In Canada sending parcels using Canada Post "insured" only covers in the event the package is lost. There is no "damage insurance" available. Not sure what you talk about. Is it private insurance in addition to delivery charges?
In recent years, I've acquired some heavy components from the second hand marketplace, and I always want better packaging. The original boxes were ok for 2010, but an 100 lb power amp needs a wood crate strapped to a pallet.
I know some speakers got shipped buying used and was shipped via freight on a pallet in the original packaging. They were older speakers not able to be replaced very easily and a 5k value. Insurance was purchased for a few hundred dollars before they were shipped. They Showed up with one of the boxes tore up obviously from the freight company. The delivery guy took pics and said it shouldn't be a problem. In the end the factory boxes and the foam padding was destroyed and the grills were broken but the speakers were fine. Tried to deal with the insurance and they said there was a 500 dollar deductible that was never mentioned in the beginning. The insurance isn't Not even worth it unless they got fully destroyed. The manufacturer originally said it would be about 600 for the new packaging and new grills. After the fighting and the paperwork with the freight company, it wasn't going to be worth it. In the end after all the hassle the manufacturer gave all new packaging for free and fixed the grills. Great service that they didn't need to do for a second hand sale. The freight company was a total pain to deal with.
I have never seen a damage claim paid without first being denied. Shipping in non-factory packaging substantiates that denial, unless you can clearly demonstrate that the packaging was heroically sturdy. Plus you must be able to prove the actual transaction amount. For speakers shipped in two cartons, insuring each for half of the total price will maximize your claim at that number, should one be damaged. Back in the day, we submitted our packaging to the big two parcel companies for prior approval. Having that formal approval helped move any damage claims along. I'm not sure if that process continues to exist. Jay didn't mention one small advantage of paying for high value insurance: most carriers will mark those shipments so that their employees are aware of the added exposure and, hopefully, treat them nicely.
OMG, Jay you’ve turned your awesome lab/listening room into an equipment storage area - boxes everywhere! I did that once and my mother yelled at me “get that crap outta here” LOL. She had some German heritage passed down from her mom. That was my grandma who used to use the word “auc du lieber” to express sudden surprise. Anyhoo, thanks for the informative video!
That's why some audiophiles settle for enhanced clock radio type systems from cardboard boxes sporting the less than stellar Jeweled up low grade electronics inside so many are used to. It's hard to believe so many are happy to settle for and brag about shiny scraps
Whoever made the label owns the shipping insurance contract. The carrier will pay the shipper if they can prove damage, and the amount paid is based on the shipment's repair cost, depreciated value, or replacement cost. Seller is responsible to get the goods to the buyer as described. What you’ve said is factually inaccurate, read the UPS, FedEx, USPS terms of service.
You are correct. The insurance contract is between the insurance provider (usually the common carrier USPS, UPS, etc) and the person or company that directly purchases it. That's the seller (shipper) in most cases. That means in the event of damage or loss, the SELLER files the claim and receives the payment. THEN the seller uses those proceeds to refund the buyer. I'm a retired CPA and had a 22 year career as a logistics consultant.
Don't ASSUME! Always agree on where the ownership transfers in advance. Use FOB! "In North America, FOB is written into a sales agreement to determine where the liability responsibility for the goods transfers from the seller to the buyer. FOB stands for "Free On Board". There is no line item payment by the buyer for the cost of getting the goods onto the transport. There are two possibilities: "FOB origin", or "FOB destination". "FOB origin" means the transfer occurs as soon as the goods are safely on board the transport. "FOB destination" means the transfer occurs the moment the goods are removed from the transport at the destination. "FOB origin" (also sometimes phrased as "FOB shipping" or "FOB shipping point") indicates that the sale is considered complete at the seller's shipping dock, and thus the buyer of the goods is responsible for freight costs and liability during transport. With "FOB destination", the sale is complete at the buyer's doorstep and the seller is responsible for freight costs and liability during transport."
I had a FedEx employee tell me that if FedEx didn’t package your shipment they will never pay a damage claim. Also, if you don’t use the signature requirement FedEx will not pay for a lost shipment, PERIOD! Ask me how I know!
It depends on the agreed FOB type. Ownership can be transferred when shipped (FOB Origin) or when received (FOB Destination). Most people don't bother checking which they are getting.
Since my preamp is near 200lbs when I need to ship it to another home it will only go private insured freight...yes more costly but it gets handled with care even with its padded plywood container. Why would people let their prized pieces get tossed and pounded around like cow turds by idiots. I won't deal with shipping morons
If you readjust from a poverty mindset you may find that having deep real wealth has value...I chose a long time ago my path and I prefer to enjoy life's finest of offerings
Check out my NEW & IMPROVED website !
www.jaysaudiolab.com
Nice rant Jay! everything well said...
Thanks!
Jay, you are spot on. Important segment, thank you 👍
Glad you enjoyed it
If it's improperly packaged, then it's on the seller.
All depends on agreed FOB type.
In Canada sending parcels using Canada Post "insured" only covers in the event the package is lost. There is no "damage insurance" available. Not sure what you talk about. Is it private insurance in addition to delivery charges?
In recent years, I've acquired some heavy components from the second hand marketplace, and I always want better packaging. The original boxes were ok for 2010, but an 100 lb power amp needs a wood crate strapped to a pallet.
I know some speakers got shipped buying used and was shipped via freight on a pallet in the original packaging. They were older speakers not able to be replaced very easily and a 5k value. Insurance was purchased for a few hundred dollars before they were shipped. They Showed up with one of the boxes tore up obviously from the freight company. The delivery guy took pics and said it shouldn't be a problem. In the end the factory boxes and the foam padding was destroyed and the grills were broken but the speakers were fine. Tried to deal with the insurance and they said there was a 500 dollar deductible that was never mentioned in the beginning. The insurance isn't Not even worth it unless they got fully destroyed. The manufacturer originally said it would be about 600 for the new packaging and new grills. After the fighting and the paperwork with the freight company, it wasn't going to be worth it. In the end after all the hassle the manufacturer gave all new packaging for free and fixed the grills. Great service that they didn't need to do for a second hand sale. The freight company was a total pain to deal with.
Jay! Love the new website bro! You are doing your thang man! Kudos!!!!🤜🏾🤛🏾
Appreciate it!!
I have never seen a damage claim paid without first being denied. Shipping in non-factory packaging substantiates that denial, unless you can clearly demonstrate that the packaging was heroically sturdy. Plus you must be able to prove the actual transaction amount. For speakers shipped in two cartons, insuring each for half of the total price will maximize your claim at that number, should one be damaged.
Back in the day, we submitted our packaging to the big two parcel companies for prior approval. Having that formal approval helped move any damage claims along. I'm not sure if that process continues to exist.
Jay didn't mention one small advantage of paying for high value insurance: most carriers will mark those shipments so that their employees are aware of the added exposure and, hopefully, treat them nicely.
Very good info Jay, and something that’s rarely talked about
OMG, Jay you’ve turned your awesome lab/listening room into an equipment storage area - boxes everywhere! I did that once and my mother yelled at me “get that crap outta here” LOL. She had some German heritage passed down from her mom. That was my grandma who used to use the word “auc du lieber” to express sudden surprise. Anyhoo, thanks for the informative video!
That is awesome!
Palletize everything…
Power cords? Cables?
Jay pointed his finger at the cheap audiophiles out there who don't want to pay extra for shipping 😅
He is something else.
That's why some audiophiles settle for enhanced clock radio type systems from cardboard boxes sporting the less than stellar Jeweled up low grade electronics inside so many are used to. It's hard to believe so many are happy to settle for and brag about shiny scraps
Kudos Again for this valuable information
You need to start a fitness channel
I’m too fat man
Indeed ask FedEx
They don’t even insure their own packing. Or pay claims on their own packing.
I will do everything in my power to have nothing to do with FedEx. I have had so many issues with them for decades.
What kind of issues?
Whoever made the label owns the shipping insurance contract. The carrier will pay the shipper if they can prove damage, and the amount paid is based on the shipment's repair cost, depreciated value, or replacement cost. Seller is responsible to get the goods to the buyer as described. What you’ve said is factually inaccurate, read the UPS, FedEx, USPS terms of service.
You are correct. The insurance contract is between the insurance provider (usually the common carrier USPS, UPS, etc) and the person or company that directly purchases it. That's the seller (shipper) in most cases. That means in the event of damage or loss, the SELLER files the claim and receives the payment. THEN the seller uses those proceeds to refund the buyer. I'm a retired CPA and had a 22 year career as a logistics consultant.
Don't ASSUME! Always agree on where the ownership transfers in advance. Use FOB! "In North America, FOB is written into a sales agreement to determine where the liability responsibility for the goods transfers from the seller to the buyer. FOB stands for "Free On Board". There is no line item payment by the buyer for the cost of getting the goods onto the transport. There are two possibilities: "FOB origin", or "FOB destination". "FOB origin" means the transfer occurs as soon as the goods are safely on board the transport. "FOB destination" means the transfer occurs the moment the goods are removed from the transport at the destination. "FOB origin" (also sometimes phrased as "FOB shipping" or "FOB shipping point") indicates that the sale is considered complete at the seller's shipping dock, and thus the buyer of the goods is responsible for freight costs and liability during transport. With "FOB destination", the sale is complete at the buyer's doorstep and the seller is responsible for freight costs and liability during transport."
I had a FedEx employee tell me that if FedEx didn’t package your shipment they will never pay a damage claim.
Also, if you don’t use the signature requirement FedEx will not pay for a lost shipment, PERIOD! Ask me how I know!
Always take pictures of your shipment at the FedEx office on the scale just in case. Although, I still didn’t think they will honor a damage claim.
Wow
Bello/Magnifico.🙏✡️✡️✡️✡️✡️✡️👑
How can any manufacturer of quality gear not provide a padded shipping crate for any piece over $10k ????
Yep
💯% agree
Shipping insurance is generally with the seller. I’m not sure where Jay is saying the responsibility is with the buyer.
Why the seller ? You buy the insurance. Not the seller… you buy insurance to protect your own investment right ?
@ I don’t ever recall buying shipping insurance unless I was the shipper.
It depends on the agreed FOB type. Ownership can be transferred when shipped (FOB Origin) or when received (FOB Destination). Most people don't bother checking which they are getting.
Since my preamp is near 200lbs when I need to ship it to another home it will only go private insured freight...yes more costly but it gets handled with care even with its padded plywood container. Why would people let their prized pieces get tossed and pounded around like cow turds by idiots. I won't deal with shipping morons
If i order anything from your ridiculous priced store.i would expect it in a gold box hand delivered by king charles himself.😊
You can’t afford my stuff 😅
@@jaysaudiolab LOL tell em’ 💪🏼💪🏼
If you readjust from a poverty mindset you may find that having deep real wealth has value...I chose a long time ago my path and I prefer to enjoy life's finest of offerings
@@jaysaudiolab wanna bet bighead.
@jaysaudiolab thats why people think your a bit of a tool.money money money thats all you think about.sad ####