mine is only on the previews you know how you stop on the movie and then it used to show you audio and a quick skit of what that movie consists of well the audio is no longer there then they try to make it seem like I lost my mind and tell me that they never had that really Disney 😀 I even have a video proof of the previews with audio SMH
If disney+ is running on your android box but u got no sound do this: 1.select movie 2.start download (wait 10sec. It has Download some mb, not that much) 3. Stop download "pause" it. 4. Play movie SOUND WORKS!!! I try so many fixes without succes THIS helped me 100%with my android box A95xF3.
I have the same issue with Chinese Android box. Right now the only way to get sound is download the show or movie. As soon as you start to download just hit play and you will have sound. Delete the show or movie when done.
@@AKTECH2222 I performed this workaround when i hit download then pause the download when i hit play i get audio. Not sure why it does this, but its definitely annoying. Weird thing is an older box on my other tv works
@@AKTECH2222 Disney+ wouldn't install on my box so I used the method to install it from 3 split files which got it working but with no audio. To fix this I had to go into the box's settings and turn off auto configure when it comes to sound and select/turn on all the audio codecs. This made sound work properly for me. My Box is a x88 king box the firmware isn't perfected yet.
I don't know if anyone suggested that: Try to set the sound settings in your TV from Bitstream to PCM output. This seems like the typical problem in decoding the Dolby signal.
Same problem exists today. However, 12/2020 update. It turns out to be owner operator. I adjusted the Dolby settings! Try checking every doble setting. Solved the problem in seconds .
But anyone who wants to try this remember to set the audio you want it in and then click download..it doesn't even need to download the full movie just let it show it downloading and immediately stop
So this same thing happened to me, I was watching Disney + and the sound cut out, I tried to go to both UA-cam and Netflix and now the sound works on nothing. Could someone please help?
The same is happening with my h96 pro plus. When I use Disney hotstar plus , then suddenly sound goes out and when I pause video and again play, it comes but again after some time , sound goes out. Now when I play the applications like amazon prime etc. , the sound goes and to make the system sound working , I reset the h96 pro plus and again install the apps except hotstar disney plus and sound is working fine. Hotstar disney plus creating problem in sound. Unable to find solution. If any one found please share.
Got it to work... I cleared out all app data -> uninstalled the app -> shut down the tv -> took the power cord out of socket -> reinstalled power -> reinstalled the app ... Everything works.... At least for some time 😁
I have done a hard restart on my TV and that works all the time sometimes I just turn off the TV and put it back on and then the sound magically appears
Has anyone been able to get the sound going? I just signed up and downloaded and i get no audio with disney+ and now i dont get it via hulu either (i did before). This is so damn frustrating
The audio setting has to be changed to Dolby digital because most disney plus movies are in 5.1 surround sound and if you dont have it set to surround sound the sound won't work
Sound was working just fine through our Disney+ app on our Sony Android TV, when suddenly the sound stopped working. We uninstalled the app from the TV, re-installed it, unplugged the TV, plugged it back in, and sound started working again.
Not sure if you found the solution but I have instead of using English description what you can do is download the movie but you don't have to download the whole movie you can pause it from downloading once it's downloading and you posit if you don't want to keep it it'll play 100%
I know that this might sound stupid, but if you have some weird things happening with the Sony tv try unplugging it. If you unplug it for a minute, it goes through a hard reset when you plug it back in. That may fix any issues you come across. Unfortunately I had to do this twice for separate occasions: google assistant (couldn’t hear my voice) and volume (specifically on all applications)
Was able to get mine to work on my android tv box by installing the latest version 1.4.1 and then going into Settings > Sound > Surround and set that from Auto to Always. Everything I've played since has worked. Prior I only could get sounds out of Mickey Mouse Clubhouse as well.
Just started watching Dr strange last night on my Samsung TV with the android app or whatever is built into the TV. And after 20 mins it just said fuck off no audio for you! It's still broken but I'll look for an update is it auto or under settings somewhere?
Disney+ wouldn't install on my box so I used the method to install it from 3 split files which got it working but with no audio. To fix this I had to go into the box's settings and turn off auto configure when it comes to sound and select/turn on all the audio codecs. This made sound work properly for me. My Box is a x88 king box the firmware isn't perfected yet.
Entertainment android TV box TV8 just installed using the same process as Greenstone, no sound. Went into the box sound settings, under Digital sounds, set this to SPDIF RAW, then on the ENTERTAINMENT BOX interface go to the SOUND OUTPUT Icon & put a tick against AUTO. I've now got full sound.
It is about the audio drivers on some android boxes. My Beelink has some audio problems due to the codecs are not there for sound for some sources because of copyrights. I found that I could play some video files that had no sound if I played them on the Kodi video player. I linked my android apps to include Disney+ so they would load from Kodi and "voila" now Disney+ has audio because it is playing through the Kodi app. which has the codec. I know this will no work for everyone (like Google TV) but it will allow sound on Disney+ (using the android .apk version) once the app is loaded through Kodi. UA-cam video link for how to do this: ua-cam.com/video/p1mQg-jCEeg/v-deo.html
Hi all, Right I have a sound bar and optical to a sound system, I found the sound did not work on most apps like Disney+ and Amazon prime, how ever I did do a reconfiguration to sound options on the TV, I went to sound settings then to expert setting then on the HDMI input audio format I set it to bitstream then to digital output audio format to PCM this did and still dose work for me on a 2019 samsung tv hope this helps
@@VepaVideo che tv celai ????? E parlato con un ragazzo dalla Spagna in un gruppo di facebook da Disney plus Spagna e me ha detto che lei celai un Sony android e il stesso problema que io
Stesso problema con stessa tv TCL, per adesso l'unico modo è far partire disney plus da smartphone o tablet con il google chromecast presente nell'android tv di TLC, in questo modo l'audio si sente perfettamente.
This might help, had same problem, only way round it was to hit download instead of play, wait until this has started and then press play. It will now play from the downloaded stream with the audio and video combined. Tried this on several devices and it works as long as you have internal storage. You can easily delete the download after to free up the space on your storage. Not ideal but works. Hope that helps Some of you
I wanted to try that, but I can't because my android tv box had "insufficient space" whilst it actually has lots. i even got to download other apps without no problem, so there was no insufficient space issue for real.. but it still says it anyway
Had the same issue on my Sony Bravia, I just updated the Disney plus app, disconnected the power from the T.V and rebooted the T.V and sound came back.
I’m having the same issue where it says surround activated, use TV volume to turn up, but still nothing. Using chrome cast through iPhone. With no surround system.
how u fix this sir...i having the same problem...got audio but just in english description mode .so i tired hearing narrator talking a lot for the whole muvee. 😢
I'd add a million up votes of I could. Tried all the other various sound setting options on my TX3 mini and nothing. This simple change within the Disney+ profile itself worked instantly!
I unplugged my tv from the power all together for like a min and plugged it back in so when i turn the tv on it took longer to turn on and then i went back on to disney plus and now i have sound again so just ad to rest the tv sometime i think you need to unplugged it every ones in a while to reset it
Not sure if people tried this, but the app is not good on android tv, yet. Try cast from your phone or other casting device to the android tv. All sound worked perfect for me. If having trouble with other apps try cast from device to android tv, should hopefully work! Android tv still relatively new, hope they iron these issues very quickly or the android tv will go down the toilet!
my audio is out on the previews the movies that I am strolling along to decide which one to watch is the preview of each movie Disney trying to make me seem like I have lost my mind.. when you stop on the movie it always showed a skit/preview with sound of that movie now it no longer has sound but it still shows the skit/preview with no sound how crazy is that and she's telling me they never had that I watch Disney almost everyday always had preview with audio I say we all get together and do a class action lawsuit after all we were paying for this and now they're trying to insult our intelligence to say they didn't have this or to say that these features are no longer there and what do we paying for how about reducing the price then if we can't hear but we could see it what good is that class action lawsuit in the making right here too many people complaining about this
the mecool km9 is google certified, and its touch even tv on android tv, its nothing to do with certification, the problem is disney + application, they put that 5.1 sound suround on recent content, old content there is sound, as long as disney does not put the stereo sound everywhere or a setting to force the stereo sound the sound problem will continue
had the same issue (Android TVBox)! I'm going to try the solutions recomended! Thanks A K for pointing this out! I'll let you know which one works for me!
ok i did a little bit of investigation and tried ALL the proposed solutions. The problem is the audio codec. When you stream the audio codec is different from when you download a movie. Instead if you begin downloading and then you click play, you will see the downloaded movie, not the streamed one. That's why you can hear audio if you begin downloading a film
I have the same exact problem, they say to put sound as surround always and it worked on one of my boxes but not on my beelink gt mini. have you been able to fix this yet?
I went into the app settings and set wifi data usage in safe data. I don't know why, but that's how it worked for me, on an android TV box ... and to say that I don't use it, via wifi, but with an ethernet cable ...
THIS WORKED FOR ME! Disney and Amazon Prime’s sound/audio were not working at all. Amazon Prime’s video was very glitchy and skipping frames. After reading the comments I tried to restart by holding the power on my Sony Bravia. I didn’t realize it until the system rebooted that the sound clicks (up down left right buttons on the remote) were NOW working. In addition, both the Disney and Amazon Prime apps work. Thank you for this video and this comment. Back to my show.. :D
Alr look y’all if you on Xbox for me how it work was go to setting and audio click it and it would show “mono output” check it or click it and boom you have the voice audio and sound audio! I don’t know about PlayStation but hope this will help y’all if y’all on console
Hi my friend. We have same problem on LG tv working fine,but Other Android tv no English voice only English /Description/ This is no good because Narrator speak to movie. What can I do now?
Hi not sure if you fixed your sound or not but I had the same problem. The only thing that worked was using my old Roku and setting it up on my android tv.
A workaround that worked for me: 1. Press the play button 2. Switch the input to another source 3. Switch back and the sound works as long as you don't press pause again. 4. If you pause repeat previous steps. My surround sound is deactivated and digital setting is PCM
I have this problem when watching on xbox but then I plugged in a headset into the controller and the sound was back but only if the headset stayd connected
For samsung tv: For optic or Arc setting on soundbar Setting Expert setting Set HDMI input audio format to PCM Set Digital Output Audio Format to PCM It work
@@DavidXCanary in my case only films not have sounds, kids movies work fine. Our trick to start to download is a succes but the movie has to stay in the download list. I have an android box m8s with version 1.4.1 installed from apk. Thank very much my daughter started to be crazy
@@AKTECH2222 the mecool km9 is google certified, and its touch even tv under androidtv and its nothing to do with that, the problem is disney + point application, they put that 5.1 sound suround on recent content, old content there there is sound, as long as disney does not put the stereo sound everywhere or a setting to force the stereo sound the problem of sound will continue
We had the Disney+ audio issue happen to us yesterday. What worked for us was holding the power but on the remote control for 5 secs to reset on our Sony Android TV and now the audio works on Disney+! (Netflix was also having issues loading and this fixed it.)
@@TheDel4873 because some content doesnt use their 5.1 atmos audio. This is the audio we are having trouble with. And Im not buying a super expensive high end device to get this to work. Disney needs to loosen their ^$%^& buttcheeks and ease their over the top drm restrictions and add some damn stereo sound options for those of us that have mid range devices.
Physically unplug the main electrical source (from wall) or behind TV.. and will work againz the power on/off of the remote will not reset the app/device of your smart TV. I mucked with all audio setting and this was the simple solution.
I changed the Audio and restarted roku, its working fine now!!!
Pro tip : you can watch series at Flixzone. I've been using them for watching all kinds of movies lately.
@Kendall Kamden yea, been using Flixzone for since november myself =)
@Kendall Kamden yea, I have been watching on Flixzone for years myself :)
mine is only on the previews you know how you stop on the movie and then it used to show you audio and a quick skit of what that movie consists of well the audio is no longer there then they try to make it seem like I lost my mind and tell me that they never had that really Disney 😀 I even have a video proof of the previews with audio SMH
what’s roku?
Wow. 2022 and we still have the exact same issue. Bravo Disney, you sure love your customers.
its bc our tvs dont have surround sound nothing to do w disney plus just us having old shitty tvs lmao
*There is a Update coming soon to fix that*... me with no sound in 2021
Same
Same. Did u manage to fix it ?
Same
With no sound dec2022
Here i am in 2024 with this issue😂
That’s exactly what is happening when I watch Disney+ the sound stop workin
me too
If disney+ is running on your android box but u got no sound do this:
1.select movie
2.start download (wait 10sec. It has Download some mb, not that much)
3. Stop download "pause" it.
4. Play movie SOUND WORKS!!!
I try so many fixes without succes
THIS helped me 100%with my android box A95xF3.
It worked! Thanks u!!
I have the same issue with Chinese Android box. Right now the only way to get sound is download the show or movie. As soon as you start to download just hit play and you will have sound. Delete the show or movie when done.
I took the box to another tv and the disney+ sound worked as normal ! It could be a compatibility issue between Soniq tv and disney+ app
@@AKTECH2222 I performed this workaround when i hit download then pause the download when i hit play i get audio. Not sure why it does this, but its definitely annoying. Weird thing is an older box on my other tv works
@@AKTECH2222 Disney+ wouldn't install on my box so I used the method to install it from 3 split files which got it working but with no audio.
To fix this I had to go into the box's settings and turn off auto configure when it comes to sound and select/turn on all the audio codecs.
This made sound work properly for me.
My Box is a x88 king box the firmware isn't perfected yet.
I don't see any download button for the disney+ android tv version
Steve Francis when you are about to play a movie or show there will be a download option. Once it starts quickly pause the download and try again
I don't know if anyone suggested that: Try to set the sound settings in your TV from Bitstream to PCM output. This seems like the typical problem in decoding the Dolby signal.
This worked for me
Thank you, it worked perfect
@Zach McFleury this is most likely in the audio settings of your TV
This worked for me!!!!!! Thanks
This works!!
I had that problem. I went into sound settings and turned up dolby sound up to 100% and I got sound. Hope this works for you. (tv and android box)
Thanks
If your android tv support dolby vision and your tv support it too , it will play it automatically
ok
Thank!!!
It helps. Thanks for this comment
Same problem exists today. However, 12/2020 update. It turns out to be owner operator. I adjusted the Dolby settings! Try checking every doble setting. Solved the problem in seconds .
this works for me :
download the movie/series a little.
then stop the download.
go to the movie and hit play.
hey hello sound 🖤
Thanks man
It actually works
But anyone who wants to try this remember to set the audio you want it in and then click download..it doesn't even need to download the full movie just let it show it downloading and immediately stop
Thank you, this really works though need extra steps but at least it works
So this same thing happened to me, I was watching Disney + and the sound cut out, I tried to go to both UA-cam and Netflix and now the sound works on nothing. Could someone please help?
Yo same! My mom wanted to play a movie on Disney + and the sound just WASNT working-
The same is happening with my h96 pro plus. When I use Disney hotstar plus , then suddenly sound goes out and when I pause video and again play, it comes but again after some time , sound goes out. Now when I play the applications like amazon prime etc. , the sound goes and to make the system sound working , I reset the h96 pro plus and again install the apps except hotstar disney plus and sound is working fine. Hotstar disney plus creating problem in sound. Unable to find solution. If any one found please share.
Sameeee
Got it to work... I cleared out all app data -> uninstalled the app -> shut down the tv -> took the power cord out of socket -> reinstalled power -> reinstalled the app ... Everything works.... At least for some time 😁
I have done a hard restart on my TV and that works all the time sometimes I just turn off the TV and put it back on and then the sound magically appears
Big Ed this happens all the time on new Sony tvs. They have gone from nest tvs to rubbish so fast.
You have to do a soft reset and the if it doesn't work do a hard reset
I cant get 5.1 surround from disney+ only stereo. All other apps and tv works just fine. But not disney+ :(
Has anyone been able to get the sound going? I just signed up and downloaded and i get no audio with disney+ and now i dont get it via hulu either (i did before). This is so damn frustrating
The disney+ app on android tv got an update and its fixed for me
The audio setting has to be changed to Dolby digital because most disney plus movies are in 5.1 surround sound and if you dont have it set to surround sound the sound won't work
@@TheLouie32 is that setting change from the tv, or the Disney+ app?
A K what version of the app works for you? The latest one doesn’t for me (1.4)
@@TheLouie32 I do this with Netflix but I can't find the option on Disney plus
Sound was working just fine through our Disney+ app on our Sony Android TV, when suddenly the sound stopped working. We uninstalled the app from the TV, re-installed it, unplugged the TV, plugged it back in, and sound started working again.
Good !👍🏻
Not sure if you found the solution but I have instead of using English description what you can do is download the movie but you don't have to download the whole movie you can pause it from downloading once it's downloading and you posit if you don't want to keep it it'll play 100%
The issue is gone for me after updating the app
I have tried your solution it works also for me. It's sufficient to download only 1-2% of the movie. Thank you
Thank you for the tip!
Not sure how you are downloading the movies. The only options I have in the disney+ app is play and info.
I know that this might sound stupid, but if you have some weird things happening with the Sony tv try unplugging it. If you unplug it for a minute, it goes through a hard reset when you plug it back in. That may fix any issues you come across. Unfortunately I had to do this twice for separate occasions: google assistant (couldn’t hear my voice) and volume (specifically on all applications)
worked thanks
I’m having the same problem and the frames are also low, but it works when I use Netflix so idk what’s wrong with Disney+
Literally same
Same here
Was able to get mine to work on my android tv box by installing the latest version 1.4.1 and then going into Settings > Sound > Surround and set that from Auto to Always. Everything I've played since has worked. Prior I only could get sounds out of Mickey Mouse Clubhouse as well.
Sound on the TV or in ybe app? The app isnt giving me a sound option and the TV doesnt give me a surround option :(
@@hayamy3583 within the TV box settings. What model is your Android TV device?
Can confirm this works!
I'm having problems with no sound, but also the video is jumping too.
Tried updating the TV
And apparently Disney+ was updated recently and nothing
Just started watching Dr strange last night on my Samsung TV with the android app or whatever is built into the TV. And after 20 mins it just said fuck off no audio for you! It's still broken but I'll look for an update is it auto or under settings somewhere?
I just fixed it by restarting the android system since my software was updated. It didn't reset itself when you turn off the TV it seems.
Disney+ wouldn't install on my box so I used the method to install it from 3 split files which got it working but with no audio.
To fix this I had to go into the box's settings and turn off auto configure when it comes to sound and select/turn on all the audio codecs.
This made sound work properly for me.
My Box is a x88 king box the firmware isn't perfected yet.
This box has dodgy android mobile not the official android tv !
apkpure has the app but theres no sound
Entertainment android TV box TV8 just installed using the same process as Greenstone, no sound. Went into the box sound settings, under Digital sounds, set this to SPDIF RAW, then on the ENTERTAINMENT BOX interface go to the SOUND OUTPUT Icon & put a tick against AUTO. I've now got full sound.
@@stevenpeggs8845 thank you so much. it tried this way and works in german and spanish. No luck in english :(
Thanks it worked
It is about the audio drivers on some android boxes. My Beelink has some audio problems due to the codecs are not there for sound for some sources because of copyrights. I found that I could play some video files that had no sound if I played them on the Kodi video player. I linked my android apps to include Disney+ so they would load from Kodi
and "voila" now Disney+ has audio because it is playing through the Kodi app. which has the codec. I know this will no work for everyone (like Google TV) but it will allow sound on Disney+ (using the android .apk version) once the app is loaded through Kodi. UA-cam video link for how to do this: ua-cam.com/video/p1mQg-jCEeg/v-deo.html
You need to unplug the power cable for some time and put it back in then the TV will reboot and it'll work
I'm getting sound but no talking someone help
Wait till disney update the app
Same
Hi all,
Right I have a sound bar and optical to a sound system, I found the sound did not work on most apps like Disney+ and Amazon prime, how ever I did do a reconfiguration to sound options on the TV, I went to sound settings then to expert setting then on the HDMI input audio format I set it to bitstream then to digital output audio format to PCM this did and still dose work for me on a 2019 samsung tv hope this helps
I did this and it seems to be working now!!!!!
I have the same problem here in Italy the Service launch today and the app of d+ don't have audio is a tlc Android tv
Ciao Mario, ho lo stesso problema e anche lo stesso tv... ma nel computer si sente bene.
@@VepaVideo che tv celai ????? E parlato con un ragazzo dalla Spagna in un gruppo di facebook da Disney plus Spagna e me ha detto che lei celai un Sony android e il stesso problema que io
Stesso problema con stessa tv TCL, per adesso l'unico modo è far partire disney plus da smartphone o tablet con il google chromecast presente nell'android tv di TLC, in questo modo l'audio si sente perfettamente.
Stesso problema con il mio tv box. I Simpson si sentono. Mandalorian e pixar niente.
Come ha suggerito bigv5150 se scarichi un video e lo inizi a guardare l'audio torna. Si vede che il problema è proprio il codec di streaming.
This might help, had same problem, only way round it was to hit download instead of play, wait until this has started and then press play. It will now play from the downloaded stream with the audio and video combined. Tried this on several devices and it works as long as you have internal storage. You can easily delete the download after to free up the space on your storage. Not ideal but works. Hope that helps Some of you
I wanted to try that, but I can't because my android tv box had "insufficient space" whilst it actually has lots. i even got to download other apps without no problem, so there was no insufficient space issue for real.. but it still says it anyway
I just tried that and it worked! Woe
I did see that on another You Tube video. I have the most recent update and now do not see the option to download -
Had the same issue on my Sony Bravia, I just updated the Disney plus app, disconnected the power from the T.V and rebooted the T.V and sound came back.
Looks like the disney latest app update fixed the problem
This fixed mine!
A K which version of the app worked for you? I’ve got 1.4 and it’s not got any sound apart from on audio description like yours
This worked
Yay, it worked! Tqvm.
I have a problem that when I watch anything the movie freezes for about 10 seconds sometimes but the audio still plays
Update the app to the latest version
If it doesnt work do a factory reset to your box
@@AKTECH2222 I use ps4 and I'm on latest version
So its an app issue! Contact disney+ support and let them know! They have to fix it
@@AKTECH2222 thank you so much for having the time to talk to me and keep up the great videos
I’m having the same issue where it says surround activated, use TV volume to turn up, but still nothing. Using chrome cast through iPhone. With no surround system.
how u fix this sir...i having the same problem...got audio but just in english description mode .so i tired hearing narrator talking a lot for the whole muvee. 😢
Disney plus plays in 5.1 surround sound and if you dont have it set you wont hear sound
This worked❤️ thanks so much
How do you set this up? I tried looking for this 5.1 set up
in your profile settings, select the DATA SAVER option, the quality down but you gonna have sound
This was my problem thanks mate 💪🏻💪🏻
I'd add a million up votes of I could. Tried all the other various sound setting options on my TX3 mini and nothing. This simple change within the Disney+ profile itself worked instantly!
I unplugged my tv from the power all together for like a min and plugged it back in so when i turn the tv on it took longer to turn on and then i went back on to disney plus and now i have sound again so just ad to rest the tv sometime i think you need to unplugged it every ones in a while to reset it
I just got disney plus and this is happening to me. Is there a fix?
Update the app to the latest version
@@AKTECH2222 I just installed fire the first time ever on Saturday.. shouldn't it be up to date?
Not sure if people tried this, but the app is not good on android tv, yet. Try cast from your phone or other casting device to the android tv. All sound worked perfect for me. If having trouble with other apps try cast from device to android tv, should hopefully work! Android tv still relatively new, hope they iron these issues very quickly or the android tv will go down the toilet!
The disney app wont allow me to cast to my box. I get sound, ironically, but no picture.
No sound issue on Disney + LG TV
Reboot on TV and unplugged power cable. Restarted and working fine.
This works
not suprised they give a year of free subscyption with samsung tabs
Vodafone’s service is horrible to be fair
Go into sound settings on Vodafone TV box and disable surround sound
my audio is out on the previews the movies that I am strolling along to decide which one to watch is the preview of each movie Disney trying to make me seem like I have lost my mind.. when you stop on the movie it always showed a skit/preview with sound of that movie now it no longer has sound but it still shows the skit/preview with no sound how crazy is that and she's telling me they never had that I watch Disney almost everyday always had preview with audio I say we all get together and do a class action lawsuit after all we were paying for this and now they're trying to insult our intelligence to say they didn't have this or to say that these features are no longer there and what do we paying for how about reducing the price then if we can't hear but we could see it what good is that class action lawsuit in the making right here too many people complaining about this
the mecool km9 is google certified, and its touch even tv on android tv, its nothing to do with certification, the problem is disney + application, they put that 5.1 sound suround on recent content, old content there is sound, as long as disney does not put the stereo sound everywhere or a setting to force the stereo sound the sound problem will continue
No mecool cant play netflix more than 480 p its not certified
@@AKTECH2222 it is Google certified, they just don't have the license required for Netflix only
Yeah my bar won't work when I watch Disney+ either can't figure it out.
had the same issue (Android TVBox)! I'm going to try the solutions recomended! Thanks A K for pointing this out! I'll let you know which one works for me!
ok i did a little bit of investigation and tried ALL the proposed solutions. The problem is the audio codec. When you stream the audio codec is different from when you download a movie. Instead if you begin downloading and then you click play, you will see the downloaded movie, not the streamed one. That's why you can hear audio if you begin downloading a film
Shows have audio just fine, movies were silent. This download tip worked for us! Thank you! We use an android streaming device for reference.
I have the same exact problem, they say to put sound as surround always and it worked on one of my boxes but not on my beelink gt mini. have you been able to fix this yet?
i tried this and didnt work , now im using to the apple tv 4k !
fixed mine too!
Hopefully they fix this bug
I have the same problem, can somebody help me? I just have a gt1 mini
UNPLUG TV FOR 60 SECONDS
THIS WORKED FOR ME ON A SONY TV
Hi. I'm tryna Ng to fix the issue through Kodi. Can you give me the parameters to put into Kodi to have sound working correctly. Thanks a lot.
It's not disney plus it's the setting on your tv set it to Dolby digital
The same in may on X-92 android tv box.
If you are not getting any sound for Disney , go to to speakers and change to TV speakers. It worked for me after getting no sound.
Thanks
How do you get to speakers on Disney
I went into the app settings and set wifi data usage in safe data. I don't know why, but that's how it worked for me, on an android TV box ... and to say that I don't use it, via wifi, but with an ethernet cable ...
This worked for me......thanks 😊
@@juliedunne9224 perfect!
Thank you so much! This works for me. 💜
this works thanks, but with SD quality only
Try changing to saver date or quality of your steam because it depends on your wifi
I having the same fucking issue and and I call customer service there want to blame my phone
I changed audio input from best available to stero and that worked
heatherfriday13 in your system ??
How did you do this?
Reboot the tv by holding the power button down until it ask to restart🤘
THIS WORKED FOR ME! Disney and Amazon Prime’s sound/audio were not working at all. Amazon Prime’s video was very glitchy and skipping frames. After reading the comments I tried to restart by holding the power on my Sony Bravia. I didn’t realize it until the system rebooted that the sound clicks (up down left right buttons on the remote) were NOW working. In addition, both the Disney and Amazon Prime apps work. Thank you for this video and this comment. Back to my show.. :D
How do I update my disney Plus on TCL tv ?
Go to the playstore and click on apps and if you have updates it will show u
Hola me acaba de pasar lo mismo tengo una sony Bravia Oled hasta el momento me funcionaba pero ayer dejo de funcionar el sonido porque?
Cambia em defejiones de sonido para PCM e funciona perfecto
It’s not working on my Xbox
Bro I got the same problem rn have u been able to fix yours?
Alr look y’all if you on Xbox for me how it work was go to setting and audio click it and it would show “mono output” check it or click it and boom you have the voice audio and sound audio! I don’t know about PlayStation but hope this will help y’all if y’all on console
Where is it
I mean the settings audio I can’t seem to find
Try unplugging it for a minute 60 seconds then Plug it back in. Don’t shut off the tv before you unplug it leave it on.
Hi my friend.
We have same problem on LG tv working fine,but Other Android tv no English voice only English /Description/ This is no good because Narrator speak to movie.
What can I do now?
Wait for the app to get another update
I have a Phillips 4k tv and I had to unplug it for 60 secs. After that it powered back on and no issues since
My Disney. Had no sound when I got home from holidays. Just did what you did and unplugged for a minute or 2 and the sounds back. Than
Still not working
Hi not sure if you fixed your sound or not but I had the same problem. The only thing that worked was using my old Roku and setting it up on my android tv.
Disney+ app got an update and the issue have been resolved
I've been using a firestick because my TV's Android system is useless
@@ovillafranco we dont have fire tv stick 4k in australia !
Use Bluetooth outside speakers. Not all TV supports audio on same hadmi
A workaround that worked for me:
1. Press the play button
2. Switch the input to another source
3. Switch back and the sound works as long as you don't press pause again.
4. If you pause repeat previous steps.
My surround sound is deactivated and digital setting is PCM
Silvio Hüting not good, volume still low
Even I am facing the same issue. Plz help me out too if u will get to know how to fix it
I have h 96 pro Android TV box and I no German sound.
In English with (audio) work .
Please help me
Your box is a dodgy box and not android tv or certified by google
@@AKTECH2222 I have only over Google browser German sound
July 2021, watching Disney plus with commentary 🤣
Help , same issue on my android tv. No sound at all.
Factory reset your android tv
I have this problem when watching on xbox but then I plugged in a headset into the controller and the sound was back but only if the headset stayd connected
Disney + still got heaps of issues ! Everyone complaining
For samsung tv: For optic or Arc setting on soundbar
Setting
Expert setting
Set HDMI input audio format to PCM
Set Digital Output Audio Format to PCM
It work
I can't even find the audio setting on D+. That too right corner option isn't on my Roku
Me too did you end up finding it!?
Still no change **2022❌
Ayyyyyy I was watching the mandalorion too
I have a problem of sound Disney Plus apk in my android box KM9 Mecool with android 8.1 Oreo. Please Help me
Your android tv box is not google certified , i wouldnt buy anything that is made by mecool
@@AKTECH2222 I find solution. The solution is download film or serie, Next stop download and then play the film or episode.
@@DavidXCanary in my case only films not have sounds, kids movies work fine. Our trick to start to download is a succes but the movie has to stay in the download list. I have an android box m8s with version 1.4.1 installed from apk. Thank very much my daughter started to be crazy
@@AKTECH2222 the mecool km9 is google certified, and its touch even tv under androidtv and its nothing to do with that, the problem is disney + point application, they put that 5.1 sound suround on recent content, old content there there is sound, as long as disney does not put the stereo sound everywhere or a setting to force the stereo sound the problem of sound will continue
@@AKTECH2222 the Mecool km9 is google certified.
I had the same problem but my TV got an upgrade to Android 9 and the problem was fixed, check out if you TV got it too.
Turn off Dolby plus, that’s what I did on Sky settings 👍🏻
Go to your audio settings and see if you have a surround sound feature, set it to always, it'll work after. That's how I fixed it.
thank you it worked
Mine worked fine but now no sound
Update the app to latest version
Thank you so much it's Woking!. Yesterday I called customer care they unable to resolve it.
This just happened on my Xbox today I tried plugging in different TVs it’s not just a new one tv I got
Make sure you update the app everytime and update comes out for it inside the xbox app store
We had the Disney+ audio issue happen to us yesterday. What worked for us was holding the power but on the remote control for 5 secs to reset on our Sony Android TV and now the audio works on Disney+! (Netflix was also having issues loading and this fixed it.)
Lan Huynh I did the same on our Sony TV
and it worked! Thanks!!
Go to android box audio settings turn off dolby setting problem solved
We get the music background but no voice
ToniLeader same same
Restart your TV then everything will work
2024 and the problem is still there
Thank you so much ❤❤
One had no sound for any of the content but for some reason, Mickey mouse clubhouse works.... 🤷♂️
🤣
EDG DVS that happened to me too when it launched. The simpsons had no sound but the Mickey Mouse clubhouse did. I’m like “what’s going on?”
@@TheDel4873 because some content doesnt use their 5.1 atmos audio. This is the audio we are having trouble with. And Im not buying a super expensive high end device to get this to work. Disney needs to loosen their ^$%^& buttcheeks and ease their over the top drm restrictions and add some damn stereo sound options for those of us that have mid range devices.
Same prob
Plz help
I'm getting the same comes and goes
Unplug the TV for 60 seconds.
Physically unplug the main electrical source (from wall) or behind TV.. and will work againz
the power on/off of the remote will not reset the app/device of your smart TV.
I mucked with all audio setting and this was the simple solution.
Same here, no sound
Same problem
I too have having same problem in2024
I have the same problem
Same in 2024