel
05:33 Admin control panel
05:43 Create more users
07:08 Demo calling over VoIP via hosted PBX
08:49 Ring groups
10:01 Video Conferencing
10:33 Add live chat to your website
12:08 SIP, SIP Trunking, SIP Channels
15:50 SIP and Direct Dial demo
16:44 Outro
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#garyexplains

[@ToddMoore1]

I have no idea what you are going to teach today, but I have taken my seat and ready for class, Professor! 🎓

[@GaryExplains]

I hope you enjoy it!

[@esra_erimez]

Would you consider doing a video about FreePBX?

[@avigdonable]

Used to play with Asterisk a lot in old days. Everyone should have one at home running on a Raspberry Pi. ;)

[@sjenkinsnm]

Can you do a video on Asterisk next? Maybe even how to setup on a SBC?

[@cheerlin]

Thanks I can finally understand what these technical terms means and how they work for a end user

[@Garythefireman66]

Thanks Professor. This is great information 🤓

[@BenRattigan]

I’ve been using 3CX since about 2010 ish. It’s been great and value for money proposition compared to Mitel and Avaya meant is makes sense.
They do need to quickly resolve issues with v20 and reporting.

[@DataJager]

This video feels like it was designed for business 10 years ago. In a world where almost all of my calls are to a recruiter's mobile or are through Teams and Zoom, the idea of 'dialing an extension' is odd.

[@johng7rwf419]

Fascinating..

[@bevintx5440]

I realize that VoIP is a big thing today as a means of cost cutting, but I still have qualms over using it. It was used in an International company at which I worked 15-16 years ago. The floor we were on lost power, which took down routers and computers. In turn that meant that we also lost phone service . So we were unable to provide customer support. I’ve had reservations about VoIP ever since that experience.

[@GaryExplains]

If you lost power on your floor but had telephone, how could you provide customer support without access to your computers? I doubt you did customer support blind without any information systems.

[@bevintx5440]

@@GaryExplains it was an International company with offices overseas as well as offices in multiple states. Also not every customer contact is complex. So yes, it did affect our customer support.

[@GaryExplains]

Interesting, I wouldn't have expected that. Would you think that is true today as well?

[@bevintx5440]

@@GaryExplains I guess it would depend on the type of support being provided, how knowledgeable the support personnel are, and the length of the power outage. Indeed the same thing could be said back then. I have no idea as to whether the technology has improved since then. I retired shortly thereafter, and I haven’t kept up with things.
As you indicated, if EVERYTHING has to be looked up, then having phone service without a computer doesn’t benefit anyone. But if you have very knowledgeable employees then they can provide many types of support without looking things up first.
A short power outage obviously would have limited impact, but a longer one would. The power outage I mentioned lasted 2-3 hours. I don’t know what is the average length of power outages.
We had users on other floors of the same building and those floors were not impacted by the power outage. If we knew about a customer who was on one of those floors with a complex issue, we could have gone down to assist the user in his/her office.
Still, even in the worst case scenario (that is, all support calls are complex), if you do have phone service you can still get an idea of what’s coming down the pipeline. You also won’t get inundated with support calls when the power was restored, as might be the case if you don’t have phone service during a long power outage.
I think that company still patted themselves on the back for the cost savings of VoIP.

[@fire_stick]

On site PBX need power too, loose power and you loose your PBX also.
It’s not a means of cutting costs, these days it’s essential, BT here in the uk will be turning off none IP connected trunks in 2025, so no alog trunks, no ISDN trunks, simply put upgraded your hardware and connectivity or stop using phones.

[@thoth1652]

Is this a marketing/tutorial vid? Not 'Gary Explains' worthy.
(ps - been using softphones for about 5 years now)

[@cfxyo1092]

Anyway I could ask you some questions?