I never know my phone number . Recently I wrote it down and switched tape it to the back of my phone. I don't every call my self so how am I going to remember my phone number
@@arianae2003 same. I literally started my first restaurant job 3 days ago and each day I've had a bad customer interaction. Today I was on the phone with a customer taking down an order and she literally asked me if I was from another planet. I already wanna quit. I hope the customers at your job are less rude!
@@doidoi8544SAME. The douche-tards don't deserve any of OUR time. No matter how abusive they are, the company always expects us to sacrifice our dignity to appease the customer, the customer is NEVER right.
I despise this phrase. Working in food service and retail for years has shown me what that phrase means. It's means "I'M the customer, I pay your wages, so treat me like the god I am!". It's made even worse when management doesn't stick up for you and rewards their bad behavior. I hope that phrase dies out.
Sometimes it's good though. Went to Six Flags. They had a price tag on something, rang up for much more. They wouldn't sell for the price they had on it. This phrase came out, other customers agreed, got management and they finally sold it for the price they actually had on it instead of the much higher price it rang up for. That's false advertisement and in this case, that phrase helped out and it was properly used.
sleepy, I worked at the most fucked up ass Long John Silvers here in South Austin (Ghetto fabulous) when I was 16. It was my first job, and rarely did a week go by without some piece of shit customer walking in and ruining the day for me. I once had this stupid asshole come in and order two of a 1.99$ basket special of a single fish fillet and fries. However, this dumbass didn’t take it as it WAS and added 2 large drinks 2 (EXTRA) Family-Sized Large coleslaw’s and wound up cussing at when it wound up 8$ more than it would have had he taken it How it was advertised, and storming out with his poor wife like a motherfucking 8 year old. Every time I hear “Da CUstEmUR iZ aLwaYZ RIte!” It enrages me..I could go on for HOURS about the assholes I had to deal with while I worked there... Long story short I completely agree with what your saying brother. XD
Customer is always right is wrong. I work at staples and rarely run in to shitty customers. I was helping a customer in print center and another one told me he needed to wait. The copier has an issue. We sort it out. He leaves. Then he comes back and threatened to fight me and insulting my co worker so I was behind the counter and decided not to help him and do something else and he left. He complained to the manager but if you leave how do you expect help just wait.
I agree with you on that, having countleas people get angry with you dor something you have no control over really dampens your day. To say the least. Thats when i act supper dupper politel and that throws them over the edge and walk away.
@@TheMythOfTheThickSix I would rather die a painful death than to ever even think about being a cashier for a single second I have seen too many coworkers get verbally assaulted by hateful customers to many times
36 years for me. Loved the work (I was cold/hot deli and seafood depts) hated the customers. I hate most ppl now and avoid shopping like the plague because I still have so much rage inside I’m afraid of it spilling out. Been retired 4 years and I thought I’d get better. I still hate Christmas also, it seems to make customers even worse.
@@jasondyrkacz8270 hell that sentence is why most workers want to kill the customers rather than help them. if people werent retarded or trying to scam us we would be nicer
This is why I’m getting out of retail and because of my mental health issues, It just feels like I’m doing jail time dealing with difficult rude customers and rude colleagues with minimum wage on top of that. It’s just not worth it 😔
The most important thing I've learned, is that if you can do something for a customer, never tell them HOW it's going to get done and don't ask them any unnessesary questions. They don't need to know the details, and they get nervous when you ask too many questions. All they want to hear is "OK". For example: a customer called me asking to have their email address removed from our mailing list. Since I have my database set up properly all I need is their name. When they called me they already identified themselves so I didn't even need to ask that. So my response was "OK, thank you for calling." I didn't tell them about my database and I didn't need to ask them any questions. They felt like I listened and I was able to get off the phone quickly so I could get back to work.
Sometimes it's unavoidable. I had to look up a customer's rewards card and she told me her name. When I asked how to spell "Catherine" she rolled her eyes at me and said nevermind. I told her I had no issue looking up her card, it's just that's there's at least 7 ways to spell "Catherine."
Just talk in first multiple person. " 'We' are sorry" instead of " 'I' am sorry". " 'We' will fix the issue right away" and not " 'I' will do it". Most customers don't care for the difference, but it does a lot for your psyche. After all, most of the times it's not your own personal fault that they are upset.
I had a co-work try and kill a costumer with kindness. The costumer wrote a complaint to complain that he was being too nice. Had another co-work who was just a very hospitable person. She had a costumer complain about her being too nice too and both times we all got a kick out of it.
@Julian There does come a time when you have to put a customer in their place. No one should tolerate abusive behavior and management should not tolerate it either.
Okay I know this is 4 years old, but how TF can someone complain to a manager about a worker being too nice!? X.x you truly are damned if you do and damned if you don't.
Employers don't do enough to defend their employees when necessary. I deliver pizza for a living and I hate the customers that expect us to be mind readers and then get upset when you don't do certain things. I know if I was a manager, I would ban an unruly customer from my store. Employees shouldn't have to tolerate abuse or disrespect.
According to these corporations, they have the right to do everything up to and including unaliving customer service workers. It's all the employee's fault...
I worked retail in a liquor store for 6 years. I loved just not selling to people who were rude since I didn’t have to. I would just say “I think they were already drunk”
Lol I LOVE when customers argue with me about whether or not we have an item. I work at a candy store and I'm the stock manager so most times I know off the top of my head if we have something or not, so sometimes customers think I'm just making stuff up because I don't have to check. When they insist on me checking, I just go into the back and eat a couple pieces of candy and talk shit to the other employees lol
If you are going to work in retail (like a grocery store) I always suggest getting a job on the sales floor stocking or in a specific department. Avoid being a cashier on the front line dealing with customers at all costs. One of the biggest pet peeves I have are people who argue over the cost of items all the time and you would be surprised how many people do it. Never in a million years would I ever try to get discounts on merchandise that I know are not warranted but people do it anyway. It's irritating and some people go as far as to try and push cashiers into taking whatever they can get off their total. These people are extremely selfish because they don't know or simply don't care about the fact that what they are doing can get someone fired. I have one lady who comes through my line with the intention of ripping us off as much as she possibly can and I am at the point where the next time I see her come through my line I'm going to call a manager over to come deal with her because she is extremely problematic and I refuse to give someone who's that bad to deal with customer service
Pshh, I work at a grocery store in grocery department and it has its own bullshit too. Like, "excuse me, do you work here"? NOO!!! I just like to dress head to toe in this stores uniform because I love it here so much. What part of the company shirt with the emblem on it, apron, name tag, and the fact that im literally stocking WORKIKG in the store don't you get? Where's the disconnect? Do you work here. Lol gtfo. Or for some reason, they think you know where every single thing is in the store. When you're hired for a department they don't cross train you for other departments. Well not at first anyway. Unless you want to change departments. I'm sorry I don't know where this little fuckin obscure item is you're looking for in the meat department or produce. Or another good one is when they ask you where an item is and then proceed to tell you where it's not at because they already looked. Then why are you asking me?!! If you already looked and it's not there then we don't have any!! Lol!! And no it's not in the back quit asking. It has gotten better since I moved, but this was basically my experience everyday when I was living and working at a store in fort Myers Florida. Nothing but a bunch of northerners down there for the winter time. They don't teach manners up north.
Walmart killed my will to live. I worked with assholes and worked a 4am-1pm shift. I told management I wanted to move to a new shift and they straight up said no. When I asked why they said they had no available shifts, but the giant white banner that said "Now hiring" said otherwise. I was either sleeping because I had to wake up before 3am or working. I had no social life and my health began rapidly declining. I was constantly depressed and had no motivation to do anything. I was too tired to look for another job and constantly felt like shit. I finally just quit going in and they fired me. To be honest I was so happy. My health improved dramatically and my depression went away. I've been working on my health and looking for a new job. If you can stay out of retail do it. Customers definitely don't help when you are already pissed off and they just bitch at you for something you can't help. Don't ever give up even if you feel trapped. I worked there for 6 and a half years and got out. It didn't suck until about the final year. Great video Fanta keep up the great work bud.
I'm a former 3rd shifter, working at a different store that isn't Walmart, it wasn't easy switching shifts but oh my god switching shifts did miracles for my health because now I have time for myself!
Retail/Food is great for a while to give you real quick dose of how people are in the real world and how to harden yourself a bit. My friend could never understand why I was so gd annoyed and fed up with ppl bc she had only been in college the whole time and never had a job. She just got one recently and yeah she realized real quick why.
My managers(at the store mind you) are the coolest people you’ve ever met. The store manager will go out of his way to help you anyway he can. Even so, I was told that if a customer starts to yell at me or curse over the phone I can hang up and place him on the ignored caller list. And if a customer curses at us in store we simply point him to the door. We don’t need the business of 1 shitty person when we get plenty pleasant people
On thanksgiving day in 2015 at Walmart a woman came in and grabbed the last 28 cans of Cream of Mushroom... then she asked me if we had anymore in the back, i scanned the bar code and it said that we were all out... then she started screaming that she needed another 40 cans because her mom was coming over to her house... i don't remember how the rest of the story happened... but why does your mom need 68 cans of Cream of Mushroom? and she realizes that there are several other stores she can go to, right? and why did she wait until the day of thanksgiving to buy the stuff she needed? also, did she think that nobody else would need some, she took the last 28 cans of it.
I work at a craft store. One day an obviously already in a bad mood kid opens the door pokes her head in and asks about a line of products I've never heard of. (Apparently some lifestyle youtubers line of papercrafting products). I told her I was pretty sure we didn't have that brand. She makes an "ugh" face and closes the door. Maybe a few moments later she comes back in with the dad who is also obviously in a bad mood. He takes her up to the register where I was and after some roundabout I learn that its papercrafting stuff shes looking for. I say again I've never heard it but I tell them the paper stuff is 3 aisles away if they want to check. They both leave, come back with my manager a little bit later empty-handed. The dad thanks the manager and tells me not to send them "on a wild goose chase." I tell him "I'm very sorry, sir" but in my head I was like "bitch I said exactly where it would have been if we had it, said we probably didnt, and the store can be crossed 3 times in 5 minutes. You're the ass who probably dragged my manger all over." Luckily my manager was the cool one and also knew there was no way we would make that duo happy.
it's the year 2022. I'm so done with people and provoke rude customers until they rage quit and just leave. If they don't see me as a human why should I treat them like one?
I had one customer who wanted something that was out of stock. For reference the thing she wanted was on sale, a really good sale. She wanted a vacuum that was normally 100 dollars and it was on sale for 40 dollars and she was telling me she wouldn’t leave the store until she had one😂. She wanted my manager, who really isn’t super nice and she told her the same thing i said. It was a lit moment😂
Putting on a vest for work is like putting on a clown costume. At least that’s how I feel when I’m forced to wear one and be around customers who give you dirty looks all the time.
If "the customer is always right" then it's the wild west. Might as well not even have policies. It's hurts productivity to have to wait 15 minutes for the manager just for them to go back on their associate's decision to uphold that policy. It wastes time and creates easily avoidable confrontation with customers. A lot of the problem is simply that when you work retail your job is to deal with the community. And that includes the mentally damaged. That includes straight up criminals. Wal-Mart's door are open to any slack-jaw shit-kicker off the street. Your job is looked down upon so even unemployed drug addicts think they have one over on you. This includes whatever narcissists, sociopaths, bigots, or whoever else may need something from your establishment that you may have the misfortune of crossing paths with.
For people who work in customer service, I hope they see your video. I can tell your advice is really good. I use kindness a lot to deal with problematic customers, but when I'm the one in charge and there is people harassing my subordinates I come to defend them
I worked at a call center like 8 yrs ago. The worst was that they let customers survey us. They already had QA to make sure we were doing our jobs. I got a 100 on a call by QA and yet customer that didn't like the company policy gave me lowest survey score. It took 15 perfect surveys to make up for the one bad one. It cost me my monthly bonus. Customers were good at telling me they can have me fired if I don't do what they want. It was crazy
I'm a cashier at a supermarket. Another method I do is even if I don't agree with what they're complaining about I pretend to sympathize with them then they don't bitch at me anymore. It doesn't always work but most of the time it does. For example if they say something should be cheaper I say yeah I can't believe its that expensive. I don't blame you. I can't change the price but I can try to see their point of view and when I do most of the time they back off cuz they see that I care instead of saying what I want to see which is whatever it is what it is. But that's just a minimal thing. There are much bigger issues that are not that easily solved. So then I just let it roll off my back.
My favourite is always: "Do you have more in the back?" "That's one of our top 5 best selling items in the store. There is no advantage - or even the opportunity - to have more 'in the back' somewhere. When we get them, they're out on the shelf immediately because they sell fast. When they're out, they're out." Shuts them up every time.
Was searching this sht cause I had a customer treating me like a personal shopper with a store full of other customers…. How do you not feel like a piece of sht with a store full of other customers glaring daggers at you?
So true . The video i needed to see. I always deal with rude customer at subway. Since i work in the hood customer would always get pissed about the price and they think i would charged them high for sub. I dont make the prices. Customer always try to be a prick.
I always said if a customer is gonna swear at you tell them to leave the store or call security. But then you get into trouble for that cause the manager wants to think they are the king and would do anything for the customer.
I work at Joann fabrics and sometimes the customers are extremely rude. As a team member, we are treated unfairly. We have no training in how to deal with these situations. I have cried at work about 10 times.
Stay cool and calm. It was hard for me my first few years of working at Wal-Mart, (I'm too scared to find a new job,) but really just gotta fake it until it comes naturally.
Great video. I like a version of killing with kindness that is pretending to side with the customer's complaint against the company. Best case is that it's a real issue and the customer then realizes no one in the store is high enough in the company to control it. "Worst" case the customer is irrational and upset but then has no outlet for it because you're agreeing with them. Either way it does de-escalate things.
oooh trust me call center work can be just as bad , especially when you deal with rude and angry multiple times a day every day, some of them are that bad
@@Magnarmis been there done that, i understand, thats why i dont work anymore..... well, i do, but i work for myself, i run a small online shoppe, because i have had nothiong but abuse and mistreatment and blatant disrespect from customers coworkers bosses..... i am middle age and disabled, and i dont have time fort hat mess
Sometimes with loud, rude customers that always come in and treat me like shit, it's good to yell back at them with anger and they'll never fuck with you again. Same goes for associates that always give attitude, it's better to show your true side and then they fuck off
I wish people were more polite like me. A customer comes up to me and the first thing out of their mouth is "sorry". Not "hello, how are you?" "SORRY". Hardly anyone says excuse me to me. It's very rare to have a nice customer come up me and use the name on my name tag. Retail is hell on earth.
Customers don’t care how we are doing they think they are God’s and we need to bow to them, the customer is never right 100% of the time and yet they think they are. You say don’t take it personal yet the words they use is always you, you, you. They always attack us as workers how can you not that it personal. They dont understand we have rules and policy’s and yet they think they can do whatever they want
Some guy said he didn’t like my f ing attitude when an item rang up a different price. He then went on to tell my manager that I was rude. I’ve never had an experience so frustrating. Coworkers have tried to ban this guy from coming into the store. I still have some nightmares about this, and was scared he was gonna attack me.
this is actually really helpful. i hate when people are dicks to workers especially in retail because the workers have no choice in how the companies policies work.
Just had to deal with a crazy lady on Etsy. She refused to read the description, then blames us and calls us "liars with less than 1 star service". We reported her twice to Etsy for harassment, marked her message thread as spam, cancelled and fully refunded her order, and put a private note on her profile about her behavior. I wish we could block her from ever shopping in our store again, but we can't. I even sent her screenshots and circled in red the info she was arguing about. She is still absolutely convinced we are liars and refuses to see any proof that she made the mistake. I finally semi blew up at her and told her to stop blaming us for her mistake, that we were honest with her every step of the way but we can't force her to read. I wanted to say SOOO much more, but in today's world customers love to shout online that the shop is wrong and horrible, but they never show what they said and where they were wrong. So it's a good idea to CYA and assume everything you say and do in any interactions with the crazies can end up online and completely out of context.
I love that he said that the customer is always right is bullshit...I hate that statement. Yes a customer could be going through some shit but what about the sales person, aren't we human too? People need to just learn to respect each other. Just as a sales person or a manager needs to learn how to deal with a customer, the customer needs to learn how to be less rude and calm down. In restaurants if you're mean to your server they put nasty things in your food. So I've learned how to speak to people with manners.
I always try and be the best customer I can be, hopefully I can be the exact opposite of these people and remind the employees that there are good customers too. I always hate these type of people who are assholes just to be assholes.
I absolutely love this video. Last Friday I got yelled at by some bitch who asked if we had a certain TV that I knew we 100% didn't have it. She got the manager and told him I didn't wanna help them. I didn't get in trouble though because my manager knew we also didn't have it. Also you should make a video of all the old people who made working retail a headache.
I work at an ice cream shop. Today I had a lady call and scream at me because the bottom of her treat had become curdled after it was left in her car for an hour while she was shopping in Sam's club. She thought for sure she was going to become violently ill.... I kind of hope she did. To be fair I'm not stupid enough to eat hours old dairy products left a room temperature. 0
I've gotten to a point where I love pissing off customers 😂 I love it when a customer says "can you check the back?" Because I go out back and smoke me a cig 😂 I come back saying I checked everywhere and we don't have it.
I work at a grocery store, and I’m hostile no doubt. If I’m on cart duty I make a point to dump all trash in the carts directly into our parking lot, in front of customers. I’ve been called out for littering by customers and I always act like I don’t hear them(it’s way worse with cart wipes left on carts after pandemic) I’ll never throw their trash away for them. Retail customers are scum. I’m pro earth and I hate littering, I recycle, but when I dump their trash it’s THEM doing it not me. I’m not here to throw away those scumbags garbage. I even created and shared a point system for people on cart duty, 1 point for every piece of trash dumped in the lot, 2 points if you do it in front of the customer responsible, 1/2 point if you fake putting it in trash in front of management but accidentally miss the can, and minus 2 points if you remove trash from cart and properly throw it away. Everyone in my store plays and we even compete. Makes cart duty more fun
About not knowing your number: Back in the old days where everyone had a house phone and had the same number for years, you pretty much HAD to memorize numbers and you would have the same one for a long time. Vs now with cell phones, you don't have to memorize anyone's number. Just call each other once and save it in your phone. That can go for your number as well. You just don't HAVE to memorize it anymore and sometimes people go through several different phones over the years and have to get new numbers if their phone is cancelled or they have too many scammers and collection agencies calling etc.
Massive game downloads AND game updates are a huge problem nowadays. I remember a year or 2 ago, someone I watched briefly talked about this issue. I remember it saying that developers used to know how to compress files very well. Knowing how to compress files was a valuable skill to have. Now that developers/publishers know they can just shift the burden to the consumers. That’s exactly what they do.
I work at a store partnered with Kroger where the customer almost always gets their way. I worked inside for about a year or so, first as a cashier then as a home clerk and I absolutely hated it. I ended up applying for and getting a position in the fuel center where the company makes no profit unless someone purchases a snack, drink, or automotive item. One of my favorite things about fuel is having the approval to refuse service to someone if they're being unsafe while filling their vehicle. What's even better is that when they go inside to cry and throw a fit to my manager(s) they always back me up but when I worked inside I didn't get that luxury. Granted, I know the only reason they have my back is because they're making little to no profit in my department but it's nice to finally be able to tell customers no without repercussion.
I know this is a few years old but as I listened to you tell the story of how you told the lady to leave the store I thought to myself, "This guy would be a great bartender!" It's the one service job where you can cut people off, eject them from your establishment, or even water down their drink if they want to be a douche. Plus, the money is so much better than retail. Yeah its a pain to babysit adults & drunks BUT you have a lot more control when people are assholes. Just a thought. You just seem to have the mindset & balls to set people straight. It's a good feeling to not have to put up with people 's crap!
Their be customers who buy prepaid cards every month but come to us and as us which card do I need for my phone. We as them do you buy service every month and their like yes. In our heads were like you buy service every month how is it this month you don't not which service provider your with.😑
i recently just started working at a walmart and when the two week mark past alot of people started treating me completely differently a customer literally came up while i had my vest on and dead looked me in the eye and i know she was bullshitting me asked if i worked there and i get countless stares from customers and the people who work there like they dont want me there or something and its incredibly creepy
One lady at Walmart asked me "wheres the vagina cream?" and I had no idea what she was talking about. I walked around w her and she said "there it is" and started opening them and shoving em in my face asking "does that smell good? Do u like this one?" I want to die.
What I do is try to connect with a customer. For example I had a guy in my rental shop he was angry he was told we couldn’t drop everything and install a hitch he wasn’t supposed to get. The call center told him it would be fine, but the people at a call center don’t work in the shop so they have no idea. I told him look I get you are angry what I’ll do is take some money off of your labor you’ll save 40 bucks and I’ll bill it to the call center. It shut him right up and instantly I had a sale and a commission
Loved this video. Meant alot to me since I work retail and have been for 9 years. Best buy, babies r us, action figure store, gamestop. Never worked walmart but my moms been there 23 years! I dont know how she does it but hearing you call it a death march just hit me and made me tear up just thinking how she can do it for so long.
At my job I deal in absolutes when they get ugly. When they act like children I always tell them sorry we can't help you, if we legit can't help them. If you're polite, I'll see if I can bend the rules for you.
I was new at a retail job, and a customer asked me what aisle to find a particular product. I said Im new here so I dont know, cuz I never heard that product that he was lookin for. He proceeded to smirk in a sarcastic way and said, “you’re doing a good job bud” Honestly the job is good, but it sometimes feels like im a slave when I encounter rude customers like that.
Customers are always right until I say their not. If a customer is rude to me I just be very flat and give it back to them. Not worried about getting fired cause first off nobody is better at my job then me and nobody wants to do my job cause its crap. Management always takes my side.
So if you've been working retail for a long time or just feel the need to take you anger out on shitty customers... get a job at a gas station, especially one where there is no store. You can pretty much do or say anything to customers as long as it's legal basically. Also I guess this only applies to NJ and OR where you can't pump your own gas, but if you can find a way to extend it to other states (like make sure you're working alone), find a way. It's well worth it. At Exxon, the customer is cannon fodder when needed, lol.
I sleep just fine the night after a customer is rude or stupid. I just go text all my friends and we riff on your stupidity. The funniest thing is when you have to tell a customer bad news, but you are going to tell them how you can make it up to them, but they interrupt you with a string of profanity and blasphemy and shuffle away angrily shoving people and things.
At home depot I had a customer that was supposed to clean their tools before returning them and they didn't and they were about to get mad when I was about to charge them a cleaning fee. Same if they get charged a cord fee since they ran over the cord with the machine by accident and yet we didn't give it to them like that. Sadly enough some customers still did that to me even when I rented it out to them and I was checking it in. They have the nerve to lie and say I gave it to them like that. When I know I didn't. They don't read their contracts either even though we go over with them before renting it out to them. There are times where management would side with me and there's times where management would not and I would tell the manager to put in their code and password in and have them check it in and if they tell me to do it I will write down on the notes that as per so so manager to not charge them. I did that's all that way I don't have to explain to other tool rental employees and my supervisor why the tool was returned like this and who returned it since the person who returned it is on the contract. Customers would even want to have the late fees waved. Management would bow down to them and take off the late fees even though they were 4 hours late on a 4 hour rental and they got charged for the day. I feel your pain on pain in the ass customers.
I need this especially when I am NEW to retail. I don’t know everything yet so I run into people who may not know that. If the line builds up, the customers get upset and I understand why. It gives me a sense of perspective and respect whenever I have to wait in line as a customer. Maybe the person is new and doesn’t know how to do a certain thing yet. For ex: a customer said they had a digital coupon and I have never done one, my coworker was on break and I called her to try and figure it out. I was stuck on the screen where it was showing me the coupons. Her total was somewhere around 99$ and with the amount of time I took up trying to figure out how to add the coupon, once I finally did figure it out, it took a whole whopping 2$ off the total. The line was building up and I could overhear some people talking about just putting their items back and leaving.
I’ll never get the “check the back” rationale.... why would a store purposely withhold stock of items that obviously sell and often sell out back there? (And whenever I need to get something for my parents and they don’t have it my dad says “ did you ask if they have it in the back” I’m like “ if it’s not on the shelf where else would it be?” )
Stockers dont stock 24/7 fam haha. If it came in on the truck but hasn't been a stockers shift yet it won't be stocked. (Overnight stock shifts are clutch tho. The store closed so there's no customers or their bullshit to deal with; just the managers from other shifts letting their employees slack off) Edit: spelling
@@gmcnewlook I only know from having to rearrange freezer slots from stuff not coming in yet Tbh. Pretty sweet if you like starting busy all shift w/ no thumb twiddlin. $11/hr full time. Was 1.5x higher than min wage here
when i assured customers i didn't have anything in the back and they insisted i check (like i'm not there 45+ hours a week) i would just walk back there, vape a little, take a sip of my drink, and come back out to tell them the same thing LOL
Hey fanta, i just recently applied to a new job cause my YMCA thing didnt work out and that is a big story for another day about Managers working against you, and this new job is at a Petco and im excited since the people im working with are all reall sweet and cool so having this might help me out later, thanks
I usually just follow along with what they have to say, just being a bit snarky, and not actually caring, and then tell them I can't help them regardless of if I can, or not.., usually worked out great for me, and I didn't have to see, or hear them much Fortunately I never got many asshole customers.
I worked customer service behind a phone as well as in store. In my experiences, people are far more volatile when they have that phone barrier. On the phone, I've had customers who would shout at the top of their lungs using every expletive in the book. I feel as if on phone interactions I had far more customers going bananas than when I was dealing with customers in person. Though, working in a store, I've on more that one occasion had a customer throw a product at me for having the audacity of saying I couldn't take it as a return. At least on the phone, there is no chance of physical violence.
I get the luxury to tell terrible customers to "get the fuck out" and refuse service. I also get to call the police if they don't leave. I work at a liquor store btw
As a cashier, if some idiot is getting mad at you the first step is to get back up. Call a csr or manager, if you're friends with them difficult customers become less of an issue.
I completely agree with you on this man. Once when I was working on an Early Sunday and our law in Kansas is don't buy beer on early Sundays for some reason a customer was trying to buy beer and when the elderly cashier told him about it the customer cussed her out which is just unacceptable i wanted to kick him out but did nothing.
like im trying to work this job to catch up on my rent and within the first 3 weeks i had to go home early because of the harassment i used to work for the company back in 2016 for 6 months and its literally the same feeling constantly being watched by coworkers and its just a completely weird vibe to be there. it makes me not even want to work there and just be homeless because honestly it doesnt make any sense why i cant do my job and be left alone. im literally going to the top person to complain and if it doesnt get fixed then im calling his boss and someones gonna take care of it for me
I guess I got lucky. I skipped the traditional retail job everyone should go through and went to work at prisons/jails. Since watching some of these "Tails From Retail" I feel like theres alot of similarities within the two types of jobs.
"If you have the rules on your side you're not going to get in trouble." That's where you're wrong. Even if you follow the rules, and following the rules causes customers to complain to your manager, you can get in trouble for the volume of customer complaints.
![Chris Langan - The Interview THEY Didn't Want You To See - CTMU [Full Version; Timestamps]](http://i.ytimg.com/vi/9miVG2xT5jY/mqdefault.jpg)
I'll be finally back streaming tonight on Twitch! Come hang out, chat, or join depending on what I'm playing!
www.twitch.tv/fafafanta
Love your mic i have it in xlr with um2 audio interface you know whats crazy i can record my audio with my phone with a usc c to usb adapter
instaBlaster
I never know my phone number . Recently I wrote it down and switched tape it to the back of my phone. I don't every call my self so how am I going to remember my phone number
I hate customers, I have lost all my respect for people because of them
Genuinely though. The shit ppl will do to try to get a 3 dollar discount.
makes it even worse when you work with a rude co-worker that can't get fired because the store needs more people on the line
I build so much anger with them
@@arianae2003 same. I literally started my first restaurant job 3 days ago and each day I've had a bad customer interaction. Today I was on the phone with a customer taking down an order and she literally asked me if I was from another planet. I already wanna quit. I hope the customers at your job are less rude!
Me too, that's why I work at a Warehouse.
I used to go above and beyond for customers, but people were so rude and ungrateful that I stopped...
Same
I do to customers who are chill or really good. Anybody who is a pain, I won't do anything for them.
Yep
@@doidoi8544SAME. The douche-tards don't deserve any of OUR time. No matter how abusive they are, the company always expects us to sacrifice our dignity to appease the customer, the customer is NEVER right.
The saying the customer is always rights is so toxic. Especially since it’s a quote brought out of context to give some a sense a superiority.
Sense of *
I despise this phrase. Working in food service and retail for years has shown me what that phrase means. It's means "I'M the customer, I pay your wages, so treat me like the god I am!". It's made even worse when management doesn't stick up for you and rewards their bad behavior. I hope that phrase dies out.
Sometimes it's good though. Went to Six Flags. They had a price tag on something, rang up for much more. They wouldn't sell for the price they had on it. This phrase came out, other customers agreed, got management and they finally sold it for the price they actually had on it instead of the much higher price it rang up for.
That's false advertisement and in this case, that phrase helped out and it was properly used.
sleepy, I worked at the most fucked up ass Long John Silvers here in South Austin (Ghetto fabulous) when I was 16. It was my first job, and rarely did a week go by without some piece of shit customer walking in and ruining the day for me. I once had this stupid asshole come in and order two of a 1.99$ basket special of a single fish fillet and fries. However, this dumbass didn’t take it as it WAS and added 2 large drinks 2 (EXTRA) Family-Sized Large coleslaw’s and wound up cussing at when it wound up 8$ more than it would have had he taken it How it was advertised, and storming out with his poor wife like a motherfucking 8 year old. Every time I hear “Da CUstEmUR iZ aLwaYZ RIte!” It enrages me..I could go on for HOURS about the assholes I had to deal with while I worked there...
Long story short I completely agree with what your saying brother. XD
Customer is always right is wrong. I work at staples and rarely run in to shitty customers. I was helping a customer in print center and another one told me he needed to wait. The copier has an issue. We sort it out. He leaves. Then he comes back and threatened to fight me and insulting my co worker so I was behind the counter and decided not to help him and do something else and he left. He complained to the manager but if you leave how do you expect help just wait.
Retail has made me dead inside
I agree with you on that, having countleas people get angry with you dor something you have no control over really dampens your day. To say the least.
Thats when i act supper dupper politel and that throws them over the edge and walk away.
Dont be a cashier. Number one rule
@@TheMythOfTheThickSix I would rather die a painful death than to ever even think about being a cashier for a single second I have seen too many coworkers get verbally assaulted by hateful customers to many times
@@TheMythOfTheThickSix or customer service
36 years for me. Loved the work (I was cold/hot deli and seafood depts) hated the customers. I hate most ppl now and avoid shopping like the plague because I still have so much rage inside I’m afraid of it spilling out. Been retired 4 years and I thought I’d get better. I still hate Christmas also, it seems to make customers even worse.
Talking shit about terrible customers with your coworkers after the fact is always super cathartic.
“The customer is always right.” Until we decide they’re no longer a customer
The one who came up with that went broke in 6 months.
Call it the original "Go woke get broke".
@@jasondyrkacz8270 hell that sentence is why most workers want to kill the customers rather than help them. if people werent retarded or trying to scam us we would be nicer
@@dragonblade3808 This comment aged well.
This is why I’m getting out of retail and because of my mental health issues, It just feels like I’m doing jail time dealing with difficult rude customers and rude colleagues with minimum wage on top of that. It’s just not worth it 😔
3:14 ah, but sometimes they MAKE it personal. Honestly you should be legally allowed to fight one customer a year.
And it should be a company policy. “We reserve the right to fight you if you decide to get physically violent.”
gives me retail "Purge" vibes ngl
Exactly
The most important thing I've learned, is that if you can do something for a customer, never tell them HOW it's going to get done and don't ask them any unnessesary questions. They don't need to know the details, and they get nervous when you ask too many questions. All they want to hear is "OK".
For example: a customer called me asking to have their email address removed from our mailing list. Since I have my database set up properly all I need is their name. When they called me they already identified themselves so I didn't even need to ask that. So my response was "OK, thank you for calling."
I didn't tell them about my database and I didn't need to ask them any questions. They felt like I listened and I was able to get off the phone quickly so I could get back to work.
Sometimes it's unavoidable. I had to look up a customer's rewards card and she told me her name. When I asked how to spell "Catherine" she rolled her eyes at me and said nevermind. I told her I had no issue looking up her card, it's just that's there's at least 7 ways to spell "Catherine."
Just talk in first multiple person. " 'We' are sorry" instead of " 'I' am sorry". " 'We' will fix the issue right away" and not " 'I' will do it". Most customers don't care for the difference, but it does a lot for your psyche. After all, most of the times it's not your own personal fault that they are upset.
It makes the rest of the employees look good too.
@Jason Valance Lol.
I had a co-work try and kill a costumer with kindness. The costumer wrote a complaint to complain that he was being too nice. Had another co-work who was just a very hospitable person. She had a costumer complain about her being too nice too and both times we all got a kick out of it.
@Julian "kill em with kindess" really translates into "kiss the asses of everyone that treats you like shit"
@Julian There does come a time when you have to put a customer in their place. No one should tolerate abusive behavior and management should not tolerate it either.
And let me guess, you were reprimanded for being too nice.… And I truly mean that in the most sincere way because I too have worked in retail.
Seriously? Wtf
Okay I know this is 4 years old, but how TF can someone complain to a manager about a worker being too nice!? X.x you truly are damned if you do and damned if you don't.
I wish there were more serious consequences for customers who abuse retail (or hospitality/call centre/security etc) staff
Employers don't do enough to defend their employees when necessary. I deliver pizza for a living and I hate the customers that expect us to be mind readers and then get upset when you don't do certain things. I know if I was a manager, I would ban an unruly customer from my store. Employees shouldn't have to tolerate abuse or disrespect.
I WISH more people would work in retail to get the experience of getting shit on by customers for no reason.
The customer doesn't have the right to verbally abuse the employee
they still do it though
According to these corporations, they have the right to do everything up to and including unaliving customer service workers. It's all the employee's fault...
I worked retail in a liquor store for 6 years. I loved just not selling to people who were rude since I didn’t have to. I would just say “I think they were already drunk”
Paul Marion ikr lol 😂
Danirey02 haha sounds like you know
Yeah being a bartender was great for that reason (and ONLY that reason, tips weren't that great, not too many girls around here worth talking to)
I also work in a liquor store. Questions and attitude most of the day....
Lol I LOVE when customers argue with me about whether or not we have an item. I work at a candy store and I'm the stock manager so most times I know off the top of my head if we have something or not, so sometimes customers think I'm just making stuff up because I don't have to check. When they insist on me checking, I just go into the back and eat a couple pieces of candy and talk shit to the other employees lol
lmao they're arguing over candy
If you are going to work in retail (like a grocery store) I always suggest getting a job on the sales floor stocking or in a specific department. Avoid being a cashier on the front line dealing with customers at all costs. One of the biggest pet peeves I have are people who argue over the cost of items all the time and you would be surprised how many people do it. Never in a million years would I ever try to get discounts on merchandise that I know are not warranted but people do it anyway. It's irritating and some people go as far as to try and push cashiers into taking whatever they can get off their total. These people are extremely selfish because they don't know or simply don't care about the fact that what they are doing can get someone fired. I have one lady who comes through my line with the intention of ripping us off as much as she possibly can and I am at the point where the next time I see her come through my line I'm going to call a manager over to come deal with her because she is extremely problematic and I refuse to give someone who's that bad to deal with customer service
Pshh, I work at a grocery store in grocery department and it has its own bullshit too. Like, "excuse me, do you work here"? NOO!!! I just like to dress head to toe in this stores uniform because I love it here so much. What part of the company shirt with the emblem on it, apron, name tag, and the fact that im literally stocking WORKIKG in the store don't you get? Where's the disconnect? Do you work here. Lol gtfo. Or for some reason, they think you know where every single thing is in the store. When you're hired for a department they don't cross train you for other departments. Well not at first anyway. Unless you want to change departments. I'm sorry I don't know where this little fuckin obscure item is you're looking for in the meat department or produce. Or another good one is when they ask you where an item is and then proceed to tell you where it's not at because they already looked. Then why are you asking me?!! If you already looked and it's not there then we don't have any!! Lol!! And no it's not in the back quit asking. It has gotten better since I moved, but this was basically my experience everyday when I was living and working at a store in fort Myers Florida. Nothing but a bunch of northerners down there for the winter time. They don't teach manners up north.
Walmart killed my will to live. I worked with assholes and worked a 4am-1pm shift. I told management I wanted to move to a new shift and they straight up said no. When I asked why they said they had no available shifts, but the giant white banner that said "Now hiring" said otherwise. I was either sleeping because I had to wake up before 3am or working. I had no social life and my health began rapidly declining. I was constantly depressed and had no motivation to do anything. I was too tired to look for another job and constantly felt like shit. I finally just quit going in and they fired me. To be honest I was so happy. My health improved dramatically and my depression went away. I've been working on my health and looking for a new job. If you can stay out of retail do it. Customers definitely don't help when you are already pissed off and they just bitch at you for something you can't help. Don't ever give up even if you feel trapped. I worked there for 6 and a half years and got out. It didn't suck until about the final year. Great video Fanta keep up the great work bud.
I'm a former 3rd shifter, working at a different store that isn't Walmart, it wasn't easy switching shifts but oh my god switching shifts did miracles for my health because now I have time for myself!
Retail/Food is great for a while to give you real quick dose of how people are in the real world and how to harden yourself a bit. My friend could never understand why I was so gd annoyed and fed up with ppl bc she had only been in college the whole time and never had a job. She just got one recently and yeah she realized real quick why.
My managers(at the store mind you) are the coolest people you’ve ever met. The store manager will go out of his way to help you anyway he can. Even so, I was told that if a customer starts to yell at me or curse over the phone I can hang up and place him on the ignored caller list. And if a customer curses at us in store we simply point him to the door. We don’t need the business of 1 shitty person when we get plenty pleasant people
Where I work at they could care less about that it's all about the dollar
@@jaysunk3963 retail is about the performance of the store locations
Customers aren't people
These "how to videos" are a great idea you should continue
Have worked in retail for 5 years. Humanity is cruel & evil. Some people should be prosecuted for the abuse they give.
how to handle rude customers---- dont work retail or customer service, if you can avoid it
Especially at fast foods *cough* popeyes
@@kawaiiuzi8563 LOL or toxic management /coworkers for that matter *coughcough* chili's .
On thanksgiving day in 2015 at Walmart a woman came in and grabbed the last 28 cans of Cream of Mushroom... then she asked me if we had anymore in the back, i scanned the bar code and it said that we were all out... then she started screaming that she needed another 40 cans because her mom was coming over to her house... i don't remember how the rest of the story happened... but why does your mom need 68 cans of Cream of Mushroom? and she realizes that there are several other stores she can go to, right? and why did she wait until the day of thanksgiving to buy the stuff she needed? also, did she think that nobody else would need some, she took the last 28 cans of it.
Maybe her mom bathes in cream of mushroom?
Lol.
That's disgusting....why need so many cans of Cream of Mushrooms
I work at a craft store. One day an obviously already in a bad mood kid opens the door pokes her head in and asks about a line of products I've never heard of. (Apparently some lifestyle youtubers line of papercrafting products). I told her I was pretty sure we didn't have that brand. She makes an "ugh" face and closes the door. Maybe a few moments later she comes back in with the dad who is also obviously in a bad mood. He takes her up to the register where I was and after some roundabout I learn that its papercrafting stuff shes looking for. I say again I've never heard it but I tell them the paper stuff is 3 aisles away if they want to check. They both leave, come back with my manager a little bit later empty-handed. The dad thanks the manager and tells me not to send them "on a wild goose chase." I tell him "I'm very sorry, sir" but in my head I was like "bitch I said exactly where it would have been if we had it, said we probably didnt, and the store can be crossed 3 times in 5 minutes. You're the ass who probably dragged my manger all over."
Luckily my manager was the cool one and also knew there was no way we would make that duo happy.
it's the year 2022. I'm so done with people and provoke rude customers until they rage quit and just leave. If they don't see me as a human why should I treat them like one?
u r forced to be nice to people who r rude to u because the company needs every dollar they can get
I've had people get RIGHT in my face.
Just swing, fuck it. Customers are NOT ALWAYS RIGHT! Also, you're human, if they get to hit you, you hit back harder!
@@johnlovesvictoria16 in some jobs you'll get fired for hitting them back in both my jobs
“Now listen here buddy!”
@@Ethenamusic its the same thing if a customer is stealing and you stop them is an automatic termination
@@Ethenamusic we have a run,hide,fight policy but thats only if theres a shooter doesnt apply towards if you just get hit
I had one customer who wanted something that was out of stock. For reference the thing she wanted was on sale, a really good sale. She wanted a vacuum that was normally 100 dollars and it was on sale for 40 dollars and she was telling me she wouldn’t leave the store until she had one😂. She wanted my manager, who really isn’t super nice and she told her the same thing i said. It was a lit moment😂
I bet lol 😂
Putting on a vest for work is like putting on a clown costume. At least that’s how I feel when I’m forced to wear one and be around customers who give you dirty looks all the time.
If "the customer is always right" then it's the wild west. Might as well not even have policies. It's hurts productivity to have to wait 15 minutes for the manager just for them to go back on their associate's decision to uphold that policy. It wastes time and creates easily avoidable confrontation with customers.
A lot of the problem is simply that when you work retail your job is to deal with the community. And that includes the mentally damaged. That includes straight up criminals. Wal-Mart's door are open to any slack-jaw shit-kicker off the street. Your job is looked down upon so even unemployed drug addicts think they have one over on you. This includes whatever narcissists, sociopaths, bigots, or whoever else may need something from your establishment that you may have the misfortune of crossing paths with.
For people who work in customer service, I hope they see your video. I can tell your advice is really good. I use kindness a lot to deal with problematic customers, but when I'm the one in charge and there is people harassing my subordinates I come to defend them
As far as Call Center to working Retail I've found it's the opposite people were 1000 times more rude and ignorant at the Call Center.
I worked at a call center like 8 yrs ago. The worst was that they let customers survey us. They already had QA to make sure we were doing our jobs. I got a 100 on a call by QA and yet customer that didn't like the company policy gave me lowest survey score. It took 15 perfect surveys to make up for the one bad one. It cost me my monthly bonus.
Customers were good at telling me they can have me fired if I don't do what they want. It was crazy
I'm a cashier at a supermarket. Another method I do is even if I don't agree with what they're complaining about I pretend to sympathize with them then they don't bitch at me anymore. It doesn't always work but most of the time it does. For example if they say something should be cheaper I say yeah I can't believe its that expensive. I don't blame you. I can't change the price but I can try to see their point of view and when I do most of the time they back off cuz they see that I care instead of saying what I want to see which is whatever it is what it is. But that's just a minimal thing. There are much bigger issues that are not that easily solved. So then I just let it roll off my back.
My favourite is always: "Do you have more in the back?"
"That's one of our top 5 best selling items in the store. There is no advantage - or even the opportunity - to have more 'in the back' somewhere. When we get them, they're out on the shelf immediately because they sell fast. When they're out, they're out."
Shuts them up every time.
i always have to tell the squishmallow collectors this
These retail stores need to stick to their policies and grow a damn BACKBONE. Quit enabling bad behavior from grown adults.
They'd run out business
Was searching this sht cause I had a customer treating me like a personal shopper with a store full of other customers…. How do you not feel like a piece of sht with a store full of other customers glaring daggers at you?
So true . The video i needed to see. I always deal with rude customer at subway. Since i work in the hood customer would always get pissed about the price and they think i would charged them high for sub. I dont make the prices. Customer always try to be a prick.
I work at a Value Village. The customers are slowly driving me crazy.
I always said if a customer is gonna swear at you tell them to leave the store or call security. But then you get into trouble for that cause the manager wants to think they are the king and would do anything for the customer.
I work at Joann fabrics and sometimes the customers are extremely rude. As a team member, we are treated unfairly. We have no training in how to deal with these situations. I have cried at work about 10 times.
Stay cool and calm. It was hard for me my first few years of working at Wal-Mart, (I'm too scared to find a new job,) but really just gotta fake it until it comes naturally.
Great video. I like a version of killing with kindness that is pretending to side with the customer's complaint against the company. Best case is that it's a real issue and the customer then realizes no one in the store is high enough in the company to control it. "Worst" case the customer is irrational and upset but then has no outlet for it because you're agreeing with them. Either way it does de-escalate things.
oooh trust me call center work can be just as bad , especially when you deal with rude and angry multiple times a day every day, some of them are that bad
I worked for a few years as tech support for a cable company. It got to the point at the end where I felt sick to my stomach on my way to work.
@@Magnarmis been there done that, i understand, thats why i dont work anymore..... well, i do, but i work for myself, i run a small online shoppe, because i have had nothiong but abuse and mistreatment and blatant disrespect from customers coworkers bosses..... i am middle age and disabled, and i dont have time fort hat mess
The advantage of call centres is the customers can't physically assault you.
Sometimes with loud, rude customers that always come in and treat me like shit, it's good to yell back at them with anger and they'll never fuck with you again. Same goes for associates that always give attitude, it's better to show your true side and then they fuck off
I wish people were more polite like me. A customer comes up to me and the first thing out of their mouth is "sorry". Not "hello, how are you?" "SORRY". Hardly anyone says excuse me to me. It's very rare to have a nice customer come up me and use the name on my name tag. Retail is hell on earth.
Customers don’t care how we are doing they think they are God’s and we need to bow to them, the customer is never right 100% of the time and yet they think they are. You say don’t take it personal yet the words they use is always you, you, you. They always attack us as workers how can you not that it personal. They dont understand we have rules and policy’s and yet they think they can do whatever they want
Some guy said he didn’t like my f ing attitude when an item rang up a different price. He then went on to tell my manager that I was rude. I’ve never had an experience so frustrating. Coworkers have tried to ban this guy from coming into the store. I still have some nightmares about this, and was scared he was gonna attack me.
Highly recommend carrying pepper spray. Most states have incredibly lenient laws on it.
I work at a thrift store and I had one lady yelled at
I went to my lunch and broke down in the bathroom I’m so tired of working there
this is actually really helpful. i hate when people are dicks to workers especially in retail because the workers have no choice in how the companies policies work.
Just had to deal with a crazy lady on Etsy. She refused to read the description, then blames us and calls us "liars with less than 1 star service". We reported her twice to Etsy for harassment, marked her message thread as spam, cancelled and fully refunded her order, and put a private note on her profile about her behavior. I wish we could block her from ever shopping in our store again, but we can't. I even sent her screenshots and circled in red the info she was arguing about. She is still absolutely convinced we are liars and refuses to see any proof that she made the mistake. I finally semi blew up at her and told her to stop blaming us for her mistake, that we were honest with her every step of the way but we can't force her to read. I wanted to say SOOO much more, but in today's world customers love to shout online that the shop is wrong and horrible, but they never show what they said and where they were wrong. So it's a good idea to CYA and assume everything you say and do in any interactions with the crazies can end up online and completely out of context.
I have an online store too. The amount of people who don't read before they buy things is astounding.
I love that he said that the customer is always right is bullshit...I hate that statement. Yes a customer could be going through some shit but what about the sales person, aren't we human too? People need to just learn to respect each other. Just as a sales person or a manager needs to learn how to deal with a customer, the customer needs to learn how to be less rude and calm down. In restaurants if you're mean to your server they put nasty things in your food. So I've learned how to speak to people with manners.
Knowing me I’d get angry and lose my shit on the customers
I always try and be the best customer I can be, hopefully I can be the exact opposite of these people and remind the employees that there are good customers too. I always hate these type of people who are assholes just to be assholes.
I absolutely love this video. Last Friday I got yelled at by some bitch who asked if we had a certain TV that I knew we 100% didn't have it. She got the manager and told him I didn't wanna help them. I didn't get in trouble though because my manager knew we also didn't have it. Also you should make a video of all the old people who made working retail a headache.
I work at an ice cream shop. Today I had a lady call and scream at me because the bottom of her treat had become curdled after it was left in her car for an hour while she was shopping in Sam's club. She thought for sure she was going to become violently ill.... I kind of hope she did. To be fair I'm not stupid enough to eat hours old dairy products left a room temperature. 0
I've gotten to a point where I love pissing off customers 😂 I love it when a customer says "can you check the back?" Because I go out back and smoke me a cig 😂 I come back saying I checked everywhere and we don't have it.
Mood af
I work at a grocery store, and I’m hostile no doubt. If I’m on cart duty I make a point to dump all trash in the carts directly into our parking lot, in front of customers. I’ve been called out for littering by customers and I always act like I don’t hear them(it’s way worse with cart wipes left on carts after pandemic) I’ll never throw their trash away for them. Retail customers are scum. I’m pro earth and I hate littering, I recycle, but when I dump their trash it’s THEM doing it not me. I’m not here to throw away those scumbags garbage. I even created and shared a point system for people on cart duty, 1 point for every piece of trash dumped in the lot, 2 points if you do it in front of the customer responsible, 1/2 point if you fake putting it in trash in front of management but accidentally miss the can, and minus 2 points if you remove trash from cart and properly throw it away. Everyone in my store plays and we even compete. Makes cart duty more fun
Retail is a cake walk, when you used to work security in a methadone clinic.
That sounds horrifying
About not knowing your number:
Back in the old days where everyone had a house phone and had the same number for years, you pretty much HAD to memorize numbers and you would have the same one for a long time.
Vs now with cell phones, you don't have to memorize anyone's number. Just call each other once and save it in your phone.
That can go for your number as well. You just don't HAVE to memorize it anymore and sometimes people go through several different phones over the years and have to get new numbers if their phone is cancelled or they have too many scammers and collection agencies calling etc.
Also it's considered creepy to memorize people's phone numbers now.
Simple answer is work in the backroom at Retail stores I do you pretty much don't have to deal with crappy customers at all much better.
Massive game downloads AND game updates are a huge problem nowadays. I remember a year or 2 ago, someone I watched briefly talked about this issue. I remember it saying that developers used to know how to compress files very well. Knowing how to compress files was a valuable skill to have. Now that developers/publishers know they can just shift the burden to the consumers. That’s exactly what they do.
Good thing a full install of the game I'm working on is about 1.2 megabytes.
I work at a store partnered with Kroger where the customer almost always gets their way. I worked inside for about a year or so, first as a cashier then as a home clerk and I absolutely hated it. I ended up applying for and getting a position in the fuel center where the company makes no profit unless someone purchases a snack, drink, or automotive item. One of my favorite things about fuel is having the approval to refuse service to someone if they're being unsafe while filling their vehicle. What's even better is that when they go inside to cry and throw a fit to my manager(s) they always back me up but when I worked inside I didn't get that luxury. Granted, I know the only reason they have my back is because they're making little to no profit in my department but it's nice to finally be able to tell customers no without repercussion.
I know this is a few years old but as I listened to you tell the story of how you told the lady to leave the store I thought to myself, "This guy would be a great bartender!" It's the one service job where you can cut people off, eject them from your establishment, or even water down their drink if they want to be a douche. Plus, the money is so much better than retail. Yeah its a pain to babysit adults & drunks BUT you have a lot more control when people are assholes. Just a thought. You just seem to have the mindset & balls to set people straight. It's a good feeling to not have to put up with people 's crap!
Their be customers who buy prepaid cards every month but come to us and as us which card do I need for my phone.
We as them do you buy service every month and their like yes. In our heads were like you buy service every month how is it this month you don't not which service provider your with.😑
i recently just started working at a walmart and when the two week mark past alot of people started treating me completely differently a customer literally came up while i had my vest on and dead looked me in the eye and i know she was bullshitting me asked if i worked there and i get countless stares from customers and the people who work there like they dont want me there or something and its incredibly creepy
One lady at Walmart asked me "wheres the vagina cream?" and I had no idea what she was talking about. I walked around w her and she said "there it is" and started opening them and shoving em in my face asking "does that smell good? Do u like this one?" I want to die.
Did she smell like rotten trout?
That's the moment I'm like "No, there isn't dollar amount in existence worth this." take off my vest, drop it and just walk out the door.
Tell her to buy more, put them in a bathtub and submerge herself into it cuz she's a nasty c**t.
What I do is try to connect with a customer. For example I had a guy in my rental shop he was angry he was told we couldn’t drop everything and install a hitch he wasn’t supposed to get. The call center told him it would be fine, but the people at a call center don’t work in the shop so they have no idea. I told him look I get you are angry what I’ll do is take some money off of your labor you’ll save 40 bucks and I’ll bill it to the call center. It shut him right up and instantly I had a sale and a commission
Loved this video. Meant alot to me since I work retail and have been for 9 years. Best buy, babies r us, action figure store, gamestop. Never worked walmart but my moms been there 23 years! I dont know how she does it but hearing you call it a death march just hit me and made me tear up just thinking how she can do it for so long.
At my job I deal in absolutes when they get ugly. When they act like children I always tell them sorry we can't help you, if we legit can't help them. If you're polite, I'll see if I can bend the rules for you.
I was new at a retail job, and a customer asked me what aisle to find a particular product. I said Im new here so I dont know, cuz I never heard that product that he was lookin for. He proceeded to smirk in a sarcastic way and said, “you’re doing a good job bud” Honestly the job is good, but it sometimes feels like im a slave when I encounter rude customers like that.
Customers are always right until I say their not. If a customer is rude to me I just be very flat and give it back to them. Not worried about getting fired cause first off nobody is better at my job then me and nobody wants to do my job cause its crap. Management always takes my side.
Sarah Hancock-
Your lucky, in so jealous!!!
The customer is never right ! I should do a video series on my experience as a Grievance and Appeals Analyst for a health plan .
So if you've been working retail for a long time or just feel the need to take you anger out on shitty customers... get a job at a gas station, especially one where there is no store. You can pretty much do or say anything to customers as long as it's legal basically. Also I guess this only applies to NJ and OR where you can't pump your own gas, but if you can find a way to extend it to other states (like make sure you're working alone), find a way. It's well worth it. At Exxon, the customer is cannon fodder when needed, lol.
Literally will work at a gas station to put crappy people in their place for fun
I sleep just fine the night after a customer is rude or stupid. I just go text all my friends and we riff on your stupidity.
The funniest thing is when you have to tell a customer bad news, but you are going to tell them how you can make it up to them, but they interrupt you with a string of profanity and blasphemy and shuffle away angrily shoving people and things.
At home depot I had a customer that was supposed to clean their tools before returning them and they didn't and they were about to get mad when I was about to charge them a cleaning fee. Same if they get charged a cord fee since they ran over the cord with the machine by accident and yet we didn't give it to them like that. Sadly enough some customers still did that to me even when I rented it out to them and I was checking it in. They have the nerve to lie and say I gave it to them like that. When I know I didn't. They don't read their contracts either even though we go over with them before renting it out to them. There are times where management would side with me and there's times where management would not and I would tell the manager to put in their code and password in and have them check it in and if they tell me to do it I will write down on the notes that as per so so manager to not charge them. I did that's all that way I don't have to explain to other tool rental employees and my supervisor why the tool was returned like this and who returned it since the person who returned it is on the contract. Customers would even want to have the late fees waved. Management would bow down to them and take off the late fees even though they were 4 hours late on a 4 hour rental and they got charged for the day. I feel your pain on pain in the ass customers.
I need this especially when I am NEW to retail. I don’t know everything yet so I run into people who may not know that. If the line builds up, the customers get upset and I understand why. It gives me a sense of perspective and respect whenever I have to wait in line as a customer. Maybe the person is new and doesn’t know how to do a certain thing yet. For ex: a customer said they had a digital coupon and I have never done one, my coworker was on break and I called her to try and figure it out. I was stuck on the screen where it was showing me the coupons. Her total was somewhere around 99$ and with the amount of time I took up trying to figure out how to add the coupon, once I finally did figure it out, it took a whole whopping 2$ off the total. The line was building up and I could overhear some people talking about just putting their items back and leaving.
It is MA’AM
I’ll never get the “check the back” rationale.... why would a store purposely withhold stock of items that obviously sell and often sell out back there? (And whenever I need to get something for my parents and they don’t have it my dad says “ did you ask if they have it in the back” I’m like “ if it’s not on the shelf where else would it be?” )
Stockers dont stock 24/7 fam haha.
If it came in on the truck but hasn't been a stockers shift yet it won't be stocked.
(Overnight stock shifts are clutch tho. The store closed so there's no customers or their bullshit to deal with; just the managers from other shifts letting their employees slack off)
Edit: spelling
knes167 fair point.....
@@gmcnewlook
I only know from having to rearrange freezer slots from stuff not coming in yet Tbh.
Pretty sweet if you like starting busy all shift w/ no thumb twiddlin. $11/hr full time. Was 1.5x higher than min wage here
when i assured customers i didn't have anything in the back and they insisted i check (like i'm not there 45+ hours a week) i would just walk back there, vape a little, take a sip of my drink, and come back out to tell them the same thing LOL
Hey fanta, i just recently applied to a new job cause my YMCA thing didnt work out and that is a big story for another day about Managers working against you, and this new job is at a Petco and im excited since the people im working with are all reall sweet and cool so having this might help me out later, thanks
I usually just follow along with what they have to say, just being a bit snarky, and not actually caring, and then tell them I can't help them regardless of if I can, or not.., usually worked out great for me, and I didn't have to see, or hear them much
Fortunately I never got many asshole customers.
"Killing customers with kindness" seems to just make me more of a punching bag. The nicer I am, the more hateful people are.
Sometimes in life we push ourselves so hard to satisfy ungrateful people.
@Nirmal-qo8gw Good words of wisdom
I worked customer service behind a phone as well as in store. In my experiences, people are far more volatile when they have that phone barrier. On the phone, I've had customers who would shout at the top of their lungs using every expletive in the book. I feel as if on phone interactions I had far more customers going bananas than when I was dealing with customers in person. Though, working in a store, I've on more that one occasion had a customer throw a product at me for having the audacity of saying I couldn't take it as a return. At least on the phone, there is no chance of physical violence.
I get the luxury to tell terrible customers to "get the fuck out" and refuse service. I also get to call the police if they don't leave. I work at a liquor store btw
This is helpful because I'll be going into retail soon most likely.
Falcon's Point I’m so sorry
Press F to pay respects.
Run for your life. No I`m not kidding.
Weed helps...a lot.
How did it go? 2 years later and I’m wondering
As a cashier, if some idiot is getting mad at you the first step is to get back up. Call a csr or manager, if you're friends with them difficult customers become less of an issue.
At the pawnshop I work I had a try who tried to put his hands on me over $1. It was the most dangerous/ridiculous situation I’ve ever been in
We live in a society :(
I completely agree with you on this man. Once when I was working on an Early Sunday and our law in Kansas is don't buy beer on early Sundays for some reason a customer was trying to buy beer and when the elderly cashier told him about it the customer cussed her out which is just unacceptable i wanted to kick him out but did nothing.
like im trying to work this job to catch up on my rent and within the first 3 weeks i had to go home early because of the harassment i used to work for the company back in 2016 for 6 months and its literally the same feeling constantly being watched by coworkers and its just a completely weird vibe to be there. it makes me not even want to work there and just be homeless because honestly it doesnt make any sense why i cant do my job and be left alone. im literally going to the top person to complain and if it doesnt get fixed then im calling his boss and someones gonna take care of it for me
I guess I got lucky. I skipped the traditional retail job everyone should go through and went to work at prisons/jails. Since watching some of these "Tails From Retail" I feel like theres alot of similarities within the two types of jobs.
Except the prisoners are more polite?
Currently i work as an ap host in walmart and this job has taught how much i really hate people
I feel valisated for my niceness to the retailers I feel motivated to be nice a bit more .
These people are everywhere….not just retail.
Im not a violent person but after getting my first ever job at walmart...
Customers are always right...except when they're not.
You talk about call center, try being a emergency 9-1-1 dispatcher
"If you have the rules on your side you're not going to get in trouble."
That's where you're wrong. Even if you follow the rules, and following the rules causes customers to complain to your manager, you can get in trouble for the volume of customer complaints.
There's no winning in retail either way