Hallo,my name is Eko, i am from Indonesia, Surabaya City. My crankset ultegra FC6800 de-laminasi and cracks😭😭 I need help contacting Shimano. Please can you help me Thank you
It’s worth noting that from my experience as a mechanic working with a lot of these cranks and seeing a few fail, they will rarely ever show signs of bonding separating for a long period before failing. Once a bond starts to seperate or a crack forms, they fail straight away. These inspections won’t Really achieve too much in my opinion in terms of finding cranks before failure. This also raises the other important issue, once a crank is inspected a lot of people are going to think they are all good and not worry about it. What if as a mechanic I inspect the crank and say it is safe and then it fails in several months 🤷♀️
Paul over at Mapdec cycles said the same thing and he actually consulted his insurance agent. They told him don’t even bother, and just send the stuff back to shimano. Your post is pretty much spot on. If a mechanic inspects and gives the green light. The onus is on them if the customer, god forbid, gets hurt later as a result of the issue.
But the same could be said if you passed a car's MOT and 7 months later the cars brakes failed you wouldn't be held accountable as those brakes when you inspected them were safe at that time?
Great vid. Very thorough. I’m still in the opinion shimano should just replace anything falling within their suspected failure range. Like you said, thing could be a ticking time bomb.
As CAE engineer, I second this. Imagine going full gas through a corner and then it snaps, there's risk of being unalive. Visual inspection is just a prelim and not sufficient in any engineering QA standard for bonding and delamination inspection.
@@samsearle4433 even if that’s the case, the way the instructions come across it’s as if they’re saying “keep riding until there is a problem”. By initiating this program, you already admit there’s an issue, so it’s best to just be forward. “We expect there to be shortages due to the scale of this situation. We apologize and warn that our customers who have the effected cranks ride at their own risk until they’ve replaced the crank”
It is every crank made within a 7 year period, that’s just not feasible, especially when failures are extremely rare and depend on storing location and climate
If Shimano wanted some good will from customers, I would think that they could offer those whose cranks pass visual inspection the option of an upgrade to one of the replacement cranks at Shimano's actual cost. I'd part with $200 to know that I'm not riding around on a bomb that could explode underneath me at any moment. Just something I'd consider if I were in their position. If they get the old cranks back, I bet they could recycle the materials and even come out slightly ahead.
I don’t agree this because even if you crank pass visual inspection it’s still the affected models and could fall apart at anytime, so they should still replace to be safe!!
Thanks for the information. I find it extremely disappointing that your fellow UA-cam cycling/triathlon sites have still not mentioned the recall. Apparently a new software update to a sports watch is more worthy of acknowledgement. Anyway, thanks for thinking about us!
I have had Ultegra one fail and snap close to the pedal end. So do get them checked! I'm with the opinion that they should all be replaced before someone is severely injured or a fatality! I managed to stay up right with the broken piece hanging off my cleated shoe!!
I'm a mechanic in a qualified Shimano shop. Biggest tip I can give you about all of this. If your 2 letters match with the ones affected, BRING YOUR BIKE INTO A SHOP. Qualified Shimano dealers have access to training to properly inspect the cranks. We can let you know if you're good to go or not (plus your cranks will get cleaned). A crank starting to fail "COULD" make a clicking sound and feel off, like it's sliding. Either way, check your cranks once a month, let the shop show you what to look for.
Took my FC-6800 crankset to a Shimano qualified shop last year due to excessive creaking noise. He replaced the BB, but of course that didn’t help. I then went online to search and found this issue. I could physically see the thing was delaminated, and that made the creak on each pedal stroke. I then took it to the shop’s former employee’s new bike shop, and he quickly stated that he had changed many sets with that issue while working at the Shimano qualified shop. I then went back to the first shop because of paying fo a non-fix. Unfortunately the owner/mechanic (same guy) wasn’t there, so I just left that crankset there and told his wife to call me. He never called, and I bought a new FC-8000 elsewhere, which was pretty costly at the time as they were in short supply…
Winner, winner. Both mine are on the list ☹ I've thought for a while they were overly creaky. I've had the bike shop look at the BB several times, but they always come back saying it is OK. Will be interesting to see if the inspection comes back with anything.
@@powerkitemad I have been on the phone to my bike insurance and after a long conversation they will not cover it. I have now swapped my arms to sora for now and I will never ride my Ultegra arms again!!! I weight about 95kg.... if the crank arms fail when I am out the saddle there is a lot of downwards force that my body then needs to "manage".... in other words it is going to bloody hurt!!! (never mind coming off the bike and a long list of other possible injuries).
you'll get the warning creaks before it lets go, that's what happened with mine for a good couple of weeks, I only figured out what was happening when my drive side pedal felt like it was tilting downwards !@@elliottrider9477
Spoke to my local shop today (UK based) and he said he will be advising all cranks to be replaced as he’s not happy to take the liability of “they are okay” if they are going to fail eventually. I suspect a few weeks if not less from now it will be a complete roll out replacement of all effected cranks from shimanos pocket
What is your local shop? It would be interesting to have a list of shops who will replace cranks as a matter of course rather than if they fail a visual inspection.
Make sure you check both cranks for the lot number. Mine have different lot numbers which surprised me, until I thought about how they are manufactured and packaged. My LBS mechanic congratulated me on being the first bike to come in with the affected cranks, but he wasn't sure yet what the inspection would involve.
A while back I had a Crank Brothers pedal spindle break on a trail and that was a very painful experience. As for a crank giving way on the roads, now that would be something I could do without. I guess I had better get my Ultergra 6800's checked out. Funny thing I had simply learned to live with the creak they often make. Thanks Shane for the update.
In the specific area that ultegra and dura ace cranks fail 105s are welded rather than glued, so rather unlikely (plus there’s not really any reported failures for them)
I brought my bike with effected crankset to my LBS today. Got a phone call that mine was the first one they inspected that didn’t pass the test. Within 2-3 weeks it will be replaced by a new one. No problem, in the meantime it’s gravel time….❤ Ultegra FC-6800 175 mm
When my 4th set of cranks failed, I threw them in the bin after Shimano Australia would not replace. I bought a set of Praxis! I will be following this up as I reported it to NSW Fair Trading
Good to see this being addressed, but take your point about a visual inspection feeling a bit "It hasn't failed (yet)" Rather than a definitive tick . Personally happy that I am on 105.
Yeah... I did. I had my road bike sitting just behind me when I was adding in my standard 'swoosh' scene change noise... but thought of adding the front derailleur because I know a lot of Shimano owners would be watching.
Not sure why not just replace the cranks, why wait till failure, or signs of failure, to replace. So if I crank hard on the road and have an immediate failure, I can take the risk of falling and rolling under a passing car? Replace them all
Question, if my crank passes inspection does Shimano take full responsibility if in the future my crank separates and I have an accident? I certainly hope so, if not then replace my crank!
great coverage. Been following this disaster for years. It's a little too late for folks who had sudden failures and suffered injury as a result. I smell lots of time in Courts around the World with this one.
As a mechanic, I would NOT be comfortable sending a customer back out on an affected crank which has passed inspection. If the crank fails in a week's time, say, who is liable? Am I or my shop liable for not seeing a hairline fracture at the time? The whole process is terrible and I suspect we might see this evolve into a wholesale replacement across the board as retailers refuse to carry out inspections.
@@DanTuberthe thing is. Shimano doesn’t warrant anything without the retailer sending the affected part to them. So if you say it has a crack. And they say it doesn’t. Generally the same part will get sent back to the retailer and the retailer will be told that the part is fine.
on the George Vargas channel talking about this issue ( 7:50 mark), he shows that there is a release of liabilities document for retail partners to sign, i think you would be ok.
What’s changed though? A week ago this was a widely known issue and you sent all your customers out the door. I broke one, I took me a few minutes to even figure out what the popping sound was every pedal stroke.
@@DanTuber This is what I would want to do personally (my employer's official guidance notwithstanding, which I have not seen yet), but I suspect Shimano/Madison will be wanting affected cranks sent back.
In the exact situation you mention at the end. Right crank has an affected manufacturing code, left crank has a power meter and is therefore newer and (apparently) unaffected. With regards to getting a new power meter factory installed on the replacement crank, this could mean we're without a ridable bike for a very long period of time. Reached out to my LBS here the UK, and they've told me today that there's going to be a Shimano video showing consumers how to do a first pass of an inspection and only if it fails that will we go to the shop, presumably for a more thorough inspection, which TBH I'm even less happy about. They did say they'd only want the cranks taking in, which makes sense if you've already taken them off anyway to do your own inspection. Finally, why are they replacing them with a Frankenstein* modified 12 speed crank set? I was under the impression that at least 11 speed R8000 was still being made, it's certainly still available to purchase in the UK. (* a Crankenstein?)
I'm interested in getting a hold of the FC-08/09 to see how it measures up. The 11spd cranks have a -1mm chainline and -2mm Q-Factor compared to the newer 12 speed (that the replacements look a lot like).
@@pierremaggi8661 Not true, otherwise more recent R8000s would also be subject to the recall. My power meter is on a R8000 crank purchased in 2021, doesn’t have a matching code and isn’t subject to the recall. And as I said, R8000 is still available to purchase, at least in the UK, and if the defect was known to apply to apply to those then they’d have been pulled from the shelves.
That's a good point, it would potentially be better for customers and Shimano if they offered an upgrade program... you pay a bit of money for the current model.
Great video Shane. Checked my Dura Ace 9000 and found a crack in the drive side, by the pedal. I use Absolute Black sub compact chain rings, so I doubt they will fit the replacement.
A good question is what process change did they make, as some of the affected cranks continued to be made after the end date. I have a RF left side and RG drive side... looks like I just scrape through. I have a newer set with Tx numbers... again they look just the same though. In reality the only fool-proof way to know the affected cranks are ok would be to x-ray them... a process that would certainly exceed their value in labour and logistics.
Better late than never, I guess. I had an Ultegra 6800 crankset fail on me about two years ago. Thought something felt weird as I finished a ride and then noticed that the right-side crank had a big crack through it and was very close to splitting in two. Replaced at my own expense because it was out of warranty, despite seeing plenty of posts online showing that this was a common issue.
Just to update people - dura ace cranks went in to the bike shop early october. Was checked on what i told was the first day they were allowed to start processing them - 16th of October. Received the FC-09 cranks back on the 3rd of Nov. This was in Canberra Australia. Cranks were bought while living in the USA.
What I think is going to be most interesting, is how long they will keep the inspection/replacement program going for, as like you say, it may not be a problem Right Now, but it could still fail quite some time later. Heck, I still have some R9100 crankset components on the shelf (from upgrades to Stages, etc.), that's not going to have any signs of wear/failure, yet could be susceptible. It's a can of worms...
I’ve got a failed RG coded crank that was fine till it went pop on a ride and I could see the centre crank spider flexing/moving outwards as you put force through the crank arm. RG spec isn’t on Shimano’s list! Now returned to Ribble for a warranty claim to be submitted as advised by Madison UK. So sadly the list of codes on the inspection programme doesn’t cover all the potential or already failed cranksets 🙄
I'd be surprised if the ACCC were happy for just a visual inspection to be done. Considering our fit for purpose laws in Australia. Shimano would be leaving themselves open for a massive lawsuit if a crankset was cleared, but then delamenated causing an accident.
If I had any of these cranks, I'd insist on replacement. How can anyone confidently ride a crankset that supposedly doesn't have the problem these cranksets have? The day your crank shatters and causes you to crash IS NOT the day to learn there really was an issue after all.
I agree with you, as an owner of an in-scope crankset. But this is termed a "voluntary" recall, so assume they're more or less free to determine the parameters.
This situation gives anything but mental peace. I mean, what is the guarantee about my crankset not failing in the near future despite the mechanical inspection on my local retailer?
I’ve been told by an independent bike shop in the uk that shimano still haven’t agreed to compensate them for the cost of replacing the cranks. Who pays the mechanic? With potentially hundreds to change, that’s a significant amount of workshop time taken up.
I did the same thing and also an led headtorch and strong magnifying glass, looked perfect. I'm holding out longer to see if Shimano may be forced into a total recall and replace policy.
The video states that only the right side is affected for Ultegra @ 1:15 . I couldn't confirm this info anywhere else. If true, that would be great as single-side power meters are always on the left arm... Can anyone confirm?
My Ultegra 8000 crank failed by cracking and delaminating, i felt the pedal was flexing before i noticed that the crank was faulty and only noticed the crack and delaminating by chance. Whilst trying to identify the fault It was during Covid so I couldn’t get a crank from Shimano UK but they did reimburse me fully for the purchase and fitting of a new set of cranks. My mates 105 crank from about 2019 also failed recently and looked like it had suffered corrosion within the BB, this happened without any warning on a short steep climb, luckily there was light traffic as he fell off the bike into the road. Shimano UK replaced free and free fitting with no quibbles. It is concerning that these cranks are apparently failing due to the hollow tech process and i wonder what would be the response should a “checked and not failed” crank later fail resulting in an injury or worse to a rider? What liability would fall on Shimano then?
It took me a while to diagnose. I replaced my cleats as I thought one had too much float, it felt a bit weird. Then there was this clicking sound, which I thought would be pedal bearings. SO I serviced my pedals many times. When it got so bad it was obvious the crank was falling apart the penny finally dropped. I replaced it, but because the muscle memory of my right leg was so used to the arm flexing the new crank felt faulty at first. I had to stop several times to check the pedal wasn't moving about. After 50 miles or so, my leg became used to the movement. It was a bit weird.
To make it even more muddy: How about Pioneer Powermeters, as this product is bought by Shimano? Will the warranty be the same as with a normal Shimano crank with Powermeter?
I mean, the last pic he shows (I'm assuming from Shimano) has a Pioneer power meter right side crankset...so maybe? Pioneer hasn't been making power meters for a few years now unfortunately.
I’d been waiting your update and comment! Has there been any comment on if you’ve changed the chainrings to non-standard rings? I didn’t see anything in the FAQs. Example being I use FC6800’s, Stages left side but switched standard rings to a narrow-wide single ring (on an Alfie set up). Dealer replacement would be for the replacement cranks but I’d assume standard rings.
I am not feeling good about this at all. My 6800 isn't showing signs of delamination but after reading about how these things fail I don't feel 100% confident to put power down on a climb anymore. There are plenty of stories and pictures flying about where these things failed without warning... Shimano should pull the plug and replace all of them. I mean they already acknowledged there is a problem, this makes me even more uneasy :| A worldwide recall? Free inspection? This shows the problem is a lot more serious than we thought.
I wonder if they'll replace cranks that fall outside the years and models stated. FWIW, my ultegra is 2021 and have had no issues but you never know what will happen in the future.
maybe before 2019 is all they can handle right now, who knows if they ever changed anything with the same bonding glue approach that is still present at newer ultegra, dura ace models.
Thanks for the info. I'm not happy with the different replacement idea. An R8000 with 4iiii power meter on the left and an fc-08 on the right... that's not going to look nice.
They may replace both sides and credit you with the cost for a factory install on the left. We'll have to see how things pan out when the process starts in each region.
At the 6gap century ride this weekend I was talking a guy from Colorado who’s son Shimano hollow Tech 2 ultegra crank came apart during the ride on one of the climb’s he said that the support form the bike shop was able to replace the crankset so I guess they came prepared for this! I have the same crank on my madone I don’t feel comfortable riding knowing that the crank could snap at any time, visually check is not enough for this type of problem, even if you are doing a visual check and everything looks fine there is a lot of force being emitted onto these cranks I think to be safe they should just replace all of them!
My experience is that this recall is already a s#/t show. My Trek Emonda with Ultegra components was in the shop because I was having some creaky sound’s coming from what I assumed was the bottom bracket. Inspected by LBS and found a hairline crack in frame that Trek replaced under warranty. Trek got the frame to the shop in 2 business days. I told the shop about the recall on 9/22 they inspected and could not find any visual signs but shimano asked them to ship to them for further inspection. 9/27-28 shimano failed my crank and agreed to replace under the recall. Today I am told that estimated ship date is 10/30! With shipping and installation rime I am looking at 6 weeks to get my defective crank replaced and mine was turned into Shimano on day 3 of the recall. They knew this was coming and should be able to do better. Looks like SRAM will be on all my bikes going forward.
My FC-8600 has the "OK" code so looks like it will need to be inspected :( Nearest Shimano place is a 96km round trip and operate a booking system where you have to leave the bike for up to 10 hours from your appoitment time before collection so will be two trips to get it checked!
The US site says to bring the bike in for inspection... would they also inspect a crankset that I've uninstalled myself? That would be way more convenient for me. Although at least from my visual inspection, they don't look to have debonded at all so it would be very interesting to see what constitutes a "visual inspection".
I think they should all be replaced. Why should I keep an eye on it, if its known to be an issue and will eventually happen... and possibly happen before an issue is observed. Dangerous!
By having bike shops check the cranks, aren't Shimano shifting any future liabilities? If the crank breaks after being given the ok it could well land on the head of the bike technician and shop.
@gplama unfortunately UA-cam iOS app doesn’t show comments oldest first, just “Top” or newest. I don’t see any pinned comment either. Did you forget to pin it? Might be good to put a video-specific link to your website in the description in the future to handle this
Shimano should replace all these cranksets. At minimum, they should offer to replace any potentially faulty crankset at cost and with installation. I am not happy. I now feel unsafe whenever riding my bike. I'm pretty sure I will replace my crankset with a non Hollowtech one and that my next bike will not be Shimano. And be sure to have an official inspection done, if only to cause Shimano some financial pain.
They will have to recall all the cranks no matter if its not delaminated, because they will get sued time and time again. They won't have a choice but to recall all the cranksets especially how the laws work in the States and UK.
The left crank of my Dura-Ace FC-9000 failed around the pedal thread area in early 2017 after several years use. I was overseas and had to replace it with something to get going again so managed to find an Ultegra FC6700 crankset. If they replace the crankset with FC-09 wondering do they also supply the chain rings as I think the FC-9000 ones would not be compatible?
My original local vendor is no longer around...no real alternative accessible...and yeah, I run a suspicious crankset 🙁...they should just replace the lot...I have no problem changing the cranks myself!...oh, well, hopefully I'm not affected🙁
This recall is getting an F. In short: not a recall. It's legal cya after 4500 incidents. Parts are replaced only if imminent failure is obvious, which is really just extended warranty and hoping the crank does not fail after Inspection. For context, Peloton replaced +2M seat post a after only 35 failures (+250lbs riders were falling off stationary Bikes), which is what responsible corporations do. The shimano fiasco is way more serious.
I had a crank fail ages ago and got a replacement from Giant. I now have a Giant PowerPro front crank based on the R8000. I wonder what will happen with that?
I have two cranksets that fall in the affected category. What happens if an issue develops later on? What happens if the issue was not detected but the crank breaks anyway after a week? .
Hmmm I have two bikes both with Pioneer dual PMs on affected cranks. Will Shimano make good on these if they fail inspection? After all Shimano bought Pioneer.
funny but true story: one day before they announced the recall i bought an old Roubaix bike with 6800 cranks. One of the main reasons for the purchase was so that i can own 6800 cranks. I always wanted them. xD they are fine. No cracks. But the design of the back side shocked me. You can literally see the glue there. Bad engineering from Shimano. No wonder 6800 fail the most.
I have a crank with one of the affected codes, but it's now running a wolftooth chainring. Using 3rd party rings is going to void warranty, right? Means I'll have to find a set of Shimano rings to put back on before talking to them.
That will be a tricky one. I assume they'd be treated as a third party (so you'd get a FC-08/FC--09 and funds to sort out another third party option). One to clarify with Shimano though.
What coverage do you have if you've bought the bike 2nd hand and don't have receipts for bike or cranks? What paperwork does anybody need? Or is having a faulty crank enough? It's still dangerous, right?
**Pinned Comment!** (Updated as more information comes in)
● Shimano Technical Documentation for Crank Inspection: si.shimano.com/en/dm/RAFC012
● ACCC (Australia) Recall Notice: bit.ly/45g7kvS
*Power Meter Company Press Releases*
● Stages Cycling: bit.ly/3PvckqY
● 4iiii Innovations: bit.ly/45aNSRg
● SRM: bit.ly/3LCUMId
Hallo,my name is Eko, i am from Indonesia, Surabaya City.
My crankset ultegra FC6800 de-laminasi and cracks😭😭
I need help contacting Shimano.
Please can you help me
Thank you
Was there every concrete figures for what Shimano was paying out for power meters?
@@dbk81 I think it depends on which region/market you are in.
It’s worth noting that from my experience as a mechanic working with a lot of these cranks and seeing a few fail, they will rarely ever show signs of bonding separating for a long period before failing. Once a bond starts to seperate or a crack forms, they fail straight away. These inspections won’t Really achieve too much in my opinion in terms of finding cranks before failure. This also raises the other important issue, once a crank is inspected a lot of people are going to think they are all good and not worry about it. What if as a mechanic I inspect the crank and say it is safe and then it fails in several months 🤷♀️
Paul over at Mapdec cycles said the same thing and he actually consulted his insurance agent. They told him don’t even bother, and just send the stuff back to shimano.
Your post is pretty much spot on. If a mechanic inspects and gives the green light. The onus is on them if the customer, god forbid, gets hurt later as a result of the issue.
You'd think we'd have learnt something from the aviation industry, where we borrow a lot of our techniques, materials and metallurgy from...
But the same could be said if you passed a car's MOT and 7 months later the cars brakes failed you wouldn't be held accountable as those brakes when you inspected them were safe at that time?
Great vid. Very thorough.
I’m still in the opinion shimano should just replace anything falling within their suspected failure range. Like you said, thing could be a ticking time bomb.
As CAE engineer, I second this. Imagine going full gas through a corner and then it snaps, there's risk of being unalive. Visual inspection is just a prelim and not sufficient in any engineering QA standard for bonding and delamination inspection.
@@samsearle4433 even if that’s the case, the way the instructions come across it’s as if they’re saying “keep riding until there is a problem”. By initiating this program, you already admit there’s an issue, so it’s best to just be forward. “We expect there to be shortages due to the scale of this situation. We apologize and warn that our customers who have the effected cranks ride at their own risk until they’ve replaced the crank”
@@samsearle4433 and a $$$$ issue
It is every crank made within a 7 year period, that’s just not feasible, especially when failures are extremely rare and depend on storing location and climate
@@marcogiampa283 they’re not that rare. And a lot of people take these out in wet conditions.
If Shimano wanted some good will from customers, I would think that they could offer those whose cranks pass visual inspection the option of an upgrade to one of the replacement cranks at Shimano's actual cost. I'd part with $200 to know that I'm not riding around on a bomb that could explode underneath me at any moment. Just something I'd consider if I were in their position. If they get the old cranks back, I bet they could recycle the materials and even come out slightly ahead.
I don’t agree this because even if you crank pass visual inspection it’s still the affected models and could fall apart at anytime, so they should still replace to be safe!!
3:05 - Sound of Di2 gear change while changing scenes in this wide - so nice and cool idea! Great idea, Lama!=)
Thanks for the information. I find it extremely disappointing that your fellow UA-cam cycling/triathlon sites have still not mentioned the recall. Apparently a new software update to a sports watch is more worthy of acknowledgement. Anyway, thanks for thinking about us!
I do like the Di2 buzz for the slide transitions. Attention to detail 👍.
Ahah! Love the crankset as bullet point indicator and the electronic shifting sound at slide change!
I have had Ultegra one fail and snap close to the pedal end. So do get them checked! I'm with the opinion that they should all be replaced before someone is severely injured or a fatality! I managed to stay up right with the broken piece hanging off my cleated shoe!!
I'm a mechanic in a qualified Shimano shop. Biggest tip I can give you about all of this. If your 2 letters match with the ones affected, BRING YOUR BIKE INTO A SHOP. Qualified Shimano dealers have access to training to properly inspect the cranks. We can let you know if you're good to go or not (plus your cranks will get cleaned). A crank starting to fail "COULD" make a clicking sound and feel off, like it's sliding. Either way, check your cranks once a month, let the shop show you what to look for.
Took my FC-6800 crankset to a Shimano qualified shop last year due to excessive creaking noise. He replaced the BB, but of course that didn’t help. I then went online to search and found this issue. I could physically see the thing was delaminated, and that made the creak on each pedal stroke. I then took it to the shop’s former employee’s new bike shop, and he quickly stated that he had changed many sets with that issue while working at the Shimano qualified shop. I then went back to the first shop because of paying fo a non-fix. Unfortunately the owner/mechanic (same guy) wasn’t there, so I just left that crankset there and told his wife to call me. He never called, and I bought a new FC-8000 elsewhere, which was pretty costly at the time as they were in short supply…
Winner, winner. Both mine are on the list ☹
I've thought for a while they were overly creaky. I've had the bike shop look at the BB several times, but they always come back saying it is OK. Will be interesting to see if the inspection comes back with anything.
Who's liable if you give a crank the ok and then it suddenly fails?
@@powerkitemad I have been on the phone to my bike insurance and after a long conversation they will not cover it. I have now swapped my arms to sora for now and I will never ride my Ultegra arms again!!! I weight about 95kg.... if the crank arms fail when I am out the saddle there is a lot of downwards force that my body then needs to "manage".... in other words it is going to bloody hurt!!! (never mind coming off the bike and a long list of other possible injuries).
you'll get the warning creaks before it lets go, that's what happened with mine for a good couple of weeks, I only figured out what was happening when my drive side pedal felt like it was tilting downwards !@@elliottrider9477
Spoke to my local shop today (UK based) and he said he will be advising all cranks to be replaced as he’s not happy to take the liability of “they are okay” if they are going to fail eventually. I suspect a few weeks if not less from now it will be a complete roll out replacement of all effected cranks from shimanos pocket
What is your local shop?
It would be interesting to have a list of shops who will replace cranks as a matter of course rather than if they fail a visual inspection.
Make sure you check both cranks for the lot number. Mine have different lot numbers which surprised me, until I thought about how they are manufactured and packaged.
My LBS mechanic congratulated me on being the first bike to come in with the affected cranks, but he wasn't sure yet what the inspection would involve.
I have RF on the left, but RG on the drive side (first revision NOT affected).
@superjimnz I would suggest getting both looked at. The RF is June of 2019, and RG is July of 2019.
Mine are slightly different dates, just a few months apart in 2022. The first letter is the year, the second letter is the month.
Thank you for the concise and to the point information. I have an Ultegra FC-R8000 with TD, so I don't need a replacement, lucky me!
The fountain of all useful knowledge has once again spoken 🙌🏾✊🏾Thank you 👍🏾
Thank you Shane for your time and efforts with all of this. It is greatly appreciated Sir.
This is why I went with the 105 cranks on my, otherwise, full Ultegra build.
A while back I had a Crank Brothers pedal spindle break on a trail and that was a very painful experience. As for a crank giving way on the roads, now that would be something I could do without. I guess I had better get my Ultergra 6800's checked out. Funny thing I had simply learned to live with the creak they often make. Thanks Shane for the update.
Its times like this I''m glad I'm poor and could only justify the more bulletproof 105 crankset 😂
I was kind of thinking the same thing. the best cranks I have right now are GRX or 105 🙂.
Is it really though? Shimano could do a recall for 105 later on... 🫠
In the specific area that ultegra and dura ace cranks fail 105s are welded rather than glued, so rather unlikely (plus there’s not really any reported failures for them)
@@peterdieleman303 that is great news! Thank you for your information
GRX is great
shimano managed to make the 12-speed cranks look even more wretched than the 11-speed models.
now THAT'S impressive.
Love my campy chorus with no glued sheet metal 😊
I brought my bike with effected crankset to my LBS today. Got a phone call that mine was the first one they inspected that didn’t pass the test. Within 2-3 weeks it will be replaced by a new one. No problem, in the meantime it’s gravel time….❤ Ultegra FC-6800 175 mm
When my 4th set of cranks failed, I threw them in the bin after Shimano Australia would not replace. I bought a set of Praxis! I will be following this up as I reported it to NSW Fair Trading
Nice to get an Aussie take on this. Concise facts. Thank you Shane👍. Feel sorry for the bike shops who will be inundated soon.
Good to see this being addressed, but take your point about a visual inspection feeling a bit "It hasn't failed (yet)" Rather than a definitive tick . Personally happy that I am on 105.
Did you record a DI2 mech changing gears for scene transitions? That's awesome 😃
Yeah... I did. I had my road bike sitting just behind me when I was adding in my standard 'swoosh' scene change noise... but thought of adding the front derailleur because I know a lot of Shimano owners would be watching.
@@gplama 🥰
Thanks for this. Others just used this to make a quick video but only you addressed the main issues.
To be fair, Hambini did rip his crank apart in a long video last year to show what the flaw is.
@@choddo I mean no one shared about specific things like power meter stuff, etc.
I have to say that some may deliberately force a delamination to begin just to get the upgrade......
as the 105 user, I come here to observe...
Not sure why not just replace the cranks, why wait till failure, or signs of failure, to replace. So if I crank hard on the road and have an immediate failure, I can take the risk of falling and rolling under a passing car? Replace them all
Respect for the crank bullet pointer
I've got a listed crank. I agree with comments below...Even if it passes visual "today", every ride after shouldn't feel like Russian Roulette! 🚑☠
Question, if my crank passes inspection does Shimano take full responsibility if in the future my crank separates and I have an accident? I certainly hope so, if not then replace my crank!
great coverage. Been following this disaster for years. It's a little too late for folks who had sudden failures and suffered injury as a result. I smell lots of time in Courts around the World with this one.
As a mechanic, I would NOT be comfortable sending a customer back out on an affected crank which has passed inspection. If the crank fails in a week's time, say, who is liable? Am I or my shop liable for not seeing a hairline fracture at the time? The whole process is terrible and I suspect we might see this evolve into a wholesale replacement across the board as retailers refuse to carry out inspections.
Nothing stopping you from seeing something that's not there and just going ahead and doing a replacement. Shimano are footing the bill.
@@DanTuberthe thing is. Shimano doesn’t warrant anything without the retailer sending the affected part to them. So if you say it has a crack. And they say it doesn’t. Generally the same part will get sent back to the retailer and the retailer will be told that the part is fine.
on the George Vargas channel talking about this issue ( 7:50 mark), he shows that there is a release of liabilities document for retail partners to sign, i think you would be ok.
What’s changed though? A week ago this was a widely known issue and you sent all your customers out the door.
I broke one, I took me a few minutes to even figure out what the popping sound was every pedal stroke.
@@DanTuber This is what I would want to do personally (my employer's official guidance notwithstanding, which I have not seen yet), but I suspect Shimano/Madison will be wanting affected cranks sent back.
In the exact situation you mention at the end. Right crank has an affected manufacturing code, left crank has a power meter and is therefore newer and (apparently) unaffected. With regards to getting a new power meter factory installed on the replacement crank, this could mean we're without a ridable bike for a very long period of time.
Reached out to my LBS here the UK, and they've told me today that there's going to be a Shimano video showing consumers how to do a first pass of an inspection and only if it fails that will we go to the shop, presumably for a more thorough inspection, which TBH I'm even less happy about.
They did say they'd only want the cranks taking in, which makes sense if you've already taken them off anyway to do your own inspection.
Finally, why are they replacing them with a Frankenstein* modified 12 speed crank set? I was under the impression that at least 11 speed R8000 was still being made, it's certainly still available to purchase in the UK.
(* a Crankenstein?)
I'm interested in getting a hold of the FC-08/09 to see how it measures up. The 11spd cranks have a -1mm chainline and -2mm Q-Factor compared to the newer 12 speed (that the replacements look a lot like).
They cannot replace it with R8000, the constructipn method is still the same and thus potentially faulty.
@@pierremaggi8661 Not true, otherwise more recent R8000s would also be subject to the recall. My power meter is on a R8000 crank purchased in 2021, doesn’t have a matching code and isn’t subject to the recall. And as I said, R8000 is still available to purchase, at least in the UK, and if the defect was known to apply to apply to those then they’d have been pulled from the shelves.
Great info. Was looking to upgrade my drive train anyway, and I do have the affected cranks....will wait to see what happens in Australia.
That's a good point, it would potentially be better for customers and Shimano if they offered an upgrade program... you pay a bit of money for the current model.
Great video Shane. Checked my Dura Ace 9000 and found a crack in the drive side, by the pedal. I use Absolute Black sub compact chain rings, so I doubt they will fit the replacement.
Good work Shane - Thank you
A good question is what process change did they make, as some of the affected cranks continued to be made after the end date. I have a RF left side and RG drive side... looks like I just scrape through. I have a newer set with Tx numbers... again they look just the same though.
In reality the only fool-proof way to know the affected cranks are ok would be to x-ray them... a process that would certainly exceed their value in labour and logistics.
Great video. More helpful than anything Shimano has put out on the issue.
Thank you Shane, very well explained!
Glad it was helpful! 👌🏼
Better late than never, I guess. I had an Ultegra 6800 crankset fail on me about two years ago. Thought something felt weird as I finished a ride and then noticed that the right-side crank had a big crack through it and was very close to splitting in two. Replaced at my own expense because it was out of warranty, despite seeing plenty of posts online showing that this was a common issue.
Just to update people - dura ace cranks went in to the bike shop early october. Was checked on what i told was the first day they were allowed to start processing them - 16th of October. Received the FC-09 cranks back on the 3rd of Nov. This was in Canberra Australia. Cranks were bought while living in the USA.
As always quality video thanks!!
What I think is going to be most interesting, is how long they will keep the inspection/replacement program going for, as like you say, it may not be a problem Right Now, but it could still fail quite some time later. Heck, I still have some R9100 crankset components on the shelf (from upgrades to Stages, etc.), that's not going to have any signs of wear/failure, yet could be susceptible. It's a can of worms...
Well, the cranks recall from 1997 is still ongoing, so...
I’ve got a failed RG coded crank that was fine till it went pop on a ride and I could see the centre crank spider flexing/moving outwards as you put force through the crank arm.
RG spec isn’t on Shimano’s list! Now returned to Ribble for a warranty claim to be submitted as advised by Madison UK.
So sadly the list of codes on the inspection programme doesn’t cover all the potential or already failed cranksets 🙄
I'd be surprised if the ACCC were happy for just a visual inspection to be done. Considering our fit for purpose laws in Australia.
Shimano would be leaving themselves open for a massive lawsuit if a crankset was cleared, but then delamenated causing an accident.
I'm in the same situation 9:00 😂 going to my LBS today to get the right side inspected.
It's not a recall. It's an extended warranty. Replacing only failed parts or parts that have visual defects is not a recall.
If I had any of these cranks, I'd insist on replacement. How can anyone confidently ride a crankset that supposedly doesn't have the problem these cranksets have? The day your crank shatters and causes you to crash IS NOT the day to learn there really was an issue after all.
I agree with you, as an owner of an in-scope crankset. But this is termed a "voluntary" recall, so assume they're more or less free to determine the parameters.
This situation gives anything but mental peace. I mean, what is the guarantee about my crankset not failing in the near future despite the mechanical inspection on my local retailer?
I’ve been told by an independent bike shop in the uk that shimano still haven’t agreed to compensate them for the cost of replacing the cranks. Who pays the mechanic? With potentially hundreds to change, that’s a significant amount of workshop time taken up.
Sounds like the inspection is one and done. What happens after the initial inspection?
My Ultegra set is included but by using a mobile phone camera's macro mode with led light, yielded no visible delamination or hairline cracks
I did the same thing and also an led headtorch and strong magnifying glass, looked perfect. I'm holding out longer to see if Shimano may be forced into a total recall and replace policy.
The video states that only the right side is affected for Ultegra @ 1:15 . I couldn't confirm this info anywhere else. If true, that would be great as single-side power meters are always on the left arm... Can anyone confirm?
My Ultegra 8000 crank failed by cracking and delaminating, i felt the pedal was flexing before i noticed that the crank was faulty and only noticed the crack and delaminating by chance. Whilst trying to identify the fault It was during Covid so I couldn’t get a crank from Shimano UK but they did reimburse me fully for the purchase and fitting of a new set of cranks.
My mates 105 crank from about 2019 also failed recently and looked like it had suffered corrosion within the BB, this happened without any warning on a short steep climb, luckily there was light traffic as he fell off the bike into the road. Shimano UK replaced free and free fitting with no quibbles.
It is concerning that these cranks are apparently failing due to the hollow tech process and i wonder what would be the response should a “checked and not failed” crank later fail resulting in an injury or worse to a rider? What liability would fall on Shimano then?
It took me a while to diagnose. I replaced my cleats as I thought one had too much float, it felt a bit weird. Then there was this clicking sound, which I thought would be pedal bearings. SO I serviced my pedals many times. When it got so bad it was obvious the crank was falling apart the penny finally dropped. I replaced it, but because the muscle memory of my right leg was so used to the arm flexing the new crank felt faulty at first. I had to stop several times to check the pedal wasn't moving about. After 50 miles or so, my leg became used to the movement. It was a bit weird.
To make it even more muddy: How about Pioneer Powermeters, as this product is bought by Shimano? Will the warranty be the same as with a normal Shimano crank with Powermeter?
I mean, the last pic he shows (I'm assuming from Shimano) has a Pioneer power meter right side crankset...so maybe? Pioneer hasn't been making power meters for a few years now unfortunately.
I’d been waiting your update and comment! Has there been any comment on if you’ve changed the chainrings to non-standard rings? I didn’t see anything in the FAQs. Example being I use FC6800’s, Stages left side but switched standard rings to a narrow-wide single ring (on an Alfie set up). Dealer replacement would be for the replacement cranks but I’d assume standard rings.
I hope mine can be recalled because I need to replace the chain rings anyway
I am not feeling good about this at all. My 6800 isn't showing signs of delamination but after reading about how these things fail I don't feel 100% confident to put power down on a climb anymore. There are plenty of stories and pictures flying about where these things failed without warning... Shimano should pull the plug and replace all of them. I mean they already acknowledged there is a problem, this makes me even more uneasy :| A worldwide recall? Free inspection? This shows the problem is a lot more serious than we thought.
I wonder if they'll replace cranks that fall outside the years and models stated. FWIW, my ultegra is 2021 and have had no issues but you never know what will happen in the future.
maybe before 2019 is all they can handle right now, who knows if they ever changed anything with the same bonding glue approach that is still present at newer ultegra, dura ace models.
Thanks for the info. I'm not happy with the different replacement idea. An R8000 with 4iiii power meter on the left and an fc-08 on the right... that's not going to look nice.
They may replace both sides and credit you with the cost for a factory install on the left. We'll have to see how things pan out when the process starts in each region.
Who pays the mechanic to look at it then? How do I go about compensation?
At the 6gap century ride this weekend I was talking a guy from Colorado who’s son Shimano hollow Tech 2 ultegra crank came apart during the ride on one of the climb’s he said that the support form the bike shop was able to replace the crankset so I guess they came prepared for this! I have the same crank on my madone I don’t feel comfortable riding knowing that the crank could snap at any time, visually check is not enough for this type of problem, even if you are doing a visual check and everything looks fine there is a lot of force being emitted onto these cranks I think to be safe they should just replace all of them!
How long is a crankset supposed to last? I actually have never thought about this until you said 2012
Touché on the 'credit where credit's due.... literally' line. That's why I never go past a GPLama video 😂 onya Shane
My experience is that this recall is already a s#/t show. My Trek Emonda with Ultegra components was in the shop because I was having some creaky sound’s coming from what I assumed was the bottom bracket. Inspected by LBS and found a hairline crack in frame that Trek replaced under warranty. Trek got the frame to the shop in 2 business days. I told the shop about the recall on 9/22 they inspected and could not find any visual signs but shimano asked them to ship to them for further inspection. 9/27-28 shimano failed my crank and agreed to replace under the recall. Today I am told that estimated ship date is 10/30! With shipping and installation rime I am looking at 6 weeks to get my defective crank replaced and mine was turned into Shimano on day 3 of the recall. They knew this was coming and should be able to do better. Looks like SRAM will be on all my bikes going forward.
My FC-8600 has the "OK" code so looks like it will need to be inspected :( Nearest Shimano place is a 96km round trip and operate a booking system where you have to leave the bike for up to 10 hours from your appoitment time before collection so will be two trips to get it checked!
Shane, I assume you inspected all your cranks. Did they pass according to the course you took?
No issues with what I have here. Which is almost disappointing as I wanted to measure up the replacement cranks they’re issuing.
did the largest cycling channel GCN not get this news yet?
Can’t bite the hand that feeds
The US site says to bring the bike in for inspection... would they also inspect a crankset that I've uninstalled myself? That would be way more convenient for me. Although at least from my visual inspection, they don't look to have debonded at all so it would be very interesting to see what constitutes a "visual inspection".
That'd be one to ask the Shimano dealer. I'd assume they'd be ok with assessing just the crank. In fact, if I was doing the assessments I'd prefer it.
I think they should all be replaced. Why should I keep an eye on it, if its known to be an issue and will eventually happen... and possibly happen before an issue is observed. Dangerous!
By having bike shops check the cranks, aren't Shimano shifting any future liabilities? If the crank breaks after being given the ok it could well land on the head of the bike technician and shop.
So 105 is ok at the moment . That’s good .
@gplama unfortunately UA-cam iOS app doesn’t show comments oldest first, just “Top” or newest. I don’t see any pinned comment either. Did you forget to pin it? Might be good to put a video-specific link to your website in the description in the future to handle this
Shimano should replace all these cranksets. At minimum, they should offer to replace any potentially faulty crankset at cost and with installation.
I am not happy. I now feel unsafe whenever riding my bike. I'm pretty sure I will replace my crankset with a non Hollowtech one and that my next bike will not be Shimano.
And be sure to have an official inspection done, if only to cause Shimano some financial pain.
They will have to recall all the cranks no matter if its not delaminated, because they will get sued time and time again. They won't have a choice but to recall all the cranksets especially how the laws work in the States and UK.
TG my Ultegra model is TG!
I’m glad I kept my 6800 crank that failed
I have just thrown away 2 failed cranks. Just a month ago.
The left crank of my Dura-Ace FC-9000 failed around the pedal thread area in early 2017 after several years use. I was overseas and had to replace it with something to get going again so managed to find an Ultegra FC6700 crankset. If they replace the crankset with FC-09 wondering do they also supply the chain rings as I think the FC-9000 ones would not be compatible?
My original local vendor is no longer around...no real alternative accessible...and yeah, I run a suspicious crankset 🙁...they should just replace the lot...I have no problem changing the cranks myself!...oh, well, hopefully I'm not affected🙁
Is it just the cranks or chain rings as well that will be replaced?
Funny. Stages doesn't even respond to my issues with their 9200 based crankset (it's been months). Don't see how they'll deal with this issue.
My Focus Paralane 2 has nearly all components from shimano but the crankset is FSA, does that mean i am out of the woods?
yes.... this recall is about the cranks
Thanks. Has the inspection process begun in Australia?
Not at my local bike shop, so possibly not.
This recall is getting an F.
In short: not a recall. It's legal cya after 4500 incidents. Parts are replaced only if imminent failure is obvious, which is really just extended warranty and hoping the crank does not fail after Inspection.
For context, Peloton replaced +2M seat post a after only 35 failures (+250lbs riders were falling off stationary Bikes), which is what responsible corporations do. The shimano fiasco is way more serious.
Any updates on this ?
Updates all in the pinned comment (updated today with ACCC information for Aussies).
What does the visual inspection look for?
Exactly what we’ve seen people post online. See the pinned post for examples provided by Shimano for what to look for.
This is going to be so messy. I have 3 cranks all delaminated in the shop I work in all with customers who want a new crankset straight away.
I had a crank fail ages ago and got a replacement from Giant. I now have a Giant PowerPro front crank based on the R8000. I wonder what will happen with that?
I have two cranksets that fall in the affected category.
What happens if an issue develops later on?
What happens if the issue was not detected but the crank breaks anyway after a week?
.
Hmmm I have two bikes both with Pioneer dual PMs on affected cranks. Will Shimano make good on these if they fail inspection? After all Shimano bought Pioneer.
Who now wishes they had not chucked out their old broken cranks!
Mine failed last year so I tossed it and got a new one.
funny but true story: one day before they announced the recall i bought an old Roubaix bike with 6800 cranks. One of the main reasons for the purchase was so that i can own 6800 cranks. I always wanted them. xD they are fine. No cracks. But the design of the back side shocked me. You can literally see the glue there. Bad engineering from Shimano. No wonder 6800 fail the most.
I have a crank with one of the affected codes, but it's now running a wolftooth chainring. Using 3rd party rings is going to void warranty, right? Means I'll have to find a set of Shimano rings to put back on before talking to them.
I think their Ultegra r8000 rim brakes lack power too.
Given that Shimno now owns the Pioneer IP, how will those cranks be treated?
That will be a tricky one. I assume they'd be treated as a third party (so you'd get a FC-08/FC--09 and funds to sort out another third party option). One to clarify with Shimano though.
What coverage do you have if you've bought the bike 2nd hand and don't have receipts for bike or cranks? What paperwork does anybody need? Or is having a faulty crank enough? It's still dangerous, right?
One for Shimano to answer. I'd assume if you're holding a genuine Shimano part, they'd have to inspect/assess/replace (if necessary).