Hi Prajna, I have configured everything in pdi but i am not receive any mail from that related changes , In email logs i observed the type is "send-ignored" but why it ignored that mail. please help me sir...
After configuring whatever the steps that has mentioned for inbound type and enabled inbound email properties but still all the emails are in receive-ignored type. Can someone kindly help on this please.
Even after replecating all the steps for outbound mail type is going from send-ready to send-ignored and not receiving in gmail. And for inbound mail, mail sent from gmail is being received at SN PDI but the type is getting received-ignored. Tried a lot to fix still unable to get accurate results. Kindly help
Hi Bruce, If your Test Connection was successfull for both POP and SMTP account and if you have enabled 'email sending' & 'email receiving' in email properties then there should not be any issue in sending/receiving of email from configuration point of view. Mostly if an email is send-ignored/received ignored, it's because of some problem with the notification. Does it happen for all kind of emails or particular emails. You could try below few articles to troubleshoot your issue. support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790932 www.servicenow.com/community/it-service-management-forum/emails-are-getting-set-to-send-ignored/m-p/450094 support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382 Mostly email is received ignore when guest user account is inactive/logged out OR if there is no inbound action to handle it. Also if sender belongs to Email Address Filter then email is ignored OOB it's mailer-daemon@ and postmaster@. Check what is populated in the 'User' field of the received-ignored email, if it starts with 'mailer-daemon@' or 'postmaster@' then that's the reason and it's expected behavior. Finally if I have to test if connection is alright, then other than test connection button there is one more way. Try the below steps to check if your instance is ready to send outbound emails : 1. Go to emails log 2. Click on New button 3. Change the following field value as suggested : Type - 'send-ready' Subject - 'Testing email' Recipients - any of your emails other than the one you have connected with Body - 'Testing sending of email from servicenow' 4. Save the form, in couple of mins, you should receive this email in the recipients email address, and the same should reflect in the Sent folder of your email you have integrated servicenow with. Let me know if this do not works for you. Regards, Kamlesh
Hello @brucewayne3675, Check email properties, in that keep "send all email to this test email" blank . OR Use mail id which is different from the existing one which you are using in email accounts. I was facing the same problem and it got solved.
@@servicenowprajna same problem with mine. Already enabled 'email sending' & 'email receiving' in email properties, also enabled "Enable email sending and receiving" under Your instance actions "Manage email properties".
Very nice. Thanks for your sharing.
Thank You for making this video, its very useful.
It worked like a charm! Very good job!
Very nice workaround and well explained. Thanks
Excellent Video. Very Useful. Thank you very much.
I have searched how to create Email account (pop3) only u have uploaded this video, thanks sir
Thank you for watching. I am glad you find it helpful.
Thanks a lot for the information it solved a big issue. Really appreciate foe your knowledge sharing..
Excellent explanation thank you!
searching since month for this thanks for your kind information
Thank you so much for creating this video. This is really helpful and resolved very important challenge associate with email notification.
Glad it was helpful!
Helpful and doubt clearing
Best Video On this topic, please upload more video.
thanks bro very helpful video.
Thanks for the solution .
Thanks 🙂
Hi Prajna,
I have configured everything in pdi but i am not receive any mail from that related changes , In email logs i observed the type is "send-ignored" but why it ignored that mail.
please help me sir...
how to send some parameter to the mail
After configuring whatever the steps that has mentioned for inbound type and enabled inbound email properties but still all the emails are in receive-ignored type. Can someone kindly help on this please.
Was your connection test successfull for 'POP3' type Email Account in servicenow ?
You need to send email from different email address to the configured email address
Even after replecating all the steps for outbound mail type is going from send-ready to send-ignored and not receiving in gmail. And for inbound mail, mail sent from gmail is being received at SN PDI but the type is getting received-ignored. Tried a lot to fix still unable to get accurate results. Kindly help
Hi Bruce,
If your Test Connection was successfull for both POP and SMTP account and if you have enabled 'email sending' & 'email receiving' in email properties then there should not be any issue in sending/receiving of email from configuration point of view.
Mostly if an email is send-ignored/received ignored, it's because of some problem with the notification. Does it happen for all kind of emails or particular emails. You could try below few articles to troubleshoot your issue.
support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790932
www.servicenow.com/community/it-service-management-forum/emails-are-getting-set-to-send-ignored/m-p/450094
support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382
Mostly email is received ignore when guest user account is inactive/logged out OR if there is no inbound action to handle it. Also if sender belongs to Email Address Filter then email is ignored OOB it's mailer-daemon@ and postmaster@. Check what is populated in the 'User' field of the received-ignored email, if it starts with 'mailer-daemon@' or 'postmaster@' then that's the reason and it's expected behavior.
Finally if I have to test if connection is alright, then other than test connection button there is one more way. Try the below steps to check if your instance is ready to send outbound emails :
1. Go to emails log
2. Click on New button
3. Change the following field value as suggested :
Type - 'send-ready'
Subject - 'Testing email'
Recipients - any of your emails other than the one you have connected with
Body - 'Testing sending of email from servicenow'
4. Save the form, in couple of mins, you should receive this email in the recipients email address, and the same should reflect in the Sent folder of your email you have integrated servicenow with.
Let me know if this do not works for you.
Regards,
Kamlesh
Hello @brucewayne3675,
Check email properties, in that keep "send all email to this test email" blank .
OR
Use mail id which is different from the existing one which you are using in email accounts.
I was facing the same problem and it got solved.
@@servicenowprajna same problem with mine. Already enabled 'email sending' & 'email receiving' in email properties, also enabled "Enable email sending and receiving" under Your instance actions "Manage email properties".