L&Q's Resident conference 2024 | Q&A on Future Shape by David Lewis and Steve Moseley

Executive Group Director of Property Services, David Lewis, and Executive Group Director of Governance & Transformation, Steve Moseley, answer various questions from involved residents, some of which are: 1) Who monitors and oversees complaint? 2) How does L&Q select and manage their external contractors? 3) How can residents become confident in L&Q being accountable for services and communicate better with us?