Had a very bad experience with swt trains when my mum was alive who was wheelchair bound. Normally we booked assistance travelling from Waterloo to Southampton. It was hit and miss if we got the help once we didn't book no trouble from London but coming back from Southampton train 15 minutes late pulling in2 Waterloo guard announced sorry 4 the 10 minute delay this was due to a wheelchair person not booking assistance.
I have had mixed luck with booked assistance. Sometimes it worked fine, other times it went very wrong. More recently I have been going without booking and just allowing a bit of extra time instead. Bit concerning they would make a passenger announcement blaming you for the delay as it opens you up to abuse from other passengers!
Had a very bad experience with swt trains when my mum was alive who was wheelchair bound. Normally we booked assistance travelling from Waterloo to Southampton. It was hit and miss if we got the help once we didn't book no trouble from London but coming back from Southampton train 15 minutes late pulling in2 Waterloo guard announced sorry 4 the 10 minute delay this was due to a wheelchair person not booking assistance.
I have had mixed luck with booked assistance. Sometimes it worked fine, other times it went very wrong. More recently I have been going without booking and just allowing a bit of extra time instead.
Bit concerning they would make a passenger announcement blaming you for the delay as it opens you up to abuse from other passengers!