Very interesting and useful info video! I have always worked on both sides of fiber but never between the connectors. Working an issue with Centurylink/Lumen where the connectivity drops from the ONT to the next hop. The technician I am working with is very knowledgable and is committed to getting to a resolution. Scoping the connectors were very dirty and after cleaning of the connectors and replacing the ONT, the light level was good, however all of the ping times went up. I called him back today and he shared that the ONT he replaced was a Rev 1 with a Rev 2 which is not compatible. I swapped the new with the old and the ping times when down to original values. So many variables. Thanks for putting your videos up
Thank you for you kind words sir. Folks seem to think everything is plug and play non-a-days, but as we both know that isn't the case. So many variables, so many elements, so many factors. Many things must be considered, while accurate communication/documentation could be the most important. I'm sure you spent hours troubleshooting. I'm glad you enjoyed the video.
This is an interesting introduction to your content. Keep up the good work you've been doing here. Looking forward to much more from you. Shared on Reddit!
@@JBWR had to be I didn't want to hurt myself or someone else but now I have my Apartment and my van I used to live in 24/7 but those living in garage days was when I was 16 17 I'm 38 now
I heard once that a cable provider I worked for noted in the ticket that the internet was down because there was a bullet hole in the fiber node. I had another where a device was feeding noise back into the coaxial connection causing outages in an area.
Just came across your channel... would love to see more outage videos, emergency fixes, and more fiber education items... Your outage restoration came up in my feed and now i'm going through your library to get more. lol.
Wow! Thank you sir!. Sadly I can only record when an outage happens but when it happens I will be sure to catch it. And I do plan on doing a few more educational videos for techs curious about the field and want to know more. Like. Share. Subscribe.
Subd! I have ways worked in the copper world and now on the cyber security side of IT, but started playing with fiber in my home "lab". I've run fiber drops through my house and love working with it. Nothing I'll ever do professionally, but love watching videos on the work and learning more about it. I run a full enterprise grade network, servers, full rack at my house,
JBWR ... I didn't know that you had this LiveStream of great information content ... - I look forward to following and reviewing additional content G Albert
i've got one - the local telcos can't decide who's responsible for the for the optical x-connect at the CO so they just decide to leave it in an alarm state until it breaks completely...............................
8 months Century Link Fiber, never lost connection, Tucson Az... I know this for a fact, 4 TVs are WIFI and 3 computers... extremely happy with Century Link Fiber, the best part speed, over 650 up and down....
@Ivansgarage, I think it's absolutely fantastic that CenturyLink has managed to delivery 8 months of uninterrupted service to your business or place of residence. Unfortunately, this video was not created to pit one ISP against another. This video was for the benefit of field technicians who have to explain to customers some odd instances of service interruption. Explanations that are better understood visually than said verbally. Thanks for viewing. LIKE, Share, Subscribe.
Structure fires can be the worst type of outage in terms of downtime. Often times we show up and the fire department still hasn't cleared the area so you have to wait for them. Then depending on which communications companies got cooked you have to dance around with aerial crews jigging out new cable. In my experience, Verizon has always typically been the last on scene to do any kind of work unless they have a major backbone cable. Also, this may not be in your area, but in the winter time we deal a lot with old frozen enclosures. This is typically what causes most intermittent service issues in our area (Pennsylvania). Water will completely fill up the old enclosure (typically Coyotes and ESPECIALLY Runts) and depending on how cold it gets the water freezes and either completely allows no light to pass or causes very low light. Water in general causes havoc if technicians didn't properly seal enclosures and nodes.
Yup Popsicles bro. Illinois here. You called it. Verizon is always last, but here, whoever makes it to the damage point first has priority after power and the fire departments are finished. Furthermore, tree rats chew the caps to our enclosures, causing water to build up in the enclosures. Thanks for your support!
The last gunshot outage I went on was New Years Eve. Guy went outside his house at midnight and shot a shotgun up in the air and knocked out 1800 customers. He ended up ruining quite a few people's night and ended up getting an absolutely incredibly sized bill for the damage as well as some criminal charges to deal with.
I have lost internet multiple times this year. It is all the neighborhood squirrels doing something to the fiber on the pole. It has been chewed through 3 times in last 3 months. It goes across the street from a pole to another one by my house. The little buggers have chewed it so it falls across the road and over the top of cars in the parking lot in my yard. The local ISP fixes it every time in like 30 min but we can't do anything about the squirrels.
I don't think anyone is fixing a chewed through fiber line in 30 minutes. Some poor schmuck that's on-call and has to go out to fix it doesn't even have his pants on 30 minutes after you call in. If your outage is only lasting 30 minutes, that's probably some network equipment failure or firmware upgrade that's happening.
There is a product that is called squirrel guard that can be applied over the cable to protect it. Sounds like your ISP would rather spend their money on multiple repair calls than doing a one time installation of this product.
I have a personal experience question, that I would like you're professional opinion on. I personally feel like underground government deployed fiber infrastructure that is then partitioned in software to the residents it the ultimate solution. The price of reworking these exposed lines that have no protection. I've lived in a country that does this and for $35 could get gigabit and 250 up. This connection never dropped in the 5 years I used it. NEVER! I can't help but think that they're doing it right in almost every aspect. I know the benefits of pole mounted lines where each asset has it's own corporate owner but looks how that's been panning out for us.
@Amateur Wizard, your 99.3% correct! For the most part underground lines are far less exposed to trauma from many of the reasons I talked about in this video, yet a service interruption is still possible. Boring machines, backhoes, and even guys putting in fences can hit an underground line. A buddy of mine just had to dig up one and repair it yesterday from 7pm to 2am today. It happens more often than you would think. Mainly in areas where new construction is constantly happening and in high density residential areas. Furthermore, in cities like Chicago, many of the street are old and settle then re-settle almost every year causing underground conduit to be crushed causing new line to be run which would need construct permits. And from what I am told, getting the construction permits can be an unpleasant experience. Also it's cheaper to just stay aerial on the poles. Sorry bro, tune in to my 1st live stream Sept 1 and ask your questions there if possible. Thanks for the question.
I know you’re an OSP dude, but as an ISP guy I feel like you must have had at least one time where where you’ve gotten the case open and start trouble shooting; just to find some punk in the headend accidentally unplugged the wrong thing on accident! Sometimes it is as simple as someone flipped the wrong switch, lol. The fact you still have your 6300 tells me you can’t be an in-house tech, overall a good explanation of your side of outages. I have often bemoaned the fact hfc/telco customers do not have a good way to visualize what is involved in getting their internet back up, I feel like your way of going though it would help a lot of people get a good idea of the process.
@Maximilian Moser thank you for your excellent comment! Not only am I OSP, I do ISP work up to the CPE. And yes there have been occasions of when a business IT know-it-all is raising hell of a bad circuit only to find out after hours of troubleshooting they were plugged into the wrong port. I don't like when it happens but, it happens. Sometimes folks spend years in school to come out complete morons .
I guess I can be considered "lucky" that my internet is more stable than my electrical supply... Or "unlucky" that my electricity is as bad as some people's internet?
I just finished gathering my research for a effective video on otdr use and troubleshooting. It should be published by Wednesday so be on the look out! Thanks for the sub and congrats on learning the craft.
@inflictedpain213 that testing machine is called an otdr. And I recently did a video on it. ua-cam.com/video/_mXW4IdJ6gY/v-deo.html Like, share, subscribe. Thanks for checking out my channel.
@@JBWR litteally just finished watching the video ahaha, got quite interested in all of the stuff as of recently seeing lots of new fibre installations run around in my city. The city I'm from 1 company basically has a monopoly on all fibre and phone lines in the area known as kcom. Recently a new company has come in and has been installing underground and overhead fibre to literally every street and it's got me entrigued.
I use pressurized electro-wash. It kills the ants on contact because there is nothing like opening an enclosure in my trailer and have ants everywhere.
![Chris Langan - The Interview THEY Didn't Want You To See - CTMU [Full Version; Timestamps]](/img/n.gif)
have fiber for month now. loving it. speeds great. no more DSL. thank you for your work and vid in this fiber business.
Damn squirrel's are definitely a problem
Very interesting and useful info video! I have always worked on both sides of fiber but never between the connectors. Working an issue with Centurylink/Lumen where the connectivity drops from the ONT to the next hop. The technician I am working with is very knowledgable and is committed to getting to a resolution. Scoping the connectors were very dirty and after cleaning of the connectors and replacing the ONT, the light level was good, however all of the ping times went up. I called him back today and he shared that the ONT he replaced was a Rev 1 with a Rev 2 which is not compatible. I swapped the new with the old and the ping times when down to original values. So many variables. Thanks for putting your videos up
Thank you for you kind words sir. Folks seem to think everything is plug and play non-a-days, but as we both know that isn't the case. So many variables, so many elements, so many factors. Many things must be considered, while accurate communication/documentation could be the most important. I'm sure you spent hours troubleshooting. I'm glad you enjoyed the video.
This is an interesting introduction to your content. Keep up the good work you've been doing here. Looking forward to much more from you. Shared on Reddit!
I was homeless and made a fire in a garage but I used a large coffee can and kept a bottle of water close by
So while you were homeless, you were responsible? You are amazing sir!
@@JBWR had to be I didn't want to hurt myself or someone else but now I have my Apartment and my van I used to live in 24/7 but those living in garage days was when I was 16 17 I'm 38 now
I heard once that a cable provider I worked for noted in the ticket that the internet was down because there was a bullet hole in the fiber node. I had another where a device was feeding noise back into the coaxial connection causing outages in an area.
Just came across your channel... would love to see more outage videos, emergency fixes, and more fiber education items... Your outage restoration came up in my feed and now i'm going through your library to get more. lol.
Wow! Thank you sir!. Sadly I can only record when an outage happens but when it happens I will be sure to catch it. And I do plan on doing a few more educational videos for techs curious about the field and want to know more. Like. Share. Subscribe.
Subd!
I have ways worked in the copper world and now on the cyber security side of IT, but started playing with fiber in my home "lab". I've run fiber drops through my house and love working with it. Nothing I'll ever do professionally, but love watching videos on the work and learning more about it. I run a full enterprise grade network, servers, full rack at my house,
Great videos, as a fellow lineman I appreciate you and your awesome channel!
Hello 👋🏾 , My Smart Brother From Another Mother…I’m Here Learning and Giving Mega Love ❤️ and Respect ✊🏾
Thanks for coming!
H JB.loving your channel so far. lately. Comcast has been going on and off. Thanks for the info. sheds light on tge subject on internet
JBWR ... I didn't know that you had this LiveStream of great information content ...
- I look forward to following and reviewing additional content
G Albert
@G Albert many thanks and much love big brother!
Studio is lookin professional 🤌🏻
We need to hear more from you! Very knowledgeable, keep the content going 👏
Thank you! Look for my otdr video later today!! Like, share, subscribe!
i've got one - the local telcos can't decide who's responsible for the for the optical x-connect at the CO so they just decide to leave it in an alarm state until it breaks completely...............................
Peace and respect following you
Much love big bro!
8 months Century Link Fiber, never lost connection, Tucson Az... I know this for a fact, 4 TVs are WIFI and 3 computers... extremely happy with Century Link Fiber, the best part speed, over 650 up and down....
@Ivansgarage, I think it's absolutely fantastic that CenturyLink has managed to delivery 8 months of uninterrupted service to your business or place of residence. Unfortunately, this video was not created to pit one ISP against another. This video was for the benefit of field technicians who have to explain to customers some odd instances of service interruption. Explanations that are better understood visually than said verbally. Thanks for viewing. LIKE, Share, Subscribe.
Structure fires can be the worst type of outage in terms of downtime. Often times we show up and the fire department still hasn't cleared the area so you have to wait for them. Then depending on which communications companies got cooked you have to dance around with aerial crews jigging out new cable. In my experience, Verizon has always typically been the last on scene to do any kind of work unless they have a major backbone cable.
Also, this may not be in your area, but in the winter time we deal a lot with old frozen enclosures. This is typically what causes most intermittent service issues in our area (Pennsylvania). Water will completely fill up the old enclosure (typically Coyotes and ESPECIALLY Runts) and depending on how cold it gets the water freezes and either completely allows no light to pass or causes very low light. Water in general causes havoc if technicians didn't properly seal enclosures and nodes.
Yup Popsicles bro. Illinois here. You called it. Verizon is always last, but here, whoever makes it to the damage point first has priority after power and the fire departments are finished. Furthermore, tree rats chew the caps to our enclosures, causing water to build up in the enclosures. Thanks for your support!
As a telco worker I noticed a fair amount of backhoe attenuation.
"Backhoe attenuation"!!! I'm gonna use that one.
Whoa, gunshots⁉️ I wonder if people are actually targeting birds and squirrels on the wires or something🤔
The last gunshot outage I went on was New Years Eve. Guy went outside his house at midnight and shot a shotgun up in the air and knocked out 1800 customers. He ended up ruining quite a few people's night and ended up getting an absolutely incredibly sized bill for the damage as well as some criminal charges to deal with.
We had that happen once when I worked there, it to was in Florida took out the entire southeast. I was in mobile Alabama.
I have lost internet multiple times this year. It is all the neighborhood squirrels doing something to the fiber on the pole. It has been chewed through 3 times in last 3 months. It goes across the street from a pole to another one by my house. The little buggers have chewed it so it falls across the road and over the top of cars in the parking lot in my yard. The local ISP fixes it every time in like 30 min but we can't do anything about the squirrels.
I don't think anyone is fixing a chewed through fiber line in 30 minutes. Some poor schmuck that's on-call and has to go out to fix it doesn't even have his pants on 30 minutes after you call in. If your outage is only lasting 30 minutes, that's probably some network equipment failure or firmware upgrade that's happening.
There is a product that is called squirrel guard that can be applied over the cable to protect it. Sounds like your ISP would rather spend their money on multiple repair calls than doing a one time installation of this product.
I have a personal experience question, that I would like you're professional opinion on.
I personally feel like underground government deployed fiber infrastructure that is then partitioned in software to the residents it the ultimate solution. The price of reworking these exposed lines that have no protection.
I've lived in a country that does this and for $35 could get gigabit and 250 up. This connection never dropped in the 5 years I used it. NEVER!
I can't help but think that they're doing it right in almost every aspect. I know the benefits of pole mounted lines where each asset has it's own corporate owner but looks how that's been panning out for us.
@Amateur Wizard, your 99.3% correct! For the most part underground lines are far less exposed to trauma from many of the reasons I talked about in this video, yet a service interruption is still possible. Boring machines, backhoes, and even guys putting in fences can hit an underground line. A buddy of mine just had to dig up one and repair it yesterday from 7pm to 2am today. It happens more often than you would think. Mainly in areas where new construction is constantly happening and in high density residential areas. Furthermore, in cities like Chicago, many of the street are old and settle then re-settle almost every year causing underground conduit to be crushed causing new line to be run which would need construct permits. And from what I am told, getting the construction permits can be an unpleasant experience. Also it's cheaper to just stay aerial on the poles.
Sorry bro, tune in to my 1st live stream Sept 1 and ask your questions there if possible.
Thanks for the question.
Use PPF to protect your equipment screens.
I know you’re an OSP dude, but as an ISP guy I feel like you must have had at least one time where where you’ve gotten the case open and start trouble shooting; just to find some punk in the headend accidentally unplugged the wrong thing on accident!
Sometimes it is as simple as someone flipped the wrong switch, lol. The fact you still have your 6300 tells me you can’t be an in-house tech, overall a good explanation of your side of outages. I have often bemoaned the fact hfc/telco customers do not have a good way to visualize what is involved in getting their internet back up, I feel like your way of going though it would help a lot of people get a good idea of the process.
@Maximilian Moser thank you for your excellent comment! Not only am I OSP, I do ISP work up to the CPE. And yes there have been occasions of when a business IT know-it-all is raising hell of a bad circuit only to find out after hours of troubleshooting they were plugged into the wrong port. I don't like when it happens but, it happens. Sometimes folks spend years in school to come out complete morons .
I guess I can be considered "lucky" that my internet is more stable than my electrical supply... Or "unlucky" that my electricity is as bad as some people's internet?
My Xfinity service in Rockville MD is superb and have not had a outage yet and my modem is on a trip lite battery backup too
Thanks for this info JB 🤔
No problem 👍
Didn't know you were a technician also. Small world.
Yup. Been burning glass for a minute. Thanks for your support.
Hi great content. Can you do a video on the use of the OTDR please ?
Not a problem! Thank's for supporting the channel!
@@JBWR thanks alot brother. Keep rocking.
@@JBWR Just subscribed! Would also like to see an otdr video
Recently got introduced into the trade in splicing fiber 3 months ago
I just finished gathering my research for a effective video on otdr use and troubleshooting. It should be published by Wednesday so be on the look out! Thanks for the sub and congrats on learning the craft.
Nice video
Thank you
Would love to see a video on that testing machine
@inflictedpain213 that testing machine is called an otdr. And I recently did a video on it. ua-cam.com/video/_mXW4IdJ6gY/v-deo.html
Like, share, subscribe. Thanks for checking out my channel.
@@JBWR litteally just finished watching the video ahaha, got quite interested in all of the stuff as of recently seeing lots of new fibre installations run around in my city. The city I'm from 1 company basically has a monopoly on all fibre and phone lines in the area known as kcom. Recently a new company has come in and has been installing underground and overhead fibre to literally every street and it's got me entrigued.
Tip your technicians. 🤑
Use a air blower to blow the ants out the casing
I use pressurized electro-wash. It kills the ants on contact because there is nothing like opening an enclosure in my trailer and have ants everywhere.
@@JBWR definitely agree ants can bite