Відео

Executive Group Director of Property Services, David Lewis, and Executive Group Director of Governance & Transformation, Steve Moseley, answer various questions from involved residents, some of which are: 1) Who monitors and oversees complaint? 2) How does L&Q select and manage their external contractors? 3) How can residents become confident in L&Q being accountable for services and communicat...

Executive Group Director of Customer Services, Matt Foreman, and Executive Group Director of Human Resources, Tom Nicholls, talk about the role of Neighbourhood Housing Leads (NHLs). The discussion focuses on reshaping the role of NHLs so they can deliver a better service and respond to resident needs.

Executive Group Director of Governance & Transformation, Steve Moseley, gives residents a performance update with a particular focus on L&Q’s Tenant Satisfaction Measure results, how we’re regulated and how we’re held to account on services. Executive Group Director of Property Services, David Lewis, talks about homes, keeping homes in good repair and how we can improve our services.

Executive Group Director of Finance, Waqar Ahmed, gives an update on L&Q’s financial performance and focuses on four key areas, L&Q’s external economic environment, L&Q’s corporate plans, L&Q’s development pipeline and L&Q’s stakeholders.

Executive Group Director of Property Services, David Lewis, answers resident questions around net zero by 2030, communication about repairs as an element on its own and sustainable communities. Director of Development Growth, Jacqueline Esimaje-Heath, answers questions around new builds catering to age sensitive schemes and the elderly community.

Executive Group Director of Property Services, David Lewis, talks to residents about our vision and our purpose as well as our challenges as a business. Residents get involved by giving their views on how important our vision is to them and if we’ve missed anything.

Executive Groupe Director of Customer Services, Matt Foreman, gives a vision of what customer service looks like in 2030, and having a reliable, repeatable and a consistent service and building residents trust back.

Neil Talbot, Director of Research and Accountability, touches on the feedback he took from the day and what we will do with resident feedback. Group Chair, Liam Coleman, gives an introduction of his role, his passion for housing and the key points that matter to residents. Fayann gives her thanks to all involved residents.

Chief Executive, Fiona Fletcher-Smith discusses how involved our residents have been and in what areas. She thanks everyone for the hours spent in making our service delivery better and overcoming obstacles together. Chair of Resident Services Board and Senior Independent Director & Resident, Fayann shares her experience working alongside L&Q and how she’s seen change because of the involvement...

Customer Services Executive Group Director, Matt Foreman, focusing on our vision and people value. He discusses the quality of services in particular complaints and answers live questions from residents and explains where we are right now in our seven-year transformation programme.

Here’s an overview of our executive team and board members talking to residents at this year’s conference.

The G15, in collaboration with UNIFY, hosted an awards event to recognise Black, Asian, and Minority Ethnic people in the housing sector.

L&Q's annual residents conference 2023 | Finance update

L&Q's annual residents conference 2023 | Customer Services update

L&Q's annual residents conference 2023 | Property Services update

L&Q's annual residents conference 2023 | Introduction

L&Q's Pound Advice

Welcome to the Transformation Programme | Transformation Programme

What is Transformation? | Transformation Programme

Discover CleanStart | Changing lives, shaping communities

Turlogh O'Brien scholarships | Student results

Turlogh O'Brien scholarships | Yvanah's story | Midway through year 3

Turlogh O'Brien scholarships | Adam's story | Midway through year 3

Turlogh O'Brien scholarships | Che's story | Midway through year 3

Turlogh O'Brien scholarships | Follow the scholars stories

Turlogh O'Brien scholarships | Launch event

Turlogh O'Brien scholarships | Adam's story | Before starting university

Turlogh O'Brien scholarships | Adam's story | End of year 1

Turlogh O'Brien scholarships | Adam's story | Midway through year 2