How to deep clean your Dyson pure humidify + cool™ Cryptomic
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- Опубліковано 5 вер 2024
- How to deep clean your Dyson pure humidify + cool™ Cryptomic
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message. If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up.
IMPORTANT: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen. Dyson experts are on hand to help, so leave us a comment if you'd like any advice. You can also find Support online: www.dyson.com/support
I'm running one of these deep clean cycles and the timer is ticking down just fine, but I don't hear or see anything happening. What does the deep clean cycle actually do? How do I know it's working?
does the orange filter need to be dried first before reinsert?
The deep cleaning countdown timer stops/pauses every 2 minutes and a half. To make some progress you need to unplug it.
I have called Dyson several times about this issue and they point me to this video... lol
I'm also having the same problem - the countdown timer pauses every 10 seconds for a couple of minutes, is there something wrong? Did you get to the bottom of the problem?
Exactly the same issue, I've contacted CS and they just sent another evaporator (the orange filter) for free.
@@terencejong2409 did it work?
@@jaypg744 also have the same issue, it stops every 10 seconds and its griding my gears a loooot. i have no idea what the issue is and their hotline works only during my own work time...
When dose it prompt you to press the clean button? Mine is not.
I've owned this model for 3 weeks and the clean light came on. The screen indicated a rinse, steps 6,7,8, and 9. I followed the instructions but the unit is not resetting back to normal. I've held the button down well past 5-seconds. How do I reset?
To those who have the problem with cleaning cycle stopping after a few seconds/minutes, did you make sure that the citric powder was dissolved completely? Because "gently shaking" the tank didn't do the trick for me, I had to reach into the tank with my hand and stir the water until there were no more coarse residue of the powder left. Maybe your pump nozzle clogged up or something.
Anyway, I had to force the cleaning (pressing the button 3 times quickly) cycle because it did not prompt me even though the display showed me the the evaporator was in need of cleaning.
Thank you for sharing! It helped me to force start the cleaning process.
It tool me 36hr to finish, keep waiting
The cleaning cycle should not take more than 1 hour. There is something wrong with your unit, I'd have it replaced.
What they never show you is that there’s a filter at the bottom of the pump in the tank. You have to clean this often otherwise the machine won’t work and the cleaning won’t work since it’s not circulating the water/acid.
Hi
My Dyson keep has the deep cleaning reminder sign on , I have already did it. The sign is on again after start the machine, please advise . Thanks.
Hi there, we are sorry to hear you are having an issue with your machine. For further help please contact your local Dyson support centre, and we can help you further.
The timer stops after 5 sec of cleaning! And it’s not work!
Well day 2, Thanks goodness for UA-cam Universary. Pushing the clean cycle button 3 times is the key to making it work, I guess they forgot that part in the video. shame on Dyson.
Thanks for that tip cause that's what I had to do and now the count down is on..smh
What do I use for citric acid? baking soda or vinegar?
When will it be launched in germany? The cryptomic version is important for me.
Haven’t even had this for 48 hours yet. Within the first 8 hours of use it’s saying it needs a deep clean, can’t use this to humidify without doing the cleaning and now it stops every 10 seconds into the countdown timer. Guess its back to Bestbuy to make a return because if this the future of what kind of headache i have to go through to humidify a room I’d rather spend that time giving myself paper cuts under my fingernails
I just had the same problem for $800 you would think they would give you a better product. I e broke on the scaling cycle like the others it is suppose to take 50 minutes after a few seconds it just stops. No way can it take an hour. Bought it at Best Buy crappy service even with the protection plan. They want me to bring it in. I don’t have the box I had a flood in the basement. I will think a lot before I ever buy at Best Buy again.
Answers please! I was in contact with Dyson, and they are going to send me a new pump column, it seems to be sold out EVERYWHERE. Is there a manufacturing mistake/issue with these units?!
They won't send the pump anymore, they are going to replace the whole thing!
If this is going to happen every 6 months, due to faulty design/engineering, I'd rather have my money back...
same here. I just called them regarding the refill water tank issue and they will send me new pump lol My machine is less than a week old
it seems there is a manufacturing issue/mistake with the pump unfortunately
After playing over the video I figured out my problem. Thank you, I now have it working
Wonderful, and thank you for letting us know. Have a great day!
@@dyson we always follow the instructions on this video and it worked well for the past 3 deep clean, but today once we started the deep clean, the countdown timer stopped every 10 seconds. I tried unplugging it and it started counting down again but only for few seconds before stopping again. What's going on? How can we fix it?
@@chirpyfernandes9866hi we are having the EXACT same problem. Did you by any chance figure out why that was happening/how to fix it?
I'm doing the deep cleaning, and like everyone else is experiencing, the timer for the cleaning stops after about 8 seconds, and the timer will start working again after a few minutes. Do I have a problem with the machine?..its my first time cleaning it
So we can give you the most accurate information, can you please confirm what country you are located in?
@@dyson I'm here in Texas, USA
Sorry to hear about that - we're eager to help here. Can you please send us a private message with your full name, shipping address, email, phone number, and serial number. Once you have contacted via PM, we can look into this for you.
Can vinegar be used as a cleaning solution in place of citric acid powder?
I just used baking soda.
UA-cam how to initiate a deep clean on Dyson ph01
Deep clean button not working😢
I have the same issue, the countdown timer stops every 10 seconds, tried to unplug the power for 30 minutes, download the apps again and started all over again, then still having this issue
I have the same issue
I also have this issue
Take out the lid/pump. There is a small notch to remove the screen, clean the screen well, there is also a plunger of some sort that comes out. Rise that all really well. Clean the screen. Make sure the top of the lid/tank is 100% dry. Like really really dry. Unplug the machine and restart the deep clean cycle. Eventually worked for me with some bumbling.
Thank you for the advice. I solved the issue.
Incredible calming. Thank you
When will this machine be available in Australia?
My cycle is running for 60 HOURS. Is that correct? It’s on HOUR:MIN with the countdown and on the video it’s on MIN:SEC.
Thanks
For assistance, we'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
After replacing the filters, the screen continues to show red filter images. Please respond.
Hi there. Can you please contact us on one of our other social media platforms, Twitter , Facebook or Instagram via DM with your information and we will be happy to assist.
I’m having the same problem with my dyson cool/heat
It makes a loud whistling noise after internal filter change, I followed all the instructions to the letter, basically I have paid a load of money for added stress in my life so that a big company like Dyson can increase their already large profit margins
Hi Michael,
We're so sorry to hear about your ordeal. Kindly contact us through our live chat/phone support, or you can also reach out to us on our other social media accounts with the necessary information such as your country of residence, full name, full address and the serial number of your machine. So that we can investigate this further and assist you.
I need one of these U.K! Everywhere out of stock :(
I work for Dyson, we sell them direct & John Lewis are having them fitted into stores (9/10 stores have been done already) but the stock has yet to land
What if you ran deep clean cycle withouter filter in the tank, when you are at step 6 (everything inserted back to normal), then the machine will still be stuck at step 6. What do?
Then you're not disinfecting the evaporation wicking material and most important part to disinfect. It is vital to put the wick in
I just purchased one! Question -- does the evaporator get damaged if you leave it in past the 60-minute deep clean period? In other words, do I have to wait until the 60 minutes are done, or can I leave it in there until I am able to return to it (if I went out or something during the deep clean cycle)? Thank you!
Leave it in as long as you like... there guidance is 60 mins. I have the previous humidifier and await my new PH01 to arrive on the 31st. Citric Acid cleans them both really well.
Funnily, as per conversation here and in other forums like Reddit, the machines anyway seem to take 40 hours or more for the deep cleaning clyle (what a bug!) so if that harms the evaporator, that bug would even be worse
@@davids3477 -- Believe what you're trying to get at is that this cycle is not long enough and without 40 hours (or more) that microbes and bacteria would continue to live on, further bolstering that it would make a strengthened microorganism and/or bacteria, to which it does make me interested in the LD50 rate using a most friendly acid like citric acid and living biology remaining after their period: I have to lean and err on the side of the multi-billion dollar company, their testing and therefore the rationale for the time expiration they've chosen to be supported by peer reviewed and transparent testing versus that of commentors on Reddit, but do look forward to checking other sources to validate one or the other. GScholar here I come! Thanks for the inspiration but I'll take peer-review and academic journals over Reddit any day
By all means there is a reason their very premium products have never been challenged from an academic observational report of what they've already sold for decades at said extreme premium, so if any item would be scrutinized by the public and yet fall short of repeatable, peer reviewed rebuttal, yeah.... prolly fair to err short of GScholar research and journals with them over Reddit commentors. Come correct with a peer reviewed journal or don't come at all
I followed the instructions for the deep cleaning but it stopped on 6 and will not go any further, How do I solve this problem. Very frustrated by now. Hope I hear from someone soon.
Sorry to hear about that - we're eager to help here. Can you please DM us via social media (Facebook, Instagram, or by Twitter) with your full name, shipping address, email, phone number, serial number of your Dyson - and a full problem description ?
I have the same issue, did you ever find out how to fix it?
Can you run a deap clean program if the deap clean button doesn't lit up? And does the evaporator needs to be dry before you put it back in place? Thanks for your response.
I just bought this in the US at a very good appliance store. The sales person noted that if you don't let the evaporator dry or at least drop all of its water after deep cleaning you will have issues. He said that was the main issue.You should deep clean it when you first get it due to dust from packaging shipping etc. Also noted not to totally fill the tank with water when deep cleaning... I just got it and looking for tips before I set it up,
@@JP-tw8tl id trust the video over a salesperson
No. It doesn’t say in the manual that it needs to be totally dry. I followed this video to a t and mine works perfect.
I don’t think you can do a deep clean if there’s no notification. You can’t also use it if you have to clean it first. If it’s dirty you will get a notification that says deep clean then it won’t turn on unless you deep clean.
@@karismasarmiento Whilst in operation it takes up water, so why would it need to be totally dry? I think the sales person was in error.
I've stopped the deep clean (by holding down the button for over 5 seconds) since I didn't have citric acid and still wanted to use the product.
Now that I do have citric acid I'd like to trigger the deep clean manually, but can't seem to figure out how to enforce the deep clean cycle
ouch
that's how premium-priced Dyson humidifiers excite their clients!
Press the deep clean button three times quickly. That’s how I was able to force mine. And for those saying you have to “wait” for it to notify you, I did wait and it did notify me. But when I brought the unit over to a non-carpeted surface and plugged it back in, the deep clean prompts disappeared. Hence the need to “force” the deep clean cycle.
@@lucasemmanuelros thank you! Exactly what I was looking for
@@lucasemmanuelros Thank You Victor.
What’s the normal frequency of deep clean?
once a month, there is also a weekly maintenance
@@dracolnyte how to do weekly maintenance? thanks
@@danimacovei5261 there's a separate video for that
@@dracolnyte sure I imagined there is but would you mind sharing a link for that? I couldn't find anything like that
Doubtful we are to use sink water like that. Usually it is always distill water
The dyson kills the bacteria in the water with its new integrated technology
When do you do this cleaning cycle. I’ve had this for a yr now I’ve only been promoted to replace the filter
You can either do it when prompted, or initiate the process yourself monthly.
Any idea when the cryptomic versions will be available in Canada?
Unfortunately, we wouldn't be able to confirm when or if this model will be made available in Canada. However, rest assured we always look to bring new technology to as many markets as we can. So we'd recommend keeping an eye on the dysoncanada.ca site for any updates or announcements - and continue to follow us on Facebook/Instagram/Twitter for the latest Dyson technology news.
Is this also needed even you have no chalk in your Dyson all the time you used it?
Even if your machine doesn't appear to have any visual limescale deposits, we'd still always recommend following the cleaning cycle recommendations to help ensure the water circulation system and other internal components remain clean and hygienic.
The countdown stops every 10 seconds, this is a problem I see ALL over the internet! What is up Dyson? How to fix this?
seems this is a known problem (as per Googling the internet)... is Dyson selling non-functional unit at a premium price? Ran into the same issue as well - really bad
Same issue
My machine gets really smelly, even after a deep clean cycle, why is that?
My machine stinks after a deep clean to. It was so bad that I had to get a new filter. Machine and sir was fine either new filter. Months later I have been prompted to run another deep clean and viola , once again the rotten egg smell is back. This is ridiculous, the Dyson filter cleaning is flawed
When will this restock in the UK?
We do not currently have a date when they are due in, you can click on the keep me updated option on the website, we'll then email you when they are available to purchase 👉 www.dyson.co.uk/purifier-humidifiers/dyson-pure-humidify-cool-overview.html
Awesome, when is this model available for purchase in Germany / Austria? Currently, it seems to be only available in the US.
Yes I thought the same. I will wait till it will released in Germany before I am gonna buy the non cryptomic version.
When is this available in Australia???
Thanks for your question, we're unable to provide any launch dates at this stage for Australia or confirm if this will be launched in AU as yet. Please feel free to keep an eye on dyson.com.au and our Facebook, Twitter and Instagram accounts for updates.
My Cryptomic filters have smell. How can I clean it?
Hi there, thanks for getting in touch. We'd be more than happy to assist. Please send us a message via our social media platform to be able to take a look into this for you.
We look forward to hearing from you.
Thank you good sir this came in handy
Bought my unit March this year. I don’t use it as humidifier as yet; I just use as air purifier. Instructions state if humidifier is not used for long periods then do a deep clean. How long is a long period? Also how do I select a manual deep clean if machine doesn’t notify me ? Any suggestions please?
Hi there. So we can give you the most accurate information, can you please confirm what country you are located in?
@@dyson U.K.
@@dyson it is the dyson humidifier + cool autoreact model
@@dyson I am in U.K. AND IT IS THE dyson Purifyer Humidifier + cool auto react model
Hi there, thanks for getting in touch with us.
Our Dyson Humidify + Cool™ is the autoreact model. We do however, have models that can connect via Wi-Fi.
Please follow the link below to view our different models:
ms.spr.ly/6051bstfc
Hi,, for how long we can keep the filter, in my case I will use the fan like one month a year!
They say 6mo depending on air quality. The app will indicate, but I'd tell you in a decent (not LA) but central loft in the heart of a major metro, I'm a little over 2mo during summer, 4mo in winter buttoned up but still leaks of course.
It's just like my HVAC: It's says 90 days but I replace every 30 as it is clearly dark and contaminated. Really depends how much you care about your home's air quality as all these filters give their efficacy at clean, brand new, not 50% pores filled and decreased efficacy as a result, not to mention wear on the fan/impeller motors generating airflow.
This is different than the pictogramme shown on my model’s water tank...
Can I do deep cleaning without warning of deep cleaning.if i how?
yes, press the cleaning button (above the on/off button) 3 times quickly
@@thomass.586 thank you
Do you need to replace the filters before running the deep clean or keep it all open?
doesnt matter
The cleaning cycle sops after 10 seconds
Спасибо!
도움많이 됐어요.
Is the filter need to be dry after deep cleaning?
Hi Yvonne,
Great question! Actually, the filters for our air purifiers are not designed to be washed. Filters for Dyson Pure Humidify+Cool™ will be outlined in step one, at the beginning of our video. The orange portion shown will actually be the evaporator. Please feel free to learn more directly at Dyson.com. While there, you may also redirect to your own country for more on pricing and availability.
Best wishes.
Dyson is the evaporator need to be dry after deep cleaning?
just follow the directions in the video
@@dyson -- Yeah, she meant the wick, chief
Not the orange wick (not really a filter). The actual two-part filters are not washable/reusable in the sense that it would reduce their efficacy (you could wash them and reuse them but it would need to be FULLY dry, the air filtration might be reduced to as low as 70% since fibers take on different shape and such after being wet, and most importantly it will void your warranty since in theory it could increase the wear on the motor spinning the impeller causing premature wear). Assuming you mean the orange wick which should always stay saturated.
But what if your evaporator won’t come out?
This device keeps stopping during deep cleaning, after 10 seconds.
Following your advice, I reset it. I also let it dry for 24 hours.
Now your colleague is sending this UA-cam video as a solution. That doesn't help at all.
I'm not getting a response by email. The entire internet is full of this problem, but there is no solution.
Hi there Bouke, thank you for reaching out. Kindly send us a private message on any of our social media platforms in order for us to look into this for you.
@@dyson Done, on twitter.
How often does this deep clean have to happen?
Usually once a month.
Where can you get the citric acid to clean the filter?
pretty much any grocery store do remember it can go by many names so do research before you go.
It came with it but you can get more at amazon
why it is so expensive...
Can I use white vinegar instead?
We would not advise to use any other cleaning products.
I would suggest following the directions
Not worth buying when is time to clean deep cycle your clock always stops,is a headache!!!900$ not worth the price!!!
Take out the lid/pump. There is a small notch to remove the screen, clean the screen well, there is also a plunger of some sort that comes out. Rise that all really well. Clean the screen. Make sure the top of the lid/tank is 100% dry. Like really really dry. Unplug the machine and restart the deep clean cycle. Eventually worked for me with some bumbling.
I am using PH04, in the beginning I will give it five stars. However after my children have clicked these deep-clean button several times. The problem is that I cannot cancel the function with five- second pressing the button as description. I have to say this deep-clean function sucks 👎
And why design and put the so important and serious button here?!
Please contact the support team for assistance with your PH04. Have your serial number available when you reach out. We are keen to assist.
very nice！
Je vous souhaite une bonne vacances l
This machine will never achieve 70% humidity whereas the Dyson Am10 can. Why? I have no idea
My cleaner button does not work
Hi Svetlana, we would like to assist you with your machine. Please feel free to reach out to us via Facebook or Twitter. Alternatively you can go on the Dyson website for your country and find our contact details there.
@@dyson
Everything is ok.Thank you
stupid orange piece always gives me a hard time when putting it back in 😡😡😡
Mine stops every 10 seconds. This product is crap
I have the same problem, countdown stops after 10 seconds. Cant use the humidify function! I have to send it in for repair...
Orange Hepa filter cost a whopping $100 excluding taxes!!! Needs to be changed every 6 to 12 months maximum Lol...
My screen doesn't give a prompt...is it because that it's not yet the time? (The app shows it remains still 500hours for next clean)
Is a cryptomic filter is replaceable
Hi there, yes the Cryptomic filters are replaceable, we've linked a video here to show you how to do this 👉 ua-cam.com/video/1GZBRwdGDhw/v-deo.html
No like a cryptomic filter like destroy formaldehyde are they replaceable
Yes, our Cryptomic filters that destroy formaldehyde are replaceable.
You can purchase these filters either through one of our advisors or on our website. If you let us know the country you live in we can help you further.
Was it the filters or the fan that you were interested in?