Hi, David! If you need help getting your Canon PTZ camera set up for NDI protocols, we recommend giving our support team a call. They're available Monday through Friday at 1-800-423-5367. Hope to talk to you soon!
You can enable NDI in the Settings > Communication > External Communication (IP) Also make sure mDNS setting is enabled, but it should be enabled by default anyway.
Hi, very helpful, though even following it to the letter we can't get our crn300 to work on wifi or to connect via HDMI or USB. also the record function on remote camera control is greyed out. I've called multiple times Canon custumere care but so far no support has been provided aside sending us the manual... Massimo
Hi Jim, Thanks for the question. Yes, multiple cameras can be run with Trace. Details are listed on page 24 of the Remote Camera Control Application -User Manual. Here is a shortcut: canon.us/3NXhvPl-. If you have other questions our Camera Support Team Is happy to help. You can reach an agent at 1-800-423-5367, M-F from 9:00 am to 8:00 pm ET. We hope this helps!
Does the Reset procedure reset the Camera Search Tool username and password? I have forgotten both since set-up last year, so need to enter new login details from scratch.
Hi! If you're having trouble taking full advantage of your camera's features, we recommend giving our support team a call at 1-800-OK-CANON (1-800-652-2666). We're confident they can get you back up and running!
@@CanonUSA Thank you. I'm in the UK, so a bit far to call. I have in the meantime looked at the manual and found that using the reset button does indeed allow you to put in new login details. So all good!
My Camera stopped working cr-n500 I just opened my brand new camera CR-N500 and the indicator light is blinking green! after two days turned on and working normally.
Hello Thiagocarmods, Sorry to hear you are having trouble with your camera. Our professional video agents are happy to troubleshoot the unit with you. Reach out to them at 1-800-423-5367, Monday-Friday 9:00 am to 8:00 pm ET. If you are outside of the United States, you can find the support contacts for your country at the global website here: Canon.us/globalsupport. We hope this information helps.
I'm stuck when I try to enter the administrator name. It says "A value is not specified" and no matter what I put in it never changes. Any idea what's going on there?
Hi, Brian! Our support team will be glad to help you smooth everything out with your setup. You can reach them Monday through Friday at 1-800-423-5367. We look forward to your call!
Glad there is FINALLY a setup video. This doesn't address the use of NDI.
Hi, David! If you need help getting your Canon PTZ camera set up for NDI protocols, we recommend giving our support team a call. They're available Monday through Friday at 1-800-423-5367.
Hope to talk to you soon!
You can enable NDI in the Settings > Communication > External Communication (IP)
Also make sure mDNS setting is enabled, but it should be enabled by default anyway.
Hi, very helpful, though even following it to the letter we can't get our crn300 to work on wifi or to connect via HDMI or USB. also the record function on remote camera control is greyed out. I've called multiple times Canon custumere care but so far no support has been provided aside sending us the manual... Massimo
Hi Jim,
Thanks for the question. Yes, multiple cameras can be run with Trace. Details are listed on page 24 of the Remote Camera Control Application -User Manual. Here is a shortcut: canon.us/3NXhvPl-.
If you have other questions our Camera Support Team Is happy to help. You can reach an agent at 1-800-423-5367, M-F from 9:00 am to 8:00 pm ET.
We hope this helps!
Can you run more than one trace at a time…example, 3 ptz cameras…each running its own programmed trace.
LOAD UP GOD OF WAR, BOY.
Does the Reset procedure reset the Camera Search Tool username and password? I have forgotten both since set-up last year, so need to enter new login details from scratch.
Hi! If you're having trouble taking full advantage of your camera's features, we recommend giving our support team a call at 1-800-OK-CANON (1-800-652-2666). We're confident they can get you back up and running!
@@CanonUSA Thank you. I'm in the UK, so a bit far to call. I have in the meantime looked at the manual and found that using the reset button does indeed allow you to put in new login details. So all good!
My Camera stopped working cr-n500
I just opened my brand new camera CR-N500 and the indicator light is blinking green!
after two days turned on and working normally.
Hello Thiagocarmods,
Sorry to hear you are having trouble with your camera. Our professional video agents are happy to troubleshoot the unit with you. Reach out to them at 1-800-423-5367, Monday-Friday 9:00 am to 8:00 pm ET. If you are outside of the United States, you can find the support contacts for your country at the global website here: Canon.us/globalsupport.
We hope this information helps.
Did you find the solution?
I'm stuck when I try to enter the administrator name. It says "A value is not specified" and no matter what I put in it never changes. Any idea what's going on there?
Hi, Brian! Our support team will be glad to help you smooth everything out with your setup. You can reach them Monday through Friday at 1-800-423-5367.
We look forward to your call!
What about mac set up
You bet! Both of these PTZ cameras are capable of working with the latest versions of Mac OS. We hope that helps!
i need to know how to flip the video because i put in ceiling
Hello, Luis! We suggest following the support links in the video description for technical assistance with your PTZ camera.
Hiii
Sony made this camera 10 years ago !!!
You don't say anything about how to take the HDMI output to show what's on the camera, on a projector screen.
Support can help with that. The links are in the video!