I work as a Patient Services Specialist in a clinic. I'd love to mix it up and work in a Dental clinic because I love the idea of working four days a week. There are alot of things that overlap with my job as a PSS and working as a Dental Front Desk Receptionist.
When my first three hirees failed when I opened my practice from scratch back in 2012, I then hired someone with no dental experience. She was a Patient Services advocate from ER in a local hospital. She was amazing and was with me for only 5 years because she had to move. You will stand out in a dental office with your experience as a Patient Services Specialist. Everything you need to know for dental front desk position can be trained, but can’t teach the work ethic and personality you’ve developed as a Specialist!
Hey doc you said that you've only hired people with no dental experience. Do you have any resources to bring someone up to speed in terms of dental jargon, or how to handle calls/patients, or anything else to help familiarize someone brand new who's never worked in a dental related field?
I don't have specific dental jargon or phone calls/scripts you could use right away. That's in fact one of the reasons why I started this channel is to start talking about daily operations, training, etc. For now, I have two videos on terminology that should help with understanding office management / insurance: "Important Terms for Daily Dental Office management" and "Dental insurance Terminology Part II". Also, if they're starting, they'd need to understand Dental insurance verification. I have one detailed video on how to do it step-by-step: "Dental Insurance Verification Step-by-step" along with a template you can download. You won't be able to throw everything at once to this person and expect them to pick up right away. They'll make mistakes, but it's part of learning. If I were in your position today, I'd have them go through the terminology video so they understand the basics. Immediately, after that I'd have them make insurance verification calls after watching the verification video. Hope this helps!
I work as a Patient Services Specialist in a clinic. I'd love to mix it up and work in a Dental clinic because I love the idea of working four days a week. There are alot of things that overlap with my job as a PSS and working as a Dental Front Desk Receptionist.
When my first three hirees failed when I opened my practice from scratch back in 2012, I then hired someone with no dental experience. She was a Patient Services advocate from ER in a local hospital. She was amazing and was with me for only 5 years because she had to move. You will stand out in a dental office with your experience as a Patient Services Specialist. Everything you need to know for dental front desk position can be trained, but can’t teach the work ethic and personality you’ve developed as a Specialist!
Hey doc you said that you've only hired people with no dental experience. Do you have any resources to bring someone up to speed in terms of dental jargon, or how to handle calls/patients, or anything else to help familiarize someone brand new who's never worked in a dental related field?
I don't have specific dental jargon or phone calls/scripts you could use right away. That's in fact one of the reasons why I started this channel is to start talking about daily operations, training, etc.
For now, I have two videos on terminology that should help with understanding office management / insurance: "Important Terms for Daily Dental Office management" and "Dental insurance Terminology Part II".
Also, if they're starting, they'd need to understand Dental insurance verification. I have one detailed video on how to do it step-by-step: "Dental Insurance Verification Step-by-step" along with a template you can download.
You won't be able to throw everything at once to this person and expect them to pick up right away. They'll make mistakes, but it's part of learning.
If I were in your position today, I'd have them go through the terminology video so they understand the basics. Immediately, after that I'd have them make insurance verification calls after watching the verification video.
Hope this helps!