The Customers in Healthcare Are Not Professional Buyers

[@kathryncowart8048]

So much knowledge in a short span of time. You never fail to deliver. Thank you

[@tophealthco]

Thank you, much appreciated!

[@WilliamMullin-v8d]

[@tophealthco]

[@MoumitaRoyAnkhi]

Another great video! thank you for your thoroughness and sharing your wisdom

[@tophealthco]

Appreciate you ❣

[@allisonherbert8293]

Everything you said reflects what I just experienced with BCBS. I didn’t realize that Oscar was customer service focused. I’ll go with them next time.

[@tophealthco]

Oscar is pretty good.

[@kirtydaman2166]

This is an awesome video! You sure do do your homework! Thanks for sharing!

[@tophealthco]

Thanks, much appreciated.

[@WilliamMullin-v8d]

I started to get incredibly sick due to missing preventative care. HR departments need to get a clue. I'd have stayed if the insurance were tolerable.

[@tophealthco]

Oh no. But completely make sense.

[@MarkBurdick-o3s]

Yes, omg yes, this guy gets it. The fundamental problem is the moral hazard established by the end user not being the customer

[@tophealthco]

➕1

[@fayeevans8381]

The bottom line is that the people working in those companies just don't care and are not accountable for the quality or lack of quality they deliver.

[@tophealthco]

💯💯

[@ppujarry2498]

I am starting to see a lot of concierge medicine models, such as One medical, Forward, or Parsley health. Do you believe that these models could be the future of medicine?

[@tophealthco]

Agreed. There is a wave of personalized and concierge medicine that is brewing. And it's a good thing.