Chipped Enamel on My Le Creuset - What Do I Do?
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- Опубліковано 10 вер 2024
- Don't use Le Creuset dutch oven with chipped enamel on the inside! Here's what to do and how to utilize the lifetime warranty. And read our full article here: helpatmyhome.c...
My follow up to this video after hearing back from Le Creuset! ua-cam.com/video/_Yz17ONTwqM/v-deo.html
Save a few bucks; DON"T send the lid with it. It'll save about 3 pounds shipping weight.
Chips happens not because you hit the botton with a metal spoon or spatula, it happens because when you heat the pot with medium to high heat the iron expands faster than the enammel and the enammel start to break with the time. The solution? heat your pot slowly with low heat and after a while turn it up to no more than medium heat. that way your DO will last for a life time.
Whacking the edge of a pot or pan with metal utensils: What everyone thinks you are supposed to do. That is why nobody ever cooks with my stuff.
@@dannyo3317 Exactly! Same here 👌
I was turned down in store for a warranty claim of this exact issue - I contacted Customer Service and they are sending me a replacement- very Happy now.
Amazing. Hope this video helped a little
Same thing happened to mine after 8 years of use. I emailed Le Creuset photos and they are shipping me a new one. They just asked me to destroy/throw away the old one.
Mine was quite old and had many chips on the outside, and one small but to the iron chip on the inside. I emailed them and got nothing but run around. First it had to be cleaned, so they could see if had ever been overheated which apparently causes chips. I cleaned around the chip to show the light color, sent another picture then they said it must have been overheated because I couldn’t clean it totally. Then I was told warranty only covers manufacter defects , not everyday wear and tear. So I guess unless it comes chipped from the store it’s not covered.?? All I remember is the big “lifetime warranty against chipping” on the box, and don’t ever remember it saying you couldn’t cook on it at anything higher than med-low. Then they offered me a 50% off coupon, but to get it I had to ship them my old pot, which is stupidly heavy, and I had already sent them pictures before cleaning, and then after when they asked. What a rip off. I will buy a lesser known brand for a lot less money as the warranty is good for nothing.
That wasn't my experience with Le Creuset . They pretty much told me to go to hell... never asked to see the pot or any details. Just said, We dont fix them, too bad. Oh and by the way, we will sell you a new pan for 200 Euros. A lifetime guarantee? PFFFT! Not even maybe. I'll never buy another one. Not worth the premium.
I just got the same answer. My cast iron pan enamel cracked after two months.
Yes same here , offered me a new pan for $250 cnd , so disappointed since I have a drawer full of Le Creuset but I’ll be looking at other brands .
@@ryanyi2399 Should be in regular warranty, just return to whatever sold it to you.
Me too.
Same response, crack appeared after a few months intermittent use. Based on photos only said they wouldn't replace it. Very disappointed for price paid and reputation of the product. Replaced with cheaper brand works the same no issues with cracking so far!Just don't know what to do with the old one...
Similar thing happened to my 15 year old Le Creuset Dutch oven. I mailed back to le Creuset in South Carolina, as they instructed me to. They replaced it, but it took almost 6 months, several emails and phone calls, and a report by me to the Better Business Bureau. Their service was pretty piss poor.
I am having the same problem dread still not sorted...very bad been on the phone for an hr...still have not got thru
@@heather-vs9qe I filled out a online form, and they did not even make me send it in. I received my new one in four days.
Appliance touch up paint worked just fine on my oval Dutch oven and has lasted over 20 years. I also replaced a cracked knob on the lid with a ceramic drawer pull so no heat worries. My Dutch oven was a cheap thrift store find.
Is it food save? And you can keep cook with it? Thanks.
@@user9b2 On mine, the chipped places never come in direct contact with the food, ony water dripping from condensation.. I have been using this for over 20 years on the oldest pieces and have not been poisoned yet! Hope this helps.
What's an appliance touch up paint? Is it some special paint? If it is then may I know its name as I'm too facing the problem of chipped enamel.
Could you please tell us more about what kind of paint you used. This sounds very interesting. Thank you.
This happened to me as well with a pot that was only 2 years old and they replaced it. I had to show the receipt of the damaged one which I luckily kept. It is an awesome company!
I can tell you that the interior chip might have occurred if you went from high heat to a cold, or even lukewarm, water wash in the sink. Some people will throw their enamel cookware into a sink the moment they transfer out whatever was cooked in the pot. The extreme temp changes will not only chip the interior, but it might knock off chunks like what you have there. Personally, I buy Lodge because it's pretty high quality stuff at really affordable prices. But more importantly, if it gets messed up, I am not out a lot of money!
I am Nobody very good point.. same things applies to non stick cookware.. v must never leave them in cold water when they r very hot..the temperature difference might damage it
Savannah Land that's a great point also. That "Pampered Chef" stuff is also very delicate. When I was young, my roommate threw a hot pampered chef pizza stone into the sink and ran water on it and it immediately cracked in half! People sometimes don't realize how delicate cookware is. You'd think we learn this lesson the day we poured cold orange juice into a glass that was just washed in hot water - when we were 8 years old!
I am Nobody ha ha.. sad that not many cooking experts talk about this in their videos..
Savannah Land That's true and they should address this more. The truth is that extreme temperature change for any piece of cookware, even stainless, can be pretty damaging over time. This is why blacksmiths put horseshoes in water directly from red hot heat. The extreme temperature change allows the horseshoe to become pliable. It's really just simple science. The reason people still do this is because they believe that cleaning cookware while it's hot, gives them a better chance of removing the stubborn food residue. I understand the logic but I don't do this myself. The truth is that soaking a pot that has already cooled is just as effective for removing food residue.
@@RumbleFish69 using a temperature difference to remove grease-based residue can be very effective but you only need a couple of tablespoons of cool liquid; same principle as deglazing. No one should be running cold water from the tap directly into a hot container of any material.
We have more than 20 pieces of enameled cast iron, (no Le Creuset) and I have never seen anything chip like that. We are pretty careful, but since we have so many and constantly switch them around instead of just using the same pot all the time, this could account for the lack of damage. We haven't worried about a warranty on our cookware since we buy 4 or 5 of the other brands for the cost of one Le Creuset. Most we get at closeout stores and we have quite the interesting plethora of colors. Good to know should we purchase Le Creuset, the warranty is there to protect your investment. Great info!
Thanks for the note! I rarely switch. I have 2-3 great pieces at all times and use each every single day!
Lllllllllllllllllllllllllllll vc
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I got a 10 one from the supermarket that one is gone too.. I bought a blue le crust.. never again. plain cast iron for me..
My 7.25 qt DO chipped last night just like this video with nothing more than a wooden spatula. It is 20 years old however
I bought a chipped pot from a thrift store. Called Le Creuset and was told that warranty applies to the original purchaser only, suggested that I not use it for cooking however it would make a nice flower pot
Yea they require a proof of purchase so it’s not a true lifetime warranty
I have a KitchenAid cast iron/ceramic pot with lid. It's in decent shape except it has a rust spot on the inside of the lid. Thanks for this video. Now I know that I'm going to have to trash it. But no matter, as I found it by the dumpster.
I was told from NZ supplier that we would get a discount if we wanted to replace our large casserole pot....is that the normal response? It has several chips.
I have the same exact type of chip, and I'm so bummed. I've only ever used a wooden paddle, or spoon, so not sure how it happened. Will watch your follow up video.
Call le creuset. They have lifetime guarantee.
@@nathanroos4143 That’s what I thought, till I tried to get a replacement.
@@valeriekoochin3569 They did not have the guarantee?
@@nathanroos4143 they said it was from “wear and tear” which isn’t covered
@@valeriekoochin3569 Well that sucks.
Thank you so much. I’m going to contact them now. Hopefully they will be helpful. 🙏🏻
I wonder if once they get to this point we can still use them for baking since you would use parchment paper to bake bread? Still have use around the kitchen without risking eating the enamel? Any thoughts?
Not advice, but I think people this though I’m not sure it’s recommended.
I also have a chopped pot that I line with parchment paper and use to bake bread in
@@judycullen1111 thank you. I’ll give it a shot! 😉
I got a cute blue one.. will never get another one..I just want to know how to get it off the pan so I can have a normal cast iron pan. Ship it where? defo $50 plus to any place.. could be 150 then risk them saying it's my fault.. mine was pretty new.
Did you send just the pot? I don't have the box anymore and can't find the papers
You can ship in any box.
I wonder if they are able to store, recycle them? My MIL had a lot of that brand and I stayed away from it because of having to deal with them in this way. I don't think she ever returned any or even called them. She loves cooking, has been to cooking school.
My Grandmother I think had some of that Cookware and don't know which of my Aunt's got hold of the peices after she past Away in the early 1990s...but it's sold with Lifetime Warranty. What was the turn around on the Repair/Replacement and was it the Same Color??
Turn around is 4-6 weeks. And no promise of same color
This happened to me when i put it on my induction stoved. Several bits just popped off????
Was the pot cold, like right out of the fridge? Or maybe you heated it too fast and there was thermal shock? That's my main guess
@@HelpAtMyHome No, it was room temperature
@@HelpAtMyHome pieces that looked like fingernail cuttings popped off all over the bottom
I have an chipped one what would happen if i grinded out all the interior to turn it into an cast iron style pot and seasoning it to as usual to avoid rust
I did that and now use the pot, with no enamel on the cooing area of the botton and low sides - just like a cast iron pot.
Can you use the painted cast iron in fires ?
No that’ll be too hot for this. You want non enameled cast iron.
@@HelpAtMyHome thank you so much
Darling the V chipped is made from iron
tell me why we build castles in the sky
Enamel can be repaired with real enamel but it's a hassle so not many people do it especially in North America. It is readily available in France and elsewhere in Europe. The French also use a special epoxy kit that is food-grade and heat resistant.
Annie, would you know the name of the epoxy kit used by the french? I found a beautiful black Dutch oven (Le Creuset) with a few chips off the bottom. Thanks!
Thats why i buy raw cast iron, its a pain in the heart when you chip precious cookware
that pot looks as if it uas been overheated and mistreated with abrasive cleaning brushes or something. no wonder it looks like this 😤
Could you not place a thin strip of glass, like a microscope slide cover slip, over the chip and melt it with a torch to create a glass layer of the chip?
Don’t think it would flow into the enamel after melting. And that’s assuming you could melt the enamel (1400 F) and get it to solidify nicely. This is way beyond my glass working or torch abilities.
No, the molten glass will not adhere to the cast iron.
Dumb question here. is the pot unusable if the enamel is chipped and the iron is exposed? I ask since we do cook on non-enameled skillets right? Mine has some hairline scratches inside so I was looking for a way to resurface it.
It's not the exposed metal that's the problem. It's the probability that it keeps chipping and the small pieces of ceramic get into your food.
@@barryluft4451 Excellent. I didn't think of that. Thank you for the response.
How much was to mail this one?
About $18
My black coating chipped first use. Company told me too bad.
So you can still use and cook with an exterior chip?
Yes
Le Creuset says this chip may expand but only an interior chip would affect food safety
What about an exterior chip on a tea kettle?
Sad. I have a super old pot. When Le creuset wAs cousances. They don’t make that color
Anymore. Le creuset said they can’t make the color. So I stick with it even tho it’s a pain to clean the inside. Minor chip.
Where they able to replace it? You dind't have an update yet.
Yes!!! Sorry about that. Got a brand new one. Couldn’t get the color of my choice but they stand by their promise!
Help at Home thanks! Been looking at picking one up and I know some companies have "lifetime" warranties but refuse for the simplest/stupidest of reasons. Love enameled cast iron but all I have is cheap department store ones.
@@HelpAtMyHome what kind of proof of purchase did you have to provide? Original receipt?
@@CharlesMichaelSidwell No receipt necessary.
Did you send it to France?
No, South Carolina is the home of Le Creuset USA
Hello... I hope you see this comment. I just bought almost the same pot like you have, but size 31 (same color) second hand.
It also has similar additional numbers on the right and left of the lid, and only says "France" below and 31 above so I imagine they are from around the same time.
It looks vintage to me... however I am not 100% convinced it's authentic since in all the online guides it mentions that an original Le Creuset will have enamel on the rim of the pot and the lid, and not just the cast iron showing. But mine doesn't seem to have that...
I would love it if you could tell me if yours does.
Perhaps it chipped away over time and use... but it doesn't look to me like it was ever there.
Comparing it to yours would set my mind at rest :) Thanks!
Also would love to know if you had a receipt for it when you sent it back. Do they accept second hand pots too?
If the rime rusts easily then it has not enammel, but some times the enameled rim can rust partialy becauses humidity, that´s total normal and can be cleaned just with soap and water, try to see if under one of the handdles there is a diamond shape, sometimes it looks like a square shape also.
their warranty only covers the original purchaser of the pot, or if it was a gift from the original purchaser.
If had both internel and external chip now in 2 years with a non le crueset pot with 10 year warranty got refund both times, 2e time the enamel was tin at 1 spot and chipped after 2 years at same spot the store gave me a 10 euro coupon that time its funny that it chipped exactly 2 years later, getting a le crueset now hopefully soon hopefully it wont chip for atleast couple of years but dang they are far more expensive.
Same happened to me and they didn’t honor the so called lifetime warranty.
NONE of these companies ever do. They will always find a way to blame the end user. ALWAYS.
You might as well get lodge for a lot less
Lodge cast irons great. It's just if you want to cook acidics then it's not a good option. Getting metalic taste and ruining your seasoning.
@@Greg-tj8rg Jody must have meant lodge enameled cast irons?
Wouldn’t say that pot looks in good condition looks very grubby and uncared for . Mine is over 30 years old and still looks like new a pot shouldn’t look that dirty
Enameled cast iron cookware has only a fraction of the life non-enameled cast iron has. IMHO, cast iron cookware should have never been coated with class enamel. All enameled cookware is subject to this condition after frequent usage in a five to ten year span. This cookware will last generations if only used 3-4 times a year...... 😟
Staub was smart to dye their enameled CI cookware black to disguise the inevitable stains.
Yea I’m a bit fan of my staubs these days!
@@HelpAtMyHome ❤
I have the exact same pot from a different batch and it also has a chip on the bottom, what did they say when you told them you weren’t sure what happened?
They said send it in and they will inspect it. They will ask some primer questions first, do you dry fry in it etc
I had the same style of pan, chipped in the middle, already put it in the garbage can, didn't know I can send it back
Wow thank you💝😇🎶🎵🥘
Send it back. They don’t repair chips; they’ll decide whether or not to send you a new one. 🙄
And the answer will be NO.
"Wear and tear" is not covered by warranty 😢😢
In the UK this is their policy: Defective cookware will be repaired or, if repair is not possible, replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
Sounds essentially the same as the US, no?
But the question is, will they keep their word?!😃
Surely this isn't safe because iron lead and cadmium can leach into the food...
I don’t follow. You don’t think iron is safe?
@@HelpAtMyHome it depends on how much leaches out. High amounts can be toxic
@@getoffathatthing1 Lol, no. It’s just a regular bare cast iron Dutch oven underneath the enamel, and people cook with those all the time. The only concern with a chip on the cooking surface is if it is going to chip even more into your food.
bullshit
Where is the dangerous level of lead and cadmium coming from?
How is cast iron dangerous?!
They say it chipped because the heat was to high without any grease or else in it .
Yes dry cooking will void the warranty. All enamel companies have this rule I think. It can heavily darken the enamel and cause fractures as well
Yes dry cooking will void the warranty. All enamel companies have this rule I think. It can heavily darken the enamel and cause fractures as well
so unhelpful if you have a different brand, that is chipped.
what do you expect him to do? Give you a warranty for a non Le Crueset pan?
Yes, stop using it! I used an off brand version of a pan that had an old chip in the bottom already, used it to cook dinner a few nights ago, and then discovered a SECOND chip AFTER I served my last heaping of leftovers on the 3rd night. UUUUUUUUGGHHHH... Somebody in my house ate glass last night!!! Nobody's bleeding yet... to be continued. LOL
What to do. Get a new one.
Ohhh nooooo le creuset not for me. Thank you for the info but I will NEVER pay so much money for cooking pots then I have to be careful how I use it in order from preventing it getting damaged. And the stains!!! Oh no thank you.
That’s fair. There are many good options in enamel cast iron. The Lodge pots are quite nice.
My LeCreuset do not have stains. Staub is another brand you may like because the interior of the coquette is dark.
That’s what I think. Spend that kind of money on a pot with a supposed lifetime warranty, then don’t use it over medium low heat or it could cause chipping? And then also get told it’s only warranted for manufacturers defects not everyday use or wear and tear! WTH
Had mine over 30 years still looks like new because I take care of them and wash and dry them properly just like I would we any other pan.
I guess you can still bake bread on it
Yes quite right
Your cookware is not cast iron-covered enamel it is enamel-covered cast iron!
Quite right
It chipped because you heated it at a very high temperature with nothing on it.
Not true. That can cause a chip but that’s not what happened here.
Don't bother, just get a roll of NON-STICK kitchen foil, line the casserole with two large sheets, crossed over with non-stick inside, and even though you can not fry in it, you can do all that in a large frying pan, transfer it all to the lined casserole and cook in the oven as usual.
Please do not do this with aluminum foil.
Why?
So basically call customer service? Lol
They have *lifetime* guarantee, just call them, and they will replace it.
In all fairness, it’s a limited lifetime warranty. Hence the conditional replacement policy
Mine chipped after leaving domestic bleach in it overnight, got it nice & clean though 🤣🤣
Just did the same 😅 Not chipped though.
Somebody dropped a large two pronged serving fork into your pot. (Or maybe metal meat tongs)
That would explain the two chip marks.
Same thing has happened to mine, and I ONLY use wooden spoons or paddles. No one has ever touched my pit so not sure how it happened.
John Wright I would suggest silicone spatulas ...