WHY DEALERSHIPS ARE HATED
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- Опубліковано 1 чер 2024
- WHY DEALERSHIPS ARE HATED
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I emailed like 20 dealers to get an OTD price. Most of them responded with come in/call us. Two actually responded with an OTD price. One ended up getting the deal.
Yep, I was looking for a leaf for the last couple months and all the dealers are just playing games. Most say they "don't negotiate numbers" they "only provide one price" and they add on dealer fee + huge document fees + processing fee.
@@Jimster481 Those fees you mentioned are the difference between the used car I had wanted to buy: $10,200 in the online ad and $14,500 -- the salesman's initial negotiating price. I managed to talk him out of one of the fees. But I've been chronically ill for years and tire easily. I was at the showroom from 1:15 to 3:45 and the salesman simply wore me down. I wasn't happy with what I ended up paying, but since I had enough money to pay in cash, at least the dealership didn't benefit from my having to finance the car.
Yup Dealers are human garbage
I used email to negotiate my last 4 vehicle purchases. Almost every dealer that I contacted responded. I never walk onto a dealer lot and start talking price from there.
@@michaelcavalier8750 I've had 0 luck negotiating in these last 8 weeks on a leaf now. Despite them not selling; nobody wants to negotiate at all. I do email and text and they all say they don't negotiate.
Walked away from a dealership a month ago after they added a 5k “market value adjustment “ . Gave them one chance to get rid of it entirely and they refused , so I left .
In the current market, it’s insane that some dealers are still tacking on a market adjustment fee! They’re trying to hold onto their pricing power from 1-2 years ago.
The new scam is Dealer Markup. On some Broncos it’s $40k if they can find a sucker
Why do I hate dealership? Because it’s exhausting.
I’m tired of having to prepare for war every time I walked into a dealership. I’m tired of the mind games, the lies, the traps. I just want a car, is it so hard??
Well said. 100% ... Why is a car purchase the only thing that ALWAYS has strings attached? A home transaction is more black and white.
Man no joke. I asked for 16900 and they said they absolutely couldn’t do it. 3 weeks later it’s listed at 16500 on their website. Total cons. Not to mention they played a bunch of games
Well said
F then all den of Thieves, you buy a car 3-10 years they do it everyday you don’t have a chance in person they will be laughing all the way to the bank
The hardest piece of information to get from a dealer (i.e., the OTD price) was the only thing that I wanted from them. I knew way more about every car that I have ever purchased than any salesperson. Now I negotiate via email, so I know the OTD price going in. The only area where I can still be screwed with is a trade in, so I try to avoid that too.
Dealers are hated because of the way the treat people, it's 100% their own fault. Anyone who pays stealership fees is nuts. If a dealer has BS fees, walk out the door.
It's a criminal industry full stop. Starts with the ridiculous legislation keeping their racket intact.
When dealers drop pricing $10,000, $15,000 or some other crazy number it makes me wonder what is the real price of the car?? That’s why I hate buying a car from a dealer!
Very true
@@Hannibalmiles8494 and they will show me the invoice?
You still need to do your homework on the stealerships.. if they can drop it that far just think how inflated the MSRP was in the first place.
Yup. Thats exactly what i mean. Dealers pay an invoice, but when demand drops manufactures give incentives and we never know the true incentives since the dealer are ones to present to us...
@@abrahammc2125 stay in control of the deal and yourself and you’ll be fine.. the numbers are out there so do some homework
The dealers falsely advertises their prices, it’s as simple as that. There are no repercussions for dealer fraud from the manufacturers, the government, or anyone else. How dealerships still receive protection from defrauding people is beyond me. This has been going on for a century with no end in sight.
Well said! Brian !! Your comment is the highest level summarization, which blankets all other comments. (i.e. hierarchially they all fall under yours) And in my opinion the channel owner (Lucky) might strongly consider whether to piin this coment to the top.
Dealerships made sense when they originated. Back then it was impractical to travel directly to the manufacturer to order a new vehicle. Additionally, service shops were few and far between. The dealership model solved both problems. Today, however, that model is antiquated, inefficient, and undesirable by the consumers. Dealerships need the economic equivalent of the rock that killed the dinosaurs.
thanks for sharing
additionally, dealers were a source of financing for manufacturers, they would put down money for future car purchases so the manufacturer didn't have to borrow from wall street crooks. when dealers had reasonable stock and reasonable margins, it wasn't egregious, and dealerships tended to be much more local in nature. the rise of the megamart cardealer and wall street's relatively better terms than before, the manufacturer doesn't need dealerships as much as they they did before. with a direct to customer model those reservation dollars can come into the manufacturer without the dealer or the banker at all.
Lol, you think dinosaurs were real
In economics, one of the problems in car transactions is called “information asymmetry.” I buy a car once every 5 years or so. Car dealers sell cars every day. I knew how to buy a car 5 years ago, but the business changes constantly and I can’t keep up with it. So the dealership has most of the power. They find new, novel ways to screw the customer over. Dealerships turn what should be a fun experience into something where I’d rather go the dentist than buy a new car. The goal of many/most dealerships is to screw the customer over as much as humanly possible within the tissue thin limits of pro-dealership laws. What other business operates like that? Dealerships have changed me from a person who used to love cars into a person who effectively hates them. When I see a person buy a new car, I won’t kill their joy, but in my head, I’m secretly thinking, “sucker.” I don’t care what deal they got. They got screwed in the larger sense. We all do. The American car culture is a symptom of social and economic disfunction.
You're spending too much 💰 on cars. Bought my Honda new, kept it maintained, and drove it for 17 years. Just bought a new Toyota and plan to do the same. And no, I didn't pay any ridiculous market adjustments above MSRP.
@@sunnyd4734 "You're spending too much 💰 on cars." I'm sorry, but I didn't get the memo. Who died and made you God? If someone's a gearhead and buys a new car more often than you do, what's it to you, unless it's your money being spent?
I bought my last car from Carvana for many of these reasons, even despite all the late and missing title horror stories. I was willing to take the gamble because I hate the traditional dealership experience that much. At least with Carvana, I knew exactly what the bottom line price was without any games. Besides that, the car I bought (Jaguar XKR) is pretty rare so it wasn't like I was gonna find a bunch of those at local dealerships anyway. Apparently I had a huge appetite for risk during that time (buying a used Jaguar...from Carvana). Everything worked out fine though. The car's been great for the year and a half I've had it, and it'll be a long-a$$ time before I buy another car. I'm tired of the whole business too.
The sales person and the dealerships have created the behavior of the consumer, they are completely at fault for being hated.
I was at a Mitsubishi dealership where they intentionally tried to double charge the deposit instead of deducting it from the price, it was impressive how dumb he acted when I was showing him and his finance manager the math, unfortunately had to walk out. dealers tend to make a good product bad and a bad product (Stellantis) terrible. there is very little benefit to the consumer.
Don’t show up with bad credit.
Don’t show up with negative equity.
Years ago, a salesman tried to get me to sign a loan agreement claiming he would tear it up when I arrived back with my bank check. I declined. He stood up, pointed his finger at me and said, "you effing sold cars before." He then barred me from the dealership. Two hours later, I purchased the car elsewhere. People dig their own financial graves buying cars. It is even worse today as they are trained not to offend anyone, like walking out without buying. I'm 70. When I was younger, offending someone was a sport.
When you say: “don’t buy cars you can’t afford”…
Keep in mind that America is $34,000,000,000,000 in debt.
Keep in mind the American consumer was built on deferred payments…
Keep in mind Americans use credit cards 💳 to supplement their lack of wages.
I am old enough to remember a time when layaway plans were offered by retailers. You made payments to the store periodically for merchandise. When, it was completely paid for you picked it up. Rather quaint.
Customers have to deal with high school/college dropouts (car salesmen/finance managers) using shady&sneaky tactics to sell the cars, all the while signing away in contracts crafted only to benefit the dealership as much as possible.
They always screw you in one way or another.
They may not have higher education, but they do have lots of training, expertise and skill at selling. We don’t.
@@meececaLike stepping into the ring against a professional boxer. Good luck with that!
Sometimes the dealership experience depends on what manager is there that day. I have had deals or helping people with deals where the manager on duty was a total jerk. I / we walk out, and the store manager calls back later to put the deal together. Same thing if you are trading a car in on another one. I have seen 2 different used car sales managers from the same dealership give $2,000 difference for the same car on trade.
nice $$$$
Do you have any wiggle
Room?
No, it's a fundamentally flawed model.
Agreed, but it's what we have till it gets changed. My comment was an observation of the flawed model, not a defense of it.@@michael2275
They're definitely feeling the pressure here in Riverside CA where I'm from all major franchise dealership sales guys are all outside glancing for customers me and brother went to Ford Dodge and Chevrolet and wasn't surprised they still had markups with they're lots full of the same vehicles the strongest weapon we have as consumers is our wallets when we don't buy they eat the dirt the longer they don't drop the price so that the average consumer that afford
In the past I have received in the mail advertisements like this from a Toyota dealership. I went to the dealership website to find the car advertised. It wasn't listed as a vehicle for sale. No cars available were even close to the adverted price. Of course the small print in the ad said advertised vehicle may not be available.
The default assumption is that dealerships always tell the truth 🤣 You can ask all you want and your dealer may still come up for fraud charges.
Several years ago my wife was lured in with those bait priced vehicles at several stealerships. We did not purchase from any of them, we blacklisted them and will never do business with them. We filed consumer report complaints, BBB complaints, left bad google and yelp reviews and also filed a complaint with the state attorney’s office for bad business practices on each stealerships that did it.
I recently had a finance manager tried to tie my interest rate to products. He was very frustrated that I knew this trick and told him that the manufacturer offer an APR of 2.9% for 72 months and he wanted to charge me 3.9 472 months and he would give me the 2.9 if I bought an extended warranty and Gap. I told him I already knew that you can't do that and that if he was insistent on it then I would report him to the FTC
Today they told me its the lowest price ever and this is family/friend price. Tomorrow, they called give a even lower price😂. Yeah that’s you Lexus las vegas
lol. next week will be even lower
The entire dealership process is designed to trick snd extract as much money from you as possible
Hahaha My friends and family always call me the “loss leader” because I ONLY buy the new cars on Labor Day sales where they bait you in. I show up early and laugh when the dealers try and upsell me. Sure, I drive a manual transmission Corolla and ford fiesta but bought both of them for $10k out the door in CA!!!
10 k pesos ? What year ? Lmao try that in the last 4 years
@@germaninvasion121 2006 Corolla and 2019 fiesta. Try and keep up my friend!
Dealers all operate on some degree of scumminess. No matter how "honest" and "fair" they supposedly are.
its a tough balance
@@LuckyLopez777 That's true too. Your tips and reality checks are really helpful. Thanks.
@@LuckyLopez777especially when you’re one of them
I mean it depends, there are some good dealers. The dealer I went to in Dalton, GA was really great.
@@LuckyLopez777 Not really the whole model is over.
I visited my dealer to purchase my vehicle at the end of my lease (worth $5k more than the buy out price). I had a bank check for the agreed purchase price. I was forced to sit in the finance department for 30 minutes while I turned down the paint protection, fabric protection packages…They knew in advance I had no interest, but still put me through the finance water boarding…
My wife went to buy a car without me. They sold her a car with every check engine light imaginable on the dash. Then they kept it for a week to fix it. A week later she finally gets it back.... untouched. Still broken. They didn't want to fix it. I had to fight with them to unwind the deal and let her get a different car. It was a 2017 chevy trax aka a minefield of problems.
Got her into something newer and better for a little bit more and with a long warranty.
You might want to reconsider your marriage if your wife goes and buys a car without consulting you.
@@TheRealCatof lol. I've bought 65-70 cars without here. She used her job and spare income to pay for it. I'm not upset she bought a car. I'm upset that she bought a Chevy Trax after listening to me tell hundreds of people not to buy any Chevy without a v8.
Games and greed, that’s the problem.
lots of games
Hi Lucky. Just found your channel 3 or 4 days ago. Good video and info. So I just bought (leased) a 2023 Subaru WRX Ltd. Almost walked out the door 3 times and they kept giving me better numbers. I get to the finance guy and there was a discrepancy on the residual value ($1K) more than I/we kept talking about. Again I was walking out the door and then another manager came back in and said great news we're taking $1K off the sales price. So I was happy. Come home yesterday and saw the "Free" 3 year key replacement the finance manager told me he was throwing in was actually put into the leasing contract $392.35. I bought the car 2 days ago and if they don't honor their word and I have to eat that cost I will never go there again and of course inform the general public about my experience. It's a shame because I really liked the sales gentleman and the first manager I spoke to. 5 Hours of my life wasted unless they are different from all the other dealers. So yes Lucky, in my humble opinion I think we as consumers will always hate car dealers and the shell game with our hard earned money. Thanks for the great content Lucky!
You have 3 days I believe.
A major part of the problem, when buying a car, is that the window sticker price isn’t the price. I can’t think of any other product that gets away with such obvious deception. I agree, however, that getting angry with the salesman and or staff isn’t productive. They must sell their product to stay in business, so the customer has all the power. They have to meet your requirements to consummate the sale and get paid. Salesmen/managers have to sell cars to keep their job, but the customer isn’t obligated to purchase anything.
One other thought, don’t fall in love with a car. That car is available at other dealerships. Six months after you buy it, you won’t be in love with it anymore, because it will just be a car that no longer has that new car smell. But that car payment comes due every month.
Schools need to teach a short class on personal responsibility.
Yes….the “we’re going screw you fee” is Always there in the sales contract. Look carefully.
If you bought your car during the bubble and you are upside down, just make sure you (1) have GAP insurance, (2) have full coverage insurance, and (3) you're current on your car note. If you can answer yes to all three, just leave your car running in a bad neighborhood.
I really like your no nonsense video's. Last year we purchased a NEW RAV4 Hybrid. contacted dozens of dealerships asking OTD pricing. Good Night! What a P.I.T.A. The one dealership that responded without market adjustment and BS fees got our business. Super easy transaction, Loving Toyota in Texas Will always get our future business. Unfortunately for them, we drive our vehicles until they are no longer usefull. Still driving my 05 4Runner. I truly don't understand why folks just spend so damn much money on a new vehicle every few years to impress people they don't know and friends they don't have...
I agree with you 100%. However, some professions almost require that you drive a late model luxury car to make a good impression on the client. An example would be a high end real estate agent.
My first car purchase that required “haggling”, I guess you can say I was rude. 2004 purchasing a Nissan Maxima. Midway during multiple “Let me talk to the manager” I stood up with my family and started to walk out the door because my 3yr old was hungry was whining. (Negotiations were taking longer than I expected). Sales manger saw me from his glass window office with a perplex look, Salesperson turned around saw me at the door, he yelled “where you going” and I yelled back “my family hungry, going to get something to eat, and I’ll be back…. “. He yelled back “you got the deal, let’s finish”. Salesperson seems upset and commented how I can just leave during the deal. Told him family was hungry and we would be back. After many years later, I think I understand the finance officer grinning and the comment he made, “you made the salesperson day”. Ie getting fired or reprimanded for not closing the deal, I assume. (It was not a ploy. My family was hungry and we would have come back. I was really hating my Saturn at the time).
I'm fixing my old car so I don't have to deal with them.
It's paid for!
It's simple. Don't overcharge the customer. That is all you really need to do to leave a good impression. After my last purchase I will never let myself be in the same situation again. I got took and I let them take me. Now that the car is nearly paid off they are constantly sending advertisement but I will never buy from them ever again.
I have bought a lot of cars in my lifetime and I hate dealerships. Now I just get my own financing find the exact car I want anywhere in the US make sure they don’t have any extra fees and ship it myself.
Lucky, if I could give this two 👍👍, I would. A great summation of customers and dealers.
This advice is a tremendous value to those wise enough to listen.
Thanks for your preparation speech for us buyers. We have been patiently looking at cars for 2 months.
I don’t blame the dealers, I blame the buyers who paid over MSRP.
Great video!! A missed point is a used car from a private seller or a dealer is the same. Customers need to do basic due diligence on a used car. Service history, look at what the dealer did in their inspection and check fluids.
I looked at a truck the other day and dealer said it was great. I was checking fluids and no trans fluid on dip stick. I don’t think a consumer should ever assume a car is mechanically sound. I even take a code reader as well.
Thanks for what you do.
I can remember in the 70's and 80's my father would buy a car about every two years. Always at the same dealer and salesman. They worked for repeat business with honest deals. Things have changed and not for the best.
best Lucky video ever, thanks brother. I really appreciate you laying out exactly how all this works from a dealer point of view. I'm to the point where I will only buy a Tesla, which is made to order for the most part or a ordering a car directly from the manufacturer and having it delivered to the dealer. Carmax is a great choice as well for used cars, so you can have the peace of mind to having it inspected at your leisure and maybe taking it back if you get buyer's remorse.
Lucky, can you discuss the " lifetime powertain warranty" scam dealers put out. The conditions to satisfy are almost undoable. Thanks!
As a person who has leased my vehicles since 1993, I always looked at "how much is my monthly lease?" and never understood what I was getting for my $X/month. Now, I understand Money Factor and Residual Value, which helps me do a better job as a Consumer. Also, I need to lease another crossover in 2024 and now that the supply-chain issue is almost normal again, don't have to panic to get another vehicle, like I did in October 2021, and am willing to wait for the model with the color and a few options (and no extra $$$ for mud flaps, pin striping, etc.) by looking now (January) for a lease that I don't need until October! What I want are popular crossovers (Kona, Corolla Cross Hybrid, Crosstrek), so I can take my time and not "lock in" until around July.
I bought a Tesla in 2020. It was the best new car buying experience I’ve ever had. No haggling, no going to the back room to sell me a bunch of overpriced crap I don’t need. I’ve also had numerous good experiences with private sellers. As for the traditional dealers, After dealing with them for the last 25 years, I can’t stand them. It’s the last place I go to look for a car. Times have changed. There’s no longer a need for dealers with the internet. They have to have laws passed just justify their existence.
Clear concise advice! Best comment “You’re an adult” love it .
Reminds me of buyers remorse when it comes to housing too. People should be responsible for buying.
Thanks for a great video. I learned a great deal. Golden information in your video.
Finance through Federal Credit Unions it’s usually cheaper. I have financed my last 2 cars like that and it has been great. Now interest are high everything though.
You’re right lucky Lopez, back in 1998 I bought a 1997 F150 XLT from a dealership and I thought I wasn’t getting the best deal so I asked for free oil changes for 36,000 miles and the salesman agreed and basically changed it once and every other time that I came in there then I go come back we’re all we don’t have time right now can you come back and eventually I just gave up I’m free all changes. Had I had it written in the contract I would’ve pointed to the contract every single time.
Options and features are scaled to be insane margin for the manufacturers. As a dealer they are part of the percentage markup between true cost and sale price. Customers do not care about the diffrence between Ford and Ford Dealer and Ford Dealer Finance offer after the finance department figures out the sales/finance profit margins based on credit score and add ons.
You should really do another video on self financing, if dealers have an incentive not to accept customer's ouside financing and use in-house financing due to back end kickbacks from banks. Wheres the balance between dealers trying to move inventory on their floor plan and the customer getting the car they want at a reasonable price?
This is a great video Lucky on both sides of the transaction.
Thank you for educating us.❤😊
Continue the great dialogue. Especially the customer imitations!
From what you say about the hidden dealer fees, consumer stress about the economy, and given that so many people nowadays aren't always in their right minds, it's a wonder we don't hear about shootings at dealerships.
Worst case I had someone trying to get out of a car they bought was a 2021 Hyundai sante Cruz. The customer bought it new brand new that same year . He came to my dealership last month and wanted to trade it in to get out of the deal. He still owed 15k more than the NEW MSRP. Even after paying it for 2 years. He bought it in California during COVID.
Holy cow! That is upside down!
@@jamesgullo8240 that it was. He still owed 43000 for a 2021 Santa cruze
Good dealer, I bought a 2014 Chevy Cruize for my daughter for $10k I ask for a new key and got it, and a week later spotted a power steering leak and they fixed it for free. 1.5 years later car is running good. And I already bought another car from them.
Great presentation! Both sides of the coin! Thank you, again!
DEALERS "HATED" BECAUSE THEY'RE SLICKSTERS, LOOKING TO BAIT N SWITCH,...AND ROBB, A CUSTOMER LOOKING FOR A CAR..EPIC, LIARS...TRAINED LIARS..
Bait N Switch is the worst
Over the years I’ve learned to give myself limits, and to walk away when I can’t meet my limits. Once, years ago, a dealership would not give me my keys back after evaluating my trade! That kind of stuff is insane! Guess what that dealership never saw me again!
Wouldn't give you the keys back? Wtf?
@@Jimster481 It's an old trick. I would threaten to call the police right there if they didn't hand them back.
@@HiPlains1Wow that is crazy; I've never traded in a car before... don't plan to trade one in either so that is why I didn't know.
If only there was a company that sold compelling vehicles directly to consumers that were cheap to own and operate and you knew the actual price without having to talk to a potentially sleazy salesperson.
You accidentally inserted the word "potentially" into your statement. That word is not needed.
If only that same company didn't build cars with half-baked "self-driving" hardware and software that drove them into the back of emergency vehicles with alarming frequency, didn't build vehicles that were totaled by the most minor collision, didn't include unintuitive controls that placed essential functions multiple layers deep in touchscreen menus, and wasn't owned and run by an open supporter of nazism and fascism, I'd consider buying one.
@@Lucas_S229haha nah! Honestly if I ever bought a car from Luck or one his guys, I’d feel pretty good about it. Lots of bad salesmen out there, though.
@@Thisoldhiker I can definitely tell you own such a vehicle and are speaking from your own personal experiences, definitely not experiences installed in you by negatively biased people 😁 keep up the good work my guy!
@@Thisoldhikeron the real though, we’re talking about Tesla lol
Speaking of half-baked. I use the full self driving beta practically every time I go anywhere. And from my experiences, 9/10 times there are no needed inputs from me. On the highway, it’s flawless. Maybe you can imagine how helpful this is. Maybe.
It’s not all sunshine and rainbows, there are some negatives. But to focus only on the negatives or the positives makes anyone look stupid. Better to focus on accurate info.
Facts don’t care about feelings. Then again, feelings will not care about the facts.
Great video, Lucky. The larger point of consumers and dealers having a hand in this fractured relationship is a good one. I think the American attitude of consumption at all costs has come back to bite us is the behind. Dealers know that there is a large segment of the population that simply want whatever shiny, popular hunk of metal is on the lot and will do whatever it takes to get it, thus leading to copious amounts of fine print, misdirection, and in some cases outright lying. And debt. A lot of it. As a consumer - you *always* need to be prepared, regardless of the product or service you are purchasing. Understand what you can *actually* afford and don't be fooled by the four box put in front of you by the fast-talking guy with a nice smile.
On that note, the crazy games that (some) dealers play is ridiculous. I get it, you want to make the most money possible, but at a certain point, I would think it makes more sense to have a pricing structure that is reasonable (yes, I get it, that's a relative term) and stick to it. Sure, a dealer puts money into reconditioning used cars, we get it. But fees for this, that, the other thing, and "use of oxygen by customer on dealership lot" (I kid), is shameful. Treat people like people.
Or don't and eventually the reckoning will come (maybe it's Amazon, maybe something else) that completely upends the old model and puts people out of work.
Lucky, Great video! I am surprised you did not mention getting a pre-purchase inspection. Apparently, so many people do not do that. Just curious, how do you handle those things? What do you tell your customers who want one on a car they would like to purchase?
Another good reason to walk out without buying right away, I suppose . . .
You have the general idea on the added fees, but I have never heard of a dealer listing a fresh unit at their cost and then adding shop and recon fees. The added fees are usually for dealer added accessories.
Hated is too mild....DESPISED!
Because many of them are a total swamps perfect for crocodiles 😩😩😌
lol
SERVICE AFTER THE SALE ✅
I can’t buy a car from any dealer that can’t guarantee me a loaner 🚘 if I need to bring my car in for service.
I always get the extended Warranty.
My last two car purchases were a Charger Hellcat and Jeep SRT.
90,000 miles later, I still have the warranty extension and it has more than paid for itself. I spent $3500 but it has paid for over $10,000 of repairs.
My worst experience is when I had a dealer. Advertise a Brook for a price and when I asked for the outdoor cost. They had slid in approximately 3500 extra dollars in miscellaneous fees. when I ask the sales person or rather refused. To pay the fees and ask the sales person not to contact me further. I spent the next five days ignoring calls from that very dealership.
Lucky the car dealership-consumer marriage counselor.
Good advice. The only small burn I got was the infamous $300 Vin etch charge slipped in post agreed upon out the door price. At that point it wasn’t worth arguing over , but just a blatant steal
Talk about bringing the hammer down on the Consumer in this video! I tell people all the time that no one put a gun to your head to buy a car, and I do Sub-Prime!
I paid cash for my current vehicle. Its a little older but it was low miles for the year, one owner vehicle, only needed some routine maintenance and I'm honestly just so happy I don't have a car payment and didn't spend hours of my time at a stealership dealing with clowns.
I have several salespeople friends who post about some of their experiences with customers and honestly some people are just as much to blame. There is so much knowledge out there that is literally free and could save you thousands, do a little research and please understand simple math. No you cant get a $300 monthly payment with zero down on a 40K vehicle, lol
There are so many things wrong with todays dealership model. One happening in South Florida is the dealers listing a car price as the down payment. So as you are looking online, you are seeing a down payment price and thinking it’s the total price. It’s insane trickery.
Oh yea, so many dealers in FL are doing that. Listing cars at 5-8k and then they are down payment prices. Nevermind that so many dealers in FL have HUGE fees.
Well they went above and beyond to earn the hate.
All I can I think about is that Cosby episode with Sinbad
Not gonna lie, I think that if cars went back to costing 1-6 months salary for a car people wouldn't be as mad.
When you're spending like $1k/month to finance a car, you'll get mad with whoever you can yell at personally.
This is why people think the Tesla direct to consumer transaction deal is great deal while missing everything that Tesla does terrible.
Ohio I worked sales in a small town. A nice dressed man came in wanted to drive a showroom corvette. Boss said check him out first. 4 kids ,has not worked in a year. True story. I lasted about 3 months. Went back to warehousing. Cannot deal with people.
Lucky you're an Oracle! Awesome!
Because they add extended warranties and try to add any and all money to the car.
Again, great video. If you could, what is the buying process of cars/tucks in other countries. Is it better/worse? Keep it up.
Didn’t know my ex had a dealership, she charged me with child support fess
Stupid customers create greedy dealerships. My opinion is anyone willing to pay MSRP (or more) on any vehicle lacks common sense and wisdom. We have been buying new cars & trucks since 1970 and never paid retail for anything. Yes, a few times we didn't get exactly what we wanted or exactly when. Sometimes we negotiated by phone with and purchased from dealers 300-500 miles away. My opinion & I'm sticking to it.
I agree with you, individuals need to be responsible for their own actions.
I've never walked into a financing office without previously fully knowing how much money was coming out of my pocket to complete the transaction. By the time you walk in you should know the sale price, fees, financing rate/terms.
I had a dealer lied on the price on their own website. Argued with the about 4 different person leading up to the "manager". Tried to sell the card for around 5k more. Pulled up their website and showed the listing. They said it was a "clerical error" and will adjust it. They never did.
Here’s where I fault a dealership, I called about an advertisement and was told it’s available. I came in 30 minutes later and they said it was sold. I asked where is the car can I see it? It wasn’t at there dealership.
I remember when buying a car was a hassle for me. Now I just get the buyers order and I give it to my bank and that’s it. Good credit pays off
What do you think of the "no haggle" pricing? Things like buying thru Costco or other fixed price methods. I once bought a Saturn from a Saturn dealer and felt it was a very good experience with a fair price.
I don't set foot on a lot until they email me an invoice for otd price with letterhead
I hate dealers. All of them dishonest
In a perfect world they wouldn't exist.
Preying on people isn't right. It shouldn't be a hassle to buy a car just like every other household item.
There’s a ton of dealers who try to make you fill out a credit application just to test drive a car. Not happening with me.
Also I remember I asked a dealer if I can have a particular used car that they were selling on a lift so I can see what it looks like underneath and they told me I had to fill out an application form. Guess what, the lift was like 30 feet away. It was a used lot
The hassle you go thru and the time it takes is ridiculous. Most salespeople just don’t even have the proper knowledge.
Im a service advisor at a dealer and helped my sister buy a used vw golf 4 years ago. Told her to go for the best service contract she could afford at signing. That paid for an engine replacement a month ago and because in my line of work I see it all the time always go for the best service contract you can afford. It will pay for its self in the end.
Just letting you know never had engine problems below 170k
I'm driving a 2005 Scion xb with 250k miles. I maintain it on a regular basis. That's not to say I don't have to replace worn parts, I do, but it hasn't had any engine problems. I'm also driving on my original clutch.
Thank for sharing all the tips, but I notice atititude of Customers and Dealership varies widely base on their Location and Customer Demographics.
Dealership located in Wealthy Neighborhood seem to focus more on the Purchase Experience and beautiful show room. But They don't want to talk to me when I tried to negotiate price.
Dealership Located in the Hood does a lot of songs and dance when it comes to car sales, and their Service are somewhat spotty. By from my own experience,THE BEST deal found for my Uncle's New Toyota Camry from a Dealer in the Hood after visiting several Dealership, they went out of the way to find all type of Rebates and Finance dealer and the Car was out the door $1500 below MSRP. (I live in a 10% sales Tax city)
Not true at all. 4 dealerships exist. 1. hood ones, exactly like u stated, 2. Rich affluent ones (only porsche, lamborighini count tho) all about customer experience, 3. Democrat near big city/ big suburbs dealerships, do not care for you at all, because who earns 280k a year having a job where they staple 4 files a month will walk in eventually. 4. Rural dealerships, where sales is important because population is low and people are more handy so less stupid people buying a new car because theres broke down
you nail it about the way you mentioned about how you treat each other .But in both side of the isle you have people with attitude .Yes salesperson get the vibe from a bad customers too .MAny customers have already bad vibe because of experiences they had previous but they decide do punch the next salesperson they meet and the guy has nothing to do with the previous dealer ...I love if they go online and stop blaming the dealerships .but the reality si they need each other .
The problem I had with a dealer was the process. The salesperson was great, found a car I liked. But then the 'manager' has to get involved to work out discounts and my trade. Then the finance manager runs me through the warranty, and fees and starts the conversation with, "This is all being recorded" and points to a camera in the corner of his office. After all was said and done I basically gave them my trade for free and paid and extra 2k over the 'managers' price. The icing on the cake was the 'bank' they financed me though hit me with a fee to pay my payments and charged me for a payment book. Never doing it again.