Saskatoon passengers landing in Orlando told they 'entered the country illegally'
Вставка
- Опубліковано 10 вер 2024
- A Saskatoon-area couple travelling to Orlando last Friday is left with many unanswered questions after an unexpected delay because of a security breach by an airport employee.
Subscribe to CTV News to watch more videos: / ctvnews
Connect with CTV News:
For live updates and latest headlines visit: www.ctvnews.ca/
For breaking news, fast, download the CTV News App: www.ctvnews.ca...
Must-watch stories and full programs at www.ctvnews.ca/...
CTV News on TikTok: www.tiktok.com...
CTV News on X (formerly Twitter): / ctvnews
CTV News on Reddit: / ctvnews
CTV News on LinkedIn: / ctv-news
---
CTV News is Canada's most-watched news organization both locally and nationally, and has a network of national, international, and local news operations.
the airline and the airport staff who opened the wrong doors are at fault.
At least they were put on the right flight
@@Daywalker_27 Right. This is no big deal at all. Westjet staff make small mistake causing delay that is well within normal for airports. Passenger gets $100 refund. They call that a story? Slow news day I guess.
The couple should sue the airline. Not only were they unnecessarily delayed, they were humiliated by the border agents as well.
This diversity hiring is going great! Go go girl bosses!
@@cattymajiv Are you in any way affiliated with WJ?
The staff should be held accountable! It’s not hard to open the right door.
Airports ain't hiring the best and brightest for customer facing roles.
Nah, the airline should be held accountable, and then the airline should decide how to handle the employee.
Clearly, you haven't met the workers/public of the USofStupid.
they should be holding the border Patrol Patrol on the southern border accountable for the 3 million plus illegals that have entered the country illegally since 2021
Accountability? Please! The 'cop cowards' at Uvalde are still employed/walking free.. Maybe if the lard ass public got up to scream NO...but...! @@neckarsulme
I once flew into the United States onboard a Military Transport bound for London.
For reasons of operational necessity I was offloaded at a Military Airfield and given a Taxi to the local Civilian Airport to continue My Journey on a Civilian Aircraft.
Unfortunately because of how I arrived in the United States Customs had no record of Me ever entering the Country.
Took quite a few phone call and some Military Police from the Air Base, but eventually I was allowed to leave the country, legally.
YOU GOT PUNKED
What stamp did you get in your passport?
@@MuzzaHukka If they had a sense of humor - SNAFU Airfield.
I bet it was scary. Not knowing what they'll do. I'd worry I'd be in jail until they figured it out.
Hahaha hahaha oh Lord !! -Maggie
I once boarded a CPR train from Montreal to Moncton New Brunswick that passed through Maine and I was awakened to prove I was on a legitimate business trip.
What do you want to bet that the staff member opening the wrong door in Orlando worked for a third party handling agent instead of actual airline or airport authority?
Wait wait wait... am I getting this right? They were guided to the wrong door(s) so they didn't go through customs. They spent a great deal of time waiting for their luggage that never came... while no one in the airport security or customs department guided them back through the proper channels? I think they could have easily looked at the security cameras to see if it was an honest mistake or if something shady happened. And as insurance, they have their passport info. anyway, so this feels like it was made a much bigger deal than it needed to be.
Yes, mistakes happen but all the passages that dealt with this need to be fully reimbursed for their plane tickets and other bookings.
Yeah
You Asian?
@@mikeanderson7549 what's the relevance of your question?
@@JenniferPChung Canadian based channel and you look like Asian
@@mikeanderson7549That is such a weird thing to point out. Did you know Canada has Asian populations? They do infact exist, so not weird for a Canadian Channel to be run by someone who is *gasp*... Asian.
The airport staff could have just brought them back upstairs and go through customs. Then back down stairs to luggage . Wouldnt that be faster ?
That is way too logical!
OK, great minds definitely think alike!!!! @@joannethomas6996
For reasons of international law, no.
@@user-wg2vw3mz1v Law = lawyers = don't do anything efficiently.
It's Florida. Don't expect logic or common sense.
Someone is being overly officious. A whole plane load is not a normal border jumping and they should have simply been hustled to the proper location. Boo. Hiss on that customs agent.
It says a Westjet staff told them that.
bingo.. the WestJet employees admitted to the mistake, customs agents should’ve just escorted everyone to passport control and get everyone on their way.. but everything for those guys is like their career bust.. ridiculous
Rules are rules. Boat load of illegal. Plane load of illegals. Mode doesn't matter.
... not when there ARE border jumpers by the millions over the other border....
It's floriduh, I'm surprised they weren't flown to Martha's vineyard.
Seems like an honest mistake (which has happened in Toronto several times recently) that needs a retro of policies and procedures. WestJet appears to have done the right thing in taking ownership. I can't see how this resolution could have gone any differently.
The thing is companies usually "say" to call or go to website to get past current bad publicity, but then drag their feet on paying out. It just happens so much that it's almost a meme.
Yeh but in this case Westjet is doing the right thing, and they are well known for that. So I don't see what's such a big deal. It's unfortunate, but 3 hr delays are far from uncommon! This is a non story about travellers making a mountain from a molehill.
Rules are rules.
Honest mistake or not, this is reeks of incompetence and someone should be dismissed for this. Losing luggage is part of the game when traveling, but potentially running afoul of international laws, through sheer ignorance of idiotic staff is reprehensible.
This diversity hiring is going great! Go go girl bosses!
So let me get this straight, thousands of illegal immigrants are allowed to march into our country every day but a few Canadians who flew in legally are now "illegal" because of an airport's mistake? Gotta love how they pick and choose when and where to enforce laws.
I've heard that if you fly into the USA illegally you get deported back home if you walk over the border they welcome you with open arms
Yup
I've heard if you fly into the USA illegally they deport you back home if you walk across the border they welcome you with open arms
... are you slow or something, they clearly explained the problem at the beginning of the footage. One of Westjet employees screwed up 🤔 They violated security procedures.
Amen
Saskatoon airport doesn’t have USA customs pre clearance on Canadian soil if I’m not mistaken. They do it in the USA airport destination. Very likely why the error was made. Just a bit of info as to why Not laying blame
That’s not what’s at issue. The issue is that the airline caused this.
@@AuskaDezjArdamaathBlame the airline is aways the knee-jerk reaction?
That's probably why the airline employee made the mistake - because it's common to have pre-clearance.
exactly.
Passengers from YYZ/YUL/YVR (YOW,too?)all preclear before they board the plane. It's an easy mistake for an AMERICAN WestJet employee to assume that another aircraft from Canada was already precleared. (How many precleared flights had arrived that day already?)
@@MarkLadeRealtor yup. Ywg and yyc and yeg all preclear too. It’s rare for a Canadian airport to post clear flights to the USA
So you can cross the border illegally into the USA, but you can't enter the airport incorrectly because of the airlines mistake ?
Exactly 👍
@@antonioromero878 Why would Canadian Trumpists even care? How much you wanna bet both these Trumpists are from Alberta.
Yes, that is correct.
It's legal to cross the border.
Doing the former gets you a free credit card, a cell phone, and a free ticket to your chosen Dem-SH-thole.....
Since they all entered illegally were they offered health care, housing, free money?
What's the matter? Times hard for you, buddy? Jealous? Sorry you're so hard up.
@@shaggybreeks to answer your questions; nothing, no, no, also not hard up lol
Each of those passengers will forever be on a watchlist.
If they were brought there by an employee (which is the only way they would have managed to bypass customs) then they didn't do anything illegal, they were victims of human trafficking, no?
😂
Mountain out of molehill. Ridiculous to waste my time on this. Clickbait title!
Coyote airline.
So now they care about illegal entry?
Should have landed in Mexico and walked across if you didn’t want a hassle
Spot on
Meanwhile in Texas, thousands enter illegally.
Thousands?
8 million encounters + 8 million got aways.
Really? Go after tourists who contribute, are polite and don't drain the economy, then go back home, Not squat on benefits. Real Canadians, Welcome!
@@mariebussinger6565 Bienvenue au vrai Canadiens.
@@lmb1962Oui!
So the security at American airports is so bad that you can just open a door and walk into the county? Sounds like an American problem to me, mainly, of the billions spent this is still possible? Wow!
Yup! Just like a magic wardrobe
Yes just like our Southern Border, just walk in anyone and catch a bus to New York City.
Worse than you think. Got back home unpacked my carry on, which I had used as an over night back when seeing other friends, and thought...what? A number of rounds, 9mm, .45, .357, .223 and 12 bore, went right passed the TSA
They should claim asylum.
🤣😂🤣😂🤣
Forsure 😂
From Canada??? Are you kidding? If they have a health emergency in 'Merikuh, they will pay through the nose!!!
:)))
Like they want to stay here, instead of Canada???
Saskatoon passengers entered illegally? What about the flow of illegals coming over the southern border and are never detained. Make it make sense.
So getting out of the wrong door at the airport is considered a breach of security. Meanwhile have a look at the southern border.
She should have started speaking Spanish, employees would have backed off.
And she would have got free housing.
Reminds me of a recent case in India where an international flight docked at a remote stand, and one of the buses from the plane accidentally went to the domestic arrivals instead of international arrivals. The driver of that bus was fired.
Not even close 😂
Actually at Delhi airport international is in the same terminal so I could see how that could happen. And Delhi airport is not very organized….
Looks like you guys made a mistake.
You said passengers went straight to their bags without going through customs.
I guess you must have meant immigration, because every international flight I've been on you collect your bags then go through customs.
or did they send the bags to a domestic baggage hall by mistake?
It sounds like the bags went to the customs hall in Airside A, where the passengers were required to go while the passengers were let into the domestic concourse.
These doors should have magnet locks so they can't be opened by mistake.
Doesn't this country's current administration have an open border policy? What is the difference if they come by a plane from Canada or swim across the Rio Grande.
To be fair, no one thought, hmmm, we need to goto customs ?
I'm guessing that it relates to the fact that is was mostly vacationers. I sure would have raised the issue the moment I reached the terminal with the gate agent.
They should have just gone to Venezuela,travelled up through Mexico,thrown away any documentation, and walked across the border into Texas. They then would have been flown anywhere in the country no questions asked.
and given $3,700.00 a month (American) a month.
Wow! So concerned about plane full of Canadians coming into the country illegally but not one word about hundreds of thousands coming across our southern border!
They should have flown in via Mexico. Less hassle.
not to mention ..free ride, hotel and food to go with it.
And a free cell phone!!!!😂😂
$50,000 in compensation should be given to each passenger, the screw ups by West Jet and Air Canada are getting ridiculous, they need some heavy penalties or have their licenses suspended.
$0 and a free flight voucher is more reasonable
Fifty grand for a three hour delay?
What are you smoking?
You're high dude
why do the passengers need to do anything for compensation? Westjet has a passenger list that could be used to settle this error.
Only the one incurred any extra costs.
@@cattymajiv The lost time does not count?
And, I'd be suspicious of just how this is recorded on their records. If there's ANY mention of "illegal entry" on their records it makes subsequent trips more complicated.
@@bobmazzi7435 I think this depends on how long the delay is. Canada's rule is 3 hours
I've traveled extensively. I've been to the other side of the world. I don't don't travel out of Canada any more. It is so NOT worth it.
WEST jet fault sue class action.
Should have just flown to a Mexican border town. You're allowed to just walk across the border from there.
these days, far too many human errors that could have been avoided if each and everyone takes one more step in a serious manner. in this instance, i think both ob crew and land staff have failed their jobs. " perfuntory " is a word for them.
You call that serious?! What would you do in a genuine serious case! This was a clickbait title and a mountain made out of a molehill.
These days you have to do everyone else's job.
They’re all vacationing anyway and going to leave. But this is really stupid of Westjet.
Doesn't the airport open the door and set up the stairs/hangar? Doesn't seem like it's just West Jet.
It's actually for sure not wedtjet but a subcontractor they hired.
It is the gate agents who control the doors.
8k border jumpers a day on our southern borders, and we’re worried about a few Canadians on vacation?
No fan of Westjet, but I'm sure the staff directing the passengers at MCO are contracted out to 3rd party handler. Same with the wheelchair passenger arriving into LAS on Air Canada. What gives, USA?
but yet they can pour across the Southern border.
I thought they were detained by ICE in a private facility and all. Glad to hear it was just the inconvenience and that the company seems to be stepping up.
Totally unacceptable by WestJet. How can anyone defend them?
If they came through Mexico they would have been fine.
Yes, and they will get a hotel, meals, transportation, cell phone, and some USD to spend whatever way they want to.
That’s weird, I thought our policy was that anyone that comes in illegally gets free airfare and hotels anywhere they want to go.
That is if you're coming into Canada. Goes to show how America sucks. They neednto learn canadian hospitality.
While the southern border is wide open....what a joke.
Opening the wrong door....at least it wasn't on a plane at 16,000 feet
so anyone who didn't have a checked bag just walked in? great work westjet
Imagine on the next trip they'll be like why do we have to go through customs, last time we just walked out the airport
extremely rare...Aside from the passenger that opened the door on another flight the same day And fell out before take off....
I heard about that. I’ve been wondering what made them do that and how bad the injuries were. If it weren’t so dangerous and potentially deadly, it would be very comical. Like Mr. Bean.
Customs into the States happens at the departure airport in Canada. This story doesn’t make sense.
It’s normal to go to customs AFTER luggage collection anyways. How can customs inspect your luggage if you don’t have it?
Usual process is disembark, passport control, luggage, customs, enter
This seems to be a common thing, they did the same thing on my parents flight from Cabo to Edmonton this past Christmas then held them all in customs for hours because of the “security breach”
Wouldn’t you as a normal person know that when you’re flying from one country to another, you have to go through customs?
Why would you know where customs is located in an airport you’ve maybe never been to, to know you’re skipping customs if a door is opened and all the foot traffic leads to the luggage claim area?
@@jennifermcgoldrick6323 here’s a really great idea. How about if you don’t see anything that resembles customs maybe you ask where custom is? I don’t know just thinking of the common sense approach. Everyone knows you go through customs before you get to baggage.
@@nosightgaming722 the airport staff guided them to the baggage claim. It’s on the airport / airline, not the individuals who ALL did it because the foot traffic guided them there. Even had they asked once they found themselves in baggage claim, they were already in the wrong spot with no way to get back. You know what a room you haven’t been in before looks like/ is used for? You have some x-ray vision?
Yes, you would. You would also expect that when you disembark, you will be brought to customs!
@@verilyheld But if you get to skip it, you consider yourself lucky and just roll with it! Not my job to supervise airport staff.
They should have just walked in from the southern border. There's no customs kiosk.
"Entered the country illegally?!!!" I thought Florida is one of the Canadian provinces.
Not as long as Trump lives there!
You're thinking about California, which is Canada with less land but better weather.
Wow, now they're eligible for free food, housing and education
Looks like a class action suit with a plane full of customers involved.
That would set a precedence with a boat of migrants. Do you want illegal migrants to sue? Do you? Do you want your tax money to be wasted like that?
How do you blame the customers when you couldn't explain anything about the flights
how can this even happen, post-9/11??
Unprofessional and untrained employee conduct, to put it straightforward, West Jet employees can not even open the correct door to customs? 🙄🙄 That is just plain stupidity. West Jet should be resonsible for passenger discomfort and costs without a doubt. Inexcuseable job performance for the airline and it's employees's who cannot even open the correct door to customs.
August 21, 2016 - some 1,500 river partygoers inadvertently drifted across the northern border, entering Canada without documentation. Most had to be rescued through a massive effort from several Canadian agencies, then were returned to the United States by bus.
Yet I.Aliens can enter from Mexico , and 4 crossing here in Canada, no problem , yet travelers are harassed at borders for real and fined like the time with that app , complete nonsense in my opinion !
The plane came from north America, not south America, so what is the problem, were they smuggling beer.
Hundreds of thousands are doing it via the Mexican border so what’s the big deal?
If we only guarded the SOUTHERN border this well.
Kinda impressive they all got out in less than 3 hours though considering customs was probably upset
Hundreds of thousand walk across who cares just let everyone in
I thought border breaching wasn't a big deal? When did it become newsworthy?
Should have went through the southern border. It's okay to enter illegally that way.
Lucky them. Now they get a $5,000 gift card, free luxury hotel, food, free medical.
And a cell phone.
But, walk across the southern border .................................
I had that same problem once in Toronto a few years ago
Just the fact they're from Saskatoon, should give them a pass.
Why were they considered illegal? Something's missing from the story.
As an American I am embarrassed by this. We are so dumb sometimes
Being in Orlando is bad enough but...
😛
Why not let USA/Canada open border, the two country is so similar
We're they immediately released, given a cellphone, 3 thousand dollars and given free hotel room, food and medical?
Another reason not to fly out of saskatoon
And do what instead, drive to Toronto’s Pearson airport?
@@62Cristoforoyeah
Just avoid Saskatoon entirely 😂😂😂
Airlines (specifically canadian airlines) are absolutely horrendous for customer support and dealing with complaints. I lost close to $2000 thanks to Air Canada back in november 2023 and the most they offered me was a $100 voucher for my next flight. The Canadian Airlines industry needs a serious REVAMPING ASAP
airline mistakes costing customers money, should be reimbursed... passengers are told to follow employee directions, so it is wholly on the airline.
Oh Dear Lord. Seriously?! Ridiculous.
At least WestJet owned their mistake. It could be worse. 🤷♀️
Exactly. This is the MOST non-story story that I've ever seen. It's stupid clickbait.
Imagine travelling with just a carry on
where's all the custom laws for our southern border
No pre-clearance in Saskatoon I guess....
Alright if you just had carry on baggage. Sweet and swift.
Imagine being on a legit flight and going through a wrong entrance and being called an illegal but walk across the southern border from Mexico and being welcomed with open arms lol.
I guess they should have gone through Roxam Road to avoid the hassles....
Now that would unhype your vacation
WestJet sucks, no longer what they used to be
Entered the country illegally....
Jackpot!!
Did you demand free housing, food and phones!.....
It works at the southern border everyday..........
I have never had airline staff direct me through and airport. I have only ever had TSA or airport staff do it. Airline staff are responsible for the gate and ticket counter, and that is it.
Nope airline staff (gate agents)do to. It's gate agents who open/close doors that redirect you on the right path BEFORE you deplane
Airport worker in MCO mistaken that flight was from Saskatoon believing passengers already cleared customs in Canada when they didn’t have preclearance. Canada has pre-clearance in some, but not all Canadian airports.
Since they entered the country illegally, are they entitled to the cash payout that illegal immigrants get?
Airline is not to blame. No airline employees can just go and open doors at airport. Airports are operated by... well, the airport staff. Airlines are the customers. Unless there was a gate agent who specifically worked for WestJet and not for the airport, then you can partially blame the airline. But airports are high security areas and airlines have no access to airport facilities such as doors and other things like that.
Airlines are like hotel customers. They pay for the stay and services, but that's it.
I think the airport is liable too. How was that he was able to open a door with such consequences?
They entered illegally? Give them a cellphone, a Medicare card and a plane ticket onward to wherever they wish to go!
Perfect! Now they should all get a free cell phone, cash, and a free hotel!
And a free bus ride to anywhere they want to go 😂
But... If you enter the country from Mexico, your given a free cell phone, cash card, housing, medical care with out question.
Yeah but they didn't have to tell the passengers " you have all entered the country illegally". Simply explain there was a mistake and we all need to go run through customs.
You can't just do this. It was someone's accident, not theirs.
So you can skip customs by just opening a different door.... Top notch security there.