An Introduction to Business Process Management

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  • Опубліковано 23 гру 2024

КОМЕНТАРІ • 71

  • @dr.davidbush4293
    @dr.davidbush4293 5 років тому +3

    I am working on a class assignment creating a strategy proposal for the executives' team and this video has just made my job easy. Thank you very much for this! I really appreciate it!

  • @efinek
    @efinek 12 років тому +2

    This introduction video should be mandatory for many BPM "experts".
    Thank you for sharing.

  • @optimumhq3023
    @optimumhq3023 7 років тому +3

    Thanks for this video! We are in the business of BPM and this is a great, informative video!

  • @kunalmandalia1165
    @kunalmandalia1165 11 років тому

    Thanks for making this video and referring to "Jeston, J. & Nelis, J. 2006. Business Process Management - Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann." this book is a real eye opener and shows how important BPM actually is today.

  • @anilpillai9180
    @anilpillai9180 4 роки тому +2

    Truly compact but real informative content 😊

  • @Vangriffeth
    @Vangriffeth 12 років тому +1

    Thank you so much! This was very helpful and informative.You explained more in 8 minutes than some books do in 20 chapters.

  • @jordifernandezroyo9279
    @jordifernandezroyo9279 7 років тому +6

    Thank you very much for the video! It is precise, concise, and very well explained!

  • @missn2021
    @missn2021 8 років тому

    This video helped me a bunch. It was less than ten mins long but quite comprehensive. Thanks!

  • @oudades3ta
    @oudades3ta 7 років тому +3

    business process management business process management is
    a process centric approach for improving business performance
    it combines information technology with governance methodologies
    so what is a business process exactly ?
    the business process is essentially :
    -a standardized way to convert a set of inputs
    into a desired output that a customer would find valuable
    an example :
    -would be a loan application at a bank
    the customer supplies an electronic application form typically
    via the bank's website, this information becomes the input into the loan
    application process.
    the business process itself may then consist of a credit check and
    other activities that enables the bank to make a decision about whether
    to approve the loan or not.
    the output of the business process is a decision that is communicated to
    the customer followed by the money being paid into the correct customers
    bank account.
    we can say that the business process transforms several inputs into
    specific and more valuable outputs.
    in general we can define the output of the process as everything that
    emerges from the process,the primary output is what is desired by
    the customer : in this case the money they wanted to borrow.
    the secondary output is perhaps an email notifying
    the customer of the decision.
    the input to the process is provided by one or more suppliers .

    this is often in the form of information.
    the customer can be an internal customer like a manager
    at the bank or the external customer who applied for the loan.
    even another subsequent process can be thought of as a customer
    that is consuming the information created by the first process.

    any entity the demands and consumes process output is considered as a customer.
    the three pillars of bpm are technology, people, and processes.all three
    aspects need to work for a BPM project to be a success.
    the business process needs to be fit for purpose and actually satisfy the
    demands of all the stakeholders.
    the people aspect also need to work. if the customer neglects
    to provide all the required information, the webpage will alert him
    or her that the application form is incomplete.
    if a manager forgets to approve a certain process step, she will get
    an alert and if she still ignores it the alert will escalate
    to her manager. and the so called process owner will also get an
    alert that the process is stuck.
    this level of visibility is impossible to achieve without good technology
    for the automation to work smoothly the information.
    system needs to work seamlessly all of the time.
    only takes a large team of experts with IT and business
    knowledge to implement the BPM project. the project team will
    study a related set of business processes in great detail and then try to
    redesign it with the objective of optimizing it.
    so it is fit for purpose :this happens during
    the design phase of the project.
    with the processes are carefully designed
    to be as simple and straightforward as possible so it can be completed
    in the shortest possible amount of time without making mistakes.
    during the modeling and simulation phase of the project, the process
    is documented in the form of an activity model, it is then possible
    to simulate the behavior of the system
    and try out different scenarios through a what-if approach.
    once the process is approved by management it,
    is deployed, this occurs during the execution phase of the project.
    the project team will then monitor the performance of the business process
    to see if anything goes wrong: this is the monitoring phase

    if any problems arise, changes will be made to further optimize
    the process to take care of exceptions :this occurs during
    the optimization phase of the project.
    a good BPM implementation will :
    - increase the visibility of
    the bank's activities, making it easy to monitor and control
    the critical business processes of the bank.
    - it provides management with an increased ability to :
    - identify bottlenecks.
    - making improvements we need it
    -and reassigned resources to meet customer demand
    it also provides an increased ability to :
    - identify further areas of optimization that will improve
    customer satisfaction or lower transaction costs
    good PBM system normally :
    -contribute significantly to reduce lead times, so the customer hears
    about the decision of the bank within days rather than weeks
    BPM ensures better definition of the duties and the roles of the employees
    of the company,it's also a good tool for fraud prevention auditing
    and assessment of regulatory compliance.
    bpm system prevents the unfortunate situation where a customer who
    phoned to inquire about a loan application is transferred from
    one individual to the next and to the next with all of them saying
    sorry it's not my decision but let me transfer you to the person who deals
    with it.
    BPM uses a cross-functional approach, so the work is automatically
    moved from one desk to the next without any need for manual intervention
    of course training is crucial to ensure
    employees and managers know what is expected of them.
    before a BPM initiative is launched it is really important
    to get the buy-in and active support of senior management
    the project leader needs to manage the expectation of
    all the stakeholders.
    once the system is operational, the project is not yet complete.
    the team needs to listen to the customer feedback and make further
    improvements.
    in general all the principles of change management needs to be followed
    to ensure success, because everybody's job will be a bit different after
    the project is done.
    Bill gates, once said the first rule of any technology is : that
    automation applied to an efficient operation will magnify the efficiency.

    the second rule is that :
    automation applied to an inefficient operation will magnify
    the inefficiency.
    it is important to remember that the information
    technology being used is simply an enabler that can take the business
    its processes and management to new heights.
    it can create new, faster and more effective businesses if used correctly.
    but it can't fix broken processes.
    the following are common mistakes when implementing a BPM system :
    it is a bad idea to start configuring the software too early well before
    the business process has been studied and potentially re-engineered.
    thinking in silos is also a bad idea: many functions need to contribute
    to a business process and unless it crosses functional boundaries is
    unlikely to create true value for either the company or the customer.
    ignoring end-users is also recipe for disaster, their needs and wants
    must be paramount. if the redesigned and newly automated process does
    not improve their experience of the service then it is unlikely to be a success.
    never use a BPM project to reduce headcount as the primary objective people will find out and do
    their best to sabotage the project.
    people like to say do it right the first time but this is often unrealistic
    in a complex business environment, the idea is to build a flexible system that can be quickly
    adapted to changes in the business environment, for example :
    ---changes in banking regulations :
    it is a very bad idea to hardwire the framework.
    not supporting users through adequate training and support,is also a common mistake
    --- and don't forget to celebrate when the system starts to deliver good results,
    people need to see that their efforts are appreciated.
    relying on long-held beliefs or gut feel is dangerous, and it is better to
    trust the analytical data that the system generates to decide way
    to move your resources.
    automating failure is a very common mistake : a bad business process that becomes fully automated will simply
    do the wrong thing more quickly, however if BPM is implemented in the correct way
    and a good change management process is followed, it can have dramatic
    benefits for the business you

  • @maritaria
    @maritaria 6 років тому +1

    Clearly effort was put into the video, however it falls short in terms of the usage of the medium:
    The background music is distracting. It does not add anything to support the content or message of the video. It can only distract the viewer. The visuals of the presentation as a whole do represent the content of the video somewhat but some (e.g. 2:00) do nothing to show the viewer what the speaker is talking about. This would work better as a text/blog post with images.

  • @Julian-yc5ho
    @Julian-yc5ho 3 роки тому

    Hey, whats the intro song? Its so familiar ! :)

  • @DevaP
    @DevaP 8 років тому

    Can someone please give examples for each of the points mentioned in caution...

  • @DerekBaffoe
    @DerekBaffoe 11 років тому

    Hey Stephen, that was a comprehensive video. Much obliged. Care if we embed this video on our site for explanatorial purposes?

  • @vikramprabhu9917
    @vikramprabhu9917 4 роки тому

    Great summary, very precise and articulate!

  • @WilliamMcCluskey13
    @WilliamMcCluskey13 8 років тому

    Loved the "Caution" portion! Would you recommend something like Proper Channel for process documentation?

  • @KhanMuhammadKawserAhmed2
    @KhanMuhammadKawserAhmed2 3 роки тому

    Thanks for the concise video presentation.

  • @jdarangor
    @jdarangor 12 років тому +1

    great presentation!!! This a very usefull introduction to BPM.

  • @yaeloshri
    @yaeloshri 12 років тому

    was this presentation made at power point?

  • @MARK-fi5wb
    @MARK-fi5wb 3 роки тому

    This video is great, thanks for sharing

  • @2misidotcom
    @2misidotcom 12 років тому

    I think that is a good tutorial to familiarize with business process management.

  • @imegatrone
    @imegatrone 13 років тому

    I Really Like The Video From Your for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School.

  • @mickyjankis9542
    @mickyjankis9542 4 роки тому +1

    background music reminded me of Ocean's eleven (series) movies

  • @josefpfister1
    @josefpfister1 11 років тому

    Nicely done. Informative and interesting to watch.

  • @live-englishclasses25years80
    @live-englishclasses25years80 4 роки тому

    Appreciative effort!!

  • @58314
    @58314 8 років тому

    great video, big thanks from a fellow south african :)

  • @jimbosvlog9441
    @jimbosvlog9441 4 роки тому

    Informative, great!

  • @mukundlele1987
    @mukundlele1987 10 років тому

    Thanks, Great video! The information is very concise.
    Concepts are clearly defined. If one wishes to specialise in BPM how does one go about it?

  • @kabeebey
    @kabeebey 12 років тому

    Amazing Video, i now know the basics of BPM!1 approciate the video

  • @shadonayt5063
    @shadonayt5063 7 років тому

    السلام عليكم ممكن بروفايلك ع الفيس

  • @ZzR2012
    @ZzR2012 12 років тому

    this video is verry great... thanks for share..

  • @JesusWilliams-pd9ib
    @JesusWilliams-pd9ib 4 місяці тому

    my bro it was a great video

  • @nonanona-nk1yn
    @nonanona-nk1yn 7 років тому

    nicely one but i want it as a .pdf file

  • @robpim
    @robpim 8 років тому

    Great video. Thanks.

  • @jalaj61
    @jalaj61 13 років тому

    Thanks for the explanation of BPM

  • @MinistryOfAutomation
    @MinistryOfAutomation 10 років тому

    Nice Video ....only last slide was bit confusing to follow because of video audio clash ......anyway thanks :)

  • @davidmeza3157
    @davidmeza3157 8 років тому

    Very good, it helped me

  • @prasannagr9165
    @prasannagr9165 7 років тому

    Thanks! Nice video.

  • @JohnWilliams-nr7gj
    @JohnWilliams-nr7gj 8 років тому

    Thanks for the detailed information. I would also like to add that business owners are claiming that they have seen a significant increase in the profit with the help of a BPM software.
    I have read on many forums & blogs, an example: a blog written by Terry Schurter on "The Perfect Storm: BPM and Mobility"
    www.newgensoft.com/blog/perfect-storm-bpm-mobility/
    Is it true! Is BPM is the future? What you guys have to say on the BPM Agility?

  • @rajuray2489
    @rajuray2489 5 років тому

    Thank you....

  • @mkgmotley
    @mkgmotley 8 років тому

    nice video on BPM

  • @Impy2gimpy
    @Impy2gimpy 12 років тому +1

    He has a South African accent, and he studies here as well.

  • @wilfredogr
    @wilfredogr 12 років тому

    Cool video, thanks.

  • @24si6
    @24si6 13 років тому

    @acsodalatosmandarin Presentation is fully correct. that is call logical not explaining all you mention,

  • @alexcooldude2004
    @alexcooldude2004 12 років тому

    Try making your voice richer in tone. You sound like a robot, no offense though. Apart from your voice, great video man! Keep them comming!

  • @WMsReligion
    @WMsReligion 11 років тому

    Bill Gates quote alone was worth the video

  • @Zoutepoel
    @Zoutepoel 8 років тому

    waardeloze muziek keus

  • @dallinburton3419
    @dallinburton3419 4 роки тому

    That SimCity background music

  • @24si6
    @24si6 13 років тому

    Nice one

  • @griffin0926
    @griffin0926 14 років тому

    Interesting.....if only i knew whats going on.....

  • @mike64424
    @mike64424 7 років тому

    a good introduction

  • @aekuhail
    @aekuhail 13 років тому

    thnx

  • @jobbarjilani5631
    @jobbarjilani5631 2 роки тому +1

    Hello

  • @Zenmobilecenter
    @Zenmobilecenter 5 років тому

    Great

  • @PaTtEconomist
    @PaTtEconomist 12 років тому

    I think spoker is Indian ....

  • @24si6
    @24si6 13 років тому

    @acsodalatosmandarin ok Professor lol

  • @uroborosjose6572
    @uroborosjose6572 5 років тому

    Why these BPM videos are so awkward and boring? Is there no way to present this in a way people wants to buy?

  • @alexparker4188
    @alexparker4188 8 років тому

    Good introduction, but may I say that this is a boring voice without any intonation or enthusiasm whatsoever...

  • @missn2021
    @missn2021 8 років тому +1

    you sound very South African, or rather Afrikaner to be precise. I guess alot of the people aren't aware English isn't your first language hence thinking you sound mechanical.

    • @kevinhalim7580
      @kevinhalim7580 6 років тому

      seriously i couldnt even hear anything from his speaking,