Anyone that's reading this needs to stand in line at the post office and have their packages scanned. I've done this 6 days a week for 5+ years now. If you're full time, just work out your schedule so you get there a few minutes before they open so you can be first in line. If you have a scan sheet, you're in and out immediately. If you don't use one (I personally don't), it takes like 2 minutes per 15-20 packages. It's well worth the time investment and mild inconvenience to actually watch things get scanned in and not have to worry about this.
At my post offices they let you scan the packages in at the automated postal unit. Never a line there. Then just gets dropped off in the overnight box.
Strongly disagree. You should be having USPS pickup from your house every day once you’re selling at least one item a day. Been doing this for over a year and I’ve saved…. well 365 hours. Time is money. You could be sourcing and listing with those hours.
@@Jake-Day Some of us that live in apartments can't do that. Also, it completely depends on how reliable your mail carrier is. Many of them refuse to scan packages and it can cause problems. If you have a good one and live at a place where it's possible, then I agree that it's a good option.
It's all about the people who work at USPS - I had a great experience with USPC local post office until they hired new people - Then I had mail that was sent back to the sender and some misrouting mail put into my mailbox. It has gotten better - so there is hope!
This happened to me during the first year of Covid. I had over 50 items go out from a weekend auction, worth over $5,000 in goods. Not one scan for just about a week on any of the packages. They were are stuck downtown at the distribution center. Needless to say it was my most stressful moment as a reseller lol. I have always wondered why USPS just doesn't streamline prepaid mail. Like a designated section for us to scan in or whatever. Way too many packages at our drop off counter, not even enough time to scan in on a busy day unfortunately ...
This is crazy if the post office misplace your item how is this your fault? Also I’ve been told the same thing this will not reflect on your account and your protect but it still shows as a defect and I refunded them
I knew you were going to talk about USPS before you even said anything. I’ve had MAJOR issues with their scanning activity. Been on the phone with eBay consistently the last few weeks over it. Got my first defect because of it which they said I could get removed but now they are not removing it. So unreal. They lied to me. It’s just not fair man. I could talk hours on this issue, and I’ve been diligent on checking all my tracking for my items every time I ship them and filling in the customer early and often.
It's ok to have 1 inaccurate defect & it may be due to a bigger issue...I left a comment to explain Jrides problem solve. Hope this helps you sell more on eBay!!!
eBay customer service associates are pretty much useless. They blather on and on in broken English when we could just get to the point. They read off of menu prompts, make promises they don't follow through with, and if you are successful in calling back to try to correct what the first associate promised you have to go through it all over again - and they may give you a different answer. eBay totally sucks now. Ran by bankers.
You need to keep an eye on your shipping and file USPS claims ASAP. My friend is a very large poster seller and USPS has lost hundreds of his packages. In the past 2 months he received over $2,000 in lost claims from USPS
I’ve been denied on my lost package. I’m still working on getting my money back. It’s theft when they take your money and don’t get the item to its destination. I don’t understand how it isn’t theft. I had to refund the buyer for the cost. I’m going on my 2nd appeal. Just waiting for them to send me the letter.
@@WyattKing. But trying to get your money from the package they lost is another story. I’m going through that right now. So far they owe me $59 for the item and over $19 for the shipping. Just because they say it’s insured doesn’t mean they’ll pay out. I sent them a copy of the receipt I got when I dropped the item off, the invoice of the value, and a screenshot of the listing. They denied my appeal. I’m just waiting for the letter to know where to go now.
@@dianem6951 over the phone I’ve always said the items value is $100 and I’ve always gotten my money back when I provide the tracking and it hasn’t updated for weeks/ lost.
I got below standard when I was moving and had to cancel a few orders. I don't sell in volume so that was all it took and I would never sell my way out of it in three months thus risk losing my account. I worked the numbers and determined how many transactions I needed to get above standard again. I had a bunch of silver dimes that cost me nothing and basically sold $5 value dimes for a $1 each with free shipping for an accumulated shipping cost of several hundreds of dollars out of my pocket. It was an insane feeding frenzy of buyers snapping them up as fast as I listed each individually to get a transaction count on each and in a very short time I was above standard and had glowing feedback from each buyer LOL. It worked and worked well... for a price.
I think it''s similar what offline businesses do at times called lost leader. The idea is to generate extra sales as quickly as possible even if it's a loss to get people looking at your items again .... and on Ebay it will get the algorithm generating extra sales due to that.
When I decided to get into this I realized that shyte would happen. I’m not trying to run a big operation, so I’m able to baby my orders so far, but in three months I am already learning through my mistakes. Thanks for sharing about this. Just another thing to be aware of!
We have been doing this for years..doesn't matter if we have 2 or 20 pkgs that day, either I or my employee just wait in line to be sure all pkgs get scanned!
Damn that sucks man. I don't just drop off packages EVER. I always make sure everything is scanned in and I don't leave without a receipt. Beyond that, there's really nothing any of us can do. With all of my listings, I left a blurb (since 2021) that states that due to the situations of the time, shipments can or may be delayed in transit. It's covered me on MANY occasions, especially during the holidays. You're a bright guy, so I know you'll turn this negative moment into a positive one. One way or another.
I never leave a post office, UPS, or Fedex without my item being scanned, I learned my lesson just dropping off packages. Thanks for the awesome content Jake!
It's your printer. I take everything in and watch them scan it and at some point my printer head needed cleaning; you could tell b/c the labels stopped scanning when I dropped them off and they had to hand enter the tracking number. What the clerk told me is that moving forward it would ALL have to be hand entered and there was a good chance the handler would not take the time to do that so I would not see tracking until it arrived at it's destination. And that's exactly what happened with that particular package; no tracking showed up until it arrived at it's destination. Now I clean my printerhead once a week. I don't use a thermal and not sure what the analogous action is on a thermal printer, but you might want to look into either a new thermal print head or a new printer if you use a thermal.
Go to your post office first. Have them ping the item. uSPS knows where every package is. Where they are, where they are delivered. They don't publish this but my local post office is great about it. I had a package that showed stopped in some city on the way. My local post office looked it up and told me exactly where it was. They "pinged" it and it started moving again.
blame game your first minute was blaming the USPS its your fault for not either having them come to your house and Personally watching them scan it or PHYSICLALY take it to the post office (DONT drop it in the bin) actually wait in line and get them to scan each one and print you out a scan sheet! no matter what ITS ON YOU for the failure if you ship on time and get that scan sheet and it shows the USPS had that item the day it was suppose to be shipped YOUR COVERED and those late shipments will come off automatically! the only one that can control what happens to your account is you period there are no excuses. Then you blame eBay reps! this your a NEWBIE only one year of reselling! your not a guru you don't know nothing! NEVER EVER Listen to eBay reps!! this shows your inexperience of selling on eBay! they tell you to do something YOU DO THE OPPOSITE should have Just refunded the buyer and case would have been closed without any defect on your account you cant get that off now cant blame the Rep! its your own FAULT as a newbie FOR NOT KNOWING THE RULES and POLICIES on eBay you get a Not delivered and tracking is messed up not updating YOU NEED TO REFUND its either refund OR get a defect and then get in what your in now and fall below standard! its called the COST OF DOING BUSINESS caulk it up as a loss right it off as a loss on your business taxes next year and MOVE ON its simple business 101 i mean come on! so all viewers Do not TAKE any advice from the NEWBIE learn from this newbies mistake if you know there are issues with tracking and you get buyers opening cases for NON delivered YOU REFUND you dont call the stupid REPS they KNOW nothing there minimum wadge employees!!! there reading off a script! REFUND and then right it off on taxes PRERIOD!!!
USPS tracking is so good compared to mexico postal services like ESTAFETA, FEDEX, DHL, UPS. The tracking is so bad that it will only show updates of when it gets scanned at the drop off location and the final destination delivery
I appreciate your transparency and sharing the highs and lows of your eBay business. Your delivery of information is so good. So sorry this has happened to you, but your way of handling the situation with such calmness is something to be learned for others. Thank you for sharing.
The business shift from letter mail to small package delivery has the post office competing with all other carriers plus mega-retailers to deliver their orders. 1-5 lbs is a sweet spot & there's a different platform I forget the name, maybe "what-something) that has an $8.35 1-5 lbs Priority Mail rate. Hope this helps you sell more stuff/whatever u can, whatnot on eBay!!
Yes, it's pretty bad. I think the changes really screwed up the Southeast. I have recently had packages (from NY) take 16 days to Georgia, 12 days to Mississippi by Ground Advantage.
They used to scan at acceptance at the post office here. The new crew does not scan. Also, my mail carrier used to pick up my packages and scan them. New personnel said they were just "new" and didn't know about it. If the items are over 100 dollars, I have been going inside to get a receipt. Some items do not show activity until almost delivered or delivered. Hope it all works out for you and everyone.
There can be a lag between the tracking updates (and it's weird since it has been happening often for a while). Othewise, there may be a larger system issue so I left jride a comment to explain a possible solution. I love my mail carrier who scans all packages but she isn't always on the same route. Wish there was a way to request a favorite mail carrier
I had something very similar happen to me. Seven items were shipped ON TIME, but weren't scanned until three days later . There was a three hour tracking outage at USPS the day I shipped and my packages were (processed late) at a new shipping hub in Palmetto, Georgia that is having serious problems. Ebay hit me with defects for seven late packages!! My seller metrics were perfect for years. Now, I have a 1.71% defect rate. You would think someone at ebay would see that something is wrong when a seller with a previously perfect record has seven "late" shipments on the same day from a hub that is having publicized problems. I wouldn't be so upset if the defects were in line with my previously stellar metrics, but to have them stuck on my account for a whole year seems excessive. The punishment doesn't fit the "crime".
Palmetto post office is also shipping packages to the wrong states, then having to reroute back through Palmetto 3 days later. MAJOR PROBLEMS at that facility!
@@georgiagirllibra You would think SOMEONE…ANYONE at ebay has critical thinking skills🤷🏾♀️. USPS problems are all over recent news. You would think any defect related to USPS would be at least amended or prorated to a shorter time in relation to seller level. To have the stench of a defect that is not the seller’s fault stick a whole year is not right.
At no point in this video did you say you contacted USPS to open a missing package search request. If you have an initial scan on record than its their responsibility until its delivered. If they are truly missing, file a claim and get reimbursed. Also, something is not right about your story... feel like you missed a milestone or something. I have these requests come in regularly and never receive a defect even if the package does go missing.
Did you check for any mail delay in the area you were shipping the item. Here in Houston distribution center there was like a 2 month delay. They were switching out mail machine and couldn’t fit in the building. It was a big deal and Atlanta is going through something similar. My package were scanned in and left the building but never scanned in after. They were sitting on the dock at the warehouse for month or 2. It wouldn’t hurt to check.
Thank you for your transparency. I just started selling on eBay in January of this year. You have provided me with so many helpful instructions. I wish you all the best as you face this new challenge and believe you will overcome this obstacle and be better from it. I am also experiencing some issues with Ground shipping arriving late, haven't had it be incomplete yet but am aware of this. Again, I thank you for these videos and for your transparency.
Keep going! As a newbie, I didn't really appreciate that high sales velocity helped my account so much. Eventually it slowed but I made some decisions and mistakes which I'm now aware of. Overall Jride's "sell what's selling" is a proven tactic & it's a big difference from the other suggested eBay sales hacks. Hope you sell more on eBay!!
With 3 days for a resolution, immediately request a package search. Let customer know this usually gets a scan within 24hrs, but give it 48hrs. If it gets a scan, but eBay still does a refund, once it's delivered contact eBay to get your money back. If it doesn't get a scan, refund the customer and file for an insurance claim for lost item with USPS to get your money back.
you don't want Ebay to step in at a point they forced the refund. Uploading the treacking number it is crucial but filing lost mail search is the 1st step, USPS responds among 3 days and that is usually enough if Ebay is not able to extend days for the open "Item Not Received" case and we have to refund the buyer. Filing a claim with USPS it is easier online although the package shows delivered shortly after.
I had this happen to several packages during 4th quarter year before last. I filed missing package claim through usps and messaged the buyers. All but 1 eventually started moving and was delivered to the buyer. I did have to refund one. But I filed a claim through usps because it was priority mail and was insured. USPS sent me a refund check.
I live in Georgia. The USPS sorting facility has utterly failed and I had a whopping 30 defects due to this same issue. eBay removed my top rated seller status for the second month in a row. My sales have absolutely tanked. I cannot promote my listing during this time (I was promoting at 3%). I am hoping someone can give me some guidance because eBay has not helped at all!
This is why I slowly built up a few back up stores over the years. If something goes wrong with the main one, you can quickly swap over to the smaller back ups until you get the main one sorted out.
Yes, before JRide looses thousands of $s in sales and pays lots of extra fees, couldn't he just export his listings and then import into another store. I think he uses some cross-listing tools that provide export/import functionality.
Man, this has happened to me too! I lost my top rated a few weeks ago! My late shipment rate went from under 1% for the last 4 years to all of a sudden my late shipment rate went to 7% and still climbing! Its very discouraging! Also, our post office says they have a new policy where they only have to scan 5 packages! I feel like the savings for ground advantage was NOT WORTH getting worse service from USPS! I am going to look into the new fed ex express flat rate packages and just try to have actual reasonable shipping times again!! I had something take 2 weeks to go over to the next state!!! Just a few months ago that would only take 1 day! Be there next day! Its such a shame! Its a govt funded entity! They should just give the post office whatever it needs to run at top efficiency so we can just have bragging rights for being a modern society with a very good shipping system!! You know, like a few months ago!! All this money they throw away but wont spend it on an important infrastructure govt owned entity! Makes me wonder!!
Once you fall below standard you have a 3 month grace period before you get punished. After 3 months you will get ranked lower in search results, you will be unable to use promoted listings, and you will be unable to use GSP. You should notice around a 50% drop in sales overall. Sorry bro, good luck!
Oh this sucks! I'm sorry! I'm sure you've considered all the options. I recently got a neutral because the customer (in Hawaii) hadn't received the item. I checked tracking and it said it was delayed. I wish the customer had checked. It has now been delivered. BTW, did you get the email that ebay plans to default our shipping discount to the buyer? I haven't heard anyone else talk about it yet. I believe you can opt out but it seems to be a sign of things to come. I would appreciate your opinion.
I’ve been having this issue for a few months now. If you go ahead and just refund the buyer, keep an eye on the tracking info, once it’s delivered just call eBay and they will credit the funds back to your account and no defects. Love your videos man, cheers.
That’s not necessarily true. I have done this once but it’s not something they will always do or want to do all the time. They told me it’s a limited courtesy thing.
@@travis6343 well the rep I spoke with told me that it was part of seller protection. I’ve done it 6 times in the past month alone because of postal delays, but ok.
@@travis6343 well the rep I spoke with told me that it was part of seller protection. I’ve done it 6 times in the past month alone because of postal delays, but ok.
My first inclination was why didn't you just refund these people right off the bat once they open the case? eBay reputation is far more important than the money for these small ticket items.
Dang, that sucks to hear. Clearly, you have a great attitude about it, and it will be good to see how you navigate it. Your willingness to take responsibility is why you'll always be successful, even though this obviously doesn't sound like you did anything below standard. Is insurance from the PO being paid out for losing the packages, at least? Sorry that happened- that's a real rotten deal for anyone this happens to.
For this reason since Oct. 23 I’m forced to wait in line at USPS with all packages to confirm a scan. It’s annoying but better then dealing with items not arrived and refunds.
One huge problem that eBay is having since April 7, is that the shipping label for many orders are reverting back to the original address that was used to open their account. Rockstar Flipper has a whole video about it. Also their are problems with the USPS in NJ. Bridge collapse? I don't know. And the USPS are having problems with the NY office. Enhance security? I don't know. Lots of issues for sellers as well as buyers at the moment.
Assuming Rockstar Flipper is correct. He estimated 84% packages were sent to wrong addresses. But just curious...how extensive do you think the problem is?
@@stayhometoshop I know eBay has a habit of downplaying their mistakes but I don't think this is as wide spread as it may seem. At this point it appears about 40k packages have been sent to buyers previous addresses. That number is as low as it is because of the miracle of modular programming. (It is not system wide.)
It’s frustrating that EBay can’t look at your history/ standing when making their decisions. If your account has been outstanding for years, it should be clear that something outside of your control happened to those packages.
I make sure my items are scanned right in front of me… But I still have the occasional lost package issue thanks to the USPS. They recently took 3 weeks to deliver a glass bowl to a customer & it arrived looking like someone did a belly flop on the box! Had to refund customer…but you get the picture. The postal service gives us ALL headaches J-Ride!… It’s just reality for us reselling on EBay 😑!
Couple years back, all the items I shipped for AZ got stuck with USPS ( like 300 items) Talked to the lady at the post office and she said that day was bad ( like Nov 28th) and the trailers just got parked. Customers got stuff in Feb. You are NEVER in control of your business
I went from Top Rated Plus to Above Standard because of being out of stock on a few items in a row. So I went online and bought 600 pairs of new Jordan socks that were on sale. Sold them all within a few weeks and got my Top Rated Plus back next go around. Could be an option for you. P.S. I would file a massive complaint against your post office. Start with the Postmaster.
Having a good post office is key I do not go to my town post office. I travel to towns away and make sure every package is scanned in front of me usually 20 a day or more and never do house pick up that is a recipe for problems. Also take care of the counter workers they remember the people that treat them above average.
I had this exact problem one time and it was an issue with my thermal printer, I had to tweak some settings and never had a problem again. You can use USPS app on your phone, scan the barcode to track it with your phone, if it doesn’t scan with your phone you will know it won’t scan with the scanner at USPS. Saved me a ton of hassle.
Yes. It happened to me earlier this week. I mailed my Florida buyers package and tracking was fine , it had showed it was in Florida and then the next day it scanned in a different state. She was not happy. I told her that it was still showing on its way and to give it a couple of more days, I would refund her if she didn’t receive it, the next day, she got it! I’m in Las Vegas and usually our post offices here are really good. Florida USPS is the state I always have issues with. My parents live there and I’ve had issues sending them things too.
I do take my items in and now ask for a receipt. This forces them to scan each item. But I am not selling 20+ items a day. Just a few. Sorry that the USPS is making this bad. But not surprised. And I like how you are handling it.
For me this is why it’s vital to wait in line at the post office to get all your packages scanned in. I don’t trust just dropping off my items and hope they get scanned in. Also, sorry you have to deal with falling below standard!
If it were me, I’d call them many times and keep trying to get different reps until one of them removes the defects. You did everything Ebay told you to do.
That happens to me from time to time not very often and not in clusters. Like you said it was probably a truck that either got into an accident or robbed. Unfortunately you just have to refund the buyer.
Hey Jake. sorry you’re going through this right now brother. it sucks when you are nothing but good and helpful to others always do the right thing. yet you still have to bend over and take it sometimes for other peoples mistakes or other haters out there that will intentionally try and bring a good man down. you have been here for all of us. We continue to learn a lot from you so tell me what we need to do to help you, my brother I’m sure I don’t stand alone when I say that we are here for you. It’ll be OK by your tone. I can tell it’s affecting you. So you are human then lol You are gonna learn from this experience and grow even larger than the original plan. I am sure of this. 💪😠 keep up the grind Rockstar
I have had serious problems myself with USPS. I would bet money that it is a serious problem across the U.S. I think in some way or some how that they should be looked into about it and held accountable. Their tracking system is horrible. Wouldn’t it be nice to find out their statistics on how many incidents like this is happening? LOVE YOU VIDEOS BROTHER. IM LEARNING SO MUCH. From Gahanna, Ohio.
This is why I have changed my handling time to 3 day USPS shipping. It is better but not perfect. Im sure I’m going to get a negative feedback for a package shipped the next day after purchase on April 2. And it’s the 19th and the package still shows in transit.
Wow! I shipped a package from Florida to Michigan 4/10. It was to be delivered on 4/13. I could see that stayed in Michigan until 4/16. By 4/18 it made its way back to Florida and is in transit on 4/19 to its destination. I assume it’s heading to the Michigan destination. A couple of days ago the customer reached out to me to tell me that it had not arrived. But they still want the item. By Monday they’ll file a claim with eBay. I’m not sure on how to proceed. Talking with USPS was no help. They did pay for shipping. Should I contact eBay? If so, I’m not sure what to do. I’m also wondering if I should have contacted the customer sooner when I saw that it was delayed. Any help or advice is much appreciated. I am not set up with an eBay store as of yet. TIA
Recently adjusted my SOP to waiting in line and have everything scanned in before leaving the post office due to this exact reason. Time is money and now (unfortunately) waiting at USPS is a cost of doing business. ***Side note..:my prediction for your sales drop due to this…less than 10%
Jake, this may not be your fault. It seems that there is an ebay glitch whereby the shipping addresses have reverted to original addresses so if someone has moved, the item will not go to the correct address. This is ebays fault! This is TERRIBLE that ebay has been keeping this from sellers.
Last December I dropped off three orders at my local post office, and all three packages didn't get scanned until 8 days later, but all of them did make it to the buyer eventually, thank goodness. I was in contact with the buyers throughout the whole thing, and they were all very understanding about it. However, I got 3 defects out of it. I contacted the post office, and they gave the excuse that it was the week after Black Friday and Cyber Monday, which was a record-setting sales weekend. Regardless, how do you just let packages sit in your facility for 8 days, and not even scan them? 🙄 My shipping defect rate is just a little over 3.0% still. Hopefully, we will both get our Top Rated Seller status back soon. 🤞👍😉
i think the mistake you made is trusting that ebay customer service knows what it's talking about. they aren't ebay sellers themselves and are ignorant of how ebay works most of the time, just having some scripts and a couple hours of training. instead what i would have done if 7 packages just disappeared from tracking and were late was refund all 7 instantly. then you'd have had no defects. also don't leave packages at the post office without physically seeing them being scanned and getting a receipt. i wait in line at the post office for sometimes half an hour just to make sure that happens. so just treat it as a 90 day lesson learned to do things right the next time.
Can you esclate with USPS, you have the USPS Ground Advantage or USPS Priority should have insurance. Ebay is not taking the step to esclate the tracking , now you have to in these situations. They should be able to reimburse you.
I'm sorry that has happened to you. I had two orders I sent out the end of March through USPS and they were very late . There was no updating tracking since I dropped it off on one so I immediately messaged both of the buyers and let them know that I spoke to USPS and that they assure me that their package is in transit to them. One of them messaged me back thanking me for letting them know. It was over two weeks before it was delivered. The other one even though late got there sooner. I had also shipped off another order that day with UPS and that got there in three days. So this last week I've just been using UPS because they seem faster and more reliable because I've been reading so many other stories about peoples packages being lost with USPS. Someone today just posted that they ordered a cap two years ago and never got it until today by USPS.
Thanks for sharing this good information. I have started trying to ship nearly everything priority mail (because of the shorter time to file a claim) or via FedEx.
I have a very poor usps service in my area, too. That is why I have one of my family members take them to the post office and get physical scans and a receipt. I hate it but I have found I have so much trouble with packages getting scanned that I have to micromanage this side of things. I am just thankful my family does that for me (they're retired otherwise! lol) so I can focus my time on other things. Even then they still lose my packages.... literally dealing with one now that the customer gave negative feedback but I shipped it next day and usps lost it and then it got found and started moving again 10 days later..
Ive lived in ohio where i have had these same issues. (in CA now) you can go to your usps location and complain or even try dropping off at a new usps location but even calling into your location and talking to a manager making it clear this is an issue, they might handle there staff but.. its all bs and such a headache to deal with.
eBay told me there was nothing I needed to do. I sent an update on the tracking number anyway. Stayed in contact with the buyer, and even refunded the buyer. The item was delivered. I got hit with defect anyways.
GOD BLESS YOU BROTHER BELIEVE GOD IS GOING TO open the windows of heaven for you. I will pour out a blessing so great you won't have enough room to take it in! Malachi 3:10 Don’t worry your business will go up and not down if you honor him and give him the 10% tithe! Watch him bless you! AMEN!!!
eBay recently refused to remove defects from my account, but fortunately it had no affect on my status. It was for "late shipping", which was only caused by the PO not scanning items on time. Not my fault, but eBay sees it differently.
Man this happened to me with sports cards. 4 in the last week. I got nervous and just refunded the buyers, luckily they were all $15-$19 cards. I’m curious if USPS had a nationwide glitch because I have heard of a couple other sellers that had items disappear if they shipped from 3/29-4/09
Thats why i cpupd never depend on Ebay as my permanent income. Too much funny stuff happens i pretty much shutdown my store when i feel below standard. Opened a new accoun anð started over
It doesn't matter what your handling time is, ebay still lies to buyers and bases the estimated delivery times based off your historic shipping times. When I go on vacation I set my handling time to 5 days, it still tells people they can get their item in 2 days. Ebay will do whatever they can to make a sale, no matter who they have to lie to.
This happened to me back in December 2023. I had a pretty good relationship with my mailman and he would scan my packages at the end of his route during the holidays because it's so dark outside and I have so many packages. Well, one night he didn't scan them and 30 of my packages were lost for 2 weeks. It sucked because I fell below as well and what hurts is going from 30-35% selling cost to 42%, but my sales didn't slow down. I now drop my packages because I just can't trust my mailman.
I have been leaving my packages (10-20 daily) for a year now and they always get scanned within a couple hours. I guess it pays to know your USPS's reputation. I do have a "regular" post office but frequent others in my area too. Sorry you are having these issues!
Hey Jride, question on digital camera flipping. How did you deal with the battery charger issue? I want to test the cameras but I have no way to without buying dozens of different chargers. Any hacks/tips? Do I just need to start collecting chargers? The ones I've come into contact with don't have the USB charging option.
USPS is trying to merge principle shipping and for example move Nevada to California. Then they will send LV to Reno to California, them ship out. This is not the only state, and I think this will create a nightmare from h*** for sellers and buyers delivery times. Saw another state was trying to fight this happening. Want to mirror Amazon. After seeing boxes ripped open and strewn all over railroad tracks after rr cars broke into I forsee a huge problem unfolding because there is no accountability for crime anymore.
I had to cancel a few orders because of some stuff going on and I couldn't find the item. The defects don't fall off for 13 months (A year from when they are reported, plus a month for eBay to catch up). My sales were so terrible, I started a second ebay account because my original one was not getting any sales. That one was doing great. And the USPS is terrible. I drop my stuff off before I go to my FT job and things are terrible here.
Does scan by the Kiosk count? I now have 2 day handling time but most item ship next morning. I’m just top rated (not plus) seller. I’m thinking about changing to 1 day handling time but I’m not sure about that. Hope your account better soon.
When the Postmaster General has to testify in Congress because of system changes causing horrible service, eBay needs to adjust their policies instead of punishing Sellers for poor USPS management. If eBay Customer Service sees the dreaded "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility" message in USPS Tracking, they should not blame that on the Seller.
Is the summer slowdown real? Why are my impressions down 80%+ ?? Is this normal and is this happening to anyone else??? My impressions abruptly and suddenly took a nose drive 3 days ago on the 25th and there is no indication why, is it eBay retaliation, is it a summer slowdown, is there any explanation. Is this happening to you or anyone else??? What’s happening?? Ebay is gonna put me out of business
I’ve had that happen from the buyer side. In each case, it was listed as “mail innovations”. I’m sure it was USPS’s fault. I personally never hold the seller responsible for this crap. But, if usps/ups can’t provide the service, they should not promote it.
Unfortunately it's going to take longer than 90 days. It's going to take at least 120 days. Ebay likes to punish you for this crap. I just went through it.
I accidentally shipped a $20 item to the wrong buyer. That buyer was nice enough to ship it back to me but couldn’t print a label (to send to the right buyer) so I had to mail one out to her... to mail it back to me - I needed to inspect it. Those I expedited. The item finally made it back after 2 weeks and I shipped it out to the owner. During that time she opened up a eBay ticket which ultimately was resolved during which time I promised the buyer a partial refund. So I sent the her 50% refund once it was delivered. I lost money but maintained my eBay rating for a few bucks. Part of doing business.
Do minimal of USPS priority mail ship. Nothing less from now on until you get through this. Make sure all packages are scanned before they're given to you USPS. eBay can limit your sales and keep you underwater longer than those 90 days beware. As long as you don't get any more of these things. If past 30 days eBay will probably leave you alone but there's always a chance. If you fall below the parameters that rate you at 90 days, they'll rate you at one year and then you're screwed. It's interesting to point out. Also that everyone thinks it's selling on eBay is quick money and it's easy. When things go bad they can go really bad and there's always going to be another seller that will undercut you or be faster and eBay will take priority to that seller.
Yes when this happened to me it was horrible because I also lost the ability to do promoted listing which tanked my sales. It's already bad because I don't get 10 sales a day heck a week. Then on top of that when eBay hit my bank account and it wasn't any funds it caused me to have to pay overdraft fees $32 per transaction so that added up fast and with me having almost no sales it was HORRIBLE.
What size town do you live in? This concerns me because I don't have this problem here in California they always scan everything but I'm about to move to a small town in the middle of nowhere with 4k people so I worry this might be a common theme with small town USPS locations.
You need to schedule package pick up, everyday. You can do it in advance. That way they get scanned when picked up or when they arrive at the post office. It is free plus you get a confirmation number for the pick up. It is so easy to do straight from the usps website or from ebay. You have to schedule before midnight. Even if the items are slow to be delivered they are at least scanned the same day and on time. Dropping them off at the post office allows them to put aside until very last or at least the last packages they scan, very often waiting for more than 24 hours from the time they are dropped off. Also be sure you are labeling them correctly. Tape over any barcode causes delay. Loose tape causes delay. Generic printer ink causes delay. Wrong size labels cause delay. You are smart enough ... read the dmm (domestic mail manual) in your spare time, you will learn more than you might think you already know. Also some boxes are prohibted as well. Just a few tips on how to get your post office to step up!
Hey man, just wanna say I love your videos and glad to hear you’re facing your adversities like a man. Anyway, can’t wait for more content. God will lead us, always remind ourselves of this. 🙏
I lost top rated in 10/23, sales dried up, could not use sales or promoted listings, and they took down a hand massager and said I couldn't sell anything in the adult category, which I never have. Yes, It was stressful, but I kept selling a few things at the same pace and got it back after ninety days. I'm not a high volume seller.
As soon as there's a problem with shipping and the item looks lost (after giving it a couple of days), I just refund the customer and take it up with USPS myself- which is a huge pain because they truly are bad at resolving the issue without me escalating and sending in letters etc. I source at the bins so if the item is lost then it's not a huge loss, but it can add up with all the shipping fees. Sounds like Ebay doesn't really know what to do with this issue :/ That's another reason I love Poshmark. I'm sorry it affected your store :(
I hate this happened to you. It could happen to any of us so don't beat yourself up over it. I'm sure you will figure out a way to bounce back before long. Everyone that has ran a business for awhile has hit hard bumps in the road. It's a learning opportunity during the process. Do your best to stay positive. I believe buying very high STR is crucial during this time and possibly buying/listing a little less. Just give it a little time and everything will run smooth again. 😊
I just had to deal with it for the last 30 days. I messed up because I had to cancel 8 orders in December for being out of stock/damaged. It was some games I sold to a friend and I forgot to take them off of my store. My sales were 1/3 of what they were. I couldn't promote anything, and from what I've heard the put your listings at the bottom.
Anyone that's reading this needs to stand in line at the post office and have their packages scanned. I've done this 6 days a week for 5+ years now. If you're full time, just work out your schedule so you get there a few minutes before they open so you can be first in line. If you have a scan sheet, you're in and out immediately. If you don't use one (I personally don't), it takes like 2 minutes per 15-20 packages. It's well worth the time investment and mild inconvenience to actually watch things get scanned in and not have to worry about this.
I stand in line as well every day I just got 2 defects from items that I gave refunds for before they were even shipped.
At my post offices they let you scan the packages in at the automated postal unit. Never a line there. Then just gets dropped off in the overnight box.
Strongly disagree. You should be having USPS pickup from your house every day once you’re selling at least one item a day.
Been doing this for over a year and I’ve saved…. well 365 hours.
Time is money. You could be sourcing and listing with those hours.
@@Jake-Day Some of us that live in apartments can't do that. Also, it completely depends on how reliable your mail carrier is. Many of them refuse to scan packages and it can cause problems. If you have a good one and live at a place where it's possible, then I agree that it's a good option.
Our post office has a "policy" to only scan 6 if there is a line behind you. Probably not what they're supposed to be doing.
It's all about the people who work at USPS - I had a great experience with USPC local post office until they hired new people - Then I had mail that was sent back to the sender and some misrouting mail put into my mailbox. It has gotten better - so there is hope!
This happened to me during the first year of Covid. I had over 50 items go out from a weekend auction, worth over $5,000 in goods. Not one scan for just about a week on any of the packages. They were are stuck downtown at the distribution center. Needless to say it was my most stressful moment as a reseller lol. I have always wondered why USPS just doesn't streamline prepaid mail. Like a designated section for us to scan in or whatever. Way too many packages at our drop off counter, not even enough time to scan in on a busy day unfortunately ...
That's sounds like Rich folks Issues! I walk in and get my stuff scanned and geta paper receipt!
This is crazy if the post office misplace your item how is this your fault? Also I’ve been told the same thing this will not reflect on your account and your protect but it still shows as a defect and I refunded them
Anytime you have a claim against you always refund the order before the date ebay gives you never let ebay step in unless tracking shows delivered
I knew you were going to talk about USPS before you even said anything. I’ve had MAJOR issues with their scanning activity. Been on the phone with eBay consistently the last few weeks over it. Got my first defect because of it which they said I could get removed but now they are not removing it. So unreal. They lied to me. It’s just not fair man. I could talk hours on this issue, and I’ve been diligent on checking all my tracking for my items every time I ship them and filling in the customer early and often.
It's ok to have 1 inaccurate defect & it may be due to a bigger issue...I left a comment to explain Jrides problem solve. Hope this helps you sell more on eBay!!!
eBay customer service associates are pretty much useless. They blather on and on in broken English when we could just get to the point. They read off of menu prompts, make promises they don't follow through with, and if you are successful in calling back to try to correct what the first associate promised you have to go through it all over again - and they may give you a different answer.
eBay totally sucks now. Ran by bankers.
You need to keep an eye on your shipping and file USPS claims ASAP. My friend is a very large poster seller and USPS has lost hundreds of his packages. In the past 2 months he received over $2,000 in lost claims from USPS
Thank you, Glad someone said it. (usps insures up to $100 per package)
I’ve been denied on my lost package. I’m still working on getting my money back. It’s theft when they take your money and don’t get the item to its destination. I don’t understand how it isn’t theft.
I had to refund the buyer for the cost.
I’m going on my 2nd appeal. Just waiting for them to send me the letter.
@@WyattKing.
But trying to get your money from the package they lost is another story. I’m going through that right now. So far they owe me $59 for the item and over $19 for the shipping.
Just because they say it’s insured doesn’t mean they’ll pay out.
I sent them a copy of the receipt I got when I dropped the item off, the invoice of the value, and a screenshot of the listing.
They denied my appeal. I’m just waiting for the letter to know where to go now.
@@dianem6951 My friend never had a claim denied for a lost package
Either it was or wasn't delivered per their tracking.
@@dianem6951 over the phone I’ve always said the items value is $100 and I’ve always gotten my money back when I provide the tracking and it hasn’t updated for weeks/ lost.
I got below standard when I was moving and had to cancel a few orders. I don't sell in volume so that was all it took and I would never sell my way out of it in three months thus risk losing my account. I worked the numbers and determined how many transactions I needed to get above standard again. I had a bunch of silver dimes that cost me nothing and basically sold $5 value dimes for a $1 each with free shipping for an accumulated shipping cost of several hundreds of dollars out of my pocket. It was an insane feeding frenzy of buyers snapping them up as fast as I listed each individually to get a transaction count on each and in a very short time I was above standard and had glowing feedback from each buyer LOL. It worked and worked well... for a price.
Clever!
Hey! thats such a wise way of coming back to above standard!
I think it''s similar what offline businesses do at times called lost leader. The idea is to generate extra sales as quickly as possible even if it's a loss to get people looking at your items again .... and on Ebay it will get the algorithm generating extra sales due to that.
Very clever!
When I decided to get into this I realized that shyte would happen. I’m not trying to run a big operation, so I’m able to baby my orders so far, but in three months I am already learning through my mistakes. Thanks for sharing about this. Just another thing to be aware of!
I wait in line at USPS and make sure everything gets scanned and I have a receipt for every package.
We have been doing this for years..doesn't matter if we have 2 or 20 pkgs that day, either I or my employee just wait in line to be sure all pkgs get scanned!
Same here.
Same
Yes, same here, problem solved.
Me too. I don't leave without receipt in hand.
If you're too busy to walk in and watch them scan it, maybe pay a hs kid to do it?
Heck ya!! where can I hire you!!
Damn that sucks man. I don't just drop off packages EVER. I always make sure everything is scanned in and I don't leave without a receipt. Beyond that, there's really nothing any of us can do. With all of my listings, I left a blurb (since 2021) that states that due to the situations of the time, shipments can or may be delayed in transit. It's covered me on MANY occasions, especially during the holidays.
You're a bright guy, so I know you'll turn this negative moment into a positive one. One way or another.
Makes me appreciate my small town post office and employees!
I never leave a post office, UPS, or Fedex without my item being scanned, I learned my lesson just dropping off packages. Thanks for the awesome content Jake!
It may be due to a bigger issue...I left a comment to explain. 😲
Yeah they can be scanned in but then we cross our fingers.
@@marisarodz I never thought about that, hmmm.
so don't you have insurance tracking?
Some post office will not scan them. I don't know why people don't get that.
My post office will not scan.
I don’t think it’s EBay. Actually EBay provides a link to USPS directly now. USPS has been messing up all around, not only with eBay sales.
It's your printer. I take everything in and watch them scan it and at some point my printer head needed cleaning; you could tell b/c the labels stopped scanning when I dropped them off and they had to hand enter the tracking number. What the clerk told me is that moving forward it would ALL have to be hand entered and there was a good chance the handler would not take the time to do that so I would not see tracking until it arrived at it's destination. And that's exactly what happened with that particular package; no tracking showed up until it arrived at it's destination. Now I clean my printerhead once a week. I don't use a thermal and not sure what the analogous action is on a thermal printer, but you might want to look into either a new thermal print head or a new printer if you use a thermal.
😊😊pp
That was actually very helpful advice. Thank you!
Thanks! That's great info!
Go to your post office first. Have them ping the item. uSPS knows where every package is. Where they are, where they are delivered. They don't publish this but my local post office is great about it. I had a package that showed stopped in some city on the way. My local post office looked it up and told me exactly where it was. They "pinged" it and it started moving again.
Every package with tracking
That’s bound to happen when you leave packages on the counter or drop box. Not worth risking your account health. Get those acceptance scans
blame game your first minute was blaming the USPS its your fault for not either having them come to your house and Personally watching them scan it or PHYSICLALY take it to the post office (DONT drop it in the bin) actually wait in line and get them to scan each one and print you out a scan sheet! no matter what ITS ON YOU for the failure if you ship on time and get that scan sheet and it shows the USPS had that item the day it was suppose to be shipped YOUR COVERED and those late shipments will come off automatically! the only one that can control what happens to your account is you period there are no excuses.
Then you blame eBay reps! this your a NEWBIE only one year of reselling! your not a guru you don't know nothing! NEVER EVER Listen to eBay reps!! this shows your inexperience of selling on eBay! they tell you to do something YOU DO THE OPPOSITE should have Just refunded the buyer and case would have been closed without any defect on your account you cant get that off now cant blame the Rep! its your own FAULT as a newbie FOR NOT KNOWING THE RULES and POLICIES on eBay you get a Not delivered and tracking is messed up not updating YOU NEED TO REFUND its either refund OR get a defect and then get in what your in now and fall below standard! its called the COST OF DOING BUSINESS caulk it up as a loss right it off as a loss on your business taxes next year and MOVE ON its simple business 101 i mean come on!
so all viewers Do not TAKE any advice from the NEWBIE learn from this newbies mistake if you know there are issues with tracking and you get buyers opening cases for NON delivered YOU REFUND you dont call the stupid REPS they KNOW nothing there minimum wadge employees!!! there reading off a script!
REFUND and then right it off on taxes PRERIOD!!!
I was told USPS doesn't scan all the time, especially on a long distance ride. Will scan at the end. That sucks
USPS tracking is so good compared to mexico postal services like ESTAFETA, FEDEX, DHL, UPS. The tracking is so bad that it will only show updates of when it gets scanned at the drop off location and the final destination delivery
Very true!
This is where you put more focus on Mercari and Poshmark to make up for it as best you can. It’s a good thing you are diversified.
Mercari isn’t even worth listing on, I get where you’re coming from tho
@@Westcoast10I disagree i have lots of products that perform better on mercari
@@Westcoast10id say it was before the fee changes. It picked up a bit the update dropped and now it's slower than ever in my experience
I appreciate your transparency and sharing the highs and lows of your eBay business. Your delivery of information is so good. So sorry this has happened to you, but your way of handling the situation with such calmness is something to be learned for others. Thank you for sharing.
Sorry about this. DeJoy is doing his thing on the USPS!
True. You nailed it! My hubby retired from trucking for USPS, and the service has gone downhill in the past several years.
Yes he is.
The business shift from letter mail to small package delivery has the post office competing with all other carriers plus mega-retailers to deliver their orders. 1-5 lbs is a sweet spot & there's a different platform I forget the name, maybe "what-something) that has an $8.35 1-5 lbs Priority Mail rate. Hope this helps you sell more stuff/whatever u can, whatnot on eBay!!
Yes, it's pretty bad. I think the changes really screwed up the Southeast. I have recently had packages (from NY) take 16 days to Georgia, 12 days to Mississippi by Ground Advantage.
They used to scan at acceptance at the post office here. The new crew does not scan. Also, my mail carrier used to pick up my packages and scan them. New personnel said they were just "new" and didn't know about it. If the items are over 100 dollars, I have been going inside to get a receipt. Some items do not show activity until almost delivered or delivered. Hope it all works out for you and everyone.
There can be a lag between the tracking updates (and it's weird since it has been happening often for a while). Othewise, there may be a larger system issue so I left jride a comment to explain a possible solution. I love my mail carrier who scans all packages but she isn't always on the same route. Wish there was a way to request a favorite mail carrier
If they went USPS grounded advantage.
They come with insurance on them so make sure you go after the Post Office on that..
I had something very similar happen to me. Seven items were shipped ON TIME, but weren't scanned until three days later . There was a three hour tracking outage at USPS the day I shipped and my packages were (processed late) at a new shipping hub in Palmetto, Georgia that is having serious problems. Ebay hit me with defects for seven late packages!! My seller metrics were perfect for years. Now, I have a 1.71% defect rate. You would think someone at ebay would see that something is wrong when a seller with a previously perfect record has seven "late" shipments on the same day from a hub that is having publicized problems. I wouldn't be so upset if the defects were in line with my previously stellar metrics, but to have them stuck on my account for a whole year seems excessive. The punishment doesn't fit the "crime".
Palmetto post office is also shipping packages to the wrong states, then having to reroute back through Palmetto 3 days later. MAJOR PROBLEMS at that facility!
Same here...I had 9 defects in one week due to the new Palmetto Georgia facility. All over the news...eBay would not remove them.
@@georgiagirllibra
You would think SOMEONE…ANYONE at ebay has critical thinking skills🤷🏾♀️. USPS problems are all over recent news. You would think any defect related to USPS would be at least amended or prorated to a shorter time in relation to seller level. To have the stench of a defect that is not the seller’s fault stick a whole year is not right.
At no point in this video did you say you contacted USPS to open a missing package search request. If you have an initial scan on record than its their responsibility until its delivered. If they are truly missing, file a claim and get reimbursed.
Also, something is not right about your story... feel like you missed a milestone or something. I have these requests come in regularly and never receive a defect even if the package does go missing.
@JamesMcGrogan233 so a typical pretend know it all.
Did you check for any mail delay in the area you were shipping the item. Here in Houston distribution center there was like a 2 month delay. They were switching out mail machine and couldn’t fit in the building. It was a big deal and Atlanta is going through something similar. My package were scanned in and left the building but never scanned in after. They were sitting on the dock at the warehouse for month or 2. It wouldn’t hurt to check.
Thank you for your transparency. I just started selling on eBay in January of this year. You have provided me with so many helpful instructions. I wish you all the best as you face this new challenge and believe you will overcome this obstacle and be better from it. I am also experiencing some issues with Ground shipping arriving late, haven't had it be incomplete yet but am aware of this. Again, I thank you for these videos and for your transparency.
Keep going! As a newbie, I didn't really appreciate that high sales velocity helped my account so much. Eventually it slowed but I made some decisions and mistakes which I'm now aware of. Overall Jride's "sell what's selling" is a proven tactic & it's a big difference from the other suggested eBay sales hacks. Hope you sell more on eBay!!
With 3 days for a resolution, immediately request a package search. Let customer know this usually gets a scan within 24hrs, but give it 48hrs. If it gets a scan, but eBay still does a refund, once it's delivered contact eBay to get your money back. If it doesn't get a scan, refund the customer and file for an insurance claim for lost item with USPS to get your money back.
you don't want Ebay to step in at a point they forced the refund. Uploading the treacking number it is crucial but filing lost mail search is the 1st step, USPS responds among 3 days and that is usually enough if Ebay is not able to extend days for the open "Item Not Received" case and we have to refund the buyer. Filing a claim with USPS it is easier online although the package shows delivered shortly after.
I had this happen to several packages during 4th quarter year before last. I filed missing package claim through usps and messaged the buyers. All but 1 eventually started moving and was delivered to the buyer. I did have to refund one. But I filed a claim through usps because it was priority mail and was insured. USPS sent me a refund check.
I live in Georgia. The USPS sorting facility has utterly failed and I had a whopping 30 defects due to this same issue. eBay removed my top rated seller status for the second month in a row. My sales have absolutely tanked. I cannot promote my listing during this time (I was promoting at 3%). I am hoping someone can give me some guidance because eBay has not helped at all!
This is why I slowly built up a few back up stores over the years. If something goes wrong with the main one, you can quickly swap over to the smaller back ups until you get the main one sorted out.
Yes, before JRide looses thousands of $s in sales and pays lots of extra fees, couldn't he just export his listings and then import into another store. I think he uses some cross-listing tools that provide export/import functionality.
Man, this has happened to me too! I lost my top rated a few weeks ago! My late shipment rate went from under 1% for the last 4 years to all of a sudden my late shipment rate went to 7% and still climbing! Its very discouraging! Also, our post office says they have a new policy where they only have to scan 5 packages! I feel like the savings for ground advantage was NOT WORTH getting worse service from USPS! I am going to look into the new fed ex express flat rate packages and just try to have actual reasonable shipping times again!! I had something take 2 weeks to go over to the next state!!! Just a few months ago that would only take 1 day! Be there next day! Its such a shame! Its a govt funded entity! They should just give the post office whatever it needs to run at top efficiency so we can just have bragging rights for being a modern society with a very good shipping system!! You know, like a few months ago!! All this money they throw away but wont spend it on an important infrastructure govt owned entity! Makes me wonder!!
I also lost my top rated seller status due to USPS refusing to scan my packages
If the Government were proficient at delivering packages, then FedEx and UPS would not exist!
what a noob mistake, you didnt think to refund the other 4 before same shit happened. And you give people advice
Once you fall below standard you have a 3 month grace period before you get punished. After 3 months you will get ranked lower in search results, you will be unable to use promoted listings, and you will be unable to use GSP. You should notice around a 50% drop in sales overall. Sorry bro, good luck!
Sounds like extreme punishment for not your mistakes!
Oh this sucks! I'm sorry! I'm sure you've considered all the options. I recently got a neutral because the customer (in Hawaii) hadn't received the item. I checked tracking and it said it was delayed. I wish the customer had checked. It has now been delivered. BTW, did you get the email that ebay plans to default our shipping discount to the buyer? I haven't heard anyone else talk about it yet. I believe you can opt out but it seems to be a sign of things to come. I would appreciate your opinion.
I’ve been having this issue for a few months now. If you go ahead and just refund the buyer, keep an eye on the tracking info, once it’s delivered just call eBay and they will credit the funds back to your account and no defects. Love your videos man, cheers.
I didn’t know that thank you!
@@JrideFlipsu didn't answer the other question
That’s not necessarily true. I have done this once but it’s not something they will always do or want to do all the time. They told me it’s a limited courtesy thing.
@@travis6343 well the rep I spoke with told me that it was part of seller protection. I’ve done it 6 times in the past month alone because of postal delays, but ok.
@@travis6343 well the rep I spoke with told me that it was part of seller protection. I’ve done it 6 times in the past month alone because of postal delays, but ok.
My first inclination was why didn't you just refund these people right off the bat once they open the case? eBay reputation is far more important than the money for these small ticket items.
Maybe below standard sellers shouldnt make eBay how to videos on social media Lol
Dang, that sucks to hear. Clearly, you have a great attitude about it, and it will be good to see how you navigate it. Your willingness to take responsibility is why you'll always be successful, even though this obviously doesn't sound like you did anything below standard. Is insurance from the PO being paid out for losing the packages, at least? Sorry that happened- that's a real rotten deal for anyone this happens to.
For this reason since Oct. 23 I’m forced to wait in line at USPS with all packages to confirm a scan. It’s annoying but better then dealing with items not arrived and refunds.
One huge problem that eBay is having since April 7, is that the shipping label for many orders are reverting back to the original address that was used to open their account.
Rockstar Flipper has a whole video about it.
Also their are problems with the USPS in NJ. Bridge collapse? I don't know.
And the USPS are having problems with the NY office. Enhance security? I don't know.
Lots of issues for sellers as well as buyers at the moment.
Assuming Rockstar Flipper is correct. He estimated 84% packages were sent to wrong addresses. But just curious...how extensive do you think the problem is?
@@stayhometoshop I know eBay has a habit of downplaying their mistakes but I don't think this is as wide spread as it may seem. At this point it appears about 40k packages have been sent to buyers previous addresses. That number is as low as it is because of the miracle of modular programming. (It is not system wide.)
Sounds like you may need to go to another location. Or you could stand in line and make them scan each one and get a reciept
It’s frustrating that EBay can’t look at your history/ standing when making their decisions. If your account has been outstanding for years, it should be clear that something outside of your control happened to those packages.
hmm...artificial intelligence isn't as smart as it needs to be??
I make sure my items are scanned right in front of me… But I still have the occasional lost package issue thanks to the USPS.
They recently took 3 weeks to deliver a glass bowl to a customer & it arrived looking like someone did a belly flop on the box!
Had to refund customer…but you get the picture.
The postal service gives us ALL headaches J-Ride!…
It’s just reality for us reselling on EBay 😑!
Couple years back, all the items I shipped for AZ got stuck with USPS ( like 300 items) Talked to the lady at the post office and she said that day was bad ( like Nov 28th) and the trailers just got parked. Customers got stuff in Feb. You are NEVER in control of your business
Below Standard is extortion
I went from Top Rated Plus to Above Standard because of being out of stock on a few items in a row. So I went online and bought 600 pairs of new Jordan socks that were on sale. Sold them all within a few weeks and got my Top Rated Plus back next go around. Could be an option for you. P.S. I would file a massive complaint against your post office. Start with the Postmaster.
Having a good post office is key I do not go to my town post office. I travel to towns away and make sure every package is scanned in front of me usually 20 a day or more and never do house pick up that is a recipe for problems. Also take care of the counter workers they remember the people that treat them above average.
Jake-have you watched Rockstar Flipper's UA-cam post of April 19 re the eBay address glitch?
I had this exact problem one time and it was an issue with my thermal printer, I had to tweak some settings and never had a problem again. You can use USPS app on your phone, scan the barcode to track it with your phone, if it doesn’t scan with your phone you will know it won’t scan with the scanner at USPS. Saved me a ton of hassle.
What a nightmare. You should sue usps.
Yes. It happened to me earlier this week. I mailed my Florida buyers package and tracking was fine , it had showed it was in Florida and then the next day it scanned in a different state. She was not happy. I told her that it was still showing on its way and to give it a couple of more days, I would refund her if she didn’t receive it, the next day, she got it! I’m in Las Vegas and usually our post offices here are really good. Florida USPS is the state I always have issues with. My parents live there and I’ve had issues sending them things too.
I do take my items in and now ask for a receipt. This forces them to scan each item. But I am not selling 20+ items a day. Just a few.
Sorry that the USPS is making this bad. But not surprised. And I like how you are handling it.
For me this is why it’s vital to wait in line at the post office to get all your packages scanned in. I don’t trust just dropping off my items and hope they get scanned in. Also, sorry you have to deal with falling below standard!
If it were me, I’d call them many times and keep trying to get different reps until one of them removes the defects. You did everything Ebay told you to do.
It may be coincidence, but when I have the tracking notify me on the USPS website, all of a sudden I get messages that the package is moving.
Me too! Sometimes within hours
Same.
That happens to me from time to time not very often and not in clusters. Like you said it was probably a truck that either got into an accident or robbed. Unfortunately you just have to refund the buyer.
Hey Jake. sorry you’re going through this right now brother. it sucks when you are nothing but good and helpful to others always do the right thing. yet you still have to bend over and take it sometimes for other peoples mistakes or other haters out there that will intentionally try and bring a good man down. you have been here for all of us. We continue to learn a lot from you so tell me what we need to do to help you, my brother I’m sure I don’t stand alone when I say that we are here for you. It’ll be OK by your tone. I can tell it’s affecting you. So you are human then lol You are gonna learn from this experience and grow even larger than the original plan. I am sure of this.
💪😠 keep up the grind Rockstar
I have had serious problems myself with USPS. I would bet money that it is a serious problem across the U.S. I think in some way or some how that they should be looked into about it and held accountable. Their tracking system is horrible. Wouldn’t it be nice to find out their statistics on how many incidents like this is happening? LOVE YOU VIDEOS BROTHER. IM LEARNING SO MUCH. From Gahanna, Ohio.
I delivered mail in Ohio usps can be a shit show
This is why I have changed my handling time to 3 day USPS shipping. It is better but not perfect. Im sure I’m going to get a negative feedback for a package shipped the next day after purchase on April 2. And it’s the 19th and the package still shows in transit.
Wow! I shipped a package from Florida to Michigan 4/10. It was to be delivered on 4/13. I could see that stayed in Michigan until 4/16. By 4/18 it made its way back to Florida and is in transit on 4/19 to its destination. I assume it’s heading to the Michigan destination. A couple of days ago the customer reached out to me to tell me that it had not arrived. But they still want the item. By Monday they’ll file a claim with eBay. I’m not sure on how to proceed. Talking with USPS was no help. They did pay for shipping. Should I contact eBay? If so, I’m not sure what to do. I’m also wondering if I should have contacted the customer sooner when I saw that it was delayed. Any help or advice is much appreciated. I am not set up with an eBay store as of yet. TIA
Recently adjusted my SOP to waiting in line and have everything scanned in before leaving the post office due to this exact reason. Time is money and now (unfortunately) waiting at USPS is a cost of doing business.
***Side note..:my prediction for your sales drop due to this…less than 10%
Jake, this may not be your fault. It seems that there is an ebay glitch whereby the shipping addresses have reverted to original addresses so if someone has moved, the item will not go to the correct address. This is ebays fault! This is TERRIBLE that ebay has been keeping this from sellers.
Last December I dropped off three orders at my local post office, and all three packages didn't get scanned until 8 days later, but all of them did make it to the buyer eventually, thank goodness. I was in contact with the buyers throughout the whole thing, and they were all very understanding about it. However, I got 3 defects out of it. I contacted the post office, and they gave the excuse that it was the week after Black Friday and Cyber Monday, which was a record-setting sales weekend. Regardless, how do you just let packages sit in your facility for 8 days, and not even scan them? 🙄 My shipping defect rate is just a little over 3.0% still. Hopefully, we will both get our Top Rated Seller status back soon. 🤞👍😉
i think the mistake you made is trusting that ebay customer service knows what it's talking about. they aren't ebay sellers themselves and are ignorant of how ebay works most of the time, just having some scripts and a couple hours of training. instead what i would have done if 7 packages just disappeared from tracking and were late was refund all 7 instantly. then you'd have had no defects. also don't leave packages at the post office without physically seeing them being scanned and getting a receipt. i wait in line at the post office for sometimes half an hour just to make sure that happens. so just treat it as a 90 day lesson learned to do things right the next time.
This happened to me also, two packages shipped together stopped on tracking and took 2 weeks to arrive at destination.
Can you esclate with USPS, you have the USPS Ground Advantage or USPS Priority should have insurance. Ebay is not taking the step to esclate the tracking , now you have to in these situations. They should be able to reimburse you.
I'm sorry that has happened to you. I had two orders I sent out the end of March through USPS and they were very late . There was no updating tracking since I dropped it off on one so I immediately messaged both of the buyers and let them know that I spoke to USPS and that they assure me that their package is in transit to them. One of them messaged me back thanking me for letting them know. It was over two weeks before it was delivered. The other one even though late got there sooner. I had also shipped off another order that day with UPS and that got there in three days. So this last week I've just been using UPS because they seem faster and more reliable because I've been reading so many other stories about peoples packages being lost with USPS. Someone today just posted that they ordered a cap two years ago and never got it until today by USPS.
Thanks for sharing this good information. I have started trying to ship nearly everything priority mail (because of the shorter time to file a claim) or via FedEx.
I have a very poor usps service in my area, too. That is why I have one of my family members take them to the post office and get physical scans and a receipt. I hate it but I have found I have so much trouble with packages getting scanned that I have to micromanage this side of things. I am just thankful my family does that for me (they're retired otherwise! lol) so I can focus my time on other things. Even then they still lose my packages.... literally dealing with one now that the customer gave negative feedback but I shipped it next day and usps lost it and then it got found and started moving again 10 days later..
Ive lived in ohio where i have had these same issues. (in CA now) you can go to your usps location and complain or even try dropping off at a new usps location but even calling into your location and talking to a manager making it clear this is an issue, they might handle there staff but.. its all bs and such a headache to deal with.
eBay told me there was nothing I needed to do. I sent an update on the tracking number anyway. Stayed in contact with the buyer, and even refunded the buyer. The item was delivered. I got hit with defect anyways.
Same here!!!!
GOD BLESS YOU BROTHER BELIEVE GOD IS GOING TO open the windows of heaven for you. I will pour out a blessing so great you won't have enough room to take it in! Malachi 3:10
Don’t worry your business will go up and not down if you honor him and give him the 10% tithe! Watch him bless you! AMEN!!!
eBay recently refused to remove defects from my account, but fortunately it had no affect on my status. It was for "late shipping", which was only caused by the PO not scanning items on time. Not my fault, but eBay sees it differently.
Man this happened to me with sports cards. 4 in the last week. I got nervous and just refunded the buyers, luckily they were all $15-$19 cards. I’m curious if USPS had a nationwide glitch because I have heard of a couple other sellers that had items disappear if they shipped from 3/29-4/09
Thats why i cpupd never depend on Ebay as my permanent income. Too much funny stuff happens i pretty much shutdown my store when i feel below standard. Opened a new accoun anð started over
It doesn't matter what your handling time is, ebay still lies to buyers and bases the estimated delivery times based off your historic shipping times. When I go on vacation I set my handling time to 5 days, it still tells people they can get their item in 2 days. Ebay will do whatever they can to make a sale, no matter who they have to lie to.
This happened to me back in December 2023. I had a pretty good relationship with my mailman and he would scan my packages at the end of his route during the holidays because it's so dark outside and I have so many packages. Well, one night he didn't scan them and 30 of my packages were lost for 2 weeks. It sucked because I fell below as well and what hurts is going from 30-35% selling cost to 42%, but my sales didn't slow down. I now drop my packages because I just can't trust my mailman.
I have been leaving my packages (10-20 daily) for a year now and they always get scanned within a couple hours. I guess it pays to know your USPS's reputation. I do have a "regular" post office but frequent others in my area too. Sorry you are having these issues!
Hey Jride, question on digital camera flipping. How did you deal with the battery charger issue? I want to test the cameras but I have no way to without buying dozens of different chargers. Any hacks/tips? Do I just need to start collecting chargers? The ones I've come into contact with don't have the USB charging option.
USPS is trying to merge principle shipping and for example move Nevada to California. Then they will send LV to Reno to California, them ship out. This is not the only state, and I think this will create a nightmare from h*** for sellers and buyers delivery times. Saw another state was trying to fight this happening. Want to mirror Amazon. After seeing boxes ripped open and strewn all over railroad tracks after rr cars broke into I forsee a huge problem unfolding because there is no accountability for crime anymore.
I had to cancel a few orders because of some stuff going on and I couldn't find the item. The defects don't fall off for 13 months (A year from when they are reported, plus a month for eBay to catch up). My sales were so terrible, I started a second ebay account because my original one was not getting any sales. That one was doing great. And the USPS is terrible. I drop my stuff off before I go to my FT job and things are terrible here.
Does scan by the Kiosk count?
I now have 2 day handling time but most item ship next morning. I’m just top rated (not plus) seller. I’m thinking about changing to 1 day handling time but I’m not sure about that. Hope your account better soon.
When the Postmaster General has to testify in Congress because of system changes causing horrible service, eBay needs to adjust their policies instead of punishing Sellers for poor USPS management. If eBay Customer Service sees the dreaded "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility" message in USPS Tracking, they should not blame that on the Seller.
Is the summer slowdown real? Why are my impressions down 80%+ ?? Is this normal and is this happening to anyone else??? My impressions abruptly and suddenly took a nose drive 3 days ago on the 25th and there is no indication why, is it eBay retaliation, is it a summer slowdown, is there any explanation. Is this happening to you or anyone else??? What’s happening?? Ebay is gonna put me out of business
I’ve had that happen from the buyer side. In each case, it was listed as “mail innovations”. I’m sure it was USPS’s fault. I personally never hold the seller responsible for this crap. But, if usps/ups can’t provide the service, they should not promote it.
Unfortunately it's going to take longer than 90 days. It's going to take at least 120 days. Ebay likes to punish you for this crap. I just went through it.
I accidentally shipped a $20 item to the wrong buyer. That buyer was nice enough to ship it back to me but couldn’t print a label (to send to the right buyer) so I had to mail one out to her... to mail it back to me - I needed to inspect it. Those I expedited. The item finally made it back after 2 weeks and I shipped it out to the owner. During that time she opened up a eBay ticket which ultimately was resolved during which time I promised the buyer a partial refund. So I sent the her 50% refund once it was delivered. I lost money but maintained my eBay rating for a few bucks. Part of doing business.
It has happened to me once....my sales stayed the same...I dont think the buyers really care...the extra 5% is a drag for sure though!
Do minimal of USPS priority mail ship. Nothing less from now on until you get through this. Make sure all packages are scanned before they're given to you USPS. eBay can limit your sales and keep you underwater longer than those 90 days beware. As long as you don't get any more of these things. If past 30 days eBay will probably leave you alone but there's always a chance. If you fall below the parameters that rate you at 90 days, they'll rate you at one year and then you're screwed. It's interesting to point out. Also that everyone thinks it's selling on eBay is quick money and it's easy. When things go bad they can go really bad and there's always going to be another seller that will undercut you or be faster and eBay will take priority to that seller.
Yes when this happened to me it was horrible because I also lost the ability to do promoted listing which tanked my sales. It's already bad because I don't get 10 sales a day heck a week. Then on top of that when eBay hit my bank account and it wasn't any funds it caused me to have to pay overdraft fees $32 per transaction so that added up fast and with me having almost no sales it was HORRIBLE.
What size town do you live in? This concerns me because I don't have this problem here in California they always scan everything but I'm about to move to a small town in the middle of nowhere with 4k people so I worry this might be a common theme with small town USPS locations.
You need to schedule package pick up, everyday. You can do it in advance. That way they get scanned when picked up or when they arrive at the post office. It is free plus you get a confirmation number for the pick up. It is so easy to do straight from the usps website or from ebay. You have to schedule before midnight. Even if the items are slow to be delivered they are at least scanned the same day and on time. Dropping them off at the post office allows them to put aside until very last or at least the last packages they scan, very often waiting for more than 24 hours from the time they are dropped off. Also be sure you are labeling them correctly. Tape over any barcode causes delay. Loose tape causes delay. Generic printer ink causes delay. Wrong size labels cause delay. You are smart enough ... read the dmm (domestic mail manual) in your spare time, you will learn more than you might think you already know. Also some boxes are prohibted as well. Just a few tips on how to get your post office to step up!
Hey man, just wanna say I love your videos and glad to hear you’re facing your adversities like a man. Anyway, can’t wait for more content. God will lead us, always remind ourselves of this. 🙏
I lost top rated in 10/23, sales dried up, could not use sales or promoted listings, and they took down a hand massager and said I couldn't sell anything in the adult category, which I never have. Yes, It was stressful, but I kept selling a few things at the same pace and got it back after ninety days. I'm not a high volume seller.
As soon as there's a problem with shipping and the item looks lost (after giving it a couple of days), I just refund the customer and take it up with USPS myself- which is a huge pain because they truly are bad at resolving the issue without me escalating and sending in letters etc. I source at the bins so if the item is lost then it's not a huge loss, but it can add up with all the shipping fees. Sounds like Ebay doesn't really know what to do with this issue :/ That's another reason I love Poshmark. I'm sorry it affected your store :(
I hate this happened to you. It could happen to any of us so don't beat yourself up over it. I'm sure you will figure out a way to bounce back before long. Everyone that has ran a business for awhile has hit hard bumps in the road. It's a learning opportunity during the process. Do your best to stay positive. I believe buying very high STR is crucial during this time and possibly buying/listing a little less. Just give it a little time and everything will run smooth again. 😊
I just had to deal with it for the last 30 days. I messed up because I had to cancel 8 orders in December for being out of stock/damaged. It was some games I sold to a friend and I forgot to take them off of my store. My sales were 1/3 of what they were. I couldn't promote anything, and from what I've heard the put your listings at the bottom.