Finally! Shopify Store Self Service Return Requests Management
Вставка
- Опубліковано 12 вер 2024
- #shopifytips #shopify #onescales
This is an exciting time as Shopify just released a native out of the box way to manage return requests via self service.
This how to video tutorial shows you how it works and important settings and flow you must know about.
Important Notes:
- Make sure that your theme supports returns
- Make sure to enable in your settings "new customers" in shopify, "returns" and update your policies, notifications and links on frontend
Reference URLs from Shopify:
- help.shopify.c...
- help.shopify.c...
![How to use Customer Accounts in Shopify [NEW FEATURE]](/img/n.gif)
Thank you so much for this video! Very good explanations
Your welcome. Our videos are made for you and the whole community . Appreciate the feedback
Thanks for the detailed run through of everything. So helpful.
The only concern I would have is with regards to the login process. How do you think customers will react with the confirmation code for every login? Seems a barrier and an annoyance. Any feedback so far?
happy it helped you. this is why we have this channel.
i know what you mean about the "new" customer accounts. it is strange and different for users. my best guess is that shopify sees the need for this type of account because it can actually improve security and have less account issues. its easier and they might have some type of automation in future (autlogin with apps for example).
the web is changing quickly and shopify is inovating. they are trying something new. also apple and google are making passwordless logins with passkeys so the web is moving to these new non-password or password different methods.
just my thoughts on it.
Thankyouu 😊, this was very helpful
Happy to hear it was helpful. Appreciate the feedback
This was great, thank you!
Happy you liked it. Your welcome!
Thank you!
Your welcome. :)
Hi! Love this video, thank you for explaining so clearly! I just have a few questions, if anyone would know the answers:
- Is it possible to choose a return period (eg. of 14 days)?
- Is it possible to edit the return reasons in Shopify settings?
- Is it possible to setup a return fee, which would be mentioned during the return request?
- If yes, would it be possible to exclude certain returns from this return fee, depending on the return reason (eg. when a faulty item has been shipped)?
Thank you!
With warm regards from Belgium.
your welcome.
the returns feature is just released and it is fairly limited in functionality.
currently, you cannot specify a return period in the orders page. you will have to specify this in text in your return policy content page and have your customer service check this if a customer filed for a return "after" the period.
also you currently cannot edit the return reasons. we suspect that shopify will probably have this functionality in future as its a common request from many.
for return fee, you will have to add this to the return policy content page and have your customer service adjust the refund number based on this
for your last question, again this will have to be done by customer service and your policy content page will have to specify this. you can also include this in your specific product pages.
it's good to keep in touch and also check with shopify help pages for when they add more fucntionality (hoepfully in the near future)
good luck!
@@onescales Thank you! Would you make a new video if the features were to be updated? Would love to see someone go through it all! Thanks so much
@@charlottedupont1816 ofcourse. In future I will revisit the functionality and make new videos if any updates
Question: is it possible for the customer to make EXCHANGES? For example, a customers buys a t-shirt in size Medium but now wants to exchange that to a size Large. Is it possible for the customer to press "Request exchange" inside the portal?
Unfortunately it’s not available in the current version. We can guess that it should be added over time because it’s a common request.
Nice work
thanks!
Hey!
Thanks for putting this together. Do you know if there is an option for the customer to be responsible for the return shipping?
Thanks
your welcome. currently this functionality is farily limited. we suspect that shopify will add more in future. for time being, i would:
1. customize the return email to tell the customer how to return.
2. update the retuirn and refund policy pages to mention this
Hello,
Super video !!!!! thank you so much.
One question, when the refund is made, does shopify payment process the money back to the customer?
Thanks! To answer your question : yes it is automatic once you hit the refund button as long as you use a major payment processor for example Shopify payments
@@onescaleshi, is it also available for stripe?
@@nurulsyahira5516 yes it should work for stripe as well but note that refund is separate from returns so return request management should be working for all payment gateways
how can I allow my customers to cancel an order ? (before it gets shipped)
unfortunately there is no out of the box way to do so. you will either need an app to do so or pay a developer to trigger an api call to cancel an order before shipment.
But how many customers actually create/want a Shopify account on your store?
Depends on your business . The good thing about new customer accounts is it’s fairly easy to get a quick password for login (just check your email
What about exchanges?
Unfortunately it’s not available in the current version. We can guess that it should be added over time because it’s a common request.
Top Notch
Thanks!
This video is great and I can easily understand I cannot find the URL. I am following your instructions to Shopify that I need to set up is from setting to customer account to self-serve returns (set up new customer accounts) But I cannot find the URL. I see that your checkout and accounts are together but mine is not. Is it because I am using one-page checkout? Do I have to revert to three-page checkout so we can have the same format of Shopify? Is there another way? You help will be greatly appreciated.
are you talking about the url in minute 4:15 and 4:37 of video? Did you enable new accounts?
Yes, the URL that I can copy and paste in my page, policy and linkin bio. While viewing this, we do not have an account experience in our site. Thank you in advance. @@onescales
@@user-mu1cx2cj2e if you can view this url correctly, then you need to ask a developer to change the code of the theme to replace the old account login with this new one.
Hi is the return option is inbuilt features in shopify or can achieve with the help of any application??
Thanks ❤
This video shows you the default functionality of Shopify without any app. There are apps that help you but not covered in this video
Thanks for the video, it was very helpful. The only problem is that the new customer accounts page does not allow to change the theme. Do you know any solution for this?
your welcome. happy it helped you. yes, currently you cannot customize the "new" customer accounts. i believe in future they will allow (just guessing) but if so will probably be awhile from now. reference: help.shopify.com/en/manual/customers/customer-accounts
Is normal to show the Shopify domain when someone click in the customer icon to receive the email code? Is not showing my account.mydomain :/
@@byevans what is showing for you?
There is no button with rufund. On the position of rufund in your video it says ''restock'' with me. How is this possible. Can you help me describe what is going on?
Are you talking about Shopify backend for business or what the customer sees? Also can you share if the order was shipped , completed or delivered?
@@onescales I'm talking about the Shopify backend for businesses. I want to refund the customer. The order was shipped, then reported as a return, the return was accepted (with no return label provided). But after that, the ''refund'' button does not appear to me.
@@user-bx6xg5nv3y what payment method are you using? Is this a live site? How long ago was the original order?
@@onescales Mollie. Yes the site is live. Original order was a month before.
@@user-bx6xg5nv3y is this only for one specific order? Are other orders ok? Also did you fully ship this order? Did you follow steps in video? Are you using a Shopify 2.0 theme?
Will it let you do exchanges or only returns?
not in a simple way. you can have the customer request return and in backend select "no shipping required" (2:55) and then send them a replacement and dont make a refund. this is the simplest method to achieve but will need your specific business requirements adjustments.
Can edit this page? My language is arabic, any option?
yes in part. you will need to use the app "shopify translate and adapt" to translate the text. i have checked and not found all translations available and contacted shopify. they said that they are working on supporting full translations. also you will want to check with your developer that the my orders page you add the ?locale=ar to make sure that translations can be seen in arabic.
9:28 How to Change Store Address on (New customer account) login OTP on customers gmail?
Customer change or admin change ?
Customer
@@onescales9:28 I am start drop shipping, When customer login through gmail they see my address under opt, how to remove address?
9:28 I am start dropshipping, When customer login through gmail they see my address under OTP, how to remove address?
what is "opt". can you share more?
@@onescales sorry, OTP
@@mind_relaxing_voice do you mean business addres in the bottom of automated email? if so, i believe its not possible. i checked right and couldnt find..
@@onescales9:28 I don't see the address in your automated message How did you fix it? Please help me
@@mind_relaxing_voice the video shows a demo store so that might be the reason. i cannot know for sure unless you share a screenshot or more about your setup so we can understand the issue better.
This is a great feature but still so many flaws. Enabling new customer accounts causes my customers to not be able to use their rewards points (that is integrated with another 3rd party app). Secondly, there needs to be more store control on what is allowed. Only offering store credit instead of refunds, offering exchanges, the customer being responsible for shipping back. Lastly, it would be really annoying if I had to leave a website, go to my email, remember a code or copy and paste a code, then return to a website every single time I shopped. They could have at least done a text auth. I was really hoping I wouldn't have to pay another $600 for my third party returns system but there are still too many kinks to work out that seem like no brainers.
I agree with you. This feature currently is not fitting most businesses and needs a lot more functionality. The new customer accounts is probably the most promising future functionality but also needs more to it. For time being complex requirements require good 3rd parties