IT: Entry Level Helpdesk/Desktop Support (Troubleshooting Real Life Tickets Part3)

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  • Опубліковано 17 жов 2024

КОМЕНТАРІ • 64

  • @reiltusoy231
    @reiltusoy231 4 роки тому +22

    2:15 Ticket # 1: Disable Show Focused Inbox. Removing Adobe Acrobat Addin in Outlook.
    5:27 Ticket # 2: Admin rights to login to the office workstation via remote desktop
    13:19 Ticket # 3: install fl.ux on local pc
    15:50 Ticket # 4: Bloomberg Excel Addin
    24:06 Ticket # 5: install Anaconda(IDE) on local pc
    27:52 Ticket # 6: install SQL Server Studio on local pc

  • @salvagelife308
    @salvagelife308 3 роки тому +7

    Not wasting your time bro, you are helping me out so much!

  • @ace296703
    @ace296703 2 роки тому +7

    I love what you do Kevin. Very informative.

    • @KevtechITSupport
      @KevtechITSupport  2 роки тому

      Thanks

    • @ace296703
      @ace296703 2 роки тому +1

      @@KevtechITSupport i am always working on v labs using Gnu linux and now trying learn windows server

  • @br0wnskiin22
    @br0wnskiin22 4 роки тому +7

    Thank you ! Your excitement is awesome ! I came across your channel studying for an interview I had last Friday, I appreciate all your help. I’ll definitely let you know how it goes!

  • @markjoshuatabungar7217
    @markjoshuatabungar7217 3 роки тому +2

    Your troubleshooting series is better that a netflix series man i swear. Thanks for this master.

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +1

      Haha

    • @markjoshuatabungar7217
      @markjoshuatabungar7217 3 роки тому +1

      Sir can i ask a question? Why many users need to ask from itsupport when they can download it by themselves like man you can download it right away in your desktop easily.

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +1

      They will block it for security reasons. Always get approval to download anything in IT because your job might not allowed it.

  • @Pankajsingh22344
    @Pankajsingh22344 6 місяців тому +1

    Hey kevin u r a great trainer man ....love from india

  • @atticusdeclan7924
    @atticusdeclan7924 3 роки тому +1

    hi Kevin, just started transitioning from Helpdesk agent to Desktop Support from last 2 months. your videos are great help to me. thanks!

  • @akme2d
    @akme2d 3 роки тому +3

    Hi Kev. I am a big fan of your channel. You helped me so much

  • @Jameeco
    @Jameeco 4 роки тому +2

    Good channel well done kev

  • @rawoctane
    @rawoctane 4 роки тому +3

    13:20 - Windows 10 has 'Night light settings' which has similar options. You can change the 'strength' or 'brightness' of the screen(s). Also, can set the duration for a set amount of hours. I personally have it set on my computer at 8pm and ends at 8am.

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому

      Yeah, some people rather use the app. They don't like the windows 10 version of it.

    • @jesusmiguel1560
      @jesusmiguel1560 4 роки тому

      What's the difference between the app and Win 10 version? I've been using the Win 10 options.
      I don't have issues sleeping, but with normal brightness, my eyes hate it. It basically looks like I'm high, if I don't set the blue screen.

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому

      It has add ons to it for the app like zip code, weather and few other things.

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому

      @W P at the time the didn't have those settings so people would download this on windows 10 or windows 7.

    • @myreactionworld3630
      @myreactionworld3630 4 роки тому +1

      Bank ATM technical support.. What are the questions asked in technical interview.. Any ideas??

  • @casperlabuschagne8375
    @casperlabuschagne8375 4 роки тому +4

    Love ticketing time Whohooo !!!

  • @tato2493528
    @tato2493528 Рік тому +1

    2:18 LOL
    literally what i said to myself

  • @sunilsigdel4533
    @sunilsigdel4533 3 роки тому +1

    Hey kevin bro loved it man 🙌

  • @marchopkins9659
    @marchopkins9659 4 роки тому +2

    Hi Kevtech, when you are installing an application on behalf of another user- are you remotely connecting to their desktop first? So running a remote management app, downloading the app and when it comes to running the app that is when you select 'run as admin' or 'run as other user' and enter your own credentials? Cheers

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому +3

      you do run as your uac will prompt you for admin rights. You will either remote in or be next to the person.

    • @marchopkins9659
      @marchopkins9659 4 роки тому

      @@KevtechITSupport Thanks man, great videos! I'm currently looking for my first role and these videos are helping with the prep.

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому +2

      @@marchopkins9659 you might want to watch the other video where I go over remote apps.

  • @DanielCanizzo
    @DanielCanizzo 4 роки тому +2

    Thank you Kevin

  • @jorgesalcedo4449
    @jorgesalcedo4449 3 роки тому +1

    yeah bro, you really helping me out!! boss stressing for me to get my A+. Do you have videos on certifications?

  • @saikesjaria
    @saikesjaria 4 роки тому +1

    Thank you for your videos they've been helpful.

  • @Mrelias707
    @Mrelias707 4 роки тому +2

    Thanks Kevin, very helpful.

  • @discipline3318
    @discipline3318 Рік тому +1

    Appreciate you!

  • @samgonzalez1447
    @samgonzalez1447 3 місяці тому +1

    I love this! 😊

  • @jorgesalcedo4449
    @jorgesalcedo4449 3 роки тому +1

    You discussed trading software. Can you have a whole episode on that? I'm talking about Bloomberg & the others you mentioned. Mayne even have a small series on that. That would be pretty cool to do. I haven't seen anybody else do something like that. Also, how can I join your discord channel, I would love to be surrounded with like minded people & grow in the IT field.

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +1

      I done a video on Bloomberg before and removed it because no one really showed an interest on it. Maybe in the future I will cover it. Discord link is here discord.gg/UC3hXhs

    • @jorgesalcedo4449
      @jorgesalcedo4449 3 роки тому +1

      @@KevtechITSupport That's crazy. I wouldn't have thought so but thank you! Just joined!!!!

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +1

      @@jorgesalcedo4449 you will see those applications if you work support for a hedge fund which a lot of people in NY do. Not sure about other places.

  • @davidobot745
    @davidobot745 4 роки тому +1

    Great Video Kev

  • @digza208
    @digza208 4 роки тому +1

    You have not added this part 3 on your playlist. can you regularly create this kind of video. also, may i know based from your experience. what is the most difficult issue you have face in ur life as a tech. have u encountered erp and crm before?

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому

      somehow it got removed, nice catch. I added it back just now. I encounter a lot of strange issues in IT.

  • @andreinicolaemesaros9516
    @andreinicolaemesaros9516 4 роки тому +2

    Thank you!

  • @johnczech7074
    @johnczech7074 4 роки тому +1

    Thanks Kevin

  • @DNMevolution
    @DNMevolution 4 роки тому +1

    thank you

  • @amberahmed2295
    @amberahmed2295 3 роки тому +2

    Hi Kevin.I always have this confusion .After we remote into their machines ,do we have to login as an administrator in order to change or apply settings like giving them admin rights and giving them permission to remotely login etc.

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +1

      no you can do run as admin and give them admin rights.

    • @amberahmed2295
      @amberahmed2295 3 роки тому +1

      @@KevtechITSupport Where and how can I do run as admin.Is it the settings of the software I am using to remote into the user computer.In the software I have to mention that I will be connecting as an administrator?Please correct me

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому

      @@amberahmed2295 you would do computer management on the start menu and do run as admin and give someone admin rights.

    • @amberahmed2295
      @amberahmed2295 3 роки тому +1

      @@KevtechITSupport I still have this confusion.Sorry to bother you .Maybe I am unable to explain you my query.Let’s put it this way .Whatever i as a it support do on user computer he can do the same thing for himself to give him admin rights.

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +1

      @@amberahmed2295 you connect to the computer and give him access. He or she wouldn't be able to do it.

  • @Daddi_SRT
    @Daddi_SRT 3 роки тому +1

    Love the content bro

  • @MrMet-ih5jv
    @MrMet-ih5jv 4 роки тому +1

    Hey Kevin, thank you for the info! Question how old are you? And what exactly is your position? I'm currently working at FedEx making $18 an hour, but I want to transition in IT , I'm currently studying for comptia a+ and watching many videos. What jobs should I be applying for ? And how much it average hourly pay for entry level?

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому +1

      You should be applying for desktop support, IT support, technical support, helpdesk if you have comptia a+. I can't give you a clear answer on salary because it depends what state you live in. I do IT Executive Support and I'm 30 years old.

    • @MrMet-ih5jv
      @MrMet-ih5jv 4 роки тому +1

      Thank you!

  • @jorgesalcedo4449
    @jorgesalcedo4449 3 роки тому +1

    lol programmers...lollolololololz

  • @petboule2010
    @petboule2010 4 роки тому +1

    that a good job but you teach too fast you don't even let people see what you doing teaching people is not an easy Job take your time to do that if you want the follower....

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому +2

      You can slow down the video and repeat it if it's too fast. I'm doing it for free and you can always repeat the video. Obviously some people complain that it's too slow or too fast. You can never make everyone happy.