Since making this video, today i got an email from elevated hoover customer care offering me a 20% coupon on the MSRP(which is 20-40% more than the home depot price) of a new product. "Hello Louis, Thank you for contacting Hoover Customer Care. I completely understand your concern and frustration, and I sincerely apologize for the issue you have encountered with our product. It is truly disheartening to learn that one of our valued customers received a unit with a problem, and we deeply regret any inconvenience this has caused. Our warranty process is designed to provide a straightforward and efficient resolution for our customers. Regarding the cut cord and label process, this method is intended to simplify the return process by removing the need for customers to pay for shipping, ensuring a more convenient experience. We greatly appreciate your feedback and assure you that we are continuously striving to improve our products and services. The issue with water entering the unit has been noted and will be shared with our engineering team to help prevent similar occurrences in the future. Furthermore, parts for the Streamline model will soon become available, enabling individual part replacements and reducing the need for full unit replacements. Please note that shipping times are subject to the carrier's schedules, but we are committed to ensuring that products are shipped to our customers as quickly as possible. We are dedicated to being resourceful and customer-focused, and we truly appreciate your patience and understanding as we work toward these improvements. Should you have any additional questions or concerns, please do not hesitate to reach out. Due to the circumstances, I would like to offer you 20% off on a new unit. The discount can only be applied to the retail price of an item, so it can not be added to a discount/sale price. We are also not able to discount a product bundle. To take advantage of this offer, please call Customer Service at 1-800-944-9200 M-F 8 am-4 pm CST. Refer to case number 16826669580 *** To ensure expedited service, please respond directly to this email. Starting a new email may cause delays. Thank you for your understanding and cooperation. Sincerely, Hoover Customer Care"
The work you do is invaluable. Thanks. I hope they eventually lose hundreds of thousands in sales because of this shit show. My shitty regular hover vac is shit too btw, they make garbage products in general and I'm never buying a hover anything again. 👍
@@Kewrocknot sure what that could possibly have to do with a companies obviously malicious policy that any employee would have to follow? Are you so politically brain rotted that you have to try and cause division in everything you come across??
@@mikejones590 I'm sorry that your parents are brother and sister, because that's the only explanation why you could even begin to believe that is antisemitic.
@@leggysoftwell. I disagree about the battery bit lol mine lasts less than a week (vs my partners old model lasting nearly 3). It used to last a lot longer but’s it’s gone down the sh*tter in a few years which is disappointing given it was nearly $200
not only he teaches you how to repair electronics, he's one of THE people that have pushed the govt. to make laws against big corpos that don't allow people to repair things they bought and other scammy(scummy) shit corpos do. You must follow this guy.
I'm 16 years old. A few years back, our family vacuum (a Hoover), started to break down after about 5 years of service (we had an identical model before this which also broke down). I opened the vacuum, and was able to figure out it was an issue with the power switch. I was able to get it working again with a 1$ replacement, and it's still in use today. Thank you Louis for furthering the cause of right-to-repair, and fighting against the corporations that want to rip us off.
Lmao. You can tell how high the anger levels because the New York accent comes out even harder when Louis is pissed. Love you Louis, thank you for everything you do for right to repair man.
Haha it's true. No matter how much a New Yorker tries to tone down their accent, you get them pissed off and it comes out hard. I think this applies to most regional accents to be honest.
Interesting strategy by Hoover: Have the customer destroy his own product during RMA, and then have him wait months without a working vacuum cleaner. Thus Hoover increases the pressure on the customer to simply buy a new one - and many are naive enough to actually buy another Hoover device (which will fail 3 years later).
I have a dyson. I had a problem where the seal around the motor was herniating. And they just replaced it for me with no hassles. And the one I recieved after that had no issues at or after purchase.
The good old corroding contacts trick. It's as old trick as time itself. So many of my products had purposefully bad contacts that would fail after a while it's ridiculous. Some of them even had different metals that would corrode because it is used in the kitchen near water, which turns it into a battery and rust into oblivion.
@@naamadossantossilva4736 Governments profit with each new product sold. Sales taxes, income taxes, even payment processing taxes. They will surely not bother. The entire system works the way it does because all parties with enough power to change it don't want it modified.
I just replaced exercise earbuds (fortunately warranty was simple) because of exactly this. Here's an idea: for something you stick in your sweaty hair, spend the extra quarter penny it would take to plate the contacts in an atom-thick layer of gold.
Louis Rossman getting scammed is the best possible thing that can happen for us consumers. The value that these videos deliver for all the complaints that we send to companies only for them to get sucked into the void, is immeasurable. Because there doesn’t exist a place for people to come together and voice concerns. When we complain quietly by email, there is no incentive for a business to fix our problems. Only to delay and dissuade us from resolution until we quietly accept defeat. Rossman should accept viewer submissions and have polls to vote on particular brands and products to “expose” each week. This could be big!
@@vettebodee Yeah, that way you can make it even easier for your employer to screw you and to charge you for screwing you lmfao. Unions have been a joke since Reagan, the paid actor, made them just another part of capitalism rofl
Hoover stopped doing parts about five years ago. Our shop is a warranty centre , and they just send a whole new vacuum for even a simple issue. To keep stuff out of landfill when it just needs a switch (a common issue), we will take a hit and put in a switch on our own. Oh, and it’s worth mentioning that the run around Louis faces is experienced by us to a certain degree. The warranty portal on TTI’s site is a nightmare to navigate. And what does our shop get for as this? $16. I tell the techs to try to turn the damn thing on, and if the switch isn’t the issue, write down whatever they want because every minute we spend on diagnosis is a loss.
Stop doing warranty for POS companies that don't want you to provide customer service. Even if it's not your fault, people still judge you as the seller for a "defective product".
@ We don’t sell their products. The price the big box stores sell them for is cheaper than we can get them. Even before markup, we’d never be able to sell any. We just fix them/process warranty and let the customers know that their low opinion of Hoover is more than justified.
Perhaps a silly question, but instead of fixing it at your own expense, wouldn't it make more sense to accept the Hoover replacement, and sell the original off as a refurbished unit? That way you keep the original out of the landfill, and rather than taking a small loss, you turn it into a reasonable profit.
@@douglasbarnes4035 Yeah, I already assumed that, but how exactly do they define "scrapped"? No loopholes there? Hypothetically speaking, if it's "destroyed and disposed of", and cutting the cable counts as destroying, couldn't you dispose of it by handing it over to an entity totally separate from your own shop, who would put on a new cord, perform the repairs, and resell them? I know nothing about this line of business, but I wonder how airtight those agreements are. I know in my line of work, some people are very creative exploiting the loopholes in the rules and regulations.
Thanks Louis for calling out shady practices from formerly legendary companies - yet dying - such as Hoover. The pattern is always the same: outsource everything to the lowest bidder in China and cash for a couple of years before customers realize the scam.
Consumer grade products suck. My laptop just died and I'm gonna replace it with a used ToughBook. I'm sick of broken screens and not being able to do component level repair on my laptops. If IBM could make one that's repairable, why can't everyone else? Oh wait, that means fewer new sales.
My 2014 Samsung Notebook 9 is still working perfectly. Battery was replaceable in 7 minutes. I found the only real problem to be finding a battery that is not counterfeit.
@@hypnotised-clover Imagine worrying about people's heritage ( I don't even know if he's fussed about it or not ) or other traits they have no control over, rathern than how they behave in life. You know what, I really hope that @xrochefr is the manager of your bank ;-)
There was a book in the early 70's called "The Plot to Make you Buy" that I still remember, all about design life issues. I don't think they ever imagined the horrible situation we have today.
they did, they even conspired to make it normal, it is called "planned obsolescence" and has been in the works since the end of ww2 at least, probably originally cooked up before even then
I love this man, he points out the flaw and greed in products, fixes them and then passes the company the ball. The company in reply tries to silence him because he is making the product do what it is designed to do and they just want money.
It seems like we need a law that Trademarks such as Hoover must be updated to clearly indicate new ownership when the company is purchased in order to remain valid.
This is a huge problem in general. So many brands are actual trash because they sold out to some crappy company ages ago but they still trade under the same name.
Once bought a Hoover washing machine in Finland. Similar toying around, take a picture, take a video, take this and that. Luckily I stood my ground and got a warranty replacement after a long battle. Sold the washing machine immediately to some poor soul and sweared to never buy anything from Hoover again. Best decision ever.
Bissell replaced mine with very little hassle, when I pointed out the model they sent was a downgrade they sent an upgrade and told me to donate the other one to someone! My 3 year old machine was no longer made so I ended up with two new ones and the pet model cost $150 more than the original and I donated the other to the church. All because they didn't make replacement brushes and parts... But they owned it and I'll always buy Bissell
Yeah, I've got a cheap pet stain cleaning one that I picked up off a discount site (woot, before amazon) over a decade ago. I've had to repair a couple things on it over the years, but there's a whole aftermarket of replacement parts, a bunch of them are compatible across multiple units, and the whole thing is reasonably serviceable. I mean, it's not _fun_ to open up and put back together, but it can be done with boring tools.
That's great to know. At least according to Wikipedia it's still privately owned by the Bissell family rather than being publicly traded or owned by some private equity firm. I bought one of those big commercial grade carpet cleaners probably 15 years ago and still use it without issues. Will be sure to buy from them rather than Hoover in the future as well.
@@yayinternets I'm also a fan of Stark's. It's a bit weird that brick & mortar vacuum stores still exist, but since they're on the hook for returns and repairs (and they put themselves on that hook on purpose since they do the repairs in-house), they only sell products they're willing and able to work on. That probably extends to other products; find a small privately-owned company that both sells and services the product, and then get one with an in-house warranty, because they know them inside and out.
Thank you for articulating the anger of all us feel when we're sold garbage products and given the run around. You're the tip of the spear for the right to repair movement, and we appreciate you immensely.
I worked for Razer Europe for a while in the support, and they did the same "cut the cord" shit in the past. (They actually stopped doing it because people complained and because they try to greenwash more). Companies asking you to "prove" it's not working anymore by deliberately destroying an otherwise perfectly fine device should be illegal. The greed is getting out of control if it's not regulated. I am just so glad to live in Germany where companies actually have to provide 2 years of warranty, no matter if they want or not.
It's illegal here too, unless it's written in the warranty contract that you have to do that. Our problem is that it's way more overhead to sue someone than it is to just buy a different unit.
@@darrennew8211 The difference is that in the EU, it doesn't matter what is written in the warranty, because the two years are an EU directive and national legislation. Any provision in a private contract ( for a example a warranty) is null if it contradicts national legislation. We can't write or modify laws via private contract.
The 'support' you received from Hoover is exactly what I had from Razer, all the same repeated nonsense with pictures, serials, cutting cords etc, over and over with different people. I gave them everything they needed on my first contact with them. I bit in like a terrier dog though and stood my ground, I have time to spare, and eventually received a replacement product. (a mouse)
I watched this originally, as the four hour live stream. Better than anything on TV. Only Louis can make a Hoover vacuum repair entertaining (and informative).
This is a fascinating video that opens up the entire scam "Hoover" is running. It's my hope that any self-respecting merchant would see this scam and press Hoover to change its ways. God. Just a fantastic video!!!
And that is all we'll ever do and all we're ever meant to do - scream into the void and feel satisfied thinking we actually made a difference in how this world functions 🤣
I paused and read through the response at 1:20. It's quite the gem when you get to "I do. This ends now." Hoover playing the definition of F around and find out!
This guy is my spirit animal. I will never buy anything from this company after seeing this video. I am so thankful for this review because my old Dyson of over ten years is breaking apart. Not dying, parts are breaking apart.
A lot of manufacture play this game with customer supports. At this point, it is faster for us to have a whitelist of the hand-full of companies that is not scamming you, than listing all of the bad actors out there.
Buy commercial units, or from companies that primarily make B2B equipment. Buy kitchen appliances from a restaurant supply catalog. Buy tools from a company that sells primarily to professionals. Etc.
@@darrennew8211 Companies shit on each other all the time, I office furniture that was broken within a year all the way back in the 00s and it's gotten even worse today. You'd think companies would have more bite but they actually both just act like nothing happened and let their employees suffer often times. I ordered commercial kitchen stainless tables for my kitchen and they came with aluminum tubes for legs. Sent those back, why would I want Stainless Steel on SOME of the table?
@@darrennew8211 Nah. If you even dare to say that commercial products are more reliable, I must remind you that half of what Right to Repair is today is because farmers cannot deal with John Deere anymore. I haven't heard of Caterpillar, but I am willing to bet they are the same greedy shits. "Buy from an OEM/commercial supplier" is bs. Even restaurants can't easily deal with proprietary crap. The world is done for. It is all proprietary polished turds.
@@darrennew8211 B2B is getting bad nowadays. They make their money off support contracts, and certain components seem to start dying over and over. I think some of them have gone so far it's hurting themselves, with repeated DOAs and customer callbacks.
My first job out of collitch was repairing commercial cleaning equipment. This was around 2008. The difference in quality and design between the worst commercial products and the best consumer products was astounding. I'll never buy consumer grade cleaning machines again. Of course, I'll probably never need to buy any cleaning machine again since the commercial stuff I own might outlast my eventual grandchildren.
@@PootWindbreaker guy's doing well enough to where he can repair electrical items but doesn't need a 100% grasp of the english language. I used to be exactly like you, I couldn't understand why some people seemed to have major gaps in basic english understanding, but then I also came across people that were smarter and more successful than me, who also didn't have 100% grasp of the english language. At that point I learned that maybe it's not my job to tell people when they make a spelling mistake or just mis-spell something, because it doesn't mean they're dumber than me.
That tells us how much Louis trusts Louis. He had to repair the power cord and used very large crimps he had for his bike and very large heatsink tubing. He gave it a few safety tugs though.
My parents bought a Kirby in about 1990, I have it now and it's still going strong. Had to replace the fan rotor recently but luckily Kirby still sell spare parts and I got a replacement for less than £20 within a couple of days. I'll admit it is a bit heavy compared to other cleaners but it will also probably still work after the heat-death of the universe.
Can confirm Kirby vacuum cleaners are built to last and built to be serviced. Growing up my family owned a Kirby. Made of real metal not plastic. Family got it serviced regularly and 20 years later parts are still available. Still works. Downsides are they are incredibly expensive and weigh a ton because they are made of metal.
Yup, my parents bought one in the 90's as well. Gets regular service, and still going strong. Had one too that was given to me, but rarely used it, especially after I got a robot vacuum. It is with my mother now, who's getting on in years, and was tired of hauling hers up and down the stairs. I'm sure that after they pass on and the thing gets back to me, it will survive me as well.
Silicone lubricant works a treat too. I keep a "comfortably large" supply of contact cleaner, silicone spray, and WD40 (along with a lifetime's supply of white lithium grease). You'd not be surprised to know our appliances seem to last very well . . . . .-
Oh man, I use battery power tools frequently. Once I found silicone spray lube, I haven't really had a problem with the batteries not wanting to come off! Cleaning the rails, and applying a spray of silicone makes such a difference! Dirt tends not to stick, the damn things come off more easily, and it's all-round a happier experience! I think the only other upgrade that I liked as much was putting copper washers in a fireplace door and wrapping the catch in copper sheet. It went from squealing to whispering! I still need to figure out how to get copper bearings into the other moving parts...
@@samuelmellars7855 Same applies to the extension tubes on vacuum cleaners. What was previously "bonded for life" once again becomes easily detachable 🙂
@@phils4634 "clean it and lube it with the proper lube" has such a wide spectrum of application! From furniture to electric appliances, going through -everyone- _everything_ in between!
GOD BLESS LOUIS ROSSMANN. Man, when you get going you get at it 100000000000000% .... these really are your best moments. The real estate videos, the scammer videos, this is when you shine. You should focus your efforts going full ballistic at companies that do this because nowadays this is extremely common, if not standard. They think and know they can get away with these techniques.
Aka. "planned obsolescence". Not all companies act under that directive, but I would absolutely bet on the fact that quite a lot of them these days do. I mean, how else can you keep sales up if your products simply work too well for too long?
Then they need to shrink the business and raise prices rather than make everything awful. We need legally mandated quality and ease of repair standards.
I am so glad I watched this video. I was going to purchase that exact vacuum this weekend after thanksgiving. Not anymore. Thank you for posting this video.
Buy it, use it once, then get your money back. This issue probably could have been a side note on a broader video. But overall I'm glad you are still making these videos.
This is from a long live stream where he took it apart to figure out what was wrong and ultimately fix it. It was great seeing him get owned by chat (chat correctly said he didn't get all the screws and said the screwdriver was too short despite Louis insisting otherwise, and chat knew the cause of the brush roller error).
You mean try to get your money back. Company's RMA service is increasingly hostile towards allowing customers to use their warranty and I only see that getting worse.
My grandmother bought a Kirby vacuum/rug shampooer combo back in the mid-80s from probably the last door-to-door Kirby salesman in the Buffalo area ever and my brother still has it to this day and of course it still works.
They had door-to-door sales in the 2000's, in fact, they probably still do door-to-door sales. They work forever, as long as you can find vacuum bags, and they can afford the salesmen.
@@hypnotised-clover You should still be able to get new seals for it. You may want to reach out to a local vacuum repair or Aerus. Our local vacuum repair does mostly Kirby, etc, but they work on Electrolux as well. They refurbished my 1981 Silverado model.
I bought a Bissel back in 2018. Paid 34 dollars for it at Walmart. I used to use it every day on my floors. So far I haven't had to replace any parts. All the maintanence needed was to rinse out hoses, dustbin and filter. Granted I no longer run it everyday, it's a well built and dependable unit
I had a similar experience with the stupid lenovo square charger, where you need to throw out the whole charger, which mind you has a replaceable wall side c5 plug that seems very sturdy. BUT the side that gets unplugged constantly and connects to your laptop is soldered on and the charging cable tip itself is paired to the charger using a resistor that tells the charger, which power rating your plug supports. Since higher than 65W cables are not available and even the 65W requires you to take apart the whole damn transformer brick to desolder, I had to throw out the whole damn 135W power brick. Yet you have these companies claiming they're so green and totally net 0! Oh ye, the warranty period is only 6 months, so you effectively need to shill out about a hundred every half a year.
Yeah wish sells a replacement one with 23 diff plugs,square included, but you got to supply the cable to the wall part yourself. So dont thro it out, its about $28- for the brick and wish is ok. I've never lost money with them.
“Net zero” is in two categories: 1) we are taking credit for recycling production waste back into raw materials (something they are always trying to do better to save money) 2) we replaced screws and tabs with glue to save a little money on materials, and by pure coincidence now it’s not repairable without giant expensive machines that only we have. But those machines for repair don’t count against our wasted energy or materials. We made sure of that when we donated to the people who audit our environmental karma claims.
@@EmeraldHill-vo1cs cheap chargers put undue stress on the power electronics of your device. It will work fine for some time but dont b surprised when half a year in your laptop stops charging or releases some magic smoke from the power circuitry integrated into the mainboard.
I had my Midea M7 Pro break after 1 year (faulty navigation). After 2 months I am still messaging back and forth with them. They finally relented and said they would refund me after I sent the robot back, but refuse to give me shipping information
@@LukasJosai I'm old school and see companies condition and rip off the newer generation. They don't want you to use a mop and bucket that does a better job and takes a few minutes. BTW the mop lasts doesn't fail or need new $100 battery....This can be applied to many other scenarios. But if I by an xpensive item and it fails prematurely I just buy a new and return old with new receipt, telling them its defective.
Heh. I have an iLife A8 Vacuum (iLife is a Shenzhen based company) which is going on about 7 years now. It's needed a few new motors just from running for 3 hours daily causing dust to work its way into the motor windings, as well as a new battery from going through 1,300+ charge cycles. But with that said, it has camera navigation, LIDAR navigation, collision bumpers, and it has no app that bricks the product when the servers go down! It uses a simple, dumb IR remote that you set the time and schedule on, then send a command to the Robot. The microcontroller on the robot does all the work, and the device has proven itself to be easy to repair. It was only $200 when I bought it new...
I do not know about the change in company ownership ... now i understand why the last Hoover vacuum i got was so badly supported and i could not get spares ... thank you ... NOT GOING BACK !!!
Don't feel bad Louis, your not the only sucker they've got ! I purchased one of their Hoover One Power cordless stick vacs about two years ago. I loved the vacuum and used it daily for around six months when the power and mode buttons started acting sketchy. Sometimes it wouldn't turn on, sometimes it wouldn't turn off. Eventually it just wouldn't start at all. I took it apart (which it was clearly not meant to be taken apart due to the way it was designed) and found that the motor, not being brushless, had created a lot of carbon dust from the brushes inside of the motor wearing as it runs. This carbon dust easily migrated into the switch board rendering the buttons useless due to the fact that this carbon dust is conductive. I cleaned the thing out good, put it back together and viola, it was working like it was meant to again ! But had it not been me, a person who refuses to pay anyone to do something that I can do myself (this extends to completely refurbishing my washer and dryer, and doing all of my own mechanical work, no matter how in depth !
LOUIS!! wtf you been bro? thanks for your work that should be done by our massive, bloated, bureaucratically bound "consumer protection" govt agencies... who dont do shit.. smFh..
@Machistmo agreed. The Biden people just put some teeth In the right to repair. You can bet what's gonna happen when Musk is appointed "efficiency czar 2 of 2"
another confused person wanting to government to do everything for them, not sure in what world you think anything the fed government has done anything, ever, that makes you think they're capable of doing what you think? Why do you want the government to have ultimate control in so many aspects of business and by connection your every day life.
Consumer protection is gone. Has been since the late 80s. Now it’s just an arm of the corporate overlords that gets used as controlled opposition and to do their bidding. REAL consumer protection ended with Ralph Nader.
as a engineer myself i feel bad for the engineer.. he is most likely not the one making that decision.. if he is not doing it, someone else will do it instead of him, and it will only get him into trouble. edit: or he has to cut corners because there is a deadline lurking.. i clearly remember the last estimate i provided for a new feature was cut in half TWICE and then they confused working days with time until completion and shortened it even further.. guess what i wasnt able to make it in time
Not at midnight! I could wait until tomorrow to buy one plug instead of waste three crimps and two pieces of heat shrink. But then my temper will be back to normal. And what kind of video entertainment would that make, huh? Think about it. The fun of repair is the satisfaction of making it work now :)
And tell that to many office towers that mod their industrial old school looking stand up vaccums in this fashion (stock cord bye bye, on goes the 100 ft 14 AWG or 12 AWG cord)
This is outrageous! Companies like Hoover really don't care about their customers people. Why do we throw money at them? What's the point? So they can get bigger and wealthier? We need more youtubers like Louis!
You’re amazing at finding things that are broken and fixing them. I did have to apologize to my MacBook Pro that you don’t mean what you say about them. I had to put my hands over my MacBook Pro’s ears. Please send no jinxes to break my MacBook… I need it for work. Thank you for the entertainment.
When my friend wanted to trash her MacBook Pro because the screen was broken, I opened it up to remove drives from it and saw that the SSD was Samsung flash memory soldered together. I found that interesting. The body of the laptop seemed high quality, but the inside stuff looked really crappy.
Most companies still don't acknowledge the power of the internet. Every product I buy, i first check reviees, preventing to buy dubious products from dubious sellers, even established brands! Only the wording is a litlle like G Ramsey, but do understand your frustration, great upload!
Also, companies where the founder retires. It's the same thing: the buying company bought the bought company in order to cash in on its reputation by providing inferior products.
Thanks for the screenshot at the end of this video. I very excitedly voted for your nomination for FTC commissioner. We DESPERATELY need fierce representation of right to repair in our government to give us back control over the things we buy once again!
@thegoldenatlas753 not officially. On the wethepeople website that let's citizens vote for who they want nominated. I sure as hell hope it happens officially.
Oh man, when someone's got you so mad your salty Newyorker accent starts to spill out with righteous fury. Sorry your e-mop crapped out on you, hope you can fix this reliably. I have an old Hoover hardfloor vac from 2006, it's still going strong to this day, shame to see the quality tank so hard.
Had one of those Kirbys too. My mother, who's in her late 60's, now has it for the second floor so she doesn't have to haul its twin up and down the stairs. Best vacuum I ever owned! That thing will survive her, and me as well after it gets passed back to me (hopefully not too soon).
I bought one from Goodwill for $5 and all I had to do was replace the power switch. I could get HEPA filters for it but that was pointless because it's blowing air to the filter through a leaky passage, thus the dirty air is blown out into the room prior to ever reaching the filter, that by design.
It’s a common enough warranty thing when they have no intention of repairing units and want to save on return costs. It is a response to people filing warranty claims on working units to get a second “for free”. It’s stupid, but it isn’t automatically a scam, it just takes advantage of the fact that most people have no idea how to connect a cut 120V cable (and probably shouldn’t try, because let’s be honest, we know it won’t work out enough times that people will die). It amazes me that shipping it to a refurb facility isn’t worthwhile for cheap and well known issues like this, but it doesn’t really surprise me.
We’ve had a Dyson vacuum for probably 20 years and somehow they are still in business. Mind blowing you can still make a quality product and not run out of customers.
It's not about running out of customers, it's about running out of growth, capitalism needs ever increasing growth, stagnation is bad, these companies cannot be content with "that's enough" the profits must go up, the revenue must increase, forever and always First you get as many people to buy your products as possible, you make reliable and quality products to get people talking and make yourself a trusted brand Once you have a set brand name, you then start making cheaper products, more people buy Start making products cheaply, saves money, revenue increases, customer be damned, they pay the same price for a cheaper product, that's profit Finally you start making products designed to fail, make them buy over and over The revenue must increase, what will they think of next? Maybe they'll make brushes that have to be replaced every now and then, but the vacuum won't start until you get a new brush, you can only buy this proprietary brush from only them, and you're fucked once they stop supporting that vacuum, they won't let you use it even if you're willing to pay, time for a new vacuum, cough up $150
@@Senor_potato A company can still exist without growing, they can have a stable supply and demand, constant growth is not needed to exist, but it all depends on the CEO, if CEO wants an always non stop growing company, then that is different.
whats even worse is that at 7:49 i dont see any sort of waterproofing there be it a rubber gasket or something. nope just bare exposed plastic with no sealing capabilities. great job hoover
"We want you to cut the cord." The fuck? The *only* circumstance where they'd want you to do that is to prevent you from fixing it yourself when they refuse to send you a replacement so you'd go and buy a new one instead of figuring out what's wrong and fixing it.
No, it's pretty standard. When they don't want to pay for return shipping, they ask for proof of destruction. Something similar also happens with unsold mass market books: in order to get a refund for their unsold stock, the shop is supposed to tear off the front cover so they can no longer be sold, then send only the covers back to the publisher. Shipping the entire book back would cost more than the potential profit of reselling it through another bookstore, so publishers just eat the cost.
@@EvenTheDogAgreesthat doesn't make it any less egregious. The amount of needless waste and destruction of resources for what? The idea of losing profit someone else might make? Absolute insanity.
@@Lolwutfordawin Never said that. Just because I state how things are doesn't mean I necessarily agree with the state of the world. As a book lover, it pains me to see perfectly good books getting ruined. And I sure as hell don't agree with our disposable society, where everything is a minor defect away from ending up as yet more pollution in some landfill.
Good man! These videos should infuriate me, but I find joy and comfort from knowing someone else understands the greed and evil us peasant consumers are bombarded with.
I'm British so I don't think we get it quite as bad as in the US for some products. However, I still really hate that nowadays I have to spend far more time researching products that I buy because of shit like this. In the old pre-internet days, sure things still had flaws and researching was more difficult but even so I still have products I bought back then (like a Sony portable TV I bought when I was 21 and I'm now 58 and it still runs fine). It's really soul destroying to have to spend time avoiding minefields like this just to buy a fucking vacuum cleaner. Something that SHOULD by default have a fairly reasonable amount of durability.
The consequences of capitalism and libertarianism overwrought. You can't buy anything, even food nowadays, without doing thorough research. It's absolute hell.
@Premier-Media-Group well yes, Poundland. You'll get what you pay for buying from there. For a brand name like Hoover, your average layman who didn't know about their takeover might expect more.
And then sites like amazon are clogged up with fake reviews, so even trying to do research to avoid bad products takes five times longer than it should. The long slow decline of late capitalism is a shitty time to live in.
GE appliances are the same now. I have a GE dishwasher that died within a year of getting it. It now works occasionally but only because a repairman came out and basically fried the board on the dishwasher to force it to work. They have dozens of extra sensors now, which I replaced myself, but it turns out they will not run without a repair man reprogramming the board and they LIE TO YOU WHEN YOU ASK IF THAT IS WHATS HAPPENING. Every month after I purchased the dishwasher I got mail over and over again telling me to buy and extended warranty right from GE for almost what I paid for the dishwasher, and that is when I knew it was guaranteed to break. They really expect me to have a annual dishwasher repair subscription of $200-$250 just for the privilege of owning a GE product. I don't think I will ever be buying a new appliance from an "American" brand ever again. I hope they all go away forever, I hope GE and every other American manufacturing giant continues their fall into obscurity and worthlessness because that is what the country full of people who would even design products so evil deserves. We are as rotten and inefficient as the Soviet Union was and we will collapse under our own weight just the same if people don't realize how bad this shit is. If you can't manage the economics of manufacturing a functioning vacuum or dishwasher you can't manufacture working military equipment or bullets either.
*GE Appliances has not been an "American brand" since Haier of China bought them in 2016. GE Aerospace is a wholly separate company making combat aircraft, ground vehicle and shipboard propulsion systems.*
@blackrifle6736 it doesn't matter, if an American car company buys a swedish automaker they are still buying a swedish brand and using the swedish identity. The same goes for GE appliances, even if a Chinese conglomerate owns them, the GE name was not transitioned to a Chinese audience nor was it changed to convey Chinese ownership and the companies corporate teams and customer service teams are still all US based. It might be owned by China but at the end of the day Americans are still working there making these decisions for the company and American investors "sold" it to the Chinese likely in order to infuse the company with money more than anything. Appliances are heavily regulated in the US and many of them have to be at the very least put together here to avoid tariffs. Shoveling the blame to China doesn't change a single thing here. If all i need is a Chinese business partner to start scamming people in order for people to lay back and not give a shit then that sounds like something American businesses will happily exploit.
My 7 year old GE refrigerator (came with the house I bought) failed, refrigerator not cooling, freezer was. It has this nice touch screen display on the door which did not tells us there was a failure, even though it has enough sensors to know it's not working and a pretty good guess on why. Repairman replaced the $45 fan, an 80mm computer type fan, I have no idea why it should fail after 7 years, many of the $5 fans in my computers last much longer. But the real problem is it doesn't tell the user it has failed. Repairman tells me to find that out you have to buy the $2000 device that plugs in the connector up top, and pay the $200 a year subscription fee (all monetary values listed are very rough from what I remember). All they needed was to include more software, with zero manufacturing cost, to fix this problem, and they would not do it.
A few years ago, my hoover wet-dry vac stopped working. It was out of warranty, so I tried to repair it. As soon as I started to remove the brush head, it started to literally crumble. The plastic shattered and some plastic parts turned to part power, part strands. All the areas that were exposed to their "cleaning liquid" crumbled. Planned obsolesce. I thought I was rough with the vacuum. Your video confirms that it was not me, it was them. Greed is behind all this.
From a legal standpoint... if you cut the cord, you have destroyed the item beyond "normal wear and tear", which VOIDS any warranty. Don't cut the fucking cord!
You realize there's a difference between you randomly cutting your own accord versus the manufacturer telling you to do that as part of the warranty process 😅
Don't be ridiculous. If the manufacturer tells you to cut the cord, the manufacturer cannot void the warranty for that reason. Even USA courts would ensure that.
Then by that logic, they don't have a warranty and can be sued for false advertising. Courts don't recognized contracts, which a warranty is, that's intentionally designed not to do what they make it seem like it does. Contracts outright cannot be self-contradictory.
Since making this video, today i got an email from elevated hoover customer care offering me a 20% coupon on the MSRP(which is 20-40% more than the home depot price) of a new product.
"Hello Louis,
Thank you for contacting Hoover Customer Care.
I completely understand your concern and frustration, and I sincerely apologize for the issue you have encountered with our product. It is truly disheartening to learn that one of our valued customers received a unit with a problem, and we deeply regret any inconvenience this has caused.
Our warranty process is designed to provide a straightforward and efficient resolution for our customers. Regarding the cut cord and label process, this method is intended to simplify the return process by removing the need for customers to pay for shipping, ensuring a more convenient experience.
We greatly appreciate your feedback and assure you that we are continuously striving to improve our products and services. The issue with water entering the unit has been noted and will be shared with our engineering team to help prevent similar occurrences in the future. Furthermore, parts for the Streamline model will soon become available, enabling individual part replacements and reducing the need for full unit replacements.
Please note that shipping times are subject to the carrier's schedules, but we are committed to ensuring that products are shipped to our customers as quickly as possible.
We are dedicated to being resourceful and customer-focused, and we truly appreciate your patience and understanding as we work toward these improvements.
Should you have any additional questions or concerns, please do not hesitate to reach out.
Due to the circumstances, I would like to offer you 20% off on a new unit. The discount can only be applied to the retail price of an item, so it can not be added to a discount/sale price. We are also not able to discount a product bundle. To take advantage of this offer, please call Customer Service at 1-800-944-9200 M-F 8 am-4 pm CST. Refer to case number 16826669580
*** To ensure expedited service, please respond directly to this email. Starting a new email may cause delays. Thank you for your understanding and cooperation.
Sincerely,
Hoover Customer Care"
LOL
what the heck, they need to do market research if this was incompetence, if not i agree with crazy_borg it is greed and malice
of course they did
Even if the coupon was to buy it at $20 that's $20 too much
The work you do is invaluable. Thanks. I hope they eventually lose hundreds of thousands in sales because of this shit show. My shitty regular hover vac is shit too btw, they make garbage products in general and I'm never buying a hover anything again. 👍
They are not idiots.
This is not incompetence, this is pure malice and greed.
Malice and greed are for idiots hence they are still idiots
You right. Tho often they are also idiots!
@@Kewrock DEI is very rarely connected with malice and greed - that usually comes from the Exec suite full of boomer white dudes ;)
@@Kewrocknot sure what that could possibly have to do with a companies obviously malicious policy that any employee would have to follow?
Are you so politically brain rotted that you have to try and cause division in everything you come across??
@@Kewrock Stop with this DEI crap. Blaming everything on that is annoying and stupid.
I hope they double down and send Louis a cease and desist. Even more publicity
He should reply letting them know that the compliance takes up to 3 months if they follow these 300 steps. 😂
The Streisand effect is a wonderful bit of karma. 👍
@@rodgerneeb301 Oi Vey! Cool it with the anti Semitic remarks there pal.
@@mikejones590
I'm sorry that your parents are brother and sister, because that's the only explanation why you could even begin to believe that is antisemitic.
Nothing antisemetic about karma. Get an education and stop listening to the lamestream media.
4:20 watch them email you immediately after this video saying you voided your warranty by "repairing the product with unauthorized parts"
Assuming they don't send a fake dmca, take the revenue, or get the video taken down altogether
The pinned comment is an email from them about a 20$ discount as compensation.
It's even funnier when you consider a $20 electric tooth brush is going to be protected against water while charged 100x better.
Water resistant AND inductive charging and the battery still works after 4 years.
@@leggysoftwell. I disagree about the battery bit lol mine lasts less than a week (vs my partners old model lasting nearly 3). It used to last a lot longer but’s it’s gone down the sh*tter in a few years which is disappointing given it was nearly $200
@@cwill2127went are you running your toothbrush for 2 or 3 weeks?
@@leggysoft inductive charging
@@cwill2127They're not saying a single charge lasts 4 years. They're saying the battery continues to function (discharge and recharge) for 4 years.
If you buy a Hoover, make sure its a 50 year old working one.
I'm using Grandma's Electrolux canister.
Even if it didn't works a 50 yr old one could be repaired easily.
Hoover makes motors. Not vacuum cleaners.
Just don't get a Max Extract Pressure Pro Model 60. Its dust filters are ridiculously expensive.
Also only buy TVs pre-2012.
I have no idea who you are, what your channel is about, or why it was recommended. But I subscribed based on this single video.
He teaches viewers how to make adult toys 🧸
You made the right decision, friend.
Louis is the MAN. He teaches how to repair electronics
not only he teaches you how to repair electronics, he's one of THE people that have pushed the govt. to make laws against big corpos that don't allow people to repair things they bought and other scammy(scummy) shit corpos do. You must follow this guy.
Get ready for a ride.
I'm 16 years old.
A few years back, our family vacuum (a Hoover), started to break down after about 5 years of service (we had an identical model before this which also broke down).
I opened the vacuum, and was able to figure out it was an issue with the power switch. I was able to get it working again with a 1$ replacement, and it's still in use today.
Thank you Louis for furthering the cause of right-to-repair, and fighting against the corporations that want to rip us off.
Start your own channel - sounds like you've got a aptitude for mechanics and fixing stuff.
Damn bro you're smart huhh, keep learning tho
Congrats. Sadly, I don't remember my first repair.
@@hobgoblin4614sounds like basic repair
@@hobgoblin4614sounds like basic repair.
Lmao. You can tell how high the anger levels because the New York accent comes out even harder when Louis is pissed.
Love you Louis, thank you for everything you do for right to repair man.
I was going to type this until I saw I was beat
Martin Scorsese needs to cast Louis as a New York mob boss in his next film.
Was gonna say that this video was a prime example of a person "speaking New York"
And he gets even swearier than usual. Sweariness is a strong sign of trustworthiness in my experience.
Haha it's true. No matter how much a New Yorker tries to tone down their accent, you get them pissed off and it comes out hard.
I think this applies to most regional accents to be honest.
Oh man you save my butt. This was on the Christmas list....NOT ANYMORE!!!! Thank you!
I've got a floor cleaner that's basically the same thing, but from Tineco. Only 1 year in so far, but no problems yet.
Interesting strategy by Hoover: Have the customer destroy his own product during RMA, and then have him wait months without a working vacuum cleaner. Thus Hoover increases the pressure on the customer to simply buy a new one - and many are naive enough to actually buy another Hoover device (which will fail 3 years later).
3 weeks later in the case of this self corroding wet vac.
Dyson is no better. Just a lot more expensive. At least LG comes with several batteries that are hot swappable.
3 months*
@meherenowmaybe Dyson is definitely better
I have a dyson. I had a problem where the seal around the motor was herniating. And they just replaced it for me with no hassles. And the one I recieved after that had no issues at or after purchase.
The good old corroding contacts trick. It's as old trick as time itself. So many of my products had purposefully bad contacts that would fail after a while it's ridiculous.
Some of them even had different metals that would corrode because it is used in the kitchen near water, which turns it into a battery and rust into oblivion.
It should be punishable.
@@naamadossantossilva4736 instead the engineers were rewarded
@@naamadossantossilva4736 Every member of management is assigned 87,660 hours of community service.
@@naamadossantossilva4736 Governments profit with each new product sold. Sales taxes, income taxes, even payment processing taxes. They will surely not bother. The entire system works the way it does because all parties with enough power to change it don't want it modified.
I just replaced exercise earbuds (fortunately warranty was simple) because of exactly this. Here's an idea: for something you stick in your sweaty hair, spend the extra quarter penny it would take to plate the contacts in an atom-thick layer of gold.
Louis Rossman getting scammed is the best possible thing that can happen for us consumers. The value that these videos deliver for all the complaints that we send to companies only for them to get sucked into the void, is immeasurable. Because there doesn’t exist a place for people to come together and voice concerns. When we complain quietly by email, there is no incentive for a business to fix our problems. Only to delay and dissuade us from resolution until we quietly accept defeat. Rossman should accept viewer submissions and have polls to vote on particular brands and products to “expose” each week. This could be big!
So these companies lose a few million in sales - there are still billions of idiots to sell to ...
Almost like, we need a union...
@@vettebodee Yeah, that way you can make it even easier for your employer to screw you and to charge you for screwing you lmfao. Unions have been a joke since Reagan, the paid actor, made them just another part of capitalism rofl
Hoover stopped doing parts about five years ago. Our shop is a warranty centre , and they just send a whole new vacuum for even a simple issue. To keep stuff out of landfill when it just needs a switch (a common issue), we will take a hit and put in a switch on our own.
Oh, and it’s worth mentioning that the run around Louis faces is experienced by us to a certain degree. The warranty portal on TTI’s site is a nightmare to navigate. And what does our shop get for as this? $16. I tell the techs to try to turn the damn thing on, and if the switch isn’t the issue, write down whatever they want because every minute we spend on diagnosis is a loss.
Stop doing warranty for POS companies that don't want you to provide customer service. Even if it's not your fault, people still judge you as the seller for a "defective product".
@ We don’t sell their products. The price the big box stores sell them for is cheaper than we can get them. Even before markup, we’d never be able to sell any. We just fix them/process warranty and let the customers know that their low opinion of Hoover is more than justified.
Perhaps a silly question, but instead of fixing it at your own expense, wouldn't it make more sense to accept the Hoover replacement, and sell the original off as a refurbished unit? That way you keep the original out of the landfill, and rather than taking a small loss, you turn it into a reasonable profit.
@ That would be violating our contract agreement with Hoover. They want the old machines scrapped.
@@douglasbarnes4035 Yeah, I already assumed that, but how exactly do they define "scrapped"? No loopholes there? Hypothetically speaking, if it's "destroyed and disposed of", and cutting the cable counts as destroying, couldn't you dispose of it by handing it over to an entity totally separate from your own shop, who would put on a new cord, perform the repairs, and resell them?
I know nothing about this line of business, but I wonder how airtight those agreements are. I know in my line of work, some people are very creative exploiting the loopholes in the rules and regulations.
I will never get tired to watching you tearing these companies a new hole.
This won't even negatively affect their bottom line 🤣
Your anger is *not* misplaced. Thanks for spending so much time in this
Thanks Louis for calling out shady practices from formerly legendary companies - yet dying - such as Hoover. The pattern is always the same: outsource everything to the lowest bidder in China and cash for a couple of years before customers realize the scam.
Consumer grade products suck. My laptop just died and I'm gonna replace it with a used ToughBook. I'm sick of broken screens and not being able to do component level repair on my laptops. If IBM could make one that's repairable, why can't everyone else? Oh wait, that means fewer new sales.
My 2014 Samsung Notebook 9 is still working perfectly. Battery was replaceable in 7 minutes. I found the only real problem to be finding a battery that is not counterfeit.
You just gave this jewish guy 25 of your euros... are you a bank manager or something? Nobody would spend their own money like that.
@@hypnotised-cloverimagine being as miserable as you 😂😂
@@hypnotised-clover Imagine worrying about people's heritage ( I don't even know if he's fussed about it or not ) or other traits they have no control over, rathern than how they behave in life. You know what, I really hope that @xrochefr is the manager of your bank ;-)
There was a book in the early 70's called "The Plot to Make you Buy" that I still remember, all about design life issues. I don't think they ever imagined the horrible situation we have today.
they did, they even conspired to make it normal, it is called "planned obsolescence" and has been in the works since the end of ww2 at least, probably originally cooked up before even then
I love this man, he points out the flaw and greed in products, fixes them and then passes the company the ball.
The company in reply tries to silence him because he is making the product do what it is designed to do and they just want money.
It seems like we need a law that Trademarks such as Hoover must be updated to clearly indicate new ownership when the company is purchased in order to remain valid.
This is a huge problem in general. So many brands are actual trash because they sold out to some crappy company ages ago but they still trade under the same name.
Once bought a Hoover washing machine in Finland. Similar toying around, take a picture, take a video, take this and that. Luckily I stood my ground and got a warranty replacement after a long battle. Sold the washing machine immediately to some poor soul and sweared to never buy anything from Hoover again. Best decision ever.
You selling the bad product makes you an a-hole.
That buyer was going to buy it regardless of it was from him or corporate, at least they got a discount making it closer to its real worth.
@@Voyajer. What capitalism! Such asshole!
@@Voyajer. you passed the euro bro
Louis...your honesty and passion for justice is heartwarming in 2024. Thank you.
I love when people stick up for themselves and fight back against these companies. If only we had more people like this…
All you can do is be one yourself. Fuck off with wistful thinking.
Whistles and planes, mate…
Bissell replaced mine with very little hassle, when I pointed out the model they sent was a downgrade they sent an upgrade and told me to donate the other one to someone! My 3 year old machine was no longer made so I ended up with two new ones and the pet model cost $150 more than the original and I donated the other to the church. All because they didn't make replacement brushes and parts... But they owned it and I'll always buy Bissell
Yeah, I've got a cheap pet stain cleaning one that I picked up off a discount site (woot, before amazon) over a decade ago. I've had to repair a couple things on it over the years, but there's a whole aftermarket of replacement parts, a bunch of them are compatible across multiple units, and the whole thing is reasonably serviceable. I mean, it's not _fun_ to open up and put back together, but it can be done with boring tools.
That's great to know. At least according to Wikipedia it's still privately owned by the Bissell family rather than being publicly traded or owned by some private equity firm.
I bought one of those big commercial grade carpet cleaners probably 15 years ago and still use it without issues. Will be sure to buy from them rather than Hoover in the future as well.
@@yayinternets I'm also a fan of Stark's. It's a bit weird that brick & mortar vacuum stores still exist, but since they're on the hook for returns and repairs (and they put themselves on that hook on purpose since they do the repairs in-house), they only sell products they're willing and able to work on.
That probably extends to other products; find a small privately-owned company that both sells and services the product, and then get one with an in-house warranty, because they know them inside and out.
I can vouch for Bissell, they strangely uphold their products to a bizarre degree
Bissell is a great company. I work in aftersales for a retailer, and never had a problem with them
Thank you for articulating the anger of all us feel when we're sold garbage products and given the run around. You're the tip of the spear for the right to repair movement, and we appreciate you immensely.
I worked for Razer Europe for a while in the support, and they did the same "cut the cord" shit in the past. (They actually stopped doing it because people complained and because they try to greenwash more).
Companies asking you to "prove" it's not working anymore by deliberately destroying an otherwise perfectly fine device should be illegal. The greed is getting out of control if it's not regulated.
I am just so glad to live in Germany where companies actually have to provide 2 years of warranty, no matter if they want or not.
It's illegal here too, unless it's written in the warranty contract that you have to do that. Our problem is that it's way more overhead to sue someone than it is to just buy a different unit.
What happened to RMA? The end user doesn't have to prove shit if you just send the broken thing back to the manufacturer.
@@blargcoster They don't want to pay for you to ship the vacuum back to them. That's why they want pictures of you destroying it.
@@darrennew8211 The difference is that in the EU, it doesn't matter what is written in the warranty, because the two years are an EU directive and national legislation. Any provision in a private contract ( for a example a warranty) is null if it contradicts national legislation. We can't write or modify laws via private contract.
@@jake_ I was speaking of the "cut the cord off" part, not the duration of warranty.
The 'support' you received from Hoover is exactly what I had from Razer, all the same repeated nonsense with pictures, serials, cutting cords etc, over and over with different people. I gave them everything they needed on my first contact with them. I bit in like a terrier dog though and stood my ground, I have time to spare, and eventually received a replacement product. (a mouse)
Now THIS is proper journalism right here. 2 thumbs up.
I watched this originally, as the four hour live stream. Better than anything on TV. Only Louis can make a Hoover vacuum repair entertaining (and informative).
Glad to see you again. I've been missing this raw, unmasked contempt for the majority of the corporate world.
This is a fascinating video that opens up the entire scam "Hoover" is running. It's my hope that any self-respecting merchant would see this scam and press Hoover to change its ways.
God. Just a fantastic video!!!
Might I add I am totally confused as to why any company interested in repairing your product would have you CUT OFF THE CORD!!
The modern eras of tech are 2000s: Innovation, 2010s: Stagnation, 2020s: Enshittification. Can't wait to see what happens next.
Damnation 2030's
pre-emptive strikes?
Well, it's already happening. Subscription-based.
Everything in my nation gradually started to get ''enshittified'' from the 1970's onwards. The process accelerated noticeably after 2005.
you'll own nothing and be very unhappy lol
I love how you express the rage we all fee inside for these trademark dilution companies
And that is all we'll ever do and all we're ever meant to do - scream into the void and feel satisfied thinking we actually made a difference in how this world functions 🤣
I paused and read through the response at 1:20. It's quite the gem when you get to "I do. This ends now."
Hoover playing the definition of F around and find out!
I’d vote for you to lead the bureau of consumer protection. These companies should dealt with harshly.
Email Trump lol
@@jacobhiller6731bruh, he’ll give the CEO of Electronic Arts that role
This man's vented frustrations give me hope for the future.
This guy is my spirit animal.
I will never buy anything from this company after seeing this video. I am so thankful for this review because my old Dyson of over ten years is breaking apart. Not dying, parts are breaking apart.
The Return of the King
The tutorial isn't out yet
Brush-roll!!!
He never left, simp.
@@dmacrolens fy, it's called "an average fanspin enjoyer"
A lot of manufacture play this game with customer supports. At this point, it is faster for us to have a whitelist of the hand-full of companies that is not scamming you, than listing all of the bad actors out there.
Buy commercial units, or from companies that primarily make B2B equipment. Buy kitchen appliances from a restaurant supply catalog. Buy tools from a company that sells primarily to professionals. Etc.
@@darrennew8211 Companies shit on each other all the time, I office furniture that was broken within a year all the way back in the 00s and it's gotten even worse today. You'd think companies would have more bite but they actually both just act like nothing happened and let their employees suffer often times.
I ordered commercial kitchen stainless tables for my kitchen and they came with aluminum tubes for legs. Sent those back, why would I want Stainless Steel on SOME of the table?
@@darrennew8211 Nah. If you even dare to say that commercial products are more reliable, I must remind you that half of what Right to Repair is today is because farmers cannot deal with John Deere anymore. I haven't heard of Caterpillar, but I am willing to bet they are the same greedy shits. "Buy from an OEM/commercial supplier" is bs. Even restaurants can't easily deal with proprietary crap.
The world is done for. It is all proprietary polished turds.
YES WE NEED THIS!
@@darrennew8211 B2B is getting bad nowadays. They make their money off support contracts, and certain components seem to start dying over and over. I think some of them have gone so far it's hurting themselves, with repeated DOAs and customer callbacks.
My first job out of collitch was repairing commercial cleaning equipment. This was around 2008. The difference in quality and design between the worst commercial products and the best consumer products was astounding. I'll never buy consumer grade cleaning machines again.
Of course, I'll probably never need to buy any cleaning machine again since the commercial stuff I own might outlast my eventual grandchildren.
Must be a hell of a collitch.
@@PootWindbreaker guy's doing well enough to where he can repair electrical items but doesn't need a 100% grasp of the english language. I used to be exactly like you, I couldn't understand why some people seemed to have major gaps in basic english understanding, but then I also came across people that were smarter and more successful than me, who also didn't have 100% grasp of the english language. At that point I learned that maybe it's not my job to tell people when they make a spelling mistake or just mis-spell something, because it doesn't mean they're dumber than me.
I love that there's a fire extinguisher nearby, that tells me how much Louis trusts Hoover.
The designers at Hoover - is that's their first job?
That tells us how much Louis trusts Louis. He had to repair the power cord and used very large crimps he had for his bike and very large heatsink tubing.
He gave it a few safety tugs though.
My parents bought a Kirby in about 1990, I have it now and it's still going strong. Had to replace the fan rotor recently but luckily Kirby still sell spare parts and I got a replacement for less than £20 within a couple of days. I'll admit it is a bit heavy compared to other cleaners but it will also probably still work after the heat-death of the universe.
My dad still has his Kirby from 1966.
There is no probably about it.
Only bad thing about Kirby is that they are super heavy. Otherwise, really good
Can confirm Kirby vacuum cleaners are built to last and built to be serviced. Growing up my family owned a Kirby. Made of real metal not plastic. Family got it serviced regularly and 20 years later parts are still available. Still works. Downsides are they are incredibly expensive and weigh a ton because they are made of metal.
Yup, my parents bought one in the 90's as well. Gets regular service, and still going strong. Had one too that was given to me, but rarely used it, especially after I got a robot vacuum. It is with my mother now, who's getting on in years, and was tired of hauling hers up and down the stairs. I'm sure that after they pass on and the thing gets back to me, it will survive me as well.
Silicone lubricant works a treat too. I keep a "comfortably large" supply of contact cleaner, silicone spray, and WD40 (along with a lifetime's supply of white lithium grease). You'd not be surprised to know our appliances seem to last very well . . . . .-
Oh man, I use battery power tools frequently. Once I found silicone spray lube, I haven't really had a problem with the batteries not wanting to come off!
Cleaning the rails, and applying a spray of silicone makes such a difference! Dirt tends not to stick, the damn things come off more easily, and it's all-round a happier experience!
I think the only other upgrade that I liked as much was putting copper washers in a fireplace door and wrapping the catch in copper sheet. It went from squealing to whispering! I still need to figure out how to get copper bearings into the other moving parts...
@@samuelmellars7855 Same applies to the extension tubes on vacuum cleaners. What was previously "bonded for life" once again becomes easily detachable 🙂
@@phils4634 "clean it and lube it with the proper lube" has such a wide spectrum of application!
From furniture to electric appliances, going through -everyone- _everything_ in between!
Nice to hear from you again Mr. Rossmann hope the cats are doing well.
GOD BLESS LOUIS ROSSMANN. Man, when you get going you get at it 100000000000000% .... these really are your best moments. The real estate videos, the scammer videos, this is when you shine. You should focus your efforts going full ballistic at companies that do this because nowadays this is extremely common, if not standard. They think and know they can get away with these techniques.
I don’t own any Hoover products, but enjoy watching you so much that I watched the whole video. Thank you for being a real person working on shit.
Technological progress has slowed down. Things take longer to become obsolete. They need new reasons to keep people buying.
Aka. "planned obsolescence". Not all companies act under that directive, but I would absolutely bet on the fact that quite a lot of them these days do. I mean, how else can you keep sales up if your products simply work too well for too long?
all technological progress has turned into how to extract the most money in the shortest amount of time
@@marcogenovesi8570Yup, late-stage unregulated capitalism
Then they need to shrink the business and raise prices rather than make everything awful. We need legally mandated quality and ease of repair standards.
"You have Apple engineers working there?" LOL, that one got me!
The good ones went to Framework, Hoover sucked up the bad ones
That’d be a much better joke if 99% didn’t last almost forever. That’s the problem, your joke doesn’t align with reality but I understand, it’s trendy
I am so glad I watched this video. I was going to purchase that exact vacuum this weekend after thanksgiving. Not anymore. Thank you for posting this video.
Buy it, use it once, then get your money back.
This issue probably could have been a side note on a broader video. But overall I'm glad you are still making these videos.
This is from a long live stream where he took it apart to figure out what was wrong and ultimately fix it. It was great seeing him get owned by chat (chat correctly said he didn't get all the screws and said the screwdriver was too short despite Louis insisting otherwise, and chat knew the cause of the brush roller error).
You mean try to get your money back. Company's RMA service is increasingly hostile towards allowing customers to use their warranty and I only see that getting worse.
My grandmother bought a Kirby vacuum/rug shampooer combo back in the mid-80s from probably the last door-to-door Kirby salesman in the Buffalo area ever and my brother still has it to this day and of course it still works.
They had door-to-door sales in the 2000's, in fact, they probably still do door-to-door sales. They work forever, as long as you can find vacuum bags, and they can afford the salesmen.
Every Kirby I've ever used had not very good suction was incredibly heavy and got dust everywhere but other than that.....
I have an electrolux from around 1972/1973 and it also still works, but the rubber seal on the front has gone hard.
My Hoover-modelled Beaumark (1988ish) is in the basement, still works great, and bags are cheap. Case was cheap, though, which was a pain.
@@hypnotised-clover You should still be able to get new seals for it. You may want to reach out to a local vacuum repair or Aerus. Our local vacuum repair does mostly Kirby, etc, but they work on Electrolux as well. They refurbished my 1981 Silverado model.
I bought a Bissel back in 2018. Paid 34 dollars for it at Walmart. I used to use it every day on my floors. So far I haven't had to replace any parts. All the maintanence needed was to rinse out hoses, dustbin and filter. Granted I no longer run it everyday, it's a well built and dependable unit
I had a similar experience with the stupid lenovo square charger, where you need to throw out the whole charger, which mind you has a replaceable wall side c5 plug that seems very sturdy. BUT the side that gets unplugged constantly and connects to your laptop is soldered on and the charging cable tip itself is paired to the charger using a resistor that tells the charger, which power rating your plug supports.
Since higher than 65W cables are not available and even the 65W requires you to take apart the whole damn transformer brick to desolder, I had to throw out the whole damn 135W power brick. Yet you have these companies claiming they're so green and totally net 0!
Oh ye, the warranty period is only 6 months, so you effectively need to shill out about a hundred every half a year.
Yeah wish sells a replacement one with 23 diff plugs,square included, but you got to supply the cable to the wall part yourself. So dont thro it out, its about $28- for the brick and wish is ok. I've never lost money with them.
“Net zero” is in two categories:
1) we are taking credit for recycling production waste back into raw materials (something they are always trying to do better to save money)
2) we replaced screws and tabs with glue to save a little money on materials, and by pure coincidence now it’s not repairable without giant expensive machines that only we have. But those machines for repair don’t count against our wasted energy or materials. We made sure of that when we donated to the people who audit our environmental karma claims.
@@EmeraldHill-vo1cs cheap chargers put undue stress on the power electronics of your device. It will work fine for some time but dont b surprised when half a year in your laptop stops charging or releases some magic smoke from the power circuitry integrated into the mainboard.
@@unpaidintern6652 Well just trying t help.Of course i would check out the device first; like you must have done.
I try to fix all my power bricks, especially magsafe cords!
You didnt spend enough, should've bought a $1500 robot vac that fails in 6 months.
I had my Midea M7 Pro break after 1 year (faulty navigation). After 2 months I am still messaging back and forth with them. They finally relented and said they would refund me after I sent the robot back, but refuse to give me shipping information
@@LukasJosai I'm old school and see companies condition and rip off the newer generation. They don't want you to use a mop and bucket that does a better job and takes a few minutes. BTW the mop lasts doesn't fail or need new $100 battery....This can be applied to many other scenarios. But if I by an xpensive item and it fails prematurely I just buy a new and return old with new receipt, telling them its defective.
Heh. I have an iLife A8 Vacuum (iLife is a Shenzhen based company) which is going on about 7 years now. It's needed a few new motors just from running for 3 hours daily causing dust to work its way into the motor windings, as well as a new battery from going through 1,300+ charge cycles. But with that said, it has camera navigation, LIDAR navigation, collision bumpers, and it has no app that bricks the product when the servers go down! It uses a simple, dumb IR remote that you set the time and schedule on, then send a command to the Robot. The microcontroller on the robot does all the work, and the device has proven itself to be easy to repair.
It was only $200 when I bought it new...
@@SGCSmith And for $10 you get a deluxe mop and bucket!
😂
No one is funnier and more heroic than Louis Rossman when hes pissed off
The Mr Clean cosplay is the cherry on top
"Do you have Apple engineers working at your company?" Sick burn!!!!!
Thanks for the PSA Louis, you rock!
I do not know about the change in company ownership ... now i understand why the last Hoover vacuum i got was so badly supported and i could not get spares ... thank you ... NOT GOING BACK !!!
Don't feel bad Louis, your not the only sucker they've got !
I purchased one of their Hoover One Power cordless stick vacs about two years ago. I loved the vacuum and used it daily for around six months when the power and mode buttons started acting sketchy. Sometimes it wouldn't turn on, sometimes it wouldn't turn off. Eventually it just wouldn't start at all. I took it apart (which it was clearly not meant to be taken apart due to the way it was designed) and found that the motor, not being brushless, had created a lot of carbon dust from the brushes inside of the motor wearing as it runs. This carbon dust easily migrated into the switch board rendering the buttons useless due to the fact that this carbon dust is conductive. I cleaned the thing out good, put it back together and viola, it was working like it was meant to again !
But had it not been me, a person who refuses to pay anyone to do something that I can do myself (this extends to completely refurbishing my washer and dryer, and doing all of my own mechanical work, no matter how in depth !
LG Cordzero. Came with 2 hot swappable batteries and you don't have to hold a trigger to keep it running. 10 year warranty.
LOUIS!! wtf you been bro? thanks for your work that should be done by our massive, bloated, bureaucratically bound "consumer protection" govt agencies... who dont do shit.. smFh..
just wait and see how bad it is going to get. Anyone that pays can do whatever they want.
@Machistmo agreed. The Biden people just put some teeth In the right to repair. You can bet what's gonna happen when Musk is appointed "efficiency czar 2 of 2"
another confused person wanting to government to do everything for them, not sure in what world you think anything the fed government has done anything, ever, that makes you think they're capable of doing what you think? Why do you want the government to have ultimate control in so many aspects of business and by connection your every day life.
Consumer protection is gone. Has been since the late 80s. Now it’s just an arm of the corporate overlords that gets used as controlled opposition and to do their bidding. REAL consumer protection ended with Ralph Nader.
You think it's bad now, wait until these "bloated" consumer protection agencies won't exist anymore at all in a few months...
That engineer should be ashamed 😂 what an utterly horrible design
Didn’t expect to see a will comment here.
as a engineer myself i feel bad for the engineer.. he is most likely not the one making that decision..
if he is not doing it, someone else will do it instead of him, and it will only get him into trouble.
edit:
or he has to cut corners because there is a deadline lurking..
i clearly remember the last estimate i provided for a new feature was cut in half TWICE and then they confused working days with time until completion and shortened it even further..
guess what i wasnt able to make it in time
Baby wake up, the new season of "Texas man loses his mind over the garbage design of electrical appliances" dropped
He lives in TX but is definitely a NYer in all of the best ways. 😂
@@yayinternets He is now Texas Man
@@yayinternetsFormer virgin New Yorker, now a chad Texan man
@@Brixsterridiculous. Only way he talks shit to power is being a New Yorker. Texans are bootlicker see: last election
Doesn’t sound like any Texan I’ve ever met. Sounds like he comes for Queens or somewhere else in NY.
Do not cut up extension cords to get a new plug. You can buy replacement plugs at any hardware store.
Not at midnight!
I could wait until tomorrow to buy one plug instead of waste three crimps and two pieces of heat shrink. But then my temper will be back to normal. And what kind of video entertainment would that make, huh?
Think about it.
The fun of repair is the satisfaction of making it work now :)
@@rossmanngroup Also, we live in an era where an extension cord costs less than the damn plug...
The whole purpose was because Hoover told him to do it so he can get a new one but they never did it
you think the guy literally sitting in what looks to be an electrical repair workshop doesn't know that?
And tell that to many office towers that mod their industrial old school looking stand up vaccums in this fashion (stock cord bye bye, on goes the 100 ft 14 AWG or 12 AWG cord)
This is outrageous! Companies like Hoover really don't care about their customers people. Why do we throw money at them? What's the point? So they can get bigger and wealthier? We need more youtubers like Louis!
You’re amazing at finding things that are broken and fixing them. I did have to apologize to my MacBook Pro that you don’t mean what you say about them. I had to put my hands over my MacBook Pro’s ears. Please send no jinxes to break my MacBook… I need it for work. Thank you for the entertainment.
When my friend wanted to trash her MacBook Pro because the screen was broken, I opened it up to remove drives from it and saw that the SSD was Samsung flash memory soldered together. I found that interesting. The body of the laptop seemed high quality, but the inside stuff looked really crappy.
9:20 planned obsolescence speedrun 🤣🤣🤣
10:32 the moment Louis decided to demonetize his video 🤣
3:48 I love these un-commercials 😄👏🏽
Oh Louis, your frustration is genuine! Love the video! Obviously there's no Hoover product on my radar.
Louis is crankier than ever - life is good!
"It's not a bug, it's a feature."
Most companies still don't acknowledge the power of the internet. Every product I buy, i first check reviees, preventing to buy dubious products from dubious sellers, even established brands! Only the wording is a litlle like G Ramsey, but do understand your frustration, great upload!
I've been treating companies that change hands as though they're new for many years now. It's an especially useful rubric in consumer electronics, .
Also, companies where the founder retires. It's the same thing: the buying company bought the bought company in order to cash in on its reputation by providing inferior products.
The world will end becasue of greed and stupidity.
Technology without wisdom, is a death sentence.
i see right through companies as well. That's why i watch as much ppl like you with stuff like this. THANK YOU !!
Thanks for the screenshot at the end of this video. I very excitedly voted for your nomination for FTC commissioner. We DESPERATELY need fierce representation of right to repair in our government to give us back control over the things we buy once again!
Wait he was nominated for FTC????
@thegoldenatlas753 not officially. On the wethepeople website that let's citizens vote for who they want nominated. I sure as hell hope it happens officially.
Planned to fail
*forced
*Designed to fail
Been watching off and on for years - this is EASILY the most absolutely unhinged, hilarious video yet. 100!
Oh man, when someone's got you so mad your salty Newyorker accent starts to spill out with righteous fury.
Sorry your e-mop crapped out on you, hope you can fix this reliably.
I have an old Hoover hardfloor vac from 2006, it's still going strong to this day, shame to see the quality tank so hard.
I noticed the accent leakage too haha
If FTC Head Rossmann can make it so that any hoover sucks as well as my 50-year-old Kirby, I'll vote for him in a heartbeat!
Had one of those Kirbys too. My mother, who's in her late 60's, now has it for the second floor so she doesn't have to haul its twin up and down the stairs. Best vacuum I ever owned! That thing will survive her, and me as well after it gets passed back to me (hopefully not too soon).
Well, they used to be at least moderately-decent, once upon a time.
Yep they just Hoover up your money.
Yeah hoover used to be basically the best vaccuum company at one point.
When they were an American made and built brand.
I bought one from Goodwill for $5 and all I had to do was replace the power switch. I could get HEPA filters for it but that was pointless because it's blowing air to the filter through a leaky passage, thus the dirty air is blown out into the room prior to ever reaching the filter, that by design.
Them asking you to cut the cord off SCREAMS scam
It’s a common enough warranty thing when they have no intention of repairing units and want to save on return costs. It is a response to people filing warranty claims on working units to get a second “for free”. It’s stupid, but it isn’t automatically a scam, it just takes advantage of the fact that most people have no idea how to connect a cut 120V cable (and probably shouldn’t try, because let’s be honest, we know it won’t work out enough times that people will die). It amazes me that shipping it to a refurb facility isn’t worthwhile for cheap and well known issues like this, but it doesn’t really surprise me.
The world needs to see this channel
We’ve had a Dyson vacuum for probably 20 years and somehow they are still in business. Mind blowing you can still make a quality product and not run out of customers.
Dysons are expensive af, but then again
A reliable Dyson, well that's a rarity.
I like older Dysons for this reason, I want a DC04 again
It's not about running out of customers, it's about running out of growth, capitalism needs ever increasing growth, stagnation is bad, these companies cannot be content with "that's enough" the profits must go up, the revenue must increase, forever and always
First you get as many people to buy your products as possible, you make reliable and quality products to get people talking and make yourself a trusted brand
Once you have a set brand name, you then start making cheaper products, more people buy
Start making products cheaply, saves money, revenue increases, customer be damned, they pay the same price for a cheaper product, that's profit
Finally you start making products designed to fail, make them buy over and over
The revenue must increase, what will they think of next? Maybe they'll make brushes that have to be replaced every now and then, but the vacuum won't start until you get a new brush, you can only buy this proprietary brush from only them, and you're fucked once they stop supporting that vacuum, they won't let you use it even if you're willing to pay, time for a new vacuum, cough up $150
@@Senor_potato A company can still exist without growing, they can have a stable supply and demand, constant growth is not needed to exist, but it all depends on the CEO, if CEO wants an always non stop growing company, then that is different.
Just the exact amount of laugh-out-loud comedy I needed tonight. Thank you, sir.
whats even worse is that at 7:49 i dont see any sort of waterproofing there be it a rubber gasket or something. nope just bare exposed plastic with no sealing capabilities. great job hoover
Even my cheap chinese noname vacuum has seals... This is crazy
"We want you to cut the cord."
The fuck? The *only* circumstance where they'd want you to do that is to prevent you from fixing it yourself when they refuse to send you a replacement so you'd go and buy a new one instead of figuring out what's wrong and fixing it.
They also think consumers are incapable of buying another plug at the hardware store that can just be screwed on the end
No, it's pretty standard. When they don't want to pay for return shipping, they ask for proof of destruction. Something similar also happens with unsold mass market books: in order to get a refund for their unsold stock, the shop is supposed to tear off the front cover so they can no longer be sold, then send only the covers back to the publisher. Shipping the entire book back would cost more than the potential profit of reselling it through another bookstore, so publishers just eat the cost.
@@EvenTheDogAgreesthat doesn't make it any less egregious. The amount of needless waste and destruction of resources for what? The idea of losing profit someone else might make? Absolute insanity.
@@Lolwutfordawin Never said that. Just because I state how things are doesn't mean I necessarily agree with the state of the world. As a book lover, it pains me to see perfectly good books getting ruined. And I sure as hell don't agree with our disposable society, where everything is a minor defect away from ending up as yet more pollution in some landfill.
@@EvenTheDogAgreesThey shouldn't be able to write off destroyed merchandise on taxes. In incentivizes outrageous amounts of waste?
Good man! These videos should infuriate me, but I find joy and comfort from knowing someone else understands the greed and evil us peasant consumers are bombarded with.
I have a mop - with a bucket. Works without power or batteries. Gets into ALL the corners. Added benefit - very therapeutic.
I'm British so I don't think we get it quite as bad as in the US for some products. However, I still really hate that nowadays I have to spend far more time researching products that I buy because of shit like this.
In the old pre-internet days, sure things still had flaws and researching was more difficult but even so I still have products I bought back then (like a Sony portable TV I bought when I was 21 and I'm now 58 and it still runs fine). It's really soul destroying to have to spend time avoiding minefields like this just to buy a fucking vacuum cleaner.
Something that SHOULD by default have a fairly reasonable amount of durability.
You've not watched Big Clive and all his dangerous treasures picked up at Poundland et al.
The consequences of capitalism and libertarianism overwrought. You can't buy anything, even food nowadays, without doing thorough research. It's absolute hell.
@Premier-Media-Group well yes, Poundland. You'll get what you pay for buying from there. For a brand name like Hoover, your average layman who didn't know about their takeover might expect more.
And then sites like amazon are clogged up with fake reviews, so even trying to do research to avoid bad products takes five times longer than it should. The long slow decline of late capitalism is a shitty time to live in.
@@giglioflex - The problem of food quality is very much the result of government overreach.
GE appliances are the same now. I have a GE dishwasher that died within a year of getting it. It now works occasionally but only because a repairman came out and basically fried the board on the dishwasher to force it to work. They have dozens of extra sensors now, which I replaced myself, but it turns out they will not run without a repair man reprogramming the board and they LIE TO YOU WHEN YOU ASK IF THAT IS WHATS HAPPENING. Every month after I purchased the dishwasher I got mail over and over again telling me to buy and extended warranty right from GE for almost what I paid for the dishwasher, and that is when I knew it was guaranteed to break. They really expect me to have a annual dishwasher repair subscription of $200-$250 just for the privilege of owning a GE product. I don't think I will ever be buying a new appliance from an "American" brand ever again. I hope they all go away forever, I hope GE and every other American manufacturing giant continues their fall into obscurity and worthlessness because that is what the country full of people who would even design products so evil deserves. We are as rotten and inefficient as the Soviet Union was and we will collapse under our own weight just the same if people don't realize how bad this shit is. If you can't manage the economics of manufacturing a functioning vacuum or dishwasher you can't manufacture working military equipment or bullets either.
*GE Appliances has not been an "American brand" since Haier of China bought them in 2016. GE Aerospace is a wholly separate company making combat aircraft, ground vehicle and shipboard propulsion systems.*
@blackrifle6736 it doesn't matter, if an American car company buys a swedish automaker they are still buying a swedish brand and using the swedish identity. The same goes for GE appliances, even if a Chinese conglomerate owns them, the GE name was not transitioned to a Chinese audience nor was it changed to convey Chinese ownership and the companies corporate teams and customer service teams are still all US based. It might be owned by China but at the end of the day Americans are still working there making these decisions for the company and American investors "sold" it to the Chinese likely in order to infuse the company with money more than anything. Appliances are heavily regulated in the US and many of them have to be at the very least put together here to avoid tariffs. Shoveling the blame to China doesn't change a single thing here. If all i need is a Chinese business partner to start scamming people in order for people to lay back and not give a shit then that sounds like something American businesses will happily exploit.
@@arthurcady6302 - I believe that in many cases it is only the brand name being sold, not any product. RCA would be an example.
My 7 year old GE refrigerator (came with the house I bought) failed, refrigerator not cooling, freezer was. It has this nice touch screen display on the door which did not tells us there was a failure, even though it has enough sensors to know it's not working and a pretty good guess on why. Repairman replaced the $45 fan, an 80mm computer type fan, I have no idea why it should fail after 7 years, many of the $5 fans in my computers last much longer. But the real problem is it doesn't tell the user it has failed. Repairman tells me to find that out you have to buy the $2000 device that plugs in the connector up top, and pay the $200 a year subscription fee (all monetary values listed are very rough from what I remember). All they needed was to include more software, with zero manufacturing cost, to fix this problem, and they would not do it.
Ah so GE has embraced the Dell approach. Btw would you like to buy an extended warranty for your Dell PC too?
A few years ago, my hoover wet-dry vac stopped working. It was out of warranty, so I tried to repair it. As soon as I started to remove the brush head, it started to literally crumble. The plastic shattered and some plastic parts turned to part power, part strands. All the areas that were exposed to their "cleaning liquid" crumbled. Planned obsolesce. I thought I was rough with the vacuum. Your video confirms that it was not me, it was them. Greed is behind all this.
eBay and PDF manuals and parts breakdowns are your friend in situations like these.
You've got my vote commissioner
I love that this could have been a 4 minute video but Louis jumping around on Hoover’s incompetence and greed makes this quite enjoyable 18 minutes.
I wish more companies like this get called out! Good work Rossmann!
Hoover. They produce vacuum cleaners that don't suck.
Wait for it...hoover sucks.
They can su** themselves
Obviously not. Which is a problem for a vacuum cleaner.
Your righteous anger is inspiring brother.
The algorithm was pissed at you, your videos haven't appeared on my feed in a couple weeks now
It just did for me and I'm not even subscribed or a regular viewer. Good algorithm! :)
From a legal standpoint... if you cut the cord, you have destroyed the item beyond "normal wear and tear", which VOIDS any warranty. Don't cut the fucking cord!
You realize there's a difference between you randomly cutting your own accord versus the manufacturer telling you to do that as part of the warranty process 😅
Don't be ridiculous. If the manufacturer tells you to cut the cord, the manufacturer cannot void the warranty for that reason. Even USA courts would ensure that.
Then by that logic, they don't have a warranty and can be sued for false advertising. Courts don't recognized contracts, which a warranty is, that's intentionally designed not to do what they make it seem like it does. Contracts outright cannot be self-contradictory.
The cord cutting occurs after the warranty has been asserted. It's stupid to do it for other reasons