@@18robsmith I did a little research and according to Google, there's only one fleet service that also does diesels, within a hundred miles that has bad reviews.... Not going to name-drop but it's fairly easy to find, I'm going to leave the name dropping up to Hank.
@@buddsmokengood One can but imagine a radio show introduction of Hank's latest single about the poor service received from that shop........ Then track plays and half the country hears the shop's name and (poor) service......
@@18robsmith that part where he says, start at the end of the alphabet in the listings and go backwards, pretty much confirmed witch shop it was, and I was right.
I was an automotive mech. for 45 years and owned my own shop for 20 of those years. I tried to avoid badmouthing other shops, but in the case of that guy I would dump on him any time anyone asked. I put my name on my business because I am proud of it. Keep up the good work.
Bad mouthing is one thing but the level of competence is a liability risk to his customers and not in the interest of public safety,he clearly has no interest in correcting his mistakes and was dismissive when informed of issues he had caused ,he may derive most of his income from litigation. What is legal and what is right are rarely the same thing unfortunately.
Pretty sure the name of this business is somebody's name also, but the Google reviews let you know they don't care... Only fleet shop within 100 miles of Bloomington that has multiple one-star reviews....
No, it's ideals like that. The reason why they're shotty repair places everywhere. You don't protect these people you expose them.it would have been easy for the guy to say we don't have a clue versus wasting all this man's money. How's that's why there needs to be a flat rate for inspection. It's not up to the customer. You have to pay for an employee's education or in this case black thereof.
He should take him to small claims court and sue for damages. With the video evidence you've provided along with your expert testimony in the narration, I think he would have no problem recovering the money that was basically stolen by these guys. Typically the ceiling on damages is around $10k which sounds like it would cover it. There have to be some consequences for businesses that operate in this manner, so I hope the bus owner considers filing a lawsuit. I don't think he would need a lawyer, just the video evidence and a letter from you explaining the damages they caused. Great video, guys. I'm glad his rig is now safe and roadworthy, next step is to recover his money.
That and a complaint to the Indiana DOT would probably bring the inspectors down on that shop owner's head. Noting quite riles me as much as a careless, dishonest merchant.
@@h5mind373 I agree with both of these comments. Good video documentation goes a long way. Chances of recovery may be small, but the Indiana DOT should get some reaction.
Is there a "division of consumer affairs". In Oregon the Attorney General Office has no filing fee to lodge a complaint, business has 7 days to respond. If that doesn't get results, then spend the $ to file S Claims.
Cannot do that , because there would be less UA-cam content. How can you show how to fix things properly if all the shops were doing it the right way? Got to stay in business by fixing other peoples shoddy work.
That is so disappointing to have a shop like the one you have exposed in Bloomington, Indiana, continue to operate and ripoff unsuspecting and/or unknowledgeable bus owners. Scott, one of the reasons bus owners from around the country will gladly climb that super steep hill to your shop is because you and your family are such honest people with integrity, two traits that we are reminded of that seem to be short supply in so many places today. Congrats to you for doing what you do.
Indeed. And it's not just the operator of the vehicle who's at risk. It's everyone else on the road. Vehicle safety is a hugely important obligation for everyone.
The same thing goes on every day, in auto repair shops and dealerships, all over the country. Its a massive collapse of our value systems. No integrity, and unrestrained greed.
I've repairing Motorcoaches for well over 17 years. I can't tell you how many times I have worked on buses where the owner has been shop to shop spent way to much money on "repairs" just for me to go behind them and fix everything they have touched.
The new saying should be “if you want your coach worked on professionally and safe you gotta go to the Bus Grease Monkey”. Shops like that have no business working on even a lawnmower! People could have died because of what they did. You are a good honest man Scott.
I am so glad the coach company I worked for had 4 shops full of bus-only mechanics. I never had any questions if my coach was safe to drive or transport passengers. Thanks Scott for knowing your stuff.
That 'complimentary' DOT inspection with a passing grade is the key to receiving any type of financial compensation. The bus owner now has video proof that the bus was unsafe and should not have passed. The faulty shop should lose their ability to award such bogus certification. A formal complaint placed with the proper office in Indiana should be registered and then compensation sought through legal channels.
Seriously agree, Dean. Messing around in certifying the bus was legal to go on the road that should have been deadlined MUST have very serious consequences. Call Indiana State Police and ask to speak to someone in their MV inspections division and make a complaint using the BGM video as evidence of the crime involved.
They didn’t spot the faulty brake chamber and other air leaks and contaminated the brake linings with grease,epic fail to leave that shop worse than it went in.If that shop services tractor trailers to the same standard is a real concern. The work that Scott does is more in line with customer expectations and and industry standards a godsend to people that buy old coaches and RVs that need honest inspections and repairs because they also benefit from his knowledge and advice.
I'll wager that complimentary DOT inspection was a perfunctory look around, check the tire pressure, and move the bus a few feet in the shop and hit the brakes. Yep, it looks good enough!
The best that can be done is register a complaint to the regulating authority for the work that the brakes to be unsafe and the other substandard work including the DOT inspection. Unfortunately only a accident investigation that is traced back to that fleet service shop will change the way he operates,how they can charge so much for a diagnosis for the heating system they don’t understand and failed to fix is a complete insult to the customer considering every thing they did do needed to be redone or corrected at additional cost to the customer.👍 for the best cost/safety outcome with the tires.
You know Scott they are some really bad shops out there. That’s why I brought my bus to you, honesty and good people, go a long way in my book very hard to find in this times we live in. Just great there are people like you to help people who need it so bad. Thanks for what you do.
It sounds like somebody needs to get ahold of the AG in Indiana along with the BBB. I hope the owner goes after them. yet again you correct some other businesses screwups. You guys always do top notch work...I can't help but wonder how big...if at all...the other shops wait list is to get in vs yours Scott. The wait may be long but your attention to detail and getting things right make it all the more worth the wait for those who are on your waiting list. Thanks again for all you guys do to keep these rigs rolling...and stopping safely !!
If you believe Rokita would actually do anything for this guy, I got swamp land I’ll sell you cheap. If it’s not something he can score political points off of, he’s not going to bother…..
The BBB is a joke, they're nothing more than a corporation themselves and simply make a list. They have NO authority or power. They can't DO anything except write/call a business. A business can simply pay them a lump sum to change a rating.
Salute you Scott for not naming the shop, but don't think I would be so reserved. The guy should close up and maybe fix bicycles, although wouldn't trust that. Cannot believe the brakes, all six wheel brakes with grease. Hank is lucky it didn't kill someone bringing it over to you. Great video and hope enough people in Bloomington can work out which shop it is and avoid.
Scott, you and your team are absolutely phenomenal and full of grace, trust and integrity. This is why vintage bus owners come to you. Bless you and your family.
that shop needs to be called out by name ,, and they also need to be REPORTED to both the BBB , Chamber of commerce AND the state along with the DOT because i am pretty sure they have to be certified to work on commercial vehicles ,,,filing a lawsuit against them for unsafe practices will fix his attitude ,,,if they are doing this type of shoddy unsafe work to a motorcoach that carries passengers , i guarantee they are doing it to every other vehicle they work on ,,how many other vehicles have they done this to ,, it's mindboggling
Makes me shudder to think how many other big vehicles left from that shop are rolling down the road just waiting to kill someone. Holy crap, they greased all the brakes!
Astounded that any workshop could get away with such shoddy work, I'm from New Zealand and can tell you any shop that did this would be shutdown straight away, just imagine how much damage this vehicle could do if the brakes failed at highway speeds even if they came on due to lack of air pressure and locked up the wheels, we also have a tribunal specifically set up for people who have been ripped off for a nominal fee to get a hearing in front of an adjudicator who can award compensation up to $15000.00 which is enforced by court bailiffs & is very effective, I hope the owner gets a full refund as I would demand nothing less, thanks for exposing this type of rip-off & for helping these guys get the actual work required done.
As a retired mechanic, I'm super disappointed with the first shop. This video illustrates why I have trust issues with shops. It's amazing how simple jobs get botched up. My most recent experience was a tire shop scratching brand new wheels.
Scott, I worked as Manufacturer Parts & Service rep for one of the Major Commercial Trucking Companys. I traveled the country visiting franchised dealers to help improve parts and service operations. One thing they all have in common is they don't like to work on coaches. That's why their labor rates are so high for coach work, to deter having to work on them. Only because they are the area certified dealer for the power train components do they take in coaches. Overall, commercial truck dealers' are light years behind running clean shop operations as automotive has. No comparisons.
You are correct. We purchased two 45ft. Volvo motorcoaches for a significantly lower price than comparable Prevost units. The only warranty location near us is a Volvo truck dealership. The mechanics there are TRUCK mechanics and despise buses. Last time we took one there it was a six month ordeal to get it back.
That is an issue today with vehicle techs not understanding older technology, they have only been taught to plug a computer in to the vehicle diagnostic port and fix it. I had a diesel powered truck that used a air starter with mechanical injection, they could not wrap their heads around a truck that didn’t need batteries to start.
So sad to get a response from a shop that does DOT heavy work where safety should be in mind and was just the opposite. Enjoy the videos and keep up the GREAT work!! Can't wait for the test drive video!
You should specifically call out the shop that did this shoddy work and inform the Better Business Bureau as well as the state motor vehicles dept if they license this shop. Grease on the breaks is a definite NO-NO and every shop knows it!
Normally, I would say don't name and shame but you've already spoken to the shop owner and he doesn't want to know. I think you have given out enough clues so that should be good enough.
That is so wrong for a shop to charge people for work not done right or at all . They should be held accountable . Many years ago I drove a propane bobtail delivering to homes and businesses and I know the importance of work being done on your truck correctly . Bless you for watching out for the safety of your customers .
I got an estimate for a tailight bulb labor charge for $20. You know the older kind like open trunk exposed back of tailights, quarter turn socket pops it out. Swap bulb and quarter turn to put back in...a 10 sec job. Another charge was shock replacement and installation like $70 for just installation. But the other work they were doing required removal and installation of the shock. So double billing. It's all standard practice in the industry.
Scott, you should have at least 1/2 million subscribers on account of the very technical analysis of the buses you encounter with very serious problems. Well done. Peter LINDOP UK. (You have a lot of viewers in the UK)
Please share our channel with all your friends. I’ll have to post some images from my vacation (holiday) to the UK some day. You may like to see some of them. ;)
Thank you for being honest! And how cool it was that you call the other shop owner out! Keep up the great work,appreciate good people like you in this world!
The work from the previous shop, unfortunately seems to be the norm! Only a small percentage of the shops do exceptional work like you guys do Scott. You take pride in your work and want to fix things right the first time. I commend you for that! I do the same in my small excavation/ landscape business. One day I’ll come visit you for some repairs on my Wanderlodge. Keep up the good work !
I hope the owner files a complaint with the BBB and the DOT in that state. It’s absolutely shameful the work they performed. You did a wonderful job bringing that bus up to the standard that should be.
When I drove MCI 9 buses it was standard practice to close the heat valves in summer and open them in winter, we wiped down the windows on the inside with rubbing alcohol to keep the windows from fogging up.
Your a good man Scott it's a shame more shop owners aren't like you in as much as doing right by your customers safe to say someone's going to feel that mistake down the line.
when you see something like that before doing any reoairs do you notify your nearest dot have then come out inspect and then they can do audit of shop who just inspected it .
Laughing at the 1 star google review for that shop. Seems things haven't changed in 3 years.... If I found the right shop the sign on their building says they work on buses. I really hop you have some kind of way to report them to the DOT so they get their ability to perform inspections pulled. That's crazy they screwed up so bad and won't do anything to rectify it and seemingly don't care how many lives they put in danger.
I have done plenty work on trucks, very little on a bus, I applaud you guys because it's not an easy trade and knowledge is key....as well as following makers spec and instructions.
Years ago, I was a young student in a vocational education facility for diesel mechanics. The instructor called us all together and he said "Boys, meet me in the class room because I am going to tell you the only rule you will need in your entire career as a service tech." We scurried to get our writing materials and ran to the class room. With all seriousness and with a grave expression he said " You never build anything with your head up your a$$!" It seems that the proprietor of that service shop forgot that rule.
he needs to take the guy to small claims court for retribution for damages! if he declares mental anguish the bad guy will have to pay what is owed. ! great oustanding job for everything you do for your fellows. God bless you guys. have a great weekend 😊
i wish that there was a way dot could come down hard on this that could have killed people i have never seen such disregard for safety in my life if i was a bus owner i would be very upset you guys always do right and know your stuff great job on making this bus safe again
@@mrmotofy I agree! Once quite handy and capable, I am old and busted up with RA. A lovely Silversides sat for years (1980s) in a nearby driveway, rotting away, and was suddenly gone to parts unknown. It needed a big garage, which I did not have. I have never seen another one up close since.
I like that, very smooth. Start at the back of the alphabet and work back and you’ll probably stay away from this guy. Lol. Great way of telling people without actually giving a name. Great job on the bus.
We have a saying around here, "If you have a phone, you have a lawyer". Seems like that might be the way to go. You tried to make this right. This owner refuses to even try to do anything positive. It's past small claims court more like a major claim against this shop and a call to the BBB.
Holy Crap!!! In my home state this individual would have his state DOT inspection license revoked and he would receive a huge fine..This place is lucky the bus owner wasn't involved in an accident because the bus owners name would be on the building!!! Great video Scott...I noticed on these older MCI's the drain for the air tanks are up a little too high, will never remove all the water .... I'm very surprised you haven't changed more air dryers, brake application valves, air governor's with all that water in the system...Before air dryers we use alcohol in the air system to help dry up the water
I really enjoy your videos. When I was a teenager I played in a band that toured in an old Flex bus. We eventually graduated to a Silver Eagle. Even though it had a ton of miles on it, this was a major upgrade. We "customized" the interior ourselves including shag carpet and homemade bunks! I love these old buses. Imagine the stories that they could tell? My question is, what is your background? You have such a grasp on the systems of the bus and how they all interact. Thanks for another great video!
Wow, isn't that something, dishonest shops are everywhere. I feel sorry for that bus owner. Hey Scott if I ever buy a bus, I'm gonna be making a trip to your shop. I just don't know what the bus community would do without the Bus Grease Monkey. Enjoy your channel. 10-4
Scott....you and your family/shop are how a trustworthy, humble and very capable business should and is operated every day. Kudos to you. Love the videos
So, I wonder, is there someone you could report them to for doing a DOT inspection with a bus in that condition. I’m thinking your client needs to consider hiring an attorney in Bloomington to try and get some money back. The defense of “ Bring it back and we will fix it” probably won’t hold water since he refused to talk with you, until you managed to get thru his defenses. If for nothing else, he might just make a small claims court claim, if they have it over there. - and if all else fails, there is always the TV news investigative reporter - nothing like a generous dose of accurate bad publicity to turn up the heat. Sunshine is the best disinfect.
Small claims court covers up to $10K, no lawyer needed. Thankfully, Scott fixed everything before anyone was hurt, or it would definitely become a "all lawyers on deck" situation.
All credit to you ,customers are always edgy after bad experience and they feel foolish,can make your job more difficult not ideal work. So thank you for what you do ,and filming it ,and helping others. London UK😊
Im not a machanic of eny thing but if i do a repare i clean every thing befor new grease is put in so its not we cannot drive a truck or coach over here if the tires are over ten years old now and if you have a light on the dash on inspection thats a fail to keep up your good work 👌
As always great work, noticed one of the S cams so covered in grease and dirt that it made me wonder if it even moved enough to activate the brake shoes. Enjoy your videos, keep them coming.
I worked on buses in my life time years ago. And I still know how these thing run MCI PREVOST GM. These are different beast to work on still working as a mechanic Got love it. It's a shame that shops don't know what they was doing.
That's a good HEADS UP for anybody in the area of that crooked shop. It sounds like law suit time, but it is what it is and one shouldn't make an asher of themselves. Thanks for making a great video.
Hey Scott, not sure you know that there is a great seal distributor in Nashville. Signal Industrial products. They can correctly measure and match most any seal type you walk in the door with. I also use Allied bearings and supply in Nashville, near the airport. I have all the contact info if you are interested. I also run into very poor work in my business. Unfortunately it from the factory untrained technicians. The poor guys train on all of the equipment for two weeks, and sent out with tools and parts. They swap parts until they hit the bad one and the customer pays for it. Great work documenting the poor and dangerous work. I would defiantly contact the DOT, after this guys attitude and dangerous work, and possibly have his DOT a inspection license removed. Think about the vehicles that you didn’t see! Thanks.
Wow the things some people do to make a dollar. I've owned my shop for 45 years. If I can't figure it out I do not charge for the labor only parts. I would never put a vehicle on the road if it wasn't worthy of being on the road and safety aspects. I sure am glad you guys are out there. To do right by people and to get things fixed the way they're supposed to be. God bless you all
Scott, nice job to your and your crew for helping this guy out. unfortunately this happens a lot,and it’s not just buses. I worked 43+ years on buses and usually if we had bus down on the road and called a shop , as soon as you told them it was a bus it was either “no” or “ we’re three weeks out” I remember in one instance in a major city in the south, we had a Van Hool with a Cummins that the air compressor failed. I had it towed to franchise truck shop without calling them. My driver went in after the tow truck left and told them it wouldn’t build air. As soon as the driver told the day shift service manager it was a bus he told him they couldn’t get to it for two weeks. I told the driver to wait till the 2nd shift service manager came in and to tell him to call me, I bribed him $200 cash to get it in that night and he did. It was out the door before the day shift came in. I could go on for days telling these kind of stories. Also, FYI those mci buses with 8v92TA also over drive that radiator fan gear box slightly. We used to put a reflective strip on the upper belt pulley and check rpm at max engine no load rpm at every service. If memory serves me correctly it should be 150-200 rpm above max no load on engine rpm. Love the videos
Here is my take on independent 'fleet maintenance' shops from 40 years ago which is probably still true today: When I got out of the auto/diesel program at my community college, I was looking for a job. My dad did accounting work for a small machine shop/auto parts store/ fleet maint. shop. The owner offered me a job at the fleet shop but the pay was minimum wage $3.50/hr. (1983). I said NO THANKS. This place worked on medium duty trucks like delivery vans and the occasional semi tractor. Poor pay for ass busting work. They had one diesel guy. No longer in business. I'm sure that places today are taking kids right out of school, paying them next to nothing and ramming the jobs through.
Not unusual, last two fresh faced Wanderlodge owners that showed up by my shop, same experience, paid 3 grand plus for same sort of shop education that didn't get it done, then they found me, worst was they told owner it was all good, tires were 17 years old. Yes.
That's one nice thing about PA's "(Mechanical) Safety Inspection System", The moment an "Annual Safety Inspection Sticker" is affixed to the lower-left windshield, the shop's "PA Safety Inspection Station" license number, and (PA Certified Inspection Mechanic's) signature, become part of a permanent record which is managed by PennDOT, AND the Pennsylvania State Police Troopers who manage the constant auditing of the "Safety Inspection Records; Stickers, Sticker Inventories, and complaints against those stations and mechanics". Heaven help those unwise enough to play the "LICK-'EM/STICK-'EM HANK" game, because one phone call, or notification from any police department in the Commonwealth, activates the PennDOT/PSP Inspection System's "Audit Program", which immediately dispatches the PSP Trooper responsible for the area/district in which the Inspection Station is located - to that station. Each station receives at least one annual compliance review from Troopers whose task it is to audit/otherwise maintain/review the status of the station's records, their 'certified' inspection mechanics, and sticker inventories - for that area. Condolences to the owner(s) of the MC-9, and here's hoping that "suspected" shop's management grows a conscience, as it's a wonderful cure for the insomnia to follow....
Scott, I hope you're helping Hank build a case against the shop that screwed him.. You have great video evidence on what was done wrong. He really should take them to court.
Very umprofessional work & attitude from the other shop, to say the least. I always try to always be professional & avoid any negative comment about anyone who isn’t here to defend themselves. You were very gracious to give that Owner the opportunity to do just that, & their response was unfortunate. Therefore, they are now subject to receiving comments they won’t like. Thanks for all your team’s efforts, Scott….I’m sure this bus owner is grateful…..
If I were to ever consider buying a bus I would pay you to inspect it before purchasing. Whatever you charge would be worth it. Even it it meant covering all travel expenses etc.
Scott, I am now retired but have worked in the bus industry in the UK as a vehicle technician all my life, my thoughts on this… 1, the heating / ventilation issues I can sort of understand as it can be a complex system that wouldn’t be wildly common, he should have read up on it to try and understand the operation. 2, Bus and truck mechanical systems share the same technology so any halfway competent technician shouldn’t have any issues working on either type of vehicle. That includes knowing not to pump the brake drums full of grease, it does seem strange that there are grease fittings on the brake shoe pivot pins though, that’s something I’ve never seen. 3, it was stated that the vehicle had a mandatory DOT inspection, as I am in the UK i don’t know what that entails in the USA but in the Uk it will include a full roller brake test with the machine providing a full print out of the results including whether it passed or failed and the relative performance of each brake unit.Having access to a brake tester makes diagnostics so much easier. That shop is a menace to himself any every one else
Have you ever had to submit evidence to a lawyer to file a lawsuit against a repair facility for doing substandard work ? Keep up the professional workmanship and excellent videos.
I managed a fleet shop for many years and we almost exclusively worked trucks, but the owner was on the list of facilities that the state troopers could call to get a vehicle off the road or send vehicles to work on if needed. So on occasion we would have busses and coaches to work on, mostly breakdown stuff, just mechanical stuff not specific to coaches. But every once in a while we would come across a coach specific repair and the last thing we would ever do is just guess on a repair. I was fortunate that I had a good friend who's family ran a commuter bus service so I always had someone I could call if we got stuck. It’s just unbelievable how bad this shop was and screwed this owner of the bus. It gives all shops a bad name when there are actors like that place
Whew glad you caught these issues. Slightly off topic, have you read about all the tour bus crashes in the last 10 to 20 years? Many tour bus owners and operators have cut corners to maximize profits while risking the safety of its passengers. Some states such as New York haven't done their job to shut these operators down (remember the Ford Excursion limo that lost it's brakes and killed 20 people in 2018??) In one year alone the Feds put 52 bus companies out of business for cutting corners on maintenance. Not to mention there have been cases of the drivers not having proper licenses to operate these buses. So glad you caught these issues before a bad accident happened and you likely saved Hank's life.
Back in the 1970s, the worse bus company that I rode on as a passenger was the Chambly bus company in Quebec. One time I was on a bus during rush hour standing and we hit a bump. The complete floor lifted a few inches from the walls. Literally the whole floor jumped up inside the bus. Another time, there was a pickup truck with two mechanics following the bus. Every once in a while, the bus would stop and the two mechanics would get out and smack the engine with a sledge hammer then off we would go. Another time, the engine was held in with pieces of 2x4 lumber! The fare was $0.25 and when it went up to $0.35, there were huge protests!
Im no bus mechanic but regular auto mechanic that is some sloppy ass work if someone did that to me I would be blasting their companys name. very un safe work can only imagine what other kind of sketchy shit they have done to other ppls busses/semi trucks... I am glad you are getting it straightened out for them.
The shop he used needs to reported to the DOT because they performed and passed a vehicle that clearly fails. I had a class 7 inspection license in PA when I inspected a vehicle I signed the stickers. If a failure was attributed to an item I passed the shop and I would face serious fines. That shop needs to be investigated and fined and your client should get refund for insufficient repairs. Thank goodness for your capabilities and knowledge you probably saved some lives.
This was so maddening, but draws a clear line between Scott, Tyler, Jonathon & Hunter and the scammers like the shop that took advantage of the owner. I wonder how people like that can sleep at night. Sheer robbery
Meet Hank the bus owner that got screwed. He’s a country music singer. ua-cam.com/video/5xVPL8eB1Ag/v-deo.html
What's the shop's name? You should let your viewers know, so that nobody else falls prey to them!
@@buddsmokengood If the country musician is anything like the folk musicians over here that shop could well find itself being named in song....
@@18robsmith I did a little research and according to Google, there's only one fleet service that also does diesels, within a hundred miles that has bad reviews.... Not going to name-drop but it's fairly easy to find, I'm going to leave the name dropping up to Hank.
@@buddsmokengood One can but imagine a radio show introduction of Hank's latest single about the poor service received from that shop........
Then track plays and half the country hears the shop's name and (poor) service......
@@18robsmith that part where he says, start at the end of the alphabet in the listings and go backwards, pretty much confirmed witch shop it was, and I was right.
Be a real shame if DOT in Indiana was informed about the level of work coming out of that shop and how poorly they "inspect" for road worthiness...
THEY. SURE. AS. HECK. , SHOULD. B. INFORMED. -- FOR. ALLOWING. 100. % UNSAFE. REPAIRS. TO. ALLOW. UNITS. ON. TO. PUBLIC. ROADS. !!!!!❤❤❤ .
THATS. ENDANGERING. ALL. ROAD. USERS. !!! .
I was an automotive mech. for 45 years and owned my own shop for 20 of those years. I tried to avoid badmouthing other shops, but in the case of that guy I would dump on him any time anyone asked. I put my name on my business because I am proud of it. Keep up the good work.
My thoughts exactly
Bad mouthing is one thing but the level of competence is a liability risk to his customers and not in the interest of public safety,he clearly has no interest in correcting his mistakes and was dismissive when informed of issues he had caused ,he may derive most of his income from litigation. What is legal and what is right are rarely the same thing unfortunately.
Pretty sure the name of this business is somebody's name also, but the Google reviews let you know they don't care... Only fleet shop within 100 miles of Bloomington that has multiple one-star reviews....
No, it's ideals like that. The reason why they're shotty repair places everywhere. You don't protect these people you expose them.it would have been easy for the guy to say we don't have a clue versus wasting all this man's money. How's that's why there needs to be a flat rate for inspection. It's not up to the customer. You have to pay for an employee's education or in this case black thereof.
Amen brother!
He should take him to small claims court and sue for damages. With the video evidence you've provided along with your expert testimony in the narration, I think he would have no problem recovering the money that was basically stolen by these guys. Typically the ceiling on damages is around $10k which sounds like it would cover it. There have to be some consequences for businesses that operate in this manner, so I hope the bus owner considers filing a lawsuit. I don't think he would need a lawyer, just the video evidence and a letter from you explaining the damages they caused. Great video, guys. I'm glad his rig is now safe and roadworthy, next step is to recover his money.
That and a complaint to the Indiana DOT would probably bring the inspectors down on that shop owner's head. Noting quite riles me as much as a careless, dishonest merchant.
@@h5mind373 I agree with both of these comments. Good video documentation goes a long way. Chances of recovery may be small, but the Indiana DOT should get some reaction.
Is there a "division of consumer affairs". In Oregon the Attorney General Office has no filing fee to lodge a complaint, business has 7 days to respond. If that doesn't get results, then spend the $ to file S Claims.
Cannot do that , because there would be less UA-cam content. How can you show how to fix things properly if all the shops were doing it the right way? Got to stay in business by fixing other peoples shoddy work.
i agree.
That is so disappointing to have a shop like the one you have exposed in Bloomington, Indiana, continue to operate and ripoff unsuspecting and/or unknowledgeable bus owners. Scott, one of the reasons bus owners from around the country will gladly climb that super steep hill to your shop is because you and your family are such honest people with integrity, two traits that we are reminded of that seem to be short supply in so many places today. Congrats to you for doing what you do.
This particular shop is in the Bloomington area not actually in Bloomington
Shops like that need to be exposed so they don’t do that again, and possibly put peoples lives at risk.
Indeed. And it's not just the operator of the vehicle who's at risk. It's everyone else on the road. Vehicle safety is a hugely important obligation for everyone.
Needs his DOT inspection license pulled.
Start a DO NOT GO list ! YEAH REALLY .
@kleetus92 Agreed 100% in the words of a truck driver that shop needs. "Put Out Of Service."
The same thing goes on every day, in auto repair shops and dealerships, all over the country. Its a massive collapse of our value systems. No integrity, and unrestrained greed.
I've repairing Motorcoaches for well over 17 years. I can't tell you how many times I have worked on buses where the owner has been shop to shop spent way to much money on "repairs" just for me to go behind them and fix everything they have touched.
The new saying should be “if you want your coach worked on professionally and safe you gotta go to the Bus Grease Monkey”. Shops like that have no business working on even a lawnmower! People could have died because of what they did. You are a good honest man Scott.
I am so glad the coach company I worked for had 4 shops full of bus-only mechanics. I never had any questions if my coach was safe to drive or transport passengers. Thanks Scott for knowing your stuff.
That 'complimentary' DOT inspection with a passing grade is the key to receiving any type of financial compensation. The bus owner now has video proof that the bus was unsafe and should not have passed. The faulty shop should lose their ability to award such bogus certification. A formal complaint placed with the proper office in Indiana should be registered and then compensation sought through legal channels.
Seriously agree, Dean. Messing around in certifying the bus was legal to go on the road that should have been deadlined MUST have very serious consequences. Call Indiana State Police and ask to speak to someone in their MV inspections division and make a complaint using the BGM video as evidence of the crime involved.
They didn’t spot the faulty brake chamber and other air leaks and contaminated the brake linings with grease,epic fail to leave that shop worse than it went in.If that shop services tractor trailers to the same standard is a real concern. The work that Scott does is more in line with customer expectations and and industry standards a godsend to people that buy old coaches and RVs that need honest inspections and repairs because they also benefit from his knowledge and advice.
I think there's a C.V inspector on UA-cam from Indiana. He's always pointing out bad flatbed loads.
I hope the DOT see this.
I'll wager that complimentary DOT inspection was a perfunctory look around, check the tire pressure, and move the bus a few feet in the shop and hit the brakes. Yep, it looks good enough!
The best that can be done is register a complaint to the regulating authority for the work that the brakes to be unsafe and the other substandard work including the DOT inspection. Unfortunately only a accident investigation that is traced back to that fleet service shop will change the way he operates,how they can charge so much for a diagnosis for the heating system they don’t understand and failed to fix is a complete insult to the customer considering every thing they did do needed to be redone or corrected at additional cost to the customer.👍 for the best cost/safety outcome with the tires.
You know Scott they are some really bad shops out there. That’s why I brought my bus to you, honesty and good people, go a long way in my book very hard to find in this times we live in. Just great there are people like you to help people who need it so bad. Thanks for what you do.
Watching a great mechanic is like watching a skilled surgeon
The main thing I love about this channel is they are so detailed on making sure everything is perfect and safe.. Thank you for what you do.
It sounds like somebody needs to get ahold of the AG in Indiana along with the BBB. I hope the owner goes after them. yet again you correct some other businesses screwups. You guys always do top notch work...I can't help but wonder how big...if at all...the other shops wait list is to get in vs yours Scott. The wait may be long but your attention to detail and getting things right make it all the more worth the wait for those who are on your waiting list. Thanks again for all you guys do to keep these rigs rolling...and stopping safely !!
If you believe Rokita would actually do anything for this guy, I got swamp land I’ll sell you cheap. If it’s not something he can score political points off of, he’s not going to bother…..
The BBB is a joke, they're nothing more than a corporation themselves and simply make a list. They have NO authority or power. They can't DO anything except write/call a business. A business can simply pay them a lump sum to change a rating.
Salute you Scott for not naming the shop, but don't think I would be so reserved. The guy should close up and maybe fix bicycles, although wouldn't trust that. Cannot believe the brakes, all six wheel brakes with grease. Hank is lucky it didn't kill someone bringing it over to you. Great video and hope enough people in Bloomington can work out which shop it is and avoid.
Sad to say that in these times people are out there to screw other people over. Great that you guys got it sorted for Hank.
Buss owner needs to file a civil suit. Guarantee the shop is not expecting such exhaustive video evidence.
Scott, you and your team are absolutely phenomenal and full of grace, trust and integrity. This is why vintage bus owners come to you. Bless you and your family.
if it was me on some of these so called repairs id ask for compensation from these bad shops. thank goodness for scott!
that shop needs to be called out by name ,, and they also need to be REPORTED to both the BBB , Chamber of commerce AND the state along with the DOT because i am pretty sure they have to be certified to work on commercial vehicles ,,,filing a lawsuit against them for unsafe practices will fix his attitude ,,,if they are doing this type of shoddy unsafe work to a motorcoach that carries passengers , i guarantee they are doing it to every other vehicle they work on ,,how many other vehicles have they done this to ,, it's mindboggling
Makes me shudder to think how many other big vehicles left from that shop are rolling down the road just waiting to kill someone. Holy crap, they greased all the brakes!
Astounded that any workshop could get away with such shoddy work, I'm from New Zealand and can tell you any shop that did this would be shutdown straight away, just imagine how much damage this vehicle could do if the brakes failed at highway speeds even if they came on due to lack of air pressure and locked up the wheels, we also have a tribunal specifically set up for people who have been ripped off for a nominal fee to get a hearing in front of an adjudicator who can award compensation up to $15000.00 which is enforced by court bailiffs & is very effective, I hope the owner gets a full refund as I would demand nothing less, thanks for exposing this type of rip-off & for helping these guys get the actual work required done.
Well Scott, on a positive note, you will never run out of business. Great video thanks guys.
As a retired mechanic, I'm super disappointed with the first shop. This video illustrates why I have trust issues with shops. It's amazing how simple jobs get botched up. My most recent experience was a tire shop scratching brand new wheels.
Great job, glad there is at least one honest bus repair shop left.
Once again Scott saving lives.
What a bad shop, I hope they get sorted out. That's a lot of money to be scammed out of
Scott, what a clever way to give your viewers an idea about the identity of the shop without mentioning them! 😂
Scott, I worked as Manufacturer Parts & Service rep for one of the Major Commercial Trucking Companys. I traveled the country visiting franchised dealers to help improve parts and service operations. One thing they all have in common is they don't like to work on coaches. That's why their labor rates are so high for coach work, to deter having to work on them. Only because they are the area certified dealer for the power train components do they take in coaches. Overall, commercial truck dealers' are light years behind running clean shop operations as automotive has. No comparisons.
You are correct. We purchased two 45ft. Volvo motorcoaches for a significantly lower price than comparable Prevost units. The only warranty location near us is a Volvo truck dealership. The mechanics there are TRUCK mechanics and despise buses. Last time we took one there it was a six month ordeal to get it back.
I think it is time for Hank to get a lawyer. He did get royally screwed. Thank God you were there to sort things out.
That is an issue today with vehicle techs not understanding older technology, they have only been taught to plug a computer in to the vehicle diagnostic port and fix it.
I had a diesel powered truck that used a air starter with mechanical injection, they could not wrap their heads around a truck that didn’t need batteries to start.
It’s amazing how much work these busses can require when they’ve been neglected.
So sad to get a response from a shop that does DOT heavy work where safety should be in mind and was just the opposite. Enjoy the videos and keep up the GREAT work!! Can't wait for the test drive video!
my prediction is an even bigger shop for bus grease mountain.....youre destined to be famous just doing what you love and loving what you do Scott.
You should specifically call out the shop that did this shoddy work and inform the Better Business Bureau as well as the state motor vehicles dept if they license this shop. Grease on the breaks is a definite NO-NO and every shop knows it!
Normally, I would say don't name and shame but you've already spoken to the shop owner and he doesn't want to know. I think you have given out enough clues so that should be good enough.
No wonder you're booked out many months. So hard to find honest and capable techs . Keep up the good work.
That is so wrong for a shop to charge people for work not done right or at all . They should be held accountable . Many years ago I drove a propane bobtail delivering to homes and businesses and I know the importance of work being done on your truck correctly . Bless you for watching out for the safety of your customers .
I got an estimate for a tailight bulb labor charge for $20. You know the older kind like open trunk exposed back of tailights, quarter turn socket pops it out. Swap bulb and quarter turn to put back in...a 10 sec job.
Another charge was shock replacement and installation like $70 for just installation. But the other work they were doing required removal and installation of the shock. So double billing.
It's all standard practice in the industry.
Scott, you should have at least 1/2 million subscribers on account of the very technical analysis of the buses you encounter with very serious problems. Well done. Peter LINDOP UK. (You have a lot of viewers in the UK)
Please share our channel with all your friends. I’ll have to post some images from my vacation (holiday) to the UK some day. You may like to see some of them. ;)
Thank you for being honest! And how cool it was that you call the other shop owner out! Keep up the great work,appreciate good people like you in this world!
The work from the previous shop, unfortunately seems to be the norm!
Only a small percentage of the shops do exceptional work like you guys do Scott.
You take pride in your work and want to fix things right the first time.
I commend you for that!
I do the same in my small excavation/ landscape business.
One day I’ll come visit you for some repairs on my Wanderlodge.
Keep up the good work !
I hope the owner files a complaint with the BBB and the DOT in that state. It’s absolutely shameful the work they performed. You did a wonderful job bringing that bus up to the standard that should be.
When I drove MCI 9 buses it was standard practice to close the heat valves in summer and open them in winter, we wiped down the windows on the inside with rubbing alcohol to keep the windows from fogging up.
Your a good man Scott it's a shame more shop owners aren't like you in as much as doing right by your customers safe to say someone's going to feel that mistake down the line.
when you see something like that before doing any reoairs do you notify your nearest dot have then come out inspect and then they can do audit of shop who just inspected it .
Laughing at the 1 star google review for that shop. Seems things haven't changed in 3 years.... If I found the right shop the sign on their building says they work on buses. I really hop you have some kind of way to report them to the DOT so they get their ability to perform inspections pulled. That's crazy they screwed up so bad and won't do anything to rectify it and seemingly don't care how many lives they put in danger.
This shop has a bunch of stay away 1 star reviews
I have done plenty work on trucks, very little on a bus, I applaud you guys because it's not an easy trade and knowledge is key....as well as following makers spec and instructions.
But a lot of it is still basic mechanics and competency with the same basic principles
Years ago, I was a young student in a vocational education facility for diesel mechanics. The instructor called us all together and he said "Boys, meet me in the class room because I am going to tell you the only rule you will need in your entire career as a service tech." We scurried to get our writing materials and ran to the class room. With all seriousness and with a grave expression he said " You never build anything with your head up your a$$!" It seems that the proprietor of that service shop forgot that rule.
he needs to take the guy to small claims court for retribution for damages! if he declares mental anguish the bad guy will have to pay what is owed. ! great oustanding job for everything you do for your fellows. God bless you guys. have a great weekend 😊
i wish that there was a way dot could come down hard on this that could have killed people i have never seen such disregard for safety in my life if i was a bus owner i would be very upset you guys always do right and know your stuff great job on making this bus safe again
This video has convinced me not to buy that 6-71 Silversides I always wanted. Buying is one thing, and maintaining is quite another.
But a lot of it is basic maintenance and a lot can be done by a visual inspection by a handy capable individual
@@mrmotofy I agree! Once quite handy and capable, I am old and busted up with RA. A lovely Silversides sat for years (1980s) in a nearby driveway, rotting away, and was suddenly gone to parts unknown. It needed a big garage, which I did not have. I have never seen another one up close since.
Thanks! Scott, I watch many videos and have made many friends. Thanks for your help.
Man, that's pretty criminal...
I like that, very smooth. Start at the back of the alphabet and work back and you’ll probably stay away from this guy. Lol. Great way of telling people without actually giving a name. Great job on the bus.
We have a saying around here, "If you have a phone, you have a lawyer". Seems like that might be the way to go. You tried to make this right. This owner refuses to even try to do anything positive. It's past small claims court more like a major claim against this shop and a call to the BBB.
Thank God for you and Tyler to fix other shop's dangerous "repairs".
Holy Crap!!! In my home state this individual would have his state DOT inspection license revoked and he would receive a huge fine..This place is lucky the bus owner wasn't involved in an accident because the bus owners name would be on the building!!! Great video Scott...I noticed on these older MCI's the drain for the air tanks are up a little too high, will never remove all the water .... I'm very surprised you haven't changed more air dryers, brake application valves, air governor's with all that water in the system...Before air dryers we use alcohol in the air system to help dry up the water
I really enjoy your videos. When I was a teenager I played in a band that toured in an old Flex bus. We eventually graduated to a Silver Eagle. Even though it had a ton of miles on it, this was a major upgrade. We "customized" the interior ourselves including shag carpet and homemade bunks! I love these old buses. Imagine the stories that they could tell?
My question is, what is your background? You have such a grasp on the systems of the bus and how they all interact. Thanks for another great video!
Wow, isn't that something, dishonest shops are everywhere. I feel sorry for that bus owner. Hey Scott if I ever buy a bus, I'm gonna be making a trip to your shop. I just don't know what the bus community would do without the Bus Grease Monkey. Enjoy your channel. 10-4
Scott....you and your family/shop are how a trustworthy, humble and very capable business should and is operated every day. Kudos to you. Love the videos
So, I wonder, is there someone you could report them to for doing a DOT inspection with a bus in that condition.
I’m thinking your client needs to consider hiring an attorney in Bloomington to try and get some money back.
The defense of “ Bring it back and we will fix it” probably won’t hold water since he refused to talk with you, until you managed to get thru his defenses.
If for nothing else, he might just make a small claims court claim, if they have it over there. - and if all else fails, there is always the TV news investigative reporter - nothing like a generous dose of accurate bad publicity to turn up the heat. Sunshine is the best disinfect.
Small claims court covers up to $10K, no lawyer needed. Thankfully, Scott fixed everything before anyone was hurt, or it would definitely become a "all lawyers on deck" situation.
never thought a bus would be so complex. but Watching your work makes sense ! Thanks for doing a job !
I love SUPER SLICK STUFF. I've been using it for 20 years. You and your crew are amazing.
Another well documented and great video, thanks Scott.
All credit to you ,customers are always edgy after bad experience and they feel foolish,can make your job more difficult not ideal work.
So thank you for what you do ,and filming it ,and helping others.
London UK😊
Scott you are a true professional and very knowledgeable on buses old and new, with the safeties bypassed it could have easily caught fire.
Im not a machanic of eny thing but if i do a repare i clean every thing befor new grease is put in so its not we cannot drive a truck or coach over here if the tires are over ten years old now and if you have a light on the dash on inspection thats a fail to keep up your good work 👌
As always great work, noticed one of the S cams so covered in grease and dirt that it made me wonder if it even moved enough to activate the brake shoes. Enjoy your videos, keep them coming.
l love this guy,he is so real,and knows plenty,always calm,suss's out probs that no one can,top gun guy!
Thanks for the help for poor people who lost money for nothing.
Thank you for doing the right thing when working on anything you do. Love to see and hear your passion.
Wow... kudos to you guys for doing the right thing here... could/would have been a disaster waiting to happen eh..
Hank's bill was so high to pay for all the grease... AFS, CS.
It is neat watching the work you guys do and I have no clue what everything on the buses do.
Me as a mobile repair guy if I seen a shop do this to one of my customers. I would go after them so hard so fast. I hate shops due to this stuff
I worked on buses in my life time years ago. And I still know how these thing run MCI PREVOST GM. These are different beast to work on still working as a mechanic Got love it. It's a shame that shops don't know what they was doing.
That's a good HEADS UP for anybody in the area of that crooked shop. It sounds like law suit time, but it is what it is and one shouldn't make an asher of themselves. Thanks for making a great video.
Hey Scott, not sure you know that there is a great seal distributor in Nashville. Signal Industrial products. They can correctly measure and match most any seal type you walk in the door with. I also use Allied bearings and supply in Nashville, near the airport. I have all the contact info if you are interested. I also run into very poor work in my business. Unfortunately it from the factory untrained technicians. The poor guys train on all of the equipment for two weeks, and sent out with tools and parts. They swap parts until they hit the bad one and the customer pays for it. Great work documenting the poor and dangerous work. I would defiantly contact the DOT, after this guys attitude and dangerous work, and possibly have his DOT a inspection license removed. Think about the vehicles that you didn’t see! Thanks.
I’ve seen this over and over again. Truck mechanics having to learn stuff about buses on my time and money.
Wow the things some people do to make a dollar. I've owned my shop for 45 years. If I can't figure it out I do not charge for the labor only parts. I would never put a vehicle on the road if it wasn't worthy of being on the road and safety aspects. I sure am glad you guys are out there. To do right by people and to get things fixed the way they're supposed to be. God bless you all
Scott, nice job to your and your crew for helping this guy out. unfortunately this happens a lot,and it’s not just buses. I worked 43+ years on buses and usually if we had bus down on the road and called a shop , as soon as you told them it was a bus it was either “no” or “ we’re three weeks out” I remember in one instance in a major city in the south, we had a Van Hool with a Cummins that the air compressor failed. I had it towed to franchise truck shop without calling them. My driver went in after the tow truck left and told them it wouldn’t build air. As soon as the driver told the day shift service manager it was a bus he told him they couldn’t get to it for two weeks. I told the driver to wait till the 2nd shift service manager came in and to tell him to call me, I bribed him $200 cash to get it in that night and he did. It was out the door before the day shift came in. I could go on for days telling these kind of stories. Also, FYI those mci buses with 8v92TA also over drive that radiator fan gear box slightly. We used to put a reflective strip on the upper belt pulley and check rpm at max engine no load rpm at every service. If memory serves me correctly it should be 150-200 rpm above max no load on engine rpm. Love the videos
Should have a list of shop you approve of! That would be a useful list.
Here is my take on independent 'fleet maintenance' shops from 40 years ago which is probably still true today: When I got out of the auto/diesel program at my community college, I was looking for a job. My dad did accounting work for a small machine shop/auto parts store/ fleet maint. shop. The owner offered me a job at the fleet shop but the pay was minimum wage $3.50/hr. (1983). I said NO THANKS. This place worked on medium duty trucks like delivery vans and the occasional semi tractor. Poor pay for ass busting work. They had one diesel guy. No longer in business. I'm sure that places today are taking kids right out of school, paying them next to nothing and ramming the jobs through.
Thank you for sharing
Not unusual, last two fresh faced Wanderlodge owners that showed up by my shop, same experience, paid 3 grand plus for same sort of shop education that didn't get it done, then they found me, worst was they told owner it was all good, tires were 17 years old. Yes.
That's one nice thing about PA's "(Mechanical) Safety Inspection System", The moment an "Annual Safety Inspection Sticker" is affixed to the lower-left windshield, the shop's "PA Safety Inspection Station" license number, and (PA Certified Inspection Mechanic's) signature, become part of a permanent record which is managed by PennDOT, AND the Pennsylvania State Police Troopers who manage the constant auditing of the "Safety Inspection Records; Stickers, Sticker Inventories, and complaints against those stations and mechanics". Heaven help those unwise enough to play the "LICK-'EM/STICK-'EM HANK" game, because one phone call, or notification from any police department in the Commonwealth, activates the PennDOT/PSP Inspection System's "Audit Program", which immediately dispatches the PSP Trooper responsible for the area/district in which the Inspection Station is located - to that station. Each station receives at least one annual compliance review from Troopers whose task it is to audit/otherwise maintain/review the status of the station's records, their 'certified' inspection mechanics, and sticker inventories - for that area. Condolences to the owner(s) of the MC-9, and here's hoping that "suspected" shop's management grows a conscience, as it's a wonderful cure for the insomnia to follow....
Scott, I hope you're helping Hank build a case against the shop that screwed him.. You have great video evidence on what was done wrong. He really should take them to court.
Very umprofessional work & attitude from the other shop, to say the least. I always try to always be professional & avoid any negative comment about anyone who isn’t here to defend themselves. You were very gracious to give that Owner the opportunity to do just that, & their response was unfortunate. Therefore, they are now subject to receiving comments they won’t like. Thanks for all your team’s efforts, Scott….I’m sure this bus owner is grateful…..
If I were to ever consider buying a bus I would pay you to inspect it before purchasing. Whatever you charge would be worth it. Even it it meant covering all travel expenses etc.
Scott, I am now retired but have worked in the bus industry in the UK as a vehicle technician all my life, my thoughts on this…
1, the heating / ventilation issues I can sort of understand as it can be a complex system that wouldn’t be wildly common, he should have read up on it to try and understand the operation.
2, Bus and truck mechanical systems share the same technology so any halfway competent technician shouldn’t have any issues working on either type of vehicle. That includes knowing not to pump the brake drums full of grease, it does seem strange that there are grease fittings on the brake shoe pivot pins though, that’s something I’ve never seen.
3, it was stated that the vehicle had a mandatory DOT inspection, as I am in the UK i don’t know what that entails in the USA but in the Uk it will include a full roller brake test with the machine providing a full print out of the results including whether it passed or failed and the relative performance of each brake unit.Having access to a brake tester makes diagnostics so much easier.
That shop is a menace to himself any every one else
Have you ever had to submit evidence to a lawyer to file a lawsuit against a repair facility for doing substandard work ? Keep up the professional workmanship and excellent videos.
I managed a fleet shop for many years and we almost exclusively worked trucks, but the owner was on the list of facilities that the state troopers could call to get a vehicle off the road or send vehicles to work on if needed. So on occasion we would have busses and coaches to work on, mostly breakdown stuff, just mechanical stuff not specific to coaches. But every once in a while we would come across a coach specific repair and the last thing we would ever do is just guess on a repair. I was fortunate that I had a good friend who's family ran a commuter bus service so I always had someone I could call if we got stuck. It’s just unbelievable how bad this shop was and screwed this owner of the bus. It gives all shops a bad name when there are actors like that place
Whew glad you caught these issues. Slightly off topic, have you read about all the tour bus crashes in the last 10 to 20 years? Many tour bus owners and operators have cut corners to maximize profits while risking the safety of its passengers. Some states such as New York haven't done their job to shut these operators down (remember the Ford Excursion limo that lost it's brakes and killed 20 people in 2018??) In one year alone the Feds put 52 bus companies out of business for cutting corners on maintenance. Not to mention there have been cases of the drivers not having proper licenses to operate these buses.
So glad you caught these issues before a bad accident happened and you likely saved Hank's life.
Back in the 1970s, the worse bus company that I rode on as a passenger was the Chambly bus company in Quebec. One time I was on a bus during rush hour standing and we hit a bump. The complete floor lifted a few inches from the walls. Literally the whole floor jumped up inside the bus. Another time, there was a pickup truck with two mechanics following the bus. Every once in a while, the bus would stop and the two mechanics would get out and smack the engine with a sledge hammer then off we would go. Another time, the engine was held in with pieces of 2x4 lumber! The fare was $0.25 and when it went up to $0.35, there were huge protests!
Im no bus mechanic but regular auto mechanic that is some sloppy ass work if someone did that to me I would be blasting their companys name. very un safe work can only imagine what other kind of sketchy shit they have done to other ppls busses/semi trucks... I am glad you are getting it straightened out for them.
when the BGM is having a hard time finding the words---you know it is particularly bad
The shop he used needs to reported to the DOT because they performed and passed a vehicle that clearly fails. I had a class 7 inspection license in PA when I inspected a vehicle I signed the stickers. If a failure was attributed to an item I passed the shop and I would face serious fines. That shop needs to be investigated and fined and your client should get refund for insufficient repairs. Thank goodness for your capabilities and knowledge you probably saved some lives.
Your videos are amazing. Shopping MCIs currently. ❤
This was so maddening, but draws a clear line between Scott, Tyler, Jonathon & Hunter and the scammers like the shop that took advantage of the owner. I wonder how people like that can sleep at night. Sheer robbery