ITIL® 4: People (eLearning 5/25)
Вставка
- Опубліковано 22 лис 2019
- [Lesson 5 of 25, full course available at Mplaza.training ]
This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels. Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.
Full ITIL® 4 Foundation eLearning Course
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The entire course is available at Mplaza.training. The course offers everything you need to learn ITIL® 4 and prepare for the ITIL® Foundation exam. The whole course includes 25 lessons, which is equivalent to a 2-day classroom course. It contains a sample exam, multiple quizzes, and access to the trainer. You can watch the first 30% (11 of the 25 videos) for free on this channel.
Useful links:
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Full eLearning course: mplaza.training/online-course...
Exam simulator: mplaza.training/exam-simulato...
Official exam: mplaza.training/official-exam...
IP
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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
I have an introduction to itil4 gained by just skimming through the book and now watching these series of speeches. I find this being of very good quality indeed. The teacher is very precise and clear in his explanations and provide with a fair amount of good examples that help to thoroughly understand and fix the concepts. Congratulations!
😊😊
It should be on udemy.
as a dad, great example the child one
Yes, tidy room is a good example
🎯 Key points for quick navigation:
00:01 *🧑💼 Understanding organization in ITIL*
- An organization in ITIL is defined as a person or group of people with functions, responsibilities, authorities, and relationships to achieve objectives.
- The concept of an organization ranges from a single person or team to a multinational corporation.
- Organizations play a crucial role in service management and value stream alignment.
03:11 *💼 Roles in ITIL: Customer, User, Sponsor*
- In ITIL, specific roles include the customer, user, and sponsor, each responsible for different aspects of service delivery.
- The customer defines service requirements, understands costs, constraints, and makes compromises.
- Users interact with services directly, while sponsors authorize budgets and approve requests for resources.
07:25 *💰 Understanding roles in ITIL: Customers, Users, Sponsors*
- Individuals in organizations can take on multiple roles like being a customer, user, or sponsor at different times.
- It's important to distinguish between the role of the customer who defines requirements, the user who interacts with services, and the sponsor who approves budgets.
- People can hold different roles simultaneously depending on the perspective considered.
Made with HARPA AI
if i buy the training, will i get the voucher? i couldn’t find the training partner on Axelos
Great explainations and examples. Is this tailored and good for the exam? How do you get the full video?
Its all up the top next to the MPlaza bit.
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Owch!
"If your not into cars, the same applies to Gucci dresses."
After working in academia I winced!
;-)
In my understanding, he was starting with an example with cars. If you like a Ferrari, and are not only able to afford it, you need to buy a Renault, you need to adjust your expectations. And if you are not into cars, the same example can be used for dresses.
@@joergsi5788 uhm... yes?