David Schmaier, Salesforce | Dreamforce 2024

Dreamforce 2024 is live from the NYSE, with David Schmaier, president and chief product officer at Salesforce, and George Gilbert, data guru-in-chief, discussing Agentforce. Agentforce aims to simplify AI integration for businesses, offering pre-built agents that can be turned on in hours. The platform leverages Salesforce's data cloud to unify and harmonize data, powering AI agents to enhance customer experiences. With over 200,000 customers, Salesforce is evolving into a platform for agents, allowing others to build and inject agents into applications. Salesforce embraces a platform-centric approach, enabling customers to have choices in how agents are built. The company is focused on simplifying AI for competitive advantage, targeting CEOs and CIOs to drive strategic implementations with Agentforce. The goal is to offer a hybrid application and cloud platform that empowers businesses to leverage AI efficiently and effectively, without the need for extensive AI expertise. Salesforce aims to make AI adoption easy with low-code and no-code options, showcasing the simplicity of extending and customizing agents for specific business needs. Ensemble RAG techniques and merging structured and unstructured data are also highlighted as key strategies. Acquiring Own Company aligns with the strategy of protecting data, crucial for AI operations. The belief that data is the new gold drives the efforts to mine, harmonize, and unify data, with archival and backup solutions being integral. In the evolving market, capturing value involves organizing expertise and fine-tuning models based on vast amounts of data, as well as delivering industry-specific AI solutions. The potential for small and domain-specific models to drive future innovation is also recognized. The discussion on SLMs (small language models) and their impact on future developments points towards exciting prospects for the industry.
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