Hello, thank you for the question! Here is a link to the Amazon link that you can buy this from: www.amazon.com/REPTI-ZOO-Temperature-Controller-Terrarium/dp/B07RDDQJX1. Please let us know if you need any further assistance, and have a nice day!
Im using one of these for my bearded dragon. Im curious as to why there are 4 timer options? and how to control them. I only want to use one but I can't seem to turn the other ones off and for some reason my UVB bulb will go on from 9-9 and then will come back on for an hour or so soon after.
Hello Alex, thank you for reaching out to us! The “LL” reading on your REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller means that your humidity is too low. You can fix this by raising the humidity in the enclosure if it’s too dry, or by changing the settings on your Thermo-Hygrostat if the low humidity reading is going off at a higher humidity than you want it to. I hope that’s helpful! If you have any other questions or comments, please reach out! Thank you, and have a nice day.
Yes, and there is a timer option if you’d prefer to set your mister like that! If you have any other questions or concerns, please feel free to reach out! We can be contacted here or at info@repti-zoo.com.
I can't figure out how to turn off the alarm on this device. It beeps constantly when it falls out of range. I don't need to check my tank every single time the heat or humidity comes on in it. I must hit the upper left button about 20 times a day to silence the alarm on this device momentarily.
@@REPTIZOO-OFFICIAL Yes indeed, but it still beeps when it falls below a certain threshold. I have a crested gecko, so have to use a pretty low watt heater - and in the winter that means a lot of beeping. The device may not be so noisy in the summer, but I wish there was some way to turn off the audible alarms on the device. It makes it tough to get a good night's sleep. For a future model, it would be great if the beeping had an on/off setting. Or if it had a more specific setting that only triggered beeping if the tank could not adjust the temp/humidity after 1 hr or 2 hrs, etc. Beeping every time there's an adjustment means it's just telling me it's working...which I don't need to know about unless something *stops* working. :p
@@joannak6392 Thank you so much for the feedback, Joanna. I’m sorry to hear that the beeping is such a bother. I’ll be sure to pass your message on to our team! If there’s anything else I can help you with, please let me know! I can be reached here, or our customer service team can be reached at info@repti-zoo.com.
The timer makes absolutely no sense. I want a 20 hour day cycle. But I cant make that cycle start after 4am IN THE MORNING. Wtf. If I try to go later than that I can’t set the ending cycle later than midnight.
MCspaceman Hello, thank you for your question! The timer outlet can be used for if you wanted to add a UVB bulb, mister, etc. on a timer. Let us know if you have any other questions, and have a nice day!
I need my fogger to keep a humidity of 30%-50% during the day and 50%-80% at night. Is there an option for day and night humidity? I have a chameleon so the temperature needs to be on at all times and off at night just like my UV. is there also a setting for that? so far this thing doesnt seem to be working for what i need it for with a chameleon.
Hello Lucas, thank you for reaching out to us! The REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller is rated for a total of 1200 watts and 10 amps. I hope that helps! If you have any other questions, please feel free to let me know! Thank you, and have a nice day!
Hello, we're sorry to hear about your difficulties with the product! Would you be willing to reach out to us at sales@etan-china.com and tell us more about the issue there so that we can better assist you? Thank you, and have a nice day.
Hello, thank you for reaching out to us! The THC15 REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller cannot be switched to Celsius, it only comes in Fahrenheit. If you have any other questions, please let us know! Thank you, and have a nice day.
Hello Shayne, we’re sorry to hear about the issue with your Thermo-Hygrostat. We would appreciate the opportunity to talk about this and make things right. If you’re willing to discuss this further, could you contact us at sales@etan-china.com? Thank you, and have a nice day.
So, I am assuming this is an on/off Thermostat and no Dimming Control.. How about making a Dimming Thermostat? Guess I will be sticking to Herpstat and VE for my needs.
My output box stopped working after 5months and no response from Reptizoo to confirm of any warranty or even how to fix it. So sad cause it was working like a champ
Hello, thank you for reaching out to us. I’m so sorry to hear that your output box stopped working! I’m even more sorry that you never heard back from our customer service staff. I want to make sure that your message gets to the right people - do you mind emailing me directly, or forwarding me the email you’ve already sent? My email is emma.reptizoo@gmail.com. When you email me, can you include a description of what happened to your product as well as proof of purchase? If you have any other questions or concerns, please feel free to let me know either here or in your email. Again, I’m so sorry to hear that your REPTI ZOO product stopped working and that you never heard back from us. Please consider reaching out to me directly, we want to make this right.
Hello, we’re sorry to hear about the issue with your Thermo-Hygrostat. We would appreciate the opportunity to talk about this and make things right. If you’re willing to discuss this further, could you contact us at sales@etan-china.com? Thank you, and have a nice day.
We’re sorry to hear you weren’t satisfied with your REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller, Brianna. We’d love to get the chance to talk to you about this further. Please feel free to reach out to us at info@repti-zoo.com and we’ll do our best to make this right for you. Again, I’m sorry to hear about your experience. Thank you for reaching out, and have a nice day.
not impressed. the functions dont respond to the settings. I have the temps set correctly and the heat pad blasts right past the set temp and doesnt turn off. same for the fogger
The heat sensor is for the ambient temperature in the entire enclosure. There is no way for the device to know the temperature of the heat pad simply through a power plug. It is meant for regulating a heat lamp as it will turn it on or off depending on the ambient temperature.
@@peepeezza of course you could always tape the thermometer to the glass directly over a heat mat applied to the other side of a glass tank to monitor surface temperature to try and regulate the surface temp so the reptile doesn't burn itself.
Hello, thank you for reaching out to us! To hear more about options for purchasing REPTI ZOO products in other countries, please reach out to our customer service team at sales@etan-china.com. They will be able to work with you to determine the purchasing options available to you. Thank you, and have a nice day!
Brian Schneide Hello Brian, “HH” does mean “high humidity.” If you’re seeing this alert on your screen, you should check the terrarium to make sure the humidity isn’t higher than what you want. If the terrarium doesn’t seem to be humid enough to set off the high humidity alarm, the hygrometer sensor can be removed from the terrarium and set out for air drying. Thank you for your question, and be sure to let us know if there’s anything else we can do for you!
Sassy Short, thank you so much for reaching out to us. If you email emma.reptizoo@gmail.com, I can provide you with an illustrated instruction manual for this device. I can also answer any specific questions you may have there. If there’s anything else I can do for you, please let me know! Thank you, and have a nice day.
Without using the preset modes, what determines when the daytime temperature setting will be used, and what determines when then nighttime temperature settings start?
Hello Brian, thank you for your question! The user can choose what time the daytime and nighttime temperature settings will be used. That setting is fully customizable. If you have any other questions or want to contact us for any other reasons, we can be reached here or via email, at sales@etan-China.com. Thank you, and have a nice day!
Brian, you will want to press and hold the “TIME” button until the daytime number on the screen starts flashing, then you will use the up and down arrows to choose the correct time. Press “TIME” again to do the same for the nighttime number. Let us know if that doesn’t work for you or if you you have any other questions!
Where can you buy this ?
Hello, thank you for the question! Here is a link to the Amazon link that you can buy this from: www.amazon.com/REPTI-ZOO-Temperature-Controller-Terrarium/dp/B07RDDQJX1. Please let us know if you need any further assistance, and have a nice day!
Im using one of these for my bearded dragon. Im curious as to why there are 4 timer options? and how to control them. I only want to use one but I can't seem to turn the other ones off and for some reason my UVB bulb will go on from 9-9 and then will come back on for an hour or so soon after.
Is this compatible with the REPTI ZOO 2.2L Solo mister system?
2、3、4番のタイマーをオフにする方法はありますか？
My humidity reading says “LL”. How do I fix this?
Hello Alex, thank you for reaching out to us! The “LL” reading on your REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller means that your humidity is too low. You can fix this by raising the humidity in the enclosure if it’s too dry, or by changing the settings on your Thermo-Hygrostat if the low humidity reading is going off at a higher humidity than you want it to. I hope that’s helpful! If you have any other questions or comments, please reach out! Thank you, and have a nice day.
So this is basically a thermostat for the enclosure? Instead of having timed misting it turns things on if the humidity or temperature gets to low?
Yes, and there is a timer option if you’d prefer to set your mister like that! If you have any other questions or concerns, please feel free to reach out! We can be contacted here or at info@repti-zoo.com.
I can't figure out how to turn off the alarm on this device. It beeps constantly when it falls out of range. I don't need to check my tank every single time the heat or humidity comes on in it. I must hit the upper left button about 20 times a day to silence the alarm on this device momentarily.
Hello Joanna, thank you for reaching out to us. Have you tried widening the temperature/humidity range on your device?
@@REPTIZOO-OFFICIAL Yes indeed, but it still beeps when it falls below a certain threshold. I have a crested gecko, so have to use a pretty low watt heater - and in the winter that means a lot of beeping. The device may not be so noisy in the summer, but I wish there was some way to turn off the audible alarms on the device. It makes it tough to get a good night's sleep.
For a future model, it would be great if the beeping had an on/off setting. Or if it had a more specific setting that only triggered beeping if the tank could not adjust the temp/humidity after 1 hr or 2 hrs, etc. Beeping every time there's an adjustment means it's just telling me it's working...which I don't need to know about unless something *stops* working. :p
@@joannak6392 Thank you so much for the feedback, Joanna. I’m sorry to hear that the beeping is such a bother. I’ll be sure to pass your message on to our team! If there’s anything else I can help you with, please let me know! I can be reached here, or our customer service team can be reached at info@repti-zoo.com.
how do i turn the 2nd timer off
The timer makes absolutely no sense. I want a 20 hour day cycle. But I cant make that cycle start after 4am IN THE MORNING. Wtf. If I try to go later than that I can’t set the ending cycle later than midnight.
What examples is the outlet labeled "timer" for? Do i have to plug in a timer for those settings to work?
MCspaceman Hello, thank you for your question! The timer outlet can be used for if you wanted to add a UVB bulb, mister, etc. on a timer. Let us know if you have any other questions, and have a nice day!
I need my fogger to keep a humidity of 30%-50% during the day and 50%-80% at night. Is there an option for day and night humidity?
I have a chameleon so the temperature needs to be on at all times and off at night just like my UV. is there also a setting for that?
so far this thing doesnt seem to be working for what i need it for with a chameleon.
What is the watt rating and amp rating for the circuit breaker?
Hello Lucas, thank you for reaching out to us! The REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller is rated for a total of 1200 watts and 10 amps. I hope that helps! If you have any other questions, please feel free to let me know! Thank you, and have a nice day!
I have 4 of these and cant figure out how to get the heat to turn on and off
Hello, we're sorry to hear about your difficulties with the product! Would you be willing to reach out to us at sales@etan-china.com and tell us more about the issue there so that we can better assist you? Thank you, and have a nice day.
Can you use this for a Mexican black king snake to mantian the humidity of the enclosure ?
I use this for my veiled chameleon and the timer goes off all the time in a beeping tone everyday why
Is there any way to switch to Celsius?
Hello, thank you for reaching out to us! The THC15 REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller cannot be switched to Celsius, it only comes in Fahrenheit. If you have any other questions, please let us know! Thank you, and have a nice day.
cant seem to get any lamps to turn on at all..
Same here
Hello Shayne, we’re sorry to hear about the issue with your Thermo-Hygrostat. We would appreciate the opportunity to talk about this and make things right. If you’re willing to discuss this further, could you contact us at sales@etan-china.com? Thank you, and have a nice day.
So, I am assuming this is an on/off Thermostat and no Dimming Control.. How about making a Dimming Thermostat? Guess I will be sticking to Herpstat and VE for my needs.
Hello Brian, thank you for the feedback. We'll pass along the dimming control suggestion. Have a nice day!
My output box stopped working after 5months and no response from Reptizoo to confirm of any warranty or even how to fix it. So sad cause it was working like a champ
Hello, thank you for reaching out to us. I’m so sorry to hear that your output box stopped working! I’m even more sorry that you never heard back from our customer service staff. I want to make sure that your message gets to the right people - do you mind emailing me directly, or forwarding me the email you’ve already sent? My email is emma.reptizoo@gmail.com. When you email me, can you include a description of what happened to your product as well as proof of purchase? If you have any other questions or concerns, please feel free to let me know either here or in your email. Again, I’m so sorry to hear that your REPTI ZOO product stopped working and that you never heard back from us. Please consider reaching out to me directly, we want to make this right.
How do you know the times it’s not like 12am-12pm it goes to 23+ in the time one I’m confused how to set that up
Not sure if you ever got your response here, but it's in military time. 13=1pm 23=11pm
Light won't turn on for mine 😒 works fine other than that. No idea what the 4 timers are for. Manual didn't explain it very well.
Hello, we’re sorry to hear about the issue with your Thermo-Hygrostat. We would appreciate the opportunity to talk about this and make things right. If you’re willing to discuss this further, could you contact us at sales@etan-china.com? Thank you, and have a nice day.
These don't work. Zoo med is best. Zoo Med Environmental Control Center
We’re sorry to hear you weren’t satisfied with your REPTI ZOO EZ Smart Thermo-Hygrostat Timer Controller, Brianna. We’d love to get the chance to talk to you about this further. Please feel free to reach out to us at info@repti-zoo.com and we’ll do our best to make this right for you. Again, I’m sorry to hear about your experience. Thank you for reaching out, and have a nice day.
not impressed. the functions dont respond to the settings. I have the temps set correctly and the heat pad blasts right past the set temp and doesnt turn off. same for the fogger
The heat sensor is for the ambient temperature in the entire enclosure. There is no way for the device to know the temperature of the heat pad simply through a power plug. It is meant for regulating a heat lamp as it will turn it on or off depending on the ambient temperature.
yep, found the same with my unit. Plugs are "always on" regardless of setpoint and sensors. Return in progress.
@@peepeezza of course you could always tape the thermometer to the glass directly over a heat mat applied to the other side of a glass tank to monitor surface temperature to try and regulate the surface temp so the reptile doesn't burn itself.
not understanding the timer for the uvb
Is it still available to buy with delivery to others country's?
And do you have samples with European plug's?
Hello, thank you for reaching out to us! To hear more about options for purchasing REPTI ZOO products in other countries, please reach out to our customer service team at sales@etan-china.com. They will be able to work with you to determine the purchasing options available to you. Thank you, and have a nice day!
what does hh mean?
Hello, Brian. Thank you for your question! Can you clarify what you're referring to as "hh?"
@@REPTIZOO-OFFICIAL I think it means high humidity , but thought I would ask directly to make sure.
Brian Schneide Hello Brian, “HH” does mean “high humidity.” If you’re seeing this alert on your screen, you should check the terrarium to make sure the humidity isn’t higher than what you want. If the terrarium doesn’t seem to be humid enough to set off the high humidity alarm, the hygrometer sensor can be removed from the terrarium and set out for air drying. Thank you for your question, and be sure to let us know if there’s anything else we can do for you!
any videos of an actual person setting this device up? So confused
Sassy Short, thank you so much for reaching out to us. If you email emma.reptizoo@gmail.com, I can provide you with an illustrated instruction manual for this device. I can also answer any specific questions you may have there. If there’s anything else I can do for you, please let me know! Thank you, and have a nice day.
About to return mine. It just keeps beeping when it shouldn't. I dont get it
Without using the preset modes, what determines when the daytime temperature setting will be used, and what determines when then nighttime temperature settings start?
Hello Brian, thank you for your question! The user can choose what time the daytime and nighttime temperature settings will be used. That setting is fully customizable. If you have any other questions or want to contact us for any other reasons, we can be reached here or via email, at sales@etan-China.com. Thank you, and have a nice day!
@@REPTIZOO-OFFICIAL That's my question, how do you select that time?
Brian, you will want to press and hold the “TIME” button until the daytime number on the screen starts flashing, then you will use the up and down arrows to choose the correct time. Press “TIME” again to do the same for the nighttime number. Let us know if that doesn’t work for you or if you you have any other questions!
@@REPTIZOO-OFFICIAL This answers my question, thank you!
You’re welcome, Brian! Just let us know if there’s anything else we can do for you.
how do i change from F to Celsius!? thanks!
Hi there..Did you find how to switch to celsius??