***UPDATE*** 12/20/23 Eufy reached out to me and to try this (this is counterintuitive but it works) Go to your camera settings of the cameras that are recording in 1080P -> video settings -> recording quality -> change it to 1080P then exit the app. Open up the app again and go back to the camera settings and to the recording quality and now change it to the highest resolution and that's it. ua-cam.com/video/3sJCrHZl_24/v-deo.html
Just tested it and it fixed it for my floodlight cam 2k pro (the fps was also being downgraded from 25 to 15). It did not fix it for my floodlight 2k (non pro version) E220. Still downgrades resolution from 2k to 1080p.
Is there going to be a fix for the reset button so the cam doesn't give itself a lobotomy when an intruder rushes the cam and hits reset before the device wakes up?
I have the Eufy Security Floodlight Cam S330, and all of my recordings are 1080p. Despite trying this, the Eufy Security Floodlight Cam S330 is connected/paired to my Homebase 3 and has a solid wifi connection and states 2k on the spec. Do you have any idea why this may be? My Doorbell Pro 2k, records in 1600x2300, still not 2k :S
Your videos, my humble opinion, are the de facto standard of home camera setup. I was just getting ready to dump my Arlo setup, due to now having to pay subscriptions costs. Now it seems, I’m still in a holding pattern of listening to your new review & reading other users comments. Please let your viewer know if the Homebase & Eufy camera setup is the way to go, or just another mistake that is costly & aggravating to home users. Thanks for all your efforts & honest reviews!
Lifehackster, you don’t have to dismount the cameras to get them synced with the home base 3. Just plug the home base 3 into an extension cord and move the home base near the light, sync it and then you can move the home base 3 back to where you want to.
Please keep us (your subscribers) updated re what you hear from eufy. I too have invested a lot in their products and just recently purchased a home base 3. Thanks
As someone with HB3 & nearly 2 dozen of eufys newest cameras & devices, I can not emphasize enough my disappointment and regret with my investment in their products. Constant bugs, issues and failures of the app. Constant problems from non-stop "updates" and adding devices to HB3 generating more & more failures. It's honestly just an unreliable system from a security aspect at this point. For example on Halloween, my porch/front of home covered by multiple different cameras only managed to pick up 5 events in my front yard/driveway/porch & door area out of the dozens of trick or treaters that evening. I honestly feel like eufy is a crypto style "rug pull" or "pump & dump" company at this point and fed up with it. They're just pumping & dumping equipment. Works great at first....
Sorry to hear your experience. Mine has been working good. I have the eufy cam 3 in my front yard for more than a year now. I’ll be doing a long term review on their floodlight cam and the solocam S340 and see how it performs long term.
@@MuscledRMH First thing I did. I've done it all down to checking angles & heights of installation, adjusting activity zones you name it. Contacting customer support... which is a laugh & story all in its self. At one point I was even in slack groups with developers participating in test groups ... 5 mins reading app reviews on the play store will show I'm no where near the only upset customer having all the same issues. Theres absolutely no interest in maintaining a functional system by eufy, their sole interest is pumping out & selling new products. Someones year old cameras are having problems after all the updates & new device compatibilities crammed into the system... too bad jack buy our new "insert blank here". End of the day.. unless someone wants to buy new gear once or twice every year... avoid eufy.
@@LifeHackster I've got a HB3 and about a dozen cams/devices myself (S330's, Vid smart lock S330, S230's, S120's, a couple of Indoor cams, but not all on the HB3), and mine have all been working good too; most devices for roughly a year, I believe.
After looking at many of your Eufy Videos i finally settled and ordered myself the S340 and Homebase 3 along with a 2C Pro and have them all setup to record to the Homebase 3. I have just ordered two (2) S220 SoloCams to add to the Homebase when they arrive. Very impressed with everything so far and really haven't noticed any problems but will keep an eye out for an update from Eufy/You regarding this issue.
Like you, I have two pro 2k cams and a homebase s380 but I have the impression that my videos are not recording on the homebase, I ordered a hard disk to see if that's the problem
I have all eufy stuff have suggested to it many who have bought, big proponent of them -just bought eufy as Xmas gift for parents but have just been constantly let down with them in the past 2 years. Lots of issues. Even had a car break in 2 cameras missed entirely aside from recording just as they left the yard picking up nothing. Might have to move on from them. They are slipping.
Thanks for making this video I'm very disappointed with Eufy's software as the glitches have caused me to miss events that were very important. Making matters worse if you don't have internet for an extended period the cams I had were functionally useless paperweights because they stopped recording and missed some shoplifting and a fight that happened at our bar. I've called them out on this multiple times only to receive lame automated responses that didn't actually make a difference.
I hadn’t noticed the resolution issue but I’m hoping they fix this. I have 2 x E330s and 2 x E340 flood lights connected to my HB3 along with other 2K battery cameras. One of the E340 cameras is always offline as it appears the Homebase can’t handle it. Eufy is looking into it and will hopefully sort it out.
Lol they have been doing this for almost a year. I noticed this when I hooked up the FLC2 pro to the HB3 and it was 1080p. I got rid of all eufy stuff and moved over to reolink. The quicker everyone does this the better
Just received my E340 and two S340s from Eufy. Their support is horrible. But I do own their video doorbell and seems to work fine. Ordered the HB3 with a 2TB SSD from Amazon yesterday. Would you recommend using MicroSD Cards in the 3 cameras or using the HM3? Realistically, im not to worried about it not showing up in 3k because i am not going to constantly watch it like a movie. I just need it to record and monitor my house for security reasons and that is it. Thanks.
Kuya LH, I have the HB3 and have tested it with a few E330's, S350, S340 Solo & E340 flood and can confirm that they are all set the highest res recordings but are only recording @ 1080P.
I have a S340 connected to my HB3 and its recording in full resolution. I checked all my other cameras and they are full resolution as well. Maybe it is with certain HB3s that this occurs?
I am invested in Eufy products including the HB3. I have 2 Solocam S40s, a SoloCam E40, a 2C, 2 Wall Light Cams, Doorbell t8210, and 3 2k IndoorCams. (2 look out windows and one monitors my garage. They all connected to the HB380 which has a 500GB SSD. Right now the HB3 has 84% available. It does bother me that the resolution is being limited when I have so much storage that it unused. Overall, I am pretty happy with the quality of the recordings, mostly am wondering why.
2:02 does homebase runs it's own wifi network and connects to your network via ethernet? I was planning to keep the homebase in basement with rest of network gear!
I just checked my cameras due to your PSA on this. If I download the video from my HB3 that was recorded on a S330 camera, the resolution is at 4k (3840x2160).
I am currently using several Eufy S350 cameras and considering purchasing the Homebase 3 (HB3) with the goal of recording in 4K quality. Has HB3 received updates addressing the recording resolution issue, and what is the current status? Specifically, will I be able to achieve 4K recording with my S350 cameras when using HB3?
I have used and will continue to use multiple eufy products. That being said, there is no substitute for POE cameras. Eufy has a lot of niche functionality but their core is weak.
Thanks for flagging this. Really appreciate it. I only have one Eufy camera and the rest are Ring. Was thinking of getting the HB3, so worth knowing everything that existing users are saying.
all my cameras are connected to homebase 3 and I have a 1tb SSD into it. None of my recordings show on there. it says 99 percent available capacity. I have to click on the individual camera to view the videos so it is locally storing the videos in each camera or are they stored on the homebase 3 but they're not directly viewable?
I almost bought into the promise of the Eufycam 3 but the narrow field of view gave me pause and I’m glad I didn’t. My only experience with Eufy has been the S40 and the person detection constantly thinks my German Shephard is a person, making the notifications useless. Never got an update so I’m not surprised that there are so many outstanding problems with the Homebase. Eufy lies and with no monthly income from you gives them no incentive to improve, they already got your money.
Thank you LifeHackster for your very honest and informative videos/product reviews. I have yet to jump into any home security devices but am getting pressured by my better half to get on the bandwagon and install a video doorbell and/or outdoor camera(s) around the outside of our house. I liked Eufy products but after reading all the negative comments, I'm back to square one trying to decide what brand to go with. So confusing! I really don't want to incur a monthly fee so onboard storage would be the way to go. Anyways, I'll keep researching. Happy Holidays to you!
I just noticed this when I connected a new indoor cam the other day. I hope they fix this because I have otherwise been enjoying an all-Eufy security setup, but what is the point in buying a 2k/4k camera if you're going to be limited to 1080p. I assumed it has to do with the fact that it can only use 2.4ghz and that there was maybe not enough bandwidth to go around for the full resolution recording with multiple cams. Thanks for bringing attention to this. Edit: My Solocam S340 is recording at 3k, but when I originally connected it, I had the Homebase wired and then unplugged it to get better wifi range. Maybe this only happens if your Homebase is wireless when you set up the new cams.
I have eufy homebase 2, and one of the eufy 2c camera is always offline, I think that is one of the issues since a lot of people's cameras worked well for 1 or 2 years, and after that, the camera is always offline. Does anyone else have a similar issue?
I have noticed that the cameras are not recording as clear of a picture as it should be. It is a clear picture, but not clear enough to be able to read license plates numbers. I hope they get this fixed!
I'm looking at boxes of e220s, hb3, e340 doorbell, s340s, s100s... And I'm peeved. I read reviews, watched videos, including yours and I don't recall the SD card vs hb3 resolution difference mentioned. Nor has Eufy laid it out, even after their privacy fiasco. I bought in large part because of my previous Anker experience, their reputation and I waited for Black Friday/Cyber Monday pricing. I bought directly from Eufy because they get a few more $$$ by avoiding Amazon's commission. And now it's 12/20 and I have to pay for return shipping and find something else, quick. Or do I bet on Eufy to fix this after their privacy fiasco and now this lack of disclosure? Perhaps not...
Thank you for your informative videos as always. I wonder, you mention it briefly, but did I understand correctly that the recording to the homebase is only on detection of motion and not continuous?
That’s for eufys floodlight cam 2 pro. All their cams that can record 24/7 when setup as standalone recording to their SD card will also able to record 24/7 on the HB3.
Thanks for the video. I was not aware of that. Honestly, I'm bit disappointed with overall Eufy experience. My Ring doorbell is sending me notification much faster than Eufy camera that is installed earlier on the way. My conclusion is that their notification infrastructure is inferior to Ring infrastructure. The problem with Ring is they are stuck in 1080p and going nowhere.
Can I start and stop the e340 recoring on my own. I want to record things outside my door at any given time. They might not always be moving to set off the motion detector
I have the Smartdrop delivery box and can not get it connected to the home base 3. It says I need to place it near the home base 3 to connect. It is 10 feet away and bolted down so isn't going to happen. I noticed you said the camera also needs to be close to home base which would be easier, but why?
I was thinking of purchasing the Eufycam 2CPro 2K camera kit. Would what you’re talking about have the same issue with the accompanying base? Will it only record to the base 1080p when in fact the cams take 2K video? Thanks for the heads up.
I purchased the S340 with HB3 and agree the performance was disappointing on two aspects. One being inconsistent recordings where events missed or blurry images while the camera followed a subject. The other drawback being not enough power retention in geographies where natural sunlight is a challenge.
My base station seems to have stopped listing the events. I still get alerts on my phone though. I am not sure, but I did trigger a camera theft alert a few days ago as I was repositioning a camera mount. Any ideas or solutions?
I don't have this issue in Germany. There are two options 1) they've already fixed it 2) they deploy different software packages depending on your region
This is strange. I have 8 or so cameras including 3 indoor cameras one is the s350. I've gone back and checked my 4k single view and duel view samples. Single view is 3840 / 2160 duel mode is 2304/ 2592. I have them set to continuous recording. Indoor mini and indoor camera only appear to be recording at 1920/ 1080 recording events only.
I wonderif I was doing something wrong:/ i recently just got the Hb3, e220 and e 340, and they are recording in 1080 like you said. I also can't get the motion detection to behave correctly and to STOP tracking cars passing in front of my house. I have correctly set activity zones. And turned down the motion sensitivity. Overall, I am not impressed with this system and pausing my planned expansion until they sort this out. As of right now, Im pretty much labeling it FALSE ADVERTISING.
I have just got this camera...and I'm recording to the sd card.. but still it won't let me select 3k recording. it's totally greyed out. it's got great wifi signal and the sd card is the top spec too. what's going on
For anyone that says HB3 recording is just a "bonus" and to not expect much from it... I tried using different microSD cards in the E340 floodlight & S350 indoor cam, both are really laggy when trying to seek/review the 24/7 recorded footage. It's totally useless half the time, as seeking around will cause the camera to be non responsive, having to back out & retry again. HB3 24/7 footage review has barely any lag and is much less frustrating to use which makes sense as it has an SSD instead of microSD & a dedicated processor. I wouldn't consider HB3 recordings as a "bonus" feature but more like a fix to the totally broken on camera footage viewing experience. What's the point of having 24/7 recordings in the camera when you have to pull your hair out just to view it?
This is most likely your WiFi connection. Remember when you have micro SD card recordings, the app has to load it from the camera itself while with the homebase, it is inside and you also probably have plugged it in to your network and that is why it has a smoother playback.
@@LifeHackster I thought that could be a reason too but my S350 indoor cam is in the same room as my router, less than 15ft distance and it was still laggy when reviewing 24/7 footage.
would you agree that a safe camera system should record on the cloud? if somebody breaks in and breaks, destroys, or removes the security camera with a local SD card, there will be no footage at all....am i thinking about this correctly?
Where do you find the “properties” so I can See what my HB3 is recording. Also a little advice, my s330 is situated about 7’ off the ground, however I am on a hill it Durant pick up cars entering my cul de sac, my hits is about 25’ from the curve. Any ideas? Also the s330 how far does it pick up movement and could i possibly get license plate numbers? I have 7 cameras using the HB3. Thanks for your information
You have to download the footage to your phone and you can click info from your phone's album. I download the footage to my PC and right click properties is what you will see in the snapshots that I do in my videos. The S330 are the battery powered Eufy Cam 3's right..if that's the case, it will usually detect a person at 25-30 feet probably a bit farther with cars. As to plates, there are a lot of factors involve like angle, time of day and distance that it is not guaranteed to read plates.
I have a different issue . I put an expanded HD in HB3 and every time it reaches 88% available memory I get the message to format my hd and when I look at the app it says format hd error . I formatted more than 20 times and it still does it . I just took the expanded HD out . Could it be the kind I’m using ? I got a Toshiba 2.5 inch sata data ??
My newly purchase S340 has a great live picture... but any video recored on the Homebase 3 is no where near the same quality.. Had an instance just last night where the Mail Boxes were robbed on our street and the camera captured the van leaving the scene (early morning light B&W video) but quality so low its hard to make out details of the van it looked like the low quality video of years past!... I thought I had a higher quality system than I did have with the very old Nest Outdoor Cam ?? I'm very disappointed!! Though I do love the live picture... Just incase Eufy support looks at these I wish they would update their app to be quicker at seeing the live picture and place buttons on Camera live screen to make it faster to get to preset positions... instead of having to jump to preferences/presets.... lot of extra steps when in a hurry to see something...
I don't appear to be having this problem with the s340 and HB3. The video resolution is showing as 2304x2592 in any saved video files that I have downloaded to my phone. Maybe I am missing something? I am recording in dual format if that matters.
Just unboxed Homebase 3 and E340 camera with lights. Spent all day trying to get the E340 to connect to the Homebase. App shows both connected to modems WiFi. All it does is search for connection to Homebase. Only 10 feet from camera. Can view live camera in app. Lights work. When trying to connect to base camera has blue then red flashing light. Manual says red means not connected to WiFi. Frustrated so much think I will return it.
Wow, first they don’t communicate to customers on how their data is being used/protected, then now they again aren’t communicating with the customer that advertised features aren’t functional. Glad I only have a Eufy doorbell, and I’ll be looking to replace it sooner rather than later.
I have the homebase 2 with 3 outdoor cameras and 2 indoor tilt cameras with sd storage, each with it's own quirks and habits... The indoor cameras, about half of the time switch by geofencing in opposite modes, for example, I leave and one camera goes to away while the other remains to home or goes to "disarmed", then when I 'm back home, the "away" one turns to home, but the other one turns to away, and it will stay that way until I manually change it to home. This happens randomly to both cameras. At the same time, the Homebase and the 3 outdoor cams, may or may not have turned mode by geofencing, or they just might turn to home when I leave and to away when I get back, and this used to happen about half of the time, the other half they just worked. Sometimes it will go to the correct mode if I live watch one of them, other times I need to manually change it to the proper mode and leave it for a while before turning geofencing back on. Now geofencing simply does not work (90% of the time) and the actual response I got from eufy support was that I should not use Geofencing because it is known to not work. I have a very stable and fast internet speed, a gery good modem/router, wifi 6, a good phone (I had a midrange phone at that time and they also told me that it might be because of my phone's sensors, which was not the case because I experience the exact same problems today with a S23). The sad part is that geofencing was one of the two selling points for me and it doesn't work. Sometimes, it will randomly change to the wrong mode, saying I have been out of (or in to) the geofencing area, while I can see in the app's geofencing map that it locates me at the correct place. Detection... I have a camera facing my entrance, and a second camera a couple meters from the first, facing kind of away but has the first camera in view. If someone gets in my yard, the fist camera usually doesn't pick the movement (recording and exclusion zones, sensitivity etc are all setup correctly) and doesn't record. Then the second camera will (sometimes) pick the person already inside my yard, and when the person leaves, my first camera will eventually pick the movement and I will get a nice shot of his back instead of a face... Then, it's the downloading issue from a continuous recording part that has no events. Yes, I can download a small clip of an event, but I once needed to download a 2 hour continuous recording and the only way to do it was to record the clip while viewing it, without anything else interrupting my phone and no fast forward because no sound and the saved video would freeze in so many timestamps and there was no such indication while recording the play back, and also the quality was just terrible, despite the local recording being 2K. That time it ended up taking about 4 hours to get a ok 2 hour clip. As for security? I don't trust it. 3 times people broke into my yard. One time I only found out because something was missing and the yard door was open, no recording no alarm, no event, nothing. Another time I just saw a person exiting my yard door... When did he enter, what did he do, how much time did he spend in my yard? Unanswered... Third time, I got to see a face from above of someone stealing something from my yard, that the second camera recorded, while the first camera watching the entrance never activated when this person came or left, and I know he passed in front of it, because I can see that in the edge of the second camera. My solution so far is to trigger all cameras recording if one of them picks up movement. There have been some funny moments as well because one of my cameras consistently thinks my dog's ass is a face and sends me a nice shot of it, telling me someone has been spotted. Bottom line, it never delivered when I actually needed it. Today, I got a notification to "trade off" my "old" homebase 2 with the homebase 3 for half the price. Is it actually worth it? Does it work ok with the cameras from homebase 2? Is geofencing fixed? Should I even consider it?
Thank you for your video, this, unfortunately, is bad news as I just received my E340 floodlight no more than 20 minutes ago from Amazon. I have been having trouble with Eufy automations as when camera, one detect motion, camera two does not always triggered to record as programmed and vice versa. Currently the Eufy E 340 floodlight cam is on sale for one 169.99 on Amazon. Which I purchased yesterday and just received today. Here’s hoping we end the year with a new Eufy video with good news.
Eufy does not seem very responsible about their claims. There is a big disconnect between their website and reality even when it comes to ordering. After talking with customer service -- on their top banner and their member page it states "FREE SAME DAY SHIPPING". He wasn't aware of these website changes and he said Eufy wasn't communicating well from up top to them as well. He said they used Amazon for logistics so I should expect how long it takes to ship from Amazon. I was told on Monday it would ship the same day if it was ordered by 1PM. So I did that. Both orders shipped Tuesday. I sent them an email showing screenshots of their claim on their website. They emailed me back without addressing anything. Once I contacted support again (this time just chat and not video chat), they said shipping takes 3-7 days and basically told me to deal with it. The second support person Marion was unhelpful. I ordered from Eufy direct thinking it would ship right away based on my conversation with Mikey. Who didn't say it explicitly but it seems the company doesn't communicate with their employees very well. The order process is souring me and considering canceling the whole order.
@@LifeHacksterso I got it working. Had to unplug the none base from Ethernet and power for about 30 seconds and erase it. It was stuck in “home base is busy” mode. I think it had to do with wiping it remotely. On a seperate subject have you or will you do a video in Eufy’s integration to HomeKit? I tried setting it up, it registers the home base as a bridge and registers it to the home I want. However, when o open the home app the Eufy does not show up, (but HomeKit says it’s added if I try to add it again. Went back and reread the instructions and looks like you have to have a Hub in the home for it to work (iPad or Apple TV). What’s your experience and have you set this up for HomeKit? Thanks..!!!
This isn't an 'issue', it's just blatant false advertising. Standard practice for Eufy, nothing but absolute regret investing in their trash eco-system.
***UPDATE*** 12/20/23 Eufy reached out to me and to try this (this is counterintuitive but it works) Go to your camera settings of the cameras that are recording in 1080P -> video settings -> recording quality -> change it to 1080P then exit the app. Open up the app again and go back to the camera settings and to the recording quality and now change it to the highest resolution and that's it. ua-cam.com/video/3sJCrHZl_24/v-deo.html
Just tested it and it fixed it for my floodlight cam 2k pro (the fps was also being downgraded from 25 to 15).
It did not fix it for my floodlight 2k (non pro version) E220. Still downgrades resolution from 2k to 1080p.
Is there going to be a fix for the reset button so the cam doesn't give itself a lobotomy when an intruder rushes the cam and hits reset before the device wakes up?
OMG it just worked, WTF Eufy they need to fix this for real. It's not normal that I have to find fixes from UA-cam comments!!!
I have the Eufy Security Floodlight Cam S330, and all of my recordings are 1080p. Despite trying this, the Eufy Security Floodlight Cam S330 is connected/paired to my Homebase 3 and has a solid wifi connection and states 2k on the spec. Do you have any idea why this may be? My Doorbell Pro 2k, records in 1600x2300, still not 2k :S
I think they hire dump software developers
Good to see smart home tech UA-camrs calling out brands lately, you guys are our voice!
Your videos, my humble opinion, are the de facto standard of home camera setup. I was just getting ready to dump my Arlo setup, due to now having to pay subscriptions costs. Now it seems, I’m still in a holding pattern of listening to your new review & reading other users comments. Please let your viewer know if the Homebase & Eufy camera setup is the way to go, or just another mistake that is costly & aggravating to home users. Thanks for all your efforts & honest reviews!
Lifehackster, you don’t have to dismount the cameras to get them synced with the home base 3. Just plug the home base 3 into an extension cord and move the home base near the light, sync it and then you can move the home base 3 back to where you want to.
my professional cams are mounted. i removed the hb3 this weekend from eufy now i cant connect cam without dismounting and uncabling.
Please keep us (your subscribers) updated re what you hear from eufy. I too have invested a lot in their products and just recently purchased a home base 3. Thanks
As someone with HB3 & nearly 2 dozen of eufys newest cameras & devices, I can not emphasize enough my disappointment and regret with my investment in their products. Constant bugs, issues and failures of the app. Constant problems from non-stop "updates" and adding devices to HB3 generating more & more failures. It's honestly just an unreliable system from a security aspect at this point. For example on Halloween, my porch/front of home covered by multiple different cameras only managed to pick up 5 events in my front yard/driveway/porch & door area out of the dozens of trick or treaters that evening. I honestly feel like eufy is a crypto style "rug pull" or "pump & dump" company at this point and fed up with it. They're just pumping & dumping equipment.
Works great at first....
Sorry to hear your experience. Mine has been working good. I have the eufy cam 3 in my front yard for more than a year now. I’ll be doing a long term review on their floodlight cam and the solocam S340 and see how it performs long term.
Before I switched to Reolink , I increased the sensivity of the sensor and it worked much better.
@@MuscledRMH First thing I did. I've done it all down to checking angles & heights of installation, adjusting activity zones you name it. Contacting customer support... which is a laugh & story all in its self. At one point I was even in slack groups with developers participating in test groups ...
5 mins reading app reviews on the play store will show I'm no where near the only upset customer having all the same issues. Theres absolutely no interest in maintaining a functional system by eufy, their sole interest is pumping out & selling new products.
Someones year old cameras are having problems after all the updates & new device compatibilities crammed into the system... too bad jack buy our new "insert blank here".
End of the day.. unless someone wants to buy new gear once or twice every year... avoid eufy.
I’m becoming very disillusioned by them.
@@LifeHackster I've got a HB3 and about a dozen cams/devices myself (S330's, Vid smart lock S330, S230's, S120's, a couple of Indoor cams, but not all on the HB3), and mine have all been working good too; most devices for roughly a year, I believe.
I hope they get this corrected as I’m expecting the HB 3 in a few days and plan to use it as a central recording hub.
How’s it working so far?
After looking at many of your Eufy Videos i finally settled and ordered myself the S340 and Homebase 3 along with a 2C Pro and have them all setup to record to the Homebase 3. I have just ordered two (2) S220 SoloCams to add to the Homebase when they arrive. Very impressed with everything so far and really haven't noticed any problems but will keep an eye out for an update from Eufy/You regarding this issue.
Thanks for watching!
Like you, I have two pro 2k cams and a homebase s380 but I have the impression that my videos are not recording on the homebase, I ordered a hard disk to see if that's the problem
Did you figure it out? How’s it going
Thanks for letting us know, hopefully they will fix this soon with a firmware update
I have all eufy stuff have suggested to it many who have bought, big proponent of them -just bought eufy as Xmas gift for parents but have just been constantly let down with them in the past 2 years. Lots of issues. Even had a car break in 2 cameras missed entirely aside from recording just as they left the yard picking up nothing. Might have to move on from them. They are slipping.
Was getting ready to buy this setup and what’s mentioned in this video actually turned me away
Thanks for making this video I'm very disappointed with Eufy's software as the glitches have caused me to miss events that were very important. Making matters worse if you don't have internet for an extended period the cams I had were functionally useless paperweights because they stopped recording and missed some shoplifting and a fight that happened at our bar. I've called them out on this multiple times only to receive lame automated responses that didn't actually make a difference.
I hadn’t noticed the resolution issue but I’m hoping they fix this.
I have 2 x E330s and 2 x E340 flood lights connected to my HB3 along with other 2K battery cameras. One of the E340 cameras is always offline as it appears the Homebase can’t handle it. Eufy is looking into it and will hopefully sort it out.
Thanks for watching!
Lol they have been doing this for almost a year. I noticed this when I hooked up the FLC2 pro to the HB3 and it was 1080p. I got rid of all eufy stuff and moved over to reolink. The quicker everyone does this the better
Good news on the e330 cameras recording at the correct resolution. I’m sure they will get this fixed.
Just received my E340 and two S340s from Eufy. Their support is horrible. But I do own their video doorbell and seems to work fine. Ordered the HB3 with a 2TB SSD from Amazon yesterday. Would you recommend using MicroSD Cards in the 3 cameras or using the HM3? Realistically, im not to worried about it not showing up in 3k because i am not going to constantly watch it like a movie. I just need it to record and monitor my house for security reasons and that is it. Thanks.
Heck i wanted to add s340 to my system, but don't want 1080 recordings
Kuya LH, I have the HB3 and have tested it with a few E330's, S350, S340 Solo & E340 flood and can confirm that they are all set the highest res recordings but are only recording @ 1080P.
I can confirm this for HB3 and S300! It only records in 1080p instead of 4k! 😡
I have a S340 connected to my HB3 and its recording in full resolution. I checked all my other cameras and they are full resolution as well. Maybe it is with certain HB3s that this occurs?
Can you tell me what your firmware version is on your HB3? I have 3.3.7.9
I am invested in Eufy products including the HB3. I have 2 Solocam S40s, a SoloCam E40, a 2C, 2 Wall Light Cams, Doorbell t8210, and 3 2k IndoorCams. (2 look out windows and one monitors my garage. They all connected to the HB380 which has a 500GB SSD. Right now the HB3 has 84% available.
It does bother me that the resolution is being limited when I have so much storage that it unused. Overall, I am pretty happy with the quality of the recordings, mostly am wondering why.
2:02 does homebase runs it's own wifi network and connects to your network via ethernet? I was planning to keep the homebase in basement with rest of network gear!
I just got my units and should be installed this week. Thanks for the update,
I just checked my cameras due to your PSA on this. If I download the video from my HB3 that was recorded on a S330 camera, the resolution is at 4k (3840x2160).
I am currently using several Eufy S350 cameras and considering purchasing the Homebase 3 (HB3) with the goal of recording in 4K quality. Has HB3 received updates addressing the recording resolution issue, and what is the current status? Specifically, will I be able to achieve 4K recording with my S350 cameras when using HB3?
Stopped at HB2 because all newer cams and bases have stopped HomeKit compatibility. I want one app for all my cams.
Thanks for another informative video. What mesh system do you use?
thanks for bringing this to public attention
Thanks for the findings. Great to see this is reported.
I have used and will continue to use multiple eufy products. That being said, there is no substitute for POE cameras. Eufy has a lot of niche functionality but their core is weak.
Thanks for watching!
We need a review for the new OUTDOOR/INDOOR SIREN they released!!! Thank you Lifehackster!
Please
I did not know this issue, but now I am going to check since I have a HB3 with three cameras connected to it.
Thanks for flagging this. Really appreciate it. I only have one Eufy camera and the rest are Ring. Was thinking of getting the HB3, so worth knowing everything that existing users are saying.
all my cameras are connected to homebase 3 and I have a 1tb SSD into it. None of my recordings show on there. it says 99 percent available capacity. I have to click on the individual camera to view the videos so it is locally storing the videos in each camera or are they stored on the homebase 3 but they're not directly viewable?
luckily i’ve not made any eufy purchase yet, we feel cheated, what’s the point of having a 4K cam but the recording is in 1080p?
Merry Christmas! We like your videos. Sean, Aiden, Lindsey and Rob
I bought the whole suite of cameras and HB3. 9 in all. Looks like they’ll be going back. Sad. Electronic Snake Oil. ITWWLI.
Currently running Arlo.
I almost bought into the promise of the Eufycam 3 but the narrow field of view gave me pause and I’m glad I didn’t. My only experience with Eufy has been the S40 and the person detection constantly thinks my German Shephard is a person, making the notifications useless. Never got an update so I’m not surprised that there are so many outstanding problems with the Homebase. Eufy lies and with no monthly income from you gives them no incentive to improve, they already got your money.
LifeHackster, honestly the only true home security reviewer who's revealing the real facts and faults with systems
Thank you LifeHackster for your very honest and informative videos/product reviews. I have yet to jump into any home security devices but am getting pressured by my better half to get on the bandwagon and install a video doorbell and/or outdoor camera(s) around the outside of our house. I liked Eufy products but after reading all the negative comments, I'm back to square one trying to decide what brand to go with. So confusing! I really don't want to incur a monthly fee so onboard storage would be the way to go. Anyways, I'll keep researching. Happy Holidays to you!
This is a major problem!!
Does this include s330 aka eufycam 3? I just bought 8 of them with 2 HB3 but not yet installed. 😢
I just noticed this when I connected a new indoor cam the other day. I hope they fix this because I have otherwise been enjoying an all-Eufy security setup, but what is the point in buying a 2k/4k camera if you're going to be limited to 1080p. I assumed it has to do with the fact that it can only use 2.4ghz and that there was maybe not enough bandwidth to go around for the full resolution recording with multiple cams. Thanks for bringing attention to this.
Edit: My Solocam S340 is recording at 3k, but when I originally connected it, I had the Homebase wired and then unplugged it to get better wifi range. Maybe this only happens if your Homebase is wireless when you set up the new cams.
I have eufy homebase 2, and one of the eufy 2c camera is always offline, I think that is one of the issues since a lot of people's cameras worked well for 1 or 2 years, and after that, the camera is always offline. Does anyone else have a similar issue?
Has this been fixed now? Looking at buying the E340 Doorbell Camera, S350 Indoor Camera and Homebase 3.
I just got my hb3 setup yesterday. E340 has been up for a week. Right not resolution issues does not bother me. Thanks for the eufy reviews.
I just put mine up and when I go to recording quality in settings the 3k option is greyed out? I'm recording to an sd
I have noticed that the cameras are not recording as clear of a picture as it should be. It is a clear picture, but not clear enough to be able to read license plates numbers. I hope they get this fixed!
I'm looking at boxes of e220s, hb3, e340 doorbell, s340s, s100s... And I'm peeved. I read reviews, watched videos, including yours and I don't recall the SD card vs hb3 resolution difference mentioned. Nor has Eufy laid it out, even after their privacy fiasco. I bought in large part because of my previous Anker experience, their reputation and I waited for Black Friday/Cyber Monday pricing. I bought directly from Eufy because they get a few more $$$ by avoiding Amazon's commission. And now it's 12/20 and I have to pay for return shipping and find something else, quick. Or do I bet on Eufy to fix this after their privacy fiasco and now this lack of disclosure? Perhaps not...
I have the HB3 paired with 8 different cameras and have had no issues since installing almost 2 years ago.
Thank you for your informative videos as always. I wonder, you mention it briefly, but did I understand correctly that the recording to the homebase is only on detection of motion and not continuous?
That’s for eufys floodlight cam 2 pro. All their cams that can record 24/7 when setup as standalone recording to their SD card will also able to record 24/7 on the HB3.
Eh! Thank you for your prompt answer! @@LifeHackster
Thanks for the video. I was not aware of that. Honestly, I'm bit disappointed with overall Eufy experience. My Ring doorbell is sending me notification much faster than Eufy camera that is installed earlier on the way. My conclusion is that their notification infrastructure is inferior to Ring infrastructure. The problem with Ring is they are stuck in 1080p and going nowhere.
Can I start and stop the e340 recoring on my own. I want to record things outside my door at any given time. They might not always be moving to set off the motion detector
Yes I have same setup Very disappointed
I have the Smartdrop delivery box and can not get it connected to the home base 3. It says I need to place it near the home base 3 to connect. It is 10 feet away and bolted down so isn't going to happen. I noticed you said the camera also needs to be close to home base which would be easier, but why?
I was thinking of purchasing the Eufycam 2CPro 2K camera kit. Would what you’re talking about have the same issue with the accompanying base? Will it only record to the base 1080p when in fact the cams take 2K video? Thanks for the heads up.
I purchased the S340 with HB3 and agree the performance was disappointing on two aspects. One being inconsistent recordings where events missed or blurry images while the camera followed a subject. The other drawback being not enough power retention in geographies where natural sunlight is a challenge.
My base station seems to have stopped listing the events. I still get alerts on my phone though. I am not sure, but I did trigger a camera theft alert a few days ago as I was repositioning a camera mount. Any ideas or solutions?
I don't have this issue in Germany. There are two options 1) they've already fixed it 2) they deploy different software packages depending on your region
This is strange. I have 8 or so cameras including 3 indoor cameras one is the s350. I've gone back and checked my 4k single view and duel view samples. Single view is 3840 / 2160 duel mode is 2304/ 2592. I have them set to continuous recording. Indoor mini and indoor camera only appear to be recording at 1920/ 1080 recording events only.
@lifehackster how do I connect my cameras to the eufy home base? Because Initially connected but nothing is going to the homebase system
Hi there, do you encounter problem with S330 camera activity not recorded in Homebase3?
I wonderif I was doing something wrong:/ i recently just got the Hb3, e220 and e 340, and they are recording in 1080 like you said. I also can't get the motion detection to behave correctly and to STOP tracking cars passing in front of my house. I have correctly set activity zones. And turned down the motion sensitivity. Overall, I am not impressed with this system and pausing my planned expansion until they sort this out. As of right now, Im pretty much labeling it FALSE ADVERTISING.
I have just got this camera...and I'm recording to the sd card.. but still it won't let me select 3k recording. it's totally greyed out. it's got great wifi signal and the sd card is the top spec too. what's going on
For anyone that says HB3 recording is just a "bonus" and to not expect much from it... I tried using different microSD cards in the E340 floodlight & S350 indoor cam, both are really laggy when trying to seek/review the 24/7 recorded footage. It's totally useless half the time, as seeking around will cause the camera to be non responsive, having to back out & retry again.
HB3 24/7 footage review has barely any lag and is much less frustrating to use which makes sense as it has an SSD instead of microSD & a dedicated processor. I wouldn't consider HB3 recordings as a "bonus" feature but more like a fix to the totally broken on camera footage viewing experience. What's the point of having 24/7 recordings in the camera when you have to pull your hair out just to view it?
This is most likely your WiFi connection. Remember when you have micro SD card recordings, the app has to load it from the camera itself while with the homebase, it is inside and you also probably have plugged it in to your network and that is why it has a smoother playback.
@@LifeHackster I thought that could be a reason too but my S350 indoor cam is in the same room as my router, less than 15ft distance and it was still laggy when reviewing 24/7 footage.
Unable to connect my Duffy mini indoor cam with Wi-Fi, is there any way I can connect with my Homebase 3? Thanks
would you agree that a safe camera system should record on the cloud? if somebody breaks in and breaks, destroys, or removes the security camera with a local SD card, there will be no footage at all....am i thinking about this correctly?
Where do you find the “properties” so I can See what my HB3 is recording. Also a little advice, my s330 is situated about 7’ off the ground, however I am on a hill it Durant pick up cars entering my cul de sac, my hits is about 25’ from the curve. Any ideas? Also the s330 how far does it pick up movement and could i possibly get license plate numbers? I have 7 cameras using the HB3. Thanks for your information
You have to download the footage to your phone and you can click info from your phone's album. I download the footage to my PC and right click properties is what you will see in the snapshots that I do in my videos. The S330 are the battery powered Eufy Cam 3's right..if that's the case, it will usually detect a person at 25-30 feet probably a bit farther with cars. As to plates, there are a lot of factors involve like angle, time of day and distance that it is not guaranteed to read plates.
So you don't need this base for the s340? So, what is the real advantage of this base?
I have a different issue . I put an expanded HD in HB3 and every time it reaches 88% available memory I get the message to format my hd and when I look at the app it says format hd error . I formatted more than 20 times and it still does it . I just took the expanded HD out . Could it be the kind I’m using ? I got a Toshiba 2.5 inch sata data ??
My newly purchase S340 has a great live picture... but any video recored on the Homebase 3 is no where near the same quality.. Had an instance just last night where the Mail Boxes were robbed on our street and the camera captured the van leaving the scene (early morning light B&W video) but quality so low its hard to make out details of the van it looked like the low quality video of years past!... I thought I had a higher quality system than I did have with the very old Nest Outdoor Cam ?? I'm very disappointed!! Though I do love the live picture... Just incase Eufy support looks at these I wish they would update their app to be quicker at seeing the live picture and place buttons on Camera live screen to make it faster to get to preset positions... instead of having to jump to preferences/presets.... lot of extra steps when in a hurry to see something...
I don't appear to be having this problem with the s340 and HB3. The video resolution is showing as 2304x2592 in any saved video files that I have downloaded to my phone. Maybe I am missing something? I am recording in dual format if that matters.
has this been fixed what about the 380 professional cameras do they suffer it
When are they going to upgrade the battery for homebase 3 in case the power outlet gives out.
I haven’t heard anything. Hopefully, they will add that option soon.
@@LifeHackster huge fan here man, thank you!
The homebase 2 backup battery works for the homebase 3. It will just hang off the battery pack a little bit due to the HB3 being bigger than the HB2.
@@heathhardie616that’s how I have it now, but I rather something that fix lol thanks man.
Hi
Can i use a poe riolink camera without an nvr? Do they have sd cards?
What would you recommend.
Thank you
Yes, they have SD card ports. Some cameras that come with their NVR kits though will not have this option.
Just unboxed Homebase 3 and E340 camera with lights. Spent all day trying to get the E340 to connect to the Homebase. App shows both connected to modems WiFi. All it does is search for connection to Homebase. Only 10 feet from camera. Can view live camera in app. Lights work. When trying to connect to base camera has blue then red flashing light. Manual says red means not connected to WiFi. Frustrated so much think I will return it.
I returned my Eufy E340. Nice equipment but the technology needs improvement. I purchased the Winees floodlight F2 Pro.
How do you view the detail of what resolution its recorded in?
Thank you so much it works 😅 got 4 around the house e340 👍 look much better 😁
You can select what each one of the cameras records in
Having problems with hb3....it doesn't connect online (connected to router),but switched it to mesh and working now
Wow, first they don’t communicate to customers on how their data is being used/protected, then now they again aren’t communicating with the customer that advertised features aren’t functional. Glad I only have a Eufy doorbell, and I’ll be looking to replace it sooner rather than later.
Maybe i missed this in tht video but if you record on sd card for the s340, whats the highest quality resolution if you're recording 247?
I have the homebase 2 with 3 outdoor cameras and 2 indoor tilt cameras with sd storage, each with it's own quirks and habits... The indoor cameras, about half of the time switch by geofencing in opposite modes, for example, I leave and one camera goes to away while the other remains to home or goes to "disarmed", then when I 'm back home, the "away" one turns to home, but the other one turns to away, and it will stay that way until I manually change it to home. This happens randomly to both cameras. At the same time, the Homebase and the 3 outdoor cams, may or may not have turned mode by geofencing, or they just might turn to home when I leave and to away when I get back, and this used to happen about half of the time, the other half they just worked. Sometimes it will go to the correct mode if I live watch one of them, other times I need to manually change it to the proper mode and leave it for a while before turning geofencing back on.
Now geofencing simply does not work (90% of the time) and the actual response I got from eufy support was that I should not use Geofencing because it is known to not work. I have a very stable and fast internet speed, a gery good modem/router, wifi 6, a good phone (I had a midrange phone at that time and they also told me that it might be because of my phone's sensors, which was not the case because I experience the exact same problems today with a S23). The sad part is that geofencing was one of the two selling points for me and it doesn't work. Sometimes, it will randomly change to the wrong mode, saying I have been out of (or in to) the geofencing area, while I can see in the app's geofencing map that it locates me at the correct place.
Detection... I have a camera facing my entrance, and a second camera a couple meters from the first, facing kind of away but has the first camera in view. If someone gets in my yard, the fist camera usually doesn't pick the movement (recording and exclusion zones, sensitivity etc are all setup correctly) and doesn't record. Then the second camera will (sometimes) pick the person already inside my yard, and when the person leaves, my first camera will eventually pick the movement and I will get a nice shot of his back instead of a face...
Then, it's the downloading issue from a continuous recording part that has no events. Yes, I can download a small clip of an event, but I once needed to download a 2 hour continuous recording and the only way to do it was to record the clip while viewing it, without anything else interrupting my phone and no fast forward because no sound and the saved video would freeze in so many timestamps and there was no such indication while recording the play back, and also the quality was just terrible, despite the local recording being 2K. That time it ended up taking about 4 hours to get a ok 2 hour clip.
As for security? I don't trust it. 3 times people broke into my yard. One time I only found out because something was missing and the yard door was open, no recording no alarm, no event, nothing. Another time I just saw a person exiting my yard door... When did he enter, what did he do, how much time did he spend in my yard? Unanswered... Third time, I got to see a face from above of someone stealing something from my yard, that the second camera recorded, while the first camera watching the entrance never activated when this person came or left, and I know he passed in front of it, because I can see that in the edge of the second camera. My solution so far is to trigger all cameras recording if one of them picks up movement.
There have been some funny moments as well because one of my cameras consistently thinks my dog's ass is a face and sends me a nice shot of it, telling me someone has been spotted.
Bottom line, it never delivered when I actually needed it.
Today, I got a notification to "trade off" my "old" homebase 2 with the homebase 3 for half the price. Is it actually worth it? Does it work ok with the cameras from homebase 2? Is geofencing fixed? Should I even consider it?
Thank you for your video, this, unfortunately, is bad news as I just received my E340 floodlight no more than 20 minutes ago from Amazon. I have been having trouble with Eufy automations as when camera, one detect motion, camera two does not always triggered to record as programmed and vice versa. Currently the Eufy E 340 floodlight cam is on sale for one 169.99 on Amazon. Which I purchased yesterday and just received today. Here’s hoping we end the year with a new Eufy video with good news.
Hope they get this fixed. Doubt it
I can't get my E340 to record on the Homebase 3. Everything else works; just won't record.
I check mine hb3 with s340 is in 4k. Downloaded to my phone and checked the file info
Thank you for the video didn't even realise not good at all 😮
Eufy does not seem very responsible about their claims. There is a big disconnect between their website and reality even when it comes to ordering. After talking with customer service -- on their top banner and their member page it states "FREE SAME DAY SHIPPING". He wasn't aware of these website changes and he said Eufy wasn't communicating well from up top to them as well. He said they used Amazon for logistics so I should expect how long it takes to ship from Amazon.
I was told on Monday it would ship the same day if it was ordered by 1PM. So I did that.
Both orders shipped Tuesday.
I sent them an email showing screenshots of their claim on their website. They emailed me back without addressing anything. Once I contacted support again (this time just chat and not video chat), they said shipping takes 3-7 days and basically told me to deal with it. The second support person Marion was unhelpful.
I ordered from Eufy direct thinking it would ship right away based on my conversation with Mikey. Who didn't say it explicitly but it seems the company doesn't communicate with their employees very well. The order process is souring me and considering canceling the whole order.
My Eufy stopped sending me notifications when set to “Away”. It also stopped recording events. Any ideas?
Did you check the settings on the away mode? gear icon and make sure notifications and recordings of the camera(s) are checked.
@@LifeHacksterso I got it working. Had to unplug the none base from Ethernet and power for about 30 seconds and erase it. It was stuck in “home base is busy” mode. I think it had to do with wiping it remotely. On a seperate subject have you or will you do a video in Eufy’s integration to HomeKit? I tried setting it up, it registers the home base as a bridge and registers it to the home I want. However, when o open the home app the Eufy does not show up, (but HomeKit says it’s added if I try to add it again. Went back and reread the instructions and looks like you have to have a Hub in the home for it to work (iPad or Apple TV). What’s your experience and have you set this up for HomeKit? Thanks..!!!
why do you have 3 cameras pointed in the same direction???
Thanks L.H.
Thanks for watching!
Hosting locally is the only way to go, which you can’t do with Eufy. If you have to be online to view your “local” videos, then something’s not right
When the Homebase 3 stops, you have no security devices recorded. when you are on holiday, there is no way to reactivate your homebase 3.
Whats the home base for
This isn't an 'issue', it's just blatant false advertising. Standard practice for Eufy, nothing but absolute regret investing in their trash eco-system.
It's Chinese after all.
Can you please review Winess 4k floodlight camera f3 pro? This new floodlight cam received 2024 Red Dot design award. Thanks
I moved my home base to a different room in the house then noticed every single video before then was completely wiped out. Anyone experience this??
Thanks for sharing. 👍
Thanks for watching!
Still having this issue on my S340 Floodlight cam
Mine is still in the box, I have a week left before I can't return it, this vid may have made my mind up to return. Thanks!
Same. I bought the whole suite of cameras. 9 in all. Looks like they’ll be going back.
Currently running Arlo.
Not sure what Eufy did but now couple of my cams won't record 24/7 these people need to be sued, for false advertisement