Ok, so I solved this problem no thanks to the misleading graphics at 2:30. So my daughter used regular dish soap and caused it to go into the AE error and it wouldn't turn off. So I took the kick plate off via the two Phillip screws underneath and looked for water. Nothing. So I pulled the whole dishwasher out and not a drop on the floor. Come to find out that there's a plastic drip tray and you have to reach up into that to soak up the water. So, take off the kick plate, and stick some paper towels or use a shop vac to suck the water out of inside the middle black plastic tray. As soon as the water is drained (doesn't have to be bone dry), turn the power back on and give it a whirl. Fixed mine immediately.
Came to say that this fixed tip fixed my washer! It’s super easy to do, and made all the difference! Be sure to turn off the breaker panel before of course. Thank you!! 🎉
Thank you so much for sharing this tip! I tried but still giving me the error code. Did you turn off the breaker? I don't know if that make any difference...
@@Hipoporita Yeah, I did. Yours might still have enough water to trip the sensor? I think mine had a float so dampness didn't matter... I can only think to make sure you're getting all of the water out of the pan, but it could be another problem...
@@MyFortressConstruction Thank you for responding! I really didn't understand why I had to turn off the breaker switch since unit is already unplugged but even some professional people mentioning so I tried and of course it didn't change anything. So I contacted LG customer service by Twitter and they responded but telling me the same thing. I told them once unit is unplugged, breaker switch has no effect to the unit. Now my next step is to pull out the unit and tilt and see if any water in the back that I can't see. We live in a very warm and dry climate and I thought water dried up by now (2 days) but still getting that AE chimes so I'll try to pull it out and see. Thanks again and wish me luck!
Called up a technician on thumbtack and they were asking for $100 to just take a look. Found this video and I turned off power and let my dishwasher sit for 3 days idle and the water evaporated as it’s summer time now for us and it started working fine.
Hey there. We're glad your dishwasher is working again after a few idle days, likely due to evaporated water. If problems recur, start by checking the power connection, cleaning filters, ensuring an unblocked water supply, and running a test cycle. For persistent issues, consider contacting a professional repair service. Remember, it's best to have a technician check your dishwasher to avoid overlooking any underlying problems. Feel free to reach out if you need more help. ^ Diego
I just want to say, LG, this is the most infuriating dishwasher on the planet. I encourage all of you to daily drive your own products before subjecting the rest of us to this unmitigated garbage. I never want to own another LG product as long as I live. The noise of this thing chirping its AE code haunts my every waking minute.
Hey there! Let's tuck that bird back into bed and figure out how to keep you sleeping peacefully. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We're here to keep the ghosts in the graveyard and out of your kitchen! ~TammyJo
fixed my LG dw this way: Empty dw of btm rack and filter parts. Dry floor of dw and sop up all water in filter hole in floor. rig shop vacuum to blow thru hose.Stick hose end in hole, tie it there if need be. Run vac for 20 minutes. ck for code cleared or remaining, repeat if necessary. I didn't have to. Joy!
@@jerryb5838 Wow, very interesting idea! No one else mentioned about approaching water from that part! I found some people suggesting also pulling out the unit and tilt to get all the water on the bottom tray (mine is dry as far as I can see but may be more water in the back??) so that was my next option as soon as my husband is available to help me pull out the unit but I can try this by myself. Gosh, hope it works! Contacted LG support but not really knowledgable, told me to turn off the breaker after I told her I already have my unit unplugged so what's the point?? Thank you for the info and I'll keep you posted 😉👍
@@jerryb5838 I was lucky enough to find a mini Shopvac and a flexible tube attachment from a different vacuum that fits perfectly so I tried to suck up some water that came out after turning on the unit and pump motor spits out a bit of water. Did you stick your tube down deep in the drainage?? My tube isn't quite small enough to fit through the hole deeper. I was wondering if yours went further down the drainage hole on the side of the filter hole. Am I doing this correctly??
Do you need to turn off the breaker?? Does it make any difference resetting the unit or is it just for the safety?? I followed the instruction except that I didn't turn ooff the breaker switch. Bottom was dry, just some water in the little black tray so I dried it but still giving me an error code.
Hi there; we want to say thank you for doing your best to troubleshoot your appliance. We'd like to help. Please send us a private message on social media with the serial/model and phone number, so we can get better details on how to resolve this for you. ~Tanisha
when I plug my machine in, the code flashes and beeps the whole time and I cannot start a load. I can't try running a load to see if water level is off.
Hi Sherri! Let's work together to get your washing machine back up. Please review our full list of error codes to see if you can spot the one on your machine. If you need help determining the problem, just reach out to our socials using @LGUSSupport and we'll gladly lend a hand. spr.ly/6054uWFYM ~Ave
You're most welcome, Troy! We're glad that you appreciate the troubleshooting steps provided, and we hope that they were helpful to your LG dishwasher. It's our goal to provide excellent support and assist you in resolving any issues you may have. If you need further assistance with your LG product, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport. We're always here to help.
i! For further assistance, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
So the plastic tray is what you have to soak up the water from, not on the ground like it shows at 2:35. The black plastic tray has a float switch and once you drain the water from the tray it will work again. I used paper towels, but you could use a shop vac to suck out the water.
Hi, Letty. Thank you for reaching out to LG. We'll be happy to assist you. Please send us a private message on Facebook or Twitter with the handle @LGUSSupport, so we can check your inquiry specifically for your unit. ^Jayne
This one year old LG dishwasher drives me crazy with the fishy smell after each runs. After trying every which ways to get rid of the smell, I gave up. Tried to clean it with liquid soap, now I've got the AE code. I'll never buy any LG product again. Garbage.
Hi, there. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.
Kickplate is usually screwed in with 2-4screws. Turn the breaker off before you poke around as there is live voltage and its not meant to be poked around while live
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
Hi, There! The reason for this step is to ensure there is no residual electrical current in the system. Even when a dishwasher is unplugged, there can still be a small amount of electrical charge stored in the components. Turning off the circuit breaker helps to fully discharge the system and reset the electrical connections. If you have any future questions, you can send us a private message on Social Media @LGUSSupport and we'd be more than happy to assist. ^James.
@@LGUSASupportNonsense. If the dishwasher has been unplugged, turning off the circuit breaker will have no effect on the dishwasher. Turning off the breaker is only necessary if the dishwasher is hard wired and has no plug that can be removed from the wall outlet.
Hi there. Thank you for your feedback. We understand that your unit must be having an AE error code when using. Please send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
![[LG Dishwashers] How to Fix Common Leaking Issues](/img/n.gif)
Ok, so I solved this problem no thanks to the misleading graphics at 2:30. So my daughter used regular dish soap and caused it to go into the AE error and it wouldn't turn off. So I took the kick plate off via the two Phillip screws underneath and looked for water. Nothing. So I pulled the whole dishwasher out and not a drop on the floor. Come to find out that there's a plastic drip tray and you have to reach up into that to soak up the water. So, take off the kick plate, and stick some paper towels or use a shop vac to suck the water out of inside the middle black plastic tray. As soon as the water is drained (doesn't have to be bone dry), turn the power back on and give it a whirl. Fixed mine immediately.
Came to say that this fixed tip fixed my washer! It’s super easy to do, and made all the difference! Be sure to turn off the breaker panel before of course. Thank you!! 🎉
Internet is undefeated. Thanks!
Thank you so much for sharing this tip! I tried but still giving me the error code. Did you turn off the breaker? I don't know if that make any difference...
@@Hipoporita Yeah, I did. Yours might still have enough water to trip the sensor? I think mine had a float so dampness didn't matter... I can only think to make sure you're getting all of the water out of the pan, but it could be another problem...
@@MyFortressConstruction Thank you for responding! I really didn't understand why I had to turn off the breaker switch since unit is already unplugged but even some professional people mentioning so I tried and of course it didn't change anything. So I contacted LG customer service by Twitter and they responded but telling me the same thing. I told them once unit is unplugged, breaker switch has no effect to the unit. Now my next step is to pull out the unit and tilt and see if any water in the back that I can't see. We live in a very warm and dry climate and I thought water dried up by now (2 days) but still getting that AE chimes so I'll try to pull it out and see. Thanks again and wish me luck!
Called up a technician on thumbtack and they were asking for $100 to just take a look. Found this video and I turned off power and let my dishwasher sit for 3 days idle and the water evaporated as it’s summer time now for us and it started working fine.
Hey there. We're glad your dishwasher is working again after a few idle days, likely due to evaporated water. If problems recur, start by checking the power connection, cleaning filters, ensuring an unblocked water supply, and running a test cycle. For persistent issues, consider contacting a professional repair service. Remember, it's best to have a technician check your dishwasher to avoid overlooking any underlying problems. Feel free to reach out if you need more help. ^ Diego
I just want to say, LG, this is the most infuriating dishwasher on the planet. I encourage all of you to daily drive your own products before subjecting the rest of us to this unmitigated garbage. I never want to own another LG product as long as I live. The noise of this thing chirping its AE code haunts my every waking minute.
Hey there! Let's tuck that bird back into bed and figure out how to keep you sleeping peacefully. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We're here to keep the ghosts in the graveyard and out of your kitchen! ~TammyJo
@@LGUSASupport Great response!
fixed my LG dw this way: Empty dw of btm rack and filter parts. Dry floor of dw and sop up all water in filter hole in floor. rig shop vacuum to blow thru hose.Stick hose end in hole, tie it there if need be. Run vac for 20 minutes. ck for code cleared or remaining, repeat if necessary. I didn't have to. Joy!
I sop up all the water in the filter hole inside the dishwasher. I don't see any more water but did you still vacuum up the water from the cup??
@@Hipoporitayes indeed, do that. I taped a 3/4 in diameter clear plastic tube onto my shop vac hose and it got that gup dry. code disappeared.
@@jerryb5838 Wow, very interesting idea! No one else mentioned about approaching water from that part! I found some people suggesting also pulling out the unit and tilt to get all the water on the bottom tray (mine is dry as far as I can see but may be more water in the back??) so that was my next option as soon as my husband is available to help me pull out the unit but I can try this by myself. Gosh, hope it works! Contacted LG support but not really knowledgable, told me to turn off the breaker after I told her I already have my unit unplugged so what's the point?? Thank you for the info and I'll keep you posted 😉👍
@@HipoporitaYOU GO GIRL!
@@jerryb5838 I was lucky enough to find a mini Shopvac and a flexible tube attachment from a different vacuum that fits perfectly so I tried to suck up some water that came out after turning on the unit and pump motor spits out a bit of water. Did you stick your tube down deep in the drainage?? My tube isn't quite small enough to fit through the hole deeper. I was wondering if yours went further down the drainage hole on the side of the filter hole. Am I doing this correctly??
Do you need to turn off the breaker?? Does it make any difference resetting the unit or is it just for the safety?? I followed the instruction except that I didn't turn ooff the breaker switch. Bottom was dry, just some water in the little black tray so I dried it but still giving me an error code.
Hi there; we want to say thank you for doing your best to troubleshoot your appliance. We'd like to help. Please send us a private message on social media with the serial/model and phone number, so we can get better details on how to resolve this for you. ~Tanisha
when I plug my machine in, the code flashes and beeps the whole time and I cannot start a load. I can't try running a load to see if water level is off.
Hi Sherri! Let's work together to get your washing machine back up. Please review our full list of error codes to see if you can spot the one on your machine. If you need help determining the problem, just reach out to our socials using @LGUSSupport and we'll gladly lend a hand. spr.ly/6054uWFYM ~Ave
Thank you!
You're most welcome, Troy! We're glad that you appreciate the troubleshooting steps provided, and we hope that they were helpful to your LG dishwasher. It's our goal to provide excellent support and assist you in resolving any issues you may have. If you need further assistance with your LG product, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport. We're always here to help.
I'm still getting e1 error
Is it resolved? I am getting this error since 24 hours, We used wrong detergent 😢
No. I got a bosch dishwasher
i! For further assistance, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.
^NS
So the plastic tray is what you have to soak up the water from, not on the ground like it shows at 2:35. The black plastic tray has a float switch and once you drain the water from the tray it will work again. I used paper towels, but you could use a shop vac to suck out the water.
I wonder how much a LG technician to fix this AE
Hi, Letty. Thank you for reaching out to LG. We'll be happy to assist you. Please send us a private message on Facebook or Twitter with the handle @LGUSSupport, so we can check your inquiry specifically for your unit. ^Jayne
This one year old LG dishwasher drives me crazy with the fishy smell after each runs. After trying every which ways to get rid of the smell, I gave up. Tried to clean it with liquid soap, now I've got the AE code. I'll never buy any LG product again. Garbage.
Hi, Dustin. We'd love to assist you further regarding this. Please send us a private message at @LGUSSupport on social media. -Charles
How to remove kick plate ????
Hi, there. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.
Kickplate is usually screwed in with 2-4screws.
Turn the breaker off before you poke around as there is live voltage and its not meant to be poked around while live
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
@@kylet3589 If you unplug it first, why is the breaker necessary?
It's redundant safety. And the black plastic tray is what you have to soak up the water from, not on the floor like the graphic shows.
What is the point of turning off the circuit breaker if the unit is unplugged? Come on guys.
Hi, There! The reason for this step is to ensure there is no residual electrical current in the system. Even when a dishwasher is unplugged, there can still be a small amount of electrical charge stored in the components. Turning off the circuit breaker helps to fully discharge the system and reset the electrical connections. If you have any future questions, you can send us a private message on Social Media @LGUSSupport and we'd be more than happy to assist. ^James.
@@LGUSASupportNonsense. If the dishwasher has been unplugged, turning off the circuit breaker will have no effect on the dishwasher. Turning off the breaker is only necessary if the dishwasher is hard wired and has no plug that can be removed from the wall outlet.
This is so dumb. If it’s on ae you can’t run a cycle
Hi there. Thank you for your feedback. We understand that your unit must be having an AE error code when using. Please send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Useless video