Craftsman Tool Chest Delivered Damaged | Lowe's Customer Service Horrible: Delivery Return Exchange
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- Опубліковано 11 вер 2024
- The quality and craftsmanship of Craftsman's tool cabinet and chest left something to be desired. We received banged up and damaged unit. During installation and assembly some pieces came apart and broke, Adding insult to injure, Lowe's customer service was terrible, not only during the exchange/refund process but even after the initial delivery. There is no sugarcoating it. More on that below but here are the #ᴬᴰlinks to this and other similar models on Amazon:
1. amzn.to/3Whwn0o | CRAFTSMAN S2000 52IN 10-DRAWER CABINET W/TRAY & HOLDER BK (CMST352102BK)
2. amzn.to/3zvzx7R | CRAFTSMAN S2000 52IN 8-DRAWER CHEST W/LIGHT & DIVIDER (CMST35282BK)
3. amzn.to/3zC86JT | Milwaukee 56" Premium 18-Drawer Tool Box Chest and Cabinet Combo with Electronic Keypad Lock
4. amzn.to/3Y4xulH | DEWALT Rolling Tool Chest with 8 Drawers, 52 Inch, 100lb Drawer Capacity, DEWALT Workshop Storage System Compatible (DWST52082)
5. amzn.to/3XSIgv8 | Letaya Metal Garage Storage Cabinets with Lock-72 Tall Tool Organizer Steel Lockers, 5 Adjustable Layers Shelves for Home,Office,Warehouse,Garage,(Black-72“)
Or Click on Amazon link here and search for what you need: amzn.to/3xIOsqg
Watch Part 1 here: • Craftsman S2000 52-in ...
My siblings and I bought the Craftsman S2000 52-Inch Rolling Tool Cabinet and Chest set for our dad for his birthday / father's day. We bought it from Lowe's. The price include free assembly but we opted to assemble ourselves so that we can show you how. From delivery, Lowe's poor customer service, installation, to Craftsman's product quality and defects, there were many issues. We would've preferred to buy the Milwaukee 56" set. It has excellent review on Home Depot and many are satisfied with sturdiness, beauty and workmanship. The entire Craftsman's lineup was on sale at Lowes although we have to pay to be delivered to our house.
Buying and ordering products from Lowes to be delivered at home has been a hit-and-miss. Sometimes it's good, sometimes it's bad. In this case, it wasn't great. We ordered the Series 2000 52-in Rolling Cabinet & Open Steel Chest to be delivered along with our other construction materials but it wasn't on board. We had to call Lowes customer service several times to have the issues resolved. It took the manager 2 days to resolve it and finally it was delivered on the 3rd day, missing our father's day gift deadline to our dad.
Product quality, workmanship and defects: Craftsman pride itself on quality and Made In USA. Unfortunately during the assembly (putting handle and casters together), we found broken rivet on the bottom support panel. In addition one of the bolts would not lock into the thread, which is a huge safety issue. But we were able to mitigate by putting gasket maker which acts as a locktite. The former might be handling issues by warehouse workers, truck driver or Lowe's employees but the later is definitely a poor workmanship issue. The bottom cabinet has dings and scratches, probably handling issue. But the top shelf came in a bad condition with bubbles, dings, damages and bent corners. The bottom we could live with, but the upper unit had to be returned to Lowes for a replacement.
Details & Features:
S2000 52 in 10-Drawer Rolling Tool Cabinet (CMST98273RB) - Store up to 100-lbs of tools and attachments with this stout S2000 52-in 10-Drawer Rolling Tool Cabinet. Protect your drawers’ structural integrity for long-term use with heavy-duty, no-slam drawer slides that lightly shut themselves.
Support 100 lbs. of tools, pieces, and attachments
Over-mold key and internal locking system
18,532 cubic inches of storage
1,500 lb. load rating with 5 in x 2 in casters with toe-locking brakes and reinforced mounting casters
18-20 Ga. steel I-Frame construction and top bumpers
Full-grip, tubular side handle
MADE IN THE USA: Forged in Sedalia, Missouri
Weight: 189 lbs
S2000 52 In. 8-Drawer Open Tool Chest - The wide tool box drawers offer plenty of storage space for your tools and attachments. It offers the convenience of a centered, integrated power strip with USB ports for charging batteries and other electronic devices. The heavy-duty, soft-close drawer slides gently pull themselves shut without slamming .
INTEGRATED CONVENIENCE: Recharge batteries and electronics with a 6-outlet, dual USB input power strip
Weight: 121 lbs
This video is brought to you by young auto mechanic & DIY'er Aiman-Imran Anuar who is currently a Mechanical Engineering student at Harvard. You can watch more of #Product_Reviews_By_Aiman, #Aiman_DIY_Auto_Repair and other videos with wide range of topics and themes on #EyeOnAiman UA-cam Channel & Facebook Page.
NOTE: This video is NOT sponsored. Some product links are affiliate links which means if you buy something we'll receive a small commission. As an Amazon Associate I earn from qualifying purchases.
Recording Date: June 22, 2024
Video URL: • Craftsman Tool Chest D...
Here are the #ᴬᴰlinks to this and other similar models on Amazon:
1. amzn.to/3Whwn0o | CRAFTSMAN S2000 52IN 10-DRAWER CABINET W/TRAY & HOLDER BK (CMST352102BK)
2. amzn.to/3zvzx7R | CRAFTSMAN S2000 52IN 8-DRAWER CHEST W/LIGHT & DIVIDER (CMST35282BK)
3. amzn.to/3zC86JT | Milwaukee 56" Premium 18-Drawer Tool Box Chest and Cabinet Combo with Electronic Keypad Lock
4. amzn.to/3Y4xulH | DEWALT Rolling Tool Chest with 8 Drawers, 52 Inch, 100lb Drawer Capacity, DEWALT Workshop Storage System Compatible (DWST52082)
5. amzn.to/3XSIgv8 | Letaya Metal Garage Storage Cabinets with Lock-72 Tall Tool Organizer Steel Lockers, 5 Adjustable Layers Shelves for Home,Office,Warehouse,Garage,(Black-72“)
Or Click on Amazon link here and search for what you need: amzn.to/3xIOsqg
nice toolbox, glad you returned damage one.
Thanks 👍
You weren't Harvard-educated for nothing, eh, Aiman? Good video. My friend bought one of those tool chests and he put it in the kitchen for utensils and silverware. Looks neat.
Haha..thank you!
Good quality and workmanship toolbox man