A WARNING to Fraudulent Consumers!
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- Опубліковано 28 вер 2024
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A wife of a friend passing a charity shop spotted a M&S jumper brand new. She paid a fiver and then took it to M&S and got a “refund” of £60. She took great delight in her actions. I found it ugly and distanced myself from her. She did not notice, years later she remarked to another friend that we werent associating with her any more and being “funny”. Later on she got involved in a fraud that resulted in her and her husband losing all of their wealth including pensions. Ironic.
no i could not befriend a person like that... if they feel that that was ok, what else would they find ok against their friends if it came to it?🙄
That IS ugly indeed. These days I believe charity shops are supposed to remove/pen out brand labels (I'm sure someone will correct me if I'm wrong)... though in my experience many don't. Anyway, a little karma to that woman perhaps. Shame her husband was similarly dragged down if he wasn't involved.
The words "Leopard" and "spots" spring to mind!
@@stpeter7432 ?
Karma works in mysterious ways!
I've had so many instances of couriers just leaving packages on my doorstep without even ringing the doorbell.
I've never had any stolen, but it could happen so easily.
The tracking info usually says "package handed to resident", which is a blatant lie.
Yes, some couriers do outright lie. Several times I had a courier say that they attempted delivery but no one was home even though I was working from home in a room next to the door and can see vans etc arriving.
@@ferrumignis I know for sure that some couriers of one particular company go to the address with the parcel (so it shows on their vehicle tracking), wait for a few minutes and drive away,, with the now-stolen parcel. Same company about which there was a documentary a few years ago that they were selling off loads of packages (thousands, a pallet-full at a time) by auction, claiming they were undeliverable/no return address but many clearly had both the 'to' and the 'from' addresses marked.
This has happened to me when Evri left a laptop, in a box with a picture of the laptop on it, on the doorstep, without knocking. The tracking info indicates that at the time it was "delivered" I was sitting in the sofa only meters from the door. When I noticed the notification saying it had been delivered, it had gone. A neighbour confirmed they saw it being delivered, and the courier's "proof of delivery" was a photo of it on the doorstep.
I complained to the eBay seller, who refunded me. Presumably they got the courier to pay them for it.
Very stupid of the courier.
This happened recently with my daughter's engagement ring. I was in the house, in fact they (RM) had delivered a package only an hour before (same chap). This time he left the package behind the food waste bin. Luckily it turned out it was the ring box, not the actual ring (which had been in the earlier package safely delivered into my hands). They often either don't wait for you to answer the door or don't even try knocking/ringing the doorbell at all
I've just received a refund from a seller on ebay, who advertised a hair serum i use It's not being made anymore. She said she didn't accept returns. 2 other sellers sent me the real stuff, but she sent 2 bottles of water. I told her it was fraudulant, and she threatened litigation, and i said bring it on. In the end I asked ebay to step in and I've received a full refund. I said I would return it but not at my expense, so ebay sent me a free label. However I've still reported her.
Ebay is the wild west. I stick to amazon as had too many experiences like yours
Amazon is selling more and more on behalf of traders. So be careful even with Amazon
👍🏻👍🏻👍🏻👌🏻
Actually I’ve had 100% positive experiences on eBay for many years now, both buying and selling
@@kaysmith1964amazon keeps a huge percentage of the money from these third party sellers for up to 40 days before they release it to them. 'Just in case of chargebacks' Its killing them slowly but surely.
Evidently, the police will try to prosecute for a swear word, but won't investigate or even assist with a stolen car when it's right in front of them.
Evidently.
True, sadly, so true
Two weeks ago I was released from 3 years in prison, because I mistakenly called a transgender she a he, even though I meant no malice whatsoever. I am not sure whether the fact that previously I sold a stolen Ferrari abroad for £300,000 was taken into consideration for which I received a police warning.
Very True me and five other work's have had our tools nicked and the police refused to investigate it. They told us we could have a crime number so we could claim on our insurance. FACT
And up rolls the riot van full off lesbian Nanas to lock you away for a good few hours without even swearing at them!!
They just want it easy it would seem today's police forces just go for the easy pickings all in a days work for them.
One time I had an Amazon package go missing; the courier said "handed to resident" which was impossible, as I was out at work at the time. They changed their mind and then said they left it in "a shed or greenhouse". I don't have a shed or a greenhouse, and I sent Amazon a photo of my back yard to prove it. I reckon 90% of missing packages are stolen by the couriers themselves.
Well I work as a flex driver and customers always try it on and say a parcel is missing even when we've delivered it. We get punished for that and fairly quickly too. There's no defense for us. Any driver missing packages too often will get the sack quick.
You are right I know a wrong un that works for Hermes and he reckons he makes about 150 a week for " stolen" items
@@MichaelCampinI don't know much, but that looks like something the Amazon soreadsheeters could pick up before too long.
There is a park near my house, one of my neighbours knocked on the door asking if we were expecting an Amazon delivery, then rolled off a list of things she'd found opened and left in the park. The delivery driver had obviously opened them all, took the ones that looked expensive and done a runner with them.
@@MichaelCampin Hermes!
I won't order from a company if I think they are going to use Hermes. Just my own personal Hermes horror stories would fill a, (slim), book.
One of their tricks is to take a photo of the door they 'delivered to'. They seem to pick generic front doors with no number on. Once it was even an internal door.
The trouble is, that not all parcel tracking is equal.
Or delivery companies leave the item on your doorstep when you are not in ( sometimes even when you are in)
@@STW1964yep, or like has happened to me with hermes, got up early waiting for delivery because it said i would receive it between 9am-12pm, ended up waiting till 3pm to then suddenly get a notification saying delivered with a pic of my front door, no knock on door nothing else, went to the door and nothing, no package just see the van driving off, i was so pissed. Hermes obviously was useless about it, just said to me it was delivered, until I showed them CCTV of the guy just barely approaching the drive, snapping a pic and leaving.
Edit: without the cctv i wouldve had to contact card issuer about it although back then I didnt even know that was an option so I thought I was shit out of luck if hermes didn't sort it, luckily the business was very understanding and already had a lot of issues with hermes so knew I wasn't lying from the start
@@STW1964 Increasingly an issue in my experience. My "safe location" is only used by Parcel Force these days and Amazon are the worst offenders here. I always tick the 'how was your delivery' as being poor but after many months and repeated incidences I've learned this changes nothing.
Indeed
Because we are out in the sticks it's not uncommon for a delivery attempt to be claimed when we know that they never came near the place. We also get drivers putting stuff in the letter-boxes of the houses at the top of the lane because they can't be bothered to drive a few hundred yards down the lane to the correct address. Some times we can identify where they have dropped it off from the photo on the tracking page but not always. Thankfully these long-suffering neighbours will make periodic trips out to complete these deliveries.
I don't know how people justify this to themselves, even if it wasn't illegal it's morally wrong. If you can't afford it, don't take it. 😮 It doesn't matter who you take it from.
I'm not sure such people bother to justify it to themselves. That requires a moral compass.
They get their thrills by getting away with it.
Some feel so entitled that they don't care. It's just so wrong.
One of my neighbours (now deceased), used to do the buy new, and switch with a broken item shenenigans. He always justified it saying "they 'ave more money than me."
It irked me.
Thank you, I was going to post just that.
I always remember when a friends business got broken into and they were able to track their laptops, other items were involved, to where the thieves had taken them. They called the police and were basically told they couldn't do anything about it because by the time they got a warrant, the goods "would probably have been got rid of". I mean, how about try? Anyway, he and a bunch of workers grabbed a bunch of heavy items and decided to go get the stuff back themselves, although he did call the police to tell them what they were doing and they couldn't promise the state the thieves would be in afterwards, so maybe the police would like to actually go to the address and intervene. Did get the stuff back though.
That's what I would do. These people need to be taught a lesson.
the pigs would most likely arrest him for getting his stuff back and the villain got a black eye, the police are getting worse and are taking sides in certain so called crimes, not saying which ones but the pig vans are rainbow coloured now so we know which way they the are leaning, villians and idiots seem to have more rights than a tax paying ordinary white male
Or they do seize the goods which then get sold at police auctions?
Makes me wonder why they can't be arsed!
Where does the money go?
@@mercedesblack7828 Not just money. When I lived in Cardiff, I knew a policeman who told me that seized porn movies were often shown in the Bridgend Police HQ Club. I cannot verify this, of course.
@@MervynPartin I wouldn't be surprised.
This is why I’ve been reluctant to start a business. I’m a sewist and I’ve been wanting to make things to sell but I’ve heard horror stories 😢
Don't let a few bad people put you off. I'd say go for it but be careful. I hope you do, good luck in your endeavours.
I sold what I made (sewing and knitting) and in my experience it’s not worth it. I spent so much time trying to drum up business and dealing with time wasters then issues with my post office that I barely turned a profit.
At the time there were also the ones playing the benefit system so would undercut people in price so they could meet minimum requirements to be able to claim benefits. It was just a nightmare.
You still have the right to refuse service to someone. Don't serve certain card numbers or deliver to certain addresses for a few years of they're going to mess you around
No one ever see stories in the media of bad tenants but my friend and his wife had 14 months of nightmare trying to get two guys out of one of their houses after they stopped paying rent after the first month. They destroyed the house inside, had a rabbit that crapped all over one room, let a leak in the upstairs shower ruin the floor, carpet and ceiling, left cigarette burns in living room carpet. It was a mess that left them demoralised and infuriated. They now only rent to workers doing short term jobs from different parts of the country, using a intermediary. No damage, no stress and they pay on time.
@@Valehass It depends on where you look. Some of the "news" pages that pop up when I open a browser are heavily one-sided towards the wealthy and the landlords and will bring up the dark sides of tenants. On the other hand, the same "news" sources seem to be totally unaware of issues that are in the news, on youtube or the internet, esp. those stories that show bad landlords and poor treatment of tenants. I am sorry for your friends and I agree it must be a nightmare for them, but I have also worked with people who need housing and who have had real problems with private landlords and unaffordable rents. To be fair to your friends, I believe that tenants agreements should include protections for the landlord and the property. Perhaps everyone should have to provide a bond or indemnity which is forfeit in the case of damage to the property. If tenants had to provide reasonable identification, the problem of tenants who run could be dealt with, at least in part, by a database which would identify such unreliable tenants and which would prevent them from being able to repeat their behaviour.
On the other side, landlords should ensure the property is up to a liveable standard and that tenants can't simply be evicted without good cause.
The problem with housing is that everyone has an anecdote about individuals, but the housing crisis is a national one, such that there are too many empty properties and too many homeless and not enough will to solve either problem. Remember that some MPs complained about increasing benefits and about benefit claimants but failed to disclose that they were raking it in as landlords to benefit claimants. When some people are making money from the suffering of others, there is no reason to sort things out.
Some years ago I had a few months as a courier, I got back to the depot one evening and was asked to deliver a large box of, what turned out to be cosmetics, urgently to a local customer. My instructions were to go to the office at the stables and deliver it there. When I got there the office was open but customer nowhere to be seen. So I phoned my depot and was instructed to leave it in the office, which I did. I got back into my van, and something seemed not quite right, so I went back and took several photos of the package and surrounding area.
By the time I got back to the depot, less than ten minute drive, the customer had phoned in and reported non delivery.
The following morning the customer was requested to come into the depot to sort things out. She was met by my boss with printouts of all the photos I had taken. She had been trying it on and never even considered the possibility that photos of the delivered parcel were even taken.
You did well. (Wonder what kind of a horse person needed cosmetics urgently.....)
As a delivery driver who delivers for Amazon I get all the time customers claiming they didn't receive the parcel when I know full well I have put it in their hands..
I have had items missing from packages left by the door . Our door is 70ft from the lane and delivery drivers no longer ring the doorbell or knock. They just dump the package and take a photo. If the package vanishes, you have a problem.
There are also a lot of cases where the company have said an item is delivered and show evidence and the item has not been delivered or delivered to a wrong address or stolen by the delivery driver.
"The police are under resourced "
🤔
That's a statement that warrants scrutiny.
It's the most heard excuse these days. A department of a business cannot do its work so comes the cry "we need more staff/money/time off". Every public service claims they are overworked and under-resourced. As though there ever was a time when anyone had adequate resources and plenteous time. It is amazing how they have enough time and resources to prepare evidence of their lack of time and resources.
I have items delivered by both Amazon and Evri the drivers for both do the same thing throw it on the floor take a picture ring the bell then literally leg it, in the 20 seconds it takes me to get to the door their van is flying around the corner revving hard I always thought UK couriers were supposed to attempt face to face delivery
Yes, I've had similar, things put into a 'safe place' when there isn't one, things even put into a bin Face to face delivery changed during and since Covid. Also .... pay peanuts, you know how the rest goes.
I've had hundreds of pounds worth of parcels left propped against an unlocked front porch door, which is my nominated 'safe place', AND has a notice in the window requesting parcels be placed inside.
After Covid the rules changed and a signature is no longer required.
I had a delivery that I did not receive. The courier company sent me a picture of a box in a corner and claimed delivery.
@@Coxy002605 if the driver / couriers dont understand English then they may dump your parcel anywhere, ive had couriers ring me up & speak only in a forein language & expect me to understand them !!
Had local officers in attendance on an 'operation' a month or so back and got chatting to a uniformed bobby, they were telling me that they have a 50% attrition rate in new recruits and many have to take second jobs as the initial pay is not enough to live off.
People who do this will only make it harder for those of us who genuinely do have packages go missing, be it theft by the deliverer, or delivered to the wrong address. It's happened to me a few times. I would never lie about something like this because I know it is dishonest and stealing. The police should be prosecuting this, but as usual its easier to police people's thoughts and speech than actual crimes like theft, or fraud. It's no wonder so few people respect the police. If the police do nothing then the traders should work with the card and delivery companies, and start blacklisting the people who do this, so they are unable to buy anything online.
I had a brand new XBox get delivered to the wrong address because drivers relied on their GPS rather than reading road signs. I was on the phone to the seller and stated I would absolutely phone the Police after the call to report theft if they didn't find out where it had gone. There was a knock on my door and the person who received my parcel was delivering it to me instead. They were genuinely embarrassed, but I was given yet another reason to have faith in humanity restored. Most people are honest.
@EgoChip I agree that some people genuinely do not receive their packages or are not informed of where they were actually delivered. But admitting that immediately creates a problem. If the police did investigate, how would they be able to tell if I am someone who honestly did not get the item or that I am someone who is lying? If the delivery driver is capable of lying about their own dishonesty or incompetence, they are capable of lying to the police. Even if the police search my home and find nothing, that does not prove that the item was not delivered. Even if the police suspect dishonesty, they cannot claim I stole it if they cannot find it. They are not likely to want to search entire homes and outhouses, just in case an item was misplaced, nor are they likely to be able to demand that all the neighbours allow their homes to be searched.
If the traders do decide to work together with the card and delivery companies, how will they distinguish the honest customer who never got their items from the dishonest ones who only claimed they did not? Finally, my experience is that the delivery companies, themselves, will do anything to hide the failure of their drivers, even to the extent of changing the name of their company or preventing customers from reporting poor delivery. (A certain company named after a Greek God has reinvented itself and has done so repeatedly because their performance does not improve.) The same thing applies to some big companies that employ their own drivers, they are not necessarily going to admit to failures in their system. For example, I can no longer review books from a certain online bookstore and marketplace because I pointed out some potentially fraudulent behaviour in my reviews. I was in the right, but the seller removed all my reviews and not just the few offending ones.
I would love to see the problem solved, but how are the customers to prove their honesty and how are the sellers to ensure they do not punish the innocent?
The problem is since covid the delivery men just dump it on your door step in full view of the street, many times they bang on my door and when I get to it (about 20 seconds) they are no where to be seen, so I imagine alot of stuff gets nicked, so to say blacklist these people is just a ridiculous
I was in business 27 years, the more we sold online the worse this problem got. It was quite disheartening in recent times, upsets your faith in human nature, affects your relationships with genuine customers too.
Human nature sucks.
Its so sad. I personally buy a lot online and when I have ordered the wrong item (and its not too expensive) then I will take it as a lesson to read properly. If its an expensive item then I return it (still sealed) and I make sure I return it in the condition I received it.
Whatever happened to ethics and morals?
@@killerbye1985 Not a lot happened to ethics and morals. There are just more people now which means there are more bad people.
Not all of us are like that. Last time I had to return something was a pair of cargo pants, the front button had popped off the first time I put them on. I returned them asking for a like for like replacement (as I actually liked them). The retailer did exactly that and I have had no issues with the replacement at all in the five years I have worn them.
Sometimes stuff happens, something slips through the Quality Assurance, I am a firm believer in giving retailers a second chance.... But, and this is an important but..... I will not give them a third.
What seems to be a growing problem are collectible items (for example a model aircraft engine) are sold and the customer subsequently returns the item for a refund. When the parcel is received and opened it contains a chunk of concrete or half a brick. eBay and PayPal aren’t interested because the “item” was returned.
Another thing that is happening (commonly with a certain carrier,PB) where they claim items are “contaminated” and must be destroyed, they later turn up on eBay, often with the original photographs.
Half the time stuff doesn't turn up. Some delivery drivers don't seem to be able to read numbers and leave it somewhere random.
A common one with makeup and cosmetics is people come up with a BS excuse that they were getting an 'allergic reaction' to get a refund.
The only problem I have ever had was buying a very expensive phone, which was delivered and photographed but it wasn't pictured anywhere near my home. The house was nothing like mine. I sent this photograph and pics of my house and the sender re-sent another phone immediately! Whose house it was, i'll nver know but I do recall their fraud squad team got involved, but I never found out anymore.
It has certainly made me weary about ebay buying and selling but I do still dabble!
A friend of mine had ordered a TV some time ago, which was lost in transit.
The shop sent another one that was also lost n transit.
The second time they didn't believe him anymore.
After some conversation, he found out that the expensive TV was shipped with the label on the packaging - no outer box.
So everyone would be able to see it's an expensive TV.
Luckily the shop agreed to sent yet another one for the last time, this time in a shipping box.
It arrived within the quoted shipping time and in good condition.
I have no idea why a shop would sent expensive items in a way that it can be identified as being expensive...
There have been plenty of times where delivery drivers say they've handed parcels to customers but instead put them somewhere else. I even had an incident where an amazon driver took a picture of the package at my front door but then changed their mind and left the package many doors down - in the end I only tracked it down with the help on my neighbour who had CCTV. I suspect this is what's happening most of the time rather than widespread fraud.
I've noticed recently delivery drivers take a picture of the product on your open door with product on mat inside property so no disputing you received it
Yeehaw!
Watching this 1hr after it was posted, at 9:30pm Saturday night.
I know how to live it up!
Rock n Roll, baby!!
I’ve received goods that I bought online but I noticed that my signature was forged. I wasn’t at home. So they left the package outside. How are they allowed to do that? I’ve lived in many countries and this is the first time I’m witnessing this.
Less 'allowed' more 'can get away with'. Things changed with Covid, too.
They don't have the inclination, say something on line that someone doesn't like and they'll be round in a shot!!!
That's terrible. We even contacted a company who sent us two baking trays when clearly we should have received only one item. For our honesty he said for us to keep the second tray.
Seem to have the time to arrest people who don't agree with calling men in a frock a woman!!
Just the other day I heard a woman on the train explaining how she buys something like jeans then returns a similar old pair.
Always hear a lot of horror stories of people selling goods online with recorded delivery, but then the person refuses to acknowledge it and then put in a dispute to say they didn't receive it.
The police have followed up hundreds of thousands of "non crime incidents" (possible over a million by now) and seemingly no accusation of alleged "hurty words" goes unpunished, even though they do not cross the threshold of being criminal offences.
Yet they don't have time (seriously, the fact is they can't be arsed because "insurance will cover it anyway" - ( quote a relative detective sergeant)
If a car is stolen - the "victim gets reimbursed so "why bother".
And it's not just the polcie but the CPS and Judges who appear to bend over backwards to find reasons not to prosecute / convict.
I bought a Berkey water filter and extra stainless steel spigot from the UK, cost just shy of £400, the spigot was not in box, they literally called me a thief and threatened me with a police investigation…I was a new customer and had proof of the package being ripped open when I received my items as photographed everything, they say it was definitely packaged in the bag with the other box..but it wasn’t there 100%, the emails I received from them are absolutely a disgrace and very rude, so I sent the lot back as I don’t want to deal with a company that treats people like this and I’m still waiting for a refund. I if anyone can advise me what to do that would be great as I can’t afford to lose out on £400.
6:28 They have the time to go arresting and prosecuting people for saying mean things online, they damn well have the time to investigate theft of valuable property.
I buy quite a bit on-line as it is often the only way to get some items and I am pleased to say that most traders are completely honest, as I am when buying from them.
There are a few occasions, however that have caused some concern when I have received notification of dispatch, but the tracking for sometimes weeks after shows no sign of the goods.
If a trader on eBay, for example, prints a postage label, the system immediately marks the item as dispatched, whereas it may actually remain in the trader's depot or not even exist at all (perhaps due to being out of stock).
Luckily this does not happen very often, but "missing" goods are not always fraud on the part of the consumer.
I hope they get prosecuted for fraud
I sold something on ebay and ebay refunded the buyer without the buyer shipping the item back to me. Couldn't do anything about it. Even poopal sided with the buyer. 😢
Was one of the most expensive things i sold on ebay too. So ive never used eBay since!
More details required... did you respond to all requests in the timeframe given by Ebay? You are given 3 days to respond to the buyer's complaint (ie. send them a return shipping label), if you don't then Ebay can step in. If Ebay step in you can lose the item and the money.
In general though, NEVER sell anything online that you can't afford to lose. That's a good rule of thumb. Most of the time you're better taking expensive stuff in to Cash Converters where at least there are no comebacks!!
What I find interesting about the balance of probability is that it doesn't make logical sense. For example, I was cycling to work many years ago and was hit by a pickup truck which didn't stop as it approached the roundabout, I was cycling past the front of the vehicle and it hit me. I could see it wasn't going to stop as I passed the left turn off from the roundabout but was going at a speed which meant if I braked at that moment, I would have halted in front of the vehicle and I couldn't speed up enough to clear the lane, so I knew the vehicle wasn't going to stop and I was going to be hit, then I was.
I was in hospital for just over a week, off work for a couple of months, then lost my job due to my injuries meaning I couldn't do the job properly anymore (the company made this clear to me as to why they were sacking me, but said they obviously couldn't record this as the reason, and I agreed that they were right, I couldn't do the job now so they were paying for another member of staff to be on shift with me just because I couldn't do the job and as a small, new company they couldn't afford to keep hiring someone just to be on shift with me to do my job).
I decided to sue the driver, so the police, who closed the case at the scene when I was put in the ambulance, lost my bike and the notebook of the officer at the scene, reopened the case when I told them I'm suing the driver.
They did an investigation and found the driver guilty, yet my solicitor said that we should accept some liability because it will look good to the court. I said that if the driver has been found 100% guilty following the police investigation where we were all interviewed under caution etc, then a civil court where it is based on probabilities should be obviously 100% as well, but the solicitor disagreed, which confused me.
The criminal case had things like the driver saying the passenger said look out, bike and that I came off the pavement in front of his truck (which, given where in the road my bike was hit would have meant I would have to have turned sharp right, cycled out into the roundabout then sharp left to be in front of the vehicle), the passenger said he was asleep, heard a thud on the bonnet, opened his eyes and saw a cyclist being struck and said look out bike.
I stupidly wasn't wearing hi-vis clothing and it was dark, but I did have reflectors on the wheels, and front and back of my bike and front and back lights.
The solicitor said I should accept 30% liability for not wearing bright clothing, so that they can knock it to 40%, and that I have the right to challenge this for more money but a judge will then see me as being greedy and could throw out the case and it's no win no fee and because I received an offer and rejected it I would be liable to pay the fee myself, so they strongly advise I accept any offer made to me, which is what I did, they named an amount and said this is 60% of the amount they would put forward as the payout and I accepted it. Mainly because this had gone on for two years by this point of me every week thinking about, talking about and filling in forms etc about the accident and I felt if I accept I can finally put it all behind me. But it did confuse me that the police can find someone 100% guilty, yet they are only 60% guilty in a civil case...
I sell phones on eBay and I’ve had 4 chargebacks in the last few months it’s getting ridiculous. I’ve had £863 on hold for 10 weeks now 😡
You could always go through the magistrates with a private prosecution, but this is a game of chance as some clerks, I have found, in the past cannot be bothered with private prosecutions. I file papers, all set out as they should be, but on occasions, in the past, some go through straight away, others are ignored, and when asking why papers are being ignored, I am ignored.
Yes, exactly. I was ordered to attend court. I informed the Court that I would be away. They didn't get back to me. I drove through the night to be at court for 10am only to be told by the head of enforcements that she wasn't expecting me as I had said that I would be away. You couldn't make it up. The cost and inconvenience to me means nothing, in fact to the County Court, I am a nobody, someone that they regularly ignore. Forget justice or fairness.
@@somalilandrecognition5413 I too have had nothing but trouble with county courts, utter unprofessionalism of so many courts that I have had to deal with.
Amazing how these courts treat people, plaintiffs. It is as though you do not exist. I am trying to get a district judge prosecuted, and fighting a system that is seeking to avoid prosecution, even though the case has been made.
what happens when the delivery company delivers to the wrong address as happened to me the delivery driver never took a picture (which many do take pictures) he claimed he handed it to me which didnt happen i only got a refund once the driver claimed to disscribe the address by door colour and other things to which i sent pictures to prove other wise but it took a few weeks, who ever got the package must of kept it
I lossed as a buyer when royal mail photographed a letter box on a door that was not mine as proof of delivery. Seller refused to look into it despite me sending a photo of my door and eBay took sellers side. Lost £15 not too much but infuriating.
The problem with civil and criminal is that the level of proof is different and so is the evidence admitted meaning that a civil case may not give the accused a fair trial and be dismissed or a person found guilty in a criminal court may be found not liable on the event that evidence admitted in the civil court was not admissible in the criminal court.
I just had a parcel delivered. I paid for a signed for delivery as it was quite an expensive item but the delivery just left it on my doorstep in full view of everyone walking past. I'm lucky my neighbours are an honest bunch.
I've taken in parcels too for the guy upstairs because it was just left on the floor in the wet, I've seen drivers literally throwing parcels over a gate too., my friend has had a few broken items delivered which was really sad because they were vintage items and not replaceable.
I used to work for a national chain of retail shops in customer strategy... they factored in a double-digit percentage of financial losses for theft (in-store and delivery). For example, 15% was factored into their accounting projections for theft. And this is factored into the markup in the price of the goods sold. Part of the reason for the price rises in recent years is not only inflation and profiteering but also the increase in theft write-offs. So, for example, the previous 15% write-off has now increased to 20% or even 30%.
Some fraudulent retailers will send items of little to no value that don't conform to the description and so have a tracking number and an item received confirmation.. if we relied on that and banks didn't refund then we would have problems. I bought a 20 pound lamp advertised on facebook and received some stickers, all tracked and got my money back by going to bank.
Thankfully these days many couriers take a photo of the address door and package and many items are sent by tracked post. How low could anyone go to steal though.
Happens an alarming amount, I say this working in ecommerce. A few years back, at a company I used to work for, a customer overseas (Germany) ordered an off the shelf supercharger kit for what's a relatively rare car over there. He claimed it was never received, the courier couldn't prove it addequately, the payment provider (let's call them Payment Friend) favoured the customer and they were refunded, from memory, some £4,000.
It's gotten that bad of late that the company I now work for no longer takes payment by phone because of just how common it is.
Oh and don't expect courier's proof of delivery to be adequate, as they frankly aren't.
Having had myself many issues with online delivery, I have often "received" an order without it ever being delivered to me. Usually it's because the driver got the address wrong.
I had "received£ dog food. Actually found it 20 doors away after I had got my money back and ordered more. Told the company with evidence of where it waa delivred to. They thanked me for my honesty and told me to keep the food
On a few occasions, Amazon have told me they have delivered an item and they absolutely have not. They have had drivers dishonestly state that an item was delivered when they didn't.
had some trouble with a delivery where delivery notice is given via phone including photo, only to find the photo is not my door, had a right job convincing the couriers they hadn't delivered to the correct address. I managed to track it down myself, same number, same road, wrong town about 10 miles away.
In the defense of some consumers who have ordered something, but not received said items because it was lost in transit. I have lost lots of orders that way but generally give a few days after delivery date before reporting it, then often waiting a week before requesting a refund or replacement... I'm just saying it's not always the consumer and honestly I do prefer when I have to sign for things, then at least i get the items, I have had cases where they were left on my door step and then subsequently stolen...
Fully agree, and take as many pictures of my house when you deliver as you want.
I have an example that is the opposite to this. I ordered an item off ebay from a commercial supplier. I got a notification that it had been delivered but it hadn’t. The seller did nothing, they just kept repeating that it had been delivered. I had to chase it up with Royal Mail. The local sorting office were really helpful and eventually admitted they had delivered to the wrong address. I did get my money back but it was all down to me. I won’t be using that seller again.
But wasn't this the fault of Rm not of the seller?
It was but I had to chase them - the seller did nothing.
I did not receive a product that had a tracking confirmed delivery, my CCTV confirmed no delivery, delivery driver later confirmed he delivered to wrong address, this took several days and only happened when I proposed small claims court.
Regularly Amazon drivers mark that goods are handed to me when they aren’t. They are not left in the safe place and dumped on a doorstep. This is so annoying. It’s a lie and Amazon don’t stamp this out. Luckily o have cameras. Clearly showing they are lying!
Thank you it was very interesting to know that you can go after the fraudsters privately. However is it worth it, the time and effort and not sure if you get a conviction.
It is a lottery whether or not your private prosecution is allowed to go ahead, even though it may be evidenced to the hilt.
That will cost them a lot of money to pursue every customer who does it.
It does not solve the problem (which we now know is widespread).
It helps lawyers bank balances.
On an related note, I have a friend who is very open about routinely writing to large companies such as Nestle and Coke and complaining about how a particular purchase wasn't up to the usual standard. More often than not, they will send him vouchers as a good will gesture without further looking into his bogus complaint.
He is mixed race in a predominantly white area and will often complain at fast food outlets that staff got his order wrong and that he is concerned that it was done out of racially motivated spite. Management trip over themselves to give him free vouchers etc.
Amazon swapping out packages with items like dishwasher tablets, had it in last month and second time the package opened
It's not really Amazon doing this. Are you certain you are actually ordering from Amazon not merely on Amazon? Amazon is a marketplace they let other companies advertise right alongside their own offer. Often the one shown by default is not Amazon themselves.
I have been ordering on Amazon for many years and have never been caught out by such scams because I am careful to only order from Amazon themselves when the item is a high value one.
Not to make excuses for the disgraceful behaviour of some companies selling on Amazon, who evidently do engage in this sort of scam. Another factor, however, is the packers in the warehouses who sometimes defraud the company they are working for. The fact that some consumers are fraudulent themselves covers up for some nasty fraud in warehouses.
Royal Mail was a poor example to choose as an organisation carrying out private prosectutions. They prosecuted numerous sub-postmasters for fraud and theft which were actually caused by failures in their Horizon computer system. They and their suppliers lied in court by claiming there were no issues or faults in the system. People were wrongly imprisoned, forced into bankruptcy , lost their homes and, in at least one instance, took their own life. The CCRC described the prosecutions as an affront to the public conscience and the Court of Appeal said the Post Office had acted in such a way as to subvert the integrity of the criminal justice system and public confidence in it. It took well over a decade for this scandal to start to be corrected and shows the dangers of a big organisation, with all it's wealth and resources, taking on the little guy in a criminal court.
Not royal mail. That was the post office prosecution team who did that. Two entirely separate companies
Royal Mail have been known to investigate where a disproportional number of non-delivery to a particular address have been reported.
There was one where the buyer had made many claims, as the result of a search warrant, items were found in their possession that not even been opened.
The flawed Horizon system was introduced whne the Post Office was part of Royal Mail group ie part of Royal Mail. Most of the flawe dprosecutions occured under Royal Mail Group ownership.
@@hereandthere4763 yes but since the mid 1990s it was a standalone business (post office counters ltd )with its own managment team operating at arms length under the umbrella of royal mail group.
The issue is that any kind of proof of delivery is likely not good enough evidence - The door was green and it was signed for by Squiggle, when you know the driver went no where near the delivery address... You need to have pictures of them with the goods, you provided, not just similar ones, to prosecute
Dear BlackBeltBarrister, your police force is not underfunded.
They simply need to reallocate some funds from "taking care of hurt feelings due to words on the internet" to actual crimes, like theft, consumer fraud and all the worse crimes involving coercion and violence.
Sadly that will not happen because the people you can prosecute for "bad words on the internet" are a lot more English than the people you can prosecute for actual crimes.
So their crime-statistics would become "less English" and a lot more diverse, revealing a very sad truth to British public.
English and diverse are of course a stand-in words for something else... but UA-cam does not allow such harsh truths.
I have read through quite A FEW comments and some relate to Amazon saying they leave it at the back or front door and some go missing . what they tend to do now with me (after me reporting one rather expensive item being left on the front door with 4K cctv footage of them leaving it, photographing it and then taking it back after saying left with resedent) is ask for a one time code which i only have and they cannot lerave it without the code which I only have.
The police don't follow up even on violent offences! 🙄
I've been assaulted in my place of residence a few years ago, knocked out, upper lip split apart requiring something like 7 stitches, internal and external and the police never showed up at the moment or later on despite saying repeatedly they would, ambulance wasn't sent having to drive myself to the hospital, only a short phone call followed my a series of emails to finalize a statement from me about the events with proof attached, them repeatedly misunderstanding everything I was saying because of not paying attention and having to repeatedly explain... And after all of this, absolutely nothing happened after, not a single follow-up. And I've done all the research for them providing information about who the guy was, ways to find him, family members, car probably owned by girlfriend... They even said before the statement was finalized that they're pretty sure they know who he is and how to find him...
And... NOTHING! 🤦🏻
So... Would you expect them to show interest in somebody claiming they haven't received their goods!? Not likely! 🥴
I ordered a quantity of car service items from a large automotive supplier a little while back and, a couple of days later, a large box arrives, which i don't open for a number of days as i wasn'tquite ready to do the work and it was more convenient to keep the box together. When another large box from the same supplier arrived i my curiosity was piqued. The first box wasn't mine, the courier had cocked up and it was clearly addressed to someone else, some miles away in the next town.
I managed to contact the intended recipient and delivered the parcel to them when i was next passing their way to their great relief as both the supplier and the courier were refusing to take any action as they had a record that it had been successfully delivered and signed for...
Once upon a time the adverts for goods in newspapers was governed by an organisation called MOPS. This offered consumers protection against fraud and nefarious claims (and I believe, shoddy goods)made by said advertisers.
Why doesn’t a similar thing exist online? If Big Tech is to continue to make billions from advertising, shouldn’t they protect the consumers and verify the advertising as truthful and held financially accountable for failure to comply?
There have been two occasions when I've bought a thing on eBay, and it did not arrive by the anticipated arrival date. I gave each item an extra week or two to allow for Brexit delays, and (with it still having not arrived) then contacted the seller. In both cases, I got a refund within a few hours. And then the item arrived the very next day.
In both these cases, I contacted the seller so I could return the refund to them; but I was uncomfortably surprised at how surprised and grateful they were that I did this.
I can't speak for anyone else, but I like to be able to sleep at night.
It’s a civil matter means: I can’t be bothered but make no mistake if you deal with it yourself you’ll be in trouble!
You must have seen that pizza video, were the female stated she never received the order, but was filmed, receiving it. The guy nearly lost his job.
I'm curious how the card issuer and intermediates protect themselves from being accomplices in cases where they are provided with definitive proof of a customer's fraud, and decide to assist the customer in committing the crime?
Sounds like UKs return policies are more equally applied across all stores. In the US, it varies widely from store to store. The smaller the retailer the stiffer the return policy to help prevent fraud.
It is largely legislation not policy. Stores can extend the return policy but not lessen it or remove it.
Maybe the delivery companies could blacklist addresses that have a high % of 'missing' parcels.
Perhaps anything for those addresses could then be made 'click and collect' only.
Very interesting - thanks. I can't stand dishonesty and hope more traders pursue fraudulent customers vigorously. I traded online for many years and was always honest and fair with my customers - simply because I know the difference between right and wrong. Fortunately none of my customers ever tried to defraud me.
Isn't easier and cheaper to issue a small claims against the fraudster? This prosecution mechanism sounds very expensive.
That is what I would do, prosecution might have a greater effect on the fraudster, but it does require more effort.
There is a mechanism, a mechanism there is. Indeed, there is a mechanism. This video could be about 10 seconds without the repetition.
I've sold several small items on ebay that have been delivered but they claimed they didn't get the item.
I have messaged them saying ebay has said to wait a few days to see if it appears.
I've also said because of several items going missing recently the post office is questioning me about it and would it be ok to give me post office their details so they can investigate.
In every case the items have suddenly been found with a neighbour or delivered later the same day.
Oh what a surprise.
lol, my literal job at work is to deal with people who make these claims.
We’ve got clear CCTV footage of burglars faces, inside and outside the building removing goods.
They’ve not only been back several times, but it appears they live in the hostel across the road.
I mean, this has got to be an open goal as far as the police are concerned right?
Took them 2 weeks to respond, and then they’ve had the CCTV for 5 weeks. Still waiting.
Did you see how fast they moved to arrest the people who chopped the Sycamore tree down though….. 😂
If you get it, but don't pay for it, you're a thief.
Recently I purchased something on line I watched the tracking of said article and it said it was delivered to my address when it patently wasn’t, so it is I’m my view that some small companies say they have delivered when they haven’t sent the items and enjoy the money they have made and they then disappear and start up the same scam under another name
These kind of consumers are slime in my books!
How nice society would be if everyone was decent and honest :)
its a pain, sometimes the driver just doesnt find the address (or the correct address) and someone who is less than scrupulous accepts the delivery, and you dont know until you get the "parcel delivered" notification. 4 or 5 times this has happened to me, but then trying to find out where its been delivered and how to sort out the fact that youve wasted a day waiting for the delivery and noone ever turned up ...... then you hear about all this going on, and looking at a lot of the comments neither the customer nor the seller can win.
I feel bad enough when I have to take something back because I bought the wrong size! I guess some people have no shame.
Thank You for your professional insight and invaluable information I really enjoy your videos and now Andy from popcorn planet in a big part from your helpful advice is going ahead with an exploratory legal route to take action I donated $50 towards his fund to hold Netflix and that creator to account. Awesome job done by you.
Thank you so much 😊
Would have to prove they didn't go out and buy it again with the refunded money from else where
Yet UA-cam allows these 'false claim adverts' EXAMPLE (This new natural product has got the pharmaceutical companies world wide worried) on its site, why is that allowed??
Quick qustion re receiving parcels etc. Amazon for example. Parcel arrives at Parcel Locker, couriers have issues with using them and gives it to a random resident taht may live near the apartment. Yet Amazon tracking says given to resident, yet orginal receiver never receives parcel. It has happen to me. Luckly Amazon so far have been good about this.
Its just an example that given to resident does not actual mean that resident has received the parcel Tracking may say so just because of a lazy courier. Couriers should provide proof that they have delivered parcel such as photo of locker. with number etc,
These Card Issuer chargebacks result in the trader being charged for administration, which can exceed the value of the goods or services. Some businesses lose more: Rural businesses may have to travel many miles to a distribution hub. I know of such businesses that have given up trading online because of this issue.
I got a refund for a shaver after the retailer said i received it after about three months i found the shaver under the bush in the front of my house
I've had tracked packages delivered to the wrong address...
I think we have had only two deliveries not turn up and we have bought possible a thousand+ items over the years.
The 2 times I've made a claim with the bank, the bank have sided with the retailer and even going as far as accusing me of fraud. One of the times I could prove it was delivered to the wrong address as the photo was not my address nor was the person in the photo. I know who stole it and included it in my evidence the police didn't care and I lost out on £1,599. This goes both ways. The second time it was left outside my house and stolen, I could prove this with footage so did infact get a refund.
The refund however was after the fact the bank declined my refund and I pursued it with head office of the organisation.
I hate these serial returners. Unfortunately delivery companies are so bad, what seems like consumer fraud -- lying about recieving an item -- 9/10 times its the drivers fault
Very interesting, thank you.
All losses have be accounted for which is then passed on to genuine consumers,,unfortunately this is more difficult the smaller the business is and I imagine in some cases can be the difference in a loss or profit some periods..Nothing surprises me with some society members at the moment, no morals whatsoever.
Eventually card issuers will start assuming the majority of claims are bogus and stop fighting for the consumer. Basically a criminal minority will make life difficult for the law abiding majority, similar to how a few benefits cheats have made life difficult for every disabled or disadvantaged person.
The police will knock on a door for someone who pointed out that a man can never become a women on Twitter though.
I think the person you are referring to is a friend of mine
Ain't that the truth!
Also, what about the "Small Claims"/moneyclaimonline process (civil, of course) as potential redress route ?
Civil recovery can be very very effective and by using some of the 3rd party companies to manage the administration you can recover the cost of the theft (fraud is still theft by virtue of the intent to deprive someone of goods, money or services), and the costs for your time to fully investigate and document the crime. The costs for the 3rd party service are also added to the recovery. The award is paid to the court to ensure it is paid in full.
From personal experience though it's worth being extremely thorough in documenting the incident in chronological order and ensuring the identity of the person who committed the offence is who you believe it is. These days with many services and purchases being done online you can easily be tricked in a double whammy of ID fraud too. Resulting in your recovery of losses being pinned on an innocent party that on paper for all intents and purposes is actually someone else. It's trivial to steal and use someone else's ID leaving multiple victims.
I recently bought some items from Amazon and they sent 2 of each item but i was only charged for 1. There is nothing on the Amazon website for reporting this when you want to send the items back. I eventually found out how to contact customer services and let them know and that i wished to return the extra items. Even though they didn't make it easy, it would still be fraudulent to keep them. I know that some people have items delivered and had them stolen from the doorstep