@@PuniKM I have a private school management application. Covid-19 hit us hard because the schools stopped using it. But we are slowly going back to normal. Before Covid, we were around $2k MRR, and now around $1200 MRR. The business run by just me and I’m the developer.
Throughout the process of building a SaaS Product|Business, I read a lot of articles, listened to many podcasts and watched a ton of videos! Your video is one of the most informative and insightful of them all. I can tell you really care about the information presented and genuinely want to help those of us who are trying to navigate through the maze. I've taken notes. Thank you John for sharing your knowledge so openly. Continued success with Sendbird.
I really appreciate your keen insights. This video is dense, but so informative! 김동신 대표님, I’m a big fan of yours! 기회가 된다면 직접 만나서 더 깊은 얘기를 나눌 수 있으면 좋겠습니다. 항상 건승하세요!
What’s the breakdown for the first 100? You said you used a bunch of methods but do not say anything about the effectiveness of which. That would be helpful to know so one can focus efforts in the right direction
I really do try to keep my mind open so I can learn more technical skills because it’s holding me back from creating things necessary for my overall business to succeed. It’s so not fair! 😂 My 4 children are just as comfortable using their laptops as a pen and paper!
First of all, thank you so much for this valuable insights! I would like to know about the productive way through which you collect feature request/product feedback. How are you currently customer feedback? Lets say if you have 100-200 customers for your b2b saas.
Great question. Ideally for your first 100 customers you pretty much know all of them at heart. Their company, use case, people involved, problem they are trying to solve. Jump on sales calls, post-sales calls, do support tickets (one of best channels for feedback), etc. Once you graduate that scale, you need to work thru post-sales teams (customer success, solutions engineering, etc.) to gather feedback systematically such as NPS survey, CSATs, product survey, services survey, etc. You should still do sales calls and QBR calls. The best learnings and validations come from hearing directly from customers!
Just to chime in, getting customer feedback is important to any business, especially in the early stages. One recommendation would be to use a tool like Skynur Forms www.skynur.com/forms/about/ to collect & analyze your customer feedback. Reach out and have them fill in a feedback form, sometimes doing it together helps. Having multiple touchpoints with your customer in getting feedback will only increase visibility into your business. Disclaimer: I'm the founder of Skynur
Thank you! As of now, I’m heads down on growing SendBird as much as possible but happy to grab coffeeo outside of typical working hours if there’s a fit! Let me know what you are building (any urls?)
I am just about to launch my first SaaS/PaaS product in about 4-5 days and this video was really helpful! Moreover, I can emphasize more on how important retention and recurring revenue means to a business. I would really appreciate if you can also make a video on customer retention strategies.
Great guy but like all the rest YC companies, its not fair, they get the advantage to approach other YC companies, and it's like a positive feedback that makes YC look so great where in fact they simply use each other to get network effect. I think Stripe, wouldn't become something if they didn't have other YC companies to pitch to.
I was thinking the same. I've actually noticed even here with local South African startups, the accelerator programs help with their network. But another thing to note is, to get into an accelerator like YC, you mst show traction. I guess THAT is the vid we want to see hey.
This sounds like an excuse. YC does not make their companies successful -- they just provide direction and motivation. Very few companies can be successful purely by selling to other startups -- many don't target startups at all. If you want to sell to the startup community, you can replicate the sales process of YC companies by targeting the launched startups from the YC directory. In other words.... stop making excuses and get to work! You can do this...
@@MVDrudge sorry but this is a total bs. Everyone knows that nobody would trust Stripe to accept payments if it wasn't Paul Graham's baby. It's just not working like that. The doors they open for you can't be opened otherwise.
for b2b its cold email , cold calling , and find out what kind of contnet the indiviaul you are targeting consumes , and have your content appear in the same place
In minute 14:25, the speaker says Cross Margin, but the graphics says "Gross Margin", a really 'gross' error, as I got really confused trying to figure that one out. Google Cross Margin, it's very helpful.
I wonder who disliked such an informative video. I learnt so much...
I have really small saas B2B business and I really love this video. Thanks.
Glad to hear!
Hey, same here, what are you guys doing? have you gotten clients yet?
How is your business doing now?
@@PuniKM I have a private school management application. Covid-19 hit us hard because the schools stopped using it. But we are slowly going back to normal. Before Covid, we were around $2k MRR, and now around $1200 MRR. The business run by just me and I’m the developer.
@@DuraanAli Good to hear that. May i know what is your day to day most effective strategy in getting customers?
Throughout the process of building a SaaS Product|Business, I read a lot of articles, listened to many podcasts and watched a ton of videos! Your video is one of the most informative and insightful of them all. I can tell you really care about the information presented and genuinely want to help those of us who are trying to navigate through the maze. I've taken notes. Thank you John for sharing your knowledge so openly. Continued success with Sendbird.
Thank you for the thoughtful note!
Many great pieces of advice here, based on solid and obvious experience. Tie price to value, proving repeatability, etc. Thanks for sharing!
I really appreciate your keen insights. This video is dense, but so informative! 김동신 대표님, I’m a big fan of yours! 기회가 된다면 직접 만나서 더 깊은 얘기를 나눌 수 있으면 좋겠습니다. 항상 건승하세요!
All true. Thanks for sharing these valuable experiences.
Finally a good video on the subject. Excellent advice
Great video! Can't wait for the one dedicated to pricing!
Looking forward to the road to 10,000 video!
That will be very cool.
What’s the breakdown for the first 100? You said you used a bunch of methods but do not say anything about the effectiveness of which. That would be helpful to know so one can focus efforts in the right direction
Thanks soo much for sharing this. I found it super useful. Cheers from India 🙂👍
Awesome. Thanks for sharing your experience
wow! I think this video alone is worth watching 10 videos from the official YC channel :) Hope to meet you in person sometime.
Thank you and glad that you found this to be helpful!
This is great! Thanks for sharing.
4:22 - How to get your first 100 customers.
Super helpful man!! So little good content out for real tangible actions for early startups
Thanks for the excellent advice.
Thank you! Great video
Thanks !! amazing video!! good tips!!
Thank you for sharing your experience!
very insightful and elaborate, thanks for sharing
Seo & google ads combo rock for that kind of stuff, I always use it with my saas clients and it works really well if done right
I really do try to keep my mind open so I can learn more technical skills because it’s holding me back from creating things necessary for my overall business to succeed. It’s so not fair! 😂 My 4 children are just as comfortable using their laptops as a pen and paper!
John ... thanks so much for the great video and your channel. Extremely help for me as I start my seed funding round!
First of all, thank you so much for this valuable insights! I would like to know about the productive way through which you collect feature request/product feedback.
How are you currently customer feedback? Lets say if you have 100-200 customers for your b2b saas.
Great question. Ideally for your first 100 customers you pretty much know all of them at heart. Their company, use case, people involved, problem they are trying to solve. Jump on sales calls, post-sales calls, do support tickets (one of best channels for feedback), etc.
Once you graduate that scale, you need to work thru post-sales teams (customer success, solutions engineering, etc.) to gather feedback systematically such as NPS survey, CSATs, product survey, services survey, etc. You should still do sales calls and QBR calls.
The best learnings and validations come from hearing directly from customers!
Just to chime in, getting customer feedback is important to any business, especially in the early stages. One recommendation would be to use a tool like Skynur Forms www.skynur.com/forms/about/ to collect & analyze your customer feedback. Reach out and have them fill in a feedback form, sometimes doing it together helps. Having multiple touchpoints with your customer in getting feedback will only increase visibility into your business. Disclaimer: I'm the founder of Skynur
Great video, thanks so much for sharing!
Thank you for sharing such useful advice!
Thank you so much John
구독 했습니다! 너무 좋은 조언 감사합니다! 형님 화이팅입니다!
Thank you and good luck!
You teach so well. Thank you!
Good explanation. Thank you
Liked the video! Really enjoyed the short format and the way you explain things. Any chance you'd be interested in mentoring?
Thank you! As of now, I’m heads down on growing SendBird as much as possible but happy to grab coffeeo outside of typical working hours if there’s a fit! Let me know what you are building (any urls?)
Really amazing stuff!
I am just about to launch my first SaaS/PaaS product in about 4-5 days and this video was really helpful! Moreover, I can emphasize more on how important retention and recurring revenue means to a business. I would really appreciate if you can also make a video on customer retention strategies.
Hey, how is your saas going so far?
@@Fanasfreaks Bro must've quit
Great insights 🏆
When we are talking about first 100 customers, are we referring to 100 Enterprises or 100 individual users?
Good!
Thanks!
Great guy but like all the rest YC companies, its not fair, they get the advantage to approach other YC companies, and it's like a positive feedback that makes YC look so great where in fact they simply use each other to get network effect. I think Stripe, wouldn't become something if they didn't have other YC companies to pitch to.
Agreed. I was on board w the video until he mentioned YC. If nothing else, it gives you access to a network that other people simply don’t have.
@@shannons1886 try replicating what YC is doing.
I was thinking the same. I've actually noticed even here with local South African startups, the accelerator programs help with their network. But another thing to note is, to get into an accelerator like YC, you mst show traction. I guess THAT is the vid we want to see hey.
This sounds like an excuse. YC does not make their companies successful -- they just provide direction and motivation. Very few companies can be successful purely by selling to other startups -- many don't target startups at all. If you want to sell to the startup community, you can replicate the sales process of YC companies by targeting the launched startups from the YC directory. In other words.... stop making excuses and get to work! You can do this...
@@MVDrudge sorry but this is a total bs. Everyone knows that nobody would trust Stripe to accept payments if it wasn't Paul Graham's baby. It's just not working like that. The doors they open for you can't be opened otherwise.
Hi buddy how to create chart of profit and reveiw of customer ratio and should direct start with MVP or with finest product
👍
🙇
What if you have no friends?
how do you calculate gross margin in your 100 customers?
This is b2c sales not b2b
for b2b its cold email , cold calling , and find out what kind of contnet the indiviaul you are targeting consumes , and have your content appear in the same place
In minute 14:25, the speaker says Cross Margin, but the graphics says "Gross Margin", a really 'gross' error, as I got really confused trying to figure that one out. Google Cross Margin, it's very helpful.
.... I think... I'm actually not sure.. Anyone?
Otherwise, an AWESOME lecture. Thanks!