I've been playing with this all week. When I first started as a receptionist 8 years ago, staff turnover was extremely low, new staff were trained through osmosis, just picking up the job by being exposed to experienced staff... over the last couple of years staff turnover has been staggering and at some points we have had more new members than experienced members. It has highlighted a drastic need to establish training plans, skills matrixes and processes for everything, because at some point we might face new staff having to train new staff. I have been testing chat gpt against the processes we have already written and it does a pretty good job. It needs some personalisation and filling out, but on the whole, it's turned an epic amount of work into potentially just a big job.
Great to hear about how you are using it in your specialist area of healthcare. Am I right in understanding that you have asked ChatGPT what it would do in certain situations and comparing it against your preferred processes? You can also try getting it to create imaginary 'scripts' of conversations between patient and receptionist. I tried this prompt: "write a script of a conversation between a patient who wants to see a GP for a trivial matter, but who is insistig that it needs to be seen the same day, and a receptionist who has no appointments free to offer"
@@keithgrimes yes, at the moment I am just comparing the chat gpt output to our established processes to see how close they are. That script was amusing... I added that there were no appointments for 3 weeks, that the patient was angry and wanted to speak to a manager, that they couldn't speak to a manager and would have to submit a complaint in writing, and that the patient wouldn't end the call without either having a conversation with a manager or an appointment. It produced a very short script where the patient took the appointment 3 weeks away and said thank you! I can tell you from my previous experience as a receptionist, that would have been a half hour conversation, I would have been threatened and the patient would have gotten a same day appointment. So I think chat gpt still has a lot to learn about patient behaviour 😅
I tried it, but in real live cases as questions ( not standard questions) and in at least 50 percent is either wrong( it diagnos d serum sickness as drug induced lupus etc- honestly some mistakes were terrible) or not accurate enough, on the flip side, it does create a sort of guidelines on subjects that you yourself would not have thought of....even though it will in the future have more data it combines, but as any doctor knows, people come and give you all sorts of information that actually may lead you a stray, and real live non verbal, non defined communication playes a huge role in n actually getting the right diagnosis, especially in more convoluted cases, and I don't think it will be able to substitute human knowledge and understanding at any time.....as I see it, it will change patient Dr interaction, with patients being more educated, and Dr having less authority over knowledge, but it will change how doctors are trained, Actually it could do something I would support, that is to create again less subspecialties, and more doctors that are able, with this tool, to cover vast fields, and be experts in multiple subspecialties at the same time, and making one doctor able to give more specialized service at one place ( especially with developing technology in other areas like robotics, tests...) cutting patient referral to minimal, which is a pain in the behind for any patient....
My friend is the IT manager for one of the biggest hospital chains in the USA - The answer is YES. Their exact words were "I have not done any coding in 20 years - and in 20 years no one will have"
This is going to replace a lot of the work of GPs. Its can answer questions exactly like a GP. All those years of study, work, and training rendered useless by this "creature". Its crazy to me that not many people know about this yet and truly grasp the significance of it... the days where patients call a GP for advice are numbered,, its just a matter of time before this completely takes over the role of GPs...
I've been playing with this all week.
When I first started as a receptionist 8 years ago, staff turnover was extremely low, new staff were trained through osmosis, just picking up the job by being exposed to experienced staff... over the last couple of years staff turnover has been staggering and at some points we have had more new members than experienced members. It has highlighted a drastic need to establish training plans, skills matrixes and processes for everything, because at some point we might face new staff having to train new staff. I have been testing chat gpt against the processes we have already written and it does a pretty good job. It needs some personalisation and filling out, but on the whole, it's turned an epic amount of work into potentially just a big job.
Great to hear about how you are using it in your specialist area of healthcare. Am I right in understanding that you have asked ChatGPT what it would do in certain situations and comparing it against your preferred processes? You can also try getting it to create imaginary 'scripts' of conversations between patient and receptionist. I tried this prompt: "write a script of a conversation between a patient who wants to see a GP for a trivial matter, but who is insistig that it needs to be seen the same day, and a receptionist who has no appointments free to offer"
@@keithgrimes yes, at the moment I am just comparing the chat gpt output to our established processes to see how close they are.
That script was amusing... I added that there were no appointments for 3 weeks, that the patient was angry and wanted to speak to a manager, that they couldn't speak to a manager and would have to submit a complaint in writing, and that the patient wouldn't end the call without either having a conversation with a manager or an appointment. It produced a very short script where the patient took the appointment 3 weeks away and said thank you! I can tell you from my previous experience as a receptionist, that would have been a half hour conversation, I would have been threatened and the patient would have gotten a same day appointment. So I think chat gpt still has a lot to learn about patient behaviour 😅
I'm now planing to stay to join medical coding. In future is not good or good . Chatgpt affect or not say please sir
Great video expose of ChatGPT. Other free, online GPTs (2&3) are very unimpressive. I appreciate the cautious enthusiasm. JW
I tried it, but in real live cases as questions ( not standard questions) and in at least 50 percent is either wrong( it diagnos d serum sickness as drug induced lupus etc- honestly some mistakes were terrible) or not accurate enough, on the flip side, it does create a sort of guidelines on subjects that you yourself would not have thought of....even though it will in the future have more data it combines, but as any doctor knows, people come and give you all sorts of information that actually may lead you a stray, and real live non verbal, non defined communication playes a huge role in n actually getting the right diagnosis, especially in more convoluted cases, and I don't think it will be able to substitute human knowledge and understanding at any time.....as I see it, it will change patient Dr interaction, with patients being more educated, and Dr having less authority over knowledge, but it will change how doctors are trained, Actually it could do something I would support, that is to create again less subspecialties, and more doctors that are able, with this tool, to cover vast fields, and be experts in multiple subspecialties at the same time, and making one doctor able to give more specialized service at one place ( especially with developing technology in other areas like robotics, tests...) cutting patient referral to minimal, which is a pain in the behind for any patient....
Thanks for sharing 😃🙏
I'm still watching this but already wondering if it could replace medical coders.
My friend is the IT manager for one of the biggest hospital chains in the USA - The answer is YES.
Their exact words were "I have not done any coding in 20 years - and in 20 years no one will have"
Entry level coding will be replaced
Entry level coding will be replaced
Entry level coders will be replaced
Entry level coders will be replaced
You could just ask a follow-up question and have it explained to a five-year-old.
This is going to replace a lot of the work of GPs. Its can answer questions exactly like a GP. All those years of study, work, and training rendered useless by this "creature". Its crazy to me that not many people know about this yet and truly grasp the significance of it... the days where patients call a GP for advice are numbered,, its just a matter of time before this completely takes over the role of GPs...