Thank you! Great instructions! Luckily I didn't need to replace the pump because I found a piece of popsicle stick stuck in the pump itself and now everything is working as it should. As a woman, I sure appreciate when people like you post videos of how to fix something. It's satisfying to be able to repair something myself. My husband has enough to worry about for work so it was nice that I could take one more thing off his plate.
I couldn't wait for my husband or anyone else to come and fix my 13 year old Maytag Neptune, so I followed your instructions and YAY! it works! I was lucky - I found an old piece of wiry metal that wedged itself between the black rubber thing and the impeller, preventing it from spinning. I thought it might not work afterwards and need a new pump, but no, it works after removing the metal. Much wringing of hands and praying before attaching the black hoses and trying it out - but success! Nothing leaks! Thank you for your very clear video, I played some spots over and over.
Thanks! Good video. Hey, you DO NOT actually need the shop vac. Once you get the soaking wet clothes out, scoop out as much water as you can using a cottage cheese container or something similar. That will make the machine light enough to pivot out away from the wall and access the back panel. There's one 1/4 inch nut holding on a plate where the drain hose comes out. Remove that panel, and that will allow you to place the hose flat on the floor so you can simply drain the washer into the floor drain. (CAUTION! This only works if your laundry room DOES have a floor drain!)
My Neptune is very loud during the draining. I can hear it throughout my entire house when it is draining. So I just bought the new pump. I do not want to buy a new washing machine as everyone I know who has bought newer machines complains about the quality. My Neptune does a fantastic job keeping the clothes clean since 1999 and been well maintained and always keep it clean and always let it air out after it is done. Looks easy enough :)
Excellent video, thanks so much for the help. My setup had one hose clamp and one squeeze clamp - and of course, the squeeze clamp was on the front side of the rubber boot, and was a pain to get off. But other than that, this vid was perfect and extra helpful. :)
I found that the pump motor can be dis assembled and cleaned. 4:30 Inside motor was gunked up. Bearing and shaft were not broken. Cleared and cleaned all this out. Re assemble. Great results. Works great now.
This was a very informative video. I do not agree with putting anti-seize on rubber components. It’s not designed for that and can potentially cause o-ring failure. anti-seize is designed to prevent metal surfaces from bonding together it is NOT a lubricant for moving surfaces. Now that being said I thought it was a very good video with LOTS of useful info.
I bought my pump from amazon, my washer took this pump -Whirlpool 25001052 Pump Assembly for Washer- was about $70. Be sure to do some checking and make sure you're getting the right part, there are some differences depending on options that your washer has.
Very little slop and no sign of wear, but when I pulled out the shaft there was a very strange layer of stuff on a lot of the walls that are outside of the pump housing.. It's almost like a very thin layer of dried putty. Any idea what that might be??? And would it have affected the working of the pump? Oh, and there was also water.
WP25001052 is the part number, that is the motor and white plastic housing. I think full price on those is about $130 but you can find them for less (around $80) by searching online.
My first time using a front load washer. A used one . I don't have an overflow of water in the drum, but after washing and taking my clothes out, I will spin the drum and I hear water inside the drum but it's not visible. Is this normal?
Yeah, pretty typical to have a little water still in there, for that reason, most folks will leave the door slightly open to allow it to air out. If I remember correctly, at start up, the machine briefly does a very short drain cycle to pump out any excess water before starting a new cycle.
Hi, Is there any oder configuration not having the pressure switch directly over the pump assembly? I also seen some Neptune washers with recirculation pump! That’s pretty interesting to see different varieties of Neptune :)
How long have you had this washer for? I just bought a Neptune MAH5500bww. for $80. couple days ago. It's in operating condition. Is this washer any good?
My Maytag drain pump connector is different than what's in your video. 2 separate connectors that slide in side by side, one white wire and one black. Add to that the connectors for my replacement are on the other side of the drain pump than the original. I've got the drain pump installed, but I've been searching the internet to verify that these wire are connected properly before I light it up. Any thoughts?
I have a maytag Neptune but it's the stackable washer and dryer.. would it be the same on pump?? Because someone came to check it out ant it would cost me 300 to fix it and said the drain pump cost 180
Richard Severtson there is usually a screen in-line somewhere in the drain hose before the pump. They are usually full of coins and hair, be sure to clean it out!
I just put a new pump assembly in and now I get a nd code.. not draining. Maybe a defective part? Everything is hooked back up correctly. I did the spin cycle and still no draining, I did a normal cycle, still no drain. I turned it off and did a restart, still nothing. I unplugged it and let it sit with no power for approx 10 min, plugged back in and still no drain. Anything else I can try? Thanks.
Hey Lee Sires, check the comment I left for Mike today, sounds like you're both in the same boat... Please post an update if you find a solution so others can benefit!
I found his post. He is talking about running in service mode. I have not tried that. I wonder how you kick it in 'service mode'. Anyway great video and I appreciate you sharing it. Lol, I have a fluke meter, but sorry to say I know nothing about a fluke meter except church house voltage.
Since the new pump did not fix drain problem (wife thinks it was an inlet valve or timer problem) you have to slam the door to shut it, it has mold on the door gasket that won't come off, I think it's time to get a new basic front load washing machine. Yep, I've been beaten. Great advice on the wet vac, btw.
In a way, yes - but there are other things that could cause that. If the pump isn't working, the washer will still be full of water, and therefore won't go into it's spin cycle... Run a cycle and watch it closely, wait for it to go into it's drain cycle and gently lift the drain hose out of the wall drain. Is there a significant amount of water being pumped out or is it just a trickle? Does the pump sound rough/noisy? You should be able to trouble shoot it a bit further to determine if the pump is working properly or not. Also, it's not terribly difficult to remove the drain pump, if you're unable to determine good/bad through trouble shooting, you might want to just pull the pump and check it out.
Aaarrggg.. you don't want to seal this pump up. If you do, it will not be able to cool itself and bearings (plastic one) will melt and wobble i.e. stop working!
Hi, i replaced the water pump in my Maytag Neptune and it still does not drain. I was able to test everything else in "Service Mode" the only thing that does not work in pumping the water out. when i test it it seems like no electricity is getting to it, however everything else in the circuitboard seems ok. any suggestions?
Mike Valverde - I'm not a service tech, but since its the only function that isn't working, I would trace the wires from the pump back to the circuit board to see if any have rubbed somewhere and worn through the insulation and grounded out. It's also possible that one of the wires came unplugged at the board... If you find a cause or a solution please post here so others might benefit! Best wishes!
Hey Juan Encinas, Sorry but I really have no idea if that would be possible or not... You might try contacting a local repair shop and see what they think. Hope it works out for ya!
Tanks i'm gona try that because some days ago my washers begin to stop in the middle of a cycle and beging to make beep sounds and if i try to push the buttons it doesn`t do anything like freeze. Anyways thank you.
Juan Encinas it sounds like it might be the timer, from what I've heard it's not uncommon for them to start having problems. Often times just the timer needs to be replaced to fix it. 👍
Thank you! Great instructions! Luckily I didn't need to replace the pump because I found a piece of popsicle stick stuck in the pump itself and now everything is working as it should. As a woman, I sure appreciate when people like you post videos of how to fix something. It's satisfying to be able to repair something myself. My husband has enough to worry about for work so it was nice that I could take one more thing off his plate.
Me too. I found the pump to be gummed up with debris. Cleaned it. Reassembled. Good as new.
I couldn't wait for my husband or anyone else to come and fix my 13 year old Maytag Neptune, so I followed your instructions and YAY! it works! I was lucky - I found an old piece of wiry metal that wedged itself between the black rubber thing and the impeller, preventing it from spinning. I thought it might not work afterwards and need a new pump, but no, it works after removing the metal. Much wringing of hands and praying before attaching the black hoses and trying it out - but success! Nothing leaks! Thank you for your very clear video, I played some spots over and over.
Awesome! UA-cam is a great tool!
Thank you so much. My son and i were able to fix the washer!!!! I hope and your family will always be blessed!!!
Excellent, glad to help!
Thanks! Good video.
Hey, you DO NOT actually need the shop vac. Once you get the soaking wet clothes out, scoop out as much water as you can using a cottage cheese container or something similar. That will make the machine light enough to pivot out away from the wall and access the back panel. There's one 1/4 inch nut holding on a plate where the drain hose comes out. Remove that panel, and that will allow you to place the hose flat on the floor so you can simply drain the washer into the floor drain. (CAUTION! This only works if your laundry room DOES have a floor drain!)
great video, saves a lot of time and money. everything was right on and the replacement of the pump motor was fast and simple. Thanks
Great video! The motor can be found on Amazon for less than 30 US delivered. My old Neptune is draining well now.
My Neptune is very loud during the draining. I can hear it throughout my entire house when it is draining. So I just bought the new pump. I do not want to buy a new washing machine as everyone I know who has bought newer machines complains about the quality. My Neptune does a fantastic job keeping the clothes clean since 1999 and been well maintained and always keep it clean and always let it air out after it is done. Looks easy enough :)
Thank you sooo much for making this video! I just fixed my washer!!! In my case the pump was just clogged, so all I spent was 10 bucks on grease!!
Thank you for the great Shop Vac Idea, worked great, saved me at least 2 gallons of water on the floor. Nice work!
Great idea, I wished I would have done it but....I ended up with some water on the floor. I put towels around washer and that worked
Thank you. I just pulled out a rock the size of a quarter & it’s draining again! You saved me money!!!
Thanks for the video - hubby replaced our pump and washer is back in action!
thank you! i followed your directions exactly and it’s working!
Thanks, man. I appreciate this. Pretty cut and dry but you added a few hints that worked really well. Be safe!
Excellent video, thanks so much for the help. My setup had one hose clamp and one squeeze clamp - and of course, the squeeze clamp was on the front side of the rubber boot, and was a pain to get off. But other than that, this vid was perfect and extra helpful. :)
Thanks for all the great comments! I'm glad the video has helped so many!
knucklhedbbq I wish I knew what tools I needed though. A list would have been nice. Would you tell me please?
Thank you for this. i was trying to unscrew the one side of the pump that looks like it is threaded.
I found that the pump motor can be dis assembled and cleaned. 4:30 Inside motor was gunked up. Bearing and shaft were not broken. Cleared and cleaned all this out. Re assemble. Great results. Works great now.
Thanks for posting. I just fixed my washer Sala like this one. There is debris inside the pump nom machine working fine.
This was a very informative video.
I do not agree with putting anti-seize on rubber components. It’s not designed for that and can potentially cause o-ring failure. anti-seize is designed to prevent metal surfaces from bonding together it is NOT a lubricant for moving surfaces.
Now that being said I thought it was a very good video with LOTS of useful info.
Thanks man just what I was looking for
I bought my pump from amazon, my washer took this pump -Whirlpool 25001052 Pump Assembly for Washer- was about $70. Be sure to do some checking and make sure you're getting the right part, there are some differences depending on options that your washer has.
..Good job...Great descriptions and explanation ...Thanx
Very little slop and no sign of wear, but when I pulled out the shaft there was a very strange layer of stuff on a lot of the walls that are outside of the pump housing.. It's almost like a very thin layer of dried putty.
Any idea what that might be??? And would it have affected the working of the pump? Oh, and there was also water.
Great Video! Thank you so much. This video save me a lot of time and money.
incredible detail!! Thanks for the instruction.
So like thanks, yes the pump is making lots of noise so we are going to order one soon. Thumbs up!!!
Thank you!!
what is the part number and what did it cost? GREAT VIDEO BROTHER!!!
WP25001052 is the part number, that is the motor and white plastic housing. I think full price on those is about $130 but you can find them for less (around $80) by searching online.
Thanks so much this video really help me a lot
Very good video lots of detail
The plastic propeller end is broken. What is that called ?
Could that be a problem ?
My first time using a front load washer. A used one . I don't have an overflow of water in the drum, but after washing and taking my clothes out, I will spin the drum and I hear water inside the drum but it's not visible. Is this normal?
Yeah, pretty typical to have a little water still in there, for that reason, most folks will leave the door slightly open to allow it to air out. If I remember correctly, at start up, the machine briefly does a very short drain cycle to pump out any excess water before starting a new cycle.
Thank you so much for your help!!!!
THANK YOU!!!!!!!
Thank you. Where did you get your replacement ?
A M A Z O N!
Hi, Is there any oder configuration not having the pressure switch directly over the pump assembly? I also seen some Neptune washers with recirculation pump! That’s pretty interesting to see different varieties of Neptune :)
How long have you had this washer for? I just bought a Neptune MAH5500bww. for $80. couple days ago. It's in operating condition. Is this washer any good?
great video
Good video. Thanks for posting!
My has a fl and do code that appears. Some water remains in washer it started making a crackling noise?
How did you get the water out
Take the wet clothes out first and then use a shop vac to suck it out thru the drain hose... The video @ 1:34 shows how, have fun! 🤪
Is there a reset on the motor itself
My Maytag drain pump connector is different than what's in your video. 2 separate connectors that slide in side by side, one white wire and one black. Add to that the connectors for my replacement are on the other side of the drain pump than the original. I've got the drain pump installed, but I've been searching the internet to verify that these wire are connected properly before I light it up. Any thoughts?
How much did the pump assembly cost?
I have a maytag Neptune but it's the stackable washer and dryer.. would it be the same on pump?? Because someone came to check it out ant it would cost me 300 to fix it and said the drain pump cost 180
Joseline Munoz possibly, the best thing to do is find the model # off your washer and Google " drain pump assembly"
Where did you buy pump? How much?
Great video! Question: is there a debris filter in this pump?
Richard Severtson there is usually a screen in-line somewhere in the drain hose before the pump. They are usually full of coins and hair, be sure to clean it out!
Thank you so much
So I have part number 62902090 ppgf30 and nothing pops up to be maytag neptune motor pump. Could I use another motor but different part number ?
I just put a new pump assembly in and now I get a nd code.. not draining. Maybe a defective part? Everything is hooked back up correctly. I did the spin cycle and still no draining, I did a normal cycle, still no drain. I turned it off and did a restart, still nothing. I unplugged it and let it sit with no power for approx 10 min, plugged back in and still no drain. Anything else I can try? Thanks.
Hey Lee Sires, check the comment I left for Mike today, sounds like you're both in the same boat... Please post an update if you find a solution so others can benefit!
knucklhedbbq 10-4. I will try and find mikes
I found his post. He is talking about running in service mode. I have not tried that. I wonder how you kick it in 'service mode'. Anyway great video and I appreciate you sharing it. Lol, I have a fluke meter, but sorry to say I know nothing about a fluke meter except church house voltage.
Since the new pump did not fix drain problem (wife thinks it was an inlet valve or timer problem) you have to slam the door to shut it, it has mold on the door gasket that won't come off, I think it's time to get a new basic front load washing machine. Yep, I've been beaten.
Great advice on the wet vac, btw.
where did you buy your pump
Will a faulty drain pump keep the washer from spinning?
In a way, yes - but there are other things that could cause that.
If the pump isn't working, the washer will still be full of water, and therefore won't go into it's spin cycle...
Run a cycle and watch it closely, wait for it to go into it's drain cycle and gently lift the drain hose out of the wall drain. Is there a significant amount of water being pumped out or is it just a trickle? Does the pump sound rough/noisy? You should be able to trouble shoot it a bit further to determine if the pump is working properly or not. Also, it's not terribly difficult to remove the drain pump, if you're unable to determine good/bad through trouble shooting, you might want to just pull the pump and check it out.
Aaarrggg.. you don't want to seal this pump up. If you do, it will not be able to cool itself and bearings (plastic one) will melt and wobble i.e. stop working!
Good to know!
Hi, i replaced the water pump in my Maytag Neptune and it still does not drain. I was able to test everything else in "Service Mode" the only thing that does not work in pumping the water out. when i test it it seems like no electricity is getting to it, however everything else in the circuitboard seems ok. any suggestions?
Mike Valverde - I'm not a service tech, but since its the only function that isn't working, I would trace the wires from the pump back to the circuit board to see if any have rubbed somewhere and worn through the insulation and grounded out. It's also possible that one of the wires came unplugged at the board... If you find a cause or a solution please post here so others might benefit! Best wishes!
Mike Valverde I have the same problem, but I did not try the service mode. What is service mode?
Do have a part number and eere did you get it
Is this linked to the error code tE?
Mine was giving the drain error code, don't remember what the code was.
I have a question can i convert my nepune MAH5500BWQ changing the control board to a MAH7500AWQ with the touch screen?
Hey Juan Encinas, Sorry but I really have no idea if that would be possible or not... You might try contacting a local repair shop and see what they think. Hope it works out for ya!
Tanks i'm gona try that because some days ago my washers begin to stop in the middle of a cycle and beging to make beep sounds and if i try to push the buttons it doesn`t do anything like freeze. Anyways thank you.
Juan Encinas it sounds like it might be the timer, from what I've heard it's not uncommon for them to start having problems. Often times just the timer needs to be replaced to fix it. 👍
Can't find it.
You're going to need a part #, look at my comment from 2 years ago for an example, your PN might be totally different though
antiseize is not a lubricant..........sigh
This washer is junk. Only used it two times and now it will not drain