I used to be an assistant store manager of a Blockbuster and had no idea we had a training video... not sure we needed one. We did the exact same job over and over all day. One of the most boring jobs I ever had and worst paying
That's the point. Those could be the highest kind you would have to deal with. It's your goal or objective to help them to get them to draw you in no matter the situation. Showing off what you know is a bonus and gets you higher on the ladder.
“You look like you could use some help” “Yeah, my wife sent me in to get a movie and I can’t remember the name...” “Yeah- that’s tough. Good luck!” *Walks Away*
I call bullshit. The lady getting all snotty about the late fees had a totally different attitude in the second skit. No wonder the employee was willing to smile, give her a credit and apologize for the "mix-up." When you treat someone nice, you get nice. Treat someone shitty, you get shitty. Didn't we all learn that in preschool?
omg really?! what was it like? fun and exciting? how'd u guys feel about the company? and did you guys get a discount? also did u have to pay late fees?
@@user-cr9qz2ww8f It was fun, and I made a lot of great friends and memories there. When I started there dvds were just coming out . I don't think it was a bad life choice at all. I was an assistant manager. Of course some customers were a pain especially when it came to late fees. The cost of a rental in 2000 was $4.10 . We got to rent for free, but we still had late fees if we were late. I left a year before they declared bankruptcy. Talk about a lucky break!
some of these examples are terrible, and the lady getting credit for being late is laughable considering i bet she would say the the same thing every week
4 роки тому+1
@Chris Cantrell ah but you forgot the golden law- a marketing campaign slogan from the 1950s- the customer is always right
these videos are hilarious because they imply customers are responsive and engaging and know what they're shopping for and not just dead-eyed morons who are "just looking"
And they show the customers as being grateful instead of acting like you killed their first born even when you give them what they are looking for because you "took too long" or something
" Here at Blockbuster video, we know FOR A FACT, that our business model is utterly and completely infallible. In no way, shape, or form can we fail. Unless of course someone comes up with a way to magically beam movies to your t.v. directly but that's obviously ridiculous ".
16:31 "Hello, are you looking for a movie?" "Yes, but I know literally no details about this movie and I'm going to make you guess which one I'm looking for like some sort of twisted patronizing game." "Great! I am here to serve and die slowly inside!"
How ironic at the beginning with her talking about a formula for survival in listening to their customers ... which is something CEO John Antioco did not do when he passed on purchasing Netflix or offering an alternative in a timely enough fashion.
"I RETURNED THAT MOVIE ON TIME!" "Now, I know you THINK you did..." Bitch, don't make me come over this counter! (not ME, but that should have been her reaction haha)
"Can I make a Krabby Patty *now* ?" :D I worked at BBV in Long Island NY, 2003-2007. Mondays was re-setting the new release wall, a big chore. Saturday nights from 5-9pm was the invasion of voracious customers coming in like sharks and having to paw through all the new releases that just came into the Returns slot ... gotta have a new flick for your weekend viewing.
I'm sorry but if you're in that big of a hurry that you don't have time to get the movie yourself and wait in line, then don't go to the fucking store at that time. I hate these people who throw a tantrum about waiting in line because they think they're more important than everyone else who also has to wait in line. Can't believe blockbuster thinks it's good customer service to have their employees stop what they're doing so they can shop for someone to save them like 2 mins. If a customer said "could you go grab me milk from the back of the store and I'll wait here so I can save 2 mins" I would laugh in their face...guess that's why I don't work customer service anymore lol
Telling indeed that Blockbuster never even tried to address customer needs with their late fee extortion scam. That's a big reason why people seem to be glad Blockbuster died.
Nevets No, the dipstick above is your typical entitled whiner. He/she probably rented movies, never returned them and was dinged with charges. Probably the same type of person that blames the cop when they get pulled over for speeding.
"It's my boyfriend's birthday coming up and he loves movies but he's so particular. If I get him the wrong one, he'll say it's perfect, even if he hates it. Know what I mean?" "How about dumping the ungrateful SOB instead?"
5:22 damn they had to train their employees on customer deescalation techniques… picking out a movie in the 90’s was an ordeal 😳 Customer: “help me pick out a movie or I’ll murder your whole family” Employee: “sir…sir. Let me help you.” *hands customer a copy of Flubber WKRG5 News: “In a shocking turn of events here on the west side, a Blockbuster video employee was brutally slain last night over inflammatory suggestions regarding bad movie selections, more stories here at 10, we’ll be back after these messages”
I love the ironic business strategy of trying to show that you have great respect for customers by portraying them as completely useless, moronic, and pandering to them.
i don't know why i'm watching this, i don't even have the work book. nostalgia, maybe, i remember interactive books with cassette tapes before CD ROM became the norm
In all the years I went to Blockbuster, I never had a CSR express any interest in helping me on the sales floor...and they were adamant about charging late fees. A large part of their undoing. They forgot why they were in business in the first place. As I watched this training video, I kept saying out loud "That NEVER happened in a Blockbuster!"
The guy at 27:22 is a really bad model employee. Why would he just randomly start talking to the guy at the end of the line? He should have immediately thought to open another register.
Blockbuster dominated thru sheer real estate infiltration and domination, not customer service. I rarely rented from there due to their high prices and crappy selection. "Exceed my expectations"? They almost always fell short and didn't seem to care when they couldn't help me. LOL
this was my training video , was there 2000-2008, real situations but poor and fake outcomes. we dont credit accounts like that , we would get in trouble if there were too many credits. but customers with late fees always acted like they were never late. so sad.
I mean if the customer doesn’t like a movie (i.e because they don’t like the language), this isn’t the store’s problem. Movies have a rating system for a reason and the customer should have checked the rating. Plus stores cannot be expected to accurately cater to a customer’s tastes. Sure the store can suggest movies that fit in the customer’s preferred genre (i.e. comedy) but not every customer who likes Groundhog Day will also like The Truman Show.
Fun fact: Blockbuster could've bought Netflix for what would've been pennies to them at the time, but didn't believe their business model would be successful.
I worked part-time at Blockbuster from 1996 to 1998. Started off as a CSR, then was made an assistant store manager. I was a big movie buff and enjoyed working there. I still have a couple of the training books. We were still wearing the blue Oxford shirts with khaki pants as a uniform. The polos shirts came in after I left. I miss that place.
Blockbuster lasted about as long as it could. It was the go-to place to rent VHS tapes, and was an ideal place to get an entry level job----especially for people who just couldn't stomach working in fast food joints. Since Blockbuster had so many locations, a young person didn't need a car, as most stores were in easy walking distance. True, you couldn't get rich working there, but it was a clean, relatively safe place to work. I was into laserdiscs, so my visits to Blockbuster were infrequent, but I had friends who worked there and I found the place to be rather festive.
Bring Blockbuster back!!! They can thrive they need a whole new business model but they can thrive in today's age if they just adapt. I think they will make a come back soon
Nah dude. We’re nostalgic for it, but we’re never gonna go back to it. It’s like these people clamoring for gaming consoles to be backwards compatible. “Hey you’ll be able to play your original Xbox games on the latest console!“ Do you know how many people really do that? Not many. Times change. People enjoy not having to get up and go out to pick a movie, which the place may or may not have. Blockbuster got killed by a combination of the Redbox, Netflix, and technology. I mean it’s sad, but it is what it is.
![Blockbuster Training Video [1990] - Buster Sales Pt 1](http://i.ytimg.com/vi/Pc_yHON1oiQ/mqdefault.jpg)
![Blockbuster Training Video [1990] - Buster Sales Pt 1](/img/tr.png)
The fact her very first words are about businesses struggling to survive is so sadly ironic.
I think Blockbuster was doing just that at the time.
“Stop tape & answer the question in the workbook”
The Workbook: 👁👄👁
I used to be an assistant store manager of a Blockbuster and had no idea we had a training video... not sure we needed one. We did the exact same job over and over all day. One of the most boring jobs I ever had and worst paying
umm.. I didn't get a workbook.
Anyone got a spare workbook?, I wasn't given one.
why in the actual fuck do i keep watching these training videos?
because they're comfy.
Hopefully you’ve continued, you would probably be the most qualified person in the job market to meet those recruiters standards lmao
So you can exceed and be the best 😁
I'm now a qualified Wendy's, Pizza Hut AND McDonald's certified employee! Make it shine guy, make it shine.
I didn't get a work book.
poor baby, 😄
Stop Tape & Answer Workbook Questions.
Answer the fucking workbook questions.
The answer is B.
Those workbooks sucked, and there were like, 5 of them. I started in late 2002 & you had to read & fill them out when you were first hired.
Without workbook questions to answer, I'm not getting out of this tape all that I should.
I wouldn't worry you probably won't get the job anyways EVER!
HAHA
Oh man I cant wait. I start my first shift tomorrow.
You've been in a coma for...quite some time...
DnAwrestling1 Oh.. well, I guess im going to be a little late.
Working long hours in a lame uniform for ungrateful customers isn't as glamorous as it sounds.
Remember if you see the woman there getting a movie for her boyfriend's birthday tell her to get porn and call her a slut
@@randomcro24 I don't think Blockbuster carried porn, that was more of a mom and pop thing back then.
These customers are the neediest, whiniest most socially inept people I’ve ever seen.
That's the point. Those could be the highest kind you would have to deal with. It's your goal or objective to help them to get them to draw you in no matter the situation. Showing off what you know is a bonus and gets you higher on the ladder.
how did that work out for blockbuster lol
I dunno, it seems pretty realistic to me.
“You look like you could use some help”
“Yeah, my wife sent me in to get a movie and I can’t remember the name...”
“Yeah- that’s tough. Good luck!”
*Walks Away*
Like you can telepathically contact the wife and ask about it 😒 some people
Where can I apply to work at Blockbuster? seems like a fun job
good one :(
***** what do you mean? Why the sad face?
Aj
they dont exist anymore
***** lmao that sucks and is that a pic of the girl from even stevens?
Aj
yeee
Love this off brand Julia Roberts trying to mask her southern accent
I call bullshit. The lady getting all snotty about the late fees had a totally different attitude in the second skit. No wonder the employee was willing to smile, give her a credit and apologize for the "mix-up." When you treat someone nice, you get nice. Treat someone shitty, you get shitty. Didn't we all learn that in preschool?
I worked there from 2000-2008. I actually watched and trained to this video in 2000. Wow memories.
leiasolo1 me too
omg really?! what was it like? fun and exciting? how'd u guys feel about the company? and did you guys get a discount? also did u have to pay late fees?
Hi. Do you remember how much the rentals were back in 97-98? And was there a fee if the tapes weren’t rewound ?
So many bad life choices.
@@user-cr9qz2ww8f It was fun, and I made a lot of great friends and memories there. When I started there dvds were just coming out . I don't think it was a bad life choice at all. I was an assistant manager. Of course some customers were a pain especially when it came to late fees. The cost of a rental in 2000 was $4.10 . We got to rent for free, but we still had late fees if we were late. I left a year before they declared bankruptcy. Talk about a lucky break!
Why would you ask what the movie is about when it tells you on the back?
because that requires reading and god forbid someone actually do something for themselves. >_
bryan1282 they had cases for there movies at blockbuster with the logo on the front and the name on the side
Please don't read this comment: Reading is a lot of hard work.
Do you remember how useless the back description was? They generic and hardly described what the movie's plot was actually about..
Lmao, was thinking the same, the backside was the written trailer for the movie.
In New York it was pronounced "Blockbusta".
Hahahhaa
Or the sopranos. 😂
"I have such a hard time finding my boyfriend something he likes!"
"So you want to get him something he likes?"
"Right! Thank you so much!"
aka talking to someone like they're a moron.
"Stop Tape And Answer Workbook Questions."
Pulp Fiction. Tarantino RULES!
All the way!! I actually still have mine from blockbuster along with a copy of jarhead.
This seems like an excellent investment opportunity. Early retirement here I come!
Blockbuster: great story but bummer ending.
The guy that says "pf... nexx" is my spirit animal
I'm here because of Dan Bell. Also, all of these problems are literally fixed by the internet...and Netflix.
Me too! I wouldn't have thought to search for Blockbuster training video if I hadn't seen Dan's dead mall installment of the Statesville, NC mall.
some of these examples are terrible, and the lady getting credit for being late is laughable considering i bet she would say the the same thing every week
@Chris Cantrell ah but you forgot the golden law- a marketing campaign slogan from the 1950s- the customer is always right
@ and it should be left in the 50s because it's so untrue.
Her jacket is distracting. Is it leather? Nylon? Polyester? And are they trying to make her hip but not too edgy?
It's pleather
"My wife sent me in for a movie but I can't remember the name." "Hmm sucks to suck, take it easy!"
"The bad language was a little too much for my taste..."
"Bitch, get the fuck over it."
That's why movies have RATINGS duh lady
I worked there my senior year in high school....2000....good times....I remember as an employee I got five free rentals a week
these videos are hilarious because they imply customers are responsive and engaging and know what they're shopping for and not just dead-eyed morons who are "just looking"
And they show the customers as being grateful instead of acting like you killed their first born even when you give them what they are looking for because you "took too long" or something
Shame blockbusters went out of business
Blockbuster, and their formula for survival. That's one formula you don't want to use.
" Here at Blockbuster video, we know FOR A FACT, that our business model is utterly and completely infallible. In no way, shape, or form can we fail. Unless of course someone comes up with a way to magically beam movies to your t.v. directly but that's obviously ridiculous ".
💀
I love training videos, especially from the early 90's!!!
this is from early 2000s
This was past Y2k thanks
Holy Crap! It's a video store. You're not joining the Army. I bet their videos are easier to watch....AND IT'S the ARMY!
it's always the low-paying crap customer service jobs that expect 110% from its employees
This was the training videos they used in the early 2000s, shortly before I got hired in 2003.
This was in the 2000's?
She is drop dead gorgeous.
time traveler: *steps on an ant*
the timeline: *STOP TAPE & ANSWER WORKBOOK QUESTIONS*
Even tho I’m 20 years too late this is actually a pretty well detailed training video ..minus not havin the workbook 😂
16:31 "Hello, are you looking for a movie?"
"Yes, but I know literally no details about this movie and I'm going to make you guess which one I'm looking for like some sort of twisted patronizing game."
"Great! I am here to serve and die slowly inside!"
STOP TAPE & ANSWER WORKBOOK QUESTIONS
Those late fees tho....
How ironic at the beginning with her talking about a formula for survival in listening to their customers ... which is something CEO John Antioco did not do when he passed on purchasing Netflix or offering an alternative in a timely enough fashion.
If my girlfriend bought me a movie for my birthday I would have to reevaluate my relationship status.
20:40 I want to see a reenactment of a complaint involving " the media , legal issues ,and ,allegations of racial or ethnic insensitivity "
I lost my workbook, where can i pickup a new one?
"I RETURNED THAT MOVIE ON TIME!"
"Now, I know you THINK you did..."
Bitch, don't make me come over this counter! (not ME, but that should have been her reaction haha)
with all the " stop tape and answer workbook" stuff, I doubt many locations did this.
"Can I make a Krabby Patty *now* ?" :D
I worked at BBV in Long Island NY, 2003-2007. Mondays was re-setting the new release wall, a big chore. Saturday nights from 5-9pm was the invasion of voracious customers coming in like sharks and having to paw through all the new releases that just came into the Returns slot ... gotta have a new flick for your weekend viewing.
she didn't like a movie because the bad language was a "little too much for her"....wow just wow.
14:02 Mind ya business
I'm sorry but if you're in that big of a hurry that you don't have time to get the movie yourself and wait in line, then don't go to the fucking store at that time. I hate these people who throw a tantrum about waiting in line because they think they're more important than everyone else who also has to wait in line. Can't believe blockbuster thinks it's good customer service to have their employees stop what they're doing so they can shop for someone to save them like 2 mins. If a customer said "could you go grab me milk from the back of the store and I'll wait here so I can save 2 mins" I would laugh in their face...guess that's why I don't work customer service anymore lol
Telling indeed that Blockbuster never even tried to address customer needs with their late fee extortion scam. That's a big reason why people seem to be glad Blockbuster died.
F. W. Sauerteig Lat fee extortionate scam? What was that? In my experience they charged for the time it was overdue, was it different where you were?
Nevets No, the dipstick above is your typical entitled whiner. He/she probably rented movies, never returned them and was dinged with charges. Probably the same type of person that blames the cop when they get pulled over for speeding.
This is depressing seeing on how they say successful business and how others close...feelsbadman
Hey can I go to the restroom? I finished all my workbook questions...
Missy Finley I don't know CAN YOU?
These kind of 'training' videos are sooo degrading. I always hated them.
boijorzee A humiliating rite of passage for every young wage slave.
31:38 Literally all of retail training boiled down to one line.
Damn, I'm a little late returning my rentals...
"It's my boyfriend's birthday coming up and he loves movies but he's so particular. If I get him the wrong one, he'll say it's perfect, even if he hates it. Know what I mean?"
"How about dumping the ungrateful SOB instead?"
Or a gift card
"he'll say it's perfect, even if he hates it." He sounds extremely grateful, what are you talking about?
"More and more retailers have been struggling to stay alive."
Damn, thats deep
Bidenomics
@@jamie-gy6bd not a direct causation, but definitely a factor
I remember applying for a job at Blockbuster many years ago. I never got called for an interview though. Oh well.
Bummer ending, Brah!
5:22 damn they had to train their employees on customer deescalation techniques… picking out a movie in the 90’s was an ordeal 😳
Customer: “help me pick out a movie or I’ll murder your whole family”
Employee: “sir…sir. Let me help you.” *hands customer a copy of Flubber
WKRG5 News: “In a shocking turn of events here on the west side, a Blockbuster video employee was brutally slain last night over inflammatory suggestions regarding bad movie selections, more stories here at 10, we’ll be back after these messages”
I love the ironic business strategy of trying to show that you have great respect for customers by portraying them as completely useless, moronic, and pandering to them.
16:30. That's the blockbuster I remember and love. :)
Lol, love it.
I just got the urge to open a Blockbuster store, though it's probably certain bankruptcy.
In the year 2000... the ps one era
In Australia, we still got blockbuster!
Inaworldoflove Omg really?
Rub it in why don’t you!
Wtf not fair
i don't know why i'm watching this, i don't even have the work book. nostalgia, maybe, i remember interactive books with cassette tapes before CD ROM became the norm
0:46 I see your corporate strategy worked. Good job surviving guys!
In all the years I went to Blockbuster, I never had a CSR express any interest in helping me on the sales floor...and they were adamant about charging late fees. A large part of their undoing. They forgot why they were in business in the first place.
As I watched this training video, I kept saying out loud "That NEVER happened in a Blockbuster!"
Appreciate the feedback.
So the best thing to do is repeat what the guest wants instead of actually trying to help them.
I hate that communication tactic. It's not helpful, it's condescending.
Jeff and Mr. Lopez are DEFINITELY into each other.
Blockbuster: Customers Want LateFees!
Respect from your customers, recognition from the boss.
Will any of this help raise my minimum wage or pay the rent?
I remember watching this after I got a job at Blockbuster... Most of those skits aren't even realistic! No wonder Blockbuster is no longer.
I didn't know Mary Lou Retton made Block Buster training videos.
Dan Bell brought me here.
Ditto
Avoiding homework brought me here.
yeah dan bell brought me here too. lol
Which Dan Bell episode was this in?
@@jonasgrumby3378 Signal Hill Mall
Lol, this is a Blockbuster Video....video.
Workbook questions? To scan people's movies and check them out? Lmao!
The guy at 27:22 is a really bad model employee. Why would he just randomly start talking to the guy at the end of the line? He should have immediately thought to open another register.
Man this brings back memories. So glad I got fired for stealing.
Blockbuster dominated thru sheer real estate infiltration and domination, not customer service. I rarely rented from there due to their high prices and crappy selection. "Exceed my expectations"? They almost always fell short and didn't seem to care when they couldn't help me. LOL
Watched this on Netflix, in 4K. Came for the original.
You tell by the music this was either back in the late 90s or early 2000s
They mention "Blade" and "American Pie" at one point so I would wager about 2000
Classic breakbeatz
this was my training video , was there 2000-2008, real situations but poor and fake outcomes. we dont credit accounts like that , we would get in trouble if there were too many credits. but customers with late fees always acted like they were never late. so sad.
This is the blockbuster I remember. Late 90s early 2000s.
So this is the answer to the "Where are they now?" question for Kerri Strug
I mean if the customer doesn’t like a movie (i.e because they don’t like the language), this isn’t the store’s problem. Movies have a rating system for a reason and the customer should have checked the rating.
Plus stores cannot be expected to accurately cater to a customer’s tastes. Sure the store can suggest movies that fit in the customer’s preferred genre (i.e. comedy) but not every customer who likes Groundhog Day will also like The Truman Show.
I wonder how it would have gone over when suggesting ideas for dissatisfaction if you told an angry customer to have a Snickers lmao 😂😂😂
Fun fact: Blockbuster could've bought Netflix for what would've been pennies to them at the time, but didn't believe their business model would be successful.
her opening dialog was pretty funny
I worked part-time at Blockbuster from 1996 to 1998. Started off as a CSR, then was made an assistant store manager. I was a big movie buff and enjoyed working there. I still have a couple of the training books. We were still wearing the blue Oxford shirts with khaki pants as a uniform. The polos shirts came in after I left. I miss that place.
Blockbuster lasted about as long as it could. It was the go-to place to rent VHS tapes, and was an ideal place to get an entry level job----especially for people who just couldn't stomach working in fast food joints. Since Blockbuster had so many locations, a young person didn't need a car, as most stores were in easy walking distance. True, you couldn't get rich working there, but it was a clean, relatively safe place to work. I was into laserdiscs, so my visits to Blockbuster were infrequent, but I had friends who worked there and I found the place to be rather festive.
Bring Blockbuster back!!! They can thrive they need a whole new business model but they can thrive in today's age if they just adapt. I think they will make a come back soon
Nah dude. We’re nostalgic for it, but we’re never gonna go back to it. It’s like these people clamoring for gaming consoles to be backwards compatible. “Hey you’ll be able to play your original Xbox games on the latest console!“ Do you know how many people really do that? Not many. Times change. People enjoy not having to get up and go out to pick a movie, which the place may or may not have. Blockbuster got killed by a combination of the Redbox, Netflix, and technology. I mean it’s sad, but it is what it is.
4:31 gotta love spoiler alerts
I like her personality better during the bloopers than the robotic Stepford thing she had going
I hate the word "promptly"; I don't know why and I need help.
Remeber watching this for training! miss the blockbuster days my first job as a freshman in College!
Play at 21:35 and stop at 21:43
The look on her face after she just said that! XD
Just TRY to find a movie rated "G".
Chick on right at 8:00 fucking marry me now TAKE MY LIFE