Even though your channel is fun, the work you are doing to increase the awareness for need for accessibility is is so very important. It is work, and you make it look effortless. I pray your efforts greatly help many others in the future. Love you both.
Shane and Hannah my husband is an airline pilot and flies for Delta. Each time you have had a difficult flying situation I always pause Your video and talk to him about your experiences flying.....he keeps saying, tell Shane and Hannah to fly Delta.....we treat our passengers with great care! I’m happy to see that you had a better experience and you were flying Delta! He’s a Captain on the 737 and a very considerate/sweet bald man.. His name is Rand and he would love to meet you! He said that if he could talk to Shane he would explain the logistics as to why he can’t fly sitting in his own comfortable wheelchair. Your friends!
Vicki Averett I Love Delta. I have flown with them so many times and also flown a few others. I stay with Delta because they are the best and sweetest airline and actually (I think) the cheapest too. Tell your husband I said Good Job! 💖
Vicki Averett The majority of people in wheelchairs do NOT want to stay in their chairs. Shane's opinion is his own and does not reflect the wheelchair community, at large. Let your husband know that we would like better trained personnel to make getting on and off the plane less stressful. I will say, things are improving.
Although my motorised wheelchair is extremely comfortable, there’s no way I want to stay on it for the flight from Australia to London. I like to recline back in the Qantas airline seats, feel comfortable and relax. My wheelchair is for getting me around, not sleeping in.
As a gate agent for Delta, I am so happy that you guys had a good experience with us! I appreciate hearing your viewpoints on what can be done to best accommodate you and other passengers using wheelchairs. I love watching your videos, I hope to see you both on one of my flights someday.
When Hannah's mom says "multiple lifts on multiple buses" and smiles I saw how much the two of them resemble one another - inside and out. You guys are such a good example of being able to smile in impossible situations. And I agree with what Lea (and probably others) says: this is such important work you're doing, documenting what it takes... thank you!!
Bobbi Young kinda bitchy if you ask me. It’s not his fault. Obviously he checked the bus before departure and I’m sure the lift was working sometimes things go wrong and you can’t help it I thought it was very rude to get upset with the driver. Not a good look made her look bad. Instead of waiting so longing they should’ve made arrangements right away instead of just sitting there complaining.
@@desaraebarber881 they had arraignments, the bus that had a broken lift was their arraignment, it wasnt just that bus either, apparently all of their buses had a lift problem. "Obviously" if they would regularly check the lifts, like they are supposed to, it would have been addressed before this inconvenient situation unraveled. Hanna is really good about calling in advance and asking about wheelchair accessibility. This isn't a situation where they failed to do their part, it's a situation where companies and their employees fail to do their jobs. They paid for a service, like everyone else, and they are entitled to the same treatment and services as anyone else. Should they be happy that the bus driver abandoned them and the 2nd bus never showed up?
He explained but not once did anyone apologize or offer to help them find a solution. The family paid for a reservation, 2 non-inspected buses had an issue then after waiting almost 2 Hours they were basically told "can't happen, figure it out yourself". In my state, buses or trains can't leave the station without completing&submitting a check list inspection! If not done the driver could be reprimanded or fired if it's a recurring issue. The cab wasn't recommended at any point until they had already waited so long and called twice. Other companies have SLAs of not letting the customer wait beyond a certain threshold, to have a quick TAT so the person has the best experience. Candidly, if the family pressed more they would be due reparations for the company insisting to have them wait outside in the elements with no seating. Paying for their cab is bare minimum reparation and doesn't undo the horrible time they had, time wasted, any engagements they could have missed and worst scenario any medical deadlines (like having medication at home or at a facility). The driver should have said Call in as soon as they knew it was broken(or he or the 2nd person should have called), then CS should have issued a cab right then. If I had a bus driver basically tell me "Welp can't help you disabled folks so just wait"*walks away* 'for how long?' "call and figure it out" Yeah I'd have a disappointed frown. Promise I'm not a Karen(Neither was the mom!), this is a legitimate business expectation held in many companies. Imagine waiting 2 hours for dinner you paid for in advance then to be told "uhh we cant make your food.. Call corporate for help" *walks away*
The bus driver had a crowd of people on the bus wanting to get home, and had a job to do. He isn’t the engineer of the bus, and he couldn’t do anything, it wasn’t his fault. Imagine you just landed from a long flight to LAX, hopped on the bus and you had to wait two hours sitting on a bus because the wheel chair ramp was broken. The bus driver couldn’t do anything to fix it obviously, so what are they supposed to do. He woke up that morning to go do his job, he had no idea he would het assigned to a bus with a broken ramp.
Chris M so have a mechanic drive over or realize quickly your ramp needs repair and make other arrangements. I’ve had a similar thing happen where the ramp was operational, then a fuse blew. It took them a good 45 minutes to realize it was a damn fuse.
@@ChrisM-bn5vr as part of his daily walk round checks before he sets off he is to ensure that all equipment fitted to the vehicle is in working order so technically it is his fault for not reporting it to be fixed before departure from his work place
@@ChrisM-bn5vr issue there is buses are suppose to be looked at before leaving the yard. And the bus driver's job is to check that the bus is in full working order. People have jobs those jobs come with assignments someone is not doing there job.
A friend of mine wheeled in to Burger King bathroom to find the wheel chair accessible stall locked because the hot water heater had been installed in it! I called planning and zoning and that got fixed real fast
Disney needs to be told this about the bus vendor that carries DISNEY’s name. Disney will have none of it! But, you have to tell management at Disney about it. And, you are staying at one of my favorite hotels!
I don't expect my comment to be read, but whatever. I came here because I've just seen your post on Facebook and OMG, couldn't believe it. People are so disrespectful and trash here. You guys are doing such an amazing job! Before you two, I'd never heard so thorough information about this disability, and disability itself, or even interabled couples. You've made it possible for me to open my mind and to try to understand things outside my reality. And besides these things, it's a pleasure to watch your videos. I love funny people and you make me laugh a lot. Tons of good and smart jokes, several nice ideas and such an interesting life. I like to follow this UA-cam channel and I'd never unfollow you. I hope for the best, always will. I guess you guys can consider us a family, because we wish only joy and a happy life. Honestly, you are one of my top 3 YT channels. Ever. P.s.: I'm from the middle of Brazil, so I think it's quite nice to reach people this far away from the USA.
It seems from watching your videos, the airlines are learning about accessibility! This airline definitely stepped it up on helping and making it smooth! Keep it up you two!
Not to be super-negative.... But the problem isn't the airports needing to learn. They're not stupid; they know. The problem is they need to be held accountable. Currently, they don't legally have to provide better service than the nightmare they put wheelchair users through every single day. But since this channel exists, there's a higher level of service when Shane flies. The education needs to be directed at lawmakers, so the rest of us can enjoy a more accessible travel experience.
Kristine Napper Yes I think this was better possibly because this airline knew who was flying and they had been made aware previously of the terrible flight situations that Shane had been through on earlier flights. But it has to start somewhere. I think if enough of Shane’s followers could be notified prior to him using some mode of transportation then we could make enough noise with those agencies to insure a smooth situation.💖 And then eventually that would make all these different companies realize how important it is the provide great service to individuals in wheelchairs.
Yes... Can we take that energy, though, and amp it up a little? Let's take that pressure from Shane's giant audience, and direct it toward broader, more systematic change? Not just pressure for good experiences for one high profile customer? The airlines are already 100% aware that they provide extremely traumatic experiences every single day for disabled passengers. They're also 100% aware that they can get away with it. So they're 100% ok with keeping things the way they are. They'll put on a nice show when they know there are cameras with lots of viewers, but that's it. If Shane and Hannah's followers want to make a difference, they need to be pushing for legal mandates and accountability. Here's an organization pushing for REAL change, the kind of actions that would change many of our lives, for anybody who wants to learn more and/or get involved: www.allwheelsup.org/
Wow you can really see the whole spectrum of the state of accessibility in this video, thank you for raising awareness. Everything should be as accessible, accommodating, and respectful as the good Delta experience you guys had. The bus on the otherhand...
Literally, 99% of buses I've ever tried to get on have had broken lifts. I think its a worldwide thing they don't bother with maintenance of wheelchair lifts.
That is SO stupid that the wheel chair lift wasnt working.Dont they inspect them in there pre trip inspection of the bus..I drive a bus with a wheel chair lift and it's the first thing I always check before I even start the pre trip inspection EVERY MORNING.. I cant leave the bus terminal if it's not working..UNBELIEVABLY DUMB.
That’s because a very small portion of people use wheelchairs. It’s sucks, but to make things wheelchair accessible they need to spend a lot of money for something that is very rare. I have seen very few wheelchair people in my whole life, I think I’ve only seen one or two use a bus in my 24 years.
Chris M that is because public transportation/curbs/etc are inherently unaccessible. Make everything more available to people who use wheelchairs and I guarantee they would be out an about much more because it wouldn’t be a stress or a fear or a burden.
@@ChrisM-bn5vr Just because it might be "rare" (which I don't agree with) doesn't mean everything shouldn't be accessible. What about people with other mobility issues that can benefit from flat curbs, wheelchair lifts etc?
Hi Shane and Hannah, I recommended your channel to a man who is living his last days with SMA. His mom has SMA as well. She has a tracheotomy . I thought that he looks really great. I told him about Spinraza but don’t know if he got to read his comments yet or not. I pray that he will seek inspiration from you Shane!! I told him that you have written some books and how awesome you are! I just love you and Hannah soo much and look forward to every video that you two post! Love and hugs from April in SC! 🤗🤗🤗❤️❤️❤️ Keep up the awesome work! You are soo inspirational! ❤️
Oh the joys of travel...it is challenging enough for able bodied people. I can appreciate the added challenge of being in a wheelchair. I love how involved your Mom is with you two. She's amazing! I'd do the same for my daughter. Have fun at the convention...glad you finally got out of the airport!
The airlines you went one is absolutely amazing. I have been on thousands and thousands of planes and never have I ever seen such kindness in an airport and airline
Can I take a second and just admire that two amazing human beings were able to meet each other and make a happier life with each other than couples that don't face the same challenges. Faith in humanity restored. Subscribed! Have fun in Cali. Sry about that bus issue.
Shane’s doctor told us that the insurance company just didn’t understand how to read the chart of Shane’s urine test results. There are no issues with his urine, so he should be good to continue receiving Spinraza! We haven’t heard back from the insurance company yet, so we’ve been holding off on making an update video until we know for sure that the issue has been resolved.
@@SquirmyandGrubs hopefully they will be able to fix it in time for Shane's next injection... Oh, I'm so glad that boarding your flight went so smoothly, and that they took great care of Shane's wheelchair! The bus situation sucked, but @ least they paid for a private taxi! That was cool! Much love to you guys! 💕😊✌️
I see where Hannah gets her looks from, Mom is an attractive lady as well. Both their smiles are identical, great catch Shane! Much respect and great to see y’all doing well.
Considering you made reservations...I hope you filed a formal complaint...all the lifts on the buses just so happened to be out of comission?! ..( INSERT EYE ROLL HERE)
The bus issue was not the fault of the SMA conference as far as I know. They coordinated with bus company, I'm sure, but all the bus company probably told them is that they have a bus that is accessible for wheelchairs. It's all on the bus company itself for not being prepared with a bus with a working lift.
Phew! I was holding my breath while they unloaded your chair! So happy you had a better experience flying this time around. I was just in la and was looking at every bathroom, curb cut, and distance between terminals and am just amazed at the lack of accessibility in public places! Thanks for helping open my eyes to these issues!
We do too, but we don’t always have the time to do it ourselves. It takes me about one hour to caption 3 minutes of video, so this video would have taken six hours to caption. Unfortunately, we didn’t have time for that today. We do have community captions turned on for this video, so if anyone can, please feel free to help us caption it!
Mama Liz is the best. Her "this-situation-is-absolute-garbage" face is priceless. I would hate to be on the receiving end of it. I love all the support you guys have.
Good job, Delta! Thinking it should become a standard that all airports/ airlines have the flat for wheelchairs to be safely loaded onto planes- that was pretty neat! Also, that bus situation was the complete opposite and very ridiculous situation- glad y'all made it safely to your hotel at the end despite that. The hotel does look like it's going to be pretty cool!
Hi Shane, Hannah and lovely Liz, the issue with the lift on the buses, happens almost daily on London’s Buses. I am so glad that you have highlighted this problem. It is so frustrating, all Ramps are supposed to be checked to make sure that they are in good working order. If they don’t work, the bus should not leave the Bus Garage. Thanks for your fantastic Video’s cannot wait for the next one xxxx
You two touch my heart. I am an absolute fan of the both of you. Your love for eachother melts my heart. Wishing you guys happiness , blessings and great success. Thank you for sharing your life journeys with us.
Thanks for Flying Delta♥️ I watch u guys and love your channel so I'm glad that you were satisfied with our services. We take pride and love serving our passengers 💯
Unbelievable situation!!! Disney Resort Bus People Get Your Act Together. You all looked exhausted. Liz once again you are totally Amazing!! No man could have a better, smarter, calmer more take care of it Mother In Law. Great Job Delta!!! Love you Delta!!! Hannah, Shane, and Liz Bless your hearts for having to go through all that. No wonder many people in wheelchairs choose not to travel. You are all so cute and so tough to get through all this.💖
I went through the EXACT same problem with Greyhound buses. Both the original and the 'replacement' bus destined to take me to San Antonio and Austin had wheelchair lifts that didn't work, so I never left my city of origin, much less my destination. It's a frustrating issue all around, and it's sad to see this happening so often. I'm glad they at least compensated you all for the cab.
I love watching our guys! You both remind me so much of me and my fiancé. I was excited for the Disneyland and he kept trying to talk it down. No raining on parades!
Wanted to thank you for the Hello Fresh coupon code. I've watched many videos where people have offered the code before but didn't give as much detail in the cooking process and results of the food. So, with your videos i felt it was time and so glad that we did it! We've been enjoying Hello Fresh for about 3 weeks now and we're hooked! It's always delicious and so easy to prepare. Thank you for sharing your experience's with it - so glad we finally got on the program too. Love and hugs from Louisiana! Also, very glad to see you've had a good experience with travel. Thank you Delta!
And it wasn't really nice that they paid for the cab. You had a reservation, they should have had accessible transportation there on time. Paying for transportation really late wasn't really nice, it was inconvenient and they least they could do.
True, but in a lot of accessibility-related situations, this kind of “fairness” doesn’t happen. If something is out of order, you’re often left to your own devices to come up with an alternative. We appreciated that they paid for the cab, but of course ideally their lifts would have been operational.
I’ve had this happen to me on SO MANY BUSSES! It’s insane. Like are we not checking the mechanics before leaving the bus station?! It’s not like wheelchair bound people can go up steps! Love your videos!
Aww such a cute vid 🥰 I know it takes time but it would be amazing if you guys could at least add in Shane’s subtitles if not both. Since he oftentimes sits further away or behind Hannah, she laughs or talks over him and I can’t fully understand what he’s saying. Or at least tell me what he said at 2:47 😂 Thank you!
We put subtitles on our videos whenever we have time. We’re sorry they’re not on this one yet! The community captions are being worked on right now. I checked, and he said, “I’m a little bit worried that the hotel is not going to live up to your...it’s not like the...”
You guys are making such a difference! Such an inspiration how the two of you can just blow up stereotypes and provide sensitivity training for the masses! I love you guys so much! Mom is great too!
I flew last week and while I’m not in a wheel chair, I do need help getting to and from check in and to the various gates. And, SOUTHWEST did an awesome job helping me while at the gate and on the plane. And, the porter helped me to and from gates to baggage. If you use that service, don’t forget to tip your porters, they do a really great job.
Delta did a really good job. It’s so nice to see someone watched your video and made the experience easy and smooth for you, it makes such a difference. Now, as for the bus company!! I literally have no words for their lack of gumption. I hope you have a great trip x
Your mom is a badass lol I love her! Problem with their lifts? Omgosh. Are they Disney shuttles? Horrible. Thank you for sharing your life with us. You all are awesome human beings and give me hope in humankind again. 💗
So glad you guys enjoyed Cali! LAX is always such a pain but it never keeps me from my second home haha. TSA for us disabled people can sometimes be super invasive! I love that you got a window seat to see your chair being loaded. It always helps in the event that it gets damaged. Delta is notorious for damaging wheelchairs....(speaking from experience) Shane your adapted seat on the flight looks so comfy! I may have to get details on that setup! Hannah, your mom is great and such a great help. Despite the issues with the bus, you guys were such great sports! Sometimes laughter is the best solution to obstacles faced along the way!
The live animals box likely contains either worms or crickets!! I see them all the time at my work. Those boxes will occasionally contain fish or reptiles as well.
I love traveling and living life via youtube with you guys. yalls humor when it comes to lifes craziness is contagious. can't get enough of squirmy and grubs. If you ever did a meet and great in Kansas City I would so drop everything to come see you guys. #1 Fan right here. Safe travels and cant wait until part 2 of your adventure. Post notifications are on and we are awaiting to be notified!
I've been to the Florida Disney once. Had trouble with the bus in both directions. Going, we had to wait for 3 buses before they had one with a working lift. Then that bus driver decided my chair was "too heavy" for his lift and we had to wait for another one. The next one lifted me way up in the air to get on. My brother, who was with me, was freaking out. Here we were on bus #4 and they were lifting me that high? On the way back to airport, same issue. "Only" two buses though. I wrote a letter to Disney's disabled services whatever office and got a reply but it was essentially a form letter. Blah blah inspection every day blah blah sorry for the inconvenience blah blah rarely happens.
You're a very loving couple. People are prone to say negative things when they themselves don't understand something in life. That's their lesson. Yours, is to keep teaching. But you're not going to reach everyone. That's just an unrealistic expectation. Can't save the world. But you can save your sanity and not let them bring you down. Keep spreading the joy you have in your life. You may not have reached them but you are reaching others and you're definitely making my day brighter when you make your videos. I suffer from MS and other health issues. My husband is healthy as a horse and people always have something to say about us. Keep on, keeping on Shane. (I don't post often but I just saw the message on facebook and wanted to.)
I laughed so much when Shane tossed the recipe card and then chanted ‘helping, helping, helping!’ while the camera panned down to it laying on the floor all the way on the other side of his chair to where Hannah was standing. I would love to have half his sass toward the things I can’t do.
@@Pler1978 physically active things are not the only way that you can help someone. There are so many things that Shane can still do to help Hannah and other people
Guys, this was really stressful to watch! Thank you for increasing awareness! I’m really ignorant myself, but I’m learning a lot through you. Thanks for opening my eyes! I’ll better educate myself!
That stupid bus lift!! I got stuck last winter on a lift that got stuck MID AIR in the middle of 19* weather and I had a few too little layers on....it SUKKED. 45 minutes in the air on a bus lift that wouldn't go UP or DOWN. finally someone figured it out.
Hello from Sheffield England 🏴!!!!! You are both awesome and Liz is a star. Bless you all. I love waking up in the morning to see a video from you guys. You inspire so many people and you brighten up the day.! 😄😄 You guys rock!!! Xx
I’ve always had great experiences with Delta. They always seem to have their customers best interests in mind. My mom and I got stuck in London/Heathrow and Delta was the only airline that was courteous and helpful in getting us back home. And they felt bad about not having a flight that day to get us home so they paid for our hotel and upgraded us to comfort and on our flight back to the states. If I’m buying the ticket I buy exclusively Delta. Glad to hear they were good with you guys!
Liz's face when she turned back towards the camera after talking to the bus driver reminds me so much of the 'Jamie Lee Curtis arguing with a friend and angrily drinking water' meme and I'm 100% here for it
You are paying it forward just by sharing your lives with us and with everyone. The world needs to know what it's like. You are doing a great service. Thank you.
My son is in a wheelchair and this is all too familiar. Hey Bus Company... it's called maintenance! You make sure everything works before you start your day! What a crap excuse!
OMG and you were keeping cool! And still had a smile. Amazing! I am a (lady) tram driver from Zürich. I always help people in wheelchairs if they need any help and I never rush or stress them. I am happy that a lot of our trams now have low entrances so people with a wheelchair have more independence!!! By the way I love to wacht your videos! You are totally lovable and funny and you are lifting up the hearts of so many people 💞🌸💫
You could teach a master’s class in patience and positivity in any given situation. No one screamed, yelled nor used profanities considering. LAX is madness and all three of you handled it with pure class and dignity 😇.
Hanna and Shane I’m a new subscriber and love watching your vlog. Ive been catching up with all of the past episodes. To all of the nay sayers regarding your relationship ... mind your own bitness. Hannah is obviously a compassionate care giver and loves Shane very much. Watching you guys together it’s obvious the love both of you share. Shane.. my friend God has given you an incredible young lady to share your life with, take Gods gift and embrace her.
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
Hannah gets so sassy when it comes to Shane’s well being. I love it!!!
Protect, Serve & Be A Heroic Woman! What an Awesome Couple! Made for One Another and to make the World a Brighter, Happier Place.
Lauren Piontkowski she isn’t a woman I’d want to make angry that’s for sure. Liz was getting angry too.
We could not hear her but from what I seen I think she gets that from her mom lol ;) I am happy her mom was with them :)
Her mom, too. They're both badasses! 💗💗
Not just for Shane but other disabled people! Including the other lady in the wheelchair trying to get on the shuttle
Even though your channel is fun, the work you are doing to increase the awareness for need for accessibility is is so very important. It is work, and you make it look effortless. I pray your efforts greatly help many others in the future. Love you both.
I'm speech less you put that like a manager or a boss x
You are absolutely on point,
I love that your precious Mom travels with you! So much fun!!!
🙏🏻
Shane and Hannah my husband is an airline pilot and flies for Delta. Each time you have had a difficult flying situation I always pause Your video and talk to him about your experiences flying.....he keeps saying, tell Shane and Hannah to fly Delta.....we treat our passengers with great care! I’m happy to see that you had a better experience and you were flying Delta! He’s a Captain on the 737 and a very considerate/sweet bald man.. His name is Rand and he would love to meet you! He said that if he could talk to Shane he would explain the logistics as to why he can’t fly sitting in his own comfortable wheelchair. Your friends!
Vicki Averett I Love Delta. I have flown with them so many times and also flown a few others. I stay with Delta because they are the best and sweetest airline and actually (I think) the cheapest too. Tell your husband I said Good Job! 💖
bald men are superior ahead of our time so the hair falls out quicker
Vicki Averett The majority of people in wheelchairs do NOT want to stay in their chairs. Shane's opinion is his own and does not reflect the wheelchair community, at large. Let your husband know that we would like better trained personnel to make getting on and off the plane less stressful. I will say, things are improving.
DELTA IS THE BEST!
Although my motorised wheelchair is extremely comfortable, there’s no way I want to stay on it for the flight from Australia to London. I like to recline back in the Qantas airline seats, feel comfortable and relax. My wheelchair is for getting me around, not sleeping in.
As a gate agent for Delta, I am so happy that you guys had a good experience with us! I appreciate hearing your viewpoints on what can be done to best accommodate you and other passengers using wheelchairs. I love watching your videos, I hope to see you both on one of my flights someday.
When Hannah's mom says "multiple lifts on multiple buses" and smiles I saw how much the two of them resemble one another - inside and out. You guys are such a good example of being able to smile in impossible situations. And I agree with what Lea (and probably others) says: this is such important work you're doing, documenting what it takes... thank you!!
Your mom was not impressed. I love a momma bear!
I love the look on Liz's face. She was getting fierce!! Go Liz Go.
Liz is awesome!
@@berglettemom6045 Thank you!!
Liz’s face when she turned around after talking to that guy with the bus was such a mood. Loved it!
Bobbi Young kinda bitchy if you ask me. It’s not his fault. Obviously he checked the bus before departure and I’m sure the lift was working sometimes things go wrong and you can’t help it I thought it was very rude to get upset with the driver. Not a good look made her look bad. Instead of waiting so longing they should’ve made arrangements right away instead of just sitting there complaining.
@@desaraebarber881 they had arraignments, the bus that had a broken lift was their arraignment, it wasnt just that bus either, apparently all of their buses had a lift problem. "Obviously" if they would regularly check the lifts, like they are supposed to, it would have been addressed before this inconvenient situation unraveled.
Hanna is really good about calling in advance and asking about wheelchair accessibility. This isn't a situation where they failed to do their part, it's a situation where companies and their employees fail to do their jobs. They paid for a service, like everyone else, and they are entitled to the same treatment and services as anyone else.
Should they be happy that the bus driver abandoned them and the 2nd bus never showed up?
Tricia Kinchen exactly!!!
She was rude. The poor guy was explaining the situation. He's just the driver.
He explained but not once did anyone apologize or offer to help them find a solution. The family paid for a reservation, 2 non-inspected buses had an issue then after waiting almost 2 Hours they were basically told "can't happen, figure it out yourself". In my state, buses or trains can't leave the station without completing&submitting a check list inspection! If not done the driver could be reprimanded or fired if it's a recurring issue. The cab wasn't recommended at any point until they had already waited so long and called twice. Other companies have SLAs of not letting the customer wait beyond a certain threshold, to have a quick TAT so the person has the best experience. Candidly, if the family pressed more they would be due reparations for the company insisting to have them wait outside in the elements with no seating. Paying for their cab is bare minimum reparation and doesn't undo the horrible time they had, time wasted, any engagements they could have missed and worst scenario any medical deadlines (like having medication at home or at a facility). The driver should have said Call in as soon as they knew it was broken(or he or the 2nd person should have called), then CS should have issued a cab right then. If I had a bus driver basically tell me "Welp can't help you disabled folks so just wait"*walks away* 'for how long?' "call and figure it out" Yeah I'd have a disappointed frown. Promise I'm not a Karen(Neither was the mom!), this is a legitimate business expectation held in many companies. Imagine waiting 2 hours for dinner you paid for in advance then to be told "uhh we cant make your food.. Call corporate for help" *walks away*
Shouldn't they make sure the bus is operational BEFORE they drive to the airport?
Right?
MULTIPLE buses had broken lifts. The bus driver getting on the ground with the flashlight was for show... bus drivers are NOT mechanics... =/
Kelly M. Things happen🤷🏼♀️
Lol you would think so
Sunglasses Girl bus companies HAVE mechanics, though
Wow that bus situation was ridiculous
The bus driver had a crowd of people on the bus wanting to get home, and had a job to do. He isn’t the engineer of the bus, and he couldn’t do anything, it wasn’t his fault. Imagine you just landed from a long flight to LAX, hopped on the bus and you had to wait two hours sitting on a bus because the wheel chair ramp was broken. The bus driver couldn’t do anything to fix it obviously, so what are they supposed to do.
He woke up that morning to go do his job, he had no idea he would het assigned to a bus with a broken ramp.
Chris M so have a mechanic drive over or realize quickly your ramp needs repair and make other arrangements. I’ve had a similar thing happen where the ramp was operational, then a fuse blew. It took them a good 45 minutes to realize it was a damn fuse.
@@ChrisM-bn5vr as part of his daily walk round checks before he sets off he is to ensure that all equipment fitted to the vehicle is in working order so technically it is his fault for not reporting it to be fixed before departure from his work place
@@ChrisM-bn5vr issue there is buses are suppose to be looked at before leaving the yard. And the bus driver's job is to check that the bus is in full working order. People have jobs those jobs come with assignments someone is not doing there job.
A friend of mine wheeled in to Burger King bathroom to find the wheel chair accessible stall locked because the hot water heater had been installed in it! I called planning and zoning and that got fixed real fast
Disney needs to be told this about the bus vendor that carries DISNEY’s name. Disney will have none of it! But, you have to tell management at Disney about it. And, you are staying at one of my favorite hotels!
This is great idea!
I don't expect my comment to be read, but whatever. I came here because I've just seen your post on Facebook and OMG, couldn't believe it. People are so disrespectful and trash here. You guys are doing such an amazing job! Before you two, I'd never heard so thorough information about this disability, and disability itself, or even interabled couples. You've made it possible for me to open my mind and to try to understand things outside my reality. And besides these things, it's a pleasure to watch your videos. I love funny people and you make me laugh a lot. Tons of good and smart jokes, several nice ideas and such an interesting life. I like to follow this UA-cam channel and I'd never unfollow you. I hope for the best, always will. I guess you guys can consider us a family, because we wish only joy and a happy life. Honestly, you are one of my top 3 YT channels. Ever. P.s.: I'm from the middle of Brazil, so I think it's quite nice to reach people this far away from the USA.
Thank you for such a kind comment! We really appreciate your support all the way in Brazil :)
It seems from watching your videos, the airlines are learning about accessibility! This airline definitely stepped it up on helping and making it smooth! Keep it up you two!
Not to be super-negative.... But the problem isn't the airports needing to learn. They're not stupid; they know. The problem is they need to be held accountable. Currently, they don't legally have to provide better service than the nightmare they put wheelchair users through every single day. But since this channel exists, there's a higher level of service when Shane flies. The education needs to be directed at lawmakers, so the rest of us can enjoy a more accessible travel experience.
Kristine Napper Yes I think this was better possibly because this airline knew who was flying and they had been made aware previously of the terrible flight situations that Shane had been through on earlier flights. But it has to start somewhere.
I think if enough of Shane’s followers could be notified prior to him using some mode of transportation then we could make enough noise with those agencies to insure a smooth situation.💖 And then eventually that would make all these different companies realize how important it is the provide great service to individuals in wheelchairs.
Yes... Can we take that energy, though, and amp it up a little? Let's take that pressure from Shane's giant audience, and direct it toward broader, more systematic change? Not just pressure for good experiences for one high profile customer? The airlines are already 100% aware that they provide extremely traumatic experiences every single day for disabled passengers. They're also 100% aware that they can get away with it. So they're 100% ok with keeping things the way they are. They'll put on a nice show when they know there are cameras with lots of viewers, but that's it. If Shane and Hannah's followers want to make a difference, they need to be pushing for legal mandates and accountability. Here's an organization pushing for REAL change, the kind of actions that would change many of our lives, for anybody who wants to learn more and/or get involved: www.allwheelsup.org/
Thank you Delta! So glad they treated you (& Shane’s chair) right and you gave them a shout out! I kept wondering what airlines!
I fall over dying when Shane goes "helping, helping, helping"!!😂😂😂😂
Lol me too!
It was SO funny!
Laughed so hard 😂
Hate that end of the experience was so bad, when the rest of the day seemed to be going so well. Glad y'all made it safe and sound.
I'm a caregiver with patients in wheelchairs, it's so frustrating how unaccessible places and areas are!
We don't like being called "patients" when we're not in hospital.
@@ChrisPage68 calm down she said she's a nurse with patients.. Not that you are a patient. Sensitive!!
Wow you can really see the whole spectrum of the state of accessibility in this video, thank you for raising awareness. Everything should be as accessible, accommodating, and respectful as the good Delta experience you guys had. The bus on the otherhand...
Literally, 99% of buses I've ever tried to get on have had broken lifts. I think its a worldwide thing they don't bother with maintenance of wheelchair lifts.
I've rarely had an issue with public transport personally, so I wouldn't say it's a worldwide issue.
@@imjustwolf I was refering to private buses really. This was a private Disney coach. Government ran transport is maintained much better.
@@rickymcnally2269 didn't realize it was ran by Disney. I thought it was just advertising for Disney.
@@imjustwolf I could be wrong, but i'm pretty sure disney run their own transport. Or its at least private ran by someone else.
@@rickymcnally2269 Fair enough. I didn't use their transportation when I went there as a kid so I wouldn't know.
That is SO stupid that the wheel chair lift wasnt working.Dont they inspect them in there pre trip inspection of the bus..I drive a bus with a wheel chair lift and it's the first thing I always check before I even start the pre trip inspection EVERY MORNING.. I cant leave the bus terminal if it's not working..UNBELIEVABLY DUMB.
What patience people with disabilities have. Sooo very much we able-bodied take for granted.
I see ur point.
And yet, when we do complain, we're made to feel as though we should be grateful for anything - even substandard service. 😤
When you get a notification for a new video and so I pull over into a parking lot and watch it! 😂🤷🏼♂️
Thank you DELTA...both my kids work for Delta....:))
hollyann127 love Delta. Always choose them when they are available!
I love the hello fresh ads you guys do. They don't feel like ads, i just like watching you cook and argue over who is head chef
The world is not as wheelchair friendly as it thinks it is!! 🌸🌼🌸
That’s because a very small portion of people use wheelchairs. It’s sucks, but to make things wheelchair accessible they need to spend a lot of money for something that is very rare. I have seen very few wheelchair people in my whole life, I think I’ve only seen one or two use a bus in my 24 years.
Chris M that is because public transportation/curbs/etc are inherently unaccessible. Make everything more available to people who use wheelchairs and I guarantee they would be out an about much more because it wouldn’t be a stress or a fear or a burden.
@@ChrisM-bn5vr Just because it might be "rare" (which I don't agree with) doesn't mean everything shouldn't be accessible. What about people with other mobility issues that can benefit from flat curbs, wheelchair lifts etc?
@@ChrisM-bn5vr you need to get out more. I live in a small town and see wheelchairs all the time.
Beckie Hubley maybe you live in a disabled town?
Hi Shane and Hannah, I recommended your channel to a man who is living his last days with SMA. His mom has SMA as well. She has a tracheotomy . I thought that he looks really great. I told him about Spinraza but don’t know if he got to read his comments yet or not. I pray that he will seek inspiration from you Shane!! I told him that you have written some books and how awesome you are! I just love you and Hannah soo much and look forward to every video that you two post! Love and hugs from April in SC! 🤗🤗🤗❤️❤️❤️ Keep up the awesome work! You are soo inspirational! ❤️
Oh the joys of travel...it is challenging enough for able bodied people. I can appreciate the added challenge of being in a wheelchair. I love how involved your Mom is with you two. She's amazing! I'd do the same for my daughter. Have fun at the convention...glad you finally got out of the airport!
Next time I need something done, I’m calling Hannah and Liz. 💀😂
Nice job Delta! This video illustrates you how your employees care.
The airlines you went one is absolutely amazing. I have been on thousands and thousands of planes and never have I ever seen such kindness in an airport and airline
Can I take a second and just admire that two amazing human beings were able to meet each other and make a happier life with each other than couples that don't face the same challenges. Faith in humanity restored. Subscribed! Have fun in Cali. Sry about that bus issue.
Omg its so frustrating! You guys did so well to keep your cool! Enjoy your trip!
Yep , as a wheelchair user this happens more often then people would think. Rolling my eyes lol
Not to push, but I would love an update on the insurance situation
Shane’s doctor told us that the insurance company just didn’t understand how to read the chart of Shane’s urine test results. There are no issues with his urine, so he should be good to continue receiving Spinraza! We haven’t heard back from the insurance company yet, so we’ve been holding off on making an update video until we know for sure that the issue has been resolved.
@@SquirmyandGrubs hopefully they will be able to fix it in time for Shane's next injection... Oh, I'm so glad that boarding your flight went so smoothly, and that they took great care of Shane's wheelchair! The bus situation sucked, but @ least they paid for a private taxi! That was cool! Much love to you guys! 💕😊✌️
Omg I am so happy about this update!
@@vaultlife7110 Yes! So happy also! 🤗❤️🎉
I see where Hannah gets her looks from, Mom is an attractive lady as well.
Both their smiles are identical, great catch Shane! Much respect and great to see y’all doing well.
Considering you made reservations...I hope you filed a formal complaint...all the lifts on the buses just so happened to be out of comission?! ..( INSERT EYE ROLL HERE)
Liz reminds me so much of my mom. Strong and confident and will fight for fair and the just. Bless ❤️
Sma conference and they come and pick you up and can’t take wheelchairs 🤦♀️
Jenelle Gast oh the irony!
I’m sorry 😂 not funny but omg
P poor planning!
OMG!! The irony's insane
The bus issue was not the fault of the SMA conference as far as I know. They coordinated with bus company, I'm sure, but all the bus company probably told them is that they have a bus that is accessible for wheelchairs. It's all on the bus company itself for not being prepared with a bus with a working lift.
Phew! I was holding my breath while they unloaded your chair! So happy you had a better experience flying this time around. I was just in la and was looking at every bathroom, curb cut, and distance between terminals and am just amazed at the lack of accessibility in public places! Thanks for helping open my eyes to these issues!
I really like when you put the subtitles in your videos.
We do too, but we don’t always have the time to do it ourselves. It takes me about one hour to caption 3 minutes of video, so this video would have taken six hours to caption. Unfortunately, we didn’t have time for that today. We do have community captions turned on for this video, so if anyone can, please feel free to help us caption it!
Squirmy and Grubs ok thank you for explaining your process and I am sorry but I really do love your vids. Love you Shane and Hannah you are the best
Mama Liz is the best. Her "this-situation-is-absolute-garbage" face is priceless. I would hate to be on the receiving end of it.
I love all the support you guys have.
Good job, Delta! Thinking it should become a standard that all airports/ airlines have the flat for wheelchairs to be safely loaded onto planes- that was pretty neat! Also, that bus situation was the complete opposite and very ridiculous situation- glad y'all made it safely to your hotel at the end despite that. The hotel does look like it's going to be pretty cool!
15:55 a MAN IN A MASK BEFORE 2020!
FYI I normally skip through the hello fresh parts on other vids. I love the way Hannah and Shane video theirs!! Keep sponsoring them
Hi Shane, Hannah and lovely Liz, the issue with the lift on the buses, happens almost daily on London’s Buses. I am so glad that you have highlighted this problem. It is so frustrating, all Ramps are supposed to be checked to make sure that they are in good working order. If they don’t work, the bus should not leave the Bus Garage. Thanks for your fantastic Video’s cannot wait for the next one xxxx
Huge difference in the care of your chair and getting you guys in early!! Awesome! Hey! Memory foam why aren't you sponsoring Shane's comfort chair?!!
why was Shane's hand swabbed at the airport?
Mike Campbell I think it’s because they can’t go through the detectors so they need swab for like bomb residue and drugs etc
@@MM-dq2pi It's because everyone knows Shane is Hannah's drug mule. 😉
@@theedenadventures yep
I love your mom. She reminds me of my mom. Very headstrong and gets stuff done. Love it.
Love seeing your mom wearing the necklace you got her!
I love that necklace!!
Momma to the rescue, she’s not taking any nonsense from anyone. Love this family.
I have to say Hannah you look so much like your mom! You guys are both beautiful! She truly seems like such a sweetheart, I just
4:13 it’s so good when I get to skip that line at the Minneapolis airporT, SO NICEEE.
honestly the only vlogging channel I watch
You two touch my heart. I am an absolute fan of the both of you. Your love for eachother melts my heart. Wishing you guys happiness , blessings and great success. Thank you for sharing your life journeys with us.
Thanks for Flying Delta♥️ I watch u guys and love your channel so I'm glad that you were satisfied with our services. We take pride and love serving our passengers 💯
Unbelievable situation!!! Disney Resort Bus People Get Your Act Together. You all looked exhausted. Liz once again you are totally Amazing!! No man could have a better, smarter, calmer more take care of it Mother In Law.
Great Job Delta!!! Love you Delta!!!
Hannah, Shane, and Liz Bless your hearts for having to go through all that. No wonder many people in wheelchairs choose not to travel.
You are all so cute and so tough to get through all this.💖
Your mom Hannah is a God send. Shes is always there helping. What a nice person.
I went through the EXACT same problem with Greyhound buses. Both the original and the 'replacement' bus destined to take me to San Antonio and Austin had wheelchair lifts that didn't work, so I never left my city of origin, much less my destination. It's a frustrating issue all around, and it's sad to see this happening so often. I'm glad they at least compensated you all for the cab.
That lady in the Hello Fresh commercial has a gorgeous diamond!!! Her man did good!❤❤
I love watching our guys! You both remind me so much of me and my fiancé. I was excited for the Disneyland and he kept trying to talk it down. No raining on parades!
Editing, B rolls, the speed ups and time lapses... vlog skills are on fire 🔥
Wanted to thank you for the Hello Fresh coupon code. I've watched many videos where people have offered the code before but didn't give as much detail in the cooking process and results of the food. So, with your videos i felt it was time and so glad that we did it! We've been enjoying Hello Fresh for about 3 weeks now and we're hooked! It's always delicious and so easy to prepare. Thank you for sharing your experience's with it - so glad we finally got on the program too. Love and hugs from Louisiana! Also, very glad to see you've had a good experience with travel. Thank you Delta!
And it wasn't really nice that they paid for the cab. You had a reservation, they should have had accessible transportation there on time. Paying for transportation really late wasn't really nice, it was inconvenient and they least they could do.
True, but in a lot of accessibility-related situations, this kind of “fairness” doesn’t happen. If something is out of order, you’re often left to your own devices to come up with an alternative. We appreciated that they paid for the cab, but of course ideally their lifts would have been operational.
I’ve had this happen to me on SO MANY BUSSES! It’s insane. Like are we not checking the mechanics before leaving the bus station?! It’s not like wheelchair bound people can go up steps! Love your videos!
Aww such a cute vid 🥰 I know it takes time but it would be amazing if you guys could at least add in Shane’s subtitles if not both. Since he oftentimes sits further away or behind Hannah, she laughs or talks over him and I can’t fully understand what he’s saying. Or at least tell me what he said at 2:47 😂 Thank you!
We put subtitles on our videos whenever we have time. We’re sorry they’re not on this one yet! The community captions are being worked on right now. I checked, and he said, “I’m a little bit worried that the hotel is not going to live up to your...it’s not like the...”
Squirmy and Grubs ooooooh okay thank you!! Good enough 😆 And I totally get it no worries :)
Love your mom’s facial expression after the bus man told her to call! Just priceless.
God bless you all XXOO
Way to go Delta! So happy they took good care of you guys and made you feel comfortable ❤️
RubyJewel imagine the toiletting issues for Shane in a train!
You guys are making such a difference! Such an inspiration how the two of you can just blow up stereotypes and provide sensitivity training for the masses! I love you guys so much! Mom is great too!
I would love to hear the whole conversation Liz had with the bus company rep. He/she had better watch his/her step!
Hannah your mother has such a pleasant spirit and you favor her a lot. It is nice that she is able to travel with you and Shane.
When you open UA-cam and see that this was uploaded 8 seconds ago. Yay!
I flew last week and while I’m not in a wheel chair, I do need help getting to and from check in and to the various gates. And, SOUTHWEST did an awesome job helping me while at the gate and on the plane. And, the porter helped me to and from gates to baggage. If you use that service, don’t forget to tip your porters, they do a really great job.
Shane lying on that counter set my anxiety off. Like a newborn baby on the edge. Lawd knows I was holding my breath 😂😂
Delta did a really good job. It’s so nice to see someone watched your video and made the experience easy and smooth for you, it makes such a difference. Now, as for the bus company!! I literally have no words for their lack of gumption. I hope you have a great trip x
Your mom is a badass lol I love her! Problem with their lifts? Omgosh. Are they Disney shuttles? Horrible.
Thank you for sharing your life with us. You all are awesome human beings and give me hope in humankind again. 💗
So glad you guys enjoyed Cali! LAX is always such a pain but it never keeps me from my second home haha. TSA for us disabled people can sometimes be super invasive! I love that you got a window seat to see your chair being loaded. It always helps in the event that it gets damaged. Delta is notorious for damaging wheelchairs....(speaking from experience) Shane your adapted seat on the flight looks so comfy! I may have to get details on that setup! Hannah, your mom is great and such a great help. Despite the issues with the bus, you guys were such great sports! Sometimes laughter is the best solution to obstacles faced along the way!
The live animals box likely contains either worms or crickets!! I see them all the time at my work. Those boxes will occasionally contain fish or reptiles as well.
Chickens too. They ship chicks.
We deliver tons of crickets and worms at the post office, that was my first thought too
Especially since there were no air holes for chicks
I love traveling and living life via youtube with you guys. yalls humor when it comes to lifes craziness is contagious. can't get enough of squirmy and grubs. If you ever did a meet and great in Kansas City I would so drop everything to come see you guys. #1 Fan right here. Safe travels and cant wait until part 2 of your adventure. Post notifications are on and we are awaiting to be notified!
I've been to the Florida Disney once. Had trouble with the bus in both directions. Going, we had to wait for 3 buses before they had one with a working lift. Then that bus driver decided my chair was "too heavy" for his lift and we had to wait for another one. The next one lifted me way up in the air to get on. My brother, who was with me, was freaking out. Here we were on bus #4 and they were lifting me that high? On the way back to airport, same issue. "Only" two buses though. I wrote a letter to Disney's disabled services whatever office and got a reply but it was essentially a form letter. Blah blah inspection every day blah blah sorry for the inconvenience blah blah rarely happens.
You're a very loving couple. People are prone to say negative things when they themselves don't understand something in life. That's their lesson. Yours, is to keep teaching. But you're not going to reach everyone. That's just an unrealistic expectation. Can't save the world. But you can save your sanity and not let them bring you down. Keep spreading the joy you have in your life. You may not have reached them but you are reaching others and you're definitely making my day brighter when you make your videos. I suffer from MS and other health issues. My husband is healthy as a horse and people always have something to say about us. Keep on, keeping on Shane. (I don't post often but I just saw the message on facebook and wanted to.)
I laughed so much when Shane tossed the recipe card and then chanted ‘helping, helping, helping!’ while the camera panned down to it laying on the floor all the way on the other side of his chair to where Hannah was standing. I would love to have half his sass toward the things I can’t do.
@@Pler1978 physically active things are not the only way that you can help someone. There are so many things that Shane can still do to help Hannah and other people
Guys, this was really stressful to watch! Thank you for increasing awareness! I’m really ignorant myself, but I’m learning a lot through you. Thanks for opening my eyes! I’ll better educate myself!
That stupid bus lift!! I got stuck last winter on a lift that got stuck MID AIR in the middle of 19* weather and I had a few too little layers on....it SUKKED. 45 minutes in the air on a bus lift that wouldn't go UP or DOWN. finally someone figured it out.
angela s. horrible!! :(
Hello from Sheffield England 🏴!!!!! You are both awesome and Liz is a star. Bless you all. I love waking up in the morning to see a video from you guys. You inspire so many people and you brighten up the day.! 😄😄
You guys rock!!! Xx
I'm flying with Delta soon and your video made me feel better about it.
I just flew with Delta. Great choice! Awesome experience.
I’ve always had great experiences with Delta. They always seem to have their customers best interests in mind. My mom and I got stuck in London/Heathrow and Delta was the only airline that was courteous and helpful in getting us back home. And they felt bad about not having a flight that day to get us home so they paid for our hotel and upgraded us to comfort and on our flight back to the states. If I’m buying the ticket I buy exclusively Delta. Glad to hear they were good with you guys!
Liz's face when she turned back towards the camera after talking to the bus driver reminds me so much of the 'Jamie Lee Curtis arguing with a friend and angrily drinking water' meme and I'm 100% here for it
You are paying it forward just by sharing your lives with us and with everyone. The world needs to know what it's like. You are doing a great service. Thank you.
My son is in a wheelchair and this is all too familiar. Hey Bus Company... it's called maintenance! You make sure everything works before you start your day! What a crap excuse!
OMG and you were keeping cool! And still had a smile. Amazing! I am a (lady) tram driver from Zürich. I always help people in wheelchairs if they need any help and I never rush or stress them. I am happy that a lot of our trams now have low entrances so people with a wheelchair have more independence!!! By the way I love to wacht your videos! You are totally lovable and funny and you are lifting up the hearts of so many people 💞🌸💫
You would've thought they'd have checked the ramps prior to coming to pick you up, however, that would take common sense🤦🏻♀️
I know, right!
Exactly....SMH
I've hailed cabs in London. You'be surprised how many "broken" ramps they have - that when they don't just drive past you.
Common sense is not that common...unfortunately.
Catherine Amen
Oh man Shane and Hannah and Liz I just want to hug all three of you. Horrific busses at least the plane went well!
Shane and Hanna are goals I want my girlfriend to get sassy when it comes to my well being, I love your videos, keep inspiring everyone❤️
I love Hannah’s mam. She is so protective of you both. The world isn’t very wheelchair friendly x
Shane, you got your license with you. Just jump in and drive the dang thing!
Lol, look at all the bags on the back of Shane's wheelchair, Hannah is definitely lucky to have that perk! :)
Have you two taken an Amtrak anywhere? Very comfy and accessible. Shane could stay in his chair!
Thank God you got a ride! Poor Shane, he was exhausted, I can't even imagine the frustration on Hannah & Liz too. Delta was amazing though!
You could teach a master’s class in patience and positivity in any given situation. No one screamed, yelled nor used profanities considering. LAX is madness and all three of you handled it with pure class and dignity 😇.
Hanna and Shane
I’m a new subscriber and love watching your vlog. Ive been catching up with all of the past episodes.
To all of the nay sayers regarding your relationship ... mind your own bitness.
Hannah is obviously a compassionate care giver and loves Shane very much.
Watching you guys together it’s obvious the love both of you share.
Shane.. my friend God has given you an incredible young lady to share your life with, take Gods gift and embrace her.