Okay, copy and spread this far and wide for food delivery drivers. How about giving the delivery driver a mandatory .25 cents minimum per minute of order waiting times alongside of the original offer? If you have to wait more than just a pick up and go then you should be paid to wait for the order to be made ready for delivery. Meaning if you wait one minute extra time add .25 cents if you wait 4 minutes add $1.00....... wait 8 minutes? add $2.00 to the offer standard minimum. The longer we wait the more we get paid.....we are waiting for free and to our bottom line crashing further into poverty level. When they see what's really going on to the drivers they will correct the wait times either from the restaurant or delivery app offer timing. They already know we are waiting for free peeps!!!! If it's going to cost someone then it should not be the delivery drivers. Spread this thought and idea far and wide..... make it go viral!!!
This dasher item audit will be used for revenge 🤔all the times they kept saying can I see you hit the confirm button like Im going to steal it and they see me every day all day for the last 5 years 🤔 all the times everyone ignored me while my bag is right there🤔 food not ready it will be another 5 mins ended up being 20 more mins🤔 yeah I got nothing but time all day everyday day. But this would not be ok if they did this on any and every order that would blow my mind. Also they offer a .50 cent effort pay for asking them to check the items in northeast Ohio.
I would hazard a guess, DD is wanting to verify orders from customers who claim they are missing items a lot. So they can have some semblance of proof. Whatever the case, it's not our job. It should be an optional incentive with pay like menu photos.
How about when they tell you to hit the confirm button & then us dashers abruptly state: ...Hold on...we need you to open the bag, show me the items & Then & only then we can confirm! NOT GOOD! 😂
@@mattboland5221 I’m almost looking forward to this happening in a particular McDs. They are gonna explode :) I had a couple times customers called me after delivery asking about the drink. It’s in the bag. I can’t open the bag. So I asked them once if the drink was in the bag. I didn’t even finish my sentence. “Everything is in the bag!” They walk away obviously upset with me. Then there the Burger King. These workers will not even speak to me. All communication is physical. They do not speak. lol
No chance I'm doing this garbage. I cherry pick and deliver to a lot of the same people on the regular. I'm not messing up my flow to screw things up for the people who take care of me.
What would showing the items to me do? I don't know their menu. I don't know what they're showing me. I don't care. I'm not being paid to care. And since I'M NOT AN EMPLOYEE, they can't make me.
Im not making drinks F that!! I pick up I deliver.... I'll text or call if there's a replacement needed per the restaurant. I'm not checking anything!😂
My job is to deliver food. That’s it! As a full time plat dasher. I will be ignoring this. Check marking without checking idc. As for taking pictures of receipts I just take a pic of a black screen. Making our job 10x harder for no extra pay incentive
I can’t WAIT for me to get a McDonald’s order and they have to unseal all 6 stickers. Then check the items, then they realize they missed half of the order. Take another 10 minutes to wait for them to finish the order, then wait for them to reseal the bag. They probably forget I asmr them to check the bag, so I would have to ask another associate to get me the order. 😊
This is a good point that I don’t think he mentioned in the video and that I didn’t even think of. It’s bad enough if everything is there, but if it’s not that’s now adding more wait time, and more confusion among staff because that order has already been marked as completed on their end and they know have to go backwards in the flow and it could mess up their whole system. I really think we should all just refuse to go along with this. Just pretend you had them check and keep it moving.
You don’t see Amazon drivers opening the box to make sure the correct items are in the box before they deliver it. What if the bags are sealed can you mark it sealed bag? This is a hot mess before it starts. Half the time the staff doesn’t even bother with engaging with us Dashers. I have enough issues with getting Wendy’s to weigh the bags as required. Now we tear the bag open and spot check their work and not get any more pay or time or a tip to get this customer on time. Then we need to get a picture of the customer for the hand delivered orders, showing the compromised opened bag. Yes I don’t see any issues with this at all😂 We should not be touching the food or items in any way whatsoever. This can put us in a bad situation for food contamination or other issues. I don’t want to be responsible for that and should not be. We are the delivery service, not quality control.
They’re saying you have to get the restaurant worker to open the bag, check the items and show you that they’re all there, replace them then reseal the bag. You’re still not supposed to touch the food. But I agree, this is a mess and won’t go well for anyone involved. As for me, I’m just going to say I did it. If I end up losing this gig app as a result so be it. They’re making it not worth it anymore anyway.
Yeah Amazon and restaurant food delivery two huge different things, when your a customer going to a restaurant to pick up your food, your going to check your order to insure you don't have to drive all the way back there, or at least if it's a constant error at the place your getting your food from, IT makes so much SENSE for this to happen bc store employees that are lazy are going to say the bag is sealed the dasher or driver can't open and check so it doesn't matter, you say doordash in overheats and stuff they refund these folks that don't get their correct orders so really they're losing out on a lot of money and that's more money we could get paid as drivers. It makes sense if you just think outside the box
By the way if anyone has additional info on that Wendy's SmartScale please send it to info@yourdrivermike.com. I'm doing some research on this for a live stream tomorrow and I found a few screenshots but want to ensure I have all the available screens.
I just had the audit prompt pop up to at Five Guys today during the lunch rush. The prompt to audit the order popped up and I attempted to review with the location employee. I showed him the new audit screen and tried to explain the new order review requirement procedure. He just blew if off and said it’s all in the bag I’m not unsealing it to recheck it, we are too busy. There was no option to say mark the employee refused or was too busy to audit the order. I could only proceed by checking the box next to each item as confirmed in the bag based on what the employee said. Now the issue is am I on the hook if the customer says they didn’t receive all their items? Can you see contract violation policy potentially issues for dashers?
As an independent contractor they can't tell me what to do and I can't tell them what to do so I really don't know how that's going to work it kind of violates doordash policy
That’s not entirely true. They can tell you what to do, there are just parameters. It’s a complicated topic, but I will say their level of oversight is starting to get more in the grey area.
The concern lies not only in the timing but also in the strategies that DoorDash is implementing, which are adding unnecessary steps to drivers workflow. Consider this, if you hastily approve everything without thoroughly reviewing it and a customer subsequently raises a complaint, that could result in immediate deactivation. This approach effectively grants DoorDash increased authority to dismiss drivers. They seem to want to treat us as employees, yet when it comes to compensation, we are classified as independent contractors. This duality is simply not sustainable.
At this point I say let them deactivate me. I’m doing my own thing from now on because otherwise this app isn’t worth it. I’ll let them deactivate me whenever they feel like it and milk whatever money can be made until then. Screw em.
It cam easily add a lot more time, because in my area, fast food employees take forever to see you up front, and even then they are purposely trying very hard NOT to look your direction. (mot places these days have NO ONE up front, just drive through and cooking areas, they have to leave their area.
Wendy’s told me they didn’t have time for that so I called dasher support and they canceled the order when I was at customers house and told me to keep the food. I was just letting them know the store refused to audit the food and that was all and the food was fine and I was at delivery address. I asked them next time what do I do and they said just to confirm anyways
Screw this! I have to use the drive thru a lot at night, no way am I going to waste time trying to do this crap. Inside restaurants are usually so busy you can barely get a staff member to help you get the order. No way in hell am I going to do this garbage!
Well then, you could get deactivated if you don't do it, your choice. Just another added task that you will get used to. I think this is mostly for restaurants that have a lot of complaints about missing items. A random audit doesn't really make sense. I don't like this either, seems like even if we do it we'll still get the blame for missing items. The restaurant will need to confirm they checked the items.
As a customer, if I received a bag of food that I could tell had been opened, I’d be reluctant to eat it. I’d definitely be requesting a refund because I don’t know what was done to the food after it was reopened.
The way I've seen it work in my market is that the employee opens the bag, items are confirmed and the employee bags it in a new bag and seals the bag so the customer wouldn't be able to tell the bag was tampered with. A couple merchants in my market, now that Doordash is asking for item audits, made the process easier by not sealing the bag until the order gets handed to the dasher.
I had something the other day to ask the restaurant to weigh the food on their smart scale to see if the order was correct. It made no sense to me. They're getting out of control with all these rules.
In my area I'm already having to take a photo of the location of an item when I am shopping. This slows me down, I also have to take a photo of the meat I choose for a customer and wait for them to approve it. Neither of these are paying me more. So no, I am not going to spend more time in a restaurant that is already packed , just to have them recheck the order without more pay.
It’s not against health codes. They’re telling you to give it back to the restaurant employees to check and rebag. But the fact that so many people are confused means a lot of drivers are probably going to open the bag themselves, and that is a problem.
@@TammyMcDonald-bh4zwIt clearly states that the Staff will open and verify the order. We as drivers are not certified to touch food and actually we are not certified to fill drinks as well. You have to be certified in your state in food and safety handling.
Starbucks use to always put the drinks on the counter and they would never put the drinks in the Bag until you say to them I'm here for an Uber order, then one person will say give us a few minutes to bag that and they never let you look at what kind of cookie their putting in the bag, Pete's coffee is always bagged and stapled closed 99% of the time.
This is a terrible idea. The staff will hate you and it's asking them and the Dasher to do too much. It requires you to hand your phone over to a restaurant staff person. That makes me nervous. They could tap on anything, potentially causing you to accept or decline an offer on another app by accident. Plus, you know they're going to do the bare minimum. They'll just say everything's in there. They will not open the bag and the Dasher will just check off the boxes to say everything's fine.
Dashers should be offered menu and hours of operation tasks separate from Deliveries. That way Dashers picking up orders can just focus on picking up and delivering orders. And Dashers confirming menus and hours of operation can focus just on those tasks.
I had to take pictures of a menu last night for the first time and the staff thought it was suspicious; rightfully so. DoorDash should be working with the restaurants for these things not the delivery drivers.
The best way(s) to deal with rude or terrible merchant staff is to: 01. Call Support if it's extremely bad (don't be a Karen). And/or 02. Leave the restaurant or store and throw up the middle finger when/where they can't see it.
from 70% to 80% acceptance rate, from 100 rolling deliveries to 150, removes dash now whenever you want even at plat, force everyone even plat to schedule, now prep and pack delivery order together, no more pay. unreal
Ugh. Problem is: if you PAY dashers to audit a restaurants orders, you provide an incentive to argue with staff because you now feel obligated to provide value to DD since they’re paying you. How does this benefit anyone? It upsets everyone. It’s not our job to audit a restaurant. In fact, it’s not DoorDash’s job to audit the restaurant. If DD would STOP allowing customers to blame dashers for inaccuracies, the problem would fall where it should. DD is TOO liberal with refunds for things not packed well. What happens if you and the staff audit and the customer STILL says (true or not), they were missing something. The incentive is misplaced. DD needs to make the restaurant pay back the customer. I’m just the middleman. I’m tired of feeling dumped on for lazy teenage fast food workers and/or dishonest dashers.
I can't see this going over well. I already get crazy looks from the staff at Jack-in-the-Box when I ask them to make sure the "2 tacos" are in the bag when that reminder comes up. I'm already pressing the bags closed better I can't imagine what's going to happen when it's going to be obvious to the customer that someone has peeled the bag open. I can't imagine the stupid looks we are going to get from restaurant staff.
Items should be checked by the mechant ONLY! If a merchant has a common recurrence of missing items, then Doordash needs to get on them and if they still have issues with it, then fine the merchants since DD has to refund those items, the merchant should be paying for that until they get it together again. I work at Dunkin for 2 years and we have to make sure everything is in the bag and I usually double check everything before we seal the bag. If they miss an item, is my fault, not the dasher. This is just going to lead to more confusion, time consuming for both parties, more confrontations between dashers and merchants. I dont like saying "is that all the items?" as it is, but i will if i have to, but I'm not going to ask a merchant to open any bag and check each item. As you said at the end, it should be an DD personnel that can go through different places throughout the country and do that. If they want dashers to do that, then it should be separate from the EBO and EBT. Even if they have dashers volunteered to be audit for a certain date or something and get higher than the normal hourly pay for it and they know that dash would be an audit dash would be a better approach. TLDR; i don't agree with the idea as i think it'll cause more issues than fix them. Merchants are responsible to make sure the order is correct BEFORE handing it to the customer. Add fines/fees to merchants that are repeated offenses. If they want to do audits, then DD cooperate can do them or have it volunteered for dashers to do that along with bonus pay.
What about picking up orders for grocery deliveries…they’re going to audit 50-100 items. Most restaurants in my area have sealed bags with receipts attached and items checked off. They’re not going to want to open bags and have to repack in a new bag so it will be sealed properly.
It’s possible they’ll take that into consideration when deciding what orders have this requirement, but I also wouldn’t put it past them to not operate that way either.
It it amazing to me that people are so worried about Covid but some merchants don’t even put the food container in a bag for delivery to begin with. We then leave those food containers on dirty, gross entry ways and front doors. This is so gross and unsanitary. DoorDash doesn’t really mandate good food delivery safety and proper order handling measures. Now they want us to audit the contents when it should be the merchant responsibility. I understand the frustration from the “didn’t receive item” customer refund request. This needs to start with proper training for merchant with DoorDash implementation team when they sign up for DoorDash. They should have a set standard for the delivery process including proper order prep, safety packaging, labeling orders and up to date dasher pick up processes. There is no set standard and every restaurant does it differently.
Toledo DD.. this is getting sad as we move towards the holidays and cold weather. Places don’t want to take the time and often get smart when you ask if it’s all there. The company wants you to fill drinks, check weight of pick up at certain locations, reduced suggested tip scale. Pushing product with the Tiers/ taking a lot out of delivery work for IC’s ie little or no freedom if you want to work the app. Risks vs Rewards increasing.
Finally! This will allow us to get paid properly! They have been paying us so little because they have been going by the customer is always right and restaurant is second right. Everything else fails on dasher. Customers say something is missing and they credit no questions asked. All that money can finally be paid properly. IF IT IS NOT, DASHERS WOULD BE WISE TO STRIKE. THERE ARE SO MANY OTHER GUG JOBS. NO NEED TO WORK EVEN MORE FOR DD OWNERS TO MAKE AS MUCH MONEY AS THIS WOULD FIX.
If they want to go that far then they need to pay dashers an extra amount. Also, are they notifying merchants that this is a new process? In my opinion if a certain restaurant has a higher percentage of “missing items” than the average over a certain length of time then doordash should be giving them a warning this is happening and to audit the order themselves prior to the dasher picking up the order because it is not the responsibility of the dasher to ensure the merchant has double checked that everything is in the order. I will often ask the merchant if a straw is included or sauces, etc but to be required to have a merchant open the back and do an itemized check off is ridiculous.
I would not recommend taking the responsibility of opening or filling out that form. I would always recommend saying that the store refused to open the bag. Put it on the store. You don’t wanna take the responsibility of something being missed and then then lowering your delivery score. Put it on the store. The store should always get the issues
If I ever get that on pay per order; I'll probably quit. I don't do pay by time. If you have to do that, you should have to take a picture of the employee holding the bag also, after they resealed it! Deliver a sloppy bag like the 1 you showed & the customer is going to think you were rifling thru their bag! In the past week, I've already had to add taking a photo of the shelf where I found the shopping item, with no pay. It's also always been ridiculous that it says we should check for items; the bagged are stapled or sealed, we can't check! Sometimes I do ask if stuff is in there, but that is insulting too; even though they do sometimes forget.
Has anyone noticed DD has been extremely slow sept and oct.? Im in chgo and cant believe how slow it has been! How much longer will DD be in business???
Sorry if you covered this, Mike, but you take so long to get to your points that I can't watch the whole video! My take is that DD should be sending this list of instructions to the restaurants. Then the manager can train their employees what to do before the seal up the bag. In my smaller community, it's not unusual for restaurants to have the order finished and taped/sealed up before I even get there. McDonald's and Chik-Fil-A quickly come to mind. And we're not getting paid extra for this, no way. And if we ARE getting paid extra, it will certainly be only a tiny amount. Getting paid indicates I have a choice whether or not to do this, and I choose not to. Too many customers are claiming they didn't get this item or that (even if they did) so this is yet another trick DD is trying to curb this. Not that I would ever do it, but there are drivers out there who dip into a bag and snag a portion of the order, so even if all the items are in the bag, there's no guarantee they'd all arrive to the customer's house.
In my market the new “scheduling” system is pretty much a ploy to make everyone on platinum when most orders are silver at best..yet they want 10 mil dashers..make it make sense when if you can’t schedule how you gonna have that astronomical number of dashers on the road
This is a process handcrafted by someone at DoorDash who has never spent a single minute using the platform as a driver. Further designed and approved by layers of management who've also never delivered an order. They could learn a thing or two from Toyota's Genchi Genbutsu process.
If they implement this in my area, my minimum dollars per mile payout will increase. I agree with you that it should be done internally or higher secret shoppers to do the auditing. I used to be a secret shopper
Given that an incorrect order frequently gets blamed on the dasher, and often results in a bad rating, I'm not really against it. Some of the fast food restaurants are scraping pretty close to the bottom of the barrel. Customers are getting more entitled as the doordash fees go up, and the rhetoric against the 'tipping culture' intensifies. That said, between doordash squeezing on one side, and the customers on the other, dashing is getting less worth the time by the day.
orders missing items is just a hazard and cost of doing business and a risk the customers assumes. It is DD job to hold merchant accountable, NOT the driver.
Door dash wants you to be responsible too so you can be penalized too. I think the merchant should have a checked list for each item included - why wait for this process that should be done by merchant originally. If bag is opened and resealed, customer will say you took things out! Bad, very bad, idea!
They better be enlightening the customer about this or give them option to select this because if a customer sees a bag that looks like that they will think somebody going through bag
All bags should be sealed shut, when the employee clicks on that the order is ready for pickup; their initials should be on there too, showing that they were the 1 that packaged the order; making it their responsibility to have gotten the order correct.
This has happened to me on both Saturday and Sunday. They just tell me all idems are in the bag. They are not willing to check the bags. This is crazy only more hassle on us.
Yeah they not going to like this and I’m not wasting time with merchants like that. The only time I will is when it say frequently missing. Like today I literally saw the girl at dunkin bag the order I’m picking up and forget the donuts as per the app frequently missing that’s as far as I go.
I think many dashers are just going to say something like they asked and mark it as done then go. If they aren’t paying for it, people aren’t going to do it. But in that respect, many people that are paid for a job, don’t do the job. I understand DoorDash wants accuracy to reduce refunds but this isn’t good for us. Customers that alert too many items are missing should be the ones penalized since in most cases, they lie about food even showing up.
Maybe merchants will stop sealing the bags until the contents are verified 🤷♀️ I would like to know if DD is informing merchants of this or just waiting to see what happens
They don't pay me enough to mess with that. I'm doing what I always have. Make a reasonable check like for drinks and stuff and check the receipt to make sure it lines up end of story. Staff at food places don't have time for that and will only refuse in most cases.
Guess who will get a lower rating after the deliveries? Drivers. Something I noticed yesterday during my deliveries is that the time window to deliver got shorter, doing by time and by offer
♥️Sounds like chaos getting ready to happen. Restaurants can be extremely busy sometimes coupled with that irate customers and overworked tired workers. This seems like a really bad idea.♥️
Watching the replay, are they out of their minds the restaurant just needs to get the act together, but then it makes it better for us if all the items are correct so the customer does not put it on us that it was our fault
It would be less of a hassle if the restaurant takes a photo of the food before they put it in the bag! My job is to deliver the food; not to make sure the employees are doing their job & getting the orders right!
The staff are not going to be willing to do this. I can see it now. Some of the bags are sealed, so are they going to be expected to break that seal open for us? Nothing is going to come of this.
6:20 it’s gotta be random. I’ve never delivered the wrong order. I get those stupid take a picture of the receipt at pickup that they send to the customer. I did verify with a customer that they receive the photo. I believe this is to weed out drivers. If we don’t do it they’ll eventually deactivate. It’s above and beyond and those who don’t do it are not committed to be taken advantage of. It’s psychological torture. 11:55 I did this once and after realized that I shouldn’t have. I’m teaching the algo that I’ll do whatever they ask. The menu picture is more beneficial to DD. Knowing that the prices have been raised at a particular store and that they can now add more up charge on hundred or thousands of orders is easily worth moving back $1 of the tips they stole from me.
I would rather keep photographing the receipts. Ever since covid, people are freaked out about any food being touched or looked at... breathed on. Heat is also lost from the food and I don't think that it's fair that dashers have to be responsible for the quality control. However, if the order is still getting prepared, we can ask the one preparing the bag to show us the items before they put them in the bag and seal it. Once it's sealed, I would have a very hard time with it being audited after that
The merchants will all know if they're in the program of having their bags randomly checked because they all get ratings too. It's just super annoying for the drivers. Yes they should give us more money for that.
They already did this briefly in my market last month. Nobody did this and it didn't last long. You just say yes everythings there and move on. What customer is going to want their food to arrive looking like it had been opened already and then sealed again?
So we have to go to chipotle when it’s packed and 5-10 other drivers also waiting on their orders and tell a busy employee that’s packing orders, “hey you forgot the burrito.” Yea not happening
Add time to the Dasher process??? When there’s so many Dashers bitching about sitting in parking lots for 45+ minutes without getting a single offer? What else are they going to be doing?
⚡Watch what happened when I tried accepting every Dasher offer for EIGHT hours: ua-cam.com/video/pkMO0H2a-zg/v-deo.html
Okay, copy and spread this far and wide for food delivery drivers. How about giving the delivery driver a mandatory .25 cents minimum per minute of order waiting times alongside of the original offer? If you have to wait more than just a pick up and go then you should be paid to wait for the order to be made ready for delivery. Meaning if you wait one minute extra time add .25 cents if you wait 4 minutes add $1.00....... wait 8 minutes? add $2.00 to the offer standard minimum. The longer we wait the more we get paid.....we are waiting for free and to our bottom line crashing further into poverty level. When they see what's really going on to the drivers they will correct the wait times either from the restaurant or delivery app offer timing. They already know we are waiting for free peeps!!!! If it's going to cost someone then it should not be the delivery drivers. Spread this thought and idea far and wide..... make it go viral!!!
This dasher item audit will be used for revenge 🤔all the times they kept saying can I see you hit the confirm button like Im going to steal it and they see me every day all day for the last 5 years 🤔 all the times everyone ignored me while my bag is right there🤔 food not ready it will be another 5 mins ended up being 20 more mins🤔 yeah I got nothing but time all day everyday day. But this would not be ok if they did this on any and every order that would blow my mind. Also they offer a .50 cent effort pay for asking them to check the items in northeast Ohio.
I would hazard a guess, DD is wanting to verify orders from customers who claim they are missing items a lot. So they can have some semblance of proof. Whatever the case, it's not our job. It should be an optional incentive with pay like menu photos.
Next step....dashers get a uniform to prepare...cook and bag the food😂😂😂😂
First, they have to lower the pay to $1.50... you're getting a little ahead there.
😂
Uniform? get out of here you caping 🧢
I will add my own next step , eat the customer food if its a low pay order
Dasher responsibility is only to bring purchase from A to B…anyone ask UPS to open packages to verify contents?
….. I can just see the underpaid staff looking at you like you lost your last marble 😂
How about when they tell you to hit the confirm button & then us dashers abruptly state: ...Hold on...we need you to open the bag, show me the items & Then & only then we can confirm! NOT GOOD! 😂
@@mattboland5221 I’m almost looking forward to this happening in a particular McDs. They are gonna explode :)
I had a couple times customers called me after delivery asking about the drink. It’s in the bag. I can’t open the bag. So I asked them once if the drink was in the bag. I didn’t even finish my sentence. “Everything is in the bag!” They walk away obviously upset with me.
Then there the Burger King. These workers will not even speak to me. All communication is physical. They do not speak. lol
I'm going to be like...I trust you. LOL
Then when items are missing you are deactivated because you said you checked it@@HangingWithMelissa
yeah that check mark box should be on the merchant side... our job is to deliver
Especially since bags are already sealed..taking pic of order at pu and receipt, now this...smh.
I'm not doing this. End of story.
No chance I'm doing this garbage. I cherry pick and deliver to a lot of the same people on the regular. I'm not messing up my flow to screw things up for the people who take care of me.
SAME
This would create unnecessary tension between the merchant and Dasher. The merchant may be inclined to permanently blocking the Dasher from the store.
What would showing the items to me do? I don't know their menu. I don't know what they're showing me. I don't care. I'm not being paid to care. And since I'M NOT AN EMPLOYEE, they can't make me.
The issue i have is doordash and ubereats both are starting to do stuff that makes it seem like we are employees instead of contractors.
I’m so tired of having to make drinks. Unrelated but related.
Im not making drinks F that!! I pick up I deliver.... I'll text or call if there's a replacement needed per the restaurant. I'm not checking anything!😂
My job is to deliver food. That’s it! As a full time plat dasher. I will be ignoring this. Check marking without checking idc. As for taking pictures of receipts I just take a pic of a black screen. Making our job 10x harder for no extra pay incentive
I can’t WAIT for me to get a McDonald’s order and they have to unseal all 6 stickers. Then check the items, then they realize they missed half of the order. Take another 10 minutes to wait for them to finish the order, then wait for them to reseal the bag. They probably forget I asmr them to check the bag, so I would have to ask another associate to get me the order. 😊
This is a good point that I don’t think he mentioned in the video and that I didn’t even think of. It’s bad enough if everything is there, but if it’s not that’s now adding more wait time, and more confusion among staff because that order has already been marked as completed on their end and they know have to go backwards in the flow and it could mess up their whole system. I really think we should all just refuse to go along with this. Just pretend you had them check and keep it moving.
Other option is restaurant doesn’t bag until the dasher arrives or the restaurant switches to other delivery apps.
You don’t see Amazon drivers opening the box to make sure the correct items are in the box before they deliver it.
What if the bags are sealed can you mark it sealed bag? This is a hot mess before it starts. Half the time the staff doesn’t even bother with engaging with us Dashers. I have enough issues with getting Wendy’s to weigh the bags as required. Now we tear the bag open and spot check their work and not get any more pay or time or a tip to get this customer on time.
Then we need to get a picture of the customer for the hand delivered orders, showing the compromised opened bag.
Yes I don’t see any issues with this at all😂
We should not be touching the food or items in any way whatsoever. This can put us in a bad situation for food contamination or other issues. I don’t want to be responsible for that and should not be. We are the delivery service, not quality control.
They’re saying you have to get the restaurant worker to open the bag, check the items and show you that they’re all there, replace them then reseal the bag. You’re still not supposed to touch the food. But I agree, this is a mess and won’t go well for anyone involved. As for me, I’m just going to say I did it. If I end up losing this gig app as a result so be it. They’re making it not worth it anymore anyway.
Yeah Amazon and restaurant food delivery two huge different things, when your a customer going to a restaurant to pick up your food, your going to check your order to insure you don't have to drive all the way back there, or at least if it's a constant error at the place your getting your food from, IT makes so much SENSE for this to happen bc store employees that are lazy are going to say the bag is sealed the dasher or driver can't open and check so it doesn't matter, you say doordash in overheats and stuff they refund these folks that don't get their correct orders so really they're losing out on a lot of money and that's more money we could get paid as drivers. It makes sense if you just think outside the box
By the way if anyone has additional info on that Wendy's SmartScale please send it to info@yourdrivermike.com. I'm doing some research on this for a live stream tomorrow and I found a few screenshots but want to ensure I have all the available screens.
I just had the audit prompt pop up to at Five Guys today during the lunch rush. The prompt to audit the order popped up and I attempted to review with the location employee. I showed him the new audit screen and tried to explain the new order review requirement procedure. He just blew if off and said it’s all in the bag I’m not unsealing it to recheck it, we are too busy. There was no option to say mark the employee refused or was too busy to audit the order. I could only proceed by checking the box next to each item as confirmed in the bag based on what the employee said. Now the issue is am I on the hook if the customer says they didn’t receive all their items? Can you see contract violation policy potentially issues for dashers?
As an independent contractor they can't tell me what to do and I can't tell them what to do so I really don't know how that's going to work it kind of violates doordash policy
That’s not entirely true. They can tell you what to do, there are just parameters. It’s a complicated topic, but I will say their level of oversight is starting to get more in the grey area.
The concern lies not only in the timing but also in the strategies that DoorDash is implementing, which are adding unnecessary steps to drivers workflow. Consider this, if you hastily approve everything without thoroughly reviewing it and a customer subsequently raises a complaint, that could result in immediate deactivation. This approach effectively grants DoorDash increased authority to dismiss drivers. They seem to want to treat us as employees, yet when it comes to compensation, we are classified as independent contractors. This duality is simply not sustainable.
At this point I say let them deactivate me. I’m doing my own thing from now on because otherwise this app isn’t worth it. I’ll let them deactivate me whenever they feel like it and milk whatever money can be made until then. Screw em.
Door dash just announced they will pay an extra 2 pennies for every item audit confirmed😂😂😂😂😂
It cam easily add a lot more time, because in my area, fast food employees take forever to see you up front, and even then they are purposely trying very hard NOT to look your direction. (mot places these days have NO ONE up front, just drive through and cooking areas, they have to leave their area.
What happens when the restaurant says no
Doordash will stop dashing for that company
Stay tuned maybe the restaurant issues the credit for missing items??not DD
@@lanthelys4507lol yeah right. They’ll just blame the dasher.
Wendy’s told me they didn’t have time for that so I called dasher support and they canceled the order when I was at customers house and told me to keep the food. I was just letting them know the store refused to audit the food and that was all and the food was fine and I was at delivery address. I asked them next time what do I do and they said just to confirm anyways
@@MrsConnieAragon Which is exactly what I intend to do if and when I see this silliness pop up on my screen.
What happens when the staff refuses. Now I have to call supports and take 45 minutes for 5 bucks
Just pretend they checked and move on.
The workflow gives you the option to say staff refused to open bag.
Screw this! I have to use the drive thru a lot at night, no way am I going to waste time trying to do this crap. Inside restaurants are usually so busy you can barely get a staff member to help you get the order. No way in hell am I going to do this garbage!
Well then, you could get deactivated if you don't do it, your choice. Just another added task that you will get used to. I think this is mostly for restaurants that have a lot of complaints about missing items. A random audit doesn't really make sense. I don't like this either, seems like even if we do it we'll still get the blame for missing items. The restaurant will need to confirm they checked the items.
As a customer, if I received a bag of food that I could tell had been opened, I’d be reluctant to eat it. I’d definitely be requesting a refund because I don’t know what was done to the food after it was reopened.
💯 !!!!
Before I started driving, I ordered a lot! Pre-Covid era.
I would be pissed if my bag arrived in that condition!
@@MileHiMilesI’ve never had this happen with UE in my market.
The way I've seen it work in my market is that the employee opens the bag, items are confirmed and the employee bags it in a new bag and seals the bag so the customer wouldn't be able to tell the bag was tampered with. A couple merchants in my market, now that Doordash is asking for item audits, made the process easier by not sealing the bag until the order gets handed to the dasher.
I had something the other day to ask the restaurant to weigh the food on their smart scale to see if the order was correct. It made no sense to me. They're getting out of control with all these rules.
In my area I'm already having to take a photo of the location of an item when I am shopping. This slows me down, I also have to take a photo of the meat I choose for a customer and wait for them to approve it. Neither of these are paying me more. So no, I am not going to spend more time in a restaurant that is already packed , just to have them recheck the order without more pay.
also have to weigh most of the fruits & vegetables & type in the weight, plus type in the weight on the meat packages.
Customers don't want their food tampered with. This is unsanitary and probably against health codes.
It’s not against health codes. They’re telling you to give it back to the restaurant employees to check and rebag. But the fact that so many people are confused means a lot of drivers are probably going to open the bag themselves, and that is a problem.
Those bags are secured I’m not opening it
Me either!
@@TammyMcDonald-bh4zwIt clearly states that the Staff will open and verify the order. We as drivers are not certified to touch food and actually we are not certified to fill drinks as well. You have to be certified in your state in food and safety handling.
This idea will tank as quickly as their In Home Delivery and Laundry task ideas.
The stores will start waiting for the Dasher to arrive and then show you each item asa they fill the order.
They’ll probably also wait till you arrive to even start making it
Starbucks use to always put the drinks on the counter and they would never put the drinks in the Bag until you say to them I'm here for an Uber order, then one person will say give us a few minutes to bag that and they never let you look at what kind of cookie their putting in the bag, Pete's coffee is always bagged and stapled closed 99% of the time.
Most restaurants aren't going to do this.
Dasher walks in the merchant store and says “ hand it to me “
Simple
This is impossible with any national restaurant chain such as McDonald's and Taco Bell. And ask a family member at a restaurant? It will never happen.
Why am "I" a delivery driver doing this
This is a terrible idea. The staff will hate you and it's asking them and the Dasher to do too much.
It requires you to hand your phone over to a restaurant staff person. That makes me nervous. They could tap on anything, potentially causing you to accept or decline an offer on another app by accident.
Plus, you know they're going to do the bare minimum. They'll just say everything's in there. They will not open the bag and the Dasher will just check off the boxes to say everything's fine.
It could take a lot of extra time if the restaurant is busy or any of the fast food restaurants that no longer have people working at the couner
You are great!! Didn’t get those orders yet . Thank you for letting me know .
What page is this on in the Book Of Bad Ideas? Just curious.
Just check it off and be on your way who's going to know
I assume if enough customers complain that items are missing from your orders frequently, then you can be deactivated.
@@TimIsTravelingNowyep, that’s the problem ultimately. They’re putting the onus on us by making the restaurant show us that the items are there.
Good video! Subbed! Your energy so calming bro
I agree! Our pay and responsibilities are to only pick up and deliver.. unless the customer tips for the added audit check
My other worry about this is lets say they are missing an item that needs to get cooked and now you have to wait way longer and no extra pay😮
If your order says continue with pickup, then you will have to take pic of receipt. So you know in advance before you put in your hotbag
Dashers should be offered menu and hours of operation tasks separate from Deliveries. That way Dashers picking up orders can just focus on picking up and delivering orders. And Dashers confirming menus and hours of operation can focus just on those tasks.
I had to take pictures of a menu last night for the first time and the staff thought it was suspicious; rightfully so. DoorDash should be working with the restaurants for these things not the delivery drivers.
The best way(s) to deal with rude or terrible merchant staff is to:
01. Call Support if it's extremely bad (don't be a Karen).
And/or
02. Leave the restaurant or store and throw up the middle finger when/where they can't see it.
from 70% to 80% acceptance rate, from 100 rolling deliveries to 150, removes dash now whenever you want even at plat, force everyone even plat to schedule, now prep and pack delivery order together, no more pay. unreal
Ugh. Problem is: if you PAY dashers to audit a restaurants orders, you provide an incentive to argue with staff because you now feel obligated to provide value to DD since they’re paying you. How does this benefit anyone? It upsets everyone. It’s not our job to audit a restaurant. In fact, it’s not DoorDash’s job to audit the restaurant. If DD would STOP allowing customers to blame dashers for inaccuracies, the problem would fall where it should. DD is TOO liberal with refunds for things not packed well. What happens if you and the staff audit and the customer STILL says (true or not), they were missing something. The incentive is misplaced. DD needs to make the restaurant pay back the customer. I’m just the middleman. I’m tired of feeling dumped on for lazy teenage fast food workers and/or dishonest dashers.
I can't see this going over well. I already get crazy looks from the staff at Jack-in-the-Box when I ask them to make sure the "2 tacos" are in the bag when that reminder comes up. I'm already pressing the bags closed better I can't imagine what's going to happen when it's going to be obvious to the customer that someone has peeled the bag open. I can't imagine the stupid looks we are going to get from restaurant staff.
Items should be checked by the mechant ONLY! If a merchant has a common recurrence of missing items, then Doordash needs to get on them and if they still have issues with it, then fine the merchants since DD has to refund those items, the merchant should be paying for that until they get it together again. I work at Dunkin for 2 years and we have to make sure everything is in the bag and I usually double check everything before we seal the bag. If they miss an item, is my fault, not the dasher. This is just going to lead to more confusion, time consuming for both parties, more confrontations between dashers and merchants.
I dont like saying "is that all the items?" as it is, but i will if i have to, but I'm not going to ask a merchant to open any bag and check each item. As you said at the end, it should be an DD personnel that can go through different places throughout the country and do that. If they want dashers to do that, then it should be separate from the EBO and EBT. Even if they have dashers volunteered to be audit for a certain date or something and get higher than the normal hourly pay for it and they know that dash would be an audit dash would be a better approach.
TLDR; i don't agree with the idea as i think it'll cause more issues than fix them. Merchants are responsible to make sure the order is correct BEFORE handing it to the customer. Add fines/fees to merchants that are repeated offenses. If they want to do audits, then DD cooperate can do them or have it volunteered for dashers to do that along with bonus pay.
What about picking up orders for grocery deliveries…they’re going to audit 50-100 items.
Most restaurants in my area have sealed bags with receipts attached and items checked off. They’re not going to want to open bags and have to repack in a new bag so it will be sealed properly.
It’s possible they’ll take that into consideration when deciding what orders have this requirement, but I also wouldn’t put it past them to not operate that way either.
It it amazing to me that people are so worried about Covid but some merchants don’t even put the food container in a bag for delivery to begin with. We then leave those food containers on dirty, gross entry ways and front doors. This is so gross and unsanitary. DoorDash doesn’t really mandate good food delivery safety and proper order handling measures. Now they want us to audit the contents when it should be the merchant responsibility. I understand the frustration from the “didn’t receive item” customer refund request. This needs to start with proper training for merchant with DoorDash implementation team when they sign up for DoorDash. They should have a set standard for the delivery process including proper order prep, safety packaging, labeling orders and up to date dasher pick up processes. There is no set standard and every restaurant does it differently.
In KY, where I dash, it is blatantly ILLEGAL for a Dasher to open the food. DoorDash can NOT instruct a Ky Dasher to break the law.
Toledo DD.. this is getting sad as we move towards the holidays and cold weather. Places don’t want to take the time and often get smart when you ask if it’s all there. The company wants you to fill drinks, check weight of pick up at certain locations, reduced suggested tip scale. Pushing product with the Tiers/ taking a lot out of delivery work for IC’s ie little or no freedom if you want to work the app. Risks vs Rewards increasing.
Finally! This will allow us to get paid properly! They have been paying us so little because they have been going by the customer is always right and restaurant is second right. Everything else fails on dasher. Customers say something is missing and they credit no questions asked. All that money can finally be paid properly. IF IT IS NOT, DASHERS WOULD BE WISE TO STRIKE. THERE ARE SO MANY OTHER GUG JOBS. NO NEED TO WORK EVEN MORE FOR DD OWNERS TO MAKE AS MUCH MONEY AS THIS WOULD FIX.
If they want to go that far then they need to pay dashers an extra amount. Also, are they notifying merchants that this is a new process? In my opinion if a certain restaurant has a higher percentage of “missing items” than the average over a certain length of time then doordash should be giving them a warning this is happening and to audit the order themselves prior to the dasher picking up the order because it is not the responsibility of the dasher to ensure the merchant has double checked that everything is in the order. I will often ask the merchant if a straw is included or sauces, etc but to be required to have a merchant open the back and do an itemized check off is ridiculous.
I had this happen tonight at Chick-fil-A. The staff member laughed at me and said get outta here. (Joking I hope)
I would not recommend taking the responsibility of opening or filling out that form. I would always recommend saying that the store refused to open the bag. Put it on the store. You don’t wanna take the responsibility of something being missed and then then lowering your delivery score. Put it on the store. The store should always get the issues
Is that an option or would you have to call support each time?
If I ever get that on pay per order; I'll probably quit. I don't do pay by time. If you have to do that, you should have to take a picture of the employee holding the bag also, after they resealed it! Deliver a sloppy bag like the 1 you showed & the customer is going to think you were rifling thru their bag! In the past week, I've already had to add taking a photo of the shelf where I found the shopping item, with no pay. It's also always been ridiculous that it says we should check for items; the bagged are stapled or sealed, we can't check! Sometimes I do ask if stuff is in there, but that is insulting too; even though they do sometimes forget.
If you don’t do this I feel like when I customer says item is missing you’ll get a violation since you “confirmed it” with the staff….. 😅
Yep
Has anyone noticed DD has been extremely slow sept and oct.? Im in chgo and cant believe how slow it has been! How much longer will DD be in business???
Sorry if you covered this, Mike, but you take so long to get to your points that I can't watch the whole video! My take is that DD should be sending this list of instructions to the restaurants. Then the manager can train their employees what to do before the seal up the bag. In my smaller community, it's not unusual for restaurants to have the order finished and taped/sealed up before I even get there. McDonald's and Chik-Fil-A quickly come to mind. And we're not getting paid extra for this, no way. And if we ARE getting paid extra, it will certainly be only a tiny amount. Getting paid indicates I have a choice whether or not to do this, and I choose not to.
Too many customers are claiming they didn't get this item or that (even if they did) so this is yet another trick DD is trying to curb this. Not that I would ever do it, but there are drivers out there who dip into a bag and snag a portion of the order, so even if all the items are in the bag, there's no guarantee they'd all arrive to the customer's house.
If I’m faced with this I will take photos of the process to let the customer know why their order is trashed
In my market the new “scheduling” system is pretty much a ploy to make everyone on platinum when most orders are silver at best..yet they want 10 mil dashers..make it make sense when if you can’t schedule how you gonna have that astronomical number of dashers on the road
This is a process handcrafted by someone at DoorDash who has never spent a single minute using the platform as a driver. Further designed and approved by layers of management who've also never delivered an order. They could learn a thing or two from Toyota's Genchi Genbutsu process.
Here in Buffalo NY Doordash gave Burger King and taco bell scales to weigh the complete order to confirm all items are there
If they implement this in my area, my minimum dollars per mile payout will increase.
I agree with you that it should be done internally or higher secret shoppers to do the auditing. I used to be a secret shopper
Wendy's started putting orders on a scale to make sure everything is correct. I will get a notification that it's ready.
Given that an incorrect order frequently gets blamed on the dasher, and often results in a bad rating, I'm not really against it. Some of the fast food restaurants are scraping pretty close to the bottom of the barrel.
Customers are getting more entitled as the doordash fees go up, and the rhetoric against the 'tipping culture' intensifies.
That said, between doordash squeezing on one side, and the customers on the other, dashing is getting less worth the time by the day.
orders missing items is just a hazard and cost of doing business and a risk the customers assumes. It is DD job to hold merchant accountable, NOT the driver.
I would prefer this, especially if it’s extra pay, it’s embarrassing having to deal with a pissed off customers when it’s not your fault.
Door dash wants you to be responsible too so you can be penalized too. I think the merchant should have a checked list for each item included - why wait for this process that should be done by merchant originally.
If bag is opened and resealed, customer will say you took things out!
Bad, very bad, idea!
They better be enlightening the customer about this or give them option to select this because if a customer sees a bag that looks like that they will think somebody going through bag
lol no way in hell am I doing this. Can you imagine the look you will get from the staff and other customers waiting in line
All bags should be sealed shut, when the employee clicks on that the order is ready for pickup; their initials should be on there too, showing that they were the 1 that packaged the order; making it their responsibility to have gotten the order correct.
This has happened to me on both Saturday and Sunday. They just tell me all idems are in the bag. They are not willing to check the bags. This is crazy only more hassle on us.
Are you kidding can you imagine when restaurants are busy
Yeah they not going to like this and I’m not wasting time with merchants like that. The only time I will is when it say frequently missing. Like today I literally saw the girl at dunkin bag the order I’m picking up and forget the donuts as per the app frequently missing that’s as far as I go.
Nofreaking way. No restaurant is going to stop during a heavy rush period to do this. What happens if they say no?
Gonna have to remove mustard n Mayo from some burgers😂😂😂😂
I think many dashers are just going to say something like they asked and mark it as done then go. If they aren’t paying for it, people aren’t going to do it. But in that respect, many people that are paid for a job, don’t do the job. I understand DoorDash wants accuracy to reduce refunds but this isn’t good for us. Customers that alert too many items are missing should be the ones penalized since in most cases, they lie about food even showing up.
Maybe merchants will stop sealing the bags until the contents are verified 🤷♀️
I would like to know if DD is informing merchants of this or just waiting to see what happens
Next we gonna have to check if the customers burger has tomatoes pickles mayo mustard and a beef patty
They don't pay me enough to mess with that. I'm doing what I always have. Make a reasonable check like for drinks and stuff and check the receipt to make sure it lines up end of story. Staff at food places don't have time for that and will only refuse in most cases.
Guess who will get a lower rating after the deliveries? Drivers. Something I noticed yesterday during my deliveries is that the time window to deliver got shorter, doing by time and by offer
♥️Sounds like chaos getting ready to happen. Restaurants can be extremely busy sometimes coupled with that irate customers and overworked tired workers. This seems like a really bad idea.♥️
Watching the replay, are they out of their minds the restaurant just needs to get the act together, but then it makes it better for us if all the items are correct so the customer does not put it on us that it was our fault
It would be less of a hassle if the restaurant takes a photo of the food before they put it in the bag! My job is to deliver the food; not to make sure the employees are doing their job & getting the orders right!
This is transparently DoorDash trying to shift a responsibility that should be the restaurant’s onto the driver.
If it’s only on EBT well yes please review contents I have all the time in the world, no rush please.
The staff are not going to be willing to do this. I can see it now. Some of the bags are sealed, so are they going to be expected to break that seal open for us? Nothing is going to come of this.
6:20 it’s gotta be random. I’ve never delivered the wrong order. I get those stupid take a picture of the receipt at pickup that they send to the customer. I did verify with a customer that they receive the photo.
I believe this is to weed out drivers. If we don’t do it they’ll eventually deactivate. It’s above and beyond and those who don’t do it are not committed to be taken advantage of. It’s psychological torture.
11:55 I did this once and after realized that I shouldn’t have. I’m teaching the algo that I’ll do whatever they ask. The menu picture is more beneficial to DD. Knowing that the prices have been raised at a particular store and that they can now add more up charge on hundred or thousands of orders is easily worth moving back $1 of the tips they stole from me.
I would rather keep photographing the receipts. Ever since covid, people are freaked out about any food being touched or looked at... breathed on. Heat is also lost from the food and I don't think that it's fair that dashers have to be responsible for the quality control. However, if the order is still getting prepared, we can ask the one preparing the bag to show us the items before they put them in the bag and seal it. Once it's sealed, I would have a very hard time with it being audited after that
I'm not going to ask them to show me the food before they put it in the bag either!
The merchants will all know if they're in the program of having their bags randomly checked because they all get ratings too. It's just super annoying for the drivers. Yes they should give us more money for that.
But will the individual random employees you’re dealing with on any given night? And will they care?
What next - customer ordered no mayonnaise, can you please peel the crown off that bun to check for me?
They already did this briefly in my market last month. Nobody did this and it didn't last long. You just say yes everythings there and move on. What customer is going to want their food to arrive looking like it had been opened already and then sealed again?
I imagine this is more to curb fraud than satisfying the customers. I’d like to see the stats on how often orders are reported as wrong.
I work both sides. I'm a dasher on weekdays and a server on weekends. I can see problems arising during restaurant peak hours.
So we have to go to chipotle when it’s packed and 5-10 other drivers also waiting on their orders and tell a busy employee that’s packing orders, “hey you forgot the burrito.” Yea not happening
If I did this at any of the restaurants I pick up from.....I know they will fully ignore me next time I show up for a pick up.
The receipt pic requirement pops up as soon as you hit confirm pickup which should be done before walking out of a location anyway
Add time to the Dasher process???
When there’s so many Dashers bitching about sitting in parking lots for 45+ minutes without getting a single offer?
What else are they going to be doing?