Transforming culture in public sector - Prof. Dave Snowden

From TRANSFORMING CULTURE - MiL Foundation Forum Leadership Conference 2019.
Cultural mapping, understanding the day to day reality of people’s lives, the water cooler conversations that determine how people behave - all of these are critical in the public sector. We also need to understand and engage citizens in making small change in the present to help counter the exploitation of fear and frustration by extremist political groups.
In this session Snowden will outline pioneering work on Citizen Engagement through the Cynefin Centre’s Engage, Empower, Enact programme which has been trialed in Colombia and Wales and is now being adopted by Singapore. The work includes the idea of fractal engagement to connect politicians, civil servants and the wider population by making their different understandings visible without facilitation or mediation to create sustainable change and alignment.
Learn more about Professor Dave Snowdens work at cognitive-edge.com/
More seminars, workshop & conferences by MiL : www.milinstitute.se/omoss/mil...
Organizer:
Johanna Steen, MiL Foundation Forum, www.milfoundation.se
Videographer:
Sulle Hussein, Sulle Films, www.sullefilms.com
Audio:
Joakim Lundberg, MiL Institute, www.milinstitute.se

[@LD-wf2yt]

The concept of culture is something that is difficult to define, and yet thanks to our Fuzzy Thinking ability we are able to see the differences in what the concept aims to describe. The first 10 minutes of the talk felt like following a Spaghetti Diagram or like listening to a live commentary describing someone putting together a jigsaw puzzle of 1000 pieces. By the way, Prof Dave Snowden's titles seem to be the best (highly relevant) part of his talks. In the context of Transforming a/another Culture the worst we can do is to treat a chronic disease as an acute one - or - not be able to see the development of a chronic disease either individually or collectively. The lifecycle of a successful transformation seems to follow the quote 'First they ignore you. Then they laugh at you. Then they attack you. Then you win.' Would that summarize the message?

[@antkcuck]

Fascinating

[@renatochencinski]

15:23 - Vector change - fewer stories like these, more stories like that - engage people in right level of abstraction so they can come up wirh concrete small changes that make a difference
20:20 - Last thing you want is everybody aligned and thinking the same - you need variety - not single goal, but multiple compatible goals

[@CimolOk-nz5yj]

🎯 Key Takeaways for quick navigation:
00:12 🧠 *Complexity in Human Systems vs. Computational Complexity*
- Introduction to anthro-complexity and differentiation between human systems complexity and computational complexity,
- Importance of narrative and storytelling in understanding human actions and decisions,
- Example of Welsh language suppression to illustrate cultural identity impact.
03:01 📖 *Narrative Interpretation and Employee Engagement*
- Critique of conventional employee surveys and introduction to narrative-based feedback,
- Advantages of non-hypothesis driven questions for capturing genuine employee stories,
- Use of cartoons and self-indexing to encourage engagement and deeper insight.
07:08 🧪 *Triadic Relationships and Cognitive Load in Data Collection*
- Explanation of using positive or negative triads in surveys to increase cognitive engagement,
- Description of leveraging cognitive load to access deeper attitudinal beliefs,
- Implementation of triadic relationships for organizational change and problem-solving.
10:48 🚀 *Rapid Prototyping with SenseMaker and Narrative Capture*
- Overview of the SenseMaker tool for capturing and analyzing stories or photographs,
- The significance of allowing multimedia input while excluding video to maintain anecdotal integrity,
- Application of narrative techniques in medical research and social work for ethical data sharing.
14:25 🌍 *Global Applications of Narrative Techniques*
- Use of children as ethnographers in community storytelling for deeper cultural insights,
- Vector theory of change to guide organizational or societal transformations through storytelling,
- Application of narrative capture and analysis for peace, reconciliation, and organizational diversity.
17:20 📊 *OutlierIdentification and Cognitive Diversity*
- Illustration of using narrative data to identify outlier perspectives and cognitive diversity within organizations,
- Explanation of fitness landscapes and the importance of maintaining heterogeneity in organizational thinking,
- Use of infographics for large-scale engagement and scenario planning in complex situations.
20:48 🔄 *Merging and Acquiring Insights through Infographics*
- Exploring strategies for merging and acquisition through narrative engagement,
- Identifying group dynamics and potential for creating a unified middle ground,
- Techniques for mapping and understanding diverse perspectives before making decisions.
23:02 🌐 *Citizen Engagement and Empowerment*
- Engaging and empowering citizens, particularly vulnerable groups, through ethnography,
- Utilizing narrative capture for therapeutic and data-gathering purposes,
- Implementing real-time narrative recording to enhance decision-making and safety.
26:58 📢 *Addressing the Challenges of Social Media and Creating Sustainable Change*
- Understanding the unbuffered feedback loops of social media,
- Initiatives to foster sustainable changes in communities through micro interventions,
- The importance of transgenerational intervention for long-term community development.
31:17 🏫 *Educational Engagement and Community Journalism*
- Encouraging youth to engage in community journalism for educational and cultural insights,
- The potential of transgenerational projects to produce sustainable community interventions,
- Piloting programs to tackle specific issues like obesity through youth engagement.
33:40 🔄 *Cultural Change and Government Interaction*
- Radical approaches to altering the dynamics between government and citizens,
- Utilizing narrative analysis for more effective budgetary and policy decisions,
- The importance of coherent heterogeneity in political and social systems for preventing extremism.
Made with HARPA AI

[@MiLinstitute]

Great! Thank you.