I bought an Add a collar and when I turn it on, it blinks red, yellow, then green and beeps constantly while it is doing it. The original collar that came with the system Works as it should and the rest of the system is operating correctly. Can you advise what the issue might be?
We're sorry to hear that you are experiencing issues with your new collar, Derek. Since we cannot direct message you here to dive into troubleshooting, we'd recommend contacting our Customer Care. We can be reached at 1-800-275-6797 from 8AM-7PM ET Monday-Friday. We're happy to help.
Hello Kaitlyne, it does sound like you may have another model of our containment receiver collars. If you would like any more direct information on your system particularly you can always reach out to our customer care team here - www.sportdog.com/contact-us
Thank you for reaching out to us. We're happy to help. It's important to note that every dog is different and will require a stimulation level appropriate for their temperament. We would recommend beginning training your dog on the lowest setting and gradually increasing the level of stimulation until you feel your dog is appropriately reacting. The transmitter will not affect the stimulation level of your collar, however, it will change the boundary width of the correction zone. The proper transmitter setting will depend on how close you'd like for your dog to be able to get to their boundary line and the layout of your fence. More information and training tips can be found at the link below: cdn.sanity.io/files/d075r9p6/sportdog-production/c5de9b0edaa141a2f0afbfc0dd7bbcefd7bbe0ce.pdf
@@SportDOGBrand I tried the range transmitter from 2 to 10. It's at least 500 feet between the boundary and the transmitter. On collar I have tried 1 through 3 and it doesn't phase him. He's a mini Australian Shepherd so didn't think I'd have to go higher on such a little guy.
Thank you for your prompt response. We're sorry you've been experiencing issues getting your new In-Ground Fence setup. We're happy to help you get started so you can start training your dog. However, since we cannot direct message you here for further troubleshooting advice we'd recommend giving us a call. We can be reached at 1-800-275-6797 and we are available from 8AM-7PM ET Monday-Friday. We look forward to hearing from you.
I bought an Add a collar and when I turn it on, it blinks red, yellow, then green and beeps constantly while it is doing it. The original collar that came with the system
Works as it should and the rest of the system is operating correctly. Can you advise what the issue might be?
We're sorry to hear that you are experiencing issues with your new collar, Derek. Since we cannot direct message you here to dive into troubleshooting, we'd recommend contacting our Customer Care. We can be reached at 1-800-275-6797 from 8AM-7PM ET Monday-Friday. We're happy to help.
My collar doesn’t look like this, it has a little screen at the top and shows a house , a dog, and It also shows a 5?
Hello Kaitlyne, it does sound like you may have another model of our containment receiver collars. If you would like any more direct information on your system particularly you can always reach out to our customer care team here - www.sportdog.com/contact-us
How do I know the proper level for both the box and the collar?
Thank you for reaching out to us. We're happy to help.
It's important to note that every dog is different and will require a stimulation level appropriate for their temperament. We would recommend beginning training your dog on the lowest setting and gradually increasing the level of stimulation until you feel your dog is appropriately reacting. The transmitter will not affect the stimulation level of your collar, however, it will change the boundary width of the correction zone. The proper transmitter setting will depend on how close you'd like for your dog to be able to get to their boundary line and the layout of your fence. More information and training tips can be found at the link below:
cdn.sanity.io/files/d075r9p6/sportdog-production/c5de9b0edaa141a2f0afbfc0dd7bbcefd7bbe0ce.pdf
@@SportDOGBrand I tried the range transmitter from 2 to 10. It's at least 500 feet between the boundary and the transmitter. On collar I have tried 1 through 3 and it doesn't phase him. He's a mini Australian Shepherd so didn't think I'd have to go higher on such a little guy.
Thank you for your prompt response. We're sorry you've been experiencing issues getting your new In-Ground Fence setup. We're happy to help you get started so you can start training your dog. However, since we cannot direct message you here for further troubleshooting advice we'd recommend giving us a call. We can be reached at 1-800-275-6797 and we are available from 8AM-7PM ET Monday-Friday. We look forward to hearing from you.
@@SportDOGBrand will do