My son at one year old sat on his cake 😂😂 We thought we’d do that cake smash that always seems to give cute photos of kids shovelling handfuls of cake into their little mouths, but my son had zero interest in eating the cake and was more interested in sitting on the cake, turning the cake into a pillow, laying his belly on the cake, and poking all the decorative sugar flowers into holes on the cake. (It was a cheap store bought sponge cake I decorated in buttercream, so the point was to let him do whatever he wanted and just capture the photos)
And the fact that she said “I can’t believe you would ruin MY day” key word “my”. It’s not “your day” It’s your 1 year olds’ who could care less about a cake being “too short” 💀
@@elenalizabeth See, according to my mom, I was the exact opposite when it came to my 1st birthday. I put my little hands on the cake and got this disgusted look on my face at the sticky, squishy icing. After that I had no interest in playing with the cake, but was more than happy to eat it when it was fed to me.
Clients like this are a mystery to me. Why are they so uncompromising? Are they trying to get a cake for free? That's what I'm always thinking about people who throw tantrums over things that don't really matter in the end. The client in the story got a nice cake that's more fitting of the size of her party. What the f was she going on and on about, calling you and berating you like that? *smh* Sorry you had to go through that, Mimo. Love your work.
I am super specific about what I want, so I would be extremely disappointed in that scenario as well. I wouldn't have reacted the same way, of course...but I would have wanted to pay for what I requested, not something else they decided for me without telling me.
@@destyniiskywalker exactly! I would’ve been so unhappy having to pay for something I didn’t want. I know the feeling of expecting one thing and receiving another. If there was an issue or concern about the size of the cake or a detail in the order the easiest thing to do would be to resolve the confusion before even starting on the cake.
@@destyniiskywalker The thing is, in this scenario what she wanted was not physically possible. Being "super specific" can be a bad thing sometimes, because you can't always HAVE exactly what you want and you are bound to be disappointed in those cases. For example - you cannot have a tall, three layer, ten inch cake that only serves forty. That is not going to happen. Where the baker went wrong here, as she already said, was by not EXPLAINING "Hey, this isn't actually how cake size works, I can't physically do this. Here's what I can do, which of these options do you prefer?". That is all she could have done differently. She was never going to be able to give the customer exactly what she wanted.
“I can’t believe you would choose to ruin MY day” Sorry ma’am, I didn’t realize the two Mickey Mouse cakes were for your birthday. “Ruin my twins’ birthday” would’ve made more sense but okay lol sure
At that age literally all fancy things you do for kids is for your self because 1. They ain't going to remember any of it. 2. They couldn't care less if it was a Mikey mouse cake or a blob cake. I am not even sure one year Olds now what mickey mouse is, at least mine doesn't.
@@sarahhenning5484 true, true. But regardless the day should be more about making the kids happy rather than making it another day about themselves. As for knowing what Mickey Mouse is, most 1 year olds probably wouldn’t know the difference between Mickey and a panda lol but when my cousin was 1 he was obsessed with Donald Duck and he knew what it was so idk. It probably has a lot to do with the baby’s interests
@@sarahhenning5484 lol fr who’s gonna remember it besides the parents, it’s not their birthday party anyways so it shouldn’t ruin their day😂 i feel bad for the husband tho, he was probably embarrassed about how his wife was being such a karen
@@BakeMyDayMimo Her is another Lesson: NEVER give into the Karen Tantrum, demands or whatever they wish not even reduce the price. This time was "fine" because of a false asumption. But whenever people bend around the Karen and give into her bullshit, it's simple encourages her to do it over and over again.
What a lovely cake. My mum use to bake and decorate cakes when I was very small. She taught baking in the Philippines. If she were alive still, she’d love watching your videos. Someone returned one of her wedding cakes, and the buyer didn’t like it. She cut the cakes in pieces and gave it away to my classmates. We were the happiest kindergarten class! She turned a bad experience into a fun memory for me. On that day, I learned that it’s better to be kind and nice, than be right. And no matter how awful the day was…there’s always cake!
@@theartoflolita935 thank you. Cake wasn’t just a celebration treat at our house. It was a blessing to watch her decorate it with love. That’s why I love watching videos of cakes here. It brings me back home. The labor of love that goes on each cake is special.
I was a cake decorator at a bakery for 8 years. The many horror stories of moms having meltdowns over their kids cake. 😅 I remember one woman who chose a pink & purple flower design but told me to make it purple & orange. Told her it was a bold choice & wouldn’t look as good as the original. No issues when she picked it up but apparently I went to college with her friend who posted photos of the cake & party. I liked the post assuming their party was awesome but the mom recognized me & took it upon herself to comment all over our mutual friend’s post that the cake I made was the ugliest thing she ever ordered even though it was how she asked it to look. 😬 I had to block the mom cause she started harassing me online. 😒
I have been to MANY kids birthday parties & saw the dynamic - the cake was never about the kids. It was about showing up the other parents & social media. That's it. So the meltdown was over the fact that they would get less "likes".
@@jessicab743 She was belligerent... If I had "called her out" she could have easily taken any of my messages to my job. I lived in a small town at the time & frankly she could have caused me trouble. Which is why I said I blocked her. Responding isn't always the right answer.
One of the things I love about you, Mimo, is you are totally upfront with us and you tell it like it is. Whether you're admitting your own mistakes or faults or someone else's. You are not mean or snarky, you don't say this freakin B or anything of THAT nature when referring to somebody else's faults or mistakes. But you don't pull your punches. Everyone has faults and everyone makes mistakes. When an adult makes mistake and they realize it or it's pointed out to them they apologize and fix it to the best of their ability. That's what adults do. And when somebody else makes a mistake or shows a fault, we should realize that everyone does it and have compassion. If compassion is not possible at least don't take them to task for such a human condition. And I have to admit that blue fondant on the cake looked beautiful!! Mimo, I would gladly eat any mistake you baked!
@@zeenoash.8805 wow. I just saw this 2 months after you wrote it. Thank you so much if I had seen it two months ago I would have thanked you then. We are all going through something and the entire world has been through hell since beginning of 2020. Compassion goals so far in situations like this. We do not have to agree but we should be civil. I do understand in some instances civility is difficult. When somebody made a horrible remark on Mimo's page about wearing a hijab, I believe I was less than civil to more than one commenter. And I have not apologized nor do I intend to. Sometimes people's actions are so bad that they do need to be taken to task. Anyway thanks again two months later made my day. Now off to physical therapy
Wow. That is really sad that a client is so bad that the only way to make them stop is to make them by threatening to call the police. Also, her husband being embarrassed is all the confirmation you need that you did the right thing. The only thing worse than her doing this to complete strangers, is that she probably puts him through this constantly at home. He totally understood.
@@CampingforCool41 the client has the right to be dissatisfied since she was not give the 3 tier cake as promosed. Please understand the story before talking about divorces of other families.
@@apr1235 Bruh it’s a birthday for one year olds. They’ll have plenty more birthdays and they won’t even remember this one. Even if this wasn’t the case, to call and harass someone over and over to the point where they have to threaten to call the police is NOT okay. It’s one less layer, not a death sentence.
As a grocery store cake decorator: OMG people have NO IDEA what size cake they want. I have people come in all the time and point at a cake that says "1/4 sheet" right on the label and call it a "1/2 sheet." Or I'll make an order for a full sheet and when they come to pick it up say "That's way too big" and come to find out they thought our 1/2 sheets were called full sheets and the person taking the order didn't tell them a full sheet feeds 40-80 people. I've learned to just ask how many people are at the party and then point at those sizes in the case because otherwise people will just spout off the most random sizes and then be upset that the cake is the wrong size.
The customer was wrong to harass you with calls like that. But I'm glad that you pointed out that you failed to communicate with her properly - at the end of the day you went ahead and altered her order without saying anything, of course she'd be upset.
That's how you know you've met a narcissist. Other people, like their spouse, friends, and family are embarrassed and have to constantly apologize. That and the "You ruined my day! (How dare you!) MY kids birthday is over! (MY day is over) Your cake is ugly. What am I going to do now?? (My life is over)" 100% narc encounter
That's what i came to say! If you're paying someone to create something for you, be it a cake or clothing or jewellery etc, and it's not how you envisioned/expected it to be, then talk to the creator about it. Be polite & talk with them, you can't read each other's minds & I'm sure they'd rather you be genuinely happy with your purchase.
@@solaceafk i couldn't work with people the way Mimo does, especially in the age of the Karen! I like to think im a nice person but if i got spoken down to the way some do when dealing with entitled people, i would lose it! 🤣
Lol, a 1st world problem! How exactly does a cake ruin a day? You still have beautiful, well-fed, healthy children. I'd fall apart laughing if I heard that said out loud. 🤣 Probably why I don't work in customer service. 🙄
@@BakeMyDayMimo don't you think it's kinda backhanded for you replying and laughing at comments like this making fun of her? I think what makes the customer wrong is saying mean things to you and calling you over and over. And yes i agree she went overboard with how she reacted. It's not equivalent to the mistake anymore. But for you to be posting that for every one to berate, for people to be making fun of her "first world problems" and deciding what or what doesn't ruin a persons day on her behalf, and you joining in on it even though you said you admit it was a mistake on your part, really feels so backhanded to me. It's still a persons hard earned money, plus she's willing to compromise if only she had been informed and you know that. I understand her being upset, i understand you being upset with her behavior too. But i don't understand people insulting her as a person and deciding what kind of person she is and how she should think based on this one encounter. You guys went overboard too.
Yeah, no I agree with the client there. If they specify measurements then they get that, and they must told the expenses involved. Ignoring or changing specifics without telling the client is a big no no. Dosnt take much to pick up a phone or sending a text. That you understand, and take it as a lesson is a great achievement though.
Well, the customer blew it way out of proportion. She asked for a three tier cake with that design and got a two tiered cake with the same design. Why would you say it's ugly if the design is exactly what you asked for
@@sarahhenning5484 Because the baker desided to change the design without informing the buyer before making it? Any complications that alters the price or product should be presented to the buyer, always. Deciding to do it on your own because it would be "too big" in your personal opinion, means you have stopped serving the customer and started serving your own vanity. Why is too much cake a problem? Maybe they want a big one and would like to give some out or just keep and have the next day, or maybe the cake was special the way it was supposed to be for whatever reason and changing it would "lessen" what made it special. Again, not up to the baker, but the customer. Not like the extra layer costs 500 dollars or anything, so to change it because of price or amount would be to dictate "I decide what is best, regardless of what you feel about it".
@@Agitabodie Also she clearly states in the video that the customer said they would have been willing to pay the extra amount for the third layer if they had been told about it. This wasn't a Karen, this was a rightfully upset customer that got labeled a karen because the poster didn't want to deal with their mistake.
@@Agitabodie Also, I don't know if this is because this happened years ago, but the poster feels really apathetic to the clients situation. Like she doesn't mention anything she offered to rectify the mistake, just that she was "under charging her for what the cakes were worth" and "asking her if she wanted them or not." Like, you are the one who made the mistake. Not the customer. What are YOU doing to make the situation right.
I mean, she shouldn’t have harassed you, but at least you understand you had a hand in this. Telling her upfront could have saved you both the time and frustration
Mimo was wrong in how she went about it but she didn't have to harass Mimo and that's why she's a Karen. Mimo messed up and she's disappointed but the options are to compromise or don't pick up the cakes, not keep calling until Mino had to threaten to call the police.
communication is key in this business, you should have told her regardless that you were deviating from any kind of plan. i would have been annoyed too.
Do you have pics of the cake the lady was complaining about? I’d love to see them. Do you take pics of all your finished cakes to put in sort of a portfolio? I usually do. It’s helpful to show other pple., or for me to remember how I did something previously! I do the same thing for various dresses I make or other craft items I make. You could do one & make a coffee table book out of it!
@@BakeMyDayMimo that's such a shame. Your work is so amazing, Mimo. No one should ever make you feel so badly that you had to delete pictures of due to trauma. I'm so sorry you had to go through that.
Eh tbh, I kind of understand that woman. You go into something expecting it to be a certain way, and you sometimes just want things to be perfect for a special occassion. Like you say, 3 layers is your norm. So if there was going to be a change from that norm, then just sus it out and discuss it with them from the get-go. Or like hey, if you want this, it'll cost so and so for that and serve so and so. Like the entire problem would have been solved with some communication like you said. You've obviously learned from it, but I don't think it's fair to call them a 'Karen' because of it.
Yeah, I also understand it. She was excited to get a cake from a person that in her opinion does impressive work and to have your expectations ruined in the last moment is really stressful. Harassing her further by phone wasn't ok, but this story is pretty one sided.
When the customer put in so much inputs, she got an affirmation that it can be done.the Baker did not clarify. When the customer is spending money, being super specific then yet she may want just that. People are saying that the kids won't even appreciate it, well it was an event she organised for her kids. It's special to her. You can't decide what could have worked for her.
Agree, I hope potential customers see this video and think twice about ordering from this person who seems happy to take someone's money and then turn them into the subject of an insulting video viewed by hundreds of thousands of people
@@JustyMe This creator also backhandedly likes and replies to ONLY the people insulting the customer. It's contradictory that she's admitting a mistake while also wanting to say she isn't wrong.
It’s very helpful if you to share these experiences to help others avoid problems we have, and that wouldn’t happen if you also avoided any accountability (because how would we know what to do or say differently, if you acted like you’re infallible)? Everyone is fallible, but it’s brave of you to share! It’s also very validating to know we’re not the only ones. Also - no small thing - learning how to order properly and communicate what we want!
That seems to be a common thread in 'Karen' stories... They think that whoever is serving them is out to get them specifically, with malicious intent, or worse... that the whole world of out to get them. Good on you for learning from it and moving on 👍
If you want a bad experience, I sold my way through my bachelors and masters degrees. One time I was selling large appliances and a woman called wanting a good deal on a stove. I asked her what kind, "I don't know. The one you had in the paper a few months ago." "Do you want a stove or do you want a range oven?" "I don't know." "Was it a gas stove or an electric stove?" "I don't know. I just remember it was a really good deal." "Do you remember the make of the stove?" "No." "Do you know what color it was?" "Not really." "Do you know how many burners it had?" "No." "Do you know the model it was?" "No." "Do you remember when the sale was?" "It was a few months ago." "Could it have been the last couple of weeks in November?" This conversation was in the spring. "Maybe. Do you have it in stock?" "Come on over!"
o gosh i has an irate mom as well. sent photos, she loved it. came to fetch the cake. firstly i usually load the cakes into the customer's car myself but this lady just walked into my property and i found her at my front door. i wanted to be polite so i didnt make an issue of it. she followed me inside and watched me take the cake out of the fridge. still happy with her 2 tier buttercream cake with custom toppers. the next morning she berated me with calls telling me i ruined her daughters 1st birthday because the cake was falling apart. turns out she had left the cake out on her kitchen counter overnight in summer. buttercream doesnt like to be treated like this. the cake obviously melted. ive changed my way of doing collections because of this.
“Oh no! I left my cake out in the heat for a full night and now it’s melting!!! I should blame the person who made the cake” They could have at least asked about how to store the cake properly
This is not necessarily a "karen" moment. She asked for something specific for an occasion that was important to her and although you realized you couldn't accomplish all aspects of what she wanted (height and numbers of servings) she didn't have that information. She had a vision in her mind and it wasn't what she ordered so she was very disappointed and it was obviously too late to re-do or order elsewhere. You blew it. Although you admitted you should have explained it to her, you still blamed her for her feelings of disappointment. To post this as though she was at fault isn't very nice. You say "lesson learned", well you got part of it as you now know to explain to your customers when there is a discrepancy but that was only part of the lesson. Your cakes are a work of art and your customers deserve your respect the same as you deserve theirs.
You weren't paying attention. The Karen moment isn't being disappointed. That's understandable. The Karen action was constantly calling and calling to complain about the same thing over and over again to the point of harassment instead of actually trying to come up with a compromise or solution to the problem. If you think that's an ok thing to do, then I hate to break it to you but you're a Karen yourself. As an artist, time is money and every call like that could have been spent improving the finished product (in this case, the cake and fixing it to satisfy the customer).
I understand if she wasn’t satisfied with what she thought she was getting but what I can’t stand is when a customer isn’t open to compromise or a plan to change or fix something. I think some people just want to yell and scream and throw a fit no matter what. You clearly were trying to make it right and be reasonable but for some people, they just want to stay mad. 🤦🏻♀️
I'm sorry but that logic is completely skewed. Why should I, the person paying for a service, be forced to compromise with the person I paid to do the service when the person I paid de ides to arbitrarily change what I requested because it was "too much cake," and didn't inform me of this change until AFTER the cake was already made with no time to get it fixed or reordered. That would be likelbeing asked to compromise someone painting your house pink when you requested blue, and then told you should just accept it because, blue would make your house too dark.
It's difficult to compromise on an item that is finished and needed urgently. The client said she would have paid for the three tiers if she had known about it. I hope one day you'll see your attitude for what it really is.
@@diamond852 I also don't like this creator's attitude. Liking and replying only to comments saying she isn't wrong. Its ironic making a video saying she's wrong, while also refusing to accept that she's wrong.
I never really know how much went into creating such beautiful cakes so thank you for sharing your experiences! Lessons like this can be applied to other small businesses as well and it’s great for everyone to learn. I’m not a big cake fan but I could easily eat a bajillion cupcakes 🤣 Maybe it’s the small size that makes my brain think it’s okay? Anyways, glad to get the full story. Love you! And the frozen cake is beautiful 💙 ❄️
Those 1-year old kids probably won’t even notice if the cake looked short or was missing a layer. But apparently the cake has to be made to the MOM’S standards and not just be enjoyed by the twin who the cake is actually for
Well i woukd be disappointed too if i was not given what i was promised. It is mimo's fault for not communicating properly at the end of the day. As parents u wont experience ur children's birthdays everyday. It is a special day for the parent as well. Please think of both sides unbiased
We all have that experience. As a seamstress I had a client do that early on. It was a circle skirt for a Disney event for her daughter (we lived in Orlando and Disney events were a big deal). The hem of the two sided, reversible skirt wasn’t perfect. So I took it home. She was yelling and crying. What will I do? I need that skirt! Would she pay me? No. Then she couldn’t have the skirt. I grew up a lot that day. My young daughter and sons used that skirt as a skirt and a cape for dress up for years. But I wasn’t giving it away. What she was going to do wasn’t my problem. It was hers.
@@GorgieClarissa I personally NEVER complain to get a free product HOWEVER, if the person that screwed up doesn't fix the problem with a gift card or no charge, I am leaving a bad review but that is not the reason I would ever complain lol that's silly....
I had to watch this video twice. I was way to mesmerized with what you were making the first time around to pay attention to the story… Looks beautiful. Haha 😂 🍰
I would really see myself being upset if i asked for a cake and it did not look like other works the artist did, because the artist chose to do it differently and did not ask me about the changes Personally i am earning zero to none so buying a cake from an artist is expensive and a performative aspect of the celebration If i were this customer i probably won't accept the order and panic due to deadline and getting things out of my control. So i really do feel her
Yes but that's just it - you and her have issues with control. Not with cake. And since you can't control everything you either fix that or you'll have a lot of meltdowns over silly things and terrorize other people.
I used to install carpet. One day as we were finishing the job the husband came and said "You guys did great. Here's the check. But I was hoping you'd be gone by 6. My wife will be here any minute, and I just want to warn you, she WILL find something she isn't happy about. Just roll with it." Sure enough wifey came home, pointed to a random spot and said "You need to fix this!" As I asked her what exactly she would like the husband came up behind her, touched his nose and winked at me. I twiddled my thumbs near that spot until she was happy. There was zero rhyme or reason to her. Karens.
I'm sorry I barely listened on the first watch because I was distracted by the video. I know nothing about fondant and that colour technique blew my mind, it was so pretty!
I can see why she might be bothered. She was expecting it one way and was presented with something different. A 3 layer cake does look different than a 2 layer cake. Well at least you learned to communicate changes to the client. I wouldn’t call her a Karen though. She was obviously upset and wanted it a certain way for their 1st birthday.
Calling and harassing someone over and over is beyond Karen level, you are right. Like look I have small sympathies for the Mum not getting what she really wanted. The moment she starts harassing someone it full on stops. We all get dissapointed in live - that doesn't mean we should treat others badly.. to the point she needed to threaten her with the police, no less.
I kind of think this is her fault. If you want something customized to your specifications you should give very specific instructions. I understand that you feel you should have notified her that the cake would be shorter for the serving size to add up but isn’t it pretty unusual not to specify the number of tiers and height of a cake you are custom ordering if you want it made a very specific way?
maybe not very family friendly, but in business you hear the term “CYA” thrown around a lot because of stories like this one. i think most people have at least one CYA story, if not multiple. if anyone just joining the workforce reads this, remember that if you ever have questions or need confirmation from someone, a call or email could save you hours/days/weeks/MONTHS and many thousands of dollars down the line. NEVER be afraid to ask for clarification! CYA!
To be fair 1st birthdays are generally considered for the parents not the kids. Obviously a 1 year old will never remember it, but the family will. Doesnt excuse her rude behavior of course.
@@vriskaxtereziotp I get you. I just don't think someone's birthday should be about anyone else, even if they are only 1 year old. You'd think she'd be grateful that they wouldn't remember the cakes if she really hated them that much lol. It almost comes across like she's afraid of what people will think of her because of the cakes. Weird
@@raining_trees I agree lol. Ordering an extravagant cake for some kids who only care about how good it tastes ans screaming about it not looking perfect is over the top. Kids would've been happy with it either way, assuming they dont dislike the taste of cake lol. Im sure the cake was still beautiful, there was no reason for the lady to be rude. The cake still wouldve fed the amount of people she wanted. I doubt anyone would be offended it had two tiers instead of three.
Actually the baker was at fault for creating her own cake that she thought would be good, instead of just giving the person the price for the exact cake they wanted.
Nope sorry… definitely your fault. She was hella rude but I can see why she was upset as I am guessing she expected the usual height and not a squat cake. As a cake maker for 20 years and a business owner for 10, I always treat my customers like they know NOTHING about cakes. In my experience they really have no idea what goes into making them and how to visualise how a cake will look with their servings required. You need to explain this every time to a customer. It’s annoying but I have been in business for 10 years and have never had an issue like this because I am thorough.
Thank you for saying this. People who complain usually have reasons to because they’re expectations were not met and there was usually miscommunication as well.
yes, it was indeed your fault but the customer could have handled it in a better manner. She couldn't just go ahead and accuse you of trying to ruin your day. lol
"I don't know why she kept calling me. She was just telling me the same thing." The amount of times I had to deal with people with that kind of logic is infuriating. Like they're just wasting time instead of helping come up with a compromise or solution, time that could have been spent on work.
Had to rewatch the video to actually hear the story. Got distracted but how cute that fondant work was 😍😂 People need to learn how to speak about their concerns without screaming. She couldve calmly talked it out.
What you should do now is, make a sketch of the cake beforehand, show or send it to client, have them initial it, this way, that's your proof that this was acceptable to client. I hope u got a 50% deposit before doing any work. People sometimes try to get cute when it comes to payment .. They pretend to not like something in order to get it for less money, or no money at all. I learned the hard way as well. Don't do any work till everything is paid for, or, don't hand over finished product until cash is in your hand!! If u think someone with turn into a problem client, NEVER accept credit card payments. They will try to dispute charge!! Cash, cash, cash!!
I guess I must be a Karen because I can totally understand where the woman is coming from. To some people, the cake just really makes the party and that's why I'm a cake decorator because I understand how important it is to have an amazing cake at your party. If I had asked my cake decorator to make a certain cake and they changed it based on something weird like serving sizes, I would be pissed beyond belief. Call me a Karen all you want but like fine. I just don't think that's cool at all. Regardless, it doesn't make you a bad person, you just made a huge mistake. I'm glad that you learned from it and again it doesn't make you a horrible person, but definitely don't change at all a cake that someone asks for. Yikes!
Yes you are a Karen. It isn't tha big of a deal. It was a failure of communication and if you would be pissed and accuse people of purposely trying to ruin your day and make it bad on purpose. You're delusional too. She was new to the business and it was a bad call, but it wasn't a HUGE MISTAKE to be pissed beyond belief about. The fact that mimo already says she understood that it was her mistake, and gave 2 cakes, with just one layer short, away for $40 makes your comment even more pointless. Go bake a cake a stop chastising more popular bakers on the internet.
I agree. We all make mistakes, but I would be upset if I gave a picture of a 3 tier and it was changed to 2. I wouldn't throw a fit, but I would be very disappointed and wonder why I wasn't told about the change. But all in all, it's not the end of the world.
That's not why she's a Karen tho mimo made it very clear the size thing was her own fault and wasn't shaming the girl for it, she's a Karen because she called numerous times just to harass when she could've just not gotten the cakes and paid someone else for it, for from mimo and she wasnt charged for the extra. There's a reason her husband was embarrassed if she had a problem she could've just told her and took the discount but a grown woman throwing a fit is embarrassing
I don't know that I would call someone a Karen simply because of a failure in communication. We all have things to learn in our careers to prevent upsetting (to the client) problems and this was one of them. The excessive calls were definitely harassment. I don't want to downplay that. But a Karen would have demanded you make a new cake or refused to pay but still expected to get "your mistake" for free or discount. This lady sounded like a fan who specifically wanted your look (tall) in the photos (cause, yeah, it's not about the kid at this age) from the party and probably half felt like your friend because she followed you on social media, which is why she thoughtlessly continued to complain at you until called on it. I wasn't on the phone though so maybe it was worse and you're just leaving out cussing and racial slurs. This just...doesn't fall into Karen territory for me, sorry.
It seems to me that if someone keeps calling over and over until you have to tell her to stop or you'll call the police, and all over a cake for 1 year old kids birthday party, you're dealing with a Karen.
@@JackHaveman52 A Karen is someone who is bothered by someone else's existence, not a customer who is upset about a job poorly done. The customer was wrong to keep calling but calling her a Karen is suspect.
I can understand her frustration, she must have been so disappointed. But once you’ve admitted your wrongdoing it was time for her to drop it. Repeatedly telling you she’s disappointed and her day is ruined will not get her anywhere … and she got so many extra servings!
The final cake in this video looks amazing 🤩💖. And yes, it’s a hard lesson to learn but important too. I’m a forgetful person so I’d end up making the same mistake multiple times but potentially without realising that. Good thing I don’t have a business at all - I’d suck bad!
I'm the mom who is like "i just want the big one i don't care if I'm feeding 6 and it's 110 servings, my mouth will be happy for many days!" Ok so for real I usually do purchase the largest size though i don't have a custom cake person. My reasoning is it freezes well and it actually saves me money in not buying other desserts or sweets. We do the celebration with candles etc then we all have a serving, we leave a little out bc i have teens who magically eat in the night like mice, and i cut and place the rest into like family size containers, and freeze. It works for us and that way when my brother comes for dinner on the weekends, I've got a dessert if he wants and if he doesn't more for the rest of us! That said, if everyone's birthdays are close together like we have quite a few cake events in spring with mother's Day, two birthdays and fathers day, so we just get sizes we need... But i do love to buy in "bulk". A deep freezer and good quality containers are such a blessing when you're on a tight budget! 🤗
My first wild Karen encounter was when I was with my friends at the pool and we were getting done so we went to the girls room to change back to our normal clothes. Then I see a pair of yellow glasses sunglasses with a brown case. So I picked them up and said "who's are these?" then I hear a voice saying "Those are mine." Then she snatched them and complained about me "getting her clothes wet when I was sitting by them, not in range to get them wet. Then I just said "sorry" and she was YELLING AT ME saying "I'M NOT OVER HERE TOUCHING YOUR STUFF!!! YOUR OARENTS NEED TO TEACH YOU RESPECT. YOU NEED TO ,EARN RESPECT!!" It was as dramatic as I texted it, but she was basically yelling at me. Thinking about it now is just funny. I was a kid at the time too and was just trying to save her glasses.
My first Karen encounter was my own mother rudely complaining about a slightly overcooked steak to a server who at the time seemed to be in her early 20s while they were busy and seemingly understaffed (the only detail I don’t exactly remember, this was years ago) and she was incredibly sweet and kinda seemed to be dying inside the more my mom spoke. The first of many times I saw my dad use his parent tone to tell her to knock it off. My mom seems to be treating wait staff better now but she hasn’t gotten much better at home.
This one girl in high school said that I needed to specifically call her CA-SAUN-DRA not CASS-AND-DRA then proceeded to yell at me for like the most random things. I have never seen her before that one day we were supposed to work on a project together and her friends yelled at me too because they were clique-y. Some people are so dumb. Yelling at people they don't know for like no reason instead of just saying, "Hey this school won't allow 4 volunteers anymore, so we can help you find another site to volunteer at." Instead of, "YOU'RE SO STUPID FOR (w/e the heck)"
I take art commissions and I am dreading my first Karen day D: I always update with progress pics and ask lots of questions about anything I don't understand/think will look bad in hopes it will minimise that sort of thing but if I keep at it... surely I'll meet one...
I understand that you didn't tell her the serving size but she definitely overreacted. That blows my mind. And only $40 for BOTH cakes?! No. She absolutely had zero room to complain for that price. You gave it to her for the cost of ingredients. She basically got two free cakes. That blows my mind. 🤯
I remember… The First time I came across a Karen It was Monday August 16 (it was my bday and I was turning 13) and me and my family were driving through a parking space after going out to eat and this other car Comes in out of nowhere the wrong way in front of us and takes the parking spot we were originally going for, so we had no other choice but we parked across from the other car. We get out and the lady inside gets outta the car and goes through the hallway, and I hear someone say something in the hallway, and then I hear my dad yell “Shut the fuck up” and then I hear the same voice more clear and I asked my parents what was happening and they said the lady who they were yelling at, actually called us all “fucking ignorant idiotic people” and then we step into the elevator and go back up to the 19th floor where our stuff was, we unpack once we’re up their and my dad somehow saw which room she was in and wanted to have a word with her (to tell her not to say stuff like that) and I don’t blame him because she wasn’t just insulting my parents, she was insulting my dad, mom, me, my sister, and my younger sister who was 5-6 and mostly they’d say not to swear around little children since they can learn it off you and use it for something they shouldn’t. So time skip to Wednesday we’re at the beach and we have our stuff with us, and after gathering 3-4 baby shark teeth and a bunch of seashells we decide to go chill in the pools behind the hotel we were staying at, and what do you know? As we were washing ourselves off the sand the husband of that lady comes up to us and starts “talking” to my dad and mind you, my dad had to go somewhere else that morning and he saw the girl and he tried to make peace with her and stop the arguing by holding the door for her that morning but going on with that fight, the lady and the husband are now arguing with my parents and I’ll tell you know this girl literally screamed Karen, she had blonde hair, and the Karen cut. They also had a daughter who was sitting on a beach chair taking photos of us only and called me and my sisters were just sitting their watching them argue, and then this bitch just calls me and my sisters “bowls of shit” like bish we did nothing. Then I decide to call her bitch for insulting us for no reason. So then after 20 minutes of arguing the lady was like “ugh, can you two just like stfu?” So we stayed quiet washed the rest of our stuff off and went swimming, and I started feeling a little uncomfortable because I took a glance at the family and saw the daughter recording and taking pictures of me, my sister, and my dad. After like an hour or so we had our stuff on a beach chair not being watched and idk how but when we were almost ready to leave my sister realizes her flip-flops were missing, and we spent an hour trying to look for her shoes, and we couldn’t find them, so then we go back to our room and just chill for the rest of the night (not chill but we actually went to this really cool pirate show as a bday celebration since we couldn’t do anything on Monday) So short story short: this random lady cussed me and my family out, called us bitches, ignorant, and pieces of shit for no reason, and they probably stole my sisters shoes.
The order wasn’t made to the customer’s liking. Mimo acknowledged her mistake and gave the customer a discount. I agree it’s disappointing to not get what you want. Customer service is very important for a business. Though, it’s not reasonable for her to have the cakes for free. In this case, one or two phone call to express her disappointment would have suffice.
The irony is 1 year old kids won’t even appreciate or care about how the cake looks 😂 just enjoy the taste!
if they even enjoy the taste at all lol
My son at one year old sat on his cake 😂😂
We thought we’d do that cake smash that always seems to give cute photos of kids shovelling handfuls of cake into their little mouths, but my son had zero interest in eating the cake and was more interested in sitting on the cake, turning the cake into a pillow, laying his belly on the cake, and poking all the decorative sugar flowers into holes on the cake.
(It was a cheap store bought sponge cake I decorated in buttercream, so the point was to let him do whatever he wanted and just capture the photos)
@@elenalizabeth lmao glad you didn't make the mistake of spending a lot of money on it and it sounds like your kid had fun 😅
And the fact that she said “I can’t believe you would ruin MY day” key word “my”. It’s not “your day” It’s your 1 year olds’ who could care less about a cake being “too short” 💀
@@elenalizabeth See, according to my mom, I was the exact opposite when it came to my 1st birthday. I put my little hands on the cake and got this disgusted look on my face at the sticky, squishy icing. After that I had no interest in playing with the cake, but was more than happy to eat it when it was fed to me.
Clients like this are a mystery to me. Why are they so uncompromising? Are they trying to get a cake for free? That's what I'm always thinking about people who throw tantrums over things that don't really matter in the end. The client in the story got a nice cake that's more fitting of the size of her party. What the f was she going on and on about, calling you and berating you like that? *smh* Sorry you had to go through that, Mimo. Love your work.
Thank you love. Her own husband was embarrassed when he picked up the cakes and he even apologized
@@BakeMyDayMimo That's good of him, but that poor man. The things he must have had to put up with. **thousand yard stare**
I am super specific about what I want, so I would be extremely disappointed in that scenario as well. I wouldn't have reacted the same way, of course...but I would have wanted to pay for what I requested, not something else they decided for me without telling me.
@@destyniiskywalker exactly! I would’ve been so unhappy having to pay for something I didn’t want. I know the feeling of expecting one thing and receiving another. If there was an issue or concern about the size of the cake or a detail in the order the easiest thing to do would be to resolve the confusion before even starting on the cake.
@@destyniiskywalker The thing is, in this scenario what she wanted was not physically possible. Being "super specific" can be a bad thing sometimes, because you can't always HAVE exactly what you want and you are bound to be disappointed in those cases. For example - you cannot have a tall, three layer, ten inch cake that only serves forty. That is not going to happen.
Where the baker went wrong here, as she already said, was by not EXPLAINING "Hey, this isn't actually how cake size works, I can't physically do this. Here's what I can do, which of these options do you prefer?". That is all she could have done differently. She was never going to be able to give the customer exactly what she wanted.
“I can’t believe you would choose to ruin MY day”
Sorry ma’am, I didn’t realize the two Mickey Mouse cakes were for your birthday. “Ruin my twins’ birthday” would’ve made more sense but okay lol sure
😂😂
I was thinking this as she was saying it.
At that age literally all fancy things you do for kids is for your self because 1. They ain't going to remember any of it. 2. They couldn't care less if it was a Mikey mouse cake or a blob cake. I am not even sure one year Olds now what mickey mouse is, at least mine doesn't.
@@sarahhenning5484 true, true. But regardless the day should be more about making the kids happy rather than making it another day about themselves. As for knowing what Mickey Mouse is, most 1 year olds probably wouldn’t know the difference between Mickey and a panda lol but when my cousin was 1 he was obsessed with Donald Duck and he knew what it was so idk. It probably has a lot to do with the baby’s interests
@@sarahhenning5484 lol fr who’s gonna remember it besides the parents, it’s not their birthday party anyways so it shouldn’t ruin their day😂 i feel bad for the husband tho, he was probably embarrassed about how his wife was being such a karen
$40 for a two layer cake??? that's a flipping steal. In NYC, the price for a one layered cake with fruit is between 35-55 now adays.
I know 😭😭😭 with a top Mickey Mouse hat made of cake too
@@BakeMyDayMimo that’s so cheapppp she should have been grateful😭
NYC and a local caker are 2 VERY different things.
@@BakeMyDayMimo
Her is another Lesson: NEVER give into the Karen Tantrum, demands or whatever they wish not even reduce the price. This time was "fine" because of a false asumption. But whenever people bend around the Karen and give into her bullshit, it's simple encourages her to do it over and over again.
Are you sure you mean layer and not tier? I can’t imagine someone being expected to pay 35-55 for a single sponge
What a lovely cake.
My mum use to bake and decorate cakes when I was very small. She taught baking in the Philippines. If she were alive still, she’d love watching your videos.
Someone returned one of her wedding cakes, and the buyer didn’t like it. She cut the cakes in pieces and gave it away to my classmates. We were the happiest kindergarten class! She turned a bad experience into a fun memory for me. On that day, I learned that it’s better to be kind and nice, than be right. And no matter how awful the day was…there’s always cake!
Aweee. May she Rest In Peace
@@BakeMyDayMimo thank you.
she sounds so sweet. May her soul be blessed.
@@theartoflolita935 thank you. Cake wasn’t just a celebration treat at our house. It was a blessing to watch her decorate it with love. That’s why I love watching videos of cakes here. It brings me back home. The labor of love that goes on each cake is special.
@@Mum_and_LizzyLark I love that so much! I think every cake is beautiful because they work so hard and put their heart in it❤
I was a cake decorator at a bakery for 8 years. The many horror stories of moms having meltdowns over their kids cake. 😅 I remember one woman who chose a pink & purple flower design but told me to make it purple & orange. Told her it was a bold choice & wouldn’t look as good as the original. No issues when she picked it up but apparently I went to college with her friend who posted photos of the cake & party. I liked the post assuming their party was awesome but the mom recognized me & took it upon herself to comment all over our mutual friend’s post that the cake I made was the ugliest thing she ever ordered even though it was how she asked it to look. 😬 I had to block the mom cause she started harassing me online. 😒
I have been to MANY kids birthday parties & saw the dynamic - the cake was never about the kids. It was about showing up the other parents & social media. That's it. So the meltdown was over the fact that they would get less "likes".
Oh wow😂😂
should've just called her out and moved on. simple.
@@jessicab743 She was belligerent... If I had "called her out" she could have easily taken any of my messages to my job. I lived in a small town at the time & frankly she could have caused me trouble. Which is why I said I blocked her. Responding isn't always the right answer.
@@ohhello937 you did the best thing
One of the things I love about you, Mimo, is you are totally upfront with us and you tell it like it is. Whether you're admitting your own mistakes or faults or someone else's. You are not mean or snarky, you don't say this freakin B or anything of THAT nature when referring to somebody else's faults or mistakes.
But you don't pull your punches. Everyone has faults and everyone makes mistakes. When an adult makes mistake and they realize it or it's pointed out to them they apologize and fix it to the best of their ability. That's what adults do. And when somebody else makes a mistake or shows a fault, we should realize that everyone does it and have compassion. If compassion is not possible at least don't take them to task for such a human condition. And I have to admit that blue fondant on the cake looked beautiful!! Mimo, I would gladly eat any mistake you baked!
GET THIS PERSON A PIN! Gods, I felt so moved by this comment, and it wasn't even for me.
@@zeenoash.8805 wow. I just saw this 2 months after you wrote it. Thank you so much if I had seen it two months ago I would have thanked you then. We are all going through something and the entire world has been through hell since beginning of 2020. Compassion goals so far in situations like this. We do not have to agree but we should be civil. I do understand in some instances civility is difficult. When somebody made a horrible remark on Mimo's page about wearing a hijab, I believe I was less than civil to more than one commenter. And I have not apologized nor do I intend to. Sometimes people's actions are so bad that they do need to be taken to task. Anyway thanks again two months later made my day. Now off to physical therapy
I'd like to see her say this little B...idk how you can talk nicely about a Karen.
What if she accidentally had a child. Would you eat that too? 😂
Wow. That is really sad that a client is so bad that the only way to make them stop is to make them by threatening to call the police. Also, her husband being embarrassed is all the confirmation you need that you did the right thing. The only thing worse than her doing this to complete strangers, is that she probably puts him through this constantly at home. He totally understood.
100% truth
That man needs to leave that abusive woman. Poor guy
Hope they got a divorce and he got the kids 🥴
@@CampingforCool41 the client has the right to be dissatisfied since she was not give the 3 tier cake as promosed. Please understand the story before talking about divorces of other families.
@@apr1235 Bruh it’s a birthday for one year olds. They’ll have plenty more birthdays and they won’t even remember this one. Even if this wasn’t the case, to call and harass someone over and over to the point where they have to threaten to call the police is NOT okay. It’s one less layer, not a death sentence.
As a grocery store cake decorator: OMG people have NO IDEA what size cake they want. I have people come in all the time and point at a cake that says "1/4 sheet" right on the label and call it a "1/2 sheet." Or I'll make an order for a full sheet and when they come to pick it up say "That's way too big" and come to find out they thought our 1/2 sheets were called full sheets and the person taking the order didn't tell them a full sheet feeds 40-80 people. I've learned to just ask how many people are at the party and then point at those sizes in the case because otherwise people will just spout off the most random sizes and then be upset that the cake is the wrong size.
For sure, they aren’t professionals.
The customer was wrong to harass you with calls like that. But I'm glad that you pointed out that you failed to communicate with her properly - at the end of the day you went ahead and altered her order without saying anything, of course she'd be upset.
That's how you know you've met a narcissist. Other people, like their spouse, friends, and family are embarrassed and have to constantly apologize.
That and the "You ruined my day! (How dare you!) MY kids birthday is over! (MY day is over) Your cake is ugly. What am I going to do now?? (My life is over)"
100% narc encounter
sure it’s ur fault, but she didn’t have to be rude abt it, ur cakes r amazing anyways 🥰 ❤️
That's what i came to say! If you're paying someone to create something for you, be it a cake or clothing or jewellery etc, and it's not how you envisioned/expected it to be, then talk to the creator about it. Be polite & talk with them, you can't read each other's minds & I'm sure they'd rather you be genuinely happy with your purchase.
Thank you. Now I’ve learned my lesson to be very detailed when I Explain the cake design
@@heleninglis9961 exactly! and w cake designing it’s a lot of work, i have sm respect for ppl like Mimo who pursue these careers
She probably was panicking that day, and the cakes were the cherry on top. Everyone has their moments, we should cut her some slack.
@@solaceafk i couldn't work with people the way Mimo does, especially in the age of the Karen! I like to think im a nice person but if i got spoken down to the way some do when dealing with entitled people, i would lose it! 🤣
Lol, a 1st world problem! How exactly does a cake ruin a day? You still have beautiful, well-fed, healthy children. I'd fall apart laughing if I heard that said out loud. 🤣 Probably why I don't work in customer service. 🙄
😂😂
"Ahhh my luxury good wasn't as big as I had hoped!!!"
@@BakeMyDayMimo don't you think it's kinda backhanded for you replying and laughing at comments like this making fun of her?
I think what makes the customer wrong is saying mean things to you and calling you over and over. And yes i agree she went overboard with how she reacted. It's not equivalent to the mistake anymore.
But for you to be posting that for every one to berate, for people to be making fun of her "first world problems" and deciding what or what doesn't ruin a persons day on her behalf, and you joining in on it even though you said you admit it was a mistake on your part, really feels so backhanded to me. It's still a persons hard earned money, plus she's willing to compromise if only she had been informed and you know that.
I understand her being upset, i understand you being upset with her behavior too. But i don't understand people insulting her as a person and deciding what kind of person she is and how she should think based on this one encounter.
You guys went overboard too.
@@user-nz8gr7em6o umm ok karen, you don't need to be so upset about it. Chillax
@@user-nz8gr7em6o people asked her to share her worst story. She admitted her mistake.
Yeah, no I agree with the client there. If they specify measurements then they get that, and they must told the expenses involved. Ignoring or changing specifics without telling the client is a big no no. Dosnt take much to pick up a phone or sending a text. That you understand, and take it as a lesson is a great achievement though.
Well, the customer blew it way out of proportion. She asked for a three tier cake with that design and got a two tiered cake with the same design. Why would you say it's ugly if the design is exactly what you asked for
@@sarahhenning5484 Because the baker desided to change the design without informing the buyer before making it? Any complications that alters the price or product should be presented to the buyer, always. Deciding to do it on your own because it would be "too big" in your personal opinion, means you have stopped serving the customer and started serving your own vanity. Why is too much cake a problem? Maybe they want a big one and would like to give some out or just keep and have the next day, or maybe the cake was special the way it was supposed to be for whatever reason and changing it would "lessen" what made it special. Again, not up to the baker, but the customer. Not like the extra layer costs 500 dollars or anything, so to change it because of price or amount would be to dictate "I decide what is best, regardless of what you feel about it".
@@Agitabodie Also she clearly states in the video that the customer said they would have been willing to pay the extra amount for the third layer if they had been told about it. This wasn't a Karen, this was a rightfully upset customer that got labeled a karen because the poster didn't want to deal with their mistake.
@@inarifox8912 Yep, the customer is 100% right in this scenario and it was actually a really shity thing to do to her.
@@Agitabodie Also, I don't know if this is because this happened years ago, but the poster feels really apathetic to the clients situation. Like she doesn't mention anything she offered to rectify the mistake, just that she was "under charging her for what the cakes were worth" and "asking her if she wanted them or not." Like, you are the one who made the mistake. Not the customer. What are YOU doing to make the situation right.
Mistakes happen, you always learn from them! Your cakes are amazing and hope to try them one day!!
I mean, she shouldn’t have harassed you, but at least you understand you had a hand in this. Telling her upfront could have saved you both the time and frustration
Mimo was wrong in how she went about it but she didn't have to harass Mimo and that's why she's a Karen. Mimo messed up and she's disappointed but the options are to compromise or don't pick up the cakes, not keep calling until Mino had to threaten to call the police.
$40 for two cakes that feeds 50 people, holy crap. for $40 cake that feeds 50 people I expects a plain sponge cake.
communication is key in this business, you should have told her regardless that you were deviating from any kind of plan. i would have been annoyed too.
this is not a Karen experience
this is just a learning experience FOR YOU on managing expectations with your customers
Hey mimo! I just wanted to say that you inspire me to bake cakes, so thank you!
Do you have pics of the cake the lady was complaining about? I’d love to see them. Do you take pics of all your finished cakes to put in sort of a portfolio? I usually do. It’s helpful to show other pple., or for me to remember how I did something previously! I do the same thing for various dresses I make or other craft items I make. You could do one & make a coffee table book out of it!
I did but because I was so traumatized from it, I deleted them and never wanted to look at them again
@@BakeMyDayMimo that's such a shame. Your work is so amazing, Mimo. No one should ever make you feel so badly that you had to delete pictures of due to trauma. I'm so sorry you had to go through that.
Eh tbh, I kind of understand that woman. You go into something expecting it to be a certain way, and you sometimes just want things to be perfect for a special occassion. Like you say, 3 layers is your norm. So if there was going to be a change from that norm, then just sus it out and discuss it with them from the get-go. Or like hey, if you want this, it'll cost so and so for that and serve so and so. Like the entire problem would have been solved with some communication like you said. You've obviously learned from it, but I don't think it's fair to call them a 'Karen' because of it.
Yeah, I also understand it. She was excited to get a cake from a person that in her opinion does impressive work and to have your expectations ruined in the last moment is really stressful. Harassing her further by phone wasn't ok, but this story is pretty one sided.
When the customer put in so much inputs, she got an affirmation that it can be done.the Baker did not clarify.
When the customer is spending money, being super specific then yet she may want just that.
People are saying that the kids won't even appreciate it, well it was an event she organised for her kids. It's special to her.
You can't decide what could have worked for her.
I agree 100%
Agree, I hope potential customers see this video and think twice about ordering from this person who seems happy to take someone's money and then turn them into the subject of an insulting video viewed by hundreds of thousands of people
@@JustyMe This creator also backhandedly likes and replies to ONLY the people insulting the customer. It's contradictory that she's admitting a mistake while also wanting to say she isn't wrong.
It’s very helpful if you to share these experiences to help others avoid problems we have, and that wouldn’t happen if you also avoided any accountability (because how would we know what to do or say differently, if you acted like you’re infallible)? Everyone is fallible, but it’s brave of you to share! It’s also very validating to know we’re not the only ones. Also - no small thing - learning how to order properly and communicate what we want!
I LOVE that fondant coloring!
I love watching you work.
That seems to be a common thread in 'Karen' stories... They think that whoever is serving them is out to get them specifically, with malicious intent, or worse... that the whole world of out to get them. Good on you for learning from it and moving on 👍
That lady wasn't a Karen but good point on paranoia.
If you want a bad experience, I sold my way through my bachelors and masters degrees. One time I was selling large appliances and a woman called wanting a good deal on a stove. I asked her what kind, "I don't know. The one you had in the paper a few months ago."
"Do you want a stove or do you want a range oven?"
"I don't know."
"Was it a gas stove or an electric stove?"
"I don't know. I just remember it was a really good deal."
"Do you remember the make of the stove?"
"No."
"Do you know what color it was?"
"Not really."
"Do you know how many burners it had?"
"No."
"Do you know the model it was?"
"No."
"Do you remember when the sale was?"
"It was a few months ago."
"Could it have been the last couple of weeks in November?" This conversation was in the spring.
"Maybe. Do you have it in stock?"
"Come on over!"
o gosh i has an irate mom as well. sent photos, she loved it. came to fetch the cake. firstly i usually load the cakes into the customer's car myself but this lady just walked into my property and i found her at my front door. i wanted to be polite so i didnt make an issue of it. she followed me inside and watched me take the cake out of the fridge. still happy with her 2 tier buttercream cake with custom toppers. the next morning she berated me with calls telling me i ruined her daughters 1st birthday because the cake was falling apart. turns out she had left the cake out on her kitchen counter overnight in summer. buttercream doesnt like to be treated like this. the cake obviously melted. ive changed my way of doing collections because of this.
“Oh no! I left my cake out in the heat for a full night and now it’s melting!!! I should blame the person who made the cake”
They could have at least asked about how to store the cake properly
I love your stories, your Michigan accent and your baking (or should I say “caking?”) skills.
…We have an accent? Ope…
This is not necessarily a "karen" moment. She asked for something specific for an occasion that was important to her and although you realized you couldn't accomplish all aspects of what she wanted (height and numbers of servings) she didn't have that information. She had a vision in her mind and it wasn't what she ordered so she was very disappointed and it was obviously too late to re-do or order elsewhere. You blew it. Although you admitted you should have explained it to her, you still blamed her for her feelings of disappointment. To post this as though she was at fault isn't very nice. You say "lesson learned", well you got part of it as you now know to explain to your customers when there is a discrepancy but that was only part of the lesson. Your cakes are a work of art and your customers deserve your respect the same as you deserve theirs.
You weren't paying attention. The Karen moment isn't being disappointed. That's understandable. The Karen action was constantly calling and calling to complain about the same thing over and over again to the point of harassment instead of actually trying to come up with a compromise or solution to the problem. If you think that's an ok thing to do, then I hate to break it to you but you're a Karen yourself. As an artist, time is money and every call like that could have been spent improving the finished product (in this case, the cake and fixing it to satisfy the customer).
@@fanime1 Step away from the mirror ma'am. You're the karen.
@@VisualizeHealingsays the delusional Karen. Act like a psycho and you're a Karen, Karen.
I understand if she wasn’t satisfied with what she thought she was getting but what I can’t stand is when a customer isn’t open to compromise or a plan to change or fix something. I think some people just want to yell and scream and throw a fit no matter what. You clearly were trying to make it right and be reasonable but for some people, they just want to stay mad. 🤦🏻♀️
I'm sorry but that logic is completely skewed. Why should I, the person paying for a service, be forced to compromise with the person I paid to do the service when the person I paid de ides to arbitrarily change what I requested because it was "too much cake," and didn't inform me of this change until AFTER the cake was already made with no time to get it fixed or reordered. That would be likelbeing asked to compromise someone painting your house pink when you requested blue, and then told you should just accept it because, blue would make your house too dark.
She would have compromised if the baker informed her BEFORE making the entire cake.
It's difficult to compromise on an item that is finished and needed urgently. The client said she would have paid for the three tiers if she had known about it. I hope one day you'll see your attitude for what it really is.
@@diamond852 I also don't like this creator's attitude. Liking and replying only to comments saying she isn't wrong. Its ironic making a video saying she's wrong, while also refusing to accept that she's wrong.
I love how it’s “her day” when it’s her children’s day
I never really know how much went into creating such beautiful cakes so thank you for sharing your experiences! Lessons like this can be applied to other small businesses as well and it’s great for everyone to learn. I’m not a big cake fan but I could easily eat a bajillion cupcakes 🤣 Maybe it’s the small size that makes my brain think it’s okay? Anyways, glad to get the full story. Love you! And the frozen cake is beautiful 💙 ❄️
"The customer is always right"
Lol
That cake your making is so amazing and pretty!
Those 1-year old kids probably won’t even notice if the cake looked short or was missing a layer. But apparently the cake has to be made to the MOM’S standards and not just be enjoyed by the twin who the cake is actually for
Well i woukd be disappointed too if i was not given what i was promised. It is mimo's fault for not communicating properly at the end of the day. As parents u wont experience ur children's birthdays everyday. It is a special day for the parent as well. Please think of both sides unbiased
We all have that experience. As a seamstress I had a client do that early on. It was a circle skirt for a Disney event for her daughter (we lived in Orlando and Disney events were a big deal). The hem of the two sided, reversible skirt wasn’t perfect. So I took it home. She was yelling and crying. What will I do? I need that skirt! Would she pay me? No. Then she couldn’t have the skirt. I grew up a lot that day. My young daughter and sons used that skirt as a skirt and a cape for dress up for years. But I wasn’t giving it away. What she was going to do wasn’t my problem. It was hers.
I think people pull that crap thinking you will give them free product so they don't leave you a bad review.
@@GorgieClarissa I personally NEVER complain to get a free product HOWEVER, if the person that screwed up doesn't fix the problem with a gift card or no charge, I am leaving a bad review but that is not the reason I would ever complain lol that's silly....
Oh wow I’m really sorry that happened! Hope it doesn’t happen again! Love your cakes btw!! ♥️
Yep! It only takes 1 Karen to make you cautious and thorough.
I had to watch this video twice. I was way to mesmerized with what you were making the first time around to pay attention to the story… Looks beautiful. Haha 😂 🍰
Everyone: Talking about this video
Me: *shocked about the counter being so clean*
I would really see myself being upset if i asked for a cake and it did not look like other works the artist did, because the artist chose to do it differently and did not ask me about the changes
Personally i am earning zero to none so buying a cake from an artist is expensive and a performative aspect of the celebration
If i were this customer i probably won't accept the order and panic due to deadline and getting things out of my control. So i really do feel her
Yes but that's just it - you and her have issues with control. Not with cake. And since you can't control everything you either fix that or you'll have a lot of meltdowns over silly things and terrorize other people.
You admit it's your fault but call your customer a Karen for being upset? That's not right...Love!
Ikr i dont understand...
Because the Karen was calling her to the point of harassment. That's not right either.
I used to install carpet. One day as we were finishing the job the husband came and said "You guys did great. Here's the check. But I was hoping you'd be gone by 6. My wife will be here any minute, and I just want to warn you, she WILL find something she isn't happy about. Just roll with it."
Sure enough wifey came home, pointed to a random spot and said "You need to fix this!" As I asked her what exactly she would like the husband came up behind her, touched his nose and winked at me. I twiddled my thumbs near that spot until she was happy. There was zero rhyme or reason to her.
Karens.
He must be a masochist.
I'm sorry I barely listened on the first watch because I was distracted by the video. I know nothing about fondant and that colour technique blew my mind, it was so pretty!
I can see why she might be bothered. She was expecting it one way and was presented with something different. A 3 layer cake does look different than a 2 layer cake. Well at least you learned to communicate changes to the client. I wouldn’t call her a Karen though. She was obviously upset and wanted it a certain way for their 1st birthday.
Calling and harassing someone over and over is beyond Karen level, you are right.
Like look I have small sympathies for the Mum not getting what she really wanted.
The moment she starts harassing someone it full on stops. We all get dissapointed in live - that doesn't mean we should treat others badly.. to the point she needed to threaten her with the police, no less.
I kind of think this is her fault. If you want something customized to your specifications you should give very specific instructions. I understand that you feel you should have notified her that the cake would be shorter for the serving size to add up but isn’t it pretty unusual not to specify the number of tiers and height of a cake you are custom ordering if you want it made a very specific way?
That frozen cake would have been my dream cake when I was like 7 😭
That Frozen cake is so pretty!!!
maybe not very family friendly, but in business you hear the term “CYA” thrown around a lot because of stories like this one. i think most people have at least one CYA story, if not multiple. if anyone just joining the workforce reads this, remember that if you ever have questions or need confirmation from someone, a call or email could save you hours/days/weeks/MONTHS and many thousands of dollars down the line. NEVER be afraid to ask for clarification! CYA!
for context it would be super helpful to actually see a picture of the 2 layer cake, if you have it
"My day" "my cakes" I thought these were for her 1-year-old twins? Yikes
To be fair 1st birthdays are generally considered for the parents not the kids. Obviously a 1 year old will never remember it, but the family will.
Doesnt excuse her rude behavior of course.
@@vriskaxtereziotp I get you. I just don't think someone's birthday should be about anyone else, even if they are only 1 year old. You'd think she'd be grateful that they wouldn't remember the cakes if she really hated them that much lol. It almost comes across like she's afraid of what people will think of her because of the cakes. Weird
@@raining_trees I agree lol. Ordering an extravagant cake for some kids who only care about how good it tastes ans screaming about it not looking perfect is over the top. Kids would've been happy with it either way, assuming they dont dislike the taste of cake lol.
Im sure the cake was still beautiful, there was no reason for the lady to be rude. The cake still wouldve fed the amount of people she wanted. I doubt anyone would be offended it had two tiers instead of three.
you are so talented ....the marble effect was so beautiful .... would have liked to see a photo of the cake you were talking about
That’s not really a Karen though I mean yeah calling and calling for nothing is annoying but like ngl u should have told her no hate
Actually the baker was at fault for creating her own cake that she thought would be good, instead of just giving the person the price for the exact cake they wanted.
Nope sorry… definitely your fault. She was hella rude but I can see why she was upset as I am guessing she expected the usual height and not a squat cake. As a cake maker for 20 years and a business owner for 10, I always treat my customers like they know NOTHING about cakes. In my experience they really have no idea what goes into making them and how to visualise how a cake will look with their servings required. You need to explain this every time to a customer. It’s annoying but I have been in business for 10 years and have never had an issue like this because I am thorough.
Thank you for saying this. People who complain usually have reasons to because they’re expectations were not met and there was usually miscommunication as well.
But crying over cake is f'n ridiculous
The “Hello Loves” makes me so happy!LOVE FROM TEXAS!
Asks for a bigger base, complains about it being short. Someone didn't do well in math.
yes, it was indeed your fault but the customer could have handled it in a better manner. She couldn't just go ahead and accuse you of trying to ruin your day. lol
What an amazing cake, your work is truly beautiful
"I don't know why she kept calling me. She was just telling me the same thing." The amount of times I had to deal with people with that kind of logic is infuriating. Like they're just wasting time instead of helping come up with a compromise or solution, time that could have been spent on work.
I can't laugh anymore lol “I can’t believe you would choose to ruin my day”
Had to rewatch the video to actually hear the story. Got distracted but how cute that fondant work was 😍😂
People need to learn how to speak about their concerns without screaming. She couldve calmly talked it out.
What you should do now is, make a sketch of the cake beforehand, show or send it to client, have them initial it, this way, that's your proof that this was acceptable to client. I hope u got a 50% deposit before doing any work. People sometimes try to get cute when it comes to payment .. They pretend to not like something in order to get it for less money, or no money at all. I learned the hard way as well. Don't do any work till everything is paid for, or, don't hand over finished product until cash is in your hand!! If u think someone with turn into a problem client, NEVER accept credit card payments. They will try to dispute charge!! Cash, cash, cash!!
oh my god a Frozen themed cake !!!! 😭😭😭 its so pretty Mimo!
I guess I must be a Karen because I can totally understand where the woman is coming from. To some people, the cake just really makes the party and that's why I'm a cake decorator because I understand how important it is to have an amazing cake at your party. If I had asked my cake decorator to make a certain cake and they changed it based on something weird like serving sizes, I would be pissed beyond belief. Call me a Karen all you want but like fine. I just don't think that's cool at all. Regardless, it doesn't make you a bad person, you just made a huge mistake. I'm glad that you learned from it and again it doesn't make you a horrible person, but definitely don't change at all a cake that someone asks for. Yikes!
Yes you are a Karen. It isn't tha big of a deal. It was a failure of communication and if you would be pissed and accuse people of purposely trying to ruin your day and make it bad on purpose. You're delusional too.
She was new to the business and it was a bad call, but it wasn't a HUGE MISTAKE to be pissed beyond belief about.
The fact that mimo already says she understood that it was her mistake, and gave 2 cakes, with just one layer short, away for $40 makes your comment even more pointless.
Go bake a cake a stop chastising more popular bakers on the internet.
So true…
I agree. We all make mistakes, but I would be upset if I gave a picture of a 3 tier and it was changed to 2. I wouldn't throw a fit, but I would be very disappointed and wonder why I wasn't told about the change. But all in all, it's not the end of the world.
I agree with this. If i order something to a specific size and im given something else (smaller as well) im not gonna be happy at all. I’d be furious
That's not why she's a Karen tho mimo made it very clear the size thing was her own fault and wasn't shaming the girl for it, she's a Karen because she called numerous times just to harass when she could've just not gotten the cakes and paid someone else for it, for from mimo and she wasnt charged for the extra. There's a reason her husband was embarrassed if she had a problem she could've just told her and took the discount but a grown woman throwing a fit is embarrassing
You are a lovely person, that’s all that matters💖
OMG I SAW UR HAIR ITS SO BEAUTIEFUL!!
Wow that marble effect is gorgeous and the entire cake is stunning 🤩🤩🤩
I don't know that I would call someone a Karen simply because of a failure in communication. We all have things to learn in our careers to prevent upsetting (to the client) problems and this was one of them. The excessive calls were definitely harassment. I don't want to downplay that. But a Karen would have demanded you make a new cake or refused to pay but still expected to get "your mistake" for free or discount.
This lady sounded like a fan who specifically wanted your look (tall) in the photos (cause, yeah, it's not about the kid at this age) from the party and probably half felt like your friend because she followed you on social media, which is why she thoughtlessly continued to complain at you until called on it. I wasn't on the phone though so maybe it was worse and you're just leaving out cussing and racial slurs.
This just...doesn't fall into Karen territory for me, sorry.
I agree.
It seems to me that if someone keeps calling over and over until you have to tell her to stop or you'll call the police, and all over a cake for 1 year old kids birthday party, you're dealing with a Karen.
@@JackHaveman52 A Karen is someone who is bothered by someone else's existence, not a customer who is upset about a job poorly done. The customer was wrong to keep calling but calling her a Karen is suspect.
Always a lesson even out of a bad situation! Good for you for learning! ❤
"The husband looked super embarrassed."
Stop the music - SOMEONE MARRIED HER?
I swear when he came to pick them up, he was like, I’m so sorry. He legit was so embarrassed
I can understand her frustration, she must have been so disappointed. But once you’ve admitted your wrongdoing it was time for her to drop it. Repeatedly telling you she’s disappointed and her day is ruined will not get her anywhere … and she got so many extra servings!
The final cake in this video looks amazing 🤩💖. And yes, it’s a hard lesson to learn but important too. I’m a forgetful person so I’d end up making the same mistake multiple times but potentially without realising that. Good thing I don’t have a business at all - I’d suck bad!
Is this a lebanese/midwestern accent Im hearing? Too adorable mashallah 😂
Your a phenomenal woman a master multitasker.Whole story about a rude customer and you taught us how to make a marbleized fondant Disney cake ❤️
It ain’t a Karen story when it’s your fault.
Harrassment IS most definitely what makes her a Karen.
Dear god, I misheard and thought she said, “I make cakes according to CERVIX size!”
😳😳😳
That’d be a hard no on the cake for me, thanks! 😂
I'm the mom who is like "i just want the big one i don't care if I'm feeding 6 and it's 110 servings, my mouth will be happy for many days!"
Ok so for real I usually do purchase the largest size though i don't have a custom cake person. My reasoning is it freezes well and it actually saves me money in not buying other desserts or sweets. We do the celebration with candles etc then we all have a serving, we leave a little out bc i have teens who magically eat in the night like mice, and i cut and place the rest into like family size containers, and freeze. It works for us and that way when my brother comes for dinner on the weekends, I've got a dessert if he wants and if he doesn't more for the rest of us! That said, if everyone's birthdays are close together like we have quite a few cake events in spring with mother's Day, two birthdays and fathers day, so we just get sizes we need... But i do love to buy in "bulk". A deep freezer and good quality containers are such a blessing when you're on a tight budget! 🤗
THE CAKE U MADE IN THE VIDEO IS SO CUTE-
Love the blue marble effect on this!
My first wild Karen encounter was when I was with my friends at the pool and we were getting done so we went to the girls room to change back to our normal clothes. Then I see a pair of yellow glasses sunglasses with a brown case. So I picked them up and said "who's are these?" then I hear a voice saying "Those are mine." Then she snatched them and complained about me "getting her clothes wet when I was sitting by them, not in range to get them wet. Then I just said "sorry" and she was YELLING AT ME saying "I'M NOT OVER HERE TOUCHING YOUR STUFF!!! YOUR OARENTS NEED TO TEACH YOU RESPECT. YOU NEED TO ,EARN RESPECT!!" It was as dramatic as I texted it, but she was basically yelling at me. Thinking about it now is just funny. I was a kid at the time too and was just trying to save her glasses.
My first Karen encounter was my own mother rudely complaining about a slightly overcooked steak to a server who at the time seemed to be in her early 20s while they were busy and seemingly understaffed (the only detail I don’t exactly remember, this was years ago) and she was incredibly sweet and kinda seemed to be dying inside the more my mom spoke. The first of many times I saw my dad use his parent tone to tell her to knock it off. My mom seems to be treating wait staff better now but she hasn’t gotten much better at home.
This one girl in high school said that I needed to specifically call her CA-SAUN-DRA not CASS-AND-DRA then proceeded to yell at me for like the most random things. I have never seen her before that one day we were supposed to work on a project together and her friends yelled at me too because they were clique-y. Some people are so dumb. Yelling at people they don't know for like no reason instead of just saying, "Hey this school won't allow 4 volunteers anymore, so we can help you find another site to volunteer at." Instead of, "YOU'RE SO STUPID FOR (w/e the heck)"
@@wowwiz1187 😳 oh dear
Thank you very much for that video. Question: what would happen if you wouldnt put straws in the first layer?
I think those are dowels. They keep the bottom layer from sagging under the weight of the top layer.
I take art commissions and I am dreading my first Karen day D: I always update with progress pics and ask lots of questions about anything I don't understand/think will look bad in hopes it will minimise that sort of thing but if I keep at it... surely I'll meet one...
You'll meet one at least once in your life. Everyone has I can promise you that. Well except maybe the Karens themselves?
That a beautiful peace of fondant 😍
That cake was stunning 💕
This is my second video, I can't stop watching this is beauitful and so interesting to see how you achieve this !
I'm so sorry about that whole experience... but that Frozen cake is BREATHTAKING!!!
My first customers on Etsy were the worst. Once I got a hundred or so sales, the people who wanted to talk all day and monopolize my time, went away.
I'm so sorry, Mimo. And I don't know how shorter cakes are "uglier," either. Some people are just impossible to please
People who sell cakes for a living are my heroes! The audacity of people astounds me!
Yayayayaya a full video thanks girl
Omg this just made my day thanks for the like
Tue cake you made in the vid is so cute!! Prefect for a little kid who loves frozen!! (Assuming it is Emily's 4th birthday) Happy birthday!
You handled the situation very well even though it was a first lesson learned
Sounds more like a miscommunication to me.
I understand that you didn't tell her the serving size but she definitely overreacted. That blows my mind. And only $40 for BOTH cakes?! No. She absolutely had zero room to complain for that price. You gave it to her for the cost of ingredients. She basically got two free cakes. That blows my mind. 🤯
Beautiful work.
I remember…
The First time I came across a Karen
It was Monday August 16 (it was my bday and I was turning 13) and me and my family were driving through a parking space after going out to eat and this other car
Comes in out of nowhere the wrong way in front of us and takes the parking spot we were originally going for, so we had no other choice but we parked across from the other car. We get out and the lady inside gets outta the car and goes through the hallway, and I hear someone say something in the hallway, and then I hear my dad yell “Shut the fuck up” and then I hear the same voice more clear and I asked my parents what was happening and they said the lady who they were yelling at, actually called us all “fucking ignorant idiotic people” and then we step into the elevator and go back up to the 19th floor where our stuff was, we unpack once we’re up their and my dad somehow saw which room she was in and wanted to have a word with her (to tell her not to say stuff like that) and I don’t blame him because she wasn’t just insulting my parents, she was insulting my dad, mom, me, my sister, and my younger sister who was 5-6 and mostly they’d say not to swear around little children since they can learn it off you and use it for something they shouldn’t. So time skip to Wednesday we’re at the beach and we have our stuff with us, and after gathering 3-4 baby shark teeth and a bunch of seashells we decide to go chill in the pools behind the hotel we were staying at, and what do you know?
As we were washing ourselves off the sand the husband of that lady comes up to us and starts “talking” to my dad and mind you, my dad had to go somewhere else that morning and he saw the girl and he tried to make peace with her and stop the arguing by holding the door for her that morning but going on with that fight, the lady and the husband are now arguing with my parents and I’ll tell you know this girl literally screamed Karen, she had blonde hair, and the Karen cut. They also had a daughter who was sitting on a beach chair taking photos of us only and called me and my sisters were just sitting their watching them argue, and then this bitch just calls me and my sisters “bowls of shit” like bish we did nothing. Then I decide to call her bitch for insulting us for no reason. So then after 20 minutes of arguing the lady was like “ugh, can you two just like stfu?” So we stayed quiet washed the rest of our stuff off and went swimming, and I started feeling a little uncomfortable because I took a glance at the family and saw the daughter recording and taking pictures of me, my sister, and my dad. After like an hour or so we had our stuff on a beach chair not being watched and idk how but when we were almost ready to leave my sister realizes her flip-flops were missing, and we spent an hour trying to look for her shoes, and we couldn’t find them, so then we go back to our room and just chill for the rest of the night (not chill but we actually went to this really cool pirate show as a bday celebration since we couldn’t do anything on Monday)
So short story short: this random lady cussed me and my family out, called us bitches, ignorant, and pieces of shit for no reason, and they probably stole my sisters shoes.
The order wasn’t made to the customer’s liking. Mimo acknowledged her mistake and gave the customer a discount. I agree it’s disappointing to not get what you want. Customer service is very important for a business. Though, it’s not reasonable for her to have the cakes for free. In this case, one or two phone call to express her disappointment would have suffice.
That is a beautiful cake you made~There always seems to be a Karen everywhere unfortunately.