The stores will just jack up the prices to offset the discount. Rather than deal with self check-out, I've just resorted to using curbside pickup for my orders. So instead of paying their workers to check me out, they now have to pay them to go around the store and do my shopping for me. :)
Should I get a discount for taking the products off the shelf and putting them in my cart. A lot of stores have online ordering with in store pickup. Perhaps they can pay me the hourly wage those people get.
If this were to be implemented, the stores would say it's a discount at self-checkout, but in reality it would be implemented as a surcharge for using the full-service checkout.
I agree 100%. Also, the customer can now be blamed for "killing the cashier" (for not wanting to be billed the higher price). Is it poorly thought out legislation, or maybe written by intelligent stakeholders?
The difference between pumping gas and checking your own items at a store is, you are scanning multiple items with individial prices, some being very expensive. At a gas pump you're just holding the nozzle as it fills the tank.
One thing that I think needs to be mentioned is that in many cases, stores are now pressing charges for theft when the self checkouts have technical errors.
@@mumrah73 Walmart has deep pockets. You shouldn't have any problem finding a lawyer to take your case on contingency. Personally, I would love the opportunity to sue Walmart for 100s or thousands of dollars if not millions.
My pet peeve is when I have to use the self-checkout because the store doesn't have enough open registers. Then, as I walk out, they want to check my receipt. Like, dude, if you don't trust me to use the self-checkout, then open more registers! It's not like I wanted to use the damn thing.
haha, are you sure you just didn't pick the banana picture instead of the raspberry one? Big price difference there ya know.. fruits and vegetables you just pick a picture and send it down the line -
@@johndorian4078 lol yeah they did all the while eyeing you up and down and what you're buying. Some stores where I live started scanning your drivers license to purchase alcohol. Who knows what they're doing with that information. I refuse and go to another store
@@johndorian4078Unless it is a club based store where I have agreed in advance that I will have my receipt checked as I leave, I will not allow them to check my receipt. They can, “sir, I need to check your receipt” all they want, they will be saying it to my back as I continue walking out.
You do realize that had you gone through a normal lane, they would have still asked for a receipt right? Happens all the time where i live. Has happened to me at large and small chains alike... Maybe the stores by you are different.
Two problems with this brilliant idea. First, people will start using the self-checks to just get that discount. Second, the stores will just raise prices to make-up for that 10%. As for your bag issues, look down the edge of the bag. One side or the other will have an off-set fold (not really sure what to call it) that will allow you to pull the bag open easily. Most cashiers have no idea that the bags are made that way much less the common shopper.
I agree. I think they’ll just raise their prices 10 percent to make up for the discount. The biggest issue is you need employees for curbside orders and service and now grocery delivery and they need to save on labor wherever possible because the margins aren’t great in any retail, especially groceries
@@russellseilhamer4552 Walmart is far from just a grocery store and I think their margins are just fine. Walmart in 2023 was the largest U.S. company by revenue at $638.78 billion (larger than Amazon). Even grocery chains like Kroger do well because they diversify into other areas (i.e. jewelry stores, manufacturing plants, pharmacies and medical clinics); they were 25th largest company in 2023 with 147.8 billion in revenue. They don't need economic sympathy, they know how to exploit their customers and workers just fine.
@@russellseilhamer4552 the margins might be better if the do-nothing executives and middle-men weren't sucking up all the profits. We've built an unsustainable economy thanks mainly to unjustifiable executive compensation.
I remember wishing stores would let me check out my own groceries LONG before they started doing it. Mainly because too many times, the cashiers get chatty and lines move slowly. Sure enough - when there's nobody there, customers are generally faster getting out the door. And when you have 8 registers with one line, it moves pretty fast.
Eclectic: Sadly, preventing theft risk was why they probably didn't want to allow any self check out. Technology really changes the profit math for many things.
Biggest problem I had with cashiers was the woman ahead of me buying groceries for the entire Mormon Tabarnacle Choir who wants to pay by check but doesnt even lift a finger to get the checkbook out of the bottom of her purse/duffle bag/TARDIS until the cashier gives her the total, then has to caligraphy the entire check and reconcile her last month's statement while we all get to watch.
This has made me stop going to Physical Walmarts all together. I either order online or buy from Publix or Target who don't do this nonsense. When I do go to Walmart and they ask for my receipt I just ignore them and walk past but that doesn't mean the dirty feeling of someone thinking I'm stealing goes away
It's nothing personal. Even in my rural areas thieves are getting more and more brazen, kicking in the glass doors to phone lock ups and even coming in with a crow bar in the middle of the day to pry open the locked drawers behind the counter. A kid last week was busted trying to stuff a machete down his pants and his friend had a fake gun on him.
I've been to stores (Walmart, local grocery, ect.) where there were only self check-out lanes open during the middle of the afternoon. One time I called my niece who happens to work as a cashier at the local Walmart and asked her why she wasn't at work. She told me that there was no available hours for that day as they "had enough staff" for the day. I told her that was odd because there was not one "manned" register open and the only available registers were the self check-out.
I hate this. They need to have both. The Whole foods I work in says it's for less than 10 items & works prefectly while still having registers for the bigger amounts
@@jhoughjr1 really? I'd go after work right when the store opened and I'd be scanning and bagging a full cart while people who came in an hour later and got 1 item got to have the cashier ring it up. I did this for 2 years until they finally had a cashier available when they opened. I did this after a back breaking 12 hour shift, and I got no discount while the store saved an hours worth of pay every morning.
I detest "self-checkout". I remember when they first came out, my opinion was, "I'm not using that nonsense, unless they give me a discount." And, for the most part, I've held to it. Walmart, sometimes, closes their real checkout lines, leaving no other option but the self checkout. So, I get the attendant to do the work. If the attendant won't do it, I'll simply abandon my cart. If Walmart won't pay someone to ring me up, they can pay someone to put everything in the cart back on the shelf. Part of the wholesale to retail markup is to cover the cost of paying people to ring up and bag the purchases. If they are not providing that service to me, then they are stealing from me. Self checkout kiosks are there to piss on your leg, while telling you that it's raining. Aside from that, human to human contact is fading. That's definitely not a good thing. These self-checkouts serve to further degrade the human to human contact in which we participate. So I loathe those machines for that reason, as well. All this being said, I'm not sure that I support this Rhode Island legislation. Government Bureaucracies are already too deep in private business, and have been for over a hundred years, at this point. Besides, if this passes, all the stores will just raise prices, anyway. They're going to make that money back, somehow. And, then piss will be running down your leg, again, as some smiling face assures you that it's raining.
THEN WAIT IN THE LONG LINES BEHIND EVERY ONE ELSE WITH A FULL CART!!! NO ONE IS FORCING YOU TO USE SELF CHECKOUT. AS A MATTER OF FACT, IT IS BETTER FOR YOU TO GO TO THE LINE BECAUSE YOU ARE THE ONE MOST LIKELY TO NEED HELP OVER THERE! AND I HATE HATE HATE IDIOTS WHO WANT TO HAVE CONVERSATIONS WITH THE CLERK WHILE I AM WAITING IN THE LONG LINE--THAT IS WHY I USE THE SELF CHECKOUT!
I prefer self check out. The cashier is always accurate. When I have someone else do it, I get nothing but dirty looks. We've had check out people turn our bags away from our side and not handing us those bags. We get home and discover items are missing.
As a consumer, a mandated discount sounds like a great idea. I don't mind using self checkout for 1 or 2 items, but a few times I've been double charged for items and had to wait for a cashier to fix the mistake which defeats the purpose.
I'm a 76 year old retiree with tons of time on my hands. I love to play the grocery store games. At our local (very busy) market where there are no (GASP!) self checkouts, they will not bag your items. You must do it yourself. I actually have no issue with the bagging. In fact, I prefer it because I can load my bags so they aren't too heavy, too full or with cans on top of delicate items. Where I do have an issue is when they push everything through and you have like three items bagged with 20 still on the counter and you've swiped your card, they start pushing the next customers goods through. That REALLY used to perturb me. Then, I started bagging my goods slower than a dying snail before swiping my card. Now I mix it up. I will do the slow or I will start placing the next customers goods in my bag or I will stop bagging my goods each time they scan the next customers item and push it near mine and pick up that item and place it somewhere else out of the way of my goods. I expect a time will come when they ban me from the market but I will enjoy it while I can. Also, if it is a 30 self-checkout store with one or two manned checkouts lined around the entire store perimeter, I will require the checkout attendants assistance on at least 7 out of 10 items. I'm beginning to suspect my wife may be right when she says I'm an asshole.
I stopped into a Little Rock home improvement store to pick up a couple of items for a project and noticed that all the check out lanes were closed forcing me to the self check area. There were 4 employees standing there talking and watching customers wait in line for the self checkout registers. As I waited I told them that they had the best job in the world - getting paid good money to watch their customers work. They laughed and said I was right. In this case their was no savings for either the cusomer or the store.
I work at Walmart as a cashier (not a self checkout attendant). I can tell you to an absolute certainty that if that passes, every Walmart in that state will raise prices to cover costs. Every penny of cost will be passed on to customers.
Or they will not have self-checkout, to not need the increased cost, to get the clients from the shops which do provide self-checkout. The legislation should also include that the shops are not allowed to offer a non-self-checkout discount, which to bring the prices lower only for those who use the manned checkout.
I only use self-check out. I do not like making small talk with the cashier. I just want to get in and get out without having to make contact with anyone. The other issue is, at least in my state, the people who use WIC checks and food stamps have to go through a checkout with a live person. This makes their checkout process so much longer.
This just seems like a poorly drafted bill. I like it in principle, but government shouldn't be mandating number of machines, and a 10% discount seems high. Seems like it was written by a consumer activist and not someone with an eye for redress of an imbalance
Seems more like a culture problem than a checkout problem. Here in Europe I can go through the checkout line without any chitchat. I say hello and goodbye and that’s it.
the grocery/retail self checkout is definitely a way for businesses to reduce labor costs. Also, nothing more frustrating when you walk into a store, there are 15-20 regular checkout lanes with all but 2 lanes closed and the self checkout line is 15 people long. I am all for the discount!
You may rethink that if cash is totally eliminated and Central Bank Digital Currencies (CBDCs) become the exclusive medium of exchange. Remember, it is Agustin Carstens who, at the 2019 Economic Symposium held, annually, in Jackson Hole, Wyoming that officially announced "Going Direct" which was the public announcement about implementing CBDCs globally. Carstens (a Mexican national and current Managing Director of the Bank for International Settlements, commonly referred to as the B.I.S.), at that Symposium stated, "Right now if somebody spends $100.00 (paper) cash we have no way of knowing what that $100.00 was spent on. With CBDCs we will have full knowledge and control of where that $100.00 is used and, we will have complete authority to enforce that control." Be careful what you wish for. As Catherine Austin Fitts (The SOLARI Report), among several others, has rightly stated, most people are unknowingly and unwittingly aiding in the construction of their own prison. PEACE and be well.
My local big box does this. 10 self checkouts at each entrance, with like 2-3 employees at each entrance. Meanwhile only 2 regular registers are open with lines (and those cashiers are slower then I am). Essentially it is all self checkout. Yet we take the risk of arrest for a mistake, still get stuck waiting for verification if buying alcohol, spray paint, etc. The cost and risk is given to us, while the store gets the profits. Unfortunately they are the only game in town.
Knowing how these stores think, I'd be afraid that the retail industry will flip this bill upside-down: adding a fee for the people who use a real cashier!
@@rcud1 Nah. That cost is supposed to be built in. It's the cost of doing business. If someone is willing to do the work themselves, then you 'pay' them with a discount, not charge more for a store to do it's own job. Should you pay more to have it on the shelf vs them just letting you in the receiving area to pull it out of the box yourself?
Where I live in NB, Canada the One city I go to I notice in the stores I go to the self checkout is virtually empty any time I go there. There are long lines for the regular check out and people are willing to wait. At the Walmart they will often have to open more cashiers to accommodate the lines because no one will go to the self checkout. Sure you see the odd person but they started with a few, expanding it and then realized that people still wouldn’t use them. Early on when they first came in a self checkout cattle hearder was trying to push for people to use them and being quite insistent. I told them I didn’t work for them and if the lines were too long they needed to get another cashier or two out for the rush. She insisted they didn’t have any. I said then tell the manager to do it because none of us work for you and you can’t make us do it. They got uptight as the lines got longer and they started opening cashier lines. I have a feeling this happened regularly in this area because I don’t really see too many people using them still. I know I would still go to the cashier because people need jobs and the benefits that come with having a job.
My other current pet peeve is that in Maine they no longer give out disposable shopping bags. You have to bring in your own shopping bags, or pay a nickel each for paper bags. All very well for the environment, but I often forget to bring reusable bags in from the car. I just tell the bagger to just throw the stuff back in the cart and I’ll put it in bags myself when I get out to the car. If I’m just getting a couple of things, I might just use my own bag in the store to collect them and skip using a cart totally…
This seems like something big chains would love because they could just jack up prices %10 and push the self checkout thing even harder. Seems like a great addition to "Great Moments in Unintended Consequences", as if either side wins they will get the opposite effect as to what they want.
Also a lot of people would use the self-checkout option to save a buck or two (even if lanes are capped and there are huge queues), which means less cashier jobs.
@@andreyturkin I would totally pay for a ps5 in sled checkout just to get $50 off for no reason other than I scanned it myself. 😂😂😂 of course I could see retail outlets trying to nix that but I have all day to argue.
Fine, then I'll shop at mom and pop stores and only frequent chains to abandon carts full of merch. If enough people start abandoning merch, costing the store a hefty percentage of their margins to restock it, they'll soon get the message. You are not powerless.
What will inevitably happen is, once prices in the store are adjusted, people will actually be paying extra to use a live cashier register, even though it says you're getting a discount at self checkout.
@@pistolwhipped7714 People will have a job either way. Stores are not firing cashiers whenever they install self-checks. They are using those payroll hours instead to stock shelves and help customers.
It’s a rare moment, but I’ve got to differ with you on your preference to use “full service” checkout. I’m a “value” (read cheap and also impatient) shopper who does most shopping at Walmart. I’d pay more to not have to wait in a checkout line with a poorly motivated cashier. Even when the self checkout line is 20+ customers deep, it is almost always faster than the shorter slow service lines. As far as government dictates to a business, keep the government out of it. Let the free market prove what the market will bear. Love your channel! Thank you.
People had the same complaints a hundred years ago when grocery stores started making customers take the boxes and cans off the shelves themselves, and push the load around the store in a cart.
I wouldn't mind a discount for scanning my own items in the checkout line, but you and I both know that if they are forced to give us a discount for self checkout then they'll just cover the cost by raising their prices.
And when another pandemic happens and its required that people social distance should people still get a discount for checking their own groceries out. States wanted to ban plastic bags until they read studies done years earlier that said that reusable bags were unsanitary then the bans were temporarily stopped. This is a stupid law. Google, yahoo and all the other email providers should be fined for reducing how much mail is sent through the post office. How many jobs have been lost because of email. Farms should stop being so efficient. Efficiency means fewer people are working. All businesses should stop being efficient. And why not just fine stores based on how long customers have to wait to go through checkout. If you cared about people getting paid then you would make sure there are jobs or you would support universal basic income. It shouldnt matter if theyre only working 5 minutes of an 8 hr shift. Think about how long it would take for a car to be repaired if everything wasnt efficient. You have one person per tire, etc. Dont complain about things taking longer if you also want people getting paid and dont complain about there not being jobs if you want things to be more efficient. No one forced people to have kids. Why should businesses be punished for your decisions. And like someone said having more employees means higher costs. Some people just will never be happy. And youre already being paid for going through self checkout. You could wait 20+ minutes in line for a person or you could go through self checkout in 5 minutes. A lot of people dont want to waste their time in line the same is true for online shopping too. Or maybe youre embarrassed about buying sex lubricant and dont want the person at checkout knowing you buy it. The law will probably be passed because people are idiots. And be prepared to wait in lines again. If its 10% per customer and one self checkout takes 10 minutes per customer thats 6 customers per hour. If each customer spends $100 then 10% of that would be $10 or $60/hr per self checkout and many stores have 4-6 so thats $240-$360/hr. Minimum wage is $10-$20. Stop complaining. You get what you ask for. If jobs mattered then public transport should be illegal. Think of all the cars that arent on the road because of people using public transport. Think about all the jobs there could have been so that everyone had their own car. People should be required to buy new cars more often because jobs matter. Think about all the roads that would be built for all the cars and all the mechanics needed. And "A 2016 study found that retailers with self-checkout lanes and apps had a loss rate of about 4%, more than double the industry average, according to The New York Times." "Meanwhile, self-checkouts have become a prime target for fraudsters, who use a variety of tactics to beat anti-theft measures. Weight sensors can be defeated by ringing up expensive items - like king crab legs - as cheap items like apples. James, the cashier in Washington, says he saw a customer trying to buy a $1,600 grill for $5 by hiding one item inside another and switching the barcodes." So the losses that come with having self checkout might be the same as if stores hired people. The customers are the ones who benefit from self checkout more because theyre not having to wait in line as long.
@@VideoArchiveGuy over 8 percent inflation and every company making record profits, I'm pretty sure they could make them lower if they felt like it lmaoooooo. Don't simp for corporations, they don't and will never work in your best interests
As an avid DIYer I enjoy self checkout. Most of the time there is a machine open. Not sure how people miss items. They are moved from one side across the scanner to the other side. I always wait till the item is displayed on the screen. The only time I had a problem with a machine was after scanning a soda bottle. I set it on the shelf that has a weight sensor in it and the machine voice said take it off, put it on, take it off, put it on, take it off. They had to restore it and then it was fine. That was the early days. The first time I encountered self scan was when I was visiting Denver and used it at King Soopers. Later, it showed up in my community, as did other stores where I had shopped out of state. I also pumped gas for a while.
Saw the title and yes, I agree!! Im not a cashier, I never learned a register but yet the Walmart near me are having people arrested if they make an error. Its difficult, you have a grocery cart full of groceries, they give you a whole 2 square feet to ring and bag your items but if you have more than 2 bags and still have half a cart of groceries to still ring up, where do I put the filled bags? On the floor? What makes it more confusing is we have to bring our own bags, they haven't supplied bags since last May. So now we have a cart, full of groceries, empty nylon or canvas bags and 2 square feet to do everything in. Its not enough room!! They put in all self checkouts and sky rocketed all their prices!! I'm disabled and find lifting bags in a small area painful, I'd prefer a cashier, but can't stand in line for 3 hours, I just can't.
You shouldn't have to deal with that! I hope you can find a better place to shop. I gave up shopping there after a Walmart called the police on a woman with dementia who had just forgotten to pay (and she did offer to pay afterwards). I like some of Walmart's brands, but they demand money from customers they accuse of shoplifting. It's just too scary to shop at a store which wants its customers to be arrested.
I would rather have some type of consumer protection If I make a mistake while checking out. I heard a story where a woman bought $300 worth of food and missed scanning at item that was $1.99 and was prosecuted for shoplifting.
The discount thing will end up backfiring in only a short time. Retailers will simply raise their base price to accommodate the amount of the discount, so that the "discount" amount, will be what they want and originally charged, and really the "base" price, will just be a huge markup about that price.
No, but potentially the company would be liable. I doubt anybody would bother with such a suit unless it turned gangrenous or the bags were somehow contaminated.
@@jhoughjr1 I disagree, I regularly get cuts to the point of bleeding from various paper products at work. I pretty much just have to point to the box that cut me and my coworkers don't bother to ask follow up questions as to how I cut myself without any cutting objects around me as it happes to them to. It's particularly bad for departments that work in the freezers and refrigerators as the skin gets dry and more prone to cuts from paper. Not to mention the various rolls from printouts that are probably even sharper than standard paper is.
I normally am the old man saying “ get off my lawn,” but self check outs are something I honestly am more new age about. For example in Meijer here in NW ohio, you can scan as you go putting it in the cart. I was skeptical at first, but find that it is actually faster and more efficient for me. In addition our closest Kroger went from 6 traditional self check outs on each side to 3 and then a couple of modified self check out lanes which as your checking out now have a conveyor belt that moves your stuff down so your not bagging as you go. It’s incredibly inefficient and has slowed down the whole thing to being slower than the regular check out lines as well. I look forward to when the stores i here about overseas or in Vegas move Midwest. The ones where you just pull it out of a cooler and walk out be a the store charges you as you walk out the door.
Another consideration: I’m in fear of being arrested for accidentally not scanning an item. There should be some legislation to limit this risk for the consumer. I don’t know how you balance it against the real thieves, but there should be some language that would accommodate that.
Don't they have a bunch of cameras watching every move you make? They can determine if there was a mistake versus theft. I've never been concerned about the whole thing.
I don't know how it works in your area, but here each self checkout has a monitor, so you can see what you scanned, the amount, and running total. You would have to be legally blind to be unaware you had not scanned an item.
Walmart collects about 2.3 billion in the US alone due to civil demand letters. They have even issued civil demands to people taking antibacterial cart wipes and putting unused wipes in their purse
@@pearl7477 as a self checkout attendant, I often have to approach customers when their register locked up and they keep scanning items. and when I tell them those items didn't add on because of the error message, they often look dumbfounded as they say "it beeped." yeah, it beeped then proceeded to tell them to stand by because help was on its way, which is a very different beep from when it tells them the price and tells them to place it in the bagging area. functional eyes and ears don't help when people shut their brains off
I've been stopped leaving BJ's, because the woman working the register forgot/failed to scan something, not the other way around. I then had to go back in line to get it done.
I recently saw a video on either YT or FB that showed the price difference at Walmart from early 2020 to early 2023 is 50% on several items. This was characterized as price gouging rather than inflation by most commenters. Now you know why the cost of food isn't considered when the government determines inflation rates. Btw, I paid $10 to get 5 good shopping bags several years ago. They hold a lot and have held up rather well, and I can fit 2 of them in my cargo pants pocket with a little effort.
I get 100% of my food free at the food pantries here in Mendocino County, Northern California. Zero issues…( other than $5 gallon gas and grossly overpriced housing and homeless and extreme saturation with Mexican’s flooding in daily )…this next presidential election will be a game changer here in the USA. I’m a retired USMC staff officer of 31 years… I donate my time to the homeless shelters and food pantries..I do what I can….I hope Victor Davis Hanson is incorrect….Major General Bryan Maxwell. USMC. ( Retired )…🇺🇸🇺🇸🇺🇸
A Walmart basket full of groceries. Grand total: $250. Self checkout discount: 25 bucks! For 10-15 minutes work that's some good pay. I am in total support of this becoming law!
You wouldn't save anything because the store would raise it's prices up to where you are paying $277.78, then add in the extra sales tax.... you really need to think things through.
If this passes the discount would likely equal the cost of the employee wages times the time it took you to do self checkout. You would have to take an hour to checkout to make minimum wage.
I lived in northern Ontario for a few years in the late 80s early 90s. Worked for a short time pumping gas in a full service station. On average our gas at that time was about a nickel more per liter than a self serve station. And at that time people had no issue paying the extra so they didn't have to get out and pump their own. With the rising cost of groceries I can see how more people would want a discount for using the self checkout. I personally prefer having a cashier. But would be more respective to using self checkout if I get a discount.
I've left stores a couple times when no regular checkouts were open. Threw items I wanted to buy on a rack at counter and left a cart full of groceries. I totally agree with this.
RE:Matthew Holzinger. I do that too. Figure it costs them way more money to restock all those items in my cart, than if they would have paid a cashier.
I do most of my shopping once a month so my cart is usually rounded over, its then that I will go to an employee and request a live person check me out, if they refuse i ask for a manager. The response i usually get from a manager is they dont have anyone available. I say well i guess your gonna find someone to ring it up or find someone to put it back. The choice is yours. They Ring It up.
I owned had 2 retail stores in my life. The #1 reason you have a store is TO TAKE PEOPLES MONEY. No one should ever wait. I doin't care if the owner and manager have to ring you up. TAKE THEIR MONEY!
I was recently in a Walmart on a Sat afternoon, they only had 2 cashiers working but had 10 self checkouts running. Lines at cashiers got long but not much longer then SC lanes
I used the self checkout right next to the exit literally 10 feet from the door. I hade assistance from two different employees for age verification and to retrieve cigarettes. The store was practically empty and the exit greeter still asked to see my receipt after she watched me pay for everything. I can see why they don’t want these people running a register.
Except those people aren't asking to see your receipt because they don't trust you they're asking to see your receipt because Walmart is literally paying them to do that. Even if that person watched you pay.
I have this argument with them every time. "If you're gonna make me do it myself, you don't get to check my work. If you don't trust me, get your ass to a checkout and do it for me." I've told managers to f*ck off, refusing to let anyone check my receipt, and they have yet to ban me from the store. It's funny. They wonder why Amazon is kicking their ass... at least when I order from Amazon, I get my shit without a fight, packaged and delivered with no hassle.
@@RetroMaticGamer Go to Walmart because they have had what you are looking for. Nope not this week maybe later. Go to Amazon and order exactly what you want and it is there the next day and cheaper than Walmart. As to Self checkout? I despise them. Most of them are a tiny little shelf on one side and a tiny bag area on the other. I have a cart load of groceries. I cannot empty my cart to this shelf, and I cannot put my bags in the cart till it the cart is empty. AND I cannot put the bags on the floor while I check out! I have more counter space seeing a cashier at a convenience store where I am buying five items.
Our 'service-oriented' economy uses customer time as a free resource to save money more and more. A phone call to a bank or customer service forces you to spend time going through voice menu where, no surprise, the option to talk to a human being is always the last one. It's time to consider our time and effort as a part of the price we are paying for goods and service. It's, I believe, a pretty good lawyer's problem to address.
Self checkouts are almost always quicker. I love roughly the same distance from two Walmarts and deliberately went to the one that first installed self checkouts as it saved me time. Now that both Walmarts have self checkouts I am glad for the time savings relative to getting stuck behind the rong person in line.
the timing of this video is unbelievable. I was just in a food lion, waiting in line for the cashier, when an attendant told me self checkout was open. I literally asked if I got a discount for doing their job for them...she said no...and I stayed in line for the cashier.
Up where I live it’s not a problem there is always checker available. But on a resent trip to the lower 48 sometimes at Walmartthere we’re only self serves so I pushed my card off to the side and started to walk out the checker ask what was wrong and I said I don’t work here! She said she would do it for me. As she did we talked and I said I’m doing it for you she agreed and after tanked me.
There is a benefit to the consumer using self-checkouts, one which I enjoy. I don't have to talk to someone or even interact with someone. Some days I use self-checkouts, some days i do not. But when I'm not in the mood, self-checkouts provide me a great benefit, that of nearly no interaction - and to me, on those days, that is a very valuable service i receive.
Totally agree! I always use self-checkout when available. You've made a great point ... I think self-checkouts serves well for certain [introvert] personalities or at certain times.
Its all fun and games until not only did their forcing you into self-checkout NOT result in you being left alone, it resulted in you talking to employees, talking to police, talking to district attorneys, talking to bail bondsman, talking to a lawyer, talking to court staff about walmart dropping their shoplifting case against you, the nak teller about where that money you had went until they remind you of the bail, the lawyer, etc.
I agree. When the self-serve gas stations came on line, the same issue as the self-serve in the grocery stores raised eyebrows. I also pumped gas early in my life, and now, the memes suggest that Wal-Mart should invite their customers to their annual Christmas party. I would suggest a bit more reasonable rate of 1 or 2 percent discount on the entire sale of items - no matter how many are putchased.
If it takes 10 minutes for every customer to go through and each spends $100 then 2% would be $12 if there are 6 registers which seems more reasonable and people are being paid in the convenience of not having to wait in line so 1% sounds more reasonable compared to 2 or 10. But this doesnt include the issue of people stealing when using self checkout so the cost of self checkout might balance with paying people. The only benefit would be having fewer people you need to schedule to work the registers and having to wait less in line. Because of the losses I dont think there should be a discount for going through self checkout. You can make some stuff harder to buy but how would you make theft harder to do with self checkout.
You know what will happen though, they will increase the cost of everything by 1-2 percent.......and all you're doing is raising the price for the people who want to goto cashiers :)
There is a chain here in Upstate NY, that is based in PA that is still full-serve (gas and windshield)... Kwik Fill. It is often the cheaper or the same price as all the nearby self-serves.
When I got gas in New Jersey (where it was full serve by law), I’d always try to get out before the attendant, because they’d always top off the tank to round it to the next dollar. When I’d point out that they could be damaging my car, and that all manufacturers say not to top off, they’d respond that the customers usually want their sale as a round dollar number. So if I didn’t beat the attendant to the pump, I would have to specifically tell them to NOT top off, and just stop when the pump stops.
My problem with self checkout lines is that the stores under man their cashier checkout lines. With two bad shoulders I find it difficult and at times painful to do the scanning myself. For large and bulky items you can forget it because my shoulders don't function that way any more. So for me under manned cashier checkout lines adds to delays and frustration with the store.
They don't have enough staff at the self check either. There's one person and they're running back and forth across the store doing 5 jobs, while 3 people are waiting for them to fix their register
We cant make your shoulder whole again. So stand in line at the full service line, at least you usually still have that option. Often stores will push your cart to our car and load the groceries for you if you are frail, injured, elderly. Also customers often help people. I have gotten items down off the top shelf for elderly folks that can not reach up high. Dont worry, be happy, folks are usually very nice to the frail, injured, elderly. cheer up! Be a half full person, not a half empty person.
The more business classes I take, the greater my perspective on this becomes. This is what’s actually going to happen: Prices will be raised by 10% for full service checkout.
Right now there's no price difference between self-checkout and regular checkout. There's only a cost difference to the business, they don't have to pay as many workers. I've loathed self-checkout from day one and only use when I have no other choice. Whether you surcharge one or discount the other something needs to be done.
About 50% of my grocery shopping is at a mom n pop store 'chain'. They only have two stores. They only have 3 check out lanes including the customer service counter.
Steve, come to Grand Rapids!!! West Side Full-Service Station on Leonard NW, Next to Sandy’s Donuts. And at the Grocery Store, Meijer, they offer Paper Bags, and they are at the self-checkout, no problem opening those!
I was recently in a CVS store and needed to check out with a product that cost $1.98. I prefer to handle expenses like this with cash. I noticed that the cashier was spending her time stocking shelves, and when I went to speak with her asking her to check out my product she told me I would HAVE to use the self checkout system which was located near the cashier's station. It was not a simple device to use and took me at least 4 times the amount of time that the cashier would have taken. I'm now a Walgreens customer.
If they want to save cashiers' jobs then this is the worst thing they could do. Even if it was only a 5% discount you can bet that almost everyone would choose to self-scan. The grocery store I normally go to doesn't allow you to use the self check-out if you have more than 14 items and that seems to work fairly well. For large volumes of goods a professional is definitely faster than you are but giving the people with only a few items the option to skip the queues if a handy convenience.
Pulling shop bags is beyond what you said ! For me , I work for a Grocery store chain, bagging is Not for the faint of heart! Worse it really is a Dead end job! Done it last 5 years for 2 different chains! Only reason at Present 1 they pay better! Try to bag 6 & 700.00 orders ! Done it more than once preshift ! Things not all customers really see and not know! For an example: store I at now add more self check outs! 2 areNot the turn table of shopping bags! Both are like regular check outs only customer scans & bags! They find out it Not as easy as it looks ! Basically you have to work patterns to bag Properly ! rudely , you find out cannot get in & out of the store any faster than going to regular check! Very sadly today Society is geared toward corporations making big money! Ps , we suppose to all so help people useing that self check out lane/lanes! Besides bagging for the cashier!
I use self checkout at grocery stores because I can count on the groceries being packed correctly since I'm doing the packing! I always bring in and use reusable bags. Checkout systems have become better over the years. When they first came out they were an absolute abomination, but now they are pretty reliable as long as they are maintained. Jeepers! Steve, learn how to open a plastic bag! 🤣🤣🤣
You missed the point. They still got you to work for free. Next they're gonna have you unpack it from the box from storage in the back of the warehouse
@@gabrielgalaxygh No, I didn't miss the point. I'm glad there is self checkout. That equipment is costly and requires a lot of support plus a person to supervise and help customers. It's a solution for stores, not customers. There's a reason why so few staffed checkouts are open. Nobody wants to work for little over minimum wage and there is a constant churn of employees at almost all the grocery stores. Those self checkouts work day and night. Bring'em on! 😁😁
@@gregorylewis8471 the reason why so few staffed checkouts are open is because the store is too cheap to hire a human. It's ridiculous to blame it on the worker the way you have in your comment, somebody has been drinking the "worker shortage" kool-aid, not realizing that it's really a gainful employment shortage being caused by the refusal of employers to respond to the labor market and raise wages. Some people don't like being watched by three separate facial recognition cameras every single time we buy groceries. I'll always take a human cashier over that ridiculous invasion of privacy, thanks.
@@gabrielgalaxygh I wouldn't consider hauling my groceries home from the store work that the vendor should be doing. I want to take care of my stuff myself. Yes you could argue that it's 'the job for the store' to read the little barcodes off the things you want to buy, but is that a worthy job actually if you think about it? You already have to pick the stuff out of your cart onto the desk, and back into your bags at the cashiers. It's really no more work for you to scan them while you're doing that. And I suspect in the future we'll have even better systems.
At my Walmart, the number of employees milling about to monitor and assist in the self-checkout area is generally about equal to the number of traditional cashiers they used to have on duty, sometimes slightly more. At this particular store, I don't really see much in the way of labor savings, and generally faster checkout for the customer, since say five employees are monitoring say 20 people checking out simultaneously, vs those same five employees checking out five people simultaneously.
They save by not paying them the cashier wage, just the regular "stocker" wage, so they are just making minimum wage, and the second there is no people in the self checkout they are now off the clock, but have to be ready to work with 5 minutes notice.
@SeanBZA they are regular cashiers as well. They arent just hired for just running the self checkouts. Also the stockers at least for my store is 2 dollars higher than cashiers. Also walmarts don't pay minimum wage anymore. Base pay for the store is 14. And that changes based on area. The steelyard store in Ohio, base pay starts at 21 because it's so dangerous working at that store.
I think they are investing man hours now in helping customers getting used to self checkout. Then later they will slowly reduce the staff. Like when you get a new machine it takes more time to learn to use it at first but it saves you time later on.
Really? Around here the self checkouts at every store that I've been to is about 1 cashier for every 4 machines. Which is often times not enough, but a second cashier would still be a reduction in cashiers for the capacity.
My local Walmart has 32 lanes and two areas for self check out which have 6 to 8 check out Register’s. The self checkouts are always open with only one lane out of the 32 if you don’t want self check out, so you really don’t have much choice in which place you need to check out if you’re in slightly a hurry or just don’t wanna wait around.
I'm all about scan and go. I use my phone to scan as I shop then just casually scan a QR code as I walk right out the door. It's the only reason that I switched from Kroger to Walmart for groceries. Love it!
I'm seeing a lot of stories about Walmart banning/charging people for making honest mistakes at self checkout. Worse, video is reviewed months later. People who seem to have items in their cart but don't end up buying them are being charged with theft. You would win with a lawyer, but that is more expensive and time consuming than waiting for a cashier
Items in your cart that you don't end up buying? Oh, you mean _stealing?_ Yeah, and by the way, Walmart has a legion of cameras that track who the regular thieves are. It's not just a one time deal. If you steal (or forget to pay for) things over and over again... eventually, they will get wise.
@@mvpfocus -- Or items you changed your mind about buying, and put back on the shelf at some point as you wondered around. (Hopefully, the correct location, especially if it is a perishable item.)
@@mvpfocus I'm not saying there are no thieves. I'm saying that people who are not intending to steal are picking up charges. As good as the cameras are, the people reviewing them can be and are often wrong. And since it is a month or more later you can't settle it by showing you don't have the item. It's a risk to everyday people now.
Post of that is because they don't give you nearly enough room to work. In a normal checkout lane, there are conveyors and room to lay everything out in other to be scanned and bagged. At the self checkouts there's only room to remove a couple items then put it back in your cart and if you put an item anywhere without scanning and bagging it the machines go haywire. When I have a full cart I often have a hard time keeping the bagged stuff and unscanned stuff apart. At Walmart I've used the wireless scanner to scan everything from in the car first, then pay, then bag after and it's faster but you might miss something or scan it twice.
Some people cause slowdowns in manned lanes as well. One person out of a bay of 16 self checkout machines can't slow you down like one person in a line of one.
on Steve’s comments near the end about scanning not working, remember when stores switched to bar codes for scanning at the register, during that transition it was frequent to have a product not scan because it wasn’t entered or error in doing so. Stores had policies that if it didn’t scan that you got the item free.
For those people who hate self checkouts. Don't yell at cashiers for something they have no control over. I have been yelled out multiple times for us not having more regular registers open. In many cases we don't have enough workers.
that's the thing.. I suspect that the sole reason they hate self-checkouts, at it's root, is they WANT to yell at the cashier. Doesn't matter the reason, they just want to be able to yell at someone, that they feel(wrongly) are somehow beneath them. Now that their entitlement to be bullies is being challenged in this way they want to cry about it.
Excellent idea. If they're going to require us to do all the work, then we shouldn't be paying them to pay their cashiers to require us to do all the work.
I'll almost always choose a self-checkout when presented with either option. I like to bag my things correctly, as an introvert, I like to finish my shopping without making small talk, there could be a case where I don't always want to advertise everything I'm buying - never really happens with me, but I can see someone buying something like condoms or other personal items like that, etc, that some might be embarrassed by. Frankly, I say keep both. Let the customer choose which they want to use. It works right now well enough.
I came here to say I would actually pay extra to use the self checkout, for all the reasons you described. I have all my specialized bags I have collected and I know what goes where. I always wait to go to my local grocery store until I know they will have the self checkout lanes open. Aldi has the third way: checker scans you out and you bag your own.
I agree with all of the above. Another reason for me is that I can easily make sure everything is scanned/entered correctly in the process. Under-paid human cashiers make too many mistakes for my liking, that lead up to incorrect totals and incorrect change and cost me even more time and frustration.
@@bunnystuff23 I agree, self service is quicker, and i dont have to deal with slow cashiers. Grant it i was a cashier in my younger days so it's like 30 seconds for me to ring up all my stuff
Hey Steve. In Israel, the “full” service pumps cost extra for gasoline only. If you have a diesel vehicle, it costs the same. Lots of taxis are diesel here, so sometimes you’ll see them go to the “full” service pumps. Most gas stations will have a free to use air pump somewhere for self service.
The gas station analogy was the one that jumped into my mind when I started reading all these posts, but mostly for a key difference between self service and full service gas stations: When self service gas stations were rolled out, you could see the difference in price between self service and full service. With self-checkout there is no apparent difference except the level of service. I'm not convinced the fixed discount described in the bill is a good idea--many groceries are very low margin items--but it's far from obvious that lower costs to retailers are being passed on as savings to the customer with self-checkout.
There is a couple full serve gas stations near me in Canada - I have to force myself to step back and let them do their job at times. If they are busy though, I just pump it myself (single attendant).
A lot of companies are having to close stores in certain towns/areas, using the self check out machines might make the difference between a store staying at a location or closing its doors to the community,
However, I believe that most of "those areas" suffer from very high "retail losses" (==theft). I do not see how self-checkout in those areas does NOT turn into an invitation for increased levels of retail theft.
Too the 2 above me, he's taking about rural areas that might not have much staffing while also having very low crime rates. I live in one of those areas. Often time 1 or 2 employees in the store I'm thinking of, sometimes their not even at the front but I'm still gonna pay whether their watching or not.
I nearly always use self checkout to avoid lines. One advantage I have found is that it is, for me, easier to detect pricing mistakes (something on sale doesn't code correctly). When you are scanning each item, it seems easier to pay attention, than watching a cashier just scanning everything...
@@321----------------------abcde how do you know they take jobs away? They still use workers to man the self-checkout. At the stores I use, I actually see more employees now that they increased the self-checkouts.
When my local Walmart installed more self checkouts, it actually provided more jobs not less. The store need employees to monitor those self checkouts, because thieves are always around. About one person per every 3 self checkouts This bill was written by people who havw no idea how grocery stores work. Its another example of old, out of touch politicians stepping in where the government has no place
There is a full service gas station near where I live in Altoona PA . Reighards on 6th Avenue in Altoona is full service but also supposedly the oldest gas station in America still standing. It’s been in business since 1909
there are 3 gas stations in the small town where I live (Michigan) that pump the gas for you. Two of them will check your oil and put air in your tires, if you ask. Also, one of them has prices lower than most of the self-serve stations. As for grocery stores, I don't use the self-checkouts. I have walked away from a full cart a number of times if I have to check out myself, especially after working a ten hour shift.
So I guess you really didn't need all those groceries you spent 20 minutes collecting? I mean, good on you for sticking to your principles and all, but the point of going to a grocery store is to buy groceries, not to gossip with the cashier for two minutes. By leaving the food there, now you have to shop all over again at another store that does give you that personal experience; plus, an employee has to restock your abandoned cart of goods.
@@benwagner5089 I am willing to do so, and I have in the past. Frys food employee kept harping on me to go to self checkout. I first politely said no, person tried several more times to get me there, I walked away from the cart and out of the store. Once being asked does not bother me. I am polite, and they keep pushing? I will take my $ elsewhere.
We scan the barcodes with our phone, bag as we walk and scan a barcode at self checkout. It takes longer to stop and scan the screen than it does to shop. I'll take my discount too!
@@12799MaDeuce The lines exist to try to force people to use these technologies. Apart from the last couple years when the pandemic made it harder than normal to hire, there isn't exactly a shortage people willing to do the work if the company is willing to actually pay. Which is the usual hold up, companies that don't want to pay what the labor is worth.
We in the UK have massive self service and often the machines are not up to the job. Currently in my local store it takes an assistant for each (about) six self service tills. The big issue is the weight check EVERYTHING has a recorded weight but in real life the weight variance is more than the till can accept. In store bakery has to be selected from pages of lists and an hour after it's baked it's dried out a bit so doesn't weigh what the machine says.
Seymour Pro: Clearly they need to work on the software or the tolerances or have more parameters (like a bigger tolerance for certain baked goods). If they don't, it's going to annoy the customers, and customers can usually choose to go elsewhere.
In Rhode Island we have to bring our own bags now. They tried years ago to give a discount if you brought your own bags and when they did away with that, people stopped bringing their own bags. So in January they made it mandatory to bring bags or be charged for bags. And believe me, someone somewhere is making $$$ supplying paper bags to the stores. That is the RI way. I did notice the last couple of weeks, the local supermarket has had more manned checkouts open, because people are refusing to use the self checkouts.
self checkouts are usually way faster and there are still a lot of stores that are short staffed. i know my mom took on a part time job at walmart while hoping her other part time job would take her on full time and walmart always wanted her to work more to the point she quit since she was tire of them trying to get here to work more. it was only suppose to be a part time job. as far as plastic bags go at least 75% of stores here have got rid of plastic bags and the material bags while a tiny bit more expensive are fairly easy to open.
It depends on the volume of the store. Walmart when it was new would have 30 registers and routinely have 10 plus staffed. You'd just walk the front of the store and be second or third in line. Our grocery store would have 3-6 cashiers and there was rarely a time I was third in line unless it was the 20 item or less line which was fast. While today I get to the register seemingly fast I need to find each barcode and punch in fruit and vegetable codes. The people whose profession it was are much faster at it and I'd gladly wait for a line than for the attendant to come over because the machines touch pad didn't work. Now I'm in another line, a line of customers who can't operate the grocery machine for various reasons or need to scan a coupon.
I am biased because i was a casher for 15 years, but I love the self checkouts. the more the better. If i am in there and they have 16 self checkouts that means i dont have to wait in line and I am usually faster and ringing my own order than the typical cashier. I can get in and out of a store super fast and that is more important.
I love using self-checkout. All the grocery stores near me have a large self checkout along with 5 or 6 registers. The problem is people who have a cart full of groceries using it and taking 20 minutes.
Stores get enough of our cash and now they want free labor to boot. We should get a discount for self checkout. A local store just added self checkout and refused to ring up my order. I was told that unless buying cigarettes we have to use self checkout. Its ridiculous.. we are replacing jobs with our own free labor.
I agree with the problem with getting those plastic bags to open, but I prefer to use self checkout mainly because the cashiers in most grocery stores are terrible at packing groceries. So inevitably when I get on line for a regular checkout person I spend 10 minutes in the parking lot repacking the bags so when I get home it's easier to put stuff away. My sister used to work as a cashier at her local grocery store and she would have long lines at her register while the other cashiers were usually without customers because she did such a good job sorting and packing people's groceries that they would rather wait for her then deal with the others.
because entitled boomers cant deal with change, they would rather not have to do something a few times a week at most, so a human has to do it 8 hours a day everyday. I had to deliver my own groceries?! quick gubberment gib gibbbs. boomer entitled rahhhhhh! I especially dont need the bullshit small talk of how are you? at all when doing my shopping.
I take my own bags with me to the store ..... some are the same shape and size of the store plastic bags, but made double thickness out of cotton fabric (I made them) and others are sized to accommodate a standard size paper grocery bag (again, I made them and I have a supply of the paper bags I bought years ago) ..... and then, I prefer to bag my items myself to insure the bags are of a weight I can handle with ease ..... hence the reason I jumped at the opportunity to scan and bag my items myself. Nowadays, the only grocery store that my purchase is checked out by a store employee is Sprouts ..... but even at Sprouts I tell'em I have my own bags and I will bag my stuff myself. I don't need, nor do I want someone else handling my food products, packaged or otherwise.
About time. Double charging for bags, they cut down on the clerk registers. We already pay for the bags, it's all added into the groceries. Along with register tape and other such things in the store.
Not all that long ago, it was mandatory full serve at gas stations in New Jersey and Oregon as the last two states in the nation that resisted self-serve. The kick was that the gas sold at full-serve stations in New Jersey was less expensive than the self-serve gas in Pennsylvania right across the river. Oregon has since allowed self-serve. I think New Jersey is still mandatory full serve.
As a programmer, this will be an interesting coding problem. Especially if each state has a different discount. But I have seen more employees at the front of the store at Wal-mart than when it was only a few self check outs. Locally it was about 6 or 8 selfies vs 3 or more cashiers. The major problem I have with selfies, is the check out has limited space to queue my stuff to scan. In fact, if we get more than half a basket/buggy/cart, I get a second buggy and transferred the scanned/check out stuff to the empty buggy. The tech has improved over the decades. It use to be in the early 00s, I had problems with scanners but my wife did not.
The other problem with the self checkouts, is that many places do not provide the scan gun, and make you remove all the items from the cart, and then put it in the very small sapce for items.
I agree! I despise the tiny work area--especially the "staging" area. I also have problems getting the bag "dispenser" to work properly. For a long while I had great difficulty with the scanner locking up MULTIPLE times during one shopping trip. This has been less of t problem since I moved to a new state.
@@JoebDragon Does the discount apply to check out line 1, 2,3, 4, and 9,8,10? You would have add an id code to each check out and hope who ever does maintenance does not swap out the discount scanner for one a living cashier does.
I don't think it's a difficult coding problem myself. I mean, just let it be configurable. Either the manufacturer configures it for the state it's being sold to or the store can configure it.
10% discount is insane. Some products don't even have that much margin on them. 3 to 5% maybe with like a $5 cap on the transaction. This would be especially needed at places like Sam's club where you can literally self check out. A 70 inch tv
Many people don't realize that in a supermarket, at least in produce, a 300% markup from wholesale is required to just break even on it. So, yeah, those margins.
Even $5 on a transaction is high. You figure a cashier can handle at least 5-10 customers per hour and gets paid maybe $15/hr. The savings of self checkout is
I work at a grocery store and that's already an issue, but it's hardly causing any of the chains to go out of business. Depending upon what you're buying, just the credit card charges can wipe out any profit on a small purchase. And that doesn't include the costs of having a checker or self checkout machine. If the amount winds up being too much, what you'll see is them actually hiring an appropriate number of checkers until the operation can be run in a cost effective manner.
In the state of Massachusetts, if a grocery item rings up HIGHER, than the marked, advertised or shelf price, the first one is FREE and the rest are the lowest marked price. This applies to items UNDER $10, if over $10, they must deduct $10 from the lowest price on tag, shelf advertise etc. This was done due to too many retailers not keeping up with pricing and/or doing so as to charge more without your knowledge and it should be EVERYWHERE. (YES, some unscrupulous retailers DO misprice items).
Pricing errors are not attempts to fool consumers.The average grocery store carries 30,000 items and relies on not always reliable employees to hang tags when prices change. Many companies give the customer the item free even when not required by law. Retailers generally put a lot of effort into maintaining the trust of consumers. They odd scofflaws are out there but are a tiny minority.
No one is sayin it is wide spread @@Srode1999 but to assume some don't do this intentionally would be wrong. I have found mis-priced grocery items, brought it to the manager's attention and received the 'free' and 'lowest price' on the 2nd plus. On a return to that store, I have found the item STILL mis-priced. Was this an employee not doing as instructed? Possibly so. The manager remembered my last trip. He commented that I 'already got my free item and that I wasn't entitled to another'. WRONG. The law is specific. Anyone who followed me, who took an item off the shelf before the tag was removed or changed or the error corrected is similarly entitled. He, being quite adamant, wouldn't comply with the law. I informed him that with two witnesses, he wouldn't appreciate the attention of weights and measures. He laughed. I contacted the state attorney general and made a report. He was visited that week, four days later and the 'error remained. He was told since it had been there since (MY first encounter) and not corrected, they had no choice but to go thru the process rather than just a warning after correction. I was contacted and told the result.' one week later, when I was in that store again, I saw the shelf price not changed so I went to the register with 6 of that item. He was called. When he saw my face he nearly dropped. He told the cashier to change the prices accordingly. When all was wrung up, he GAVE ME ALL at no charge. This told me he either wasn't trying anything or he had bad employees who didn't do as instructed. I returned the next day just to see (I had enough of that item, I wasn't back for more). The shelf price was changed as was that department's employee (maybe elsewhere? gone? I don't know). About a month later I saw a new face as manager in that store. This wasn't a mom and pop but rather a huge chain store.
I use the self check out and my benefit is it’s faster. People have this weird aversion to using them where I live, and so far I am benefiting greatly as there is no line to wait in like the other 5 lines with 6 people deep. I hope people continue to resist using self checkout. They make my shopping much faster standing over there grumbling about how long it’s taking.
I like self-checkout as well. Shorter wait -- often no wait -- and I can sort things as I bag and ensure no weird mistakes (a cashier once put hot items from the deli next to my ice cream, ugh).
I feel similarly, but since the corporations treat their labor as an expense and their savings go to shareholders and executives, I also strongly agree that businesses should pass part of those savings on to the customers who are actually saving them the money through their effort. And without legislation that won't happen.
I love the self-checkout, if I have only few items to buy, it's the fastest less annoying way to buy. The only thing I had a problem with was the fact that I did not know that the whole tray to place items on is a sensor/scale, the whole thing is. It triggers item is bagged signal to the computer. So, I always made the mistake of needing to bag the item to trigger the scan next item step, but all I had to do was place it on the tray where the bags are located. After that little hiccup I don't mind the self-checkout. I don't think the state should regulate anything. The savings will trickle down to the consumer due to free market competition.
Andi Doci: Yeah, it's a weight thing to just try to reduce the risk of people getting away with things like switching tags or just not scanning small expensive items, etc. My only issue is bulky things like bottled water not fitting on the scale well.
Honestly the things they need to mandate in these larger stores is that they need to have a percentage of open cashier maned registered per self checkout. Stores claim people choose to use self checkout but when they have 1 open lane with a cashier and 20 self checkout you are really not giving people a choice in a busy store
Customers may figure if stores are forced to give 10% discounts to some, they'll simply raise prices to compensate for it. They may also envision longer lines at the self-check lanes it there's an extra incentive to use them. As for employee's touching items, I can smell if someone drenched in perfume handled an item I want to put in my basket and pick out a different one or pass on it altogether.
When I lived in Las Vegas, there was a gas station called Freddys that had a full service pump your gas option, as well as change your oil air up your tires wash your car vacuum it out all that goodness but I believe that was more of a selling point
At one time Meijer in Michigan used to have a policy of opening another register if there were more than three people in any checkout line. Now they are taking out two thirds of the registers for self checkout.
As a society, we are too dependent on electronic devices and are losing intrapersonal actions. I prefer to use a live cashier over self-checkout. I like talking to the cashiers and other customers. And too often, I run into minor complications with self checkout. Especially when buying something that requires age verification, Now one has to wait for an employee to verify your age. As far as I know, NJ does not allow self-service on gas. Someone pumps for you.
I want as little interpersonal action when shopping as possible unless that's my end goal. I like the newer demonstration stores where you can go in, scan bar codes on your phone and not need the registers at all.
I don't need any new friends so I don't care about socializing with other customers or cashiers. Oh I'll be courteous to the store employees because that's the decent thing to do. But if I can expedite my day by self-checkout without having to stand in line for a live cashier then that goes in the plus column for my overall shopping experience.
"As a society, we are too dependent on electronic devices" Says the person posting on UA-cam. "NJ does not allow self-service on gas. " An arbitrary interference in the marketplace.
I find it interesting that Steve didn't trust drivers to pump their own gas, yet high schoolers are somehow more capable than the driver is. If they're old and decrepit or otherwise mobility-challenged, I could understand the problem. Them being bad drivers meaning they can't figure out how to get liquid in a tank without lighting themselves on fire is just a poor excuse.
Honestly I think worrying about the loss of interactions because of things like self service should be the least of your concerns. Social media like twitter, facebook, instagram, ::coughcoughyoutubecommentscough:: are far more damaging imo. They keep people disengaged with real life and are ripe with bad actors and mis information.
In Sweden most major grocery stores have hand scanners so you can scan while you shop and put your stuff into bags. I think that this is a better system than self scanning checkouts (that we also have to some extent). If I was faced with choosing between only self scanning checkout or a manned checkout, I would use a manned checkout.
Walmart has implemented a scanning feature like that at some stores for some customers. I believe it uses an app on your phone. You scan it with your phone and I believe even pay on your phone. It’s a great idea for those not wanting to wait in line for a cashier, but of course you still have to bag your items somehow.
I personally like self-checkouts and actually have an app on my phone for two separate stores (although co-owned) where I scan my items before even getting to the front of the store. I don't have to deal with rude cashiers and deal with them throwing my purchases in a bag without care about damage. I have had to go to customer service one more than one occasion to get my purchases corrected due to double scanning or skipping some items. Not only that but it's less people handling my food and I'm able to skip long lines at the one or two registers that are open.
And I'm sure both apps "require" your GPS location and a whole lot of other data from your device. Yet another huge problem with the self-checkout, every store wants to invade my privacy with facial recognition cameras or apps on my phone, I'll take a "rude cashier" over that any time. If you're so particular about how your groceries are packed, you can ask to do that yourself instead of complaining, Ken.
The stores will just jack up the prices to offset the discount. Rather than deal with self check-out, I've just resorted to using curbside pickup for my orders. So instead of paying their workers to check me out, they now have to pay them to go around the store and do my shopping for me. :)
They’re already raising the prices because people are giving themselves five finger discounts more often when using self checkouts.
@@S.Waters. oh I'm sorry I wasn't trained to be a clerk my bad
They purposely price everything higher than nomral for curbside online so your still spending more money.
Should I get a discount for taking the products off the shelf and putting them in my cart.
A lot of stores have online ordering with in store pickup. Perhaps they can pay me the hourly wage those people get.
they'll still have to compete on price with other stores.
If this were to be implemented, the stores would say it's a discount at self-checkout, but in reality it would be implemented as a surcharge for using the full-service checkout.
I agree 100%. Also, the customer can now be blamed for "killing the cashier" (for not wanting to be billed the higher price). Is it poorly thought out legislation, or maybe written by intelligent stakeholders?
Exactly, this kind of feel good law will simply serve to accelerate the demise of these jobs.
@@splicexjms8117 I think you meant to say you agreed 110% ;-)
You could also think of it as the surcharge is there anyway already
Yeah, I see this going the way of insurance. If you have insurance, the cost for aspirin is $1/bottle. No insurance, $100/bottle.
The difference between pumping gas and checking your own items at a store is, you are scanning multiple items with individial prices, some being very expensive. At a gas pump you're just holding the nozzle as it fills the tank.
In New Jersey, it's been illegal for drivers to pump their own gas since 1949.
One thing that I think needs to be mentioned is that in many cases, stores are now pressing charges for theft when the self checkouts have technical errors.
and walmart is the biggest offender for gong after people that have no money to defend themselves from the frivolous charges.
and will file a lawsuit for damages
@@mumrah73 Walmart has deep pockets. You shouldn't have any problem finding a lawyer to take your case on contingency. Personally, I would love the opportunity to sue Walmart for 100s or thousands of dollars if not millions.
Pay by cash, and wear a mask. If you pay by credit card, they link you to a transaction.
In Virginia it is established precedent that the store has to prove intent.
My pet peeve is when I have to use the self-checkout because the store doesn't have enough open registers. Then, as I walk out, they want to check my receipt. Like, dude, if you don't trust me to use the self-checkout, then open more registers! It's not like I wanted to use the damn thing.
haha, are you sure you just didn't pick the banana picture instead of the raspberry one? Big price difference there ya know.. fruits and vegetables you just pick a picture and send it down the line -
they checked receipts before self checkouts were even a thing
@@johndorian4078
lol yeah they did all the while eyeing you up and down and what you're buying. Some stores where I live started scanning your drivers license to purchase alcohol. Who knows what they're doing with that information. I refuse and go to another store
@@johndorian4078Unless it is a club based store where I have agreed in advance that I will have my receipt checked as I leave, I will not allow them to check my receipt. They can, “sir, I need to check your receipt” all they want, they will be saying it to my back as I continue walking out.
You do realize that had you gone through a normal lane, they would have still asked for a receipt right? Happens all the time where i live. Has happened to me at large and small chains alike... Maybe the stores by you are different.
Two problems with this brilliant idea. First, people will start using the self-checks to just get that discount. Second, the stores will just raise prices to make-up for that 10%. As for your bag issues, look down the edge of the bag. One side or the other will have an off-set fold (not really sure what to call it) that will allow you to pull the bag open easily. Most cashiers have no idea that the bags are made that way much less the common shopper.
i think it would be way easier i f customers just brought a tot bag to the store with them or 3
I agree. I think they’ll just raise their prices 10 percent to make up for the discount. The biggest issue is you need employees for curbside orders and service and now grocery delivery and they need to save on labor wherever possible because the margins aren’t great in any retail, especially groceries
@@russellseilhamer4552 Walmart is far from just a grocery store and I think their margins are just fine. Walmart in 2023 was the largest U.S. company by revenue at $638.78 billion (larger than Amazon). Even grocery chains like Kroger do well because they diversify into other areas (i.e. jewelry stores, manufacturing plants, pharmacies and medical clinics); they were 25th largest company in 2023 with 147.8 billion in revenue. They don't need economic sympathy, they know how to exploit their customers and workers just fine.
@@russellseilhamer4552 the margins might be better if the do-nothing executives and middle-men weren't sucking up all the profits.
We've built an unsustainable economy thanks mainly to unjustifiable executive compensation.
@@RobertEmeryyep.
I remember wishing stores would let me check out my own groceries LONG before they started doing it. Mainly because too many times, the cashiers get chatty and lines move slowly. Sure enough - when there's nobody there, customers are generally faster getting out the door. And when you have 8 registers with one line, it moves pretty fast.
Eclectic: Sadly, preventing theft risk was why they probably didn't want to allow any self check out.
Technology really changes the profit math for many things.
No self checkout can be as fast as an Aldi cashier😂.
Biggest problem I had with cashiers was the woman ahead of me buying groceries for the entire Mormon Tabarnacle Choir who wants to pay by check but doesnt even lift a finger to get the checkbook out of the bottom of her purse/duffle bag/TARDIS until the cashier gives her the total, then has to caligraphy the entire check and reconcile her last month's statement while we all get to watch.
the problem is you have 9 computers yet they only have 1 line open.... sometimes two if your lucky. And and LONG @$$ line.
@@natehill8069 you sound entitled
I don’t mind self check out, but I do hate being treated like a thief when I walk out the door though.
that happens whether you self checkout or not. You can thank urban culture for that.
This has made me stop going to Physical Walmarts all together. I either order online or buy from Publix or Target who don't do this nonsense. When I do go to Walmart and they ask for my receipt I just ignore them and walk past but that doesn't mean the dirty feeling of someone thinking I'm stealing goes away
@@damiancarr168 if youre not stealing, then why do you get that feeling?
My Walmart here in Canada started asking to see recipient so may complaints they stopped.
It's nothing personal. Even in my rural areas thieves are getting more and more brazen, kicking in the glass doors to phone lock ups and even coming in with a crow bar in the middle of the day to pry open the locked drawers behind the counter. A kid last week was busted trying to stuff a machete down his pants and his friend had a fake gun on him.
I've been to stores (Walmart, local grocery, ect.) where there were only self check-out lanes open during the middle of the afternoon. One time I called my niece who happens to work as a cashier at the local Walmart and asked her why she wasn't at work. She told me that there was no available hours for that day as they "had enough staff" for the day. I told her that was odd because there was not one "manned" register open and the only available registers were the self check-out.
self checkout is not hard. its actually far superior than the reptitive work of these cashiers.
I hate this. They need to have both. The Whole foods I work in says it's for less than 10 items & works prefectly while still having registers for the bigger amounts
@@jhoughjr1 So you think HA HA HA
Exactly why I never shop there. The few times I have in the past, it took longer to checkout than to select my items for purchase.
@@jhoughjr1 really? I'd go after work right when the store opened and I'd be scanning and bagging a full cart while people who came in an hour later and got 1 item got to have the cashier ring it up. I did this for 2 years until they finally had a cashier available when they opened. I did this after a back breaking 12 hour shift, and I got no discount while the store saved an hours worth of pay every morning.
I detest "self-checkout". I remember when they first came out, my opinion was, "I'm not using that nonsense, unless they give me a discount." And, for the most part, I've held to it. Walmart, sometimes, closes their real checkout lines, leaving no other option but the self checkout. So, I get the attendant to do the work. If the attendant won't do it, I'll simply abandon my cart. If Walmart won't pay someone to ring me up, they can pay someone to put everything in the cart back on the shelf.
Part of the wholesale to retail markup is to cover the cost of paying people to ring up and bag the purchases. If they are not providing that service to me, then they are stealing from me.
Self checkout kiosks are there to piss on your leg, while telling you that it's raining.
Aside from that, human to human contact is fading. That's definitely not a good thing. These self-checkouts serve to further degrade the human to human contact in which we participate. So I loathe those machines for that reason, as well.
All this being said, I'm not sure that I support this Rhode Island legislation. Government Bureaucracies are already too deep in private business, and have been for over a hundred years, at this point. Besides, if this passes, all the stores will just raise prices, anyway. They're going to make that money back, somehow. And, then piss will be running down your leg, again, as some smiling face assures you that it's raining.
THEN WAIT IN THE LONG LINES BEHIND EVERY ONE ELSE WITH A FULL CART!!! NO ONE IS FORCING YOU TO USE SELF CHECKOUT. AS A MATTER OF FACT, IT IS BETTER FOR YOU TO GO TO THE LINE BECAUSE YOU ARE THE ONE MOST LIKELY TO NEED HELP OVER THERE! AND I HATE HATE HATE IDIOTS WHO WANT TO HAVE CONVERSATIONS WITH THE CLERK WHILE I AM WAITING IN THE LONG LINE--THAT IS WHY I USE THE SELF CHECKOUT!
I prefer self check out. The cashier is always accurate. When I have someone else do it, I get nothing but dirty looks. We've had check out people turn our bags away from our side and not handing us those bags. We get home and discover items are missing.
@@edevos3108 Stop yelling. And, before freaking out and responding hysterically, actually read and comprehend that to which you are responding. 🙄
As a consumer, a mandated discount sounds like a great idea. I don't mind using self checkout for 1 or 2 items, but a few times I've been double charged for items and had to wait for a cashier to fix the mistake which defeats the purpose.
I'm a 76 year old retiree with tons of time on my hands. I love to play the grocery store games. At our local (very busy) market where there are no (GASP!) self checkouts, they will not bag your items. You must do it yourself. I actually have no issue with the bagging. In fact, I prefer it because I can load my bags so they aren't too heavy, too full or with cans on top of delicate items.
Where I do have an issue is when they push everything through and you have like three items bagged with 20 still on the counter and you've swiped your card, they start pushing the next customers goods through. That REALLY used to perturb me. Then, I started bagging my goods slower than a dying snail before swiping my card. Now I mix it up. I will do the slow or I will start placing the next customers goods in my bag or I will stop bagging my goods each time they scan the next customers item and push it near mine and pick up that item and place it somewhere else out of the way of my goods.
I expect a time will come when they ban me from the market but I will enjoy it while I can. Also, if it is a 30 self-checkout store with one or two manned checkouts lined around the entire store perimeter, I will require the checkout attendants assistance on at least 7 out of 10 items. I'm beginning to suspect my wife may be right when she says I'm an asshole.
@@rogerhogge7097 Bravo good sir. I like your dastardly deeds.
I stopped into a Little Rock home improvement store to pick up a couple of items for a project and noticed that all the check out lanes were closed forcing me to the self check area. There were 4 employees standing there talking and watching customers wait in line for the self checkout registers. As I waited I told them that they had the best job in the world - getting paid good money to watch their customers work. They laughed and said I was right. In this case their was no savings for either the cusomer or the store.
I'm not sure they were making good money but they were getting paid. I might have left my stuff on the counter and gone elsewhere.
Not every worker is allowed to work the register.
So at minimum they saved on that.
I walked out of Lowes when the only open registers were self check.
@@christopherg2347 in the UK they need to have trained staff to monitor the self-serve, normally extra training on top of the normal register training
@@dannyw7662 - I would have ring everything up and then announce to the air "I forgot my wallet I'll be right back…" and never come back.
I work at Walmart as a cashier (not a self checkout attendant). I can tell you to an absolute certainty that if that passes, every Walmart in that state will raise prices to cover costs. Every penny of cost will be passed on to customers.
Always. Any cost imposed on business is really a cost imposed on the customers.
Or they will not have self-checkout, to not need the increased cost, to get the clients from the shops which do provide self-checkout. The legislation should also include that the shops are not allowed to offer a non-self-checkout discount, which to bring the prices lower only for those who use the manned checkout.
Of course. We're already paying corporate and "windfall" taxes. But companies and the rich "paying their fair share" sounds great to the ignorant.
@@SapioiT that’s a ridiculous amount of overreach on the part of government trying to micromanage someone’s business.
They are raising prices anyway
I only use self-check out. I do not like making small talk with the cashier. I just want to get in and get out without having to make contact with anyone. The other issue is, at least in my state, the people who use WIC checks and food stamps have to go through a checkout with a live person. This makes their checkout process so much longer.
I'm with you; I much prefer the self-check out just because it is faster for me.
This just seems like a poorly drafted bill. I like it in principle, but government shouldn't be mandating number of machines, and a 10% discount seems high. Seems like it was written by a consumer activist and not someone with an eye for redress of an imbalance
Regarding your first point: When will introverts get respect? We should unite! (Separately. In our own homes.)
Seems more like a culture problem than a checkout problem. Here in Europe I can go through the checkout line without any chitchat. I say hello and goodbye and that’s it.
Just an FYI, WIC and Food Stamps are now electronic and take no more time than a debit or credit transaction.
The Rep. Pulled the bill she said it was only put in to "start a conversation "
the grocery/retail self checkout is definitely a way for businesses to reduce labor costs. Also, nothing more frustrating when you walk into a store, there are 15-20 regular checkout lanes with all but 2 lanes closed and the self checkout line is 15 people long. I am all for the discount!
You may rethink that if cash is totally eliminated and Central Bank Digital Currencies (CBDCs) become the exclusive medium of exchange.
Remember, it is Agustin Carstens who, at the 2019 Economic Symposium held, annually, in Jackson Hole, Wyoming that officially announced "Going Direct" which was the public announcement about implementing CBDCs globally.
Carstens (a Mexican national and current Managing Director of the Bank for International Settlements, commonly referred to as the B.I.S.), at that Symposium stated, "Right now if somebody spends $100.00 (paper) cash we have no way of knowing what that $100.00 was spent on. With CBDCs we will have full knowledge and control of where that $100.00 is used and, we will have complete authority to enforce that control."
Be careful what you wish for. As Catherine Austin Fitts (The SOLARI Report), among several others, has rightly stated, most people are unknowingly and unwittingly aiding in the construction of their own prison.
PEACE and be well.
Then prices will just go up ten percent.
well, then the self checkout will be 25 people long
My local big box does this. 10 self checkouts at each entrance, with like 2-3 employees at each entrance. Meanwhile only 2 regular registers are open with lines (and those cashiers are slower then I am). Essentially it is all self checkout.
Yet we take the risk of arrest for a mistake, still get stuck waiting for verification if buying alcohol, spray paint, etc.
The cost and risk is given to us, while the store gets the profits.
Unfortunately they are the only game in town.
Try zero checker lanes open, and all self-checkout. My local grocery store makes you _ask_ for a checker. They've gone completely bonkers.
Knowing how these stores think, I'd be afraid that the retail industry will flip this bill upside-down: adding a fee for the people who use a real cashier!
yes how dare they charge for more expensive labor.
Great Idea!
They should! Add the cost where its used.
@@rcud1 Nah. That cost is supposed to be built in. It's the cost of doing business. If someone is willing to do the work themselves, then you 'pay' them with a discount, not charge more for a store to do it's own job. Should you pay more to have it on the shelf vs them just letting you in the receiving area to pull it out of the box yourself?
That would be bad for elderly, disabled, fixed income people who actually need a cashier.
Where I live in NB, Canada the One city I go to I notice in the stores I go to the self checkout is virtually empty any time I go there. There are long lines for the regular check out and people are willing to wait. At the Walmart they will often have to open more cashiers to accommodate the lines because no one will go to the self checkout. Sure you see the odd person but they started with a few, expanding it and then realized that people still wouldn’t use them.
Early on when they first came in a self checkout cattle hearder was trying to push for people to use them and being quite insistent. I told them I didn’t work for them and if the lines were too long they needed to get another cashier or two out for the rush. She insisted they didn’t have any. I said then tell the manager to do it because none of us work for you and you can’t make us do it. They got uptight as the lines got longer and they started opening cashier lines. I have a feeling this happened regularly in this area because I don’t really see too many people using them still. I know I would still go to the cashier because people need jobs and the benefits that come with having a job.
My other current pet peeve is that in Maine they no longer give out disposable shopping bags. You have to bring in your own shopping bags, or pay a nickel each for paper bags. All very well for the environment, but I often forget to bring reusable bags in from the car. I just tell the bagger to just throw the stuff back in the cart and I’ll put it in bags myself when I get out to the car.
If I’m just getting a couple of things, I might just use my own bag in the store to collect them and skip using a cart totally…
Same in NY, your Hannaford started it 😂😂. It is my favorite store here.
This seems like something big chains would love because they could just jack up prices %10 and push the self checkout thing even harder. Seems like a great addition to "Great Moments in Unintended Consequences", as if either side wins they will get the opposite effect as to what they want.
Also a lot of people would use the self-checkout option to save a buck or two (even if lanes are capped and there are huge queues), which means less cashier jobs.
@@andreyturkin I would totally pay for a ps5 in sled checkout just to get $50 off for no reason other than I scanned it myself. 😂😂😂 of course I could see retail outlets trying to nix that but I have all day to argue.
No, they will jack prices 15-20 percent, then apply the discount
Does anybody remember prices before the big chains got to your town? There may be a lot of negatives, but that is mostly due to the lower prices.
Fine, then I'll shop at mom and pop stores and only frequent chains to abandon carts full of merch. If enough people start abandoning merch, costing the store a hefty percentage of their margins to restock it, they'll soon get the message. You are not powerless.
What will inevitably happen is, once prices in the store are adjusted, people will actually be paying extra to use a live cashier register, even though it says you're getting a discount at self checkout.
doubt it, they will shop the same prices will go up but at least people will have a job,
@@pistolwhipped7714 People will have a job either way. Stores are not firing cashiers whenever they install self-checks. They are using those payroll hours instead to stock shelves and help customers.
Exactly.
It’s a rare moment, but I’ve got to differ with you on your preference to use “full service” checkout. I’m a “value” (read cheap and also impatient) shopper who does most shopping at Walmart. I’d pay more to not have to wait in a checkout line with a poorly motivated cashier. Even when the self checkout line is 20+ customers deep, it is almost always faster than the shorter slow service lines.
As far as government dictates to a business, keep the government out of it. Let the free market prove what the market will bear.
Love your channel! Thank you.
People had the same complaints a hundred years ago when grocery stores started making customers take the boxes and cans off the shelves themselves, and push the load around the store in a cart.
I wouldn't mind a discount for scanning my own items in the checkout line, but you and I both know that if they are forced to give us a discount for self checkout then they'll just cover the cost by raising their prices.
no room in your thinking that maybe prices would be higher now if they had not put in self checkout?
GREED
And when another pandemic happens and its required that people social distance should people still get a discount for checking their own groceries out. States wanted to ban plastic bags until they read studies done years earlier that said that reusable bags were unsanitary then the bans were temporarily stopped.
This is a stupid law. Google, yahoo and all the other email providers should be fined for reducing how much mail is sent through the post office. How many jobs have been lost because of email. Farms should stop being so efficient. Efficiency means fewer people are working. All businesses should stop being efficient. And why not just fine stores based on how long customers have to wait to go through checkout.
If you cared about people getting paid then you would make sure there are jobs or you would support universal basic income. It shouldnt matter if theyre only working 5 minutes of an 8 hr shift. Think about how long it would take for a car to be repaired if everything wasnt efficient. You have one person per tire, etc. Dont complain about things taking longer if you also want people getting paid and dont complain about there not being jobs if you want things to be more efficient. No one forced people to have kids. Why should businesses be punished for your decisions. And like someone said having more employees means higher costs. Some people just will never be happy.
And youre already being paid for going through self checkout. You could wait 20+ minutes in line for a person or you could go through self checkout in 5 minutes. A lot of people dont want to waste their time in line the same is true for online shopping too. Or maybe youre embarrassed about buying sex lubricant and dont want the person at checkout knowing you buy it. The law will probably be passed because people are idiots.
And be prepared to wait in lines again. If its 10% per customer and one self checkout takes 10 minutes per customer thats 6 customers per hour. If each customer spends $100 then 10% of that would be $10 or $60/hr per self checkout and many stores have 4-6 so thats $240-$360/hr. Minimum wage is $10-$20. Stop complaining. You get what you ask for.
If jobs mattered then public transport should be illegal. Think of all the cars that arent on the road because of people using public transport. Think about all the jobs there could have been so that everyone had their own car. People should be required to buy new cars more often because jobs matter. Think about all the roads that would be built for all the cars and all the mechanics needed.
And
"A 2016 study found that retailers with self-checkout lanes and apps had a loss rate of about 4%, more than double the industry average, according to The New York Times."
"Meanwhile, self-checkouts have become a prime target for fraudsters, who use a variety of tactics to beat anti-theft measures. Weight sensors can be defeated by ringing up expensive items - like king crab legs - as cheap items like apples. James, the cashier in Washington, says he saw a customer trying to buy a $1,600 grill for $5 by hiding one item inside another and switching the barcodes."
So the losses that come with having self checkout might be the same as if stores hired people. The customers are the ones who benefit from self checkout more because theyre not having to wait in line as long.
@@jayc4283 They definitely would be; self-checkout is the only reason prices are currently as LOW as they are.
@@VideoArchiveGuy over 8 percent inflation and every company making record profits, I'm pretty sure they could make them lower if they felt like it lmaoooooo. Don't simp for corporations, they don't and will never work in your best interests
As an avid DIYer I enjoy self checkout. Most of the time there is a machine open. Not sure how people miss items. They are moved from one side across the scanner to the other side. I always wait till the item is displayed on the screen. The only time I had a problem with a machine was after scanning a soda bottle. I set it on the shelf that has a weight sensor in it and the machine voice said take it off, put it on, take it off, put it on, take it off. They had to restore it and then it was fine. That was the early days.
The first time I encountered self scan was when I was visiting Denver and used it at King Soopers. Later, it showed up in my community, as did other stores where I had shopped out of state.
I also pumped gas for a while.
People ‘miss’ items because they want to steal.
Saw the title and yes, I agree!! Im not a cashier, I never learned a register but yet the Walmart near me are having people arrested if they make an error. Its difficult, you have a grocery cart full of groceries, they give you a whole 2 square feet to ring and bag your items but if you have more than 2 bags and still have half a cart of groceries to still ring up, where do I put the filled bags? On the floor? What makes it more confusing is we have to bring our own bags, they haven't supplied bags since last May. So now we have a cart, full of groceries, empty nylon or canvas bags and 2 square feet to do everything in. Its not enough room!!
They put in all self checkouts and sky rocketed all their prices!!
I'm disabled and find lifting bags in a small area painful, I'd prefer a cashier, but can't stand in line for 3 hours, I just can't.
Stop shopping at ChinaMart
They've also closed out the lines to force you to use them
You shouldn't have to deal with that! I hope you can find a better place to shop. I gave up shopping there after a Walmart called the police on a woman with dementia who had just forgotten to pay (and she did offer to pay afterwards). I like some of Walmart's brands, but they demand money from customers they accuse of shoplifting. It's just too scary to shop at a store which wants its customers to be arrested.
I would rather have some type of consumer protection If I make a mistake while checking out. I heard a story where a woman bought $300 worth of food and missed scanning at item that was $1.99 and was prosecuted for shoplifting.
The discount thing will end up backfiring in only a short time. Retailers will simply raise their base price to accommodate the amount of the discount, so that the "discount" amount, will be what they want and originally charged, and really the "base" price, will just be a huge markup about that price.
100% correct. Discounts don’t work without price regulation.
@@omgleonfox price regulation would lead to disaster
Politicians don’t understand even basic economics.
@@omgleonfox Price regulations just lead to empty shelves. Ask any former citizen of the Soviet Union.
I've always wondered if I get a paper cut bagging my own groceries if I qualify for Workers" comp?
Absolutely not. You are not an employee. And certainly not a good one if you have gotten a paper cut since elementary school.
No, but potentially the company would be liable. I doubt anybody would bother with such a suit unless it turned gangrenous or the bags were somehow contaminated.
@@jhoughjr1 I disagree, I regularly get cuts to the point of bleeding from various paper products at work. I pretty much just have to point to the box that cut me and my coworkers don't bother to ask follow up questions as to how I cut myself without any cutting objects around me as it happes to them to. It's particularly bad for departments that work in the freezers and refrigerators as the skin gets dry and more prone to cuts from paper.
Not to mention the various rolls from printouts that are probably even sharper than standard paper is.
Ive not seen paper bags in a grocery stores for many years!
I normally am the old man saying “ get off my lawn,” but self check outs are something I honestly am more new age about.
For example in Meijer here in NW ohio, you can scan as you go putting it in the cart. I was skeptical at first, but find that it is actually faster and more efficient for me.
In addition our closest Kroger went from 6 traditional self check outs on each side to 3 and then a couple of modified self check out lanes which as your checking out now have a conveyor belt that moves your stuff down so your not bagging as you go.
It’s incredibly inefficient and has slowed down the whole thing to being slower than the regular check out lines as well.
I look forward to when the stores i here about overseas or in Vegas move Midwest. The ones where you just pull it out of a cooler and walk out be a the store charges you as you walk out the door.
Another consideration: I’m in fear of being arrested for accidentally not scanning an item. There should be some legislation to limit this risk for the consumer. I don’t know how you balance it against the real thieves, but there should be some language that would accommodate that.
Don't they have a bunch of cameras watching every move you make? They can determine if there was a mistake versus theft. I've never been concerned about the whole thing.
I don't know how it works in your area, but here each self checkout has a monitor, so you can see what you scanned, the amount, and running total. You would have to be legally blind to be unaware you had not scanned an item.
Walmart collects about 2.3 billion in the US alone due to civil demand letters. They have even issued civil demands to people taking antibacterial cart wipes and putting unused wipes in their purse
@@pearl7477 as a self checkout attendant, I often have to approach customers when their register locked up and they keep scanning items. and when I tell them those items didn't add on because of the error message, they often look dumbfounded as they say "it beeped." yeah, it beeped then proceeded to tell them to stand by because help was on its way, which is a very different beep from when it tells them the price and tells them to place it in the bagging area. functional eyes and ears don't help when people shut their brains off
I've been stopped leaving BJ's, because the woman working the register forgot/failed to scan something, not the other way around. I then had to go back in line to get it done.
It’s cute how the government thinks they’ll give the discount and not just raise prices to compensate.
It’s not like putting IN the self checkout has saved us any money.
I recently saw a video on either YT or FB that showed the price difference at Walmart from early 2020 to early 2023 is 50% on several items. This was characterized as price gouging rather than inflation by most commenters. Now you know why the cost of food isn't considered when the government determines inflation rates.
Btw, I paid $10 to get 5 good shopping bags several years ago. They hold a lot and have held up rather well, and I can fit 2 of them in my cargo pants pocket with a little effort.
I get 100% of my food free at the food pantries here in Mendocino County, Northern California. Zero issues…( other than $5 gallon gas and grossly overpriced housing and homeless and extreme saturation with Mexican’s flooding in daily )…this next presidential election will be a game changer here in the USA. I’m a retired USMC staff officer of 31 years… I donate my time to the homeless shelters and food pantries..I do what I can….I hope Victor Davis Hanson is incorrect….Major General Bryan Maxwell. USMC. ( Retired )…🇺🇸🇺🇸🇺🇸
A Walmart basket full of groceries. Grand total: $250. Self checkout discount: 25 bucks! For 10-15 minutes work that's some good pay. I am in total support of this becoming law!
You wouldn't save anything because the store would raise it's prices up to where you are paying $277.78, then add in the extra sales tax.... you really need to think things through.
If you think a discount will make things cheaper, you have no idea how business works.
If it makes it cheaper to hire cashier's, than to pay customers, then that's good?
@@USMC6976 if only we pass laws protect consumers aghhh
If this passes the discount would likely equal the cost of the employee wages times the time it took you to do self checkout. You would have to take an hour to checkout to make minimum wage.
I lived in northern Ontario for a few years in the late 80s early 90s. Worked for a short time pumping gas in a full service station. On average our gas at that time was about a nickel more per liter than a self serve station. And at that time people had no issue paying the extra so they didn't have to get out and pump their own. With the rising cost of groceries I can see how more people would want a discount for using the self checkout. I personally prefer having a cashier. But would be more respective to using self checkout if I get a discount.
I've left stores a couple times when no regular checkouts were open. Threw items I wanted to buy on a rack at counter and left a cart full of groceries. I totally agree with this.
RE:Matthew Holzinger. I do that too. Figure it costs them way more money to restock all those items in my cart, than if they would have paid a cashier.
I do most of my shopping once a month so my cart is usually rounded over, its then that I will go to an employee and request a live person check me out, if they refuse i ask for a manager. The response i usually get from a manager is they dont have anyone available. I say well i guess your gonna find someone to ring it up or find someone to put it back. The choice is yours. They Ring It up.
I owned had 2 retail stores in my life. The #1 reason you have a store is TO TAKE PEOPLES MONEY.
No one should ever wait. I doin't care if the owner and manager have to ring you up. TAKE THEIR MONEY!
I was recently in a Walmart on a Sat afternoon, they only had 2 cashiers working but had 10 self checkouts running. Lines at cashiers got long but not much longer then SC lanes
I used the self checkout right next to the exit literally 10 feet from the door. I hade assistance from two different employees for age verification and to retrieve cigarettes. The store was practically empty and the exit greeter still asked to see my receipt after she watched me pay for everything. I can see why they don’t want these people running a register.
Except those people aren't asking to see your receipt because they don't trust you they're asking to see your receipt because Walmart is literally paying them to do that. Even if that person watched you pay.
I have this argument with them every time. "If you're gonna make me do it myself, you don't get to check my work. If you don't trust me, get your ass to a checkout and do it for me." I've told managers to f*ck off, refusing to let anyone check my receipt, and they have yet to ban me from the store. It's funny. They wonder why Amazon is kicking their ass... at least when I order from Amazon, I get my shit without a fight, packaged and delivered with no hassle.
I tell them they are welcome to check the receipt. Then I tell them to go have the cashier print them a copy of it.
@@RetroMaticGamer Go to Walmart because they have had what you are looking for. Nope not this week maybe later. Go to Amazon and order exactly what you want and it is there the next day and cheaper than Walmart.
As to Self checkout? I despise them. Most of them are a tiny little shelf on one side and a tiny bag area on the other. I have a cart load of groceries. I cannot empty my cart to this shelf, and I cannot put my bags in the cart till it the cart is empty. AND I cannot put the bags on the floor while I check out!
I have more counter space seeing a cashier at a convenience store where I am buying five items.
I hate those people.
Our 'service-oriented' economy uses customer time as a free resource to save money more and more. A phone call to a bank or customer service forces you to spend time going through voice menu where, no surprise, the option to talk to a human being is always the last one. It's time to consider our time and effort as a part of the price we are paying for goods and service. It's, I believe, a pretty good lawyer's problem to address.
Self checkouts are almost always quicker. I love roughly the same distance from two Walmarts and deliberately went to the one that first installed self checkouts as it saved me time. Now that both Walmarts have self checkouts I am glad for the time savings relative to getting stuck behind the rong person in line.
the timing of this video is unbelievable. I was just in a food lion, waiting in line for the cashier, when an attendant told me self checkout was open. I literally asked if I got a discount for doing their job for them...she said no...and I stayed in line for the cashier.
That's exactly what I do.
What an obnoxious thing to say.
Up where I live it’s not a problem there is always checker available. But on a resent trip to the lower 48 sometimes at Walmartthere we’re only self serves so I pushed my card off to the side and started to walk out the checker ask what was wrong and I said I don’t work here! She said she would do it for me. As she did we talked and I said I’m doing it for you she agreed and after tanked me.
There is a benefit to the consumer using self-checkouts, one which I enjoy. I don't have to talk to someone or even interact with someone. Some days I use self-checkouts, some days i do not. But when I'm not in the mood, self-checkouts provide me a great benefit, that of nearly no interaction - and to me, on those days, that is a very valuable service i receive.
i have more interaction when using the self checkout than i do going through a cashier, at best its the same
Totally agree! I always use self-checkout when available.
You've made a great point ... I think self-checkouts serves well for certain [introvert] personalities or at certain times.
Its all fun and games until not only did their forcing you into self-checkout NOT result in you being left alone, it resulted in you talking to employees, talking to police, talking to district attorneys, talking to bail bondsman, talking to a lawyer, talking to court staff about walmart dropping their shoplifting case against you, the nak teller about where that money you had went until they remind you of the bail, the lawyer, etc.
I agree. When the self-serve gas stations came on line, the same issue as the self-serve in the grocery stores raised eyebrows. I also pumped gas early in my life, and now, the memes suggest that Wal-Mart should invite their customers to their annual Christmas party. I would suggest a bit more reasonable rate of 1 or 2 percent discount on the entire sale of items - no matter how many are putchased.
I recall at least in my area when it first started one row was self-serve and one full-service. The gas was a little cheaper for the self-serve.
My friends dad had a gas station and I remember when I used to help him wash windows 👍
If it takes 10 minutes for every customer to go through and each spends $100 then 2% would be $12 if there are 6 registers which seems more reasonable and people are being paid in the convenience of not having to wait in line so 1% sounds more reasonable compared to 2 or 10. But this doesnt include the issue of people stealing when using self checkout so the cost of self checkout might balance with paying people. The only benefit would be having fewer people you need to schedule to work the registers and having to wait less in line. Because of the losses I dont think there should be a discount for going through self checkout. You can make some stuff harder to buy but how would you make theft harder to do with self checkout.
You know what will happen though, they will increase the cost of everything by 1-2 percent.......and all you're doing is raising the price for the people who want to goto cashiers :)
There is a chain here in Upstate NY, that is based in PA that is still full-serve (gas and windshield)... Kwik Fill. It is often the cheaper or the same price as all the nearby self-serves.
When I got gas in New Jersey (where it was full serve by law), I’d always try to get out before the attendant, because they’d always top off the tank to round it to the next dollar. When I’d point out that they could be damaging my car, and that all manufacturers say not to top off, they’d respond that the customers usually want their sale as a round dollar number. So if I didn’t beat the attendant to the pump, I would have to specifically tell them to NOT top off, and just stop when the pump stops.
My problem with self checkout lines is that the stores under man their cashier checkout lines. With two bad shoulders I find it difficult and at times painful to do the scanning myself. For large and bulky items you can forget it because my shoulders don't function that way any more. So for me under manned cashier checkout lines adds to delays and frustration with the store.
They don't have enough staff at the self check either. There's one person and they're running back and forth across the store doing 5 jobs, while 3 people are waiting for them to fix their register
We cant make your shoulder whole again. So stand in line at the full service line, at least you usually still have that option. Often stores will push your cart to our car and load the groceries for you if you are frail, injured, elderly. Also customers often help people. I have gotten items down off the top shelf for elderly folks that can not reach up high. Dont worry, be happy, folks are usually very nice to the frail, injured, elderly.
cheer up!
Be a half full person, not a half empty person.
The more business classes I take, the greater my perspective on this becomes. This is what’s actually going to happen:
Prices will be raised by 10% for full service checkout.
Lot's of ways to make up the difference. Stupid law.
Right now there's no price difference between self-checkout and regular checkout. There's only a cost difference to the business, they don't have to pay as many workers.
I've loathed self-checkout from day one and only use when I have no other choice.
Whether you surcharge one or discount the other something needs to be done.
Great idea!
@@aetch77 so the question isn’t whether you’re going to take it. It’s either if it’s gonna be in the front or the back.
Exactly
About 50% of my grocery shopping is at a mom n pop store 'chain'. They only have two stores. They only have 3 check out lanes including the customer service counter.
Steve, come to Grand Rapids!!! West Side Full-Service Station on Leonard NW, Next to Sandy’s Donuts. And at the Grocery Store, Meijer, they offer Paper Bags, and they are at the self-checkout, no problem opening those!
them not hiring people and forcing disabled people to go to self -checkout. that's a major issue
I was recently in a CVS store and needed to check out with a product that cost $1.98. I prefer to handle expenses like this with cash. I noticed that the cashier was spending her time stocking shelves, and when I went to speak with her asking her to check out my product she told me I would HAVE to use the self checkout system which was located near the cashier's station. It was not a simple device to use and took me at least 4 times the amount of time that the cashier would have taken. I'm now a Walgreens customer.
If they want to save cashiers' jobs then this is the worst thing they could do. Even if it was only a 5% discount you can bet that almost everyone would choose to self-scan.
The grocery store I normally go to doesn't allow you to use the self check-out if you have more than 14 items and that seems to work fairly well. For large volumes of goods a professional is definitely faster than you are but giving the people with only a few items the option to skip the queues if a handy convenience.
As they say "time is money." Time is something you cannot get back, I usually do whichever is faster as do most normal people.
Pulling shop bags is beyond what you said ! For me , I work for a Grocery store chain, bagging is Not for the faint of heart! Worse it really is a Dead end job! Done it last 5 years for 2 different chains! Only reason at Present 1 they pay better! Try to bag 6 & 700.00 orders ! Done it more than once preshift ! Things not all customers really see and not know! For an example: store I at now add more self check outs! 2 areNot the turn table of shopping bags! Both are like regular check outs only customer scans & bags! They find out it Not as easy as it looks ! Basically you have to work patterns to bag Properly ! rudely , you find out cannot get in & out of the store any faster than going to regular check! Very sadly today Society is geared toward corporations making big money! Ps , we suppose to all so help people useing that self check out lane/lanes! Besides bagging for the cashier!
I use self checkout at grocery stores because I can count on the groceries being packed correctly since I'm doing the packing! I always bring in and use reusable bags. Checkout systems have become better over the years. When they first came out they were an absolute abomination, but now they are pretty reliable as long as they are maintained. Jeepers! Steve, learn how to open a plastic bag! 🤣🤣🤣
You missed the point. They still got you to work for free. Next they're gonna have you unpack it from the box from storage in the back of the warehouse
I'm a lawyer, jim, not an expert on plastic bags!
@@gabrielgalaxygh No, I didn't miss the point. I'm glad there is self checkout. That equipment is costly and requires a lot of support plus a person to supervise and help customers. It's a solution for stores, not customers. There's a reason why so few staffed checkouts are open. Nobody wants to work for little over minimum wage and there is a constant churn of employees at almost all the grocery stores. Those self checkouts work day and night. Bring'em on! 😁😁
@@gregorylewis8471 the reason why so few staffed checkouts are open is because the store is too cheap to hire a human. It's ridiculous to blame it on the worker the way you have in your comment, somebody has been drinking the "worker shortage" kool-aid, not realizing that it's really a gainful employment shortage being caused by the refusal of employers to respond to the labor market and raise wages. Some people don't like being watched by three separate facial recognition cameras every single time we buy groceries. I'll always take a human cashier over that ridiculous invasion of privacy, thanks.
@@gabrielgalaxygh I wouldn't consider hauling my groceries home from the store work that the vendor should be doing. I want to take care of my stuff myself. Yes you could argue that it's 'the job for the store' to read the little barcodes off the things you want to buy, but is that a worthy job actually if you think about it? You already have to pick the stuff out of your cart onto the desk, and back into your bags at the cashiers. It's really no more work for you to scan them while you're doing that. And I suspect in the future we'll have even better systems.
At my Walmart, the number of employees milling about to monitor and assist in the self-checkout area is generally about equal to the number of traditional cashiers they used to have on duty, sometimes slightly more. At this particular store, I don't really see much in the way of labor savings, and generally faster checkout for the customer, since say five employees are monitoring say 20 people checking out simultaneously, vs those same five employees checking out five people simultaneously.
They save by not paying them the cashier wage, just the regular "stocker" wage, so they are just making minimum wage, and the second there is no people in the self checkout they are now off the clock, but have to be ready to work with 5 minutes notice.
@SeanBZA they are regular cashiers as well. They arent just hired for just running the self checkouts. Also the stockers at least for my store is 2 dollars higher than cashiers. Also walmarts don't pay minimum wage anymore. Base pay for the store is 14. And that changes based on area. The steelyard store in Ohio, base pay starts at 21 because it's so dangerous working at that store.
I think they are investing man hours now in helping customers getting used to self checkout. Then later they will slowly reduce the staff.
Like when you get a new machine it takes more time to learn to use it at first but it saves you time later on.
Really? Around here the self checkouts at every store that I've been to is about 1 cashier for every 4 machines. Which is often times not enough, but a second cashier would still be a reduction in cashiers for the capacity.
My local Walmart has 32 lanes and two areas for self check out which have 6 to 8 check out Register’s. The self checkouts are always open with only one lane out of the 32 if you don’t want self check out, so you really don’t have much choice in which place you need to check out if you’re in slightly a hurry or just don’t wanna wait around.
I'm all about scan and go. I use my phone to scan as I shop then just casually scan a QR code as I walk right out the door. It's the only reason that I switched from Kroger to Walmart for groceries. Love it!
I'm seeing a lot of stories about Walmart banning/charging people for making honest mistakes at self checkout. Worse, video is reviewed months later. People who seem to have items in their cart but don't end up buying them are being charged with theft. You would win with a lawyer, but that is more expensive and time consuming than waiting for a cashier
Items in your cart that you don't end up buying? Oh, you mean _stealing?_ Yeah, and by the way, Walmart has a legion of cameras that track who the regular thieves are. It's not just a one time deal. If you steal (or forget to pay for) things over and over again... eventually, they will get wise.
@@mvpfocus -- Or items you changed your mind about buying, and put back on the shelf at some point as you wondered around. (Hopefully, the correct location, especially if it is a perishable item.)
@@mvpfocus I'm not saying there are no thieves. I'm saying that people who are not intending to steal are picking up charges. As good as the cameras are, the people reviewing them can be and are often wrong. And since it is a month or more later you can't settle it by showing you don't have the item. It's a risk to everyday people now.
@@clickallnight All you have to do is look at your own receipt to make sure that you paid for everything.
A bigger problem with having everything self checkout is how LOOOONG it takes some people to check themselves out.
Post of that is because they don't give you nearly enough room to work. In a normal checkout lane, there are conveyors and room to lay everything out in other to be scanned and bagged. At the self checkouts there's only room to remove a couple items then put it back in your cart and if you put an item anywhere without scanning and bagging it the machines go haywire. When I have a full cart I often have a hard time keeping the bagged stuff and unscanned stuff apart. At Walmart I've used the wireless scanner to scan everything from in the car first, then pay, then bag after and it's faster but you might miss something or scan it twice.
It’s actually faster to go through a line if you have several items.
Some people cause slowdowns in manned lanes as well. One person out of a bay of 16 self checkout machines can't slow you down like one person in a line of one.
on Steve’s comments near the end about scanning not working, remember when stores switched to bar codes for scanning at the register, during that transition it was frequent to have a product not scan because it wasn’t entered or error in doing so. Stores had policies that if it didn’t scan that you got the item free.
I worked at a gas station before and during the pandemic and there was a few regular people that didn't want us touching their stuff
For those people who hate self checkouts. Don't yell at cashiers for something they have no control over.
I have been yelled out multiple times for us not having more regular registers open. In many cases we don't have enough workers.
that's the thing.. I suspect that the sole reason they hate self-checkouts, at it's root, is they WANT to yell at the cashier. Doesn't matter the reason, they just want to be able to yell at someone, that they feel(wrongly) are somehow beneath them. Now that their entitlement to be bullies is being challenged in this way they want to cry about it.
@@imzesok
Okay Karen
Excellent idea. If they're going to require us to do all the work, then we shouldn't be paying them to pay their cashiers to require us to do all the work.
I'll almost always choose a self-checkout when presented with either option. I like to bag my things correctly, as an introvert, I like to finish my shopping without making small talk, there could be a case where I don't always want to advertise everything I'm buying - never really happens with me, but I can see someone buying something like condoms or other personal items like that, etc, that some might be embarrassed by.
Frankly, I say keep both. Let the customer choose which they want to use. It works right now well enough.
I came here to say I would actually pay extra to use the self checkout, for all the reasons you described. I have all my specialized bags I have collected and I know what goes where. I always wait to go to my local grocery store until I know they will have the self checkout lanes open.
Aldi has the third way: checker scans you out and you bag your own.
I do like the idea of getting a discount though 👍 I do agree with everything you said.
Well in Finland you bag your groceries no matte what line you use. I find the idea of the cashier bagging strange.
I agree with all of the above. Another reason for me is that I can easily make sure everything is scanned/entered correctly in the process. Under-paid human cashiers make too many mistakes for my liking, that lead up to incorrect totals and incorrect change and cost me even more time and frustration.
@@bunnystuff23 I agree, self service is quicker, and i dont have to deal with slow cashiers. Grant it i was a cashier in my younger days so it's like 30 seconds for me to ring up all my stuff
Hey Steve. In Israel, the “full” service pumps cost extra for gasoline only. If you have a diesel vehicle, it costs the same. Lots of taxis are diesel here, so sometimes you’ll see them go to the “full” service pumps. Most gas stations will have a free to use air pump somewhere for self service.
The gas station analogy was the one that jumped into my mind when I started reading all these posts, but mostly for a key difference between self service and full service gas stations: When self service gas stations were rolled out, you could see the difference in price between self service and full service. With self-checkout there is no apparent difference except the level of service. I'm not convinced the fixed discount described in the bill is a good idea--many groceries are very low margin items--but it's far from obvious that lower costs to retailers are being passed on as savings to the customer with self-checkout.
There is a couple full serve gas stations near me in Canada - I have to force myself to step back and let them do their job at times. If they are busy though, I just pump it myself (single attendant).
A lot of companies are having to close stores in certain towns/areas, using the self check out machines might make the difference between a store staying at a location or closing its doors to the community,
Some stores are closing due to high theft with the self checkout.
So it really depends on the area.
However, I believe that most of "those areas" suffer from very high "retail losses" (==theft). I do not see how self-checkout in those areas does NOT turn into an invitation for increased levels of retail theft.
Too the 2 above me, he's taking about rural areas that might not have much staffing while also having very low crime rates. I live in one of those areas.
Often time 1 or 2 employees in the store I'm thinking of, sometimes their not even at the front but I'm still gonna pay whether their watching or not.
I nearly always use self checkout to avoid lines. One advantage I have found is that it is, for me, easier to detect pricing mistakes (something on sale doesn't code correctly). When you are scanning each item, it seems easier to pay attention, than watching a cashier just scanning everything...
Yes!
I always go to the cashiers. Self checkout takes jobs away.
@@321----------------------abcde bruh
mabe you should cook you own food in a restraurant just to make shure.
@@321----------------------abcde how do you know they take jobs away? They still use workers to man the self-checkout. At the stores I use, I actually see more employees now that they increased the self-checkouts.
When my local Walmart installed more self checkouts, it actually provided more jobs not less.
The store need employees to monitor those self checkouts, because thieves are always around.
About one person per every 3 self checkouts
This bill was written by people who havw no idea how grocery stores work. Its another example of old, out of touch politicians stepping in where the government has no place
There is a full service gas station near where I live in Altoona PA . Reighards on 6th Avenue in Altoona is full service but also supposedly the oldest gas station in America still standing. It’s been in business since 1909
there are 3 gas stations in the small town where I live (Michigan) that pump the gas for you. Two of them will check your oil and put air in your tires, if you ask. Also, one of them has prices lower than most of the self-serve stations.
As for grocery stores, I don't use the self-checkouts. I have walked away from a full cart a number of times if I have to check out myself, especially after working a ten hour shift.
I have walked away from my cart full of groceries before when a particularly pushy employee repeatedly tried to harass me into self checkout.
So I guess you really didn't need all those groceries you spent 20 minutes collecting?
I mean, good on you for sticking to your principles and all, but the point of going to a grocery store is to buy groceries, not to gossip with the cashier for two minutes. By leaving the food there, now you have to shop all over again at another store that does give you that personal experience; plus, an employee has to restock your abandoned cart of goods.
so after working 10hrs and time shopping you rather waste more time in line at a regular check out and not be home relaxing after long day
@@benwagner5089 I am willing to do so, and I have in the past. Frys food employee kept harping on me to go to self checkout. I first politely said no, person tried several more times to get me there, I walked away from the cart and out of the store. Once being asked does not bother me. I am polite, and they keep pushing? I will take my $ elsewhere.
@@John-up1zr it is Karen Flynns right if so desired. I do not understand why folks are upset.
We scan the barcodes with our phone, bag as we walk and scan a barcode at self checkout. It takes longer to stop and scan the screen than it does to shop. I'll take my discount too!
Yep my local grocer has that same system, it's amazing getting to bypass the lines!
at which stores do you scan barcodes with your phone? Never done that, although if it helps the shopping process I might try it.
@@drea4195 We do it at Walmart, Sams and BJ's Wholesale. We also have convenience stores that allow that like Sheetz.
@@12799MaDeuce The lines exist to try to force people to use these technologies. Apart from the last couple years when the pandemic made it harder than normal to hire, there isn't exactly a shortage people willing to do the work if the company is willing to actually pay. Which is the usual hold up, companies that don't want to pay what the labor is worth.
@@TechGorilla1987 You have to pay a fee to do that a WM.
We in the UK have massive self service and often the machines are not up to the job. Currently in my local store it takes an assistant for each (about) six self service tills. The big issue is the weight check EVERYTHING has a recorded weight but in real life the weight variance is more than the till can accept. In store bakery has to be selected from pages of lists and an hour after it's baked it's dried out a bit so doesn't weigh what the machine says.
Seymour Pro: Clearly they need to work on the software or the tolerances or have more parameters (like a bigger tolerance for certain baked goods). If they don't, it's going to annoy the customers, and customers can usually choose to go elsewhere.
In Rhode Island we have to bring our own bags now. They tried years ago to give a discount if you brought your own bags and when they did away with that, people stopped bringing their own bags. So in January they made it mandatory to bring bags or be charged for bags. And believe me, someone somewhere is making $$$ supplying paper bags to the stores. That is the RI way. I did notice the last couple of weeks, the local supermarket has had more manned checkouts open, because people are refusing to use the self checkouts.
self checkouts are usually way faster and there are still a lot of stores that are short staffed. i know my mom took on a part time job at walmart while hoping her other part time job would take her on full time and walmart always wanted her to work more to the point she quit since she was tire of them trying to get here to work more. it was only suppose to be a part time job. as far as plastic bags go at least 75% of stores here have got rid of plastic bags and the material bags while a tiny bit more expensive are fairly easy to open.
It depends on the volume of the store. Walmart when it was new would have 30 registers and routinely have 10 plus staffed. You'd just walk the front of the store and be second or third in line. Our grocery store would have 3-6 cashiers and there was rarely a time I was third in line unless it was the 20 item or less line which was fast.
While today I get to the register seemingly fast I need to find each barcode and punch in fruit and vegetable codes. The people whose profession it was are much faster at it and I'd gladly wait for a line than for the attendant to come over because the machines touch pad didn't work. Now I'm in another line, a line of customers who can't operate the grocery machine for various reasons or need to scan a coupon.
I am biased because i was a casher for 15 years, but I love the self checkouts. the more the better. If i am in there and they have 16 self checkouts that means i dont have to wait in line and I am usually faster and ringing my own order than the typical cashier. I can get in and out of a store super fast and that is more important.
Self checkout is superior, and will only go away via boomers using govt power to get what they want.
I love using self-checkout. All the grocery stores near me have a large self checkout along with 5 or 6 registers. The problem is people who have a cart full of groceries using it and taking 20 minutes.
Stores get enough of our cash and now they want free labor to boot. We should get a discount for self checkout. A local store just added self checkout and refused to ring up my order. I was told that unless buying cigarettes we have to use self checkout. Its ridiculous.. we are replacing jobs with our own free labor.
I never even thought about a discount for self checkout, but now I am. Great video Steve 🤘
I agree with the problem with getting those plastic bags to open, but I prefer to use self checkout mainly because the cashiers in most grocery stores are terrible at packing groceries. So inevitably when I get on line for a regular checkout person I spend 10 minutes in the parking lot repacking the bags so when I get home it's easier to put stuff away. My sister used to work as a cashier at her local grocery store and she would have long lines at her register while the other cashiers were usually without customers because she did such a good job sorting and packing people's groceries that they would rather wait for her then deal with the others.
because entitled boomers cant deal with change, they would rather not have to do something a few times a week at most, so a human has to do it 8 hours a day everyday.
I had to deliver my own groceries?! quick gubberment gib gibbbs. boomer entitled rahhhhhh!
I especially dont need the bullshit small talk of how are you? at all when doing my shopping.
Plastic bags are not rearly a thing in the UK as they cost 10p each, its thick bags or rugged pastic fabric type bags here
At my Walmart the plastic bags have a little tab in the center that pulls them open perfectly
My mom prefers it for similar reasons, she's hateful if someone smashes her bread!
I take my own bags with me to the store ..... some are the same shape and size of the store plastic bags, but made double thickness out of cotton fabric (I made them) and others are sized to accommodate a standard size paper grocery bag (again, I made them and I have a supply of the paper bags I bought years ago) ..... and then, I prefer to bag my items myself to insure the bags are of a weight I can handle with ease ..... hence the reason I jumped at the opportunity to scan and bag my items myself. Nowadays, the only grocery store that my purchase is checked out by a store employee is Sprouts ..... but even at Sprouts I tell'em I have my own bags and I will bag my stuff myself. I don't need, nor do I want someone else handling my food products, packaged or otherwise.
About time. Double charging for bags, they cut down on the clerk registers. We already pay for the bags, it's all added into the groceries. Along with register tape and other such things in the store.
Not all that long ago, it was mandatory full serve at gas stations in New Jersey and Oregon as the last two states in the nation that resisted self-serve. The kick was that the gas sold at full-serve stations in New Jersey was less expensive than the self-serve gas in Pennsylvania right across the river. Oregon has since allowed self-serve. I think New Jersey is still mandatory full serve.
As a programmer, this will be an interesting coding problem. Especially if each state has a different discount. But I have seen more employees at the front of the store at Wal-mart than when it was only a few self check outs. Locally it was about 6 or 8 selfies vs 3 or more cashiers. The major problem I have with selfies, is the check out has limited space to queue my stuff to scan. In fact, if we get more than half a basket/buggy/cart, I get a second buggy and transferred the scanned/check out stuff to the empty buggy. The tech has improved over the decades. It use to be in the early 00s, I had problems with scanners but my wife did not.
interesting coding problem? to add an state wide coupon? Like they can't do different state sales tax rates?
The other problem with the self checkouts, is that many places do not provide the scan gun, and make you remove all the items from the cart, and then put it in the very small sapce for items.
I agree! I despise the tiny work area--especially the "staging" area. I also have problems getting the bag "dispenser" to work properly. For a long while I had great difficulty with the scanner locking up MULTIPLE times during one shopping trip. This has been less of t problem since I moved to a new state.
@@JoebDragon Does the discount apply to check out line 1, 2,3, 4, and 9,8,10? You would have add an id code to each check out and hope who ever does maintenance does not swap out the discount scanner for one a living cashier does.
I don't think it's a difficult coding problem myself.
I mean, just let it be configurable. Either the manufacturer configures it for the state it's being sold to or the store can configure it.
10% discount is insane. Some products don't even have that much margin on them. 3 to 5% maybe with like a $5 cap on the transaction. This would be especially needed at places like Sam's club where you can literally self check out. A 70 inch tv
Many people don't realize that in a supermarket, at least in produce, a 300% markup from wholesale is required to just break even on it. So, yeah, those margins.
Even $5 on a transaction is high. You figure a cashier can handle at least 5-10 customers per hour and gets paid maybe $15/hr. The savings of self checkout is
I get 10% senior discount on Wed on everything except stuff on sale and I don’t use self checkout.
Price gougers have entered the chat.
I work at a grocery store and that's already an issue, but it's hardly causing any of the chains to go out of business. Depending upon what you're buying, just the credit card charges can wipe out any profit on a small purchase. And that doesn't include the costs of having a checker or self checkout machine.
If the amount winds up being too much, what you'll see is them actually hiring an appropriate number of checkers until the operation can be run in a cost effective manner.
The last full service gas station in Michigan I remember seeing was in Mackinaw City.
In the state of Massachusetts, if a grocery item rings up HIGHER, than the marked, advertised or shelf price, the first one is FREE and the rest are the lowest marked price. This applies to items UNDER $10, if over $10, they must deduct $10 from the lowest price on tag, shelf advertise etc. This was done due to too many retailers not keeping up with pricing and/or doing so as to charge more without your knowledge and it should be EVERYWHERE. (YES, some unscrupulous retailers DO misprice items).
Pricing errors are not attempts to fool consumers.The average grocery store carries 30,000 items and relies on not always reliable employees to hang tags when prices change. Many companies give the customer the item free even when not required by law. Retailers generally put a lot of effort into maintaining the trust of consumers. They odd scofflaws are out there but are a tiny minority.
No one is sayin it is wide spread @@Srode1999 but to assume some don't do this intentionally would be wrong. I have found mis-priced grocery items, brought it to the manager's attention and received the 'free' and 'lowest price' on the 2nd plus. On a return to that store, I have found the item STILL mis-priced. Was this an employee not doing as instructed? Possibly so. The manager remembered my last trip. He commented that I 'already got my free item and that I wasn't entitled to another'. WRONG. The law is specific. Anyone who followed me, who took an item off the shelf before the tag was removed or changed or the error corrected is similarly entitled. He, being quite adamant, wouldn't comply with the law. I informed him that with two witnesses, he wouldn't appreciate the attention of weights and measures. He laughed. I contacted the state attorney general and made a report. He was visited that week, four days later and the 'error remained. He was told since it had been there since (MY first encounter) and not corrected, they had no choice but to go thru the process rather than just a warning after correction. I was contacted and told the result.' one week later, when I was in that store again, I saw the shelf price not changed so I went to the register with 6 of that item. He was called. When he saw my face he nearly dropped. He told the cashier to change the prices accordingly. When all was wrung up, he GAVE ME ALL at no charge. This told me he either wasn't trying anything or he had bad employees who didn't do as instructed. I returned the next day just to see (I had enough of that item, I wasn't back for more). The shelf price was changed as was that department's employee (maybe elsewhere? gone? I don't know). About a month later I saw a new face as manager in that store. This wasn't a mom and pop but rather a huge chain store.
I use the self check out and my benefit is it’s faster. People have this weird aversion to using them where I live, and so far I am benefiting greatly as there is no line to wait in like the other 5 lines with 6 people deep. I hope people continue to resist using self checkout. They make my shopping much faster standing over there grumbling about how long it’s taking.
I like self-checkout as well. Shorter wait -- often no wait -- and I can sort things as I bag and ensure no weird mistakes (a cashier once put hot items from the deli next to my ice cream, ugh).
Why go to the store at all then? Just order it delivered. Get rid of the last added cost, driving back and forth.
Don't you think they should give you some discount to balance out their savings? You know any savings go into their pocket.
@@bills6093 Delivery costs more than the cost of driving to the store yourself
Do the math before leaving a snarky comment.
I feel similarly, but since the corporations treat their labor as an expense and their savings go to shareholders and executives, I also strongly agree that businesses should pass part of those savings on to the customers who are actually saving them the money through their effort. And without legislation that won't happen.
I love the self-checkout, if I have only few items to buy, it's the fastest less annoying way to buy. The only thing I had a problem with was the fact that I did not know that the whole tray to place items on is a sensor/scale, the whole thing is. It triggers item is bagged signal to the computer. So, I always made the mistake of needing to bag the item to trigger the scan next item step, but all I had to do was place it on the tray where the bags are located. After that little hiccup I don't mind the self-checkout. I don't think the state should regulate anything. The savings will trickle down to the consumer due to free market competition.
I hate walmart self checkout, the scale is ridiculous. But at target, star market, and hmart, there’s no scale bugging you so im fine using them
Actually i wish trader joes had self checkout, haha, no offense to trader joe cashiers
Andi Doci: Yeah, it's a weight thing to just try to reduce the risk of people getting away with things like switching tags or just not scanning small expensive items, etc.
My only issue is bulky things like bottled water not fitting on the scale well.
Sayre, PA has two gas stations that are still full service and they are cheaper then several others with self serve in the area.
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That was back when you had Mechanics at the station as well And yes I miss those days too
Honestly the things they need to mandate in these larger stores is that they need to have a percentage of open cashier maned registered per self checkout. Stores claim people choose to use self checkout but when they have 1 open lane with a cashier and 20 self checkout you are really not giving people a choice in a busy store
The new thing now is 0 option .. they are forcing self checkout at some stores and have no cashiers.
Customers may figure if stores are forced to give 10% discounts to some, they'll simply raise prices to compensate for it. They may also envision longer lines at the self-check lanes it there's an extra incentive to use them. As for employee's touching items, I can smell if someone drenched in perfume handled an item I want to put in my basket and pick out a different one or pass on it altogether.
10% is a lot tho. All it takes is another local store to NOT have self-checkouts and therefore have 10% (or more, due to volume) less prices.
When I lived in Las Vegas, there was a gas station called Freddys that had a full service pump your gas option, as well as change your oil air up your tires wash your car vacuum it out all that goodness but I believe that was more of a selling point
At one time Meijer in Michigan used to have a policy of opening another register if there were more than three people in any checkout line. Now they are taking out two thirds of the registers for self checkout.
As a society, we are too dependent on electronic devices and are losing intrapersonal actions. I prefer to use a live cashier over self-checkout. I like talking to the cashiers and other customers. And too often, I run into minor complications with self checkout. Especially when buying something that requires age verification, Now one has to wait for an employee to verify your age. As far as I know, NJ does not allow self-service on gas. Someone pumps for you.
I want as little interpersonal action when shopping as possible unless that's my end goal.
I like the newer demonstration stores where you can go in, scan bar codes on your phone and not need the registers at all.
I don't need any new friends so I don't care about socializing with other customers or cashiers. Oh I'll be courteous to the store employees because that's the decent thing to do. But if I can expedite my day by self-checkout without having to stand in line for a live cashier then that goes in the plus column for my overall shopping experience.
"As a society, we are too dependent on electronic devices"
Says the person posting on UA-cam.
"NJ does not allow self-service on gas. "
An arbitrary interference in the marketplace.
I find it interesting that Steve didn't trust drivers to pump their own gas, yet high schoolers are somehow more capable than the driver is. If they're old and decrepit or otherwise mobility-challenged, I could understand the problem. Them being bad drivers meaning they can't figure out how to get liquid in a tank without lighting themselves on fire is just a poor excuse.
Honestly I think worrying about the loss of interactions because of things like self service should be the least of your concerns. Social media like twitter, facebook, instagram, ::coughcoughyoutubecommentscough:: are far more damaging imo. They keep people disengaged with real life and are ripe with bad actors and mis information.
In Sweden most major grocery stores have hand scanners so you can scan while you shop and put your stuff into bags. I think that this is a better system than self scanning checkouts (that we also have to some extent). If I was faced with choosing between only self scanning checkout or a manned checkout, I would use a manned checkout.
Sweden probably has more honest people than we do.
Those scanners would be stolen fast in the US. People here even steal those small handbaskets. And of course street bums steal large carts.
They still dont pay me for doing their job.
I’m sure Swedens culture is 180 from the trash culture we have here in the US.
Walmart has implemented a scanning feature like that at some stores for some customers. I believe it uses an app on your phone. You scan it with your phone and I believe even pay on your phone. It’s a great idea for those not wanting to wait in line for a cashier, but of course you still have to bag your items somehow.
I personally like self-checkouts and actually have an app on my phone for two separate stores (although co-owned) where I scan my items before even getting to the front of the store. I don't have to deal with rude cashiers and deal with them throwing my purchases in a bag without care about damage. I have had to go to customer service one more than one occasion to get my purchases corrected due to double scanning or skipping some items. Not only that but it's less people handling my food and I'm able to skip long lines at the one or two registers that are open.
And I'm sure both apps "require" your GPS location and a whole lot of other data from your device. Yet another huge problem with the self-checkout, every store wants to invade my privacy with facial recognition cameras or apps on my phone, I'll take a "rude cashier" over that any time. If you're so particular about how your groceries are packed, you can ask to do that yourself instead of complaining, Ken.
@TissuePaper true but Android now allows you to grant those permissions only when using the app.
My nearest grocery has 18 self-checkout lines and 1 or 2 teller occupied ones.