How To Use Shopify Self-Serve Returns - Shopify Tutorial
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- Опубліковано 17 чер 2024
- #shopify #returns #ecommerce #tutorial
Running an ecommerce store is no easy task, especially when it comes to handling product returns. That's why we've created this user-friendly tutorial showing you how to configure and use the new @shopify self-serve returns features. Our walkthrough provides examples of setting up and managing your Shopify returns, aimed at enhancing your customer's online shopping experience and boosting customer retention.
With the new Shopify self-serve returns, you can let customers submit product return requests directly from your online store. After a customer submits a return request, you can approve or decline the request in your Shopify admin.
Why are product returns so important?
A well-managed product return policy can boost customer trust, improve customer retention, and enhance your brand reputation. Understanding how to streamline your return procedures is a game-changer.
In this video we'll show you how to configure and use the new Shopify self serve returns feature. Check out the step-by-step tutorial now:
⏱ Timestamps
00:00 - Shopify Self-Serve Returns
00:41 - Activate the Returns Feature
01:03 - Confirm the New Customer Accounts
01:42 - Configure the Return Rules
02:40 - Exclude Products from Returns
03:11 - Customers Request Returns
04:34 - Only Fulfilled Orders Can Accept Returns
05:18 - Request a Return in Shopify
06:14 - Approve the Request
07:11 - Refund the Product
Need help with your Shopify returns project? Reach out to the digital commerce experts at Sunrise Integration. Our team is here for your business!
www.sunriseintegration.com/
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Finally Shopify rolled out returns. This is a great feature. Thank you for the walk through!
Ya, we've been waiting!
Do you have a FAQ script for easy guidance? Would be very helpful. Thanks for this video 🚀
Thanks for watching the video. No, sorry, we do not have a separate FAQ for this.
@@sunriseintegration no worries!
Hi, thank you for the informative video! I have a question, for customers to be eligible for this feature, do they need to create an account prior purchase the product? Or they can still do it although they checkout as guest
Customers will need an account and you must be using the New Accounts (as shown in the video.) As long as you are using the new accounts, customers will be able to use the Returns even if they create an account after the purchase (but not if you're using the old accounts.)
Hi thank you for sharing!
If you require the customer to pay for return, do you chose the “No Shipping Required” under “Return Shipping Options”.
Does “create a return label in Shopify” imply that you are paying for return shipping? What exactly are you paying for with this option?
Thanks from a Noobie!
If you want your customer to pay then select "Customer provides return shipping" from the Return Rules in the Settings.
@@sunriseintegrationso you still have to make a return-label by yourself and when the option: “Customer pays for the return” in the return settings is selected, the customer will pay for the label you just created?
@@ivo4401 if you still want to send the customer a label, then just use the "upload" feature to add your own label. Your customer can then pay for their own shipping but you can provide a label with details. Don't pre-purchase a label, just upload one you've already created
Is there a way to modify or add custom return reasons for the costumer to choose from the dropdown? I would like to add something like: Too small (swap with larger size). That way I would not loose the revenue and the costumer doesn't need to place a new order
This isn't yet an option, however we have seen it in the works from Shopify.
Do you have any tips if the clients want to change the product? Eg. same shirt but different size
This is really more of a business decision. Some stores will honor/ship the exchange before receiving the return in order to provide better customer service, however there is a risk to this method for smaller retailers. Otherwise you would need to receive the return and then provide the product exchange. You can then decide if you want to charge for any exchanges (probably best not to charge for a simple exchange.)
This video is very helpful. But I do not know why I cannot find the URL that I can copy for my client reference that I can include in the policy and online store. Is it because I have an installed RETURNGO? Do I have to uninstalled it?
The refund policy is created from within the Policies section of the Settings. The link is automatically created and added to your accounts and checkout pages.
If we have a rule for a flat rate return shipping charge, when is that charged to the customer? Do we need to deduct the amount ourselves when we refund?
Yes, you can adjust the refund amount and deduct the amount from there.
What about customers that haven't created an account when ordering, if they create an account after creating the order to make a return, is this possible?
Hello, great question! Yes, even if the customer doesn't have an account at the time they create the order, they can still access the return features once they do create an account later. The order must be fulfilled in order for the return features to be activated.
When creating a label, is there any way to change the name of the company if sending it to 3rd Party? I added a store location, but the label defaults to the store name.
If you're speaking about the return label, then you will select from your existing locations as the "return to" address. This happens during the label creation step in Shopify.
What if the return reasons do not apply to the products I sell? How can I change or remove these reasons?
Unfortunately Shopify doesn't let you customize the return reasons yet, however customers can select "other" and enter their own details.
Can I do this and when the customer request a turn, will it be sent to my supplier Zend drop and they will provide the returning process or will I have to do that manually
You can use this to manage the returns in your Shopify store. It will not be automatically integrated with any third-party service. You will need to handle that manually or work with a development agency to integrate/develop this connection.
I have approved a request but it doesnt provide me with an option to create a shipping label in shopify. Can you help?
When you approve the return in the Admin, it should provide you with the option to create the shipping label in Shopify, upload your own label or select no shipping. If this is not showing after the approval button, then you should contact Shopify.
How to enable the return option after the product delivery
As long as you're using the new customer accounts and have the Returns active, then it's available to use after delivery (unless the order is outside of the return window that you set)
How about the customers that already have an account?
As long as you are using the new Customer Accounts (as outlined in the video) then existing customers can also use this feature.
If we require the customer to pay for the return shipping label, how do we deduct that amount from the refund amount?
You can set the "Return shipping cost" in the return rules. Select to have the customer provide the shipping and they will be required to pay for the shipping back to your store.
@@sunriseintegration Are you charging the patient for the label? or if they buy themselves how do you handle that? thanks
@@MedicalequipmentSpecialists In the Return Rules, you can specify that the "Customer provides return shipping" This will require the customer to pay for the shipping on their own. You can manage this in your store settings
@@sunriseintegration Thanks, I see that option in rules, but don't see that when creating the return authorization. Its either create a return label, upload label or no shipping required. or similar
This is my question as well. How do you handle the return label fee? Do you just choose no shipping and then provide the customer with your return address?