Ticketing System Training for IT Support Part 1

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  • Опубліковано 13 січ 2025

КОМЕНТАРІ • 106

  • @Jobskillshare
    @Jobskillshare  Рік тому

    Enhance your IT skills with our 2024 Practical IT Support Skills Training, now accessible through convenient monthly memberships. Begin your journey from any location, as we furnish comprehensive labs and resources to support your learning. Explore more at jobskillshare.org/membership

  • @Jobskillshare
    @Jobskillshare  4 роки тому

    New Training Videos for Ticketing 2020
    ua-cam.com/play/PLxo6mf-dQ33iCiTWv8EKJnoh8ax0kDZy1.html

  • @Brownmumba8973
    @Brownmumba8973 6 років тому +22

    Heads up: Actual user interface accessed at 19:10.
    @Dan amazing videos but can be condensed to a series of 5-10 mins tutorials max if concise and w out the sales pitch which I appreciate is a business, but not needed in every video. Thanks

  • @Jobskillshare
    @Jobskillshare  4 роки тому

    I have re created this course fixing some of my mistakes and added new content check it out ua-cam.com/play/PLxo6mf-dQ33iCiTWv8EKJnoh8ax0kDZy1.html

  • @saqibmian2010
    @saqibmian2010 7 років тому +6

    Take it from someone who's in IT, day in and day out this guy knows exactly what he's talking about. stop the boot camps to get your first intro job. learn this and you will have a much better understanding. great job Danish. (im in DC let me know would love to chat if your local)
    -Saqib

    • @Jobskillshare
      @Jobskillshare  7 років тому +1

      Hi Muhammad, Thank you and sure I live in MD and DC, VA is not far we can meet up for sure.
      Thanks
      Dani

    • @olufemiadenuga2282
      @olufemiadenuga2282 7 років тому

      Hi Muhammed… Can i have ur contact please… my email is olufemi.adenuga@aol.co.uk… Thanks

  • @joeysfather2723
    @joeysfather2723 7 років тому +18

    I'm A+ Certified and enrolled in CCNA Courses ( I'm still in school ) i have yet to get hired because employers don't care if you have A+ or whatever...they ask questions such as do you know ticketing system, office 365 or SCCM. Now I'm watching these videos and hopefully go to next interview with these type of stuff and nail it.

    • @MusicLover4196
      @MusicLover4196 6 років тому +1

      Joeys Father any update on your career now that it has been 11 months?

  • @orkidokomlan8544
    @orkidokomlan8544 8 років тому +15

    Hey man, First I wanted to say thank you. People with this sort of initiative are rare and should be praise EVERY DAY. I'm a programmer who is struggling to launch a career in Help desk. I bought a book online and took the A+ successfully but can't find any jobs. I can't tell you how many times I failed at interviews just because i didn't know about ticketing system or active directory or Office 365.
    I'll go ahead and register on your website.
    Thank you thank you and thank you again.

    • @Jobskillshare
      @Jobskillshare  8 років тому +1

      Thank you so much brother and yes do register this is exactly why I created this platform. Dani

    • @Jobskillshare
      @Jobskillshare  8 років тому +2

      Make sure you take help desk free course it is big but will defiantly help you

    • @iLLmatic240
      @iLLmatic240 7 років тому +1

      Did you find a job yet?

  • @ankur9829
    @ankur9829 7 років тому +5

    I even didn't knew about active directory or service help-desk etc...but your way is awesome to explain things I love your way to help people like us sir.

  • @roycharman7412
    @roycharman7412 7 років тому +3

    Thank you for these video's soon I'll be starting a 2ND line support role! These videos have been golden! I like your real world approach as opposed to Microsoft's teach you about stuff you don't need to know videos! It's a great service you're offering! Please keep it up

  • @RockyRaccoon162
    @RockyRaccoon162 5 років тому +13

    This is a great video, however I do have a bit of constructive criticism. If someone is clicking on a video on ticketing system training, they are probably fully aware of its importance and does not need this point to be stressed to them. Anyway, keep up the good work!

  • @jshackelford31
    @jshackelford31 8 років тому +4

    I am ecstatic that I found your course and website. I am currently doing a internship on a ticketing system and need a better understanding of the system. Thanks for making this course.

    • @besharatrajib2278
      @besharatrajib2278 8 років тому +1

      hi

    • @musicalmercy5204
      @musicalmercy5204 4 роки тому

      I have an interview next week. Do I need to prove that I was in an internship at any point?

    • @Jobskillshare
      @Jobskillshare  4 роки тому

      No, need to prove just make sure you talk about it, all experience counts to impress them thanks

  • @multicoachingmtl
    @multicoachingmtl 8 років тому +1

    I am so happy to found your Channel, time to go back to school and learn.

  • @haircare9930
    @haircare9930 4 роки тому +1

    Although your course is expensive but by uploading videos thats great

    • @Jobskillshare
      @Jobskillshare  4 роки тому

      Most of my skills content is free, the expensive part is labs
      This course is re created with new content ua-cam.com/play/PLxo6mf-dQ33iCiTWv8EKJnoh8ax0kDZy1.html

  • @rachidd01
    @rachidd01 7 років тому +22

    the best channel ever, guys u r going to heaven thank you sooo much

    • @Jobskillshare
      @Jobskillshare  7 років тому +7

      Ameeen nice comment made me happy Thanks,
      Danish

  • @talalgous1318
    @talalgous1318 3 роки тому +1

    OMG I've been watching this video for 12 minutes still you haven't shown how the ticketing system works! OK, it starts at 12:30!!

  • @miteshjain4549
    @miteshjain4549 4 роки тому

    great job..thank you Sir

  • @syedishaq6885
    @syedishaq6885 7 років тому

    Hi Danish
    You are really doing a great job..Thanks a ton!

  • @mohammedspervaiz2304
    @mohammedspervaiz2304 9 років тому +3

    I am glad i found your channel! perfect! 10 out of 10!

    • @Jobskillshare
      @Jobskillshare  9 років тому

      +Hello world Thanks Good luck
      Danish

  • @shaad225
    @shaad225 Рік тому

    sir, I am unable too access this web interface of Servicde management!??

  • @anyhow5860
    @anyhow5860 Рік тому

    If you're a fresh graduate or a career shifter , and you want to apply as IT helpdesk or service desk, how can you get actual experience in ticketing system?. If you get hired to that job then there's a training right? so they can train you to use ticketing system but why they reject you if you don't have actual experience in ticketing system just familiarity or theories, at first I thought that you can learn ticketing system in the actual job itself,. So my main question is how can you get a ticketing experience, if the company can't hire you because you don't have actual experience in ticketing system, even you're a graduate of IT or computer engineering and you know how to do hardware and software troubleshooting but you don't know ticketing system

  • @datascientists0
    @datascientists0 5 років тому +4

    I'm going tomorrow for interview..

  • @THESCENECREATORS
    @THESCENECREATORS 6 років тому

    How many r u frm convergys and working in SPA crm tool ?

  • @santhoshp216
    @santhoshp216 6 років тому +1

    Hi there
    May i know why its named helpdesk ticketing system...
    Shouldn't it be just ticketing system??

  • @jittoris
    @jittoris 6 років тому +2

    Best Channel; thank you for sharing. I’m will subscribe to your training on your website

  • @multicoachingmtl
    @multicoachingmtl 8 років тому

    thank you so much, great Channel...

  • @fatherfigure2766
    @fatherfigure2766 4 роки тому

    Danish Bhai is this video the whole course then or we have to goto the website for it.
    Thanks in advance bro

  • @elionaidgranados1005
    @elionaidgranados1005 4 роки тому

    im getting a job liftingntickets shouldmim downloadnspiceworks

  • @ankur9829
    @ankur9829 7 років тому

    Dear Danish sir, Please share the links of all networking troubleshooting videos made by you ..
    Network Administration profile solution videos if you can provide sir .

  • @thehealerofhearts2918
    @thehealerofhearts2918 7 років тому

    Is it me or is his video off a lot. At the end in the Spiceworks, what he is referring too is not displaying. For example, he says, click on User Portal then preview right here and I don't see that on his screen, which is confusing. Did his video stop a bit or freeze?

  • @hiralpatel7571
    @hiralpatel7571 6 років тому

    is there any free ticketing system software for Mac to follow your video instructions?

    • @Jobskillshare
      @Jobskillshare  6 років тому

      hiral patel hello hiral most of the ticketing systems now offer cloud version try spiceworks cloud ticketing system. You can Google this term and register it is free thanks.

  • @Nooneis0
    @Nooneis0 7 років тому

    Servicenow and IT Help desk is same right? if yes may i know do we need to have knowledge on Java Script language?

    • @gabrielalmanzar929
      @gabrielalmanzar929 4 роки тому

      If youre doing helpdesk, youre role is a helpdesk analyst. Servicenow, depending on the environment you work in, could use the service now ticketing system. Hope this answers your question.

  • @MANOJKUMAR-yn4kv
    @MANOJKUMAR-yn4kv 8 років тому +1

    amazing guys

  • @paradisetravel3643
    @paradisetravel3643 7 років тому

    how can i change my 12 hours clock to 24 hours clock
    ?

  • @Techneil
    @Techneil 8 років тому

    love it ! :))

  • @jatinprasad7341
    @jatinprasad7341 6 років тому

    sir need advice from your side. I am a Desktop support engineer but frankly not getting enough wages and for how long i am going to work on Desktop support no idea. So looking for help and solution from your side should i opt for Digital Market course or not .

    • @Jobskillshare
      @Jobskillshare  6 років тому +1

      Jatin Prasad Hi Jatin start looking into advancing to system admin or security side. After help desk many people move to system admin jobs and some security. Thanks

    • @jatinprasad7341
      @jatinprasad7341 6 років тому

      Thanks sir. Sir but system admin everyone need similar field experience so how to get similar experience to apply that's a query.

  • @dennisgondwe1494
    @dennisgondwe1494 7 років тому

    I cant sign up to the website its say error about Javascript etc do you have another website?

    • @Jobskillshare
      @Jobskillshare  7 років тому

      Dennis Gondwe send email to support@jobskillshare.org it is unique error but happening will need to add you manually. send your email and full name that you want on this site Thanks Danish

  • @spatronali3697
    @spatronali3697 8 років тому

    but we can learn or improve knowledge i mean is this legal sotware

  • @almostjordan45
    @almostjordan45 8 років тому +1

    hey saw you post silver spring md in indeed! are u from the DMV?

  • @Nooneis0
    @Nooneis0 7 років тому

    Can u make few more Vidoes on Snow?

  • @apristinemadani
    @apristinemadani 7 років тому

    Danish is an Angel !
    Alexander Madani

  • @THESCENECREATORS
    @THESCENECREATORS 6 років тому

    No need do internship or course company easily hire u if u r frm i.t degree coz this is basic lvl job

  • @sanisan5787
    @sanisan5787 5 років тому +5

    What the hell you are in the beginning of the video..in necessary talks..

  • @Nooneis0
    @Nooneis0 7 років тому +1

    Am planning to learn this course ,Danish. Am new to IT as am from arts can i learn it?

    • @Jobskillshare
      @Jobskillshare  7 років тому

      Asma khan suri Yes Asma email support@jobskillshare.org and write some details about your education and what are you trying to achieve from IT courses. like your goals etc I will try to help as much I can Thanks Danish

  • @ltigre2031
    @ltigre2031 6 років тому

    where is part 2?

    • @Jobskillshare
      @Jobskillshare  6 років тому +1

      ua-cam.com/video/ig-G07ZtF10/v-deo.html

  • @barbarian846
    @barbarian846 8 років тому +1

    Pakistan ke ba kala launch kae? :D

  • @supriyasurkar5553
    @supriyasurkar5553 5 років тому

    Sir make a video In Hindi als

  • @kailasmalusare858
    @kailasmalusare858 Рік тому

    Please Hindi me video allowing

  • @jonathanclerk3303
    @jonathanclerk3303 6 років тому

    Great Ticket based help desk software you can find at : www.softwaresuggest.com/gcc/help-desk-software

  • @jasonftw333
    @jasonftw333 7 років тому

    Danish whats your email. I have a couple questions about the jobskillshare site

    • @Jobskillshare
      @Jobskillshare  7 років тому +1

      Jason Gil Hi Jason check in channel about section. Thanks

  • @markjacobs5204
    @markjacobs5204 6 років тому

    You can check out all the best Ticketing management softwares available in the market, compare them with each other and choose the best one for you here at: www.softwaresuggest.com/us/ticketing-management-software You can also ask their assistance to understand your personal need and they will provide personal consultation for your queries and free demos of the softwares

  • @cuatas1986
    @cuatas1986 6 років тому

    Is this course free?

    • @Jobskillshare
      @Jobskillshare  6 років тому

      Hi and yes it is free. You will need to register on the site and chose free level. Thanks visit jobskillshare.org and click on membership level

    • @cuatas1986
      @cuatas1986 6 років тому

      thank you for answering me and since you seem to know a lot of information about this subject, do you think you can help me figure out where I can take an online course for help desk Tier 1? Get certified in the shortest amount of time. I would really appreciate it thank you in advance

    • @123courage
      @123courage 6 років тому +1

      Maricela Castaneda Did u finish a course yet?

    • @cuatas1986
      @cuatas1986 6 років тому

      @@123courageI have not even start it!!! So it that's a no :\

  • @mdarifkhan5161
    @mdarifkhan5161 5 років тому

    Do you know hindi

  • @bilalinamdar7588
    @bilalinamdar7588 5 років тому +1

    I dont know how you're going to take this but man you really need to stop faking your accent cos it's just annoying and barely understandable. Focus more on getting your point and knowledge across.

    • @Jobskillshare
      @Jobskillshare  5 років тому

      Alhumdulliah I take everything positive brother nothing to fake that's how speak and for the knowledge I try my best and inshAllah will try to get better in future.

  • @Megalomagnus
    @Megalomagnus 4 роки тому

    The first 5 minutes of the video explain why watching the video over and over, tired and annoying me, 5 minutes is a time for a complete publicity video and certainly not an introduction to why you should watch the video.

  • @sarojbhattarai947
    @sarojbhattarai947 5 років тому

    Not recommended..

  • @marcdimarc1
    @marcdimarc1 5 років тому

    get to the point...

  • @dudultushar
    @dudultushar 4 роки тому

    Useless Video, 12 Min of video in the he is talkibeginnning he is talking about irrelevant things. Better watch other relevant and informative videos

  • @mejiw12
    @mejiw12 4 роки тому

    Waste of time

    • @Jobskillshare
      @Jobskillshare  4 роки тому

      Check the description we have made new version and pinned comment don't be disappointed we all try

  • @Yettyslay
    @Yettyslay 5 років тому

    USELESS