American Express - Why They're Successful
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- Опубліковано 15 вер 2020
- American Express has found success by operating differently than the traditional credit cards. This video talks about what's different about them and why it works.
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I’ve had a Platinum card for well over 30 years, and I treat it like insurance. 25 yrs ago my wife was in Vegas with her sister when she was hospitalized with a seizure. Her sis frantically called me at 2 AM at home in California, and in desperation I called Platinum card services. They told to just get to the airport and they’d make all the arrangements. By the time I got there I had a flight, a hotel and car in Vegas, the assurance that if my wife needed a different hospital they would move her, and to call them when I got there so they could follow my progress. THAT is why I will always have an AmEx Platinum card.
The platinum concierge has went to shit since then. You will get this only with Centurion now
I totally agree,the kind of services Provided by unbeatable
Woah did not know amex was this awesome gonna have to get them
Now
Wow
@Sajag Agarwal As an American Express former employee I like to apologize for that!
My friends wallet was lost on a international trip. Amex were the only one to deliver a temp. Card the next day, delivered to our room. Can't beat that
Hi I'm taniya from Bangladesh can u told She's name plz coz one wallet find my my husband
Now thats a fact
I had my local bank deliver me a new debit next card next day in another country. Wasn't even a temporary card, it was a full replacement (they had given me a temporary number over the phone I could use meantime). It's just good service you should look for in any bank.
Which Amex card was it? Would any of them do that?
@@taniyasagor5018 what the hell are you trying to say
A few years ago I booked 2 plane tickets 1 with the Chase Sapphire Reserve and one with my Amex point from my Gold Amex card. The airline made a mistake and moved the ticket I booked with my Amex card do a different date. The Amex rep stayed on the phone with me for like 6 hours talking to the airline to get it resolved.
The call also dropped a few times and they called ME back.
Geez..6 hours!
That is amazing
I'm gonna be honest: They fucking *killed* it with the branding. "Centurion" is the perfect sound/name to associate with a prestigious, heavy card.
Yeah that is a pretty sweet logo and name.
Funny. A centurion was a mid-ranked Roman army officer. A legatus was in charge of a legion, and a Senator was a higher social rank overall. Of course, they could just call it the "Emperor Card" to drive the point home. Or maybe the "Imperial" card.
@@Nonamearisto A centurion may be mid-ranked but a century was broken up into the small units of soldiers that got to know each other personally. I think calling the card "Centurion" really sells the idea of being part of a membership
They considered "Ruler of plebs", but it wasn't memorable. 😁😂
I was an American Express employee and they are an amazing company. I worked for them for 33 years before I got sick. They stood by me and made sure I got everything I needed. It so good to see such positive remarks about this amazing company.
Thank you!!
Not me, I worked there and it was an outsourcing nightmare. They shave 5% of employees every year. I quit after a year.
I want to start my carrier with American Express. Tomorrow I have interview. Sorry to heard that you got sick. God Bless you buddy
@@zaidi684 Good Luck!
@@donaldsmith7252 Thank You so much buddy
@@zaidi684 hope you got the job!
I like that the rare times I call them, I get a human being right away and don't have to deal with stupid bots or menu trees.
THIS IS SOOO TRUE. you don’t have to wait more than 2 minutes to get an actual person to talk to, everytime you call they will pick up!! Not like Wells Fargo where u wait 10 minutes just to hear more “ option 1, option 2 bullshit
And they speak English
Discovers pretty good too
this is all I needed to hear, SOLD!
Yours is it a credit card?
As a person who works at the hotel, I can tell that Centurion holders are always guaranteed to get a room in participating hotels (most of the major chains), no matter if hotel is fully booker or even overbooked. Also, you will get free upgrade whenever you check-in.
Basically, if you have last minute travel without any reservations in advance, you can travel with peace of mind that you are GUARANTEED to have a room to stay and even upgrade.
I'm probably the guy they kick out to accommodate the black-card guy :(
@@Doggieman1111 It's more likely that Amex is either paying the hotel to hold a room, or paying a smaller fee to let the holder use one of the rooms the hotel holds back for other VIPs.
I'm an Amex Platinum card member. A few years ago, I wanted to take a trip to Vegas. I talked to a concierge to sort of help facilitate my trip by giving me tips and advice on where to go and what to do and not to do. Once I arrived and got to my suite, I had a personal thank you letter from the concierge with his card. Plus $100 from I am assuming him personally. It was a great experience thanks to him. Really an invaluable experience. I am forever loyal to Amex for the service they provide.
that's awesome. Las Vegas is always fun
I am an employee at Amex and it's really nice to see so many positive comments here, we get huge pleasure in serving our card members.
Hey it’s the best service along with top bank competitors in terms of savings.
does the company do entry level cards in a charge card format?
Amex does a pretty solid job 👌 👏
Amex and Discover are much better than the others, the ecosystem works
@@ryanpushkarna858 I think discover financial services is on par with Chase JP Morgan. I think American Express is superior to discover, and Chase. And I think Wells Fargo is trash.
I work retail. I've held a Centurion card once. It felt metallic, heavy. The customer was impressed I knew what it was and asked if I ever seen one before. It was my first time ever seeing one, let alone hold one. It felt awesome. Customer laughed in a good way and hoped I too would be able to have my own. She was super nice old lady.
I work in Retail too, near DC area, I feel like I'm the only poor guy in the neighborhood everyone's got one here it's crazy
I used to work concessions at Hersheypark, and one of the season pass holders had one. He'd bring his grandkids there about once a month, order food from my stand and pay with his Centurion card. One of the most friendly and patient customers I ever had.
One year during Christmas he came up to my stand carrying a large laptop bag. So I asked, " Working hard or hardly working?" He smiled and said, " No not today. By the way Merry Christmas"
He then opened the bag, and gave everyone working there a $100 walmart gift card.
LancGuy13 you met Santa
@@LancGuy13 Why'd I think he was gonna give you a macbook
i live in Sri Lanka and i've got a centurion. and my annual fee is close to 25$
Not gonna lie, all these AMEX comments makes me wanna try and get one.
You should... They will NEVER Let you down... Trust what I tell you. And you will NOT be screwed over with American Express. EVER! They will always go to bat for you and they will always win! That Fee Company Man mentioned is Nothing.... Worth every single penny. You see there's not a single negative comment.. When was the last time you seen that? LoL.. Take Care..
@@Masturbation65 blue cash and blue card preferred are both underrated cards.
I have a 3d website, bank payment SBI
@@thetechlibrarian yup. I have the preferred. 6% cash back on groceries and 3% on gas is dope. I have that card set up with my acorns investment app. So, all of my cash back is basically being invested for me for free. Can’t beat it.
I have to say this, the real benefit is the platinum stage (been there for 15 years). Before that I was gold for 3. Gold you are a friend but not one they do favors for. Gold is that are you ok enough for my kid to hang out with your kid part. When platinum and you spend at least, 15 to w0k a year on it, then you are the come over every weekend and hang out buddy. You need to borrow my lawnmower, no problem. You need the kids picked up and hang at my place because traffic is bad, no sweat. If your bills and spending that you can route through them is more than $20k a year, then you too can make that once or twice a year call where the Platinum team can do the near impossible for you.
I have a basic no annual fee american express and I absolutely love it. At 20 years old I already had an $8,000 a month limit and I love the status of it. People look at you differently when you ask "do you accept American express" (I have to ask at a lot of places I'm unfamiliar with as most small businesses don't for the reason they charge more). I think my favorite thing about the card isn't the rewards or the status of it, but now that I have the thing, it pre approves me for most of their other cards, platinum included. The high limit is great for large business expenses I can't put on my small discover card, and they have a really solid rewards program.
AMEX customer service makes me feel more important than the merchant; more of a member rather than a customer.
Yes I agree with you I am also happy as a member of American Express having multiple cards with them it feels great took me a long time to get into the company but I enjoy everything about the company
If you have the cc I can load it up
As most people have mentioned, their customer service is flawless and is one of the biggest reasons people stick by their side. I've never once had even a mediocre experience, they're perfect.
😂😂😂😂🙄
I work for Amex . We get paid well to keep customers happy.
@@abhishekkumarrathore that's how it should be
@@abhishekkumarrathore I love American Express it is an amazing company
They are not perfect, just better than others.
Two days ago they could not find my flight for example.
Not 1 bad comment. I guess I’m applying for the platinum now.
You won't regret it, just be prepared to use it A LOT to unpack the perks and benefits which is what I'm doing now. If you and your spouse like to travel be prepare to be lavished in honor where you go. Airlines, car rental, hotel know what this card is.
@@Packerm87 I’m single so I’ll lavish myself haha I have a landscape business so I can use it a lot for sure lol
get the gold card instead. Cheaper than the platinum card.
Same! Needed a new card to add to my other ones and amex sounds perfect
Compare the benefits between the gold and the platinum and choose whichever fits your needs. They are an amazing company with great costumer service IMO, good luck!
When you invest you're buying a day you don't have to work
@Hart Thim You're right, it's obvious a lot of people remain poor due to ignorance
Starting early is the best way to getting ahead of build wealth, investing remains the priority
The best decision I ever made in my life was investing in financial market.
Trust me guys it pays
@@christopherhobb7702 same here, I wish I knew about this Bitcoin trading earlier
Fear is a critical reason why alot of people scare away from investment
I work in the Customer Service of American Express and I'm glad that people like the services which they get when they call us.
Do you get a lot of fraud calls
Honestly exceptional services every time I called. No long holding time and always got the answer I need. Best of all bank by mile.
Would you say Costumer service benefits is better on the Platinum versus the gold?
@@miguelalmeida1739 not anymore
I got the black card from lighting my normal amex card on fire.
Same, but my youngest granddaughter, a Sharpie, and 30 minutes. 😁
Lol
😂😆😒😆
😂😂😂😂👍
Nice
I was literally treated much more like a person than just a number in their system when I walk into any hotel or any airport. AMEX cardholders are literally a higher tier customers compared to that of other cards.
In the UK the cash back amex cards are quite easy to get approved for, you don't need a massive income, just a decent credit score. There's no annual fee and you just get free money for spending on it, the customer service is always top notch even with their more basic cards. Really nice overall experience!
HA!!!;---I AM IN THE U.S.A.;--& MY EXPERENCE HAS BEEN THE SAME & NO ANUAL FEE;--MEMBER SINCE 2006!!!;---I WILL TELL YA SOMETHING ELSE TOO!!!;
--WHEN YOU ARE IN A DISPUTE WITH A MERCHANT;---THEY ALMOST ALWAYS TAKE THE CUSTOMERS SIDE;---IN MY CASE---ALWAYS!!!!!!!!!!!!!!!
Which AMEX do you suggest for UK citizens? I have a high credit score if it helps
@@abdul7683 the amex every day
I worked at a 5 star hotel and I got to run through a centurion card, man the weight of it! It's the ultimate flex card for sure.
Discover is actually very profitable.
Boo Babylon that shit still exist 😂
Worked for a Limousine Service, I was asked to verify a client's card. The Titanium American Express card is very heavy. I had to educate dispatch about the card.
As a Centurion card holder I can confirm its heavy. Got used to it though but when someone holds it they always must say that its heavy
I love the centurion card! It's so pretty and durable 😬
“Do you have any of these cards?” If so, put the numbers in the comments below!
Yeah its...oh ho ho. I see what you did there. You aint gonna get me!
There were card numbers shown in the video. Just use those. 🙃
My card is 911, expiration date is 9/11, and security code 911.
Look: if you try to put your credit card numbers in the comments it will be tagged:
###################
Thekingoflorda Games says who?
I'm here because I have an appointment with their recruiting team. wish me luck 😁🤞
Good news?
@@Gautamkumarofficial i GOT HIRED 😄
@@BadrEddineSaber congrats bro
By The Grace Of God
I got hired
Good luck buddy
A customer since the mid 70's. Amazing company - great support when needed and worth every penny.
If you have the one of credit card I can send in money there
@@kennyanthony9085 Just send the money to my bank account instead, I promise I won't take it.
When Batman pulled out his "Goth card" in Batman Forever when he was bidding on Poisen Ivy, he said "Never leave the cave without it"
You mean the "Bat Credit Card"
I think you mean in Batman and Robin
I try to forget George Clooney as Batman
Worst movie ever
That. Never. Happened. 🥶🥵🤢🤮🤒😠😡🤬
I heard a story from a guy who was a service manager at a motorcycle dealership in CA in the 80’s. Guy comes in to buy some parts with a Black Card, he’d never seen one so he asks the owner if they take it, “if he wants the whole business, hand him the keys and leave”
That was true for a while back, maybe even in 2000's. But now these cards are not that rare. Amex tries to push them as an exclusive club. Also, the rewards do not justify the high fees for it.
@@rachitajitsaria1254 well, do people that own black cards really care about the fees ?
@@Kevin-fj5oe if they are intelligent. At one time, it was a status symbol and exclusive club. Now it's another super premium card. If it doesn't suit you, no benefit. Other super premium cards also can serve you.
i thought black cards didn't come out to the public till the late 90's ?
Like Bruce Wayne buying the restaurant from the waiter?
I got the Platinum card as my first American Express card and at first I wasn’t sure if that was the right choice; but after 6 months of ownership, I have absolutely no complaints/regrets. I have been traveling a bit this year so I’m glad I got to put the card to use such as going to a Centurion Lounge in CLT, it was really nice and had free food and beverages (that were actually good). I don’t even have to mention the 24/7 customer service. Safe to say I’m here to stay.
The fee is waived for Active Duty Military members. BIG THANKS!!! THIS CARD IS AWESOME!!!
yep, only reason why i have one lol its great
I was overseas eons ago, and my wallet, and passport were stolen. Amex took care of everything. I have been a customer for 40 plus years. Worth every penny.
We have the platinum and gold cards. The points alone more than pay for the card annual fee's. We nearly get $1800 in money back from our purchases. And that doesn't count the uber and food delivery discounts etc. Finally, their customer service is absolutely top notch. No other card compares in that area.
Nothing worse than customer service in some foreign country that barely speaks English
Exactly! So worth it!
Absolutely customer way high service
If it's not to intrusive, how much to you spend annually to get $1800 per year back from your purchases? Just got a gold card and I'm doing a little homework.
Exactly! There’s no better card for day-to-day spending than the Gold and none better for travel than the Platinum! The rewards can get a bit tricky, so you must read everything as you may miss the $120 Uber credit or the separate $120 dining credit; and then there’s the Premium Rental Vehicle Protection that will save you a ton on insurance, especially when renting for days or even weeks at a time as it’s a flat fee (the I believe the premium level here in NJ is $24.95, for up to 42 days)! When you figure in up to 4% back for groceries and dining, and all the other amazing features such as FedEx Next Day card replacement pretty much anywhere internationally if ever lost or stolen, it’s well worth the hefty fee - provided that you actually use it and take advantage of the offers! Sure, if you don’t travel much, the Platinum is likely an overkill, but damn near everybody could take advantage of the Gold! As I don’t travel a lot, the Gold is my card of choice, but I keep an AMEX Delta SkyMiles Gold Card to rack up miles for when I will eventually need them as they don’t expire! Well worth it!
UK here. When I used to work in retail, we never accepted Amex, and the customer would always get frustrated. If I had the time, I would actually explain the higher fees they would charge businesses to accept them. Customers would still not be happy because it didn't affect them. In the end, UK consumers just accept they are not accepted in most shops here. It just doesn't have the prestige over here, mainly because it has the word 'American' in it. That's Visa changed their name.
There are few companys left that treat their customers like American Express, great company!
Amex has always taken great care of me when I’ve had issues traveling and I get more in rewards than I spend in annual fees, but beyond that I will say it’s still fun to see reactions of people who have never held a heavy metal card before
So wait...are you saying that the card it self is made of metal?....if so that is pretty shwanky.
noneyah bizzznezzz no it’s not. And plenty of people have platinum cards so it’s not impressive
Platinum AMEX with the fee of $550 is made of steel. nice status card to have especially when traveling. A lot of credits you receive when using it
Revolut also offers metal cards... Much cheaper than American Express 😄
I have the Gold Amex. I get weird/funny faces when I take it out to pay with it, it never gets old lol 😆💁🏽♂️
I disagree with this video. The reason why AMEX is so successful is because of the customer service. Filing a dispute is the easiest ever. They do not question you. In a way they believe you, their customer, over the businesses that you used your card. If you claim you were scammed, VISA/Mastercard/banks might get back to you in a week. For AMEX the dispute is handled within 24 hours. This is very important to me when I make $500+ businesses expenditures and sometimes the orders are not made correctly.
Absolutely
I have a sneaking suspicion that none of the orders are ever made correctly, and that is what brings you pleasure.
Best service for fraud! I had a new card the next day and the converted all my automatic billy pays.
ROFL so just because you feel they have great customer service you disagree with the whole video 😂 maybe edit your comment haha it sounds silly. Logically I would say this video, + your experience + many other things done right is the reason they are successful..... Doesn't mean this video is false... He just talked about a fraction of what they are doing right...
Why would you hold a company responsible to pay for your mistake? You're problem a Karen who would ask for a supervisor when things don't go your way. Bet your local Walmart hates you.
Half my family has the black card, the usual requirements are:
Spend a considerable ammount of money every year and NEVER miss a single payment for X ammount of time (on my familys case it was 25 years).
Once they offer it to you, you can invite other people with simmilar income that already own a platinum card, AMEX will review them and if they pass theyll get one.
Also, if you own it, you can get one for your direct family members (ofc, you have to pay 5k each lmao).
As for benefits, the best ones are the secret lounges at airports, travelling (they can do the logystics on plane, location, transportation, customs), getting random gifts from AMEX (and on your birthday), and the secret amex shop they offer you, with tons of goodies for an awesome price.
That’s dope! Thanks the info
Like what do they sell at their shop?
@@marcmiyamoto Booze, electronics, clothing, furniture, perfume.
@@travisrauh ?
The Centurion Card is already double the cost quoted in this video, with a rumored "Titanium", suppose to be released in 2020 before Covid-19 hit. Many expect it to cost $1,000 - $2,000 per year, a step above Platinum, but below Centurion.
And both are a complete waste of money
@@austinformedude no the benefits r good
@@austinformedude We don't know enough about the Titanium Card, but probably true for most. I can't wrap my head around the Centurion Card, unless you're a high profile individual, who flies all the time from LAX (private lounge). The $550 Platinum Card can easily cover itself, for anyone who flies frequently, especially with Delta, or has high business spend with Amex. Assuming cruising resumes in 2021, I have $900 in onboard spending credits alone from this card.
I don't think the top card holder needs to accumulate frequent flyer miles...
Their plane is waiting for them.
@@michaelmccarthy4615 Warren Buffet has been using a Green Card for decades. Oprah proudly uses her Black Card. A Chinese Billionaire bought a piece of art for 170 million, using the same card. You'll have to explain to these people that they're waisting their time chasing points. BTW, most rich still fly commercial. This is a elite benefits card, not an aggressive earnings card.
I have the platinum card and have for years. To me it's more than worth it! One example is that it covers insurance on rental cars internationally (where my US car insurance is not valid). Last year I was on a film shoot in a foreign country and needed to rent several 4x4 trucks. The county in question was undergoing some civic issues and was in a state of open conflict with the government. The insurance costs alone would have been north of eight grand, I paid zero. That card saved me over 8000 last year alone. If you are a person who travels for business this card is fantastic and the perks make it worth every penny. I also get $20 per month credit on my cell phone bill that is billed to the card and another $20 monthly credit for streaming services (Netflix) so that right there is $40/month or $480 savings per year that I would otherwise be spending. Club access in airports, savings on events, hilton and marriot gold access, it's a long list of perks.
Most Amex cards offer rental car insurance. I filed a claim once for an incident involving a rental where I used my Cash Magnet card ($0 annual fee).
The Netflix and cell phone benefits are very recent additions, and might go away any moment, just like Centurion lounge usage upon arrival, Priority Pass non-lounge activities (restaurants, golf experiences), and airline fee credits for gift card purchases.
With the streaming, cell phone, and Uber statement credits/benefits you got your $550 annual fee covered. Cards made of metal are a nice novelty too.
The airport clubs are awesome. It's always nice to have a personal seat with a charger and the food isnt the worst thing in the world
@justin blow interesting. My Amazon card is metal and I didn't pay anything for it. It's still not nearly as nice or heavy as my Platinum card, though.
Sweet! I need to rethink the Platinum.
Gold covers the rental insurance. Don't travel enough to justify the rest. Didn't know about the benefits you mentioned.
Thank you for the tip!
I'm a university student, and I love my Amex gold card. You are right about the prestige that comes with it. And you are right that sometimes merchants don't take it (although living in London, I think this is less of an issue compared to other cities). So many perks: front row Ariana Grande concert tickets, lounge access, last minute Wimbledon tickets. I cancelled it for a while because I was spending too much money. But I rejoined a year later, because there are just so many irresistible perks. I would say I am definitely making the most of my card.
Did you declare an income of above £10,000?
@@jamiedias 🤐
What kind of student r u bro? I am broke asf, how do u pay for such a luxurious lifestyle
I've got the Gold Card. Fairly new, but so far the benefits have been VERY worth it! Close to being able to pay for an entire trip to Japan in a year almost completely with points!
The American Express platinum card is basically you've proven to them that your fiscal responsibility is so beyond reproach that AE can basically give you a monthly blank check. The difference with that and the Centurion card is just a silly status thing as the additional benefits are slight and the cost is far higher to hold it.
I guess I should be touched that AMEX has offered me the plat card, but I am too damn cheap to pay for the damn thing.
Maybe if I was a regular traveler or more of a consumer it would be worthwhile, but cost vs benefits not worth it.
First year was offered for free (or maybe that offer was just gold), either way I would have to pay the next year :(
Not really. Anyone with average credit can get any of their cards.
Got an Amex Platinum as my very first credit card instantly, with a 720 credit score as a result of my parents putting me as an authorized user on their NFCU Credit Card - while not actually authorizing my use in the first place.
Protip for parents. Please do this to your kids.
@@gino14 unfortunately my parents didn't do that for me, so I had to go with Discover for my 1st card. Although as soon as I cross into 700 territory I'm getting one of their cards. Their customer support just seems to be so above and beyond the standard industry bullshit, it's on another level.
American Express does not put a limit on how you spend. You the card holder put the limit. And that shows fiscal responsibility.
American Express is well known for up-keeping striking business ethics in its customer service sectors.
It's undoubtedly one of the banks to bank on when it comes to your money value.
@T M Not sure what you thought a credit card company or any company exists for lol.
Interestingly, their collections department is notorious for their ruthless tactics that routinely violate federal law.
@T M If there was no incentive to make money we wouldn't have many of the innovations we've seen
@T M Typical social marxist drek. You bunch need to get better material.
@T M - "It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own self-interest."
This is why socialism always fails and why capitalism lifts people out of poverty like no other system in the history of the world.
I have been an American Express card user for last 17 years. Over all these years I have had different iterations of Amex but none of them for which I had to pay an annual fee. I do have other Visa and Master cards too but my main credit / charge card has always been the Amex.
Yours is it credit card?
@@kennyanthony9085 Amex offers either a charge card like the platinum card or a credit card like the blue cash everyday card. I personally have the blue cash card. No annual fees and a very generous credit amount. Get all the clout having a Amex but not dealing with the absorbent fees.
@@kennyanthony9085I have Hilton Honors blue Amex with a 10 k limit that I can carry a balance. No annual fee. I have an Amex gold that I pay 250 dollars a year fee. Can carry a balance up to 2k. But there is no preset limit.
I work in the golf business. Not accepting AMEX would be suicide for most courses
Outside the USA:
"That 'll be 100 Euros please."
"Do you accept Amex?"
"Of course we do. That 'll be 110 Euros please."
Exactly, and good luck exchanging those points with their horrible platform. It's pathetic.
Even 20 yrs ago, I have seen lots of boards No Amex cards. Ofcourse outside US
Ohh, okay, I'll just use Apple Pay then
*proceeds to link the AmEx to Apple Pay*
In india too
It hasn't been a problem for me. I'm from London and when I go back, the places I go in London accept Amex. I suppose it depends on where you're shopping.
I took Amex because we're partnered through work and it doesn't cost me anything and I do use the points system as they are relevant to me. I don't think Amex is especially relevant to the majority of consumers and aren't trying to be.
I have 1 and my experience is when i pull it out merchants that were slightly rude suddenly treat me with respect and prestige. It is a status symbol.
Wow. When I get home, I'm gonna break out some construction paper and markers...
@CHIGGS 58TH Are you serious? 😆😆😆
Rocky Comet this is true. I’ve had passive aggressive cashiers tone it down the moment you hand them a card that weighs as much as their cellphone (I’m exaggerating here a bit). But this is true. I’ve also had people just stand there and stare at it, then tell me it’s a really nice card lol
I started with a basic Amex rewards card, and upgraded to the Gold card, my experience has been nothing short of exemplary, the service, respect one gets when swiping the card is second to none.
I've been a card member since 1979. It's nearly impossible to find such an ethical company those days, much less one who's reputation for customer service and employee loyalty goes back 160 years. They get almost all my business, as well as banking, and they deserve it.
I worked customer service in an extremely affluent area, and it was crazy how many people had those black cards. And then how they would try to nickle and dime us for every little thing. Also, the card is HEFTY. Its slightly thicker than a normal credit card too. Holding one just felt good.
You don't get rich by spending money..
Same here i work in a very affluent area where most people have the Platinum or black card and yet they still bitch and moan over a $100 bill 😒😒😒
As soon as I got my first real job after graduating college, I got an American Express, been a cardholder ever since, going to Gold. When I started traveling internationally for work and pleasure, I upgraded to Platinum. It pays for itself many times over every year, worth it to me.
American Express can be described in one word: incredible. The service is amazing, the benefits untouchable, and the membership rewards programme is the best I have seen. The only way I’ll give up this card is when they pry it out of my cold dead hands!
קרטיס , תצבע , זהב
Amex customer for life here. The customer service is unbeatable and has saved me from financial catastrophe. If youre active duty military you do NOT have to pay any Amex fees. The card is FREE with all of its benefits.
If you are active duty GET THIS CARD. It’s a no-brainer.
Actually quite good to know
If a vendor charges you fraudulently or double charged you AMEX sets them straight QUICK.
OR just use USAA, all their cards are free lol
TheRusschannel USAA has a terrible website, a terrible app, and their insurance prices suck lol
The AD thing isn't an AMEX policy, that's federal law. It applies to all credit cards - not just AMEX. And when you REFRAD or ETS you have to start paying those annual fees again.
I had an Amex gold card in college. My mom paid for it, it was supposed to be for school stuff and emergencies... But as dumb early twenties something I abused it, but all I would get was a scolding if I spent too much. I never saw it as prestigious, I honestly would have preferred a Visa cause everywhere I went I had to ask "do you take American Express?". Only years later did I realize how pretentious it must have sounded asking that question. People probably thought I was a spoiled little brat when they asked if I wanted to go somewhere and I responded, "only if they accept American Express" (I wasn't snobby I was a broke college student, I didn't have any other payment methods for anything lol)
Thanks for the great video ! Very thorough. I do have the American Express Platinum and it is awesome ! I do have to say that I am in the military so AMEX waives the fee for us (Active Duty). Best customer service EVER ! Thanks AMEX ! :)
“Oh my god is that a black card?” I replied “why yes, but I prefer the term African American Express”- Kanye West
Such a hard line, and I love the fact that it isn't even the best line in that song
TheFakeTron Song name?
When did Kanye say this and link please?
@@a1bells501 it's called last call and the line starts at about 3:15. very good abum closing song
@@a1bells501 ua-cam.com/video/cpbeS15sHZ0/v-deo.html
I have an Amex Cash Card, probably their new entry level card, and I've had only good experiences. It has a Plan It feature that allows me to break up large purchases into several payments for no interest. I paid for a semester of college with it. The only time I haven't been able to use it was at a Dairy Queen and a rural gas station in Montana.
I have the same card and that intro promo of 15 months zero interest was especially nice. Have yet to need to use the Plan It feature yet, but that could really come in handy one day.
I'm also entry level, I got the Everyday Card out of college just to establish a history with them, it'll make it easier to get better cards when my credit history is longer and I'm making more money!
As someone who worked in service and ran a lot of cards over the course of 4 years, I have seen maybe 2 black cards and I had no idea they were that hard to get
My Dad was a member and so am I. I've had one since the early 2000's. It was very helpful in smoothing my time between pay periods.
Surprisingly they're less widely accepted in the UK now than they used to be.
That explains the joke in the restaurant at the end of the universe. For those who haven't read the Hitchhiker's Guide to the Galaxy books, basically a guy who travels the galaxy to write the intergalactic equivalent of Wikipedia carries an American Express card with him. He does this because one of the rules of the galaxy is if a HitchHiker tries to legitimately attempt to pay for something like a meal and the form of exchange is not valid they'll take the HitchHiker up on good faith. So he basically uses an American express banking on the fact nobody will take it.
@@HELLO7657 That's not actually true to a large extent any more since the EU capped interchange fees. That being said, business cards aren't covered for this and the payment terms are less favourable
@@HELLO7657 Ah yes, because 4 major card networks just isn't competitive enough. 🙃
I've been using Amex in the UK for 15 years now and my experience is the opposite. At one point you'd only really be able to use it in large chain stores but now even my local butchers and fish and chip shop take Amex.
I knew one guy who had a black card. Yeah, it is costly to have. He was a senior architect at a company.
However, he used it for EVERY credit card expense. It was the only credit card he had. Also, he used to do business travel a lot and used that card for that too. And then submitted the expenses for reimbursement from the company.
Lucky guy
Bro was living in 2067
And Andrew Tate thinks he is top G
I have an AMEX Gold, I’m from Mexico, the anual fee over here is quite expensive at $450 USD but man, it is my favorite card by far!
It’s a shame that the adoption rate for merchants here in Mexico is really low, but if they take it, I always pay with my AMEX.
after reading the other comments, it makes me feel that I made the right choice, unfortunately the Platinum here costs $1000 USD so getting the concierge privilege is going to take quite a while, but I’ll get there eventually.
Great video!
While waiting on hold for 6 hrs with my bank when they locked my VISA card, I filled out an AMEX form. Got approved in a minute and up to this day, I haven’t had a single issue. On the contrary, I want to stay with them for the rest of my life. Customer service actually treat you like a person and help you out very quickly! Meanwhile other banks just treat you like an annoyance, are needlessly rude, disrespect your time with ridiculously long queues, ask the same info over and over, are locked via phone only, it’s a mess. But AMEX? Oh no, Amex even has CHAT and they have 24/7 service. When I was filling out my phone wallet, AMEX gave me the code in a minute. I’m still waiting for my bank to give me one-it’s been a month. Unbeatable service that can be recommended without a second thought. So happy to see other people have had this same experience.
American Express is like a luxury car brand but for credit cards
I remember in high school the math and finance teachers talking about Amex being costly. Then working at a goodwill I remember a lot of foreign exchange students having Amex.And having to be the one that told them sadly we do not except MX. I also remember MX used to have these advertisements about supporting your local business. They usually air after Black Friday here in the United States
MX is mexico/peso abbreviation - a little confusing lol
Yep, they call it Small Business Saturday and I think its great. They like to encourage people to use their cards at small businesses probably to help offset the greater cost of accepting their cards. But I like the sentiment better than the general greed that Black Friday gives off. Supporting local businesses, reinvesting in the community, and all that.
I have a Cobalt and a Preferred Amex. Love them both. They are my favorite cards to use and offer the best benefits for me and how I spend.
They also have great Amex offers in the app for your cards. This can be with Spotify, local businesses, App subscriptions and so many more.
I once worked on a race car team where the boss/car owner had a black card.
It sure is a conversation piece. The one thing that’s unique about it that you didn’t mention is it’s actually made out of metal.
1 MILLION SUBSCRIBERS! Congrats Company Man!
Didn’t expect to see you here
Hi
As a finance guy and a horror fan this just made my entire day.
Ok, who saw this coming?
cheap pop
You should do a company man why there successful.
chavi_olia haha
*they're
Shhh
M E T A
@@mikeb.7225 *he is
Wow, looking at the comments I see people talking about amazing customer service experiences with them. I believe for ANY business, how you treat you customers will give you brand loyalty, not necessarily how good your prices are or discounts you offer. That one-to-one connection that makes a person feel like a priority and not just another another is how you attract and obtain business.
I live in Canada and did not know any of the history of AMEX. Here it’s most common for companies to have signs saying that they do not accept it. For that reason I always thought of it as an inferior brand in the credit card game. I never knew that the Black credit card was an American Express. I appreciate your work dude
Really? I'm in canada also (tourist city) and I once served thousands of customers and when I served those with an AMEX card, I noticed two things. One, is that they were spending more money than the rest and two, the AMEX cards feel more sturdy and exclusive. Though I also remember a boss of mine saying not to accept AMEX unless it's a last resort because it costs him more 😅
I have one from my company. In many cases, in Europe, it serves very well for cleaning ice from the windscreen. The outrageous commission from vendors (~9% in Eastern Europe) and the fact that they need a separate expensive bank account makes vendors refuse them.
Anyway, at least I enjoy the airport lounge access that comes with it.
Very true, if you pull out an AMEX to a retailer in the UK they look at you in horror!
Although the likes of Aldi and Wilko take Amex
@@bigaspidistra really? When I first came to UK, Aldi and Lidl would not take any credit cards at all - only debit cards. Things changed, I guess.
It's true...AMEX Customer Service is exceptional..I've been a member since '83...One time Going to Atlanta from Philadelphia and left my card in the car service to the airport. Get to Atlanta and discovered this at the car rental counter. Called AX and here's what they did.
Dealt with the National car rental office, asked what hotel I was going to and made arrangements AND had the local AX office deliver a new card to me that evening.
Been with AMEX for about 3 years now, they're incredible. Great rewards and they look after you massively if you have a credit dispute
Love Amex, I have had mine for over 15 years. Any other visa or master card even platinum cards won't offer the level of customer service amex has. I once got two of my credit cards Amex and a chase cloned in a trip. I had to pay my chase card while they fixed the issue, had to make several calls overall wasn't a pleasant experience. With amex a single call they told me we will remove those charges in the meantime and that was it never heard if it back.
Other time I was traveling to Denver and lost my flight, called amex to see if the concierce could do it and he fixed everything, new hotel reservation, new car, etc. Also once while visiting my parents I got pick pocketed with my ID and every single card I had. Called amex and they over night one and offered me a 5000 usd cash if I needed.
Amex is like paying extra for a better hotel. Yes you are paying more, but you are also getting more for your money.
Yours is it credit card
The expense is worth it if you regularly use your card - especially if you use it regularly for daily services; travel, airlines, and other high-end services; and/or for high-end purchases. Their member benefits are unmatched by any of the other credit card companies, and you get a ton of perks and opportunities to recoup costs and get discounts, including special rates, special access, free replacement/coverage of damaged goods, and more. Also, I've never been irritated from interaction with their customer service reps - which is something I cannot say about the other credit card companies I use. They are very professional.
Anyway, totally worth it and easily my favorite card.
I can see right through you, Mr. Express.
I have AmEx since the 90s, love it and it's more accepted now than before. No issues with it and customers service is top notch.
I work here, we ensure our best reach to every customer!!! For us they’re not customers but a big giant family, all across the world! For everyone out there, we’re only a call, text or email away from you!!
We were, we’re and we’ll be always there for you!
I love your channel, so interesting and have learned so so much. Nothing else out there like this. Well done! 👏
Great video! I live in Austin, Texas, and every year (typically), we have Austin City limits music festival for which AMEX has a stage. Thanks to the platinum or Centiruon, you get access to many benefits, from the private lounge, some complimentary drinks, and even VIP side stage access. Not to mention, their 24/7 customer service is the among the best. I hate paying the high fee, but I never leave home without it.
I live in Austin TX too
The Platinum card is overloaded with benefits that can offset the annual fee.
Depending on your spending and lifestyles, the card may actually save you some money.
For example, if you’re in the airport quite a bit, lounge access could save you money on food and drinks.
Having status on hotels could get you a nice room upgrade.
It’s definitely prestigious but it can actually give great value as well.
This is the sort of content i really love. Thank you for teaching me good knowledge
Interesting video on the history of American Express. I have several of their cards, including Green and Gold. They are my favorite credit card company bar none. There are so many perks that makes the annual fee worth it. I also like how they do business. I will always have American Express.
I have the platinum card for one reason....benefits...
Each year i have no trouble in getting back more value than the $550 annual fee.
This year for example it was $2500
Maybe $6k. I put all of my travel on it since that has the highest points ratio. I use my other cards for everything else since the rewards ratio is juicier.
@@justins7585 You got $2500 back on $6000? That's awesome, I must be doing something wrong. I spend about that on 2 international trips a year but I don't get much back at all! I've kept them for the good service though.
6k to get 2.5k back? You are so full of shit 😂
@@luanhoangvo agreed lol
@@luanhoangvo there are annual credits given to the cardholder every year, regardless of how much you spend
“We don’t take American Express...”
“Okay. Catch ya later, then...”
@justin blow costco food place didnt take it
the place where you get the hot dogs and shit didn't accept Amex. Also, i don't think so. They accepted a visa card
@justin blow Costco used to be ONLY amex (so did Neiman Marcus) but they lost that contract a few years ago, now Costco is ONLY VISA. you can use any debit card (visa,mastercard,discover, or amex) but for credit it can ONLY be visa.
I've noticed a lot of smaller mom and pop businesses are the ones that don't take it. Its definitely a lot better than before but its still not as widely accepted as Visa or MC
@@tranc3porter Sure, but a lot of mom and pop stores now use square or paypal processing systems which accept all payment methods for same flat fee. Amex intruduced optblue a few years ago with same or lower rates for small businesses compared to visa and MasterCard. they're pretty much equal today in fees.
Had AMEX cards for years. I work in air travel, and the additional assurances of their travel services are a big bonus for me, as well as all hotels and airlines taking them should I get stuck somewhere and need to airline home. Plus, the rewards and the customer service are excellent, unlike having to try and deal with all the bank issues other cards.
When I would travel for and do shows for multiple software companies early in my career having this card was often one of the best business decisions that I ever did. With the no preset spending limits I would have no concerns over taking clients out for a meal or in paying for travel or all the show materials on the card. As these were all business report expenses I would simply submit the report after the show and the company would cover the expenses. Having that ability to spend as needed was a true perk that was valued far more than simply carrying a standard card. I think the most I ever used the card was about 250k in a single month for a show in Boston, MA. That month my bill got to the house before me and my wife opened it. Needless to say the freak out was epic. On the good side the reward points from that month was what I used to pay for the Holidays that year, I was able to give things that I would never have even concerned without this card.
Did you pay that bill on time? 😂
Ohhh a video about Discover would be interesting
After this video I called American Express and qualified for the Blue Cash Everyday. Thanks Company Man
I got one of these on only a $24k income. Not all AMEX cards are for the rich, as long as you have a good credit score.
I’m 19 and I don’t make a lot of money. But I was approved for the gold card and it’s been treating me well for the past few months.
How do you like it?
@@whatever5922 it’s an awesome card! Would recommend it.
@@brandontarabocchia756 I’m 19 too and was thinking of switching my card to save money, is this card worth it if you don’t plan on using it for purchases? Thank you for the response in advance.
@@Sosspurple2318 If not for purchases, what do you need a credit card for?
@@SpecOps140 building credit and using it for it’s benefits if they apply to your financial routines
I have American Express Platinum since 1993, I just love it. America Express Customer Service is awesome. I would have American Express for ever. It is actually my main card for everything.
I love American Express. Any other bank Ive used I would wait 30+ mins on the phone to get support, with AMEX Ive never waited more than 3 minutes for a representative to be on the phone with me and they are so much higher quality. The only downside is only an extremely small percentage of businesses in New Zealand accept them, usually only the big American chains that have locations here, but I use it for all my online business purchases
Got the Platinum card a couple years ago as they wave the $550 annual fee for active duty. Heard they stopped doing that but grandfathered everyone already under that system. Fantastic card, great service, and it definitely has some heft to it!
They still wave the fee
Been an Amex cardholder for 20 years, I would probably be happy paying the annual fees just for their customer service alone. Even something like applying for a new card is super easy, they have someone come to my business and they've always been very flexible compared with banks about what they accept for proof of income/assets. I have had "premium" Visa cards with very high annual fees (for some kind of points/promotion that made it worthwhile) and customer service just sucks compared to Amex.
The feeling of a Centurion card is like no other. They feel like steel. I've felt many in my days of retail.
The Gold and Platinum cards are metal now too, but the Centurion is a little heavier I think.
Actually, American Express was the very first credit card I got after I moved to the US over 2 decades ago. It took me a while before I was able to get a credit card as I didn't have a credit history or a co-signer. Now I have all major credit cards, but American Express is my favorite. They always have your back!
My dad's friend has one, the other day we went to eat with him and at high to get soem drinks. Both times he paid and he got the same look by the waitress when he gave his black Americans express card.
It was the first time I ever saw one.
so it's good for picking up waitresses? lol any other benefits?
@@MaxStevenson-ih5ji chick magnet
Ibraheem Productions ... succubus/shallow bitch magnet, y’mean ...
I have the Cobalt card (Canada) and the rewards are crazy good. Not comparable to any other card I've seen. But yeah finding the merchants who accept it can still be hard up here.
I have a Delta Skymiles that costs about half the price of a platinum.
It’s a really good deal if you want to travel out of the country every year or so.
It’s also skyrocketed my credit score over the year and has helped me save money by keeping things flexible.
I pay it off every two weeks and never spend more than I can afford to pay off.
One of the best financial decisions I’ve ever made.
I had one years ago, but when traveling outside of the US I could never find anywhere that accepted it.
These days I just refuse to pay for a credit card.
I am surprised you did not mention the Costco deal going under and how much that royally screwed American Express for a few years and how they recovered since then.
Can you give more details on that subject???🤔🤑
Basically the tl;dr story is that Costco Amex cardholders made up about 20-25% of total Amex cardholders. Amex lost a quarter of its customers to Citigroup in a few months. They recovered from this by taking Citigroup’s half of Hilton’s cardholders to become the sole card issuer of Hilton, and they started to push their Delta cards more to the point where Delta Amex cardholders make up 20% of the total Amex portfolio.
@@ezioaltairac As always power struggles among the power hungry_ greed is such awful human action. Hum, Costco and American Express , from a perspective doesn't seem like they belong in the same group, but I suppose some of this wealthy people like to donate to churches or Food bank's or make big parties or something like that. Thanks for the update I was not aware of the shenanigans of American Express.🙄😜😆 Hopefully Company Man will see this comments and add to it 😉.
Roberto Bonano It’s more market share than anything else. Citi gave Costco more benefits than Amex did, and they have suffered via lower profit margins for it. Meanwhile, very few people have an incentive or financial clout to sign up for an airline or hotel credit card (right now), so it’s just a game of ebbs and flows.
Neiman Marcus (luxury department store) had a similar arrangement with AE
I felt that Company Man may have missed an opportunity to say "Do you have an American Express card? How about supporting me on Patreon?" or something like that. :)