Stranded in LAX Airport - California Part 1 / Squirmy and Grubs
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- Опубліковано 28 вер 2024
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Thank you SO much!
We fly to Los Angeles for the CureSMA Conference, where we were doing several speaking engagements. Our travel to the conference was slightly complicated by a number of busses without working wheelchair lifts. Thankfully, everything with the flight was exceptionally smooth!
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Intro animation made by Pinkietoons! Check out her Instagram page to see more of her awesome work: / pinkietoons
Shane was born with a neuromuscular disease called Spinal Muscular Atrophy that requires him to use an electric wheelchair. He is the author of several award-winning books, the President of a nonprofit organization called Laughing At My Nightmare, and a renowned public speaker who has performed across the country at places such as Harvard University, The University of Florida, The University of Connecticut, Princeton University, and many more.
Hannah just graduated from Carleton College, where she studied Sociology and Anthropology. Her future aspirations include attending graduate school and owning a goat sanctuary. She films and edits the “Squirmy and Grubs” vlog.
Shane and Hannah have been dating for 3+ years and living together in Minneapolis for a year. On June 15th, 2019 they got engaged!!!! Their interabled relationship often confuses people, because much of society still cannot fathom people with disabilities being involved in loving, intimate relationships. Anyone who watches these episodes will quickly see their relationship is just as “normal” as any other. Sure, Hannah helps Shane use the bathroom and brush his teeth, but those activities do not detract from the emotional, intellectual, and physical connection they experience together.
Even though your channel is fun, the work you are doing to increase the awareness for need for accessibility is is so very important. It is work, and you make it look effortless. I pray your efforts greatly help many others in the future. Love you both.
I'm speech less you put that like a manager or a boss x
You are absolutely on point,
I love that your precious Mom travels with you! So much fun!!!
🙏🏻
As a gate agent for Delta, I am so happy that you guys had a good experience with us! I appreciate hearing your viewpoints on what can be done to best accommodate you and other passengers using wheelchairs. I love watching your videos, I hope to see you both on one of my flights someday.
Liz’s face when she turned around after talking to that guy with the bus was such a mood. Loved it!
Bobbi Young kinda bitchy if you ask me. It’s not his fault. Obviously he checked the bus before departure and I’m sure the lift was working sometimes things go wrong and you can’t help it I thought it was very rude to get upset with the driver. Not a good look made her look bad. Instead of waiting so longing they should’ve made arrangements right away instead of just sitting there complaining.
@@desaraebarber881 they had arraignments, the bus that had a broken lift was their arraignment, it wasnt just that bus either, apparently all of their buses had a lift problem. "Obviously" if they would regularly check the lifts, like they are supposed to, it would have been addressed before this inconvenient situation unraveled.
Hanna is really good about calling in advance and asking about wheelchair accessibility. This isn't a situation where they failed to do their part, it's a situation where companies and their employees fail to do their jobs. They paid for a service, like everyone else, and they are entitled to the same treatment and services as anyone else.
Should they be happy that the bus driver abandoned them and the 2nd bus never showed up?
Tricia Kinchen exactly!!!
She was rude. The poor guy was explaining the situation. He's just the driver.
He explained but not once did anyone apologize or offer to help them find a solution. The family paid for a reservation, 2 non-inspected buses had an issue then after waiting almost 2 Hours they were basically told "can't happen, figure it out yourself". In my state, buses or trains can't leave the station without completing&submitting a check list inspection! If not done the driver could be reprimanded or fired if it's a recurring issue. The cab wasn't recommended at any point until they had already waited so long and called twice. Other companies have SLAs of not letting the customer wait beyond a certain threshold, to have a quick TAT so the person has the best experience. Candidly, if the family pressed more they would be due reparations for the company insisting to have them wait outside in the elements with no seating. Paying for their cab is bare minimum reparation and doesn't undo the horrible time they had, time wasted, any engagements they could have missed and worst scenario any medical deadlines (like having medication at home or at a facility). The driver should have said Call in as soon as they knew it was broken(or he or the 2nd person should have called), then CS should have issued a cab right then. If I had a bus driver basically tell me "Welp can't help you disabled folks so just wait"*walks away* 'for how long?' "call and figure it out" Yeah I'd have a disappointed frown. Promise I'm not a Karen(Neither was the mom!), this is a legitimate business expectation held in many companies. Imagine waiting 2 hours for dinner you paid for in advance then to be told "uhh we cant make your food.. Call corporate for help" *walks away*
I love the look on Liz's face. She was getting fierce!! Go Liz Go.
Liz is awesome!
@@berglettemom6045 Thank you!!
Disney needs to be told this about the bus vendor that carries DISNEY’s name. Disney will have none of it! But, you have to tell management at Disney about it. And, you are staying at one of my favorite hotels!
This is great idea!
Literally, 99% of buses I've ever tried to get on have had broken lifts. I think its a worldwide thing they don't bother with maintenance of wheelchair lifts.
I've rarely had an issue with public transport personally, so I wouldn't say it's a worldwide issue.
@@imjustwolf I was refering to private buses really. This was a private Disney coach. Government ran transport is maintained much better.
@@rickymcnally2269 didn't realize it was ran by Disney. I thought it was just advertising for Disney.
@@imjustwolf I could be wrong, but i'm pretty sure disney run their own transport. Or its at least private ran by someone else.
@@rickymcnally2269 Fair enough. I didn't use their transportation when I went there as a kid so I wouldn't know.
The world is not as wheelchair friendly as it thinks it is!! 🌸🌼🌸
That’s because a very small portion of people use wheelchairs. It’s sucks, but to make things wheelchair accessible they need to spend a lot of money for something that is very rare. I have seen very few wheelchair people in my whole life, I think I’ve only seen one or two use a bus in my 24 years.
Chris M that is because public transportation/curbs/etc are inherently unaccessible. Make everything more available to people who use wheelchairs and I guarantee they would be out an about much more because it wouldn’t be a stress or a fear or a burden.
@@ChrisM-bn5vr Just because it might be "rare" (which I don't agree with) doesn't mean everything shouldn't be accessible. What about people with other mobility issues that can benefit from flat curbs, wheelchair lifts etc?
@@ChrisM-bn5vr you need to get out more. I live in a small town and see wheelchairs all the time.
Beckie Hubley maybe you live in a disabled town?
I love the hello fresh ads you guys do. They don't feel like ads, i just like watching you cook and argue over who is head chef
Sma conference and they come and pick you up and can’t take wheelchairs 🤦♀️
Jenelle Gast oh the irony!
I’m sorry 😂 not funny but omg
P poor planning!
OMG!! The irony's insane
The bus issue was not the fault of the SMA conference as far as I know. They coordinated with bus company, I'm sure, but all the bus company probably told them is that they have a bus that is accessible for wheelchairs. It's all on the bus company itself for not being prepared with a bus with a working lift.
Mama Liz is the best. Her "this-situation-is-absolute-garbage" face is priceless. I would hate to be on the receiving end of it.
I love all the support you guys have.
I went through the EXACT same problem with Greyhound buses. Both the original and the 'replacement' bus destined to take me to San Antonio and Austin had wheelchair lifts that didn't work, so I never left my city of origin, much less my destination. It's a frustrating issue all around, and it's sad to see this happening so often. I'm glad they at least compensated you all for the cab.
That lady in the Hello Fresh commercial has a gorgeous diamond!!! Her man did good!❤❤
Unbelievable situation!!! Disney Resort Bus People Get Your Act Together. You all looked exhausted. Liz once again you are totally Amazing!! No man could have a better, smarter, calmer more take care of it Mother In Law.
Great Job Delta!!! Love you Delta!!!
Hannah, Shane, and Liz Bless your hearts for having to go through all that. No wonder many people in wheelchairs choose not to travel.
You are all so cute and so tough to get through all this.💖
Guys, this was really stressful to watch! Thank you for increasing awareness! I’m really ignorant myself, but I’m learning a lot through you. Thanks for opening my eyes! I’ll better educate myself!
Just finished your latest book, "Strangers Assume my Girlfriend Is My Nurse" and it's a great read!! Just started the audio version of your first book, "Laughing at my nightmare" and I have enjoyed it so much!! (Dont know why/how I am doing this backwards). For all other fans, I encourage you to get Shane's books to get more of the stories, experiences and insight into Shane's world. I appreciated getting to read more of Shane's reflections on life and hearing more in detail his adventures through the years.
Shane lying on that counter set my anxiety off. Like a newborn baby on the edge. Lawd knows I was holding my breath 😂😂
4:13 it’s so good when I get to skip that line at the Minneapolis airporT, SO NICEEE.
Those big buses are janky! When I was in New York with a group we took those everywhere. One day I got stuck on one from 10am to about 3pm because the lift "didn't work". Then to finally get out I had to sit on the lift while they manually cranked the lift down...it took about 30-minutes. Smart for not getting on Shane!
The pies at Norse Nook are truly spectacular. Always stop when we go by.
I wish I had half the amount of patience that Liz has!! She's amazing
I would love to hear the whole conversation Liz had with the bus company rep. He/she had better watch his/her step!
Awesome video. Sorry to hear about the trouble with the bus, but seeing your Mom spring into action was great!! She should have her own Vlog!!!
Hahah we'll let her know! My mom is definitely a problem solver!
This made me cry. I’m a nurse and medical facilities have buses that pick people up all day long in wheel chairs! Also public transportation in Dallas! What is up with LA that they can’t get it together?!?!!
Repeat in a Scottish accent: "The lift on the coach Disney work!" 🤣 🤦
I dont get it
@@MJadeMcGregor I'll help ya. I watch Scottish youtubers. "The lift on the coach does nay (pronounced nee) work." The word "Disney" sounds like the Scottish words "does nay" which means "does not." So they're saying the lift doesn't work. In a Scottish accent.
@@dianeaishamonday9125 Thank You!
@@carolineholmes4524 I was going to follow-up with that, but thought it would only confuse people further.
PageMonster 😂😂😂😂😂😂😂😂🤣🤣🤣😂🤣😂🤣😂
Hanna and Shane
I’m a new subscriber and love watching your vlog. Ive been catching up with all of the past episodes.
To all of the nay sayers regarding your relationship ... mind your own bitness.
Hannah is obviously a compassionate care giver and loves Shane very much.
Watching you guys together it’s obvious the love both of you share.
Shane.. my friend God has given you an incredible young lady to share your life with, take Gods gift and embrace her.
We always stay at that hotel at Disney land and the early morning park rides before the park opens is amazing!!!
I love how genuine their sponsorship with Hello Fresh is. It doesn't feel forced or faked and you guys make it fun because we all love watching you guys cook together❤😁 love you guys!!
I hope the rest if your Disney trip goes smoothly! Welcome CA/LA!
You guys edit your video's so well too. I am impressed. Love the slowing down scenes at just the right moment.
Cutest couple ever on a mission. Bless you both. 💕
9:07, Hannah's reading Hyperbole and a Half on the plane! Someone tag Allie Brosh! Funny people unite! 😆
Hannah and her cookie dough add in!! Dead!
In the uk if the bus disabled access point on any bus or taxi ect is not workin they are not supposed to put it in service if the driver had done his daily walk round inspection right he would have see this error and gotten it fixed. You can get big fines for that on uk roads.
Oh man! You guys are saints! I wouldn’t have waited that long before calling my own cab.
I had so much anxiety watching the bus part. Oh my goodness! At least they paid for the cab! But still frustrating!
I think you took it a bit personally over the bus issues. Things break down and I wouldn't be quick to judge the driver or the company (I'm not affiliated with either). We all have bad days and things happen.
Annette Betancourt when they make a reservation, to use a specially provided accessible service. You should expect to have the service you pay for, accessible and working. It’s entry level stuff and they have EVERY RIGHT to complain. Especially for a Disney affiliated charter. We expect better
@@TiggiTheWillful Not saying it hapened, but there is always the possibility of things breaking down after you leave the starting point and not knowing it is broken when you get to the customer.
I was at a Disney resort and used their buses. There is a lot of pressure to be on time and on a schedule. I don't think they like their lifts working because it takes too much time to load the wheelchair etc. Call a taxi or a Uber with handicap abilities. I feel sorry for Shane, he has to maintain that upright position for so long, he must have been exhausted, yet he never complains. That is what makes him lovable.
OMG!! I feel your frustration with that bus. We’ve been in that situation many times. PS- I love your mom!!♥️
Moms are amazing
The B-Roll on this video ROCKS
Hopefully everything else goes smoothly the rest of the trip. Love Mama Bear giving the shuttle service what for. Glad they paid for your taxi!
Helping, helping, helping! Is my favourite quote from Shane. I've missed it!
Hehe, I love it too, hes so silly
This one made me cry cause the stress you and that other wheel chair person had to have
And things were going so well!!!! Obviously the bus company does not check if all is operational on the bus before leaving their terminus???
I’ve subscribed like 3 or 4 months ago. I’ve watched some of your old channels/videos. I noticed that you both came to Salt Lake City. I was like OMG!!! These two came to Salt Lake!!! Any ways I would’ve LOVE to have meant you. Oh well I love watching all your down loads. I love you all and including your mom.
So early but have to work now. Saved to watch later, 🤩
I can’t wait til you guys hit 1 MILLION🥰🤗!!
welcome to LAX 🙃 you’re perseverance inspires me love y’all xoxo
I love that Kacey Musgraves is playing in the background when Shane’s chair was being loaded onto the plane
Enjoyed the vlog Hannah and Shane! The shots of America from the plane where cool. The trip hardly ever goes without a hitch. Have fun in LA.
I don't know anyone who uses a wheelchair so had never thought of the issues for flying, but it blows my mind that people can't just stay in their chairs during flights. Like they do in busses. I hope this changes, it makes no sense.
Edit: and then even the bus couldn't get you on! How frustrating!
My niece has “ hello fresh” delivered weekly and just loves it 😍😍
Your mom is lovely ❤️
Wow! What an ordeal to go through! Glad you made it to the hotel safely. Hope the rest of your trip is smooth sailing!
Dang guys that freaking ordeal with the bus was insane. At least the flight was good 😎 sorry we missed you at the conference. Evie had her 10th injection too close. Maybe another year 😎
OMG I breathed a sigh of relief when you FINALLY arrived at the hotel! I’d need a serious drink and a nap after that ordeal.
Just me, or does Hannah get prettier with every video!? :)
Hannah’s mom is PIIIIISSSSEEEDDDD 🤣🤣🤣🤣 I would seriously never want to mess with Hannah’s mom she looks ready to verbally wreck someone
Loved the music on the drive to the airport!
The fact that hellofresh capitalized on the average persons inability to think about what ingredients they may need to create a simple af meal is impressive af. They make you chop the mushrooms and other veggies thats actually hilarious
life is beautiful
Wow I’m so happy they took good care of you!!!!!
I hope the people of the freaking bus see this and fix their mistakes for futures customers.. you guys have sooooo much patience... my mom would snap sooooo bad
Hannah + Hannah’s Mom= Strong, independent women who you don’t
F¥€k with!! ❤️it!!!!!!!💪💪
Kudos to Delta ! You would think that this is the first time people delt with wheel chairs...ugh. How freaking ridiculous that every bus seems to have a problem but at least they're fixing the problem by paying to get you where you need to go !
Happiest place on Earth!
Loving this !! Question. I’ve noticed your mom coming with you and Shane on various trips (but not all I don’t think) is there a reason for this or does she just wanna hangout ? Curious! Love y’all!
Madi Graves She obviously has no life of her own. Bitch is weird!
Of course with all those MN NICE people they attended to you.
Hey I've heard of Genentech. They recently made a new Hemophilia (bleeding disorder) medicine.
Just curious if a foldable power wheelchair would work for Shane while traveling?
I just love u guys N I think that you make a perfect couple. Ur so in tune with each other and u make me laugh. Have a great life.
"hi im shane. for the airplane." dead.
Have you checked into getting TSA precheck? It would save you time in the airport.
Hell yeah, Delta! They’re an amazing airline! 🛩
I love your videos! I do agree with people that the bus driver deserves to stay anonymous ... the bus company doesn’t, they messed up for sure, I just don’t know if it’s fair to show that man’s face and put him/the company on blast when he’s just trying to make a living
A bit off topic but I was wondering if you Shane and Hannah can give your take on what makes a relationship work. You Guys Are my inspiration when it comes to romantic love. Any advice, thoughts, skills...
congrats on your success
*That is NOT a mid-level Disney hotel! That’s one of the nicest (if not the nicest) hotel in Downtown Disney. It literally has an entrance to the park.* 😂😂
Wow! So awful you had to wait so long for an accessible vehicle. I think they should have prepared better for this kind of convention. Best wishes to all of you and hope you have fun, and meet a lot of new people.
That’s so awesome that they took good care of your chair ps hello from Minnesota
Soon as i get the notification..i click it! Love it!
I'll be sure to say hey if my husband and I see you guys! We are also visiting LA and will also be near Anaheim!
I think they are already back in MN.
I LOVE YOU GUYS!!!
Yeee early squad
Yeet
Hyperbole and a Half! Love that book!
Awww I have the same rabbit bowl 🐰
The one time y’all don’t put captions, Shane is five feet behind you while y’all talk 😂😂😂
Good job guys 👏
If you say something to Disney your probably get free stuff. Disney is great like that, tell a park staff though not a hotel staff and be clear that the bus was affiliated with them. My mom did something like that just try to be nice an let the park know, we got free fast past bands for us both!!! They want you to be happy and come back!!!
Also the air port learned and improve... props 🙌🙏🙌🙏
It's funny how rudimentary lifts/ramps work 100% out of 100% time versus automatic ones. I was sarcastically laughing when the taxi driver pulled his ramp/lift out. xD Gosh. The irony.
Also like another comment said. The bus company should have checked the lifts for working order. If you exchange/compare the lift to the engine or another vital part and have that go out, immediate fix or out of order. Lifts/accessibility? Who cares/uses them?! Let's cause a hassle. :D Gosh the problems with accessibility these days.
In addition, bravo to Delta for handling you sooo well. Although, like you've said, they should create wheelchair accessible planes. But the loss of money, space, seats, accommodations, intelligence, etc. would of course be too much pocket change to loose.
Beautiful ring Hannah! Congrats to you both!
Title suggestion for future vlog. (Think of the term mama bear) “The time when wife and mother in law fight back”.
Why is everyone dragging that bus driver as if he had anything to do with the lift not working? Sometimes there's only so much you can do. It's the overall company DISNEY that needs to figure all that out.
The BUS DRIVER already had a person in one of the wheelchair spots ( there are 2 -3 per bus, although I have never seen a bus use 3 ) . Disney also sub-contracts their Magical Express buses. In Florida they are MEARS TRANSPORTATION....and...they have the ability to contact BY RADIO...the dispatchers. The BUS DRIVER should have been the one to call the issue in. The way he "parked" and the way he tried to make the young lady get to his bus was also unprofessional. Disney should be notified, absolutely, if for any other reason but to terminate their contract with that company!!
@@Marzeonthego if the other wheelchair was already on the bus then do you not think that obviously knew how to do things right the first time? I also work in the theme park industry and a lot of times guests get crazy w us about things that a "low level" employee has very little to do with.
@@CastellonZamora No. He did NOT"know how to do things correctly " as far as a guest experience. HE is the one who is the 1ST contact with a guest. HE is the one that should have called dispatch and arranged for transportation. He ALSO didn't apparently know to PULL TO THE CURB CLOSEST to said guests, in the handicapped area, in order to attempt his boarding. I too have worked in the Entertainment/ Theme park industry ( 2 different companies, one being the biggest competitor to The Mouse) and the 1st thing they teach you is how to maximize Guest experience, even to the "lowest level" employees.
@@Marzeonthego HE was given a faulty bus. Period.
You know that I love you guys - but you are killing me with your "speedy gonzalez fast driving mode while facing forward while out-running a tornado footage"! Wow. That was a mouthful wasn't it ?😉 I get car sick just thinking about riding in a car sometimes😟😧😵🤢. You can laugh at me now - everybody does. On the other hand, I can't think of anyone else that would be half as much fun traveling with than the two of you! (I would really try not to barf)! 🤣
That must have been so scary when the TSA yelled out for everyone to stand still and not move!!!
Are you doing vidcon in Anaheim, the convention center is close?
My goodness , y'all had a hot mess. I thought Mom was going to straighten them all out . Enjoy the conference.
Flying can be downright terrifying just worrying about your power chair.
Excellent !!! Great video and glad your wheelchair follow you on too. lol
not trying to be rude but you guys sure seem to complain a lot. sometimes things happen. sometimes inconveniences happen. it's not the end of the world. they paid for your taxi ride.
We weren’t trying to complain so much as make a vlog about our experience. It’s hard to talk about waiting two hours for multiple buses only to find out their lifts are “broken” without sounding like you’re complaining. This was also after traveling for 9 hours of traveling, so yes, we were tired. It was annoying. You may not experience accessibility issues in your life, but they happen almost every day to people with disabilities and it can be really tiresome.
Try being disabled and being in these situations sometimes several times a day!TRUST ME you'd be complaining too. Ever since i became a chair user my life has become on endless rants due to idiots, crap accessibility etc
I agree. S&G's think the world needs to cater to his excessive special needs. Things break down. Newsflash: The world does not revolve around disabled people. If you insist on traveling the world get used to the inconveniences. Traveling isn't fun for anyone these days. Don't expect it to be fun because you think you are "special".