Since making this video, today i got an email from elevated hoover customer care offering me a 20% coupon on the MSRP(which is 20-40% more than the home depot price) of a new product. "Hello Louis, Thank you for contacting Hoover Customer Care. I completely understand your concern and frustration, and I sincerely apologize for the issue you have encountered with our product. It is truly disheartening to learn that one of our valued customers received a unit with a problem, and we deeply regret any inconvenience this has caused. Our warranty process is designed to provide a straightforward and efficient resolution for our customers. Regarding the cut cord and label process, this method is intended to simplify the return process by removing the need for customers to pay for shipping, ensuring a more convenient experience. We greatly appreciate your feedback and assure you that we are continuously striving to improve our products and services. The issue with water entering the unit has been noted and will be shared with our engineering team to help prevent similar occurrences in the future. Furthermore, parts for the Streamline model will soon become available, enabling individual part replacements and reducing the need for full unit replacements. Please note that shipping times are subject to the carrier's schedules, but we are committed to ensuring that products are shipped to our customers as quickly as possible. We are dedicated to being resourceful and customer-focused, and we truly appreciate your patience and understanding as we work toward these improvements. Should you have any additional questions or concerns, please do not hesitate to reach out. Due to the circumstances, I would like to offer you 20% off on a new unit. The discount can only be applied to the retail price of an item, so it can not be added to a discount/sale price. We are also not able to discount a product bundle. To take advantage of this offer, please call Customer Service at 1-800-944-9200 M-F 8 am-4 pm CST. Refer to case number 16826669580 *** To ensure expedited service, please respond directly to this email. Starting a new email may cause delays. Thank you for your understanding and cooperation. Sincerely, Hoover Customer Care"
The work you do is invaluable. Thanks. I hope they eventually lose hundreds of thousands in sales because of this shit show. My shitty regular hover vac is shit too btw, they make garbage products in general and I'm never buying a hover anything again. 👍
@@Kewrocknot sure what that could possibly have to do with a companies obviously malicious policy that any employee would have to follow? Are you so politically brain rotted that you have to try and cause division in everything you come across??
@@mikejones590 I'm sorry that your parents are brother and sister, because that's the only explanation why you could even begin to believe that is antisemitic.
@@leggysoftwell. I disagree about the battery bit lol mine lasts less than a week (vs my partners old model lasting nearly 3). It used to last a lot longer but’s it’s gone down the sh*tter in a few years which is disappointing given it was nearly $200
I'm 16 years old. A few years back, our family vacuum (a Hoover), started to break down after about 5 years of service (we had an identical model before this which also broke down). I opened the vacuum, and was able to figure out it was an issue with the power switch. I was able to get it working again with a 1$ replacement, and it's still in use today. Thank you Louis for furthering the cause of right-to-repair, and fighting against the corporations that want to rip us off.
Louis Rossman getting scammed is the best possible thing that can happen for us consumers. The value that these videos deliver for all the complaints that we send to companies only for them to get sucked into the void, is immeasurable. Because there doesn’t exist a place for people to come together and voice concerns. When we complain quietly by email, there is no incentive for a business to fix our problems. Only to delay and dissuade us from resolution until we quietly accept defeat. Rossman should accept viewer submissions and have polls to vote on particular brands and products to “expose” each week. This could be big!
At this point i'm convinced people tell him to buy these products with issues so he can show it breaking and end up winning lawsuits that help us all AND the enviorment at the same time as it get rids of companies who produce e-waste
@ when the State of New York got involved, it got personal for Rossman. Now he’s a consumer advocate by day and moonlights as a vigilante crime fighter by night.
Lmao. You can tell how high the anger levels because the New York accent comes out even harder when Louis is pissed. Love you Louis, thank you for everything you do for right to repair man.
Haha it's true. No matter how much a New Yorker tries to tone down their accent, you get them pissed off and it comes out hard. I think this applies to most regional accents to be honest.
not only he teaches you how to repair electronics, he's one of THE people that have pushed the govt. to make laws against big corpos that don't allow people to repair things they bought and other scammy(scummy) shit corpos do. You must follow this guy.
Interesting strategy by Hoover: Have the customer destroy his own product during RMA, and then have him wait months without a working vacuum cleaner. Thus Hoover increases the pressure on the customer to simply buy a new one - and many are naive enough to actually buy another Hoover device (which will fail 3 years later).
I have a dyson. I had a problem where the seal around the motor was herniating. And they just replaced it for me with no hassles. And the one I recieved after that had no issues at or after purchase.
I love this man, he points out the flaw and greed in products, fixes them and then passes the company the ball. The company in reply tries to silence him because he is making the product do what it is designed to do and they just want money.
The good old corroding contacts trick. It's as old trick as time itself. So many of my products had purposefully bad contacts that would fail after a while it's ridiculous. Some of them even had different metals that would corrode because it is used in the kitchen near water, which turns it into a battery and rust into oblivion.
@@naamadossantossilva4736 Governments profit with each new product sold. Sales taxes, income taxes, even payment processing taxes. They will surely not bother. The entire system works the way it does because all parties with enough power to change it don't want it modified.
I just replaced exercise earbuds (fortunately warranty was simple) because of exactly this. Here's an idea: for something you stick in your sweaty hair, spend the extra quarter penny it would take to plate the contacts in an atom-thick layer of gold.
Sent this to my aunt who doesn’t mind people talking in Angry New Yorker so she can gossip to everyone who would xlose the video the first time the language gets spicy. She talks to everybody, the whole town is going to know, and I have a cousin making a wedding registry so that's at least one person who is going to break the brand loyalty instilled by my grandma.
Thanks Louis for calling out shady practices from formerly legendary companies - yet dying - such as Hoover. The pattern is always the same: outsource everything to the lowest bidder in China and cash for a couple of years before customers realize the scam.
Consumer grade products suck. My laptop just died and I'm gonna replace it with a used ToughBook. I'm sick of broken screens and not being able to do component level repair on my laptops. If IBM could make one that's repairable, why can't everyone else? Oh wait, that means fewer new sales.
My 2014 Samsung Notebook 9 is still working perfectly. Battery was replaceable in 7 minutes. I found the only real problem to be finding a battery that is not counterfeit.
@@hypnotised-clover Imagine worrying about people's heritage ( I don't even know if he's fussed about it or not ) or other traits they have no control over, rathern than how they behave in life. You know what, I really hope that @xrochefr is the manager of your bank ;-)
Hoover stopped doing parts about five years ago. Our shop is a warranty centre , and they just send a whole new vacuum for even a simple issue. To keep stuff out of landfill when it just needs a switch (a common issue), we will take a hit and put in a switch on our own. Oh, and it’s worth mentioning that the run around Louis faces is experienced by us to a certain degree. The warranty portal on TTI’s site is a nightmare to navigate. And what does our shop get for as this? $16. I tell the techs to try to turn the damn thing on, and if the switch isn’t the issue, write down whatever they want because every minute we spend on diagnosis is a loss.
Stop doing warranty for POS companies that don't want you to provide customer service. Even if it's not your fault, people still judge you as the seller for a "defective product".
@ We don’t sell their products. The price the big box stores sell them for is cheaper than we can get them. Even before markup, we’d never be able to sell any. We just fix them/process warranty and let the customers know that their low opinion of Hoover is more than justified.
Perhaps a silly question, but instead of fixing it at your own expense, wouldn't it make more sense to accept the Hoover replacement, and sell the original off as a refurbished unit? That way you keep the original out of the landfill, and rather than taking a small loss, you turn it into a reasonable profit.
@@douglasbarnes4035 Yeah, I already assumed that, but how exactly do they define "scrapped"? No loopholes there? Hypothetically speaking, if it's "destroyed and disposed of", and cutting the cable counts as destroying, couldn't you dispose of it by handing it over to an entity totally separate from your own shop, who would put on a new cord, perform the repairs, and resell them? I know nothing about this line of business, but I wonder how airtight those agreements are. I know in my line of work, some people are very creative exploiting the loopholes in the rules and regulations.
There was a book in the early 70's called "The Plot to Make you Buy" that I still remember, all about design life issues. I don't think they ever imagined the horrible situation we have today.
they did, they even conspired to make it normal, it is called "planned obsolescence" and has been in the works since the end of ww2 at least, probably originally cooked up before even then
Believe it or not, they were even trying to build things down to a price even in the 1950s. I read about how manufacturers would buy the cheapest parts they could, often from back alley shops in order to save money.
This guy is my spirit animal. I will never buy anything from this company after seeing this video. I am so thankful for this review because my old Dyson of over ten years is breaking apart. Not dying, parts are breaking apart.
Once bought a Hoover washing machine in Finland. Similar toying around, take a picture, take a video, take this and that. Luckily I stood my ground and got a warranty replacement after a long battle. Sold the washing machine immediately to some poor soul and sweared to never buy anything from Hoover again. Best decision ever.
I just found this guy today. I really cant believe that they allowed something this raw on youtube. Good on you for telling it exactly how it is. If only we could get these companies to actually make a decent product again. This throw away society is never going to hold companies like this accountable.
Bissell replaced mine with very little hassle, when I pointed out the model they sent was a downgrade they sent an upgrade and told me to donate the other one to someone! My 3 year old machine was no longer made so I ended up with two new ones and the pet model cost $150 more than the original and I donated the other to the church. All because they didn't make replacement brushes and parts... But they owned it and I'll always buy Bissell
Yeah, I've got a cheap pet stain cleaning one that I picked up off a discount site (woot, before amazon) over a decade ago. I've had to repair a couple things on it over the years, but there's a whole aftermarket of replacement parts, a bunch of them are compatible across multiple units, and the whole thing is reasonably serviceable. I mean, it's not _fun_ to open up and put back together, but it can be done with boring tools.
That's great to know. At least according to Wikipedia it's still privately owned by the Bissell family rather than being publicly traded or owned by some private equity firm. I bought one of those big commercial grade carpet cleaners probably 15 years ago and still use it without issues. Will be sure to buy from them rather than Hoover in the future as well.
@@yayinternets I'm also a fan of Stark's. It's a bit weird that brick & mortar vacuum stores still exist, but since they're on the hook for returns and repairs (and they put themselves on that hook on purpose since they do the repairs in-house), they only sell products they're willing and able to work on. That probably extends to other products; find a small privately-owned company that both sells and services the product, and then get one with an in-house warranty, because they know them inside and out.
@TemmiePlays I just bought a Bissel when my 3 year old Hoover smoked itself (literally) mostly because I got money back on my CC through a deal. But glad to hear. I sent the warranty card in like I always do
I worked for Razer Europe for a while in the support, and they did the same "cut the cord" shit in the past. (They actually stopped doing it because people complained and because they try to greenwash more). Companies asking you to "prove" it's not working anymore by deliberately destroying an otherwise perfectly fine device should be illegal. The greed is getting out of control if it's not regulated. I am just so glad to live in Germany where companies actually have to provide 2 years of warranty, no matter if they want or not.
It's illegal here too, unless it's written in the warranty contract that you have to do that. Our problem is that it's way more overhead to sue someone than it is to just buy a different unit.
@@darrennew8211 The difference is that in the EU, it doesn't matter what is written in the warranty, because the two years are an EU directive and national legislation. Any provision in a private contract ( for a example a warranty) is null if it contradicts national legislation. We can't write or modify laws via private contract.
Thank you for articulating the anger of all us feel when we're sold garbage products and given the run around. You're the tip of the spear for the right to repair movement, and we appreciate you immensely.
The 'support' you received from Hoover is exactly what I had from Razer, all the same repeated nonsense with pictures, serials, cutting cords etc, over and over with different people. I gave them everything they needed on my first contact with them. I bit in like a terrier dog though and stood my ground, I have time to spare, and eventually received a replacement product. (a mouse)
It seems like we need a law that Trademarks such as Hoover must be updated to clearly indicate new ownership when the company is purchased in order to remain valid.
This is a huge problem in general. So many brands are actual trash because they sold out to some crappy company ages ago but they still trade under the same name.
The Hoover brand was sold in 2007. 17 years ago. How much notice do you need that a company changed hands 17 freaking years ago? When does it become a buyer's duty to figure this stuff out on their own? TTI and Hoover have issues. But this detail is not their problem.
@@LatitudeSky Notice of change date should be a permanent disclaimer. Just like the brand recognition for Hoover lasts longer than 17 years, but word of the sale often does not get talked about or brought to the attention of most people. There's a high chance people who have 20 year old Hoover vacs don't know the company was absorbed into a new entity and doesn't carry the same corporate philosophy and identity anymore.
I am so glad I watched this video. I was going to purchase that exact vacuum this weekend after thanksgiving. Not anymore. Thank you for posting this video.
I have two Kirby's, both have been working for 12+ years. One of them was stored outside. Both absolutely suck, and have done so for many years even through adverse conditions.
I watched this originally, as the four hour live stream. Better than anything on TV. Only Louis can make a Hoover vacuum repair entertaining (and informative).
I paused and read through the response at 1:20. It's quite the gem when you get to "I do. This ends now." Hoover playing the definition of F around and find out!
A lot of manufacture play this game with customer supports. At this point, it is faster for us to have a whitelist of the hand-full of companies that is not scamming you, than listing all of the bad actors out there.
Buy commercial units, or from companies that primarily make B2B equipment. Buy kitchen appliances from a restaurant supply catalog. Buy tools from a company that sells primarily to professionals. Etc.
@@darrennew8211 Companies shit on each other all the time, I office furniture that was broken within a year all the way back in the 00s and it's gotten even worse today. You'd think companies would have more bite but they actually both just act like nothing happened and let their employees suffer often times. I ordered commercial kitchen stainless tables for my kitchen and they came with aluminum tubes for legs. Sent those back, why would I want Stainless Steel on SOME of the table?
@@darrennew8211 Nah. If you even dare to say that commercial products are more reliable, I must remind you that half of what Right to Repair is today is because farmers cannot deal with John Deere anymore. I haven't heard of Caterpillar, but I am willing to bet they are the same greedy shits. "Buy from an OEM/commercial supplier" is bs. Even restaurants can't easily deal with proprietary crap. The world is done for. It is all proprietary polished turds.
@@darrennew8211 B2B is getting bad nowadays. They make their money off support contracts, and certain components seem to start dying over and over. I think some of them have gone so far it's hurting themselves, with repeated DOAs and customer callbacks.
This is a fascinating video that opens up the entire scam "Hoover" is running. It's my hope that any self-respecting merchant would see this scam and press Hoover to change its ways. God. Just a fantastic video!!!
My first job out of collitch was repairing commercial cleaning equipment. This was around 2008. The difference in quality and design between the worst commercial products and the best consumer products was astounding. I'll never buy consumer grade cleaning machines again. Of course, I'll probably never need to buy any cleaning machine again since the commercial stuff I own might outlast my eventual grandchildren.
@@PootWindbreaker guy's doing well enough to where he can repair electrical items but doesn't need a 100% grasp of the english language. I used to be exactly like you, I couldn't understand why some people seemed to have major gaps in basic english understanding, but then I also came across people that were smarter and more successful than me, who also didn't have 100% grasp of the english language. At that point I learned that maybe it's not my job to tell people when they make a spelling mistake or just mis-spell something, because it doesn't mean they're dumber than me.
@@PootWindbreaker well, strictly speaking it was a college, two universities, and another college that was part of a state university system at that point. My circuitous route to a baccalaureate degree through five institutions of higher learning was the result of the first university, the second institution of higher learning I'd attended, closing the program I was in and leaving the remaining students with no classes. I wandered through two schools, including the county college where I'd taken courses during high school,before they agreed to pay us to go somewhere else with an equivalent program. I was at 115 credits when family issues caused me to leave and take a job. At this point I've been to so many schools it can't be called a bachelor's degree anymore, but rather a bastard's degree. I collectively refer to my time spent with ivy covered professors in ivy covered halls as 'collitch' in reference to the wild dada ducks books.
I do not know about the change in company ownership ... now i understand why the last Hoover vacuum i got was so badly supported and i could not get spares ... thank you ... NOT GOING BACK !!!
My parents bought a Kirby in about 1990, I have it now and it's still going strong. Had to replace the fan rotor recently but luckily Kirby still sell spare parts and I got a replacement for less than £20 within a couple of days. I'll admit it is a bit heavy compared to other cleaners but it will also probably still work after the heat-death of the universe.
Can confirm Kirby vacuum cleaners are built to last and built to be serviced. Growing up my family owned a Kirby. Made of real metal not plastic. Family got it serviced regularly and 20 years later parts are still available. Still works. Downsides are they are incredibly expensive and weigh a ton because they are made of metal.
Yup, my parents bought one in the 90's as well. Gets regular service, and still going strong. Had one too that was given to me, but rarely used it, especially after I got a robot vacuum. It is with my mother now, who's getting on in years, and was tired of hauling hers up and down the stairs. I'm sure that after they pass on and the thing gets back to me, it will survive me as well.
Buy it, use it once, then get your money back. This issue probably could have been a side note on a broader video. But overall I'm glad you are still making these videos.
This is from a long live stream where he took it apart to figure out what was wrong and ultimately fix it. It was great seeing him get owned by chat (chat correctly said he didn't get all the screws and said the screwdriver was too short despite Louis insisting otherwise, and chat knew the cause of the brush roller error).
You mean try to get your money back. Company's RMA service is increasingly hostile towards allowing customers to use their warranty and I only see that getting worse.
Don't feel bad Louis, your not the only sucker they've got ! I purchased one of their Hoover One Power cordless stick vacs about two years ago. I loved the vacuum and used it daily for around six months when the power and mode buttons started acting sketchy. Sometimes it wouldn't turn on, sometimes it wouldn't turn off. Eventually it just wouldn't start at all. I took it apart (which it was clearly not meant to be taken apart due to the way it was designed) and found that the motor, not being brushless, had created a lot of carbon dust from the brushes inside of the motor wearing as it runs. This carbon dust easily migrated into the switch board rendering the buttons useless due to the fact that this carbon dust is conductive. I cleaned the thing out good, put it back together and viola, it was working like it was meant to again ! But had it not been me, a person who refuses to pay anyone to do something that I can do myself (this extends to completely refurbishing my washer and dryer, and doing all of my own mechanical work, no matter how in depth !
I felt motivated after watching your old screen replacements to try and do one myself on a 4th gen iPad Pro, safe to say I completely fucked it and my ego has been put back in check
My grandmother bought a Kirby vacuum/rug shampooer combo back in the mid-80s from probably the last door-to-door Kirby salesman in the Buffalo area ever and my brother still has it to this day and of course it still works.
They had door-to-door sales in the 2000's, in fact, they probably still do door-to-door sales. They work forever, as long as you can find vacuum bags, and they can afford the salesmen.
@@hypnotised-clover You should still be able to get new seals for it. You may want to reach out to a local vacuum repair or Aerus. Our local vacuum repair does mostly Kirby, etc, but they work on Electrolux as well. They refurbished my 1981 Silverado model.
That tells us how much Louis trusts Louis. He had to repair the power cord and used very large crimps he had for his bike and very large heatsink tubing. He gave it a few safety tugs though.
GOD BLESS LOUIS ROSSMANN. Man, when you get going you get at it 100000000000000% .... these really are your best moments. The real estate videos, the scammer videos, this is when you shine. You should focus your efforts going full ballistic at companies that do this because nowadays this is extremely common, if not standard. They think and know they can get away with these techniques.
The commentary about the designs and design issues are so relieving lmao. My wife makes jokes about how I critique the designs of random stuff we have all the time and doesn’t understand why lol.
Aka. "planned obsolescence". Not all companies act under that directive, but I would absolutely bet on the fact that quite a lot of them these days do. I mean, how else can you keep sales up if your products simply work too well for too long?
Then they need to shrink the business and raise prices rather than make everything awful. We need legally mandated quality and ease of repair standards.
You’re amazing at finding things that are broken and fixing them. I did have to apologize to my MacBook Pro that you don’t mean what you say about them. I had to put my hands over my MacBook Pro’s ears. Please send no jinxes to break my MacBook… I need it for work. Thank you for the entertainment.
When my friend wanted to trash her MacBook Pro because the screen was broken, I opened it up to remove drives from it and saw that the SSD was Samsung flash memory soldered together. I found that interesting. The body of the laptop seemed high quality, but the inside stuff looked really crappy.
My mom had purchased a Hoover "OnePwr". Six months after purchase, the vacuum would (seemingly randomly) quit. She went through the hell that was Hoover's support, only to ultimately end up being brushed off. The battery contacts had become corroded and thereby began arcing, leaving the contacts rather pitted. I ground and re-tinned the contacts, making it work again... So thanks, Hoover. I'll keep my 50 year old Rainbow.
This is outrageous! Companies like Hoover really don't care about their customers people. Why do we throw money at them? What's the point? So they can get bigger and wealthier? We need more youtubers like Louis!
as a engineer myself i feel bad for the engineer.. he is most likely not the one making that decision.. if he is not doing it, someone else will do it instead of him, and it will only get him into trouble. edit: or he has to cut corners because there is a deadline lurking.. i clearly remember the last estimate i provided for a new feature was cut in half TWICE and then they confused working days with time until completion and shortened it even further.. guess what i wasnt able to make it in time
I had a similar experience with the stupid lenovo square charger, where you need to throw out the whole charger, which mind you has a replaceable wall side c5 plug that seems very sturdy. BUT the side that gets unplugged constantly and connects to your laptop is soldered on and the charging cable tip itself is paired to the charger using a resistor that tells the charger, which power rating your plug supports. Since higher than 65W cables are not available and even the 65W requires you to take apart the whole damn transformer brick to desolder, I had to throw out the whole damn 135W power brick. Yet you have these companies claiming they're so green and totally net 0! Oh ye, the warranty period is only 6 months, so you effectively need to shill out about a hundred every half a year.
Yeah wish sells a replacement one with 23 diff plugs,square included, but you got to supply the cable to the wall part yourself. So dont thro it out, its about $28- for the brick and wish is ok. I've never lost money with them.
“Net zero” is in two categories: 1) we are taking credit for recycling production waste back into raw materials (something they are always trying to do better to save money) 2) we replaced screws and tabs with glue to save a little money on materials, and by pure coincidence now it’s not repairable without giant expensive machines that only we have. But those machines for repair don’t count against our wasted energy or materials. We made sure of that when we donated to the people who audit our environmental karma claims.
@@EmeraldHill-vo1cs cheap chargers put undue stress on the power electronics of your device. It will work fine for some time but dont b surprised when half a year in your laptop stops charging or releases some magic smoke from the power circuitry integrated into the mainboard.
Thanks for the screenshot at the end of this video. I very excitedly voted for your nomination for FTC commissioner. We DESPERATELY need fierce representation of right to repair in our government to give us back control over the things we buy once again!
@thegoldenatlas753 not officially. On the wethepeople website that let's citizens vote for who they want nominated. I sure as hell hope it happens officially.
Silicone lubricant works a treat too. I keep a "comfortably large" supply of contact cleaner, silicone spray, and WD40 (along with a lifetime's supply of white lithium grease). You'd not be surprised to know our appliances seem to last very well . . . . .-
Oh man, I use battery power tools frequently. Once I found silicone spray lube, I haven't really had a problem with the batteries not wanting to come off! Cleaning the rails, and applying a spray of silicone makes such a difference! Dirt tends not to stick, the damn things come off more easily, and it's all-round a happier experience! I think the only other upgrade that I liked as much was putting copper washers in a fireplace door and wrapping the catch in copper sheet. It went from squealing to whispering! I still need to figure out how to get copper bearings into the other moving parts...
@@samuelmellars7855 Same applies to the extension tubes on vacuum cleaners. What was previously "bonded for life" once again becomes easily detachable 🙂
@@phils4634 "clean it and lube it with the proper lube" has such a wide spectrum of application! From furniture to electric appliances, going through -everyone- _everything_ in between!
Good man! These videos should infuriate me, but I find joy and comfort from knowing someone else understands the greed and evil us peasant consumers are bombarded with.
Also, companies where the founder retires. It's the same thing: the buying company bought the bought company in order to cash in on its reputation by providing inferior products.
I bought a Bissel back in 2018. Paid 34 dollars for it at Walmart. I used to use it every day on my floors. So far I haven't had to replace any parts. All the maintanence needed was to rinse out hoses, dustbin and filter. Granted I no longer run it everyday, it's a well built and dependable unit
I had my Midea M7 Pro break after 1 year (faulty navigation). After 2 months I am still messaging back and forth with them. They finally relented and said they would refund me after I sent the robot back, but refuse to give me shipping information
@@LukasJosai I'm old school and see companies condition and rip off the newer generation. They don't want you to use a mop and bucket that does a better job and takes a few minutes. BTW the mop lasts doesn't fail or need new $100 battery....This can be applied to many other scenarios. But if I by an xpensive item and it fails prematurely I just buy a new and return old with new receipt, telling them its defective.
Heh. I have an iLife A8 Vacuum (iLife is a Shenzhen based company) which is going on about 7 years now. It's needed a few new motors just from running for 3 hours daily causing dust to work its way into the motor windings, as well as a new battery from going through 1,300+ charge cycles. But with that said, it has camera navigation, LIDAR navigation, collision bumpers, and it has no app that bricks the product when the servers go down! It uses a simple, dumb IR remote that you set the time and schedule on, then send a command to the Robot. The microcontroller on the robot does all the work, and the device has proven itself to be easy to repair. It was only $200 when I bought it new...
We’ve had a Dyson vacuum for probably 20 years and somehow they are still in business. Mind blowing you can still make a quality product and not run out of customers.
It's not about running out of customers, it's about running out of growth, capitalism needs ever increasing growth, stagnation is bad, these companies cannot be content with "that's enough" the profits must go up, the revenue must increase, forever and always First you get as many people to buy your products as possible, you make reliable and quality products to get people talking and make yourself a trusted brand Once you have a set brand name, you then start making cheaper products, more people buy Start making products cheaply, saves money, revenue increases, customer be damned, they pay the same price for a cheaper product, that's profit Finally you start making products designed to fail, make them buy over and over The revenue must increase, what will they think of next? Maybe they'll make brushes that have to be replaced every now and then, but the vacuum won't start until you get a new brush, you can only buy this proprietary brush from only them, and you're fucked once they stop supporting that vacuum, they won't let you use it even if you're willing to pay, time for a new vacuum, cough up $150
@@Senor_potato A company can still exist without growing, they can have a stable supply and demand, constant growth is not needed to exist, but it all depends on the CEO, if CEO wants an always non stop growing company, then that is different.
Most companies still don't acknowledge the power of the internet. Every product I buy, i first check reviees, preventing to buy dubious products from dubious sellers, even established brands! Only the wording is a litlle like G Ramsey, but do understand your frustration, great upload!
Not at midnight! I could wait until tomorrow to buy one plug instead of waste three crimps and two pieces of heat shrink. But then my temper will be back to normal. And what kind of video entertainment would that make, huh? Think about it. The fun of repair is the satisfaction of making it work now :)
And tell that to many office towers that mod their industrial old school looking stand up vaccums in this fashion (stock cord bye bye, on goes the 100 ft 14 AWG or 12 AWG cord)
I used to work next to a Hoover store it was really tiny and had overpriced vacs in the very nice side of town next to the millionaires. Even then they didn't have any business that I ever saw.
LOUIS!! wtf you been bro? thanks for your work that should be done by our massive, bloated, bureaucratically bound "consumer protection" govt agencies... who dont do shit.. smFh..
@Machistmo agreed. The Biden people just put some teeth In the right to repair. You can bet what's gonna happen when Musk is appointed "efficiency czar 2 of 2"
another confused person wanting to government to do everything for them, not sure in what world you think anything the fed government has done anything, ever, that makes you think they're capable of doing what you think? Why do you want the government to have ultimate control in so many aspects of business and by connection your every day life.
Consumer protection is gone. Has been since the late 80s. Now it’s just an arm of the corporate overlords that gets used as controlled opposition and to do their bidding. REAL consumer protection ended with Ralph Nader.
0:40 - That's the same thing I had to do with a Tineco Floor one S3. Are you shocked with a Hoover device? Take a look at the Tineco I mentioned before... I had THREE of them, and they are an engineering failure, under all aspects. Every single screw of the device gets rusted after a while. The impeller is made of a metal which gets rust too, the bearings gets stuck because the impeller ingests water quite easily. The sensor gets crazy and the device runs at full power 95% of the time. It's a mess to clean and you have to get your hands dirty. The stand is poorly made and the pins don't make good contact to recharge the battery.
Bissell made me cut the cord off of a brush head before for a battery powred vacuum with a broken wheel. They did send the replacement, but i kept that second battery and vaccum sans power head, and its a fine car vacuum now for free 😂
Had one of those Kirbys too. My mother, who's in her late 60's, now has it for the second floor so she doesn't have to haul its twin up and down the stairs. Best vacuum I ever owned! That thing will survive her, and me as well after it gets passed back to me (hopefully not too soon).
Thank you, for your service. I know now what vacuum NOT to buy... wtf cut the cord? it sounds like that 90's prank call that you posed as a telephone operated and asked people to cut the phone cord to make it wireless
It’s a common enough warranty thing when they have no intention of repairing units and want to save on return costs. It is a response to people filing warranty claims on working units to get a second “for free”. It’s stupid, but it isn’t automatically a scam, it just takes advantage of the fact that most people have no idea how to connect a cut 120V cable (and probably shouldn’t try, because let’s be honest, we know it won’t work out enough times that people will die). It amazes me that shipping it to a refurb facility isn’t worthwhile for cheap and well known issues like this, but it doesn’t really surprise me.
I will gladly second the statement that kirby vacuums are very repairable, it is actually possible to get individual parts of the motor assembly. (Carbon brushes, field coil, commutator etc) It is quite possible to pick up one that does not work and get it running for less than the cost of a brand new one, though getting it to look good doing so may be another matter. They have also been using the same power train since the G3 came out in 1990 - The same motor assembly will go in every model from the G3 to current, same with the transmission though the colors of the wheels and pedals may differ. As far as hoover goes, given my own recent encounter with hoover, albeit as a vacuum repair tech, it is just par for the course. Had a customer bring in a few of their commercial shoulder vac pros, needed new power cord pigtails on all of them. Turns out that despite not only still being in production, and for sale on their website, all sale of individual parts had been discontinued. Basically, if it did not qualify under "warranty" you were screwed. While an aftermarket cord could have been added, without access to replacement grommets of the right size, molding and length it would have taken more jury-rigging than policy allows. If the old ones had been intact i could have re-used them, but they were in pieces, if not worn away entirely.
I always check out Project Farm on UA-cam when I need to buy stuff. Whether it's a tool or vacuum or laundry detergent or motor oil, I search his channel for what I need to buy first.
Hey Hey Welcome Back man! I honestly missed you! I even asked on your forum what happened because there were about 2 weeks as you didn't upload any video... Greetings from Bosnia and Herzegovina!
Since making this video, today i got an email from elevated hoover customer care offering me a 20% coupon on the MSRP(which is 20-40% more than the home depot price) of a new product.
"Hello Louis,
Thank you for contacting Hoover Customer Care.
I completely understand your concern and frustration, and I sincerely apologize for the issue you have encountered with our product. It is truly disheartening to learn that one of our valued customers received a unit with a problem, and we deeply regret any inconvenience this has caused.
Our warranty process is designed to provide a straightforward and efficient resolution for our customers. Regarding the cut cord and label process, this method is intended to simplify the return process by removing the need for customers to pay for shipping, ensuring a more convenient experience.
We greatly appreciate your feedback and assure you that we are continuously striving to improve our products and services. The issue with water entering the unit has been noted and will be shared with our engineering team to help prevent similar occurrences in the future. Furthermore, parts for the Streamline model will soon become available, enabling individual part replacements and reducing the need for full unit replacements.
Please note that shipping times are subject to the carrier's schedules, but we are committed to ensuring that products are shipped to our customers as quickly as possible.
We are dedicated to being resourceful and customer-focused, and we truly appreciate your patience and understanding as we work toward these improvements.
Should you have any additional questions or concerns, please do not hesitate to reach out.
Due to the circumstances, I would like to offer you 20% off on a new unit. The discount can only be applied to the retail price of an item, so it can not be added to a discount/sale price. We are also not able to discount a product bundle. To take advantage of this offer, please call Customer Service at 1-800-944-9200 M-F 8 am-4 pm CST. Refer to case number 16826669580
*** To ensure expedited service, please respond directly to this email. Starting a new email may cause delays. Thank you for your understanding and cooperation.
Sincerely,
Hoover Customer Care"
LOL
what the heck, they need to do market research if this was incompetence, if not i agree with crazy_borg it is greed and malice
of course they did
Even if the coupon was to buy it at $20 that's $20 too much
The work you do is invaluable. Thanks. I hope they eventually lose hundreds of thousands in sales because of this shit show. My shitty regular hover vac is shit too btw, they make garbage products in general and I'm never buying a hover anything again. 👍
They are not idiots.
This is not incompetence, this is pure malice and greed.
Malice and greed are for idiots hence they are still idiots
You right. Tho often they are also idiots!
@@Kewrock DEI is very rarely connected with malice and greed - that usually comes from the Exec suite full of boomer white dudes ;)
@@Kewrocknot sure what that could possibly have to do with a companies obviously malicious policy that any employee would have to follow?
Are you so politically brain rotted that you have to try and cause division in everything you come across??
@@Kewrock Stop with this DEI crap. Blaming everything on that is annoying and stupid.
I hope they double down and send Louis a cease and desist. Even more publicity
He should reply letting them know that the compliance takes up to 3 months if they follow these 300 steps. 😂
The Streisand effect is a wonderful bit of karma. 👍
@@mikejones590
I'm sorry that your parents are brother and sister, because that's the only explanation why you could even begin to believe that is antisemitic.
Nothing antisemetic about karma. Get an education and stop listening to the lamestream media.
@@Artur-sw8er Require they send a picture of whoever signed the C&D with a shoe on top of their head holding a printed, signed copy of the order.
4:20 watch them email you immediately after this video saying you voided your warranty by "repairing the product with unauthorized parts"
Assuming they don't send a fake dmca, take the revenue, or get the video taken down altogether
The pinned comment is an email from them about a 20$ discount as compensation.
No no, they will have the video taken down for defamation.
It's even funnier when you consider a $20 electric tooth brush is going to be protected against water while charged 100x better.
Water resistant AND inductive charging and the battery still works after 4 years.
@@leggysoftwell. I disagree about the battery bit lol mine lasts less than a week (vs my partners old model lasting nearly 3). It used to last a lot longer but’s it’s gone down the sh*tter in a few years which is disappointing given it was nearly $200
@@leggysoft inductive charging
@@cwill2127They're not saying a single charge lasts 4 years. They're saying the battery continues to function (discharge and recharge) for 4 years.
@@nmotschidontwannagivemyrea8932 When you only brush your teeth once every two week you can make the battery lifetime pretty darn long.
I'm 16 years old.
A few years back, our family vacuum (a Hoover), started to break down after about 5 years of service (we had an identical model before this which also broke down).
I opened the vacuum, and was able to figure out it was an issue with the power switch. I was able to get it working again with a 1$ replacement, and it's still in use today.
Thank you Louis for furthering the cause of right-to-repair, and fighting against the corporations that want to rip us off.
Start your own channel - sounds like you've got a aptitude for mechanics and fixing stuff.
Damn bro you're smart huhh, keep learning tho
Congrats. Sadly, I don't remember my first repair.
@@hobgoblin4614sounds like basic repair
@@hobgoblin4614sounds like basic repair.
Louis Rossman getting scammed is the best possible thing that can happen for us consumers. The value that these videos deliver for all the complaints that we send to companies only for them to get sucked into the void, is immeasurable. Because there doesn’t exist a place for people to come together and voice concerns. When we complain quietly by email, there is no incentive for a business to fix our problems. Only to delay and dissuade us from resolution until we quietly accept defeat. Rossman should accept viewer submissions and have polls to vote on particular brands and products to “expose” each week. This could be big!
Almost like, we need a union...
At this point i'm convinced people tell him to buy these products with issues so he can show it breaking and end up winning lawsuits that help us all AND the enviorment at the same time as it get rids of companies who produce e-waste
@ when the State of New York got involved, it got personal for Rossman. Now he’s a consumer advocate by day and moonlights as a vigilante crime fighter by night.
@@vettebodee"consumers union", interesting
If you buy a Hoover, make sure its a 50 year old working one.
I'm using Grandma's Electrolux canister.
Even if it didn't works a 50 yr old one could be repaired easily.
Hoover makes motors. Not vacuum cleaners.
Just don't get a Max Extract Pressure Pro Model 60. Its dust filters are ridiculously expensive.
Also only buy TVs pre-2012.
Lmao. You can tell how high the anger levels because the New York accent comes out even harder when Louis is pissed.
Love you Louis, thank you for everything you do for right to repair man.
I was going to type this until I saw I was beat
Martin Scorsese needs to cast Louis as a New York mob boss in his next film.
Was gonna say that this video was a prime example of a person "speaking New York"
And he gets even swearier than usual. Sweariness is a strong sign of trustworthiness in my experience.
Haha it's true. No matter how much a New Yorker tries to tone down their accent, you get them pissed off and it comes out hard.
I think this applies to most regional accents to be honest.
Your anger is *not* misplaced. Thanks for spending so much time in this
I have no idea who you are, what your channel is about, or why it was recommended. But I subscribed based on this single video.
He teaches viewers how to make adult toys 🧸
You made the right decision, friend.
Louis is the MAN. He teaches how to repair electronics
not only he teaches you how to repair electronics, he's one of THE people that have pushed the govt. to make laws against big corpos that don't allow people to repair things they bought and other scammy(scummy) shit corpos do. You must follow this guy.
Get ready for a ride.
Interesting strategy by Hoover: Have the customer destroy his own product during RMA, and then have him wait months without a working vacuum cleaner. Thus Hoover increases the pressure on the customer to simply buy a new one - and many are naive enough to actually buy another Hoover device (which will fail 3 years later).
3 weeks later in the case of this self corroding wet vac.
Dyson is no better. Just a lot more expensive. At least LG comes with several batteries that are hot swappable.
3 months*
@meherenowmaybe Dyson is definitely better
I have a dyson. I had a problem where the seal around the motor was herniating. And they just replaced it for me with no hassles. And the one I recieved after that had no issues at or after purchase.
I love this man, he points out the flaw and greed in products, fixes them and then passes the company the ball.
The company in reply tries to silence him because he is making the product do what it is designed to do and they just want money.
The good old corroding contacts trick. It's as old trick as time itself. So many of my products had purposefully bad contacts that would fail after a while it's ridiculous.
Some of them even had different metals that would corrode because it is used in the kitchen near water, which turns it into a battery and rust into oblivion.
It should be punishable.
@@naamadossantossilva4736 instead the engineers were rewarded
@@naamadossantossilva4736 Every member of management is assigned 87,660 hours of community service.
@@naamadossantossilva4736 Governments profit with each new product sold. Sales taxes, income taxes, even payment processing taxes. They will surely not bother. The entire system works the way it does because all parties with enough power to change it don't want it modified.
I just replaced exercise earbuds (fortunately warranty was simple) because of exactly this. Here's an idea: for something you stick in your sweaty hair, spend the extra quarter penny it would take to plate the contacts in an atom-thick layer of gold.
Oh man you save my butt. This was on the Christmas list....NOT ANYMORE!!!! Thank you!
I've got a floor cleaner that's basically the same thing, but from Tineco. Only 1 year in so far, but no problems yet.
@@michaeltorrisi7289Same here, I just got a combo vacuum from Tineco last week. Too early to tell if it’s any good
Sent this to my aunt who doesn’t mind people talking in Angry New Yorker so she can gossip to everyone who would xlose the video the first time the language gets spicy.
She talks to everybody, the whole town is going to know, and I have a cousin making a wedding registry so that's at least one person who is going to break the brand loyalty instilled by my grandma.
I will never get tired to watching you tearing these companies a new hole.
Thanks Louis for calling out shady practices from formerly legendary companies - yet dying - such as Hoover. The pattern is always the same: outsource everything to the lowest bidder in China and cash for a couple of years before customers realize the scam.
Consumer grade products suck. My laptop just died and I'm gonna replace it with a used ToughBook. I'm sick of broken screens and not being able to do component level repair on my laptops. If IBM could make one that's repairable, why can't everyone else? Oh wait, that means fewer new sales.
My 2014 Samsung Notebook 9 is still working perfectly. Battery was replaceable in 7 minutes. I found the only real problem to be finding a battery that is not counterfeit.
You just gave this jewish guy 25 of your euros... are you a bank manager or something? Nobody would spend their own money like that.
@@hypnotised-cloverimagine being as miserable as you 😂😂
@@hypnotised-clover Imagine worrying about people's heritage ( I don't even know if he's fussed about it or not ) or other traits they have no control over, rathern than how they behave in life. You know what, I really hope that @xrochefr is the manager of your bank ;-)
Now THIS is proper journalism right here. 2 thumbs up.
Hoover stopped doing parts about five years ago. Our shop is a warranty centre , and they just send a whole new vacuum for even a simple issue. To keep stuff out of landfill when it just needs a switch (a common issue), we will take a hit and put in a switch on our own.
Oh, and it’s worth mentioning that the run around Louis faces is experienced by us to a certain degree. The warranty portal on TTI’s site is a nightmare to navigate. And what does our shop get for as this? $16. I tell the techs to try to turn the damn thing on, and if the switch isn’t the issue, write down whatever they want because every minute we spend on diagnosis is a loss.
Stop doing warranty for POS companies that don't want you to provide customer service. Even if it's not your fault, people still judge you as the seller for a "defective product".
@ We don’t sell their products. The price the big box stores sell them for is cheaper than we can get them. Even before markup, we’d never be able to sell any. We just fix them/process warranty and let the customers know that their low opinion of Hoover is more than justified.
Perhaps a silly question, but instead of fixing it at your own expense, wouldn't it make more sense to accept the Hoover replacement, and sell the original off as a refurbished unit? That way you keep the original out of the landfill, and rather than taking a small loss, you turn it into a reasonable profit.
@ That would be violating our contract agreement with Hoover. They want the old machines scrapped.
@@douglasbarnes4035 Yeah, I already assumed that, but how exactly do they define "scrapped"? No loopholes there? Hypothetically speaking, if it's "destroyed and disposed of", and cutting the cable counts as destroying, couldn't you dispose of it by handing it over to an entity totally separate from your own shop, who would put on a new cord, perform the repairs, and resell them?
I know nothing about this line of business, but I wonder how airtight those agreements are. I know in my line of work, some people are very creative exploiting the loopholes in the rules and regulations.
There was a book in the early 70's called "The Plot to Make you Buy" that I still remember, all about design life issues. I don't think they ever imagined the horrible situation we have today.
they did, they even conspired to make it normal, it is called "planned obsolescence" and has been in the works since the end of ww2 at least, probably originally cooked up before even then
@@gampie13Who are they?
@@piotr78 Well... Capitalists. Like the ones involved in the Phoebus cartel or the Business Plot.
Believe it or not, they were even trying to build things down to a price even in the 1950s. I read about how manufacturers would buy the cheapest parts they could, often from back alley shops in order to save money.
This guy is my spirit animal.
I will never buy anything from this company after seeing this video. I am so thankful for this review because my old Dyson of over ten years is breaking apart. Not dying, parts are breaking apart.
Once bought a Hoover washing machine in Finland. Similar toying around, take a picture, take a video, take this and that. Luckily I stood my ground and got a warranty replacement after a long battle. Sold the washing machine immediately to some poor soul and sweared to never buy anything from Hoover again. Best decision ever.
You selling the bad product makes you an a-hole.
That buyer was going to buy it regardless of it was from him or corporate, at least they got a discount making it closer to its real worth.
@@Voyajer. you passed the euro bro
Hoover Europe is not the same Hoover in the US. The companies separated a long time ago. They both may be bad. But it's not one bad company.
The modern eras of tech are 2000s: Innovation, 2010s: Stagnation, 2020s: Enshittification. Can't wait to see what happens next.
Damnation 2030's
pre-emptive strikes?
Well, it's already happening. Subscription-based.
Everything in my nation gradually started to get ''enshittified'' from the 1970's onwards. The process accelerated noticeably after 2005.
you'll own nothing and be very unhappy lol
I just found this guy today. I really cant believe that they allowed something this raw on youtube. Good on you for telling it exactly how it is. If only we could get these companies to actually make a decent product again. This throw away society is never going to hold companies like this accountable.
Bissell replaced mine with very little hassle, when I pointed out the model they sent was a downgrade they sent an upgrade and told me to donate the other one to someone! My 3 year old machine was no longer made so I ended up with two new ones and the pet model cost $150 more than the original and I donated the other to the church. All because they didn't make replacement brushes and parts... But they owned it and I'll always buy Bissell
Yeah, I've got a cheap pet stain cleaning one that I picked up off a discount site (woot, before amazon) over a decade ago. I've had to repair a couple things on it over the years, but there's a whole aftermarket of replacement parts, a bunch of them are compatible across multiple units, and the whole thing is reasonably serviceable. I mean, it's not _fun_ to open up and put back together, but it can be done with boring tools.
That's great to know. At least according to Wikipedia it's still privately owned by the Bissell family rather than being publicly traded or owned by some private equity firm.
I bought one of those big commercial grade carpet cleaners probably 15 years ago and still use it without issues. Will be sure to buy from them rather than Hoover in the future as well.
@@yayinternets I'm also a fan of Stark's. It's a bit weird that brick & mortar vacuum stores still exist, but since they're on the hook for returns and repairs (and they put themselves on that hook on purpose since they do the repairs in-house), they only sell products they're willing and able to work on.
That probably extends to other products; find a small privately-owned company that both sells and services the product, and then get one with an in-house warranty, because they know them inside and out.
Bissell is a great company. I work in aftersales for a retailer, and never had a problem with them
@TemmiePlays I just bought a Bissel when my 3 year old Hoover smoked itself (literally) mostly because I got money back on my CC through a deal. But glad to hear. I sent the warranty card in like I always do
I love when people stick up for themselves and fight back against these companies. If only we had more people like this…
All you can do is be one yourself. Fuck off with wistful thinking.
Whistles and planes, mate…
Louis...your honesty and passion for justice is heartwarming in 2024. Thank you.
This man's vented frustrations give me hope for the future.
I worked for Razer Europe for a while in the support, and they did the same "cut the cord" shit in the past. (They actually stopped doing it because people complained and because they try to greenwash more).
Companies asking you to "prove" it's not working anymore by deliberately destroying an otherwise perfectly fine device should be illegal. The greed is getting out of control if it's not regulated.
I am just so glad to live in Germany where companies actually have to provide 2 years of warranty, no matter if they want or not.
It's illegal here too, unless it's written in the warranty contract that you have to do that. Our problem is that it's way more overhead to sue someone than it is to just buy a different unit.
What happened to RMA? The end user doesn't have to prove shit if you just send the broken thing back to the manufacturer.
@@blargcoster They don't want to pay for you to ship the vacuum back to them. That's why they want pictures of you destroying it.
@@darrennew8211 The difference is that in the EU, it doesn't matter what is written in the warranty, because the two years are an EU directive and national legislation. Any provision in a private contract ( for a example a warranty) is null if it contradicts national legislation. We can't write or modify laws via private contract.
@@jake_ I was speaking of the "cut the cord off" part, not the duration of warranty.
Thank you for articulating the anger of all us feel when we're sold garbage products and given the run around. You're the tip of the spear for the right to repair movement, and we appreciate you immensely.
The 'support' you received from Hoover is exactly what I had from Razer, all the same repeated nonsense with pictures, serials, cutting cords etc, over and over with different people. I gave them everything they needed on my first contact with them. I bit in like a terrier dog though and stood my ground, I have time to spare, and eventually received a replacement product. (a mouse)
It seems like we need a law that Trademarks such as Hoover must be updated to clearly indicate new ownership when the company is purchased in order to remain valid.
This is a huge problem in general. So many brands are actual trash because they sold out to some crappy company ages ago but they still trade under the same name.
The Hoover brand was sold in 2007. 17 years ago. How much notice do you need that a company changed hands 17 freaking years ago? When does it become a buyer's duty to figure this stuff out on their own? TTI and Hoover have issues. But this detail is not their problem.
@@LatitudeSky Notice of change date should be a permanent disclaimer. Just like the brand recognition for Hoover lasts longer than 17 years, but word of the sale often does not get talked about or brought to the attention of most people. There's a high chance people who have 20 year old Hoover vacs don't know the company was absorbed into a new entity and doesn't carry the same corporate philosophy and identity anymore.
I am so glad I watched this video. I was going to purchase that exact vacuum this weekend after thanksgiving. Not anymore. Thank you for posting this video.
I love how you express the rage we all fee inside for these trademark dilution companies
Glad to see you again. I've been missing this raw, unmasked contempt for the majority of the corporate world.
I have two Kirby's, both have been working for 12+ years. One of them was stored outside. Both absolutely suck, and have done so for many years even through adverse conditions.
The best part is they're insanely well engineered pieces of machinery, and every component is repairable and available for purchase with zero bs.
I watched this originally, as the four hour live stream. Better than anything on TV. Only Louis can make a Hoover vacuum repair entertaining (and informative).
The Return of the King
The tutorial isn't out yet
Brush-roll!!!
He never left, simp.
@@dmacattacks fy, it's called "an average fanspin enjoyer"
I paused and read through the response at 1:20. It's quite the gem when you get to "I do. This ends now."
Hoover playing the definition of F around and find out!
I’d vote for you to lead the bureau of consumer protection. These companies should dealt with harshly.
Email Trump lol
@@jacobhiller6731bruh, he’ll give the CEO of Electronic Arts that role
A lot of manufacture play this game with customer supports. At this point, it is faster for us to have a whitelist of the hand-full of companies that is not scamming you, than listing all of the bad actors out there.
Buy commercial units, or from companies that primarily make B2B equipment. Buy kitchen appliances from a restaurant supply catalog. Buy tools from a company that sells primarily to professionals. Etc.
@@darrennew8211 Companies shit on each other all the time, I office furniture that was broken within a year all the way back in the 00s and it's gotten even worse today. You'd think companies would have more bite but they actually both just act like nothing happened and let their employees suffer often times.
I ordered commercial kitchen stainless tables for my kitchen and they came with aluminum tubes for legs. Sent those back, why would I want Stainless Steel on SOME of the table?
@@darrennew8211 Nah. If you even dare to say that commercial products are more reliable, I must remind you that half of what Right to Repair is today is because farmers cannot deal with John Deere anymore. I haven't heard of Caterpillar, but I am willing to bet they are the same greedy shits. "Buy from an OEM/commercial supplier" is bs. Even restaurants can't easily deal with proprietary crap.
The world is done for. It is all proprietary polished turds.
YES WE NEED THIS!
@@darrennew8211 B2B is getting bad nowadays. They make their money off support contracts, and certain components seem to start dying over and over. I think some of them have gone so far it's hurting themselves, with repeated DOAs and customer callbacks.
This is a fascinating video that opens up the entire scam "Hoover" is running. It's my hope that any self-respecting merchant would see this scam and press Hoover to change its ways.
God. Just a fantastic video!!!
Might I add I am totally confused as to why any company interested in repairing your product would have you CUT OFF THE CORD!!
Nice to hear from you again Mr. Rossmann hope the cats are doing well.
"Do you have Apple engineers working at your company?" Sick burn!!!!!
Thanks for the PSA Louis, you rock!
My first job out of collitch was repairing commercial cleaning equipment. This was around 2008. The difference in quality and design between the worst commercial products and the best consumer products was astounding. I'll never buy consumer grade cleaning machines again.
Of course, I'll probably never need to buy any cleaning machine again since the commercial stuff I own might outlast my eventual grandchildren.
Must be a hell of a collitch.
@@PootWindbreaker guy's doing well enough to where he can repair electrical items but doesn't need a 100% grasp of the english language. I used to be exactly like you, I couldn't understand why some people seemed to have major gaps in basic english understanding, but then I also came across people that were smarter and more successful than me, who also didn't have 100% grasp of the english language. At that point I learned that maybe it's not my job to tell people when they make a spelling mistake or just mis-spell something, because it doesn't mean they're dumber than me.
@@PootWindbreaker well, strictly speaking it was a college, two universities, and another college that was part of a state university system at that point. My circuitous route to a baccalaureate degree through five institutions of higher learning was the result of the first university, the second institution of higher learning I'd attended, closing the program I was in and leaving the remaining students with no classes. I wandered through two schools, including the county college where I'd taken courses during high school,before they agreed to pay us to go somewhere else with an equivalent program. I was at 115 credits when family issues caused me to leave and take a job. At this point I've been to so many schools it can't be called a bachelor's degree anymore, but rather a bastard's degree.
I collectively refer to my time spent with ivy covered professors in ivy covered halls as 'collitch' in reference to the wild dada ducks books.
"You have Apple engineers working there?" LOL, that one got me!
The good ones went to Framework, Hoover sucked up the bad ones
That’d be a much better joke if 99% didn’t last almost forever. That’s the problem, your joke doesn’t align with reality but I understand, it’s trendy
3:48 I love these un-commercials 😄👏🏽
I practicaly LIVE for these videos.
Makes me feel so much better about myself as a human being knowing theres people who make "products" lime this
I do not know about the change in company ownership ... now i understand why the last Hoover vacuum i got was so badly supported and i could not get spares ... thank you ... NOT GOING BACK !!!
My parents bought a Kirby in about 1990, I have it now and it's still going strong. Had to replace the fan rotor recently but luckily Kirby still sell spare parts and I got a replacement for less than £20 within a couple of days. I'll admit it is a bit heavy compared to other cleaners but it will also probably still work after the heat-death of the universe.
My dad still has his Kirby from 1966.
There is no probably about it.
Only bad thing about Kirby is that they are super heavy. Otherwise, really good
Can confirm Kirby vacuum cleaners are built to last and built to be serviced. Growing up my family owned a Kirby. Made of real metal not plastic. Family got it serviced regularly and 20 years later parts are still available. Still works. Downsides are they are incredibly expensive and weigh a ton because they are made of metal.
Yup, my parents bought one in the 90's as well. Gets regular service, and still going strong. Had one too that was given to me, but rarely used it, especially after I got a robot vacuum. It is with my mother now, who's getting on in years, and was tired of hauling hers up and down the stairs. I'm sure that after they pass on and the thing gets back to me, it will survive me as well.
The Mr Clean cosplay is the cherry on top
I wish more companies like this get called out! Good work Rossmann!
Buy it, use it once, then get your money back.
This issue probably could have been a side note on a broader video. But overall I'm glad you are still making these videos.
This is from a long live stream where he took it apart to figure out what was wrong and ultimately fix it. It was great seeing him get owned by chat (chat correctly said he didn't get all the screws and said the screwdriver was too short despite Louis insisting otherwise, and chat knew the cause of the brush roller error).
You mean try to get your money back. Company's RMA service is increasingly hostile towards allowing customers to use their warranty and I only see that getting worse.
Don't feel bad Louis, your not the only sucker they've got !
I purchased one of their Hoover One Power cordless stick vacs about two years ago. I loved the vacuum and used it daily for around six months when the power and mode buttons started acting sketchy. Sometimes it wouldn't turn on, sometimes it wouldn't turn off. Eventually it just wouldn't start at all. I took it apart (which it was clearly not meant to be taken apart due to the way it was designed) and found that the motor, not being brushless, had created a lot of carbon dust from the brushes inside of the motor wearing as it runs. This carbon dust easily migrated into the switch board rendering the buttons useless due to the fact that this carbon dust is conductive. I cleaned the thing out good, put it back together and viola, it was working like it was meant to again !
But had it not been me, a person who refuses to pay anyone to do something that I can do myself (this extends to completely refurbishing my washer and dryer, and doing all of my own mechanical work, no matter how in depth !
LG Cordzero. Came with 2 hot swappable batteries and you don't have to hold a trigger to keep it running. 10 year warranty.
I felt motivated after watching your old screen replacements to try and do one myself on a 4th gen iPad Pro, safe to say I completely fucked it and my ego has been put back in check
My grandmother bought a Kirby vacuum/rug shampooer combo back in the mid-80s from probably the last door-to-door Kirby salesman in the Buffalo area ever and my brother still has it to this day and of course it still works.
They had door-to-door sales in the 2000's, in fact, they probably still do door-to-door sales. They work forever, as long as you can find vacuum bags, and they can afford the salesmen.
Every Kirby I've ever used had not very good suction was incredibly heavy and got dust everywhere but other than that.....
I have an electrolux from around 1972/1973 and it also still works, but the rubber seal on the front has gone hard.
My Hoover-modelled Beaumark (1988ish) is in the basement, still works great, and bags are cheap. Case was cheap, though, which was a pain.
@@hypnotised-clover You should still be able to get new seals for it. You may want to reach out to a local vacuum repair or Aerus. Our local vacuum repair does mostly Kirby, etc, but they work on Electrolux as well. They refurbished my 1981 Silverado model.
I love that there's a fire extinguisher nearby, that tells me how much Louis trusts Hoover.
The designers at Hoover - is that's their first job?
That tells us how much Louis trusts Louis. He had to repair the power cord and used very large crimps he had for his bike and very large heatsink tubing.
He gave it a few safety tugs though.
You thanking the person who pointed that out to you was so nice to see. You rule.
GOD BLESS LOUIS ROSSMANN. Man, when you get going you get at it 100000000000000% .... these really are your best moments. The real estate videos, the scammer videos, this is when you shine. You should focus your efforts going full ballistic at companies that do this because nowadays this is extremely common, if not standard. They think and know they can get away with these techniques.
Louis is crankier than ever - life is good!
The commentary about the designs and design issues are so relieving lmao. My wife makes jokes about how I critique the designs of random stuff we have all the time and doesn’t understand why lol.
Technological progress has slowed down. Things take longer to become obsolete. They need new reasons to keep people buying.
Aka. "planned obsolescence". Not all companies act under that directive, but I would absolutely bet on the fact that quite a lot of them these days do. I mean, how else can you keep sales up if your products simply work too well for too long?
all technological progress has turned into how to extract the most money in the shortest amount of time
@@marcogenovesi8570Yup, late-stage unregulated capitalism
Then they need to shrink the business and raise prices rather than make everything awful. We need legally mandated quality and ease of repair standards.
You’re amazing at finding things that are broken and fixing them. I did have to apologize to my MacBook Pro that you don’t mean what you say about them. I had to put my hands over my MacBook Pro’s ears. Please send no jinxes to break my MacBook… I need it for work. Thank you for the entertainment.
When my friend wanted to trash her MacBook Pro because the screen was broken, I opened it up to remove drives from it and saw that the SSD was Samsung flash memory soldered together. I found that interesting. The body of the laptop seemed high quality, but the inside stuff looked really crappy.
My mom had purchased a Hoover "OnePwr". Six months after purchase, the vacuum would (seemingly randomly) quit. She went through the hell that was Hoover's support, only to ultimately end up being brushed off. The battery contacts had become corroded and thereby began arcing, leaving the contacts rather pitted. I ground and re-tinned the contacts, making it work again... So thanks, Hoover. I'll keep my 50 year old Rainbow.
This is outrageous! Companies like Hoover really don't care about their customers people. Why do we throw money at them? What's the point? So they can get bigger and wealthier? We need more youtubers like Louis!
Just the exact amount of laugh-out-loud comedy I needed tonight. Thank you, sir.
This is my first time coming across Louis Rossman , and I love this fricking guy already 😂.
That engineer should be ashamed 😂 what an utterly horrible design
Didn’t expect to see a will comment here.
as a engineer myself i feel bad for the engineer.. he is most likely not the one making that decision..
if he is not doing it, someone else will do it instead of him, and it will only get him into trouble.
edit:
or he has to cut corners because there is a deadline lurking..
i clearly remember the last estimate i provided for a new feature was cut in half TWICE and then they confused working days with time until completion and shortened it even further..
guess what i wasnt able to make it in time
I had a similar experience with the stupid lenovo square charger, where you need to throw out the whole charger, which mind you has a replaceable wall side c5 plug that seems very sturdy. BUT the side that gets unplugged constantly and connects to your laptop is soldered on and the charging cable tip itself is paired to the charger using a resistor that tells the charger, which power rating your plug supports.
Since higher than 65W cables are not available and even the 65W requires you to take apart the whole damn transformer brick to desolder, I had to throw out the whole damn 135W power brick. Yet you have these companies claiming they're so green and totally net 0!
Oh ye, the warranty period is only 6 months, so you effectively need to shill out about a hundred every half a year.
Yeah wish sells a replacement one with 23 diff plugs,square included, but you got to supply the cable to the wall part yourself. So dont thro it out, its about $28- for the brick and wish is ok. I've never lost money with them.
“Net zero” is in two categories:
1) we are taking credit for recycling production waste back into raw materials (something they are always trying to do better to save money)
2) we replaced screws and tabs with glue to save a little money on materials, and by pure coincidence now it’s not repairable without giant expensive machines that only we have. But those machines for repair don’t count against our wasted energy or materials. We made sure of that when we donated to the people who audit our environmental karma claims.
@@EmeraldHill-vo1cs cheap chargers put undue stress on the power electronics of your device. It will work fine for some time but dont b surprised when half a year in your laptop stops charging or releases some magic smoke from the power circuitry integrated into the mainboard.
@@unpaidintern6652 Well just trying t help.Of course i would check out the device first; like you must have done.
I try to fix all my power bricks, especially magsafe cords!
Im convinced. Im never buying a hoover, and im current in the market for a new vacuum. Thanks Louis. I almost made a mistake buying a hoover vacuum
Thanks for the screenshot at the end of this video. I very excitedly voted for your nomination for FTC commissioner. We DESPERATELY need fierce representation of right to repair in our government to give us back control over the things we buy once again!
Wait he was nominated for FTC????
@thegoldenatlas753 not officially. On the wethepeople website that let's citizens vote for who they want nominated. I sure as hell hope it happens officially.
Silicone lubricant works a treat too. I keep a "comfortably large" supply of contact cleaner, silicone spray, and WD40 (along with a lifetime's supply of white lithium grease). You'd not be surprised to know our appliances seem to last very well . . . . .-
Oh man, I use battery power tools frequently. Once I found silicone spray lube, I haven't really had a problem with the batteries not wanting to come off!
Cleaning the rails, and applying a spray of silicone makes such a difference! Dirt tends not to stick, the damn things come off more easily, and it's all-round a happier experience!
I think the only other upgrade that I liked as much was putting copper washers in a fireplace door and wrapping the catch in copper sheet. It went from squealing to whispering! I still need to figure out how to get copper bearings into the other moving parts...
@@samuelmellars7855 Same applies to the extension tubes on vacuum cleaners. What was previously "bonded for life" once again becomes easily detachable 🙂
@@phils4634 "clean it and lube it with the proper lube" has such a wide spectrum of application!
From furniture to electric appliances, going through -everyone- _everything_ in between!
Good man! These videos should infuriate me, but I find joy and comfort from knowing someone else understands the greed and evil us peasant consumers are bombarded with.
I love that this could have been a 4 minute video but Louis jumping around on Hoover’s incompetence and greed makes this quite enjoyable 18 minutes.
i see right through companies as well. That's why i watch as much ppl like you with stuff like this. THANK YOU !!
You've got my vote commissioner
The world will end becasue of greed and stupidity.
Technology without wisdom, is a death sentence.
I don’t own any Hoover products, but enjoy watching you so much that I watched the whole video. Thank you for being a real person working on shit.
I've been treating companies that change hands as though they're new for many years now. It's an especially useful rubric in consumer electronics, .
Also, companies where the founder retires. It's the same thing: the buying company bought the bought company in order to cash in on its reputation by providing inferior products.
"It's not a bug, it's a feature."
I bought a Bissel back in 2018. Paid 34 dollars for it at Walmart. I used to use it every day on my floors. So far I haven't had to replace any parts. All the maintanence needed was to rinse out hoses, dustbin and filter. Granted I no longer run it everyday, it's a well built and dependable unit
You didnt spend enough, should've bought a $1500 robot vac that fails in 6 months.
I had my Midea M7 Pro break after 1 year (faulty navigation). After 2 months I am still messaging back and forth with them. They finally relented and said they would refund me after I sent the robot back, but refuse to give me shipping information
@@LukasJosai I'm old school and see companies condition and rip off the newer generation. They don't want you to use a mop and bucket that does a better job and takes a few minutes. BTW the mop lasts doesn't fail or need new $100 battery....This can be applied to many other scenarios. But if I by an xpensive item and it fails prematurely I just buy a new and return old with new receipt, telling them its defective.
Heh. I have an iLife A8 Vacuum (iLife is a Shenzhen based company) which is going on about 7 years now. It's needed a few new motors just from running for 3 hours daily causing dust to work its way into the motor windings, as well as a new battery from going through 1,300+ charge cycles. But with that said, it has camera navigation, LIDAR navigation, collision bumpers, and it has no app that bricks the product when the servers go down! It uses a simple, dumb IR remote that you set the time and schedule on, then send a command to the Robot. The microcontroller on the robot does all the work, and the device has proven itself to be easy to repair.
It was only $200 when I bought it new...
@@SGCSmith And for $10 you get a deluxe mop and bucket!
😂
We’ve had a Dyson vacuum for probably 20 years and somehow they are still in business. Mind blowing you can still make a quality product and not run out of customers.
Dysons are expensive af, but then again
A reliable Dyson, well that's a rarity.
I like older Dysons for this reason, I want a DC04 again
It's not about running out of customers, it's about running out of growth, capitalism needs ever increasing growth, stagnation is bad, these companies cannot be content with "that's enough" the profits must go up, the revenue must increase, forever and always
First you get as many people to buy your products as possible, you make reliable and quality products to get people talking and make yourself a trusted brand
Once you have a set brand name, you then start making cheaper products, more people buy
Start making products cheaply, saves money, revenue increases, customer be damned, they pay the same price for a cheaper product, that's profit
Finally you start making products designed to fail, make them buy over and over
The revenue must increase, what will they think of next? Maybe they'll make brushes that have to be replaced every now and then, but the vacuum won't start until you get a new brush, you can only buy this proprietary brush from only them, and you're fucked once they stop supporting that vacuum, they won't let you use it even if you're willing to pay, time for a new vacuum, cough up $150
@@Senor_potato A company can still exist without growing, they can have a stable supply and demand, constant growth is not needed to exist, but it all depends on the CEO, if CEO wants an always non stop growing company, then that is different.
Most companies still don't acknowledge the power of the internet. Every product I buy, i first check reviees, preventing to buy dubious products from dubious sellers, even established brands! Only the wording is a litlle like G Ramsey, but do understand your frustration, great upload!
Planned to fail
*forced
*Designed to fail
Do not cut up extension cords to get a new plug. You can buy replacement plugs at any hardware store.
Not at midnight!
I could wait until tomorrow to buy one plug instead of waste three crimps and two pieces of heat shrink. But then my temper will be back to normal. And what kind of video entertainment would that make, huh?
Think about it.
The fun of repair is the satisfaction of making it work now :)
@@rossmanngroup Also, we live in an era where an extension cord costs less than the damn plug...
The whole purpose was because Hoover told him to do it so he can get a new one but they never did it
you think the guy literally sitting in what looks to be an electrical repair workshop doesn't know that?
And tell that to many office towers that mod their industrial old school looking stand up vaccums in this fashion (stock cord bye bye, on goes the 100 ft 14 AWG or 12 AWG cord)
I used to work next to a Hoover store it was really tiny and had overpriced vacs in the very nice side of town next to the millionaires. Even then they didn't have any business that I ever saw.
LOUIS!! wtf you been bro? thanks for your work that should be done by our massive, bloated, bureaucratically bound "consumer protection" govt agencies... who dont do shit.. smFh..
just wait and see how bad it is going to get. Anyone that pays can do whatever they want.
@Machistmo agreed. The Biden people just put some teeth In the right to repair. You can bet what's gonna happen when Musk is appointed "efficiency czar 2 of 2"
another confused person wanting to government to do everything for them, not sure in what world you think anything the fed government has done anything, ever, that makes you think they're capable of doing what you think? Why do you want the government to have ultimate control in so many aspects of business and by connection your every day life.
Consumer protection is gone. Has been since the late 80s. Now it’s just an arm of the corporate overlords that gets used as controlled opposition and to do their bidding. REAL consumer protection ended with Ralph Nader.
You think it's bad now, wait until these "bloated" consumer protection agencies won't exist anymore at all in a few months...
0:40 - That's the same thing I had to do with a Tineco Floor one S3. Are you shocked with a Hoover device? Take a look at the Tineco I mentioned before... I had THREE of them, and they are an engineering failure, under all aspects. Every single screw of the device gets rusted after a while. The impeller is made of a metal which gets rust too, the bearings gets stuck because the impeller ingests water quite easily. The sensor gets crazy and the device runs at full power 95% of the time. It's a mess to clean and you have to get your hands dirty. The stand is poorly made and the pins don't make good contact to recharge the battery.
Bissell made me cut the cord off of a brush head before for a battery powred vacuum with a broken wheel.
They did send the replacement, but i kept that second battery and vaccum sans power head, and its a fine car vacuum now for free 😂
10:32 the moment Louis decided to demonetize his video 🤣
If FTC Head Rossmann can make it so that any hoover sucks as well as my 50-year-old Kirby, I'll vote for him in a heartbeat!
Had one of those Kirbys too. My mother, who's in her late 60's, now has it for the second floor so she doesn't have to haul its twin up and down the stairs. Best vacuum I ever owned! That thing will survive her, and me as well after it gets passed back to me (hopefully not too soon).
Thank you, for your service. I know now what vacuum NOT to buy...
wtf cut the cord? it sounds like that 90's prank call that you posed as a telephone operated and asked people to cut the phone cord to make it wireless
Hoover. They produce vacuum cleaners that don't suck.
Them asking you to cut the cord off SCREAMS scam
It’s a common enough warranty thing when they have no intention of repairing units and want to save on return costs. It is a response to people filing warranty claims on working units to get a second “for free”. It’s stupid, but it isn’t automatically a scam, it just takes advantage of the fact that most people have no idea how to connect a cut 120V cable (and probably shouldn’t try, because let’s be honest, we know it won’t work out enough times that people will die). It amazes me that shipping it to a refurb facility isn’t worthwhile for cheap and well known issues like this, but it doesn’t really surprise me.
I will gladly second the statement that kirby vacuums are very repairable, it is actually possible to get individual parts of the motor assembly. (Carbon brushes, field coil, commutator etc) It is quite possible to pick up one that does not work and get it running for less than the cost of a brand new one, though getting it to look good doing so may be another matter.
They have also been using the same power train since the G3 came out in 1990 - The same motor assembly will go in every model from the G3 to current, same with the transmission though the colors of the wheels and pedals may differ.
As far as hoover goes, given my own recent encounter with hoover, albeit as a vacuum repair tech, it is just par for the course.
Had a customer bring in a few of their commercial shoulder vac pros, needed new power cord pigtails on all of them. Turns out that despite not only still being in production, and for sale on their website, all sale of individual parts had been discontinued. Basically, if it did not qualify under "warranty" you were screwed. While an aftermarket cord could have been added, without access to replacement grommets of the right size, molding and length it would have taken more jury-rigging than policy allows. If the old ones had been intact i could have re-used them, but they were in pieces, if not worn away entirely.
I always check out Project Farm on UA-cam when I need to buy stuff. Whether it's a tool or vacuum or laundry detergent or motor oil, I search his channel for what I need to buy first.
This, 100%.
Baby wake up, the new season of "Texas man loses his mind over the garbage design of electrical appliances" dropped
He lives in TX but is definitely a NYer in all of the best ways. 😂
@@yayinternets He is now Texas Man
@@yayinternetsFormer virgin New Yorker, now a chad Texan man
@@Brixsterridiculous. Only way he talks shit to power is being a New Yorker. Texans are bootlicker see: last election
Doesn’t sound like any Texan I’ve ever met. Sounds like he comes for Queens or somewhere else in NY.
Been watching off and on for years - this is EASILY the most absolutely unhinged, hilarious video yet. 100!
Hey Hey Welcome Back man! I honestly missed you! I even asked on your forum what happened because there were about 2 weeks as you didn't upload any video... Greetings from Bosnia and Herzegovina!